HP G62-300 Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan
HP G62-300 - Notebook PC Manual
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- HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 1
Compaq Presario CQ62 Notebook PC HP G62 Notebook PC Maintenance and Service Guide Document Part Number: 602633-001 January 2010 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 2
- HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 3
in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: January 2010 Document Part Number: 602633-001 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 4
2010 Description ■ Chapter 1 - added new descriptions for the following components: ❏ Hard drive ❏ Memory module ❏ Processor ❏ WLAN module ■ Chapter 3 and Chapter 4 -added new spare part numbers and descriptions for the following components: ❏ Base enclosure ❏ Display assembly ❏ Display back cover - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 5
Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 6
- HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 7
2-10 3 Illustrated parts catalog Service tag 3-1 Computer Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 8
Modem 4-36 System board 4-37 RTC battery 4-40 Fan/heat sink assembly 4-41 specifications 6-5 System DMA specifications 6-5 System interrupt specifications 6-6 System I/O address specifications 6-6 System memory map specifications monitor 9-2 HDMI 9-3 v Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 9
Contents RJ-11 (modem 9-4 RJ-45 (network 9-4 Universal Serial Bus 9-5 9 Power cord set requirements Requirements for all countries and regions 10-1 Requirements for specific countries and regions 10-2 10 Recycling Battery 11-1 Display 11-1 Maintenance and Service Guide vi - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 10
Contents vii Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 11
system memory X X Supports the following configurations: ■ 4096 MB total system memory (2048 × 2) X X ■ 3072 MB total system memory (2048 × 1 + X X 1024 × 1) HP G62 UMA X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-1 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 12
total system memory (2048 × 1, X X 1024 × 2) ■ 1024 MB total system memory (1024 × 1) X X Hard drives Supports all HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X X X X X X 1-2 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 13
parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 14
Product description 1-4 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 15
is on. Amber-Touchpad is off. Moves the pointer and selects or activates items on the screen. Press the left side of the TouchPad button to execute functions like the left button on an Right-click the device representing the computer. 3. Select Mouse settings. Maintenance and Service Guide 2-1 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 16
integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. Amber-No wireless devices are detected. 2-2 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 17
power settings, select Start > Control Panel > System and Security > Power Options. *This table describes factory settings. For information about changing factory settings, see the user guides located in Help and Support. Maintenance and Service Guide 2-3 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 18
the esc key. Displays the Windows Start menu. Displays a shortcut menu for items where the cursor is positioned. Executes frequently-used system actions. 2-4 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 19
, headphones, earbuds, a headset, or television audio. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memory Card ■ xD-Picture Card (XD) On-The hard drive is in use. Maintenance and Service Guide 2-5 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 20
the computer. ✎ The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen. 2-6 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 21
prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Releases the battery from the battery bay. Contains two memory functionality, and then contact technical support through Help and Support. Holds the hard drive. Maintenance and Service Guide 2-7 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 22
only) 3 Webcam light (select models only) Description Records sound Records audio and video and captures still photographs On-The webcam is in use. 2-8 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 23
notices, see the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Maintenance and Service Guide 2-9 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 24
1 Power cord* Connects an AC adapter to an AC outlet. 2 AC adapter Converts AC power to DC power. 3 Battery* Powers the computer when the computer is not connected to external power. *Batteries and power cords vary in appearance by region and country. 2-10 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 25
provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. The duration of the warranty period for the computer. An alphanumeric identifier used to locate documents, drivers, and support for - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 26
Illustrated parts catalog Computer major components 3-2 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 27
Description Spare part number 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) display assembly for use in: HP G62 biscotti computer models 595185-001 HP G62 biscotti computer models Russia 595199-251 Saudi Arabia 595199-171 (Continued) Maintenance and Service Guide 3-3 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 28
) Australia and New Zealand (for models 1.0 and 1.1 only) RTC battery System board HM55 Discrete system board (for models 1.0 and 1.1 only discrete system board with HDMI card reader (for model 1.2 only) Spare part number 595199-071 595199-BG1 595199-AB1 595199-281 595199-141 595199-031 Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 29
part number GL40 DDR2 UMA system board (for model 1.1 only) 616448-001 GL40 DDR2 UMA system board with HDMI card reader (for model 1.1 only) 616449-001 HM55 WiMax UMA system board with HDMI card reader (for model 1.2 only) 628482-001 Memory ) (Continued) Maintenance and Service Guide 3-5 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 30
catalog Item 14 Description Spare part number Intel Core i3-380M , Guinea-Bissa, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan , and Zimbabwe 580101-002 (Continued) 3-6 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 31
catalog Item Description Spare part number Intel WiFi Link 5100 802.11 , Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, 1x1 WiFi Adapter 593533-001 (Continued) Maintenance and Service Guide 3-7 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 32
parts catalog Item 15 models (for model 1.2 only) Imperial blue computer models (for model 1.2 only) Battery 6-cell Li-lon, 2.20 Ah, 47 Wh 6-cell Li-lon, 2.55 on page 11 for spare part component information) Hard drive cover Memory module cover Spare part number 602992-001 619997-001 Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 33
Display assembly components Illustrated parts catalog Maintenance and Service Guide 3-9 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 34
Illustrated parts catalog Item 1 2 3 4 5 6 7 Description Display bezel Presario CQ62 with webcam and microphone modules Presario CQ62 with microphone module only HP G62 with webcam and microphone modules HP G62 with microphone module only HP G62 CCFL with webcam and microphone modules (for model - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 35
Plastics Kit Illustrated parts catalog Item Description Plastics Kit: 1 Hard drive cover 2 Wireless module compartment cover Spare part number 595200-001 Maintenance and Service Guide 3-11 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 36
Illustrated parts catalog Mass storage devices Item 1 2 Description Hard drive (includes connector computer models (for model 1.2 only) Imperial blue computer models (for model 1.2 only) Spare part number 603787-001 603785-001 634919-001 599055-001 599054-001 599053-001 599057-001 599062-001 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 37
TouchPad button board cable TouchPad cable USB cable Power cord (for use with both HP G62 and Presario CQ 62 computer models) for use in: Argentina Australia Brazil (for models 1.1 and 1.2 only) Denmark Europe India Israel Italy Japan Korea North America the People's Republic of China South Africa - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 38
-D01 Power cord for use in Argentina with both HP G62 and Presario CQ62 computer models 490371-D61 Power cord for use in India with both HP G62 and Presario CQ62 computer models 510100-001 56K V.92 the United States, and the US Virgin Islands (Continued) 3-14 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 39
Illustrated parts catalog Spare part number Description number 580101-002 Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, (for models 1.1 and 1.2 only) (Continued) Maintenance and Service Guide 3-15 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 40
models 595192-001 Display bezel for use with HP G62 with microphone module only 595193-001 Display bezel for use with HP G62 with webcam and microphone modules 595194-001 Display enclosure for use with Presario CQ62 matte black computer models (Continued) 3-16 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 41
Illustrated parts catalog Spare part number Description number 595195-001 Display hinge kit (includes left and right display hinges) 595196-001 Wireless 595207-001 Top cover (includes TouchPad board) for use in matte black computer models (Continued) Maintenance and Service Guide 3-17 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 42
parts catalog Spare part use with biscotti computer models 599092-001 4 GB memory module (1066 MHz, DDR3) (for model models 602171-001 39.6-cm (15.6-in) HD, light-emitting Speaker assembly (includes cable) 602745-001 RTC battery 602992-001 Ralink RT3090BC4 802.11b/g/n 1x1 WiFi Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 43
parts catalog Spare part number Description number 605141-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 silver computer models (for model 1.1 only) 605142-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 Maintenance and Service Guide 3-19 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 44
GB memory module (6400 MHz, DDR2) (for model 1.1 only) 619997-001 Intel Centrino Advanced -N + WiMAX 6250 (for model 1.2 only) 622562-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 imperial Thermal pad kit for South Bridge chipset 3-20 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 45
screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors Ä CAUTION: When servicing - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 46
is closed. ■ Handle drives on surfaces covered with at least one inch of shock-proof foam. ■ Avoid dropping drives from any height onto exposing a hard drive to products that have magnetic fields, such as monitors or speakers. ■ Avoid exposing a drive to temperature extremes or liquids. Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 47
V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V aids and Styrofoam. ■ Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle Service Guide 4-3 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 48
resistance ■ Static-dissipative tables or floor mats with hard ties to the ground ■ Field service kits ■ Static awareness labels ■ Material-handling packages ■ Nonconductive plastic bags, tubes, or mats Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V 4-4 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 49
provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. The duration of the warranty period for the computer. An alphanumeric identifier used to locate documents, drivers, and support for - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 50
Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 595198-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. 4-6 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 51
the battery 2 upward and remove it 3 from the computer. To insert the battery, insert the rear edge of the battery into the battery bay and pivot the front edge downward until the battery is seated. The battery release latch automatically locks the battery into place. Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 52
the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). Remove the hard drive: 1. Loosen the two Phillips PM2.5×6.0 captive drive cover is included in the Plastics Kit, spare part number 595200-001. 4-8 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 53
2 and pull the bracket straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive. Maintenance and Service Guide 4-9 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 54
PM2.5×6.0 captive screws 1 that secure the memory module cover to the computer. 2. Lift the back side of the memory module cover cover 2, lift it up 3, and remove the cover. The memory module cover is included in the Plastics Kit, spare part number 595200-001. 4-10 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 55
away from the computer.) 4. Remove the memory module 2 by pulling the module away from the slot at an angle. Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Maintenance and Service Guide 4-11 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 56
Removal and replacement procedures Wireless module Description Spare part number Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the memory module (see "Memory module" on page 4-10). 4-12 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 57
message, remove the module to restore computer functionality, and then contact technical support through Help and Support. 1. Disconnect the main antenna cable 1 and the auxiliary antenna cable 2 insertion. Reverse this procedure to install the wireless module. Maintenance and Service Guide 4-13 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 58
only) Spare part number 599062 Remove the battery (see "Battery" on driver 1, into the release access slot in the hard drive bay. (The disc tray is partially ejected from the optical drive.) 3. Grasp the bezel and slide the optical drive 2 out of the computer. 4-14 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 59
Removal and replacement procedures Maintenance and Service Guide 4-15 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 60
optical drive bracket to the optical drive. 6. Remove the optical drive bracket 2. Reverse this procedure to reassemble and install an optical drive. 4-16 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 61
Battery" on page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-8). 6. Remove the memory module (see "Memory module" on page 4-10). 7. Remove the wireless module (see "Wireless module" on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). Maintenance and Service - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 62
the keyboard using a thin flat-bladed screwdriver. 6. Lift the rear edge of the keyboard 3, and set the keyboard back towards the display 4. 4-18 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 63
cable is attached, and then disconnect the keyboard cable 2 from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard. Maintenance and Service Guide 4-19 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 64
For use with imperial blue computer models (for model 1.2 only) Spare part number 595206-001 595207-001 615590-001 605147-001 622567-001 Before battery (see "Battery" on page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-8). 6. Remove the memory module (see "Memory Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 65
Removal and replacement procedures 5. Remove the Phillips PM2.5×6.0 screw that secures the switch cover to the computer. 6. Release the power button ZIF connector 1, speaker cable 2, touchpad ZIF connector 3, and touchpad button ZIF connector 4. Maintenance and Service Guide 4-21 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 66
disengages from the base enclosure. 8. Remove the top cover 2. ✎ The TouchPad is glued to the top cover and is included with the top cover spare part. Reverse this procedure to install the top cover. 4-22 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 67
procedures Description Power button board Spare part number 595204-001 Before removing the power 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-8). 6. Remove the memory module (see "Memory module" on Maintenance and Service Guide 4-23 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 68
button board Description Touchpad button board Spare part number 595203-001 Before removing the touchpad 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-8). 6. Remove the memory module (see "Memory module" on 24 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 69
Speaker assembly (includes cable) Spare part number 602744-001 Before removing the speakers 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-8). 6. Remove the memory module (see "Memory module" on speakers. Maintenance and Service Guide 4-25 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 70
(for model 1.1 only) HP G62 charcoal computer models (for model 1.2 only) HP G62 charcoal computer models with webcam (for model 1.2 only) HP G62 imperial blue computer models (for model 1.2 only) HP G62 imperial blue computer models with webcam (for model 1.2 only) Spare part number 595185-001 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 71
display hinge 4. 3. Disconnect the webcam cable 5 from the system board and release it from the clips that attach it to the system board. Maintenance and Service Guide 4-27 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 72
display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 4. Remove 2 straight up to remove it. Reverse this procedure to install the display assembly. 4-28 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 73
covers and screws: 1 2 mylar screw covers on the display bezel bottom edge. The display mylar screw covers are included in the Display Rubber Kit, spare part number 595198-001. 2 Two Phillips PM2.5×7.0 screws on the display bezel bottom edge. Maintenance and Service Guide 4-29 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 74
module cable allows. 10. Disconnect the webcam module cable 1 from the webcam module, and remove the webcam module 2. The webcam module is available using spare part number 600166-001. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 75
enclosure. 12. Remove the display hinge covers 2. The display hinge covers are available using spare part number 600650-001. Reverse this procedure to install the display hinge covers. 13. To replace enclosure. Reverse this procedure to install the display panel. Maintenance and Service Guide 4-31 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 76
15. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws 1 that secure each bracket to the display panel. 16. Remove the display panel brackets 2 from the display panel. The display panel brackets are available using spare part using spare part number 595196-001. - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 77
. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-8). 6. Remove the memory module (see "Memory module" on page the cable kit using spare part number 595201-001 Reverse this procedure to install a USB board. Maintenance and Service Guide 4-33 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 78
includes cable) Spare part number 602743-001 battery (see "Battery" on page 4-7) 5. Remove the battery (see "Battery" on page 4-7). 6. Remove the battery (see "Battery" on page 4-7). 7. Remove the hard drive (see "Hard drive" on page 4-8). 8. Remove the memory module (see "Memory Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 79
module Bluetooth module cable Spare part number 537921-001 602538-001 battery (see "Battery" on page 4-7). 5. Remove the battery (see "Battery" on page 4-7). 6. Remove the hard drive (see "Hard drive" on page 4-8). 7. Remove the memory module (see "Memory Maintenance and Service Guide 4-35 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 80
and 1.1 only) Spare part number 510100-001 510100- battery (see "Battery" on page 4-7) 5. Remove the battery (see "Battery" on page 4-7). 6. Remove the battery (see "Battery" on page 4-7). 7. Remove the hard drive (see "Hard drive" on page 4-8). 8. Remove the memory module (see "Memory Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 81
WiMax UMA system board with HDMI card reader (for model 1.2 only) Spare part number 595181-001 595182-001 595183-001 595184-001 615577-001 615578-001 605139- ■ Memory module (see "Memory module" on page 4-10) ■ Wireless module (see "Wireless module" on page 4-12) Maintenance and Service Guide 4- - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 82
Removal and replacement procedures ■ Modem module (see "Modem" on page 4-36) ■ Fan/heat sink assembly (see "Fan/heat sink assembly" on page 4-41) ■ Processor (see "Processor" on page 4-47) 4-38 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 83
. 8. Lift the system board 3, and pull it away from the base enclosure 4 at an angle. Reverse this procedure to install the system board. Maintenance and Service Guide 4-39 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 84
board (see "System board" on page 4-37). Remove the RTC battery: 1. Use a sharp, non-conductive tool to release the clip 1 that secures the battery to the system board. 2. Lift the battery 2 out of the computer. Reverse this procedure to install the RTC battery. 4-40 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 85
memory (for model 1.1 only) Spare part battery (see "Battery" on page 4-7) 5. Remove the battery (see "Battery" on page 4-7). 6. Remove the battery (see "Battery" on page 4-7). 7. Remove the hard drive (see "Hard drive" on page 4-8). 8. Remove the memory module (see "Memory Service Guide 4-41 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 86
same sequence when installing the fan/heat sink assembly. ✎ Steps 1 through 4 apply only to computer models equipped with graphics subsystems having UMA memory. 1. Turn the system board right-side up, with the front toward you. 2. Disconnect the fan cable from the system board. 4-42 Maintenance - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 87
Removal and replacement procedures 3. Loosen the four Phillips spring-loaded captive screws 1 that secure the fan/heat sink assembly. 4. Remove the fan/heat sink assembly 2 by lifting it straight up. Maintenance and Service Guide 4-43 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 88
procedures ✎ Steps 5 through 8 apply only to computer models equipped with graphics subsystems having discrete memory. 5. Turn the system board right-side up, with the front toward you. 6. Disconnect the Reverse this procedure to install the fan/heat sink assembly. 4-44 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 89
material locations for computer models graphics subsystems having UMA memory ✎ The thermal material must be thoroughly cleaned from of the fan/heat sink assembly 1 that services the processor 2. Replacement thermal grease and pads are included in spare parts kits for all system boards, fan/heat - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 90
with discrete memory. ✎ The services the processor 3. A thermal pad is located on the section of the fan/heat sink assembly 2 that services the Northbridge chip 4. Replacement thermal grease and pads are included with all system board, fan/heat sink assembly, and processor spare part - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 91
the battery (see "Battery" on page 4-7) 5. Remove the battery (see "Battery" on page 4-7). 6. Remove the battery (see "Battery" on page 4-7). 7. Remove the hard drive (see "Hard drive" on page 4-8). 8. Remove the memory module (see "Memory module" on page 4-10). Maintenance and Service Guide 4-47 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 92
" on page 4-20). 13. Remove the display assembly (see "Display assembly" on page 4-26). 14. Remove the sytem board (see "System board" on page 4-37). 15. Remove the fan/heat sink assembly (see "Fan/heat sink assembly" on page 4-41). 4-48 Maintenance and - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 93
gold triangle on the processor 3 must be aligned with the triangle embossed on the processor slot 4. Reverse this procedure to install the processor. Maintenance and Service Guide 4-49 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 94
in Cable Kit Spare part number 595201-001 Before battery (see "Battery" on page 4-7) 5. Remove the battery (see "Battery" on page 4-7). 6. Remove the battery (see "Battery" on page 4-7). 7. Remove the hard drive (see "Hard drive" on page 4-8). 8. Remove the memory module (see "Memory Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 95
Removal and replacement procedures Remove the RJ-11 connector 1. Remove the cable from the clips 1, and then lift the connector straight up 2 and out of the computer. Reverse this procedure to install the RJ-11 connector. Maintenance and Service Guide 4-51 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 96
Removal and replacement procedures 4-52 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 97
computer. When the Press the ESC key for Startup Menu message appears in the lower left corner of the screen, press the esc key. 2. When the Startup Menu appears, press the f10 key. Changing the language then press the enter key. Changes go into effect immediately. Maintenance and Service Guide 5-1 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 98
Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To ESC key for Startup Menu message appears in the lower left corner of the screen, press the esc key. When the Startup Menu appears, press the f10 and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 99
Setup Utility menu items listed in this chapter might not be supported by the computer. Main menu Select System information Security menu identification information about the computer. ■ View specification information about the processor, memory size, system BIOS, and keyboard controller version - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 100
System Configuration menu Select Language Support Button Sound (select models and f10 functions of the Setup Utility in intervals of 5 seconds each (0, 5, 10, 15, 20). ■ CD-ROM boot-Enable/disable boot from CD-ROM. ■ Floppy boot-Enable/ test on the system memory. 5-4 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 101
Specifications Computer specifications Metric U.S. Dimensions Width 37.4 cm 14.7 in Depth 24.7 cm 9.7 in Height (front) 3.2 cm 1.3 in Height (rear 3.7 cm 1.5 Weight Equipped with 6-cell battery unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 102
39.6-cm (15.6-in) HD display specifications Dimensions Height Width Diagonal Number of colors BV; 300:1 AG 200 nits typical 8.27 in 14.1 in 15.6 in 0.259 x 0.259 mm 1368 x 768 RGB vertical strip LED 80 x 25 5.3 w +/-45° horizontal, +15/-35 vertical typical 6-2 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 103
55°C (41°F to 131°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. ✎ Certain restrictions and exclusions apply. Contact technical support for details. Maintenance and Service Guide 6-3 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 104
DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-system memory CD DVD < 175 ms < 230 ms 2 MB 3,600 KB/sec 10,800 KB/sec 3,600 KB/sec 2,400 KB/sec 10,800 KB/sec 5,400 KB/sec 10,800 KB/sec 5,400 KB/sec 2,700 KB/sec 6,750 KB/sec 6-4 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 105
CD-R, CD-RW, and CD-TEXT DVD-system memory (Ver.2), DVD+R, DVD-R, CD-R, and CD-RW BD DVD < 230 ms < 180 ms 4.5 MB 9 MB/sec 2,400 KB/sec 2,400 KB/sec 2,400 KB/sec System DMA specifications Hardware DMA DMA4 System function Direct memory access controller Maintenance and Service Guide 6-5 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 106
specifications Hardware IRQ IRQ0 IRQ1 IRQ8 IRQ10 IRQ12 IRQ13 IRQ16 IRQ16 IRQ16 IRQ16 IRQ17 IRQ17 IRQ19 IRQ19 IRQ21 IRQ22 IRQ81- IRQ190 IRQ4294967294 System function System Timer Standard 101/102-Key or Microsoft natural PS/2 Keyboard with HP Boost Technology Driver Intel PCHM SATA Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 107
-0x0000047F 0x00000500-0x0000057F 0x0000464E-0x0000164F 0x00000380-0x0000038E 0x000000F0-0x000000F0 0x00004050-0x00004057 Maintenance and Service Guide Specifications System function (shipping configuration) Programmable interrupt controller Programmable interrupt controller Programmable interrupt - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 108
memory map specifications Memory Motherboard resources Intel 5 Series/3400 Series Chipset Family PCI Express Root Port 2- 3B44 Motherboard resources Motherboard resources Motherboard resources Motherboard resources Motherboard resources Motherboard resources (Continued) Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 109
Memory address 0xFED45000-0xFED8FFFF 0xFEE00000-0xFEEFFFFF 0x54400000-0x54403FFF 0x50000000-0x503FFFFF 0x40000000-0x4FFFFFFF 0x54405000-0x544057FF 0x54406100-0x5440610F 0x54406000-0x544060FF Specifications System function Motherboard resources Motherboard resources High Definition Audio Controller - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 110
Specifications 6-10 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 111
a reasonably current backup. Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following a program or driver (Recovery Manager software feature). This feature helps you reinstall a program or driver without performing a and Service Guide 7-1 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 112
Click Advanced Options. ✎ If you are operating the computer on battery power, you are prompted to connect to AC power before you can go to the next step. 3. Click Recovery disc creation, and then click Next. 4. Follow the on-screen instructions. When to back up ■ On a regularly scheduled basis ✎ Set - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 113
A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. Recover back to that point if you want to reverse subsequent changes made to Next. The System Restore window opens. 5. Follow the on-screen instructions. Maintenance and Service Guide 7-3 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 114
Restore and driver roll-back the partition is present, an HP Recovery drive is listed in the screen. Then select Recovery Manager. Recovery Manager opens. 2. Click Advanced Options. 3. Click System recovery, and then click Next. 4. Follow the on-screen instructions. 7-4 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 115
Audio-in (microphone) 8 Connector pin assignments Pin 1 2 3 Audio-out (headphone) Signal Audio signal in Audio signal in Ground Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Maintenance and Service Guide 8-1 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 116
Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 8-2 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 117
HDMI Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Connector pin assignments Signal Transition minimized differential signal (TDMS) data 2+ Transition minimized differential channel (DDC) clock Display data channel (DDC) data Ground +5V Power Hot plug detect Maintenance and Service Guide 8-3 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 118
Connector pin assignments RJ-11 (modem) Pin 1 2 3 4 5 6 RJ-45 (network) Signal Unused Tip Ring Unused Unused Unused Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused 8-4 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 119
Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground Connector pin assignments Maintenance and Service Guide 8-5 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 120
Connector pin assignments 8-6 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 121
of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Maintenance and Service Guide 9-1 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 122
Power cord set requirements Requirements for specific countries and regions Country/region Accredited wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 123
battery in general household waste. Follow the local laws and regulations in your area for computer battery eiae.org. This section provides disassembly instructions for the display assembly. The display in this chapter are general disassembly instructions. Specific details, such as screw sizes, - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 124
the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3. 10-2 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 125
the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. Maintenance and Service Guide 10-3 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 126
backlight cover. 13. Turn the display panel right-side up. 14. Remove the backlight cables 1 from the clip 2 in the display panel. 10-4 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 127
Recycling 15. Turn the display panel upside down. 16. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury avoid damaging this component and causing exposure to the mercury. 17. Remove the backlight from the backlight frame. Maintenance and Service Guide 10-5 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 128
4 that secures the LCD panel to the display rear panel. 22. Remove the LCD panel. 23. Recycle the LCD panel and backlight. 10-6 Maintenance and Service Guide - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 129
11, 3-17, 4-14 removal 4-14 spare part number 1-2, 3-6, 3-11, 3-17, 4-14 specifications 6-4, 6-5 E electrostatic discharge 4-2 esc key 2-4 Ethernet, product description 1-2 external media cards, product description 1-3 external monitor port pin assignments 9-2 Maintenance and Service Guide Index-1 - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 130
map specifications 6-8 memory module product description 1-1 removal 4-10 spare part numbers 4-10, 4-38 microphone product description 1-2 microphone jack pin assignments 9-1 model name 1-1 modem product description 1-2 removal 4-35 spare part number 3-13 modem jack pin assignments 9-4 monitor port - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 131
2-5 pin assignments 9-4 RTC battery removal 4-38 spare part number 3-4, 3-13 Rubber Kit, spare part number 3-7 S scheduling backups 8-2 Screw Kit contents 3-12 spare part number 3-9 security, product description 1-3 serial number 3-1, 4-5 serviceability, product description 1-3 Setup Utility - HP G62-300 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 132
Antenna Kit, spare part number 3-16 wireless compartment cover illustration 3-10 removal 4-13 wireless module product description 1-2 wireless module compartment cover illustration 3-10 spare part number 3-10 WLAN modules removal 4-13 workstation guidelines 4-3 Index-4 Maintenance and Service Guide
Compaq Presario CQ62 Notebook PC
HP G62 Notebook PC
Maintenance and Service Guide
Document Part Number: 602633-001
January 2010
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; and performing
computer disassembly procedures.