HP EliteDesk 700 G1 Maintenance and Service Guide

HP EliteDesk 700 G1 Manual

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  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide HP EliteDesk 700 MT G1
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 2
    HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP Product notice This guide describes features that separately purchased hardware, drivers, and/or software to
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 3
    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 4
    iv Safety warning notice
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 5
    ...3 Serial number location ...4 2 Illustrated parts catalog ...5 Microtower (MT) chassis spare parts ...5 Computer major components ...5 Cables keyboard ...15 Cleaning the monitor ...16 Cleaning the mouse ...16 Service considerations ...16 Power supply fan ...16 Tools and software Requirements
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    SATA hard drive cables ...18 SATA data cable ...18 SMART ATA drives ...18 Cable management ...19 4 Removal and replacement procedures - Microtower (MT) chassis 20 Preparation for disassembly ...20 Access panel ...21 Front bezel ...22 Optical drive bezel blank ...23 Memory ...24 DIMMs ...24 DDR3-
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 7
    Recovering the Configuration Settings ...65 6 Troubleshooting without diagnostics ...66 Safety and comfort ...66 Before you call for technical support ...66 Helpful hints ...67 Solving general problems ...68 Solving power problems ...72 Solving hard drive problems ...73 Solving media card reader
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 8
    not responding 119 System Recovery using recovery media (select models only 119 Using HP Recovery Disc operating system discs (select models only 120 Appendix A Power Cord ...123 Appendix B Statement of Volatility ...124 Appendix C Specifications ...126 MT Specifications ...126 Index ...128 viii
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 9
    1 Product features Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. Standard configuration features 1
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    icon in the Windows taskbar. NOTE: The Power On Light is normally white when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to the Maintenance and Service Guide to interpret the code. 2 Chapter 1 Product features
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    Connector (blue) 6 Line-Out Connector for powered audio devices (green) NOTE: An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 12
    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. 4 Chapter 1 Product features
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    2 Illustrated parts catalog Microtower (MT) chassis spare parts Computer major components Microtower (MT) chassis spare parts 5
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    Item (1) * (2) (3) (4) (5) (6) Description Front bezel Slim optical drive bezel blank Access panel Power supply 280W, 92% efficient 280W, 90% efficient 280W, 85% efficient (for use only in China) 280W, standard System board (includes replacement thermal material) For use in models without Windows
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    cable, 14 inch, 1 straight end, 1 angled end Adapter, DisplayPort to HDMI Adapter, DisplayPort to HDMI 1.4 Adapter, DisplayPort to VGA Adapter, DisplayPort to DVI DisplayPort cable Microtower (MT) chassis spare parts 7
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    Misc parts 8 Chapter 2 Illustrated parts catalog
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    use with WLAN card Removable frame carrier (optical drive) Mouse PS2, optical USB, laser USB, optical Washable Wireless Keyboards PS/2 USB Wireless Washable Smart card Microtower (MT) chassis spare parts 9
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    Drives Description Hard drives/Solid-state drives 2-TB, 7200-rpm 1-TB, 7200-rpm, 3.5-inch 1-TB, hybrid SSD, 2.5-inch 500-GB, 7200-rpm 500-GB, hybrid SSD, 2.5-inch 500-GB, 5400-rpm, 2.5-inch, FIPS 500-GB, 2.5-inch, self-encrypting (SED) 500-GB, 7200-rpm, 3.5-inch 256-GB Solid-state Drive (SSD), self-
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 19
    Misc boards Item (1) (2) * * Description Intel PRO/1000 NIC WLAN modules WLAN 802.11 a/b/g/n + Bluetooth 4.0 module HP WLAN 802.11 a/b/g/n 2x2 module HP WLAN 802.11 a/g/n module (for use only in Indonesia) Microtower (MT) chassis spare parts 11
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 20
    and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an -packaged inside plastic tubes, trays, or Styrofoam. Relative Humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 10% 35,000 V 12,000 V 6,000 V 2,000
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    when fixtures must directly contact dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Electrostatic discharge information 13
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 22
    with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 23
    ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to clean the
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    the computer to prevent system board or component damage. Tools and software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ● Flat-bladed screwdriver (may sometimes be used
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 25
    reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed you are working on in this guide for instructions on the replacement procedures. WARNING! This
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 26
    37 in (100 cm) 400-700 mV 3.3 V, 5 V, 12 V N/A 6.0 Gb/s SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user
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    Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive
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    4 Removal and replacement procedures - Microtower (MT) chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate
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    Access panel To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (Preparation for disassembly on page 20) 2. Lift up on the access panel handle (1), slide the computer back approximately 12 mm (1/2 inch) (2), and then lift the access panel off the
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 30
    21) 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). 22 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis
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    Optical drive bezel blank On some models, there is a bezel blank covering the slim optical drive bay. Remove the bezel blank before installing an optical drive. To remove the bezel blank: 1. Remove the access panel (Access panel on page 21) 2. Remove the front bezel (Front bezel on page 22) 3. To
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 32
    . These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 32-GB of memory configured in a high inferior graphics performance. 24 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 33
    ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The
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    panel was removed. The computer should automatically recognize the additional memory the next time you turn on the computer. 26 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 35
    , or add an expansion card: 1. Prepare the computer for disassembly (Preparation for disassembly on page 20) 2. Remove the access panel (Access panel on page 21) 3. Release the slot cover retention latch that secures the slot covers by lifting the tab on the latch and rotating the latch to the open
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    from the inside of the chassis (2) to remove it. Be sure not to scrape the card against other components. 28 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis
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    system board then move the card toward the rear of the chassis (1) so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board (2). NOTE: When installing an expansion card, press firmly
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 38
    -state Drive (SSD) 180 GB Solid-state Drive (SSD) 128-GB Solid-state Drive (SSD), self-encrypting drive (SED) 30 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis
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    . ● Connect secondary hard drives and optical drives to one of the light blue SATA connectors on the system board (labeled SATA1 and SATA2). ● HP has provided four extra 6-32 silver mounting screws installed next to the hard drive bays (1). The mounting screws are required for hard drives installed
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    (Front bezel on page 22) 4. Disconnect the power cable and data cable from the back of the optical drive. 32 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis
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    drive bezel blank on page 23 for more information. 4. Follow the instructions for removing the optical drive if one was installed. Refer to Removing a slim optical drive on page 32. 5. Align the small pins on the release latch with the small holes on the side of the drive and press the latch firmly
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    (Access panel on page 21). 3. Disconnect the power cable and data cable from the back of the hard drive. 34 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis
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    4. Pull the green latch next to the drive outward (1) and slide the drive out of the bay (2). Installing a hard drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the access panel (Access panel on page 21). 3. You can install a 3.5-inch hard drive or a
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    bay requires silver and blue mounting screws. The upper hard drive bay requires all silver mounting screws. HP has supplied four extra silver mounting screws installed on the chassis next to the hard drives that drive bays. 36 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis
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    old drive and install them in the new drive. 5. Slide the drive into the drive bay, making sure to align the mounting screws with the guide slots, until the drive snaps into place. Drives 37
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 46
    primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems. If you are adding a second hard drive, connect the data cable to one of the light access panel was removed. 38 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis
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    or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. CAUTION: Before replacing the battery, it is on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the battery out of its
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    Type 2 a. To release the battery from its holder, squeeze the metal clamp that extends above one access panel. 6. Plug in the computer and turn on power to the computer. 7. Reset the date and time, your passwords, and any special system setups using Computer Setup. 8. Lock any security devices
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    Drive power cable 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the access panel (Access panel on page 21). 3. Disconnect the cable from the optical drive (1) and the hard drive (2) 4. Remove the cable from the clips on the base pan and on the side of
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 50
    chassis, and then push the tab on the right side of the assembly (2) to disengage it from the chassis. 42 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis
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    5. Remove the cables from the clips on the base pan. 6. Rotate the assembly into the chassis (1). Front I/O and power switch assembly 43
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    /LED (black) 8. Remove the assembly from the inside of the computer. To reinstall the assembly, reverse the removal procedure. 44 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 53
    Heat sink CAUTION: The bond between the heat sink and the processor may be very tight. If the computer will power on, before removing the heat sink, turn on the computer until it warms the heat sink. Warming the heat sink lessens the bond between the heat sink and the processor, thereby making
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    processor onto the system board, update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. 46 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis
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    Speaker 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the access panel (Access panel on page 21). 3. Remove the speaker cable from the clip on the base pan. 4. Disconnect the speaker wire from the system board connector labeled SPKR (1). 5. From the
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    install the fan assembly, reverse the removal procedure. Be sure to orient the air flow out of the unit. 48 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis
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    Power supply Description Power supply, 280W, 92% efficient Power supply, 280W, 90% efficient Power supply, 280W, 85% efficient (for use only in China) Power supply, 280W, standard 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the access panel (Access
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 58
    , and then lift the power supply out of the chassis (4). To install the power supply, reverse the removal procedure. 50 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis
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    System board Description System board for use in models without Windows 8.1 System board for use in models with Windows 8.1 Standard System board for use in models with Windows 8.1 Professional System board for use in NetClone models 1. Prepare the computer for disassembly (Preparation for
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 60
    , and then align the board with the chassis screw holes. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. 52 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis
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    System board callouts Sys Bd Label PWRCPU Color White Component 4-pin processor power PROCESSOR CPUFAN DIMM4 DIMM3 DIMM2 DIMM1 PB/LED PWRCMD SATAPWR0 Silver White White Black White Black Black White Black Processor Processor fan Memory module (channel A) Memory module (channel A) Memory module
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    Black Black Black Black Red PCI Express x1 PCI Express x16 Optional parallel port Optional second serial port Fan 54 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis
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    Change factory default settings. ● Set the system date and time. ● Set, view, change, error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any supported by drive). ● Enable or disable DriveLock security (when supported by drive).
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    Setup (F10) Utility is displayed. - or - ● Follow the Windows 8.1 instructions for rebooting the computer into the Computer Setup (F10) Utility. 3. A for all models CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes because the CMOS could become
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 65
    Computer Setup-File NOTE: Support for specific Computer Setup options may vary depending on the hardware System board ID and CT number ● BIOS revision and date ● Firmware version Displays copyright notice. Set Time and Date Allows you to set system time and date. Flash System ROM Allows you to
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    Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup-Storage Option Device Configuration Storage Options Description Lists all installed BIOS systems usually do not require additional driver support in IDE mode. Use this option
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    device and press Enter. The computer then boots from the selected non-default device for this one time. Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-3 Computer Setup-Security Option Setup Password Power-On
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    detected when the system is restarted. When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the current bootable disk systems control access to the MBR of the current bootable disk; the BIOS cannot prevent changes that may occur while the operating system is running
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    have this setting enabled. Secure Boot enabled also sets Legacy Support to disabled. ● Key Management-This option lets you boot keys. Default is Don't Clear. ◦ Key Ownership-HP Keys/Custom Keys. Selecting Custom Mode allows you to modify troubleshoot your computer. Computer Setup (F10) Utilities 61
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    of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled. NOTE: For Windows 8.1 systems with Fast Boot support, a normal shutdown goes to the S4 state. ◦ S0 (On) = Solid white LED. ◦ S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of
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    monitor during the Power On Self Test if the BIOS encounters some kind of problem while starting the PC. A POST error message will only display on POST. This text does not display on Windows 8.1 systems with Fast Boot support. Other text also will not display (for example, Ownership Tag). Default is
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    Debug (enable/disable). Forces all USB ports to use USB 2.0 for debugging utilities and other applications that do not support USB 3.0. Default is disabled. ● USB 3.0 BIOS Driver Support (enable/disable). Default is disabled. VGA Configuration Displayed only if there is an add-in video card in the
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    support. Default is enabled. ● Use Proxy (Enabled/Disabled). When enabled, displays Proxy Address field to configure the URL of the proxy server. Default is disabled. Update BIOS via Network Allows you to use F10 Setup to check for BIOS updates from hp.com and apply them using either a manual
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    of the drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful hints on page 67 in this guide. To assist you in resolving problems online, HP Instant Support Professional
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    serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was Problems on page 85 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver
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    check to be sure that it is supported on the system. ● If the problems You may be able to easily resolve the general problems described in this section. If a problem . - or - Follow the Windows 8.1 instructions for rebooting the computer into the Computer Setup Troubleshooting without diagnostics
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    used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not
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    Hard drive is full. Low on memory. Hard drive fragmented. Program previously accessed did not release reserved memory back to the system. Virus resident on the hard drive. Too many applications . 3. Upgrade the graphics solution. Restart the computer. 70 Chapter 6 Troubleshooting without diagnostics
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    the power button assembly. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. Solving general problems 71
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    cable is seated into the connector on the system board. 3. Check if a device is causing the problem by removing ALL attached devices (such as hard drives or optical drives and expansion cards). Power on the power supply. 5. Replace the system board. 72 Chapter 6 Troubleshooting without diagnostics
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    , check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power
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    , press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. 74 Chapter 6 Troubleshooting without diagnostics
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    Solving media card reader problems Media card will not work in a digital camera after formatting Solution The media card is not inserted properly, is inserted in the wrong slot, or is not supported. Ensure that the card is inserted properly with the gold contact on the correct side. The green
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    into the computer and you are turning the PC on for the first time. Wait a Computer Setup. Solving display problems If you encounter display problems, see the documentation that ). Reflash the system ROM with the latest BIOS image. Be sure that the monitor can Troubleshooting without diagnostics
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    . Solution Systems may have a monitor connection on both the motherboard or an add-in card. Try moving the monitor connection to a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen and the power LED flashes problems 77
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    cannot be set. Cause If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Monitor is not capable of displaying requested resolution. Graphics card to the documentation that came with the monitor for instructions. 78 Chapter 6 Troubleshooting without diagnostics
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    what the monitor supports. Solution Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the . 2. Select Change PC Settings, select General, and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced options, problems 79
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    Manually www.hp.com/support Graphics problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Processor resources are being used by other open applications. Solution Shut down all open processor-intensive applications. 80 Chapter 6 Troubleshooting
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    Speaker. The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device and of the computer. is not designed for headphone use. Solving audio problems 81
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    If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer will not print. Cause Printer is not turned on and online. The correct printer drivers for the application are not installed. Solution
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    . Printer memory may be overloaded. Solution Install the correct printer driver for the application. Reconnect all cables. Reset the printer by turning if it is empty. Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment
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    state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep date, do not hold down the power button for more than four seconds. Otherwise, the computer will shut the mouse and clean the internal components. 84 Chapter 6 Troubleshooting without diagnostics
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    mouse cleaning kit available from most computer stores. Solving Hardware Installation Problems You may need to reconfigure the computer when you add or hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. To open the Add Hardware Wizard, open
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    computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes Red five times, once every third-party memory with HP memory. 4. Replace the system board. 86 Chapter 6 Troubleshooting without diagnostics
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    are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table 6-2 Solving Network Problems Wake-on-LAN feature is not functioning. Cause S5 Maximum Power Saving feature is enabled. S5 Wake on LAN is disabled (some models). Wake-on-
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    Table 6-2 Solving Network Problems (continued) Wake-on-LAN feature is Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status. To using Device Manager. 88 Chapter 6 Troubleshooting without diagnostics
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    Table 6-2 Solving Network Problems (continued) Network status link light never flashes. NOTE: The Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not
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    network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new service provider. Solving memory problems If you encounter memory problems, some common causes and solutions are listed in the following table. 90 Chapter 6 Troubleshooting
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    before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system the application or add more memory to the computer. Solving memory problems 91
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    with HP memory. 4. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed Troubleshooting without diagnostics
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 101
    CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the applications, and then select Device Manager. 2. Restart the computer and let Windows detect the CD or DVD driver. Solving CD-ROM and DVD problems 93
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 102
    of media. Quality varies widely between manufacturers. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash defective. Try a different flash drive. 94 Chapter 6 Troubleshooting without diagnostics
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 103
    outlet. The correct device driver is not installed. 1. Install the correct driver for the device. problems If you encounter Internet access problems, consult your Internet Service the connection is good, the "PC" LED light on the front of . (A "cookie" is a small piece of information that a Web
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 104
    . ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 105
    Repair to fix problems that might prevent Windows from starting correctly. To access Automatic Repair: 1. Press the Windows logo + l to open the Settings charm. 2. Select Change PC Settings, select General, and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 106
    -Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 107
    the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installed properly. 3. If third-party memory has been added, test using HP-only memory. 4. Verify proper memory module type. RAM failure. 1. Ensure
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 108
    remove it to see if the problem remains. Check product documentation for memory support information. 301-Keyboard Error Keyboard failure. Image Corrupted Flash Screen image has errors. Reflash the system ROM with the latest BIOS image. 511-CPU, CPUA, or CPUB Fan not Detected CPU fan is not
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 109
    918-Front USB Not Connected Front USB harness has been detached or unseated from motherboard. Reconnect or replace front USB harness. 921-Device in PCI Express slot failed to initialize There is an incompatibility/problem with this Try rebooting the system. If the error reoccurs, device and the
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 110
    drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. One or more 1, and SATA 2. USB device used for USB key provisioning will not allow BIOS to update provision file properly. 1. Try a different USB key device for provisioning. 2.
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 111
    , then replace heat sink/fan assembly. Contact an authorized reseller or service provider. Power failure (power supply 1. is overloaded). 2. Open the the connector on the system board. Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 112
    stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes seven 7 the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Pre-video 1. Reflash the system ROM with the latest BIOS image. 2. Replace the system board. System
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 113
    see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. If the problem persists, replace the system board. 5. If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 114
    security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 115
    beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. 4. Locate the header and jumper. NOTE: The password jumper is green so that it
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 116
    optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. 108 Chapter 8 Password security and resetting CMOS
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 117
    messages after clearing CMOS and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility on page 55. Clearing and resetting the CMOS 109
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 118
    USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 110) b. The hard disk drive c. A core set of diagnostics in the BIOS (for memory and hard disk drive) that are accessible only if the USB
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 119
    1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click Download Drivers. 3. In the text box, enter the product name, and then click Go. - or - Click Find Now to let HP automatically detect your product. 4. Select your computer model, and then select your
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 120
    includes tools provided by HP and Windows to help you Support. From the Start screen, type help, and then select Help and Support recovery drive that can be used to troubleshoot a computer that is unable to start a recovery drive. Follow the on-screen instructions to continue. ● To create the Windows
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 121
    HP logo screen, press f9 to display a list of boot devices. Use the arrow keys to select your USB flash drive from the UEFI Boot Sources list. Press Enter to boot from that device. 4. Choose your keyboard layout. 5. Select Troubleshoot. 6. Select Refresh your PC. 7. Follow the on-screen instructions
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 122
    DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using Windows operating system
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 123
    manually HP Recovery Manager (select models only) ● To create recovery discs, your computer must have a DVD writer. Use DVD+R or DVD-R discs (purchased separately). The discs you use will depend on the type of optical drive you are using. NOTE: DVD+R DL, DVD-R DL, or DVD±RW disc are not supported
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 124
    recovery media using blank DVD(s), and then click Next. 4. Follow the on-screen instructions. Label each disc after you make it (for example, Recovery 1, Recovery 2), system as well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc Creator creates two kinds
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 125
    Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver , see Help and Support: Select Start > Help and Support. To create a backup the on-screen instructions to set up your backup. System Restore If you have a problem that might be
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 126
    have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. NOTE: Always use
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 127
    message appears on the screen. 5. At the HP Recovery Manager screen, follow the on-screen instructions to continue. 6. When Windows has loaded, If you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in Using HP Recovery Disc operating
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 128
    system DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using a Windows 7
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 129
    After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. Backing up, restoring, and recovering in Windows 7 121
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 130
    A Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 131
    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 132
    confirms that AMD-based business desktop HP EliteDesk 700 G1 Microtower systems contain DDR3 volatile memory (memory amount depends on the customer configuration). In addition, the motherboard in the condition originally shipped without subsequent modification or the addition or installation of any
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 133
    place the (blue/green) jumper back on header E49. Replace the computer hood and power cord. If Computrace is enabled on the computer, see the service provider for instruction to disable the feature. 125
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 134
    C Specifications MT Specifications Table C-1 Specifications Chassis Height Width Depth 14.0 in 6.7 in 14.1 in 355 mm 170 mm 358 mm Approximate Weight 14.0 lb 6.35 kg Temperature
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 135
    of CCC. Rated Input Current 3.6A Current Leakage (NFPA 99) With ground < 100 μA Without ground < 275 μA 1 This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 136
    cleaning 15 Computer Setup access problem 68 country power cord set requirements 123 Customer Support 66 D deleting a Power-On password 108 deleting a Setup password 108 DIMMs. See memory disassembly preparation MT 20 drive power cable MT removal and replacement 41 Driver Recovery DVD, creating 116
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 137
    67 hood sensor illustrated 9 HP PC Hardware Diagnostics (UEFI) downloading 110 HP Recovery Disc Creator, using 116 I installing expansion card 27 hard drive 35 MT drive cables 30 MT memory 24 optical drive 33 Internet access problems 95 K keyboard cleaning 15 keyboard problems 83 L LEDs blinking PS
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 138
    problems 96 servicing computer 16 solenoid lock illustrated 9 solid-state drives sizes 10, 30 speaker MT removal and replacement 47 speaker, MT 112 restoring the hard drive 112 Windows 8.1 backup and restore 112 Driver Recovery media 114 f11 recovery 112 hard drive recovery 112 operating system
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Maintenance and Service Guide
HP EliteDesk 700 MT G1