HP OMEN 15.6 Maintenance and Service Guide

HP OMEN 15.6 Manual

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  • HP OMEN 15.6 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
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    updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled
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    Customer Self-Repair Parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 4
    iv Important Notice about Customer Self-Repair Parts
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    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
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    vi Safety warning notice
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    Labels ...13 HP OMEN Command Center ...14 3 Illustrated parts catalog ...17 Computer major components ...17 Display assembly subcomponents ...19 Cables ...21 Miscellaneous parts ...22 4 Removal and replacement procedures preliminary requirements 25 Tools required ...25 Service considerations ...25
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    Memory modules ...34 6 Removal and replacement procedures for authorized service provider parts 37 Component replacement procedures ...37 Battery ...37 and creating recovery media 67 Using Windows tools ...67 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
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    Windows hardware failure ID code 71 Accessing HP PC Hardware Diagnostics Windows 71 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support 71 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 72 Downloading HP PC Hardware Diagnostics Windows 72 Downloading the
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 10
    Index ...85 x
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    Description Product Name OMEN Laptop Model number: 15-en0000~15-en0999 CTO model number: 15t-en000 Processors AMD® Ryzen memory Supports HD Decode, DX12, and HDMI Supports Optimus™ Supports FreeSync (internal and external) MR compatible (60 Hz frame rate) Supports VR Display 15.6 in
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    256 GB, PCIe, NVMe, TLC Audio and video Audio brand: BANG & OLUFSEN Audo control panel: OMEN Audio Control Support for HP Audio Boost 2.0 (with discrete amplifier) Support for DTS X: Ultra Dual speakers HP Wide Vision HD Camera: indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV 720p
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    HP Long Life HP Fast Charge Technology Smart AC adapters 200 W, slim barrel, PFC, 4.5 mm 150 W, slim barrel, PFC, 4.5 mm Power cord C5, 1 m C13, 1 m (for use with 200 W AC adapter) Security Supports FreeDOS 3.0 Serviceability End user replaceable parts Solid-state drive Memory modules 3
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    4 Chapter 1 Product description
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    the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description (1) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off
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    . Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a
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    light emissions when you are using the computer at night or for reading. WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
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    notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. 8 Chapter 2 Components
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    Touchpad components Identify the touchpad components. To adjust touchpad settings and gestures, or to turn off the touchpad: 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Choose a setting. To turn on the touchpad: 1. Type touchpad settings in the taskbar search box,
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    Table 2-6 Lights and their descriptions Component (1) Caps lock light (2) Mute light (3) Touchpad light (4) Power light Button Identify the computer button. Description On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● Off: Computer
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    Table 2-7 Button and its description Component Power button Special keys Identify the special keys. Description ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep
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    Table 2-8 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) Windows application key (6) Power button 12 Chapter 2 Components Description Displays system information when pressed in combination with the fn key. Executes specific
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    and their descriptions (continued) Component (7) OMEN key Description Opens the OMEN Command Center software. (8) Calculator key Opens to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be in
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 24
    approved for use. HP OMEN Command Center HP OMEN Command Center allows you to customize your computer for your specific gaming needs. ▲ To open HP OMEN Command Center, select the Start button, select OMEN Command Center, and then follow the on-screen instructions. - or - Press the OMEN key at the
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    ● OMEN Game Stream: Provide the ability to stream games to other devices. ● Help: Access "How to" information and frequently asked questions. NOTE: To minimize the dashboard, select the arrow button (
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    16 Chapter 2 Components
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    improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 28
    Table 3-1 Computer major component descriptions and part numbers Item Component (1) Display panel assembly NOTE: Display panels are only available as spare parts at a subcomponent level. (2) Top cover/keyboard NOTE: For a detailed list of keyboard country codes, see Keyboard with top cover on
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    cable is available as spare part number L98727-001. (13) Speakers (left and right) (14) Solid-state drive (M.2, PCIe, TLC) 1 TB 512 GB 256 GB (15) Battery 6 cell, 70 Wh 3 cell, 52 Wh (16) Bottom cover For use in models with GeForce GTX 1650Ti graphics cards For use in models with
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    Table 3-2 Display component descriptions and part numbers Item Component (1) Display bezel NOTE: Bezel adhesive is available as spare part number L98957-001. (2) Camera module (includes bezel adhesive and display back cover adhesive) (3) Display panel (includes bezel adhesive and display
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    Table 3-2 Display component descriptions and part numbers (continued) Item Component (6) Display brackets (7) Hinge covers (left and right, includes bezel adhesive and display back cover adhesive) (8) Hinges (left and right, includes bezel adhesive and display back cover adhesive) (9)
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    AC adapter (Smart, PRC, slim, 4.5 mm) 200 W 150 W HP HDMI to VGA Adapter Hub HP USB-C to USB-A Hub HP USB-C to Multi-Port Hub HP Elite USB-C Multi Port Hub Adapter, USB-C-to-USB-A HP USB External DVD-RW Drive Mouse, HP 400 OMEN Headset, HP OMEN 800 Screw Kit Power cord (C5, 1.0 m [3.3 ft], straight
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    Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Israel Italy and Chile North America People's Repubic of China South Africa South Korea Switzerland United Kingdom Spare part number L22335-001 L22103-001 L22331-001 L22341-001 L22337-001 L22340-001 L22336-001 L22332-
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    24 Chapter 3 Illustrated parts catalog
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    during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 36
    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 37
    across carpet Walking across vinyl floor Motions of bench worker Removing DIPs (dual in-line packages) from plastic tube 7,500 V 3,000 V 400 V 400 V 15,000 V 5,000 V 800 V 700 V Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB (printed circuit board
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    Antistatic plastic Carbon-loaded plastic Metallized laminate Voltage 1,500 7,500 15,000 Grounding the work area To prevent static damage at the work Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends certain
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    ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque
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    30 Chapter 4 Removal and replacement procedures preliminary requirements
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    For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 14 screws when you service Customer Self-Repair parts. Make special
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 42
    1. Remove the eight Phillips M2.0 × 6.0 screws that secure the bottom cover to the computer.. 2. Use a tool (1) to release the bottom cover near the display (2), and then remove the bottom cover from the computer (3). To replace the bottom cover, reverse the removal procedures. Solid-state drive To
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 43
    Table 5-2 Solid-state drive descriptions and part numbers (continued) Description 256 GB, PCIe, TLC Solid-state drive thermal pad Spare part number L85350-001 L98956-001 Before removing the solid-state drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly
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    NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Memory modules To remove the memory modules, use this procedure and illustration. Table 5-3 Memory module descriptions and part numbers Description 8 GB, DDR4-3200 4 GB, DDR4-3200 Spare part number L46598-001 L83673-
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    To protect a memory module after removal, place it in an electrostatic-safe container. To install a memory module: 1. Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2). 2. Press down on the module until the
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 46
    36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
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    . For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 54 screws when you service the parts described in this chapter
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 48
    user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a user-replaceable battery that is the sole power -001 38 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the bottom cover (Bottom cover on page 31). 3. Remove the solid-state drive to the left of the battery (Solid-state drive on page 32). 4. Remove the battery (see Battery on page 37). Remove the power
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    for disassembly (Preparation for disassembly on page 31). 2. Remove the bottom cover (Bottom cover on page 31). 40 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    3. Remove the solid-state drives (Solid-state drive on page 32). 4. Remove the battery (see Battery on page 37). 5. Remove the left speaker (see Speakers on page 39). Remove the card reader/audio board: 1. Disconnect the cable from the ZIF connector on the board (1). 2. Remove the Phillips M2.0 ×
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    Phillips screws (2) that secure the heat sink to the computer. 3. Remove the heat sink from the computer (3). 42 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    . The following illustration shows the replacement thermal material locations. Thermal paste is used on the system board components (1), (3), (5) and on the heat sink areas (2), (4), (6) that service them. Component replacement procedures 43
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    the replacement thermal material locations. Thermal paste is used on the system board components (1), (3), (5) and on the heat sink areas (2), (4), (6) that service them. Fans Reverse this procedure to install the heat sink. To remove the fans, use this procedure and illustration. Table 6-6 Fan
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    NOTE: Use the same steps to remove each fan. 1. Disconnect the fan cable from the system board (1). 2. Remove the three Phillips M2.0 × 5.0 screws (2) that secure the fan to the computer. 3. Remove the fan from the computer (3). Reverse this procedure to install the fans. USB board To remove the
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 56
    -4600H processor and GeForce GTX 1650Ti, 4 GB graphics card Before removing the system board, follow these steps: 46 Chapter 6 Removal and replacement procedures for authorized service provider parts Spare part number M03621-xx1 L99867-xx1 L99865-xx1 L99866-xx1 M09412-xx1
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    1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the bottom cover (Bottom cover on page 31). 3. Remove the solid-state drive to the left of the battery (Solid-state drive on page 32). 4. Remove the battery (see Battery on page 37). 5. Remove the fans (see
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 58
    the system board. RJ-45 door To remove the RJ-45 door, use this procedure and illustration. 48 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Table 6-9 RJ-45 door description and part number Description RJ-45 door for use in models with GeForce GTX 1660Ti and RTX 2060 graphics cards RJ-45 door for use in models with GeForce GTX 1650Ti graphics cards Spare part number M00636-001 M00637-001 Before removing the RJ-45 door, follow these
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    this procedure to install the IR board. Touchpad To remove the touchpad, use this procedure and illustration. 50 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Table 6-11 Touchpad description and part number Description Touchpad Touchpad cable Spare part number M00635-001 L98730-001 Before removing the touchpad, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the bottom cover (Bottom cover
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    disassemble the display assembly, use these procedures and illustrations. Before removing the display panel, follow these steps: 52 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the bottom cover (Bottom cover on page 31). 3. Remove the solid-state drives (Solid-state drive on page 32). 4. Remove the battery (see Battery on page 37). 5. Remove the fans (see Fans on page 44). 6. Remove
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    available as spare part number M00633-001. Bezel adhesive is available as spare part number L98957-001. 54 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    7. If you need to remove the hinges from the display enclosure: a. Remove the three Phillips broadhead M2.0 × 2.0 screws (1) and the two Phillips M2.0 × 2.0 screws (2) from each hinge. b. Remove the hinges from the display (3). The display hinges are available as spare part number L98740-001.
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    from behind the display panel (3). You must pull the tape multiple times before it is completely removed. 56 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    b. Rotate the display panel over and place it next to the display enclosure (4). Display panels are available as the following spare part numbers: L99597-001: FHD, 250 nits L99600-001: FHD, 144 Hz M12468-001: FHD, 144 Hz, flat c. Lift the tape from the connector on the display panel (1), and then
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    (1), be sure to route the cable under the module (2), and then press the module evening into place (3). 58 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    11. If you need to remove the display/camera cable, peel the cable off the inside of the display back cover (1), remove the cable from the clips at the bottom of the cover (2), and then remove the cable (3). The display panel cable is available as spare part number L98733-001. Component replacement
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    number -211 -BB1 For use in country or region Solvenia South Korea Spare part number -BA1 -AD1 60 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Table 6-13 Spare part country codes (continued) For use in country or region Spare part For use in country or number region Czech Republic/Slovakia -FL1 Italy Denmark, Finland, and Norway -DH1 The Netherlands French Canada -DB1 Portugal France -051 Romania Germany -041 Russia
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    62 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Updating Setup Utility (BIOS) 65
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    66 Chapter 7 Using Setup Utility (BIOS)
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    Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that matches the type of computer
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    : If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 79
    of the operating system ● Platform-specific device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Restoring and recovery 69
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    70 Chapter 8 Backing up, restoring, and recovering
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    the on-screen instructions. ● If instructions for calling support are displayed. Follow those instructions. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support or HP Support Assistant. Accessing HP PC Hardware
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 82
    to access it from HP Support Assistant. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes. 3. Select
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 83
    scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the Failure ID code. NOTE: To start diagnostics on
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    UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
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    by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP
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    76 Chapter 9 Using HP PC Hardware Diagnostics
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    to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 88
    Table 10-2 Display specifications Active diagonal size Resolution Surface treatment Brightness Viewing angle Backlight Display panel interface Metric U.S. 39.6 cm 15.6 in 1920 × 1080 (FHD) 3840 × 2160 (UHD) Antiglare (FHD, UHD panels) Brightview (OLED panel) 250 nits (FHD, 45% NTSC panel) 300
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    when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. 1 TB* Solid-state drive specifications 79
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    80 Chapter 10 Specifications
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    11 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 92
    ) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm
  • HP OMEN 15.6 | Maintenance and Service Guide - Page 93
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
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    84 Chapter 12 Recycling
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    spare part numbers 17, 41 hinge illustrated 19 spare part number 19 hinge cover illustrated 19 spare part number 19 HP OMEN Command Center 14 HP PC Hardware Diagnostics UEFI downloading 74 starting 73 using 73 HP PC Hardware Diagnostics Windows accessing 71, 72 downloading 72 installing 73 using 71
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    L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 left side components identifying 9 N network jack, identifying 5 O OMEN Command Center 14 P packaging guidelines 25, 29 68 recovery media 67 creating using HP Cloud Recovery Download Tool 67 creating
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    part number 21 USB port, identifying 5 USB Type-C port, identifying 5 USB Type-C SuperSpeed port with HP Sleep and Charge, identifying 5 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying 5 V vent, identifying 7, 13 video, product description 2 W Windows backup 67 recovery media
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.