HP Folio 13-1020us HP Folio 13 - Maintenance and Service Guide
HP Folio 13-1020us Manual
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- HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 1
HP Folio 13 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 2
of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 5
Right side ...11 Bottom ...12 3 Illustrated parts catalog 13 Service tag ...13 Computer major components 14 Mass storage devices ...17 Miscellaneous parts ...18 Sequential part number listing 19 4 Removal and replacement procedures 21 Preliminary replacement requirements 21 Tools required ...21 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 6
Service tag ...26 Computer feet ...27 Base enclosure ...27 Keyboard ...29 Top cover ...31 Power button board 33 TouchPad button board 34 Battery ...35 Display panel ...36 WLAN module ...38 USB/Audio board 40 RTC battery ...57 Computer specifications ...57 13.3-inch display specifications 58 7 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 7
Using the dedicated recovery partition 61 Restoring using the restore media 62 Changing the computer boot order 62 Backing up and recovering your information 62 Using Windows Backup and Restore 63 Using Windows system restore points 64 When to create restore points 64 Create a system restore - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 8
viii - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 9
Description HP Folio 13 PC Intel® Core™ i5-2467M 1.6GHz processor SC turbo up to 2.3GHz (3MB L3 cache, dual core 17 W) Intel® Core™ i3-2367M 1.4 GHz processor (3MB L3 cache, dual 17W) Intel® HM65 Express platform controller hub (PCH) Intel® HD Graphics 3000 discrete-class graphics. Supports BD - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 10
Duracoat, island-style keyboard, no spill-resistance (in black finish) devices TouchPad with multi-touch gestures Taps enabled as default Power requirements Supports the following HP AC adapters: ● 65-W (non-smart) PFC RC V EM 3-wire HP AC adapter Supports the following batteries: ● 6-cell, 59 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 11
Category Operating system Serviceability Description Preinstalled: ● Windows 7 Home Basic (64- and 32-bit) ● Windows 7 Home Premium (64- and 32-bit) ● Windows 7 Professional (64- and 32-bit) End-user replaceable part: AC adapter 3 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 12
Description Send and receive wireless signals to communicate with wireless local area networks (WLANs). Records video and captures still photographs. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. 4 Chapter 2 External component identification - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 13
, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Display 5 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 14
NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. For more information, refer to Using Sleep or Hibernation, refer to the HP Notebook User Guide. If the computer has stopped - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 15
Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. Displays the Windows Start menu. Execute frequently used system functions. Displays a shortcut menu for items beneath the pointer. Keys 7 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 16
Lights Item (1) (2) (3) (4) (5) Component Power light Webcam light Mute light Wireless light Caps lock light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. On: The webcam is in use. ● Amber: Computer - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 17
and off. Moves the pointer and selects or activates items on the screen. Functions like the left button on an external mouse. Functions like the right airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 18
battery is fully charged. ● Amber: A battery is charging. ● Blinking white: The battery charge level is 12% or less (recharge the battery 1.0 and USB 2.0 devices. Supports the following digital card formats: : All references to the hard disk drive in this guide refer to the solid-state (SSD) drive. ● - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 19
Right side Item (1) (2) Component USB 2.0 port Audio-out (headphone) jack/audio-in (microphone) jack Description Connects optional USB devices. Connects optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 20
Bottom Item (1) Component Vent Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 12 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 21
components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Service tag 13 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 22
Computer major components Item Component (1) Display assembly (2) Keyboard (includes keyboard cable): 14 Chapter 3 Illustrated parts catalog Spare part number - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 23
the hard drive bracket, connector cable, isolators, or screws.) 128-GB solid-state drive 672616-001 Speakers (includes cables) 672353-001 WLAN module: Intel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 3.0) 631956-005 Computer major components 15 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 24
802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo AdapterSPS- 657325-005 WLAN 802.11bgn+BT4 BC HMC 1x1 VAL RTC battery: 672349-001 System board 672351-001 672352-001 Fan-Heat sink (includes replacement thermal material) 672355-001 Fan-Heat sink 672354-001 USB/Audio board 672358-001 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 25
Mass storage devices Item (1) (2) Component Optical drive: Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive DVD±RW and CD-RW Super Multi Double-Layer Combo Drive Hard drive 128-GB solid-state drive Screws (not illustrated) Spare part number 659941-001 659940-001 672616-001 Mass storage - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 26
Miscellaneous parts Component AC adapter (non-smart): 65-W PFC RC V EM 3-wire AC adapter (non-smart) for use only in India 65-W PFC RC V 3-wire AC adapter (non-smart) for use in all countries and regions except India Power cord (3-pin, black, 1.83-m): For use in Australia For use in Italy For use - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 27
Super Multi Double-Layer Drive 6-cell, 59 WHr 5.4AH Li-ion battery RTC battery for use only with computer models without WWAN capability Display assembly for only with computer models equipped with an Intel 1.4 GHz processor (includes processor and replacement thermal material) System board for use - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 28
the United Kingdom and Singapore (includes keyboard cable) Keyboard in black finish for use in France (includes keyboard cable) Keyboard in black finish for use in Italy (includes keyboard cable) Keyboard in black finish for use in Spain (includes keyboard cable) Keyboard in black finish for use in - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 29
removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 30
throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. 22 Chapter 4 Removal and replacement procedures - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 31
V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V Preliminary replacement requirements 23 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 32
properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact inserting or removing connectors or test equipment. 24 Chapter 4 Removal and replacement procedures - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 33
resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V Preliminary replacement requirements 25 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 34
product's hardware components. The part number helps a service technician determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 35
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the base enclosure screws: Component replacement procedures 27 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 36
, do not use a pressure of more than 3.0 kgf-cm screw torque for the 3 Phillips PM 2.0x6.0 screws in the following locations: 28 Chapter 4 Removal and replacement procedures - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 37
in Denmark, Finland, Norway 673656-DH1 For use in Spain 673656-071 Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer , pressing upwards until the top cover starts to disengage from the computer. Component replacement procedures 29 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 38
of the keyboard, gently swing the keyboard forward slightly, and disconnect the keyboard's zero insertion force (ZIF) cable (1). 6. Disconnect the keyboard light cable (2) . 7. Remove the keyboard (3). Reverse this procedure to install the keyboard. 30 Chapter 4 Removal and replacement procedures - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 39
then unplugging the AC adapter from the computer. 4. Remove the base enclosure screws (see Base enclosure on page 27). 5. Remove the keyboard (see Keyboard on page 29). When replacing the top cover, be sure that the TouchPad button board and cable (see TouchPad button board on page 34) are removed - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 40
and right sides disengage from the base enclosure, and remove the top cover. Reverse this procedure to install the top cover. 32 Chapter 4 Removal and replacement procedures - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 41
enclosure on page 27). 5. Remove the keyboard (see Keyboard on page 29). 6. Remove the top cover (see Top cover on page 31). 7. Disconnect the battery cable (see Battery on page 35). Remove the Power button Power button board's cable is attached to the board. Component replacement procedures 33 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 42
the computer. 4. Remove the base enclosure screws (see Base enclosure on page 27). 5. Remove the keyboard (see Keyboard on page 29). 6. Remove the top cover (see Top cover on page 31). Remove the TouchPad install the TouchPad button board and cable. 34 Chapter 4 Removal and replacement procedures - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 43
Keyboard on page 29). 6. Remove the top cover (see Top cover on page 31). Remove the battery: 1. Turn the computer right-side up, with the front toward you. 2. Disconnect the battery cable. 3. Remove the 2 Phillips PM 2.0×3.0 screws that secure the battery to the computer (1). Component replacement - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 44
from the computer. 4. Remove the base enclosure screws (see Base enclosure on page 27). 5. Remove the keyboard (see Keyboard on page 29). 6. Remove the top cover (see Top cover on page 31). 7. Disconnect the battery cable (see Battery on page 35). 36 Chapter 4 Removal and replacement procedures - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 45
clips (4). 7. Remove the 5 screws (1) securing the display panel to the computer. There are 3 screws on the left hinge and 2 screws on the right hinge. NOTE: Support the display panel as you are removing the screws. Component replacement procedures 37 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 46
to install the display panel. WLAN module Description Spare part number Intel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802 you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 47
enclosure on page 27). 5. Remove the keyboard (see Keyboard on page 29). 6. Remove the top cover (see Top cover on page 31). 7. Disconnect the battery cable (see Battery on page 35). Remove the WLAN module: sleeves must be installed on the antenna connectors. Component replacement procedures 39 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 48
. 4. Remove the base enclosure screws (see Base enclosure on page 27). 5. Remove the keyboard (see Keyboard on page 29). 6. Remove the top cover (see Top cover on page 31). 7. Disconnect the battery cable (see Battery on page 35). Remove the USB/Audio board: 1. Disconnect the USB/Audio board cable - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 49
(see Base enclosure on page 27). 5. Remove the keyboard (see Keyboard on page 29). 6. Remove the top cover (see Top cover on page 31). 7. Disconnect the battery cable (see Battery on page 35). Remove the RTC battery: 1. Disconnect the RTC battery cable from the system board (1). 2. Remove the RTC - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 50
enclosure on page 27). 5. Remove the keyboard (see Keyboard on page 29). 6. Remove the top cover (see Top cover on page 31). 7. Disconnect the battery cable (see Battery on page 35). Remove the hard drive: to reassemble and install the hard drive. 42 Chapter 4 Removal and replacement procedures - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 51
enclosure on page 27). 5. Remove the keyboard (see Keyboard on page 29). 6. Remove the top cover (see Top cover on page 31). 7. Disconnect the battery cable (see Battery on page 35). Remove the memory module: memory module. 2. Slide the memory module forward (2). Component replacement procedures 43 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 52
(see Keyboard on page 29). 6. Remove the top cover (see Top cover on page 31). 7. Disconnect the battery cable (see Battery on page 35). Remove the speakers: 1. Turn the computer, with the front edge toward you. 2. Release the speaker cables from the clips (1). 44 Chapter 4 Removal and replacement - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 53
replacement thermal material. Description For use only with computer models equipped with an Intel 1.4 GHz processor, but not WWAN capability (includes replacement Remove the keyboard (see Keyboard on page 29), 6. Remove the top cover (see Top cover on page 31). Component replacement procedures 45 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 54
(see Power connector cable on page 48). 13. Remove the USB/Audio and cable (see USB/Audio). When replacing the system board, be sure that the from the defective system board and installed on the replacement system board: ● RTC battery (see RTC battery on page 41) ● Memory module (see Memory - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 55
angle. 3. Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Component replacement procedures 47 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 56
(see Keyboard on page 29). 6. Remove the top cover (see Top cover on page 31). 7. Remove the display panel (see Display panel on page 36). 8. Disconnect the battery cable (see Battery on page 35). 9. connector. 4. Remove the power connector cable (3). 48 Chapter 4 Removal and replacement procedures - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 57
Reverse this procedure to install the power connector cable and bracket. Component replacement procedures 49 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 58
on page 27). 5. Remove the keyboard (see Keyboard on page 29). 6. Remove the top cover (see Top cover on page 31). 7. Disconnect the battery cable (see Battery on page 35), Remove the fan: the 2 Phillips PM 2.0×3.0 screws securing the fan (3). 50 Chapter 4 Removal and replacement procedures - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 59
4. Remove the fan and heat sink (4). 5. Remove the double-sided tape securing the fan to the heat sink (1) and remove the fan (2). Reverse this procedure to install the fan and the heat sink. Component replacement procedures 51 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 60
Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled. To start at the bottom of the screen. 2. Press f10 to enter Setup Utility. Changing the language of Setup Utility 1. Start Setup Utility. 2. Use the - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 61
of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys return to the main Setup Utility screen, press esc, and then follow the on-screen instructions. 2. Press f10 to enter restarts. Displaying system information 1. Start Setup Utility. 2. Select the Main - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 62
enter Setup Utility. 3. Use the arrow keys to select Exit > Load Setup Defaults. 4. Follow the on-screen instructions. 5. To save your changes and exit, press f10, and then follow the on-screen instructions. - or - Use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Your - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 63
connect, or disconnect any device, cable, or cord. 1. Windows 7-Select Start > Help and Support > Maintain. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 64
following the on-screen instructions. NOTE: After a message on the screen reports a battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window. To start - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 65
cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W Temperature Operating 5°C to 35°C 41°F to 95 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 66
13.3-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio cm 25.34 cm 33.66 cm 262,144 200:1 (typical) 200 nits (typical) 6.50 in 11.60 in 13.30 in 0.197 mm × 0.197 mm 1366 × 768 RGB vertical stripe LED 80 × 25 2.0 W ±65° horizontal, ±50° - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 67
if ever needed. This chapter provides information on the following topics: ● Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature) ● Performing a system restore (from the partition, recovery discs, or a recovery flash drive) ● Backing up your information - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 68
system to its factory image. Ideally, you have already used HP Recovery Manager to HP Recovery partition, rather than by using recovery discs or a recovery flash drive. To check for the presence of a recovery partition, click Start be reinstalled manually. Creating restore media HP recommends that - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 69
create a set of recovery discs or a recovery flash drive: 1. Select Start > All Programs > Security and Protection > HP Recovery Manager > HP Recovery Media Creation. 2. Follow the on-screen instructions. Performing a system recovery HP Recovery Manager software allows you to repair or restore the - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 70
: If the computer does not automatically restart in the HP Recovery Manager, the computer boot order needs to be changed. 3. Press f9 at system bootup. 4. Select the external optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 71
screen shot: 1. Display the screen you want to save. 2. Copy the screen image: To copy only the active window, press alt+prt sc. To copy the entire screen backup: 1. Select Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 72
the restoration. Create a system restore point 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Click Create, and then follow the on-screen instructions. Restore to a previous date and time To revert - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 73
remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance and Service Guides available for HP PC products available on the product support pages at www.hp.com. 1. Follow steps - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 74
the optional Intel Anti-Theft Technology (AT) was activated, contact the provider to deactivate it. k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it. l. Remove all power and system batteries for - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 75
Stores firmware Programmed at A utility is code the factory. required for (keyboard, Code is writing data to mouse, & updated when this memory battery the system BIOS and is available management). is updated. on the HP website. Writing data to this ROM in an inappropriate manner can - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 76
required for PC programmed at writing data to configuration the factory. this memory data. Code is and is available updated when on the HP the system the render the PC F10 setup utility nonfunctional. or a custom utility. Yes Stores Management The Intel chipset Management Engine Code - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 77
available but through newer can be versions of the obtained from driver if the the silicon flash requires vendor. an upgrade. Yes issue. Yes Stores By enrolling in Only a digitally fingerprint HP ProtectTools signed templates. Security application can Manager. make the call - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 78
then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then utility is required to perform the write function. 4. In some PC systems, the Firmware Hub for System BIOS is a flash found in Intel-based system boards?" This relates to clearing the Real Time - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 79
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 80
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 81
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 82
laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 74 Chapter 10 Recycling - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 83
27 spare part numbers 27 base enclosure, spare part number 16, 19 battery removal 35 spare part numbers 16, 19, 35 Blu-ray ROM DVD±R/RW components 6 buttons power 6 TouchPad 9 TouchPad on/off 9 C cables, service considerations 21 caps lock light 8 chipset, product description 1 components bottom 12 - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 84
(audio-out) jack 11 heat sink spare part number 16, 19 HP Recovery Manager 61 I Intel Rapid Start Technology 6 J jacks audio-in (microphone) 11 audio-out (headphone) 11 network 10 RJ-45 (network) 10 K key components 7 keyboard product description 2 removal 29 spare part numbers 14, 20, 29 keys - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 85
21 plastic parts 21 service tag 13, 26 serviceability, product description 3 slots Digital Media 10 solid-state drive, spare part number 15, 17, 20 Speaker Kit, spare part number 19, 44 speakers removal 44 spare part number 15, 19, 44 specifications computer 57 display 58 supported discs 60 system - HP Folio 13-1020us | HP Folio 13 - Maintenance and Service Guide - Page 86
HP Folio 13
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.