HP EliteDesk 700 G1 Maintenance and Service Guide

HP EliteDesk 700 G1 Manual

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  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide HP EliteDesk 700 G1 Small Form Factor
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 2
    HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP Number: 789433-001 Product notice This guide describes features that are common to most models. Some
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 3
    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 4
    iv About This Book
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 5
    upgrading device drivers 6 Customizing the monitor display 6 Activating and customizing the software in Windows 8 6 Activating the Windows Operating System 6 Downloading Windows 8 updates 7 Customizing the monitor display 7 3 Illustrated parts catalog ...8 Small Form Factor (SFF) chassis spare
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    keyboard 17 Cleaning the monitor 18 Cleaning the mouse 18 Service considerations ...18 Power supply fan ...18 Tools and software ATA drives ...21 Cable management ...21 5 Removal and replacement procedures: Small Form Factor 22 Preparation for disassembly ...22 Access panel ...23 Front bezel ...
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    85 7 Troubleshooting without diagnostics 86 Safety and comfort ...86 Before you call for technical support 86 Helpful hints ...87 Solving general problems ...89 Solving power problems ...93 Solving hard drive problems ...95 Solving media card reader problems 98 Solving display problems ...100
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    143 Resetting the password jumper 143 Clearing and resetting the CMOS 145 10 HP PC Hardware Diagnostics 147 Why run HP PC Hardware Diagnostics 147 How to access and run HP PC Hardware Diagnostics 147 Downloading HP PC Hardware Diagnostics to a USB device 148 11 System backup and recovery 149
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    System Recovery when Windows is not responding 160 System Recovery using recovery media (select models only 160 Using HP Recovery Disc operating system discs (select models only 161 Appendix A Battery replacement 163 Appendix B Statement of Volatility 166 Appendix C Power cord set requirements
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    x
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    1 Product features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). NOTE: The computer can be used in a tower orientation or a desktop orientation. 1
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    icon in the Windows taskbar. NOTE: The Power On Light is normally white when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code.Refer to Interpreting POST diagnostic front panel LEDs and audible codes on page 136 to interpret
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    Line-Out Connector for powered audio devices (green) 6 Power Cord Connector NOTE: An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector
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    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. 4 Chapter 1 Product features
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    to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers. CAUTION
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    drivers. Obtain the latest support software, including support software for the operating system, from http://www.hp.com/support. Select your country and language, select Download drivers Carefully read and follow the instructions on the screen to complete the activation. 6 Chapter 2 Activating
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    support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP release updates to the operating system. To help keep the computer running optimally, HP the charms. 2. Click Settings > Change PC Settings. 3. Click Personalize to change the
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    3 Illustrated parts catalog This chapter provides spare part information for all chassis. Small Form Factor (SFF) chassis spare parts Computer major components Item (1) (2) (3) Description Front bezel Access panel Power supply 8 Chapter 3 Illustrated parts catalog
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    drive SATA cable, 14 inch, 1 straight end, 1 angled end Optical drive SATA cable, 19.5 inch, 2 straight ends SATA cable, 25.2 inch, 1 straight end, 1 angled end Small Form Factor (SFF) chassis spare parts 9
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    Description Fan sink (includes replacement thermal material) Fan duct Speaker Hood sensor Optical drive bezel blank Solenoid lock Printer port, PCI card HP Ultraslim Keyed Cable Lock Rubber foot kit (includes four rubber feet) Chassis stand Serial port, PCI card Hard drive conversion bracket USB
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    GT630 PCIe x16 graphics card, 2 GB Intel PRO/1000 single port GbE NIC, includes bracket HP WLAN 802.11 a/b/g/n 2x2 PCIe module Mass storage devices Description Hard drive 2 TB, 7200 rpm 1 TB hard drive, hybrid SSD, 2.5-inch hard drive 1 TB, 10000 rpm Small Form Factor (SFF) chassis spare parts 11
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    Description 1 TB, 7200 rpm 750 GB, 7200 rpm, hybrid SSD, 2.5-inch hard drive 500 GB, 10000 rpm 500 GB, 7200 rpm, self-encrypting (SED) 500 GB hard drive, hybrid SSD, 2.5-inch hard drive 256-GB Solid-state Drive (SSD), self-encrypting (SED) 128-GB Solid-state Drive (SSD) 32 GB mSATA drive 32 GB mSATA
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    information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord
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    V 4,000 V 5,000 V 20,000 V 11,000 V 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V NOTE: 700 volts can degrade a product. Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
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    dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment Materials and equipment that are recommended
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    with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags
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    ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to clean the
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    ball with a clean, dry cloth before reassembly. ● To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 17. Service considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer. Power supply
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    and software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver ● Torx T-15 screwdriver with small diameter shank (for is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the
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    the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer use the public collection system or return them to HP, their authorized partners, or their agents. SATA .37 in (100 cm) 400-700 mV 3.3 V, 5 V, 12 V N/A 3.0 Gb/s
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    designed to transmit data for only a single drive. SMART ATA drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard
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    5 Removal and replacement procedures: Small Form Factor Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly
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    Access panel 1. Prepare the computer for disassembly (Preparation for disassembly on page 22). 2. Lift up on the access panel handle (1) then lift the access panel off the computer (2). To install the access panel, reverse the removal procedure. Access panel 23
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    of the bezel (1), then rotate the bezel off the chassis (2). To install the front bezel, reverse the removal procedure. 24 Chapter 5 Removal and replacement procedures: Small Form Factor
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    Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly (Preparation for disassembly on page 22). 2. If the computer is on a stand, remove the computer
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    6. Install the security screw through the middle front bezel release tab to secure the front bezel in place. 26 Chapter 5 Removal and replacement procedures: Small Form Factor
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    bezel. NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Bezel blanks 27
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    These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 32-GB of memory configured in a DIMM4 operate in memory channel A. 28 Chapter 5 Removal and replacement procedures: Small Form Factor
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    The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. NOTE: Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance. ● The system will operate in single channel
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    any additional modules. The computer should automatically recognize the additional memory the next time you turn on the computer. 30 Chapter 5 Removal and replacement procedures: Small Form Factor
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    x16 graphics card, 1 GB AMD Radeon HD8450 PCIe x16 graphics card, 1 GB HP WLAN 802.11 a/b/g/n 2x2 PCIe module Intel PRO/1000 single port GbE NIC, expansion slot that is downshifted to a x4 slot. NOTE: The PCI Express slots support only low profile cards. You can install a PCI Express x1, x4, x8,
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    5. Release the slot cover retention latch that secures the slot covers by lifting the green tab on the latch and rotating the latch to the back of the chassis. Pull the slot cover straight up then away from the inside of the chassis. 32 Chapter 5 Removal and replacement procedures: Small Form Factor
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    the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components. 7. Store the removed card in anti-static packaging. Expansion
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    the expansion card slot. 10. Rotate the slot cover retention latch back in place to secure the expansion card. 34 Chapter 5 Removal and replacement procedures: Small Form Factor
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    11. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 12. Reconfigure the computer, if necessary. System board connections Refer to the following illustration and table to identify the system board connectors for your model. No. System
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    (SSD), self-encrypting (SED) 128 GB Solid State Drive (SSD) 32 GB mSATA drive, 2.5-inch 32 GB mSATA drive 36 Chapter 5 Removal and replacement procedures: Small Form Factor
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    screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided four extra 6-32 standard guide screws installed on the top of the drive bay. The 6-32 standard guide screws are required for a media card reader or a secondary hard drive installed in the 3.5-inch
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    shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup. 38 Chapter 5 Removal and replacement procedures: Small Form Factor
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    , if you are removing a media card reader, disconnect the USB cable from the system board as indicated in the following illustration. 6. Press inward on the release lever at the rear of the drive (1) and slide the drive out of the rear of the drive bay (2). Drives 39
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    32 guide screws from the old drive to the new one. 5. Rotate the drive cage to its upright position. 6. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. 40 Chapter 5 Removal and replacement procedures: Small Form Factor
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    7. If installing a USB 3.0 media card reader, connect the USB cable from the media card reader to the USB 3.0 connector on the system board labeled MEDIA3.0. NOTE: Refer to System board connections on page 35 for an illustration of the system board drive connectors. 8. Rotate the drive cage back
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    Disconnect the power cable (1) and data cable (2) from the rear of the optical drive, push the green release latch on the right rear side of the drive toward the center of the drive (3), then slide the drive avoid damaging the cable. 42 Chapter 5 Removal and replacement procedures: Small Form Factor
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    blank. See Bezel blanks on page 27 for more information. 5. Before the new optical drive can be used, the release latch must be attached. a. Peel the backing off the adhesive on the release latch. b. Without allowing the release latch to touch the optical drive, carefully align the holes on the
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    . NOTE: An optional bezel trim piece that surrounds the front of the optical drive is available from HP. Install the bezel trim piece in the front bezel before installing the front bezel. Removing and replacing of the hard drive. 44 Chapter 5 Removal and replacement procedures: Small Form Factor
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    rear of the hard drive outward (1). While pulling the release lever out, slide the drive back until it stops, then lift the drive up and out of the bay (2). 6. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new
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    and turn on the computer. 12. Lock any security devices that were disengaged when the access panel was removed. 46 Chapter 5 Removal and replacement procedures: Small Form Factor
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    the drive cage to its upright position. 4. Disconnect the power cable and data cable from the back of the hard drive. 5. Pull outward on the release lever at the rear of the drive (1) then slide the drive back until it stops and pull it down and out of the drive bay
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    isolation mounting guide screws (two on each side of the drive). NOTE: M3 metric isolation mounting guide screws can be purchased from HP. When replacing a drive, transfer the four M3 isolation mounting guide screws from cage down. 48 Chapter 5 Removal and replacement procedures: Small Form Factor
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    a power supply purchased as an accessory from HP should be used with the computer. The power supply is located at the rear of the chassis. It is held in place by three Torx screws outside of the chassis and a release lever inside of the chassis. WARNING! Voltage is always present on the
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    5. Release the power supply cables from the cable retaining clip under the drive cage. 50 Chapter 5 Removal and replacement procedures: Small Form Factor
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    computer, remove the three Torx screws that secure the power supply to the rear of the chassis. 7. From the inside of the chassis, press the release button at the front of the power supply (1). 8. Slide the power supply forward (2), and then lift it out of the chassis (3). To install the power
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    to disengage the clips on the duct from the chassis. To install the fan duct, reverse the removal procedure. 52 Chapter 5 Removal and replacement procedures: Small Form Factor
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    of the following circumstances: ● Power outage ● Startup failure ● PC component (for example, processor or power supply) failure ● Forgotten available from HP. Be prepared; order this key before you need it. To obtain a FailSafe Key: ● Contact an authorized HP reseller or service provider. Order
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    . Then install the security screw on the outside of the computer. Plug the connector into the system board connector. 54 Chapter 5 Removal and replacement procedures: Small Form Factor
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    Smart Cover Lock (solenoid lock) 55
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    slot by pushing it into the computer to remove it (2). To install the hood sensor, reverse the removal procedure. 56 Chapter 5 Removal and replacement procedures: Small Form Factor
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    Cable routing Use the following image to determine proper cable routing in the Small Form Factor computer. Cable routing 57
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    from the system board as follows: ● Yellow connector labeled FRONT_USB ● Black connector labeled MEDIA 3.0 ● Blue connector labeled FRONT AUD 58 Chapter 5 Removal and replacement procedures: Small Form Factor
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    6. Remove the cables from the cable clip under the drive cage. 7. Remove the Torx T15 screw (1) that secures the assembly to the front of the chassis. 8. Press the tab on the right side of the assembly (2) to disengage it from the chassis. 9. Push the assembly into the chassis (3), and remove it
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    down on the tab on the top of the power switch (1) to disengage the power switch from the chassis. 60 Chapter 5 Removal and replacement procedures: Small Form Factor
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    8. Pull the power switch out the front of the chassis (2), while routing the cable through the hole in the chassis. To install the power switch assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly. Proper cable
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    the speaker from the inside of the chassis to remove it. To install the speaker, reverse the removal procedures. 62 Chapter 5 Removal and replacement procedures: Small Form Factor
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    Fan sink The fan sink is secured atop the processor with four captive Torx screws. The fan sink includes a heat sink and a fan. 1. Prepare the computer for disassembly (Preparation for disassembly on page 22). 2. Remove the access panel (Access panel on page 23). 3. Remove the fan duct (Fan duct on
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    23). 3. Remove the fan duct (Fan duct on page 52). 4. Remove the fan sink (Fan sink on page 63). 64 Chapter 5 Removal and replacement procedures: Small Form Factor
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    connections. NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Processor 65
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    power cables from the system board. 7. Remove the eight Torx screws (1) that secure the system board to the chassis. 66 Chapter 5 Removal and replacement procedures: Small Form Factor
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    (3). To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS. CAUTION: When reconnecting the cables it is important that they be positioned correctly. System board 67
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    Connector Memory socket - Channel B Front power switch connector Power connector SATA drive power connector Color Black Black White White 68 Chapter 5 Removal and replacement procedures: Small Form Factor
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    IN/OUT USB VGA/COMA DISPLAYPORT RJ45/USB PS2 PAR COMB PWRCPU XU1 CPUFAN CLINK DIMM4 DIMM3 DIMM2 Headphone/ microphone jacks Black USB 3.0 and USB 2.0 ports Black Display connector/ Black serial port DisplayPort connector Silver Network jack/USB 2.0 ports Mouse/keyboard connectors Silver
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    Changing from desktop to tower configuration The Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be purchased from HP. 1. Prepare the computer for disassembly (Preparation for disassembly on page 22). 2. Orient the computer so that its right side
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    the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through
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    on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) for all models CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes because the CMOS could become
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    Computer Setup-File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration copyright notice. Set Time and Date Allows you to set system time and date. Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media
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    Computer Setup-Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-2 Computer Setup-Storage Option Device Configuration Description Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information
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    and degrade or corrupt established volumes. IDE - This is the most backwards-compatible setting of the three options. Operating systems usually do not require additional driver support in IDE mode. RAID - Allows DOS and boot access to RAID volumes. Use this mode with the RAID device
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    Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-3 Computer Setup-Security Option Setup Password Description Allows you to set and
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    Table 6-3 Computer Setup-Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: ● Embedded security device ● System audio ● USB controller (varies by model) ● Network controller NOTE: You must disable AMT before trying to hide
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    detected when the system is restarted. When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the current bootable disk systems control access to the MBR of the current bootable disk; the BIOS cannot prevent changes that may occur while the operating system is running
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    and then back on. Default is disabled. Trusted Execution Technology (enable/disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer off and then back on. Default is disabled. To enable this feature
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    systems which have this setting enabled. Secure Boot enabled also sets Legacy Support to disabled. ● Key Management-This option lets you manage the custom loaded custom boot keys. Default is Don't Clear. ◦ Key Ownership-HP Keys/Custom Keys. Selecting Custom Mode allows you to modify the contents
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    Setup-Security (continued) Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys. ● Fast Boot-Enable lets you boot to a device or troubleshoot your computer. Computer Setup-Power NOTE: Support for specific Computer Setup options may vary depending
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    Table 6-4 Computer Setup-Power (continued) Hardware Power Management SATA Power Management - Enables or disables SATA bus and/or device power management. Default is enabled. S5 Maximum Power Savings - Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of
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    monitor during the Power On Self Test if the BIOS encounters some kind of problem while starting the PC. A POST error message will only display on POST. This text does not display on Windows 8 systems with Fast Boot support. Other text also will not display (for example, Ownership Tag). Default is
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    512 MB for graphics and the other 1.5 GB for use by the BIOS and operating system. Default is Auto which sets memory allocation to 512 MB SATA RAID Option ROM Download (enable/disable). The BIOS contains an embedded SATA RAID option ROM for RAID support. This can be temporarily disabled to save DCH
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    ME. ● Watchdog Timer (enable/disable). Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management
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    , refer to the Safety & Regulatory Information guide. Before you call for technical support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive
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    of the drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful hints on page 87 in this guide. To assist you in resolving problems online, HP Instant Support Professional
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    Solving Hardware Installation Problems on page 111 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model prevent system board or component damage. 88 Chapter 7 Troubleshooting without diagnostics
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    time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement
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    , power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. space on the hard drive. Add more memory. 90 Chapter 7 Troubleshooting without diagnostics
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    Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard 3. Upgrade the graphics solution. Cause unknown. Restart the computer. Solving general problems 91
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    the power button assembly. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. 92 Chapter 7 Troubleshooting without diagnostics
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    Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector is plugged onto the system board header. 3. If fan a plugged in and not spinning, replace it. Solving power problems 93
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    cable is seated into the connector on the system board. 3. Check if a device is causing the problem by removing ALL attached devices (such as hard drives or optical drives and expansion cards). Power on the power supply. 5. Replace the system board. 94 Chapter 7 Troubleshooting without diagnostics
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    check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > PowerOn
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 106
    port in Security > Device Security. Boot order is not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. 96 Chapter 7 Troubleshooting without diagnostics
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 107
    the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. Solving hard drive problems 97
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 108
    Solving media card reader problems Media card will not work in a digital camera after formatting Solution The media card is not inserted properly, is inserted in the wrong slot, or is not supported. Ensure that the card is inserted properly with the gold contact on the correct side. The green
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 109
    time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time. Wait a few seconds so that the operating system can recognize the reader . 3. Change the boot sequence in F10 Computer Setup. Solving media card reader problems 99
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 110
    problems, password (if set). Reflash the system ROM with the latest BIOS image. Be sure that the monitor can accept the same unsaved data. Systems may have a monitor connection on both the motherboard or an add-in card. Try moving the monitor connection to Troubleshooting without diagnostics
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 111
    system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen and the power LED flashes Red six times, once every features enabled. Disable monitor energy saver feature. Solving display problems 101
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    upgraded, the correct graphics drivers may not be loaded. Install the video drivers included in the upgrade monitor. Refer to the documentation that came with the monitor for instructions. Image is not centered. Cause Position may need adjustment. Solution 7 Troubleshooting without diagnostics
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 113
    than what the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart charm. 2. Select Change PC Settings, select General, and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced options, problems 103
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 114
    's on-screen display menu. graphics card. 2. Manually synchronize the Clock and Clock Phase on- screen display appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/ support Graphics card is not seated properly or is bad (some 7 Troubleshooting without diagnostics
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 115
    If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Setup. Enable the internal speaker in Computer Setup. Select Advanced > Device Options > Internal Speaker. Solving audio problems 105
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    a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so driver or application In the audio driver or application software, reconfigure the software. jack or set the jack to its default value. 106 Chapter 7 Troubleshooting
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 117
    cards support problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online. The correct printer drivers
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 118
    . Printer prints garbled information. Cause The correct printer driver for the application is not installed. The cables may connected properly. Printer memory may be overloaded. Solution Install the correct printer driver for the application. Reconnect all cables. Reset the printer by turning it
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    If you encounter keyboard or mouse problems, see the documentation that came with the equipment and . Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep date, do not hold down the power button for more than four seconds. Otherwise, the computer will
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    roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores. 110 Chapter 7 Troubleshooting without diagnostics
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    the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. To open the Add Hardware Wizard, open system components to cool before touching. Table 7-1 Solving Hardware Installation Problems A new device is not recognized as part of the system.
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    LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes Red five must be installed before DIMM4 3. Replace third-party memory with HP memory. 4. Replace the system board. Power LED flashes Red Troubleshooting without diagnostics
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 123
    are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table 7-2 Solving Network Problems Wake-on-LAN feature is not functioning. Cause S5 Maximum Power Saving feature is enabled. Solution Disable the S5 Maximum Power Saving option in
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 124
    Table 7-2 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution S5 Wake on LAN is disabled (some Click the Configure button. 5. Click the Power Management tab, then enable the appropriate Wake-on LAN option. 114 Chapter 7 Troubleshooting without diagnostics
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 125
    driver driver. Check the network controller documentation for the correct driver or obtain the latest driver within Windows, such as Device Manager for driver load and the Network Connections applet within Manager. Network driver is not properly loaded. Reinstall network drivers. System cannot
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    Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end Ensure that the cable service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 127
    drivers for your NIC. System setup utility reports unprogrammed EEPROM. Cause Solution Unprogrammed EEPROM. Contact an authorized service provider. Solving memory problems If you encounter memory problems . For those systems that support ECC memory, HP does not support mixing ECC and non-ECC
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 128
    . Solution Delete any TSRs that you do not need. Check the memory requirements for the application or add more memory to the computer. 118 Chapter 7 Troubleshooting without diagnostics
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 129
    third-party memory with HP memory. 4. Replace the system board. Solving processor problems If you encounter processor problems, common causes and by a two second pause. Cause Solution The current processor does not support a feature previously enabled on this system. 1. Install a TXT
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 130
    problems If you encounter CD-ROM or DVD problems in the Solving Hardware Installation Problems on page 111 section. cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is or DVD devices are not detected or driver is not loaded. Cause Solution Drive is
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 131
    , type c, select Control Panel from the list of applications, and then select Device Manager. 2. Restart the computer and let Windows detect the CD or DVD driver. Solving CD-ROM and DVD problems 121
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 132
    brand of media. Quality varies widely between manufacturers. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB defective. Try a different flash drive. 122 Chapter 7 Troubleshooting without diagnostics
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 133
    end is connected to a live outlet. The correct device driver is not installed. 1. Install the correct driver for the device. 2. You might need to reboot the Security. Solving Internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 134
    computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of the cable/DSL modem will be on correct IP address. Cookies are corrupted. (A "cookie" is a small piece of information that a Web server can store temporarily with the Web Troubleshooting without diagnostics
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 135
    . ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 136
    to fix problems that might prevent Windows from starting correctly. To access Automatic Repair: 1. Press the Windows logo + l to open the Settings charm. 2. Select Change PC Settings, select General, and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 137
    -Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10,
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 138
    Computer Setup and check the configuration in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 139
    supported on this Platform Description Recommended action Invalid time or date date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions been added, test using HP-only memory. 4.
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 140
    on page 140.) 3. Verify monitor is attached and turned on. 4. Replace the graphics card (if possible). Reflash the system ROM with the latest BIOS image. 1. Reseat CPU fan. 2. Reseat fan cable. 3. Replace CPU fan. 1. Reseat chassis, rear chassis, or front chassis fan. 2. Reseat fan cable. 3. Replace
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 141
    918-Front USB Not Connected Front USB harness has been detached or unseated from motherboard. Reconnect or replace front USB harness. 921-Device in PCI Express slot failed to initialize There is an incompatibility/problem with this device and the system or PCI Express Link could not be retrained
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 142
    Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 1796-SATA Exit. 1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 132 Chapter
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 143
    persists, replace the system board. 2202-PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 144
    DIMM1 socket and that it is properly seated. 1. Try a different USB key device for provisioning. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 1. Reboot the computer. 2. If the error persists, update to
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 145
    Error occurred during MEBx execution which 1. Reboot the computer. fails into "ME" grouping. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 2232-AMT error during MEBx execution Error occurred during
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 146
    Control panel message Network Server Mode Active and No Keyboard Attached Parity Check 2 Description Keyboard failure while Network Server Mode enabled. Parity RAM failure. Recommended action 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 147
    fan assembly. 4. Contact an authorized reseller or service provider. Processor not installed (not 1. Check system board. 2. Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, Replace third-party memory with HP memory. 4. Replace the system board. Interpreting
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 148
    a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes seven 7 times, once every second, ROM based on bad checksum. 1. Reflash the system ROM with the latest BIOS image. 2. Replace the system board. System powers on but is unable
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 149
    The current processor does 1. Install a TXT capable processor. not support a feature previously enabled on this 2. Disable TXT in the Computer on. If it is turned on, then replace the power button harness. If the problem persists, replace the system board. 5. If the 5V_aux light on the system board
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 150
    security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 151
    instructions. - or - To establish a Power-On password, select Security > Power-On Password and follow the instructions the Regulatory, Safety and Environmental Notices guide for more information. 3. Remove the Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 5.
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 152
    6. Replace the jumper. 7. Replace the rear cover. 8. Reconnect the external equipment. 9. Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. 10. Establish the new passwords in Computer Setup. See Computer
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 153
    Deleting a Setup or Power-On password To delete the power-on or setup password, complete the following steps: 1. Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. 2. To delete the Setup password, as soon as the computer turns
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 154
    touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. 4. Locate board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the jumper from pins 1
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 155
    will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password. The password will default to "admin" a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the computer cover or access
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 156
    the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM). 5. Replace the computer cover or access panel. 6. Reconnect to reset any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 157
    call agent, who will either schedule support or provide replacement parts. How to access and run HP PC Hardware Diagnostics You can run the diagnostics instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 148). b. The hard disk drive. c. A core set of diagnostics in the BIOS
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 158
    There are two options to download HP PC Hardward Diagnostics to USB device. Option 1: HP PC Diagnostics homepage-Provides access to the latest UEFI version. 1. Go to http://www.hp.com. 2. Click the UEFI Dowload link, and then select Run. Option 2: Support and Drivers pages-Provides downloads for
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 159
    Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need For more details about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 160
    bootable recovery drive that can be used to troubleshoot a Windows 8 computer that is unable recovery drive. Follow the on-screen instructions to continue. 2. As you add ). You can also manually create a system restore and Support. From the Start screen, type h, and then select Help and Support.
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 161
    maintenance events. Even if you did not manually create a restore point, you can choose recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software Help and Support for instructions on reinstalling traditional applications. From the Start screen,
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 162
    4. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions. If Windows is not responding, use these steps to start Refresh: 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: From the
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 163
    HP logo screen, press f9 to display a list of boot devices. Use the arrow keys to select your USB flash drive from the UEFI Boot Sources list. Press Enter to boot from that device. 4. Choose your keyboard layout. 5. Select Troubleshoot. 6. Select Refresh your PC. 7. Follow the on-screen instructions
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 164
    support website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp the operating system, as well as drivers, software, and utilities. To 2. Restart the computer, and then follow the instructions provided with the Windows 8 operating system media
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 165
    , see Help and Support. To access Help and Support, select Start > Help and Support. Recovery after a system , or system diagnostics). You can also manually create a system restore point at any Backing up your information on page 158. NOTE: HP recommends that you print the recovery procedures and save
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 166
    HP Recovery Manager (select models only) ● To create recovery discs, your computer must have a DVD writer. Use DVD+R or DVD-R discs (purchased separately). The discs you use will depend on the type of optical drive you are using. NOTE: DVD+R DL, DVD-R DL, or DVD±RW disc are not supported instructions
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 167
    drive, deleting any files on it. 6. Follow the on-screen instructions. When the process is complete, label the USB flash drive and store it in operating system as well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc Creator creates two kinds
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 168
    Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver Help and Support. To access Help and Support, select Start > Help and Support. To on-screen instructions to set up your backup. System Restore If you have a problem that might be
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 169
    the operating system, programs, and drivers. However, you must reinstall any support. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp. you have not already created this media, follow the instructions in Creating recovery media on page 155. If the
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 170
    the screen. 5. At the HP Recovery Manager screen, follow the on-screen instructions to continue. 6. When Windows HP Recovery Manager (select models only) on page 156. If you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in Using HP
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 171
    the computer and repair the operating system. To order a Windows 7 operating system DVD and Driver Recovery DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the DVDs by
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 172
    Install now. 7. Follow the on-screen instructions. After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. 162
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 173
    than 60°C (140ºF). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the battery is
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 174
    the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the battery out of its automatically secures the battery in the proper position. Type 2 a. To release the battery from its holder, squeeze the metal clamp that extends above
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 175
    steps to complete this procedure. 8. Replace the access panel. 9. Plug in the computer and turn on power to the computer. 10. Reset the date and time, your passwords, and any special system setups using Computer Setup. 11. Lock any security devices that were disengaged when the access panel was
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 176
    that the Intel-based business desktop HP EliteDesk 700 G1 Small Form Factor systems contain DDR3 volatile memory (memory amount depends on the customer configuration). In addition, the motherboard in the condition originally shipped without subsequent modification or the addition or installation
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 177
    Changes and Exit. 15. Re-enter F10 Setup. 16. If the Ownership Tag or Asset Tag is set, manually clear it under Security > System IDs. 17. Select File > Save Changes and Exit. 18. To clear the Module is enabled on the computer, see the service provider for instruction to disable the feature. 167
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 178
    C Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 179
    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 180
    the desktop position) Height 3.95 in 10.0 cm Width Depth 13.3 in 14.9 in 33.8 cm 37.9 cm Approximate Weight 16.7 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 181
    Rated Input Current 4A 1 This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 182
    13 keyboard cleaning 18 keyboard keys 18 CD-ROM or DVD problems 120 chasis types, illustrated 13 cleaning computer 17 mouse 18 safety Support 86 D deleted files restoring for Windows 8 computer models 151 DIMMs. See memory disassembly preparation SFF 22 drive power cable illustrated 9 Driver
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 183
    and Support Windows 7 155 helpful hints 87 hood sensor illustrated 10 HP Recovery Disc Creator, using 157 I installing battery 163 SFF 2.5-inch hard drive 47 SFF 3.5-inch hard drive 44 SFF expansion card 31 SFF media card reader 40 SFF memory 28 SFF slim optical drive 43 Internet access problems 123
  • HP EliteDesk 700 G1 | Maintenance and Service Guide - Page 184
    SFF removal and replacement 53 software problems 125 servicing computer 19 solenoid lock SFF removal and replacement 53, 56 speaker illustrated 10 SFF removal and replacement 62 specifications computer 170 SFF 159 Help and Support 155 steps for backup and restore 149 Driver Recovery media 154 f11
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Maintenance and Service Guide
HP EliteDesk 700 G1 Small Form Factor