HP Photosmart C300 Basics Guide
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- HP Photosmart C300 | Basics Guide - Page 1
HP Photosmart Premium Fax C309 series Basics Guide - HP Photosmart C300 | Basics Guide - Page 2
allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Photosmart C300 | Basics Guide - Page 3
HP Photosmart overview The HP Photosmart at a glance 36 Control panel features...37 Find more information...39 Load paper...40 Avoid paper jams...43 Print a photo on photo paper...43 Scan an image...45 Make a copy...45 Send a basic fax...45 Replace the cartridges...46 4 Troubleshooting and support - HP Photosmart C300 | Basics Guide - Page 4
the HP Photosmart from a USB connection to a network connection. NOTE: Use the instructions in this section if you first installed the HP Photosmart with on page 12 Find troubleshooting information. "Network troubleshooting" on page 52 NOTE: You can connect the HP Photosmart to either a wireless - HP Photosmart C300 | Basics Guide - Page 5
computer or laptop on the same network. NOTE: The HP Photosmart supports networks with automatic speed negotiation capable of 10 or 100 Mbps. To connect the HP Photosmart to the network 1. Remove the yellow plug from the back of the HP Photosmart. Network setup 2. Connect the Ethernet cable to the - HP Photosmart C300 | Basics Guide - Page 6
router or access point. A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP Photosmart on. Broadband Internet access (recommended) such as cable or DSL. If - HP Photosmart C300 | Basics Guide - Page 7
and press OK. Highlight On and press OK. 2. Insert the memory card or storage device with your network settings into the appropriate slot. Add the HP Photosmart to a network 5 - HP Photosmart C300 | Basics Guide - Page 8
Highlight Yes, set up printer on network using wireless settings on memory device and press OK. Press OK to print a network configuration page. 4. Install software. Wireless without a router (ad hoc connection) Use this section if you want to connect the HP Photosmart to a wireless-capable computer - HP Photosmart C300 | Basics Guide - Page 9
It is possible to create a network that does not use a WEP key. However, HP recommends using a WEP key in order to secure your network. d. Make sure that Windows XP, HP recommends that you use the configuration program that came with your wireless LAN card. To find the Add the HP Photosmart to a network - HP Photosmart C300 | Basics Guide - Page 10
Network setup Chapter 1 configuration program for your wireless LAN card, access your computer's list of programs. Using the LAN card configuration program, create a network profile that has the following values: To create a network profile for other operating sysytems • Network name (SSID): - HP Photosmart C300 | Basics Guide - Page 11
computer. To install the Windows HP Photosmart Software 1. Quit all applications running on your computer, including any virus detection software. 2. Insert the Windows CD that came with the product into the CD-ROM drive on your computer and follow the onscreen instructions. 3. If a dialog box about - HP Photosmart C300 | Basics Guide - Page 12
access point (such as a wireless router) to connect the HP Photosmart. To change a USB connection to a wired (Ethernet) connection HP product and your computer. If you are having problems such as: • Printer not found when installing HP software • Unable to print, print job stuck in queue or printer - HP Photosmart C300 | Basics Guide - Page 13
's list of allowed ports. NOTE: Not all firewalls require you to differentiate between incoming and outgoing ports, but some do. Another common problem is that HP software is not trusted by your firewall to access the network. This can happen if you answered "block" to any firewall dialog boxes - HP Photosmart C300 | Basics Guide - Page 14
is highlighted, and then press OK. Restore network defaults You can reset the network settings to what they were when you purchased the HP Photosmart. 1. Press Setup. 2. Press the down arrow button until Network is highlighted, and then press OK. 3. Press the down arrow button until Restore Network - HP Photosmart C300 | Basics Guide - Page 15
Print the wireless network test The wireless network test performs a series of diagnostic tests to determine whether network setup is successful. If an issue is detected, a recommendation on how to correct the issue will be included on the printed report. You can print the wireless network test at - HP Photosmart C300 | Basics Guide - Page 16
all the steps in the Setup Guide, use the instructions in this section to complete your fax setup. Please keep your Setup Guide for later use. In this section, you will learn how to set up the HP Photosmart so that faxing works successfully with equipment and services you might already have on the - HP Photosmart C300 | Basics Guide - Page 17
. Choose the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the HP Photosmart. This is important because you might need to connect some of your existing office equipment directly to the - HP Photosmart C300 | Basics Guide - Page 18
you have answered all the questions about the equipment and services that share the phone line with the HP Photosmart, you are ready to choose the best setup case for of the HP Photosmart. If you use another phone cord, you might experience problems sending and receiving faxes. Fax setup 16 Fax - HP Photosmart C300 | Basics Guide - Page 19
(no voice calls received)" voice calls received)" on page 18 on page 18 DSL service "Case B: Set up the (You answered Yes to question HP Photosmart with DSL" 1 only.) on page 19 "Case B: Set up the HP Photosmart with DSL" on page 19 PBX or ISDN system (You answered Yes to question 2 only - HP Photosmart C300 | Basics Guide - Page 20
separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the HP Photosmart as described in this section. Figure 2-1 Back view of the HP Photosmart Fax setup 1 Telephone wall jack 2 Use the phone cord supplied in the box with the - HP Photosmart C300 | Basics Guide - Page 21
. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax. Case B: Set up the HP Photosmart with DSL If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and the - HP Photosmart C300 | Basics Guide - Page 22
service, answering machine, or voice mail, see the appropriate section in this section for additional setup guidelines. 4. Run a fax test. Case C: Set up the HP Photosmart HP Photosmart. Refer to the documentation that came with your PBX phone system for instructions you have problems when connected - HP Photosmart C300 | Basics Guide - Page 23
Fax setup 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the product with a distinctive ring service 1. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then - HP Photosmart C300 | Basics Guide - Page 24
on this phone line, set up the HP Photosmart as described in this section. Figure 2-4 Back view of the HP Photosmart Fax setup 1 Telephone wall jack 2 Use to decide how you want the product to answer calls, automatically or manually: • If you set up the product to answer calls automatically, it - HP Photosmart C300 | Basics Guide - Page 25
through your telephone company, set up the HP Photosmart as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person - HP Photosmart C300 | Basics Guide - Page 26
in this section. Since your computer dial-up modem shares the phone line with the HP Photosmart, you will not be able to use both your modem and the HP Photosmart simultaneously. For example, you cannot use the HP Photosmart for faxing if you are using your computer dial-up modem to send an e-mail - HP Photosmart C300 | Basics Guide - Page 27
you are using your computer dial-up modem to send an e-mail or access the Internet. There are two different ways to set up the HP Photosmart with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one - HP Photosmart C300 | Basics Guide - Page 28
splitter (also called a coupler). Refer to the Electronic Help for specific setup instructions. • If your computer has two phone ports, set up the HP Photosmart as described below. Figure 2-7 Back view of the HP Photosmart Fax setup 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT - HP Photosmart C300 | Basics Guide - Page 29
the product to answer calls manually, turn off the Auto Answer setting. 7. Run a fax test. If you pick up the phone before the product answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually. Fax setup Set up the HP Photosmart for faxing 27 - HP Photosmart C300 | Basics Guide - Page 30
your answering machine 3 "OUT" port on your answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the product with a shared voice/fax line with answering machine 1. Remove the white plug - HP Photosmart C300 | Basics Guide - Page 31
the answering machine and telephone to the HP Photosmart. You can use standard phone cords for these connections. 5. Set your answering machine to answer after a low number of rings. 6. Change the Auto Answer setting to the maximum number of rings supported by your device. (The maximum number of - HP Photosmart C300 | Basics Guide - Page 32
splitter (also called a coupler). Refer to the Electronic Help for specific setup instructions. • If your computer has two phone ports, set up the HP Photosmart as described below. Figure 2-9 Back view of the HP Photosmart Fax setup 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT - HP Photosmart C300 | Basics Guide - Page 33
through your telephone company, set up the HP Photosmart as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person - HP Photosmart C300 | Basics Guide - Page 34
splitter (also called a coupler). Refer to the Electronic Help for specific setup instructions. • If your computer has two phone ports, set up the HP Photosmart as described below. Figure 2-10 Back view of the HP Photosmart Fax setup 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT - HP Photosmart C300 | Basics Guide - Page 35
to receive faxes successfully, you might need to change some settings on the HP Photosmart. If you are unsure which setting to choose for a specific fax option, refer to the detailed fax setup instructions provided in the printed documentation. This section contains the following topics: Choose the - HP Photosmart C300 | Basics Guide - Page 36
for an active phone line • Tests the status of your phone line connection The HP Photosmart prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test your fax setup from the control panel 1. Load - HP Photosmart C300 | Basics Guide - Page 37
arrow button to highlight Run Fax Test, and then press OK. The HP Photosmart displays the status of the test on the display and prints a report. 5. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings - HP Photosmart C300 | Basics Guide - Page 38
or USB storage device. You can access many HP Photosmart functions directly from the control panel, without turning on your computer. NOTE: This guide introduces basic operations and troubleshooting, as well as provides information for contacting HP support and ordering supplies. The Electronic Help - HP Photosmart C300 | Basics Guide - Page 39
door access handle 19 Paper-width guide for the main input tray 20 Main input Figure 3-2 Top and rear views of the printer Label Description 21 Printhead assembly 22 Cartridge access HP. Control panel features The following diagram and related table provide a quick reference to the HP Photosmart - HP Photosmart C300 | Basics Guide - Page 40
to the current display. Attention light: Indicates a problem occurred. See the display for more information. Home: feature on or off. The recommended setting varies depending on the services and equipment on your phone line. Keypad: Enters fax numbers, HP Photosmart overview HP Photosmart overview - HP Photosmart C300 | Basics Guide - Page 41
in order. If you have problems during setup, see Troubleshooting in the last section of the Start Here guide, or see "Troubleshooting and support" on page 49 in this guide. Electronic Help The Electronic Help provides detailed instructions on features of your HP Photosmart that are not described in - HP Photosmart C300 | Basics Guide - Page 42
support from the HP Web site at www.hp.com/support. This Web site offers technical support, drivers, supplies, and ordering information. Load paper You can load different types and sizes of paper in the HP Photosmart the paper-width guide to its outermost position. HP Photosmart overview 3. Insert - HP Photosmart C300 | Basics Guide - Page 43
load paper into the main input tray. If the product is servicing the ink cartridges or otherwise engaged in a task, the paper the page first with the print side down. 4. Slide the paper-width guide inward until it stops at the edge of the paper. Do not lid. Load paper 41 HP Photosmart overview - HP Photosmart C300 | Basics Guide - Page 44
Chapter 3 2. Slide the paper-width guide to its outermost position. 3. Insert the guide inward until it stops at the edge of the paper. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide. HP Photosmart - HP Photosmart C300 | Basics Guide - Page 45
the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink. HP papers and HP ink are specifically designed to work well together to provide high-quality output. HP Photosmart overview Print a photo on - HP Photosmart C300 | Basics Guide - Page 46
to change the print settings. 10. Press Print Photos. TIP: During printing, you can press OK to add more photos to the print queue. 44 HP Photosmart overview HP Photosmart overview - HP Photosmart C300 | Basics Guide - Page 47
a scan from your computer or from the control panel of the HP Photosmart. This section explains how to scan from the control panel of the HP Photosmart only. NOTE: You can also use the software you installed with the HP Photosmart to scan images. Using this software, you can edit a scanned image - HP Photosmart C300 | Basics Guide - Page 48
while dialing. For more information about fax reports, sending faxes manually, and other fax features, see the Electronic Help. To send a instructions when you need to replace cartridges. If you do not already have replacement cartridges for the HP Photosmart, to order cartridges, go to www.hp - HP Photosmart C300 | Basics Guide - Page 49
wrap from the cartridge. NOTE: Make sure you remove the plastic wrap from the cartridge before installing it in the product, or printing will fail. HP Photosmart overview Replace the cartridges 47 - HP Photosmart C300 | Basics Guide - Page 50
carriage to install the cartridges. Doing so can result in incorrectly seated cartridges and printing problems. The latch must remain down in order to correctly install the cartridges. Make sure you are replacing. 9. Close the cartridge access door. HP Photosmart overview 48 HP Photosmart overview - HP Photosmart C300 | Basics Guide - Page 51
the HP Photosmart. To hp.com/support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Troubleshooting and support - HP Photosmart C300 | Basics Guide - Page 52
installed. Setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP Photosmart hardware. The 4: Contact HP to replace the power supply Solution: Contact HP support to request a power supply for the product. Go to: www.hp.com/support. If prompted - HP Photosmart C300 | Basics Guide - Page 53
Troubleshooting and support Solution 5: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support , see the Start Here guide that came with the product - HP Photosmart C300 | Basics Guide - Page 54
out of paper. Network troubleshooting If you are encountering issues using your HP Photosmart over a network, try the do not solve the problem and you have successfully installed the HP Photosmart Software on your computer, HP Device Discovery software is running 52 Troubleshooting and support - HP Photosmart C300 | Basics Guide - Page 55
Troubleshooting and support router. If you still do not see lights, there might be a problem with the router or your computer. To check a wireless connection 1. HP Network Assistant at www.hp.com/sbso/wireless/tools-setup for help in setting up a network. Step 2: Make sure that the HP Photosmart - HP Photosmart C300 | Basics Guide - Page 56
the instructions at the beginning of the Network Troubleshooting section) and follow any recommendations. The URL shown here is the network address assigned to the product by your router. You will need this address for step 2. B: Check to see if you can access the HP Photosmart Premium Fax C309 - HP Photosmart C300 | Basics Guide - Page 57
cannot use the product over the network, continue to the next section for additional troubleshooting help. Step 5: Make sure the HP Network Devices Support service is running To restart the HP Network Device Support service 1. Delete any print jobs currently in the print queue. 2. Do one of the - HP Photosmart C300 | Basics Guide - Page 58
faxing. • If the test fails, review the report for more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test. If - HP Photosmart C300 | Basics Guide - Page 59
Troubleshooting and support Solution 3: Make sure you are using the correct type of phone cord Solution NOTE: This possible solution applies only in the with it. For more information on setting up the product, see the printed documentation that came with the product. Fax troubleshooting 57 - HP Photosmart C300 | Basics Guide - Page 60
telephone wall jack, and correctly connected any additional equipment and services that share the phone line with the product. Use the removing the splitter Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord connector that plugs into a Troubleshooting and support - HP Photosmart C300 | Basics Guide - Page 61
Troubleshooting and support was noisy. Phone lines with poor sound quality (noise) can cause faxing problems. If this did not solve the issue, try the next solution. Solution have (analog or digital), check with your service provider. Cause: The product might have been connected to a telephone wall - HP Photosmart C300 | Basics Guide - Page 62
Troubleshooting and support Chapter 4 If this did not solve the issue, try the next solution. Solution 10: If you use a DSL service, make sure you have a DSL filter installed Solution: If you use a DSL service poor sound quality (noise) can cause faxing problems. You can check the sound quality of - HP Photosmart C300 | Basics Guide - Page 63
the fax at a later time Solution: Try resending your fax at a later time. Also, make sure your Internet service provider supports faxing over the Internet. If the problem persists, contact your Internet service provider. Cause: You were faxing over the Internet using an IP phone, and there was - HP Photosmart C300 | Basics Guide - Page 64
fax machine for problems Solution 1: Make sure the product is set up for faxing correctly Solution: Make sure you set up the product properly for faxing, based on the equipment and services you have on the same phone line as the product. For more information, see "Set up the HP Photosmart for faxing - HP Photosmart C300 | Basics Guide - Page 65
Troubleshooting and support Cause: The product might have been dialing too fast or too soon. If this did not solve the issue, try the next solution. Solution 4: Check the receiving fax machine for problems Solution: Try calling the fax number from a telephone and listen for fax tones. If you cannot - HP Photosmart C300 | Basics Guide - Page 66
Troubleshooting and support of hearing fax tones Solution: If you are sending a fax manually, make sure that you press Start Fax within three seconds of of the following: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An ISDN service To set the fax speed from the - HP Photosmart C300 | Basics Guide - Page 67
Troubleshooting and support Fax speed setting Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure the - HP Photosmart C300 | Basics Guide - Page 68
Set up the HP Photosmart for faxing" manually, which means that the product would not answer incoming calls. You must be available to respond in person to incoming fax calls, or the product will not receive the fax and your answering machine will record the fax tones. 66 Troubleshooting and support - HP Photosmart C300 | Basics Guide - Page 69
faxing. • If the test fails, review the report for more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test. If - HP Photosmart C300 | Basics Guide - Page 70
to answer faxes manually Solution: Set the product to answer faxes manually. You cannot receive faxes automatically if you have a voice mail service at the problem is most common with digital answering machines. If this did not solve the issue, try the next solution. 68 Troubleshooting and support - HP Photosmart C300 | Basics Guide - Page 71
number of rings and the product to answer in the maximum number of rings supported by your product. (The maximum number of rings varies by country/region.) Set up the HP Photosmart for faxing" on page 14. Cause: The answering machine was not set up properly with the product. Fax troubleshooting 69 - HP Photosmart C300 | Basics Guide - Page 72
Troubleshooting and support Chapter 4 If this did not solve the issue, try the next solution. Solution 7: If you use a distintive ring service, make to extend the length of your phone. A reduced fax signal can cause problems during fax reception. • If you are using a splitter or extension cables, - HP Photosmart C300 | Basics Guide - Page 73
Troubleshooting and support answering calls. If an error condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure: • The product is set up correctly for faxing. For more information, see "Set up the HP Photosmart for - HP Photosmart C300 | Basics Guide - Page 74
Troubleshooting and support NOTE: If the product has an alignment message, you might be able to press the button next to OK to clear the message and resume faxing. After you resolve any problems product, see the Setup Guide that came with the product such as aligning the printer. Check the display. - HP Photosmart C300 | Basics Guide - Page 75
. If the test fails again, continue reviewing the troubleshooting information in this section. NOTE: Depending how long problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support - HP Photosmart C300 | Basics Guide - Page 76
Troubleshooting and support Chapter 4 • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the telephone wall jack. • - HP Photosmart C300 | Basics Guide - Page 77
Troubleshooting and support 1 Telephone wall jack 2 Phone cord supplied in the box with to a working phone line and continue reviewing the troubleshooting information in this section. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs - HP Photosmart C300 | Basics Guide - Page 78
Troubleshooting and support Chapter 4 NOTE: If you are unsure of the kind of phone line you have (analog or digital), check with your service provider. product • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall - HP Photosmart C300 | Basics Guide - Page 79
Troubleshooting and support • Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems service provider. After you resolve any problems the HP Photosmart. - HP Photosmart C300 | Basics Guide - Page 80
remaining inside the device. If you do not remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur. 3. Close the cover of the automatic document feeder , or rough handling during installation can cause temporary printing problems. 78 Troubleshooting and support - HP Photosmart C300 | Basics Guide - Page 81
Troubleshooting and support Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date - HP Photosmart C300 | Basics Guide - Page 82
90 gsm. (20 lb) paper) NOTE: For a complete list of supported media sizes, see the printer software. Physical specifications • Height: 28.4 cm (11.2 in.) • only with the power adapter supplied by HP. Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your - HP Photosmart C300 | Basics Guide - Page 83
Warranty Warranty 81 Technical information - HP Photosmart C300 | Basics Guide - Page 84
Chapter 5 Technical information 82 Technical information - HP Photosmart C300 | Basics Guide - Page 85
7REDJR 7¾UNL\H òVWDQEXO$QNDUD PLU %XUVD 8QLWHG.LQJGRP e 8QLWHG6WDWHV 8UXJXD\ 9HQH]XHOD &DUDFDV 9HQH]XHOD 9L¬W1DP For the most current HP list of telephone support numbers and call costs information, see www
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Basics Guide
HP Photosmart Premium Fax C309 series