HP ENVY 13-y000 User Guide

HP ENVY 13-y000 Manual

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  • HP ENVY 13-y000 | User Guide - Page 1
    User Guide
  • HP ENVY 13-y000 | User Guide - Page 2
    HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should guides or manuals for your product, go to http://www.hp.com/support, and select your country. Select Find your product, and then follow the on-screen instructions
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/ N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the
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    vi Processor configuration setting (select products only)
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    Table of contents 1 Starting right ...1 Visit the HP Apps Store ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...7 Display ...8 Top ...10 TouchPad ...10 Lights ...11 Keys ...12 Using the
  • HP ENVY 13-y000 | User Guide - Page 8
    ...28 Initiating and exiting Sleep and Hibernation ...28 Manually initiating and exiting Sleep ...29 Manually initiating and exiting Hibernation (select products only 29 Setting 32 Running on AC power ...32 Troubleshooting power problems ...33 Shutting down (turning off) the computer ...33 viii
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    7 Maintaining your computer ...35 Improving performance ...35 Using Disk Defragmenter ...35 Using Disk Cleanup ...35 Using HP 3D DriveGuard (select products only 35 Identifying HP 3D DriveGuard status 36 Updating programs and drivers ...36 Cleaning your computer ...36 Cleaning procedures ...36
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    Removing the HP Recovery partition (select products only 53 12 Specifications ...54 Input power ...54 Operating environment ...54 13 Electrostatic Discharge ...56 14 Accessibility ...57 Supported assistive technologies ...57 Contacting support ...57 Index ...58 x
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    app. ‒ or - Select the Store icon next to the taskbar search box. 2. Select the app you want to download, and then follow the on-screen instructions. When the download is complete, the app appears on the All apps screen. Best practices After you set up and register the computer, we recommend
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    table. Resource Contents Setup Instructions ● Overview of computer setup and features HP support For HP support, go to http://www.hp.com/support. ● Online chat with an HP technician ● Support telephone numbers ● HP service center locations Safety & Comfort Guide ● Proper workstation setup
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    All apps, select HP, and then select HP Documentation. ‒ or - ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. Select My PC, select the Specifications tab, and then select User Guides. ‒ or - ▲ Click the question mark icon in the taskbar. Select My PC
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    2 Getting to know your computer Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware
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    cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal . To access this guide: ▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP
  • HP ENVY 13-y000 | User Guide - Page 16
    Component Description NOTE: When a device is connected to the jack, the computer speakers are disabled. 6 Chapter 2 Getting to know your computer
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    Left side Component (1) (2) Power connector AC adapter and battery light (3) Vent (4) USB 3.0 charging (powered) port (5) Power button Description Connects an AC adapter. ● White: The AC adapter is connected and the battery is fully charged. ● Amber: The AC adapter is connected and the
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    Component (6) Power light (7) Memory card reader Display Description ● On: The computer is on. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Reads optional memory cards that enable you to store, manage, share, or access
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    regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. Display 9
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    Top TouchPad Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using TouchPad and touch screen gestures on page 24. Functions like the left
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    Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the key input to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. Top 11
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    Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) Windows application key Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with the esc key or the spacebar. Opens the Start menu
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    Icon Description Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the
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    computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: under the service door, or on the back of the display. ● Service label-Provides important information to identify your computer. When contacting support, you will
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    Component (1) HP product name (select products only) (2) Model name (select products only) (3) Product number (4) Serial number (5) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional
  • HP ENVY 13-y000 | User Guide - Page 26
    controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. Type control panel in the taskbar search box, and then select Control Panel. 2. Select Network and Internet
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    you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete the products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator
  • HP ENVY 13-y000 | User Guide - Page 28
    under the Windows privacy setting. 1. Type location in the taskbar search box, and then select Location privacy settings. 2. Follow the on-screen instructions for using location settings. For more information, see the Get started app. ▲ Select the Start button, and then select the Get started app
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    To connect the network cable, follow these steps: 1. Plug the network cable into the network jack (1) on the computer. 2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference
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    connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect highdefinition speakers to the computer, see Setting up select All apps (required on some products), select HP Help and Support, and then select HP Documentation. You can connect wired headphones to
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    is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. Connecting video devices using an HDMI cable (select products only) NOTE: To connect an HDMI device
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    TV or monitor, connect the high-definition device according to the following instructions: 1. Connect one end of the HDMI cable to the HDMI port or smaller. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the
  • HP ENVY 13-y000 | User Guide - Page 33
    : ▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions. Using video 23
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    5 Navigating the screen You can navigate the computer screen in the following ways: ● Use touch gestures directly on the computer screen (select products only) ● Use touch gestures on the TouchPad ● Use keyboard and optional mouse (mouse purchased separately) ● Use an on-screen keyboard (select
  • HP ENVY 13-y000 | User Guide - Page 35
    Two-finger slide (TouchPad only) Use the two-finger slide to move up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Two-finger tap (TouchPad only) Use the two-finger tap to open the menu for an object on the
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    Three-finger swipe (TouchPad only) Use the three-finger swipe to view open windows and to switch between open windows and the desktop. ● Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. ● Swipe 3 fingers left or right to switch between open
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    NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than those discussed in this section. Using the on-screen keyboard The computer has an on-screen keyboard that is displayed when you are in tablet mode. 1. To display the on-screen keyboard, tap
  • HP ENVY 13-y000 | User Guide - Page 38
    the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Manually initiating and exiting Hibernation (select products only) on page 29. CAUTION: To reduce the risk of possible audio and video
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    you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Manually initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power
  • HP ENVY 13-y000 | User Guide - Page 40
    a user account password or change your current user account password, select Create or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account password, go to step 5. 5. Select Save changes. Using HP Fast Charge (select
  • HP ENVY 13-y000 | User Guide - Page 41
    the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the battery could affect your warranty coverage
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    external power. 2. Exit Hibernation by pressing the power button. Running on AC power For information about connecting to AC power, refer to the Setup Instructions poster provided in the computer box. The computer does not use battery power when the computer is connected to AC power with an approved
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    battery life. ● The power meter icon changes appearance. Troubleshooting power problems Test the AC adapter if the computer exhibits any of the AC adapter is not functioning and should be replaced. Contact support for information about obtaining a replacement AC power adapter. Shutting down (
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    Although you can turn off the computer with the power button, the recommended procedure is to use the Windows Shut down command. NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button. 1. Save your work and close all open
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    box, and then select Free up disk space by deleting unnecessary files or Uninstall apps to free up disk space. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of
  • HP ENVY 13-y000 | User Guide - Page 46
    notifications when updates become available. If you would like to update your programs and drivers, follow these instructions: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or Click the question mark icon in the taskbar. 2. Select My PC, select the
  • HP ENVY 13-y000 | User Guide - Page 47
    WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. Turn off the computer. 2. Disconnect AC power. 3. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids
  • HP ENVY 13-y000 | User Guide - Page 48
    ● If you are shipping the computer or a drive, use suitable protective packaging and label the package "FRAGILE." ● The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are
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    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password such as screen-saver passwords: ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the
  • HP ENVY 13-y000 | User Guide - Page 50
    steps: 1. Select the Start button, select Settings, select Accounts, and then select Sign-in options. 2. Under Windows Hello, follow the on-screen instructions to add both a password and a 4-digit PIN, and then enroll your fingerprint or facial ID. Using Internet security software When you use your
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    about computer viruses, type support in the taskbar search box, and then select the HP Support Assistant app. - be regularly updated to correct security problems and improve software performance. CAUTION: , and then follow the on-screen instructions. 3. To schedule a time for installing updates, select
  • HP ENVY 13-y000 | User Guide - Page 52
    as a deterrent, but it may not prevent the computer from being mishandled or stolen. To connect a security cable to your computer, follow the device manufacturer's instructions. 42 Chapter 8 Securing your computer and information
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    named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether one of these options. ● HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Starting Setup
  • HP ENVY 13-y000 | User Guide - Page 54
    in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Updating Setup
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    . This ID code can then be provided to support to help determine how to correct the problem. To start HP PC Hardware Diagnostics (UEFI), select the type of diagnostic test you want to run, and then follow the onscreen instructions. NOTE: To stop a test, press the button you used to access UEFI.
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    any version of UEFI for a specific product 1. Go to http://www.hp.com/support. 2. Select Get Software and drivers. 3. Enter the product name or number. operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading HP
  • HP ENVY 13-y000 | User Guide - Page 58
    , refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You
  • HP ENVY 13-y000 | User Guide - Page 59
    with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. - Be sure that the computer is connected to AC power before you begin creating the recovery media. - The creation
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    app. ● If you need to correct a problem with a preinstalled application or driver, use the applications, and then follow the on-screen instructions. ● If you want to recover the you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with
  • HP ENVY 13-y000 | User Guide - Page 61
    or restart the tablet, and then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original
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    down the Windows button; then select f9. 3. Select the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. 52 Chapter 11 Backing up, restoring, and recovering
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    ; see Creating HP Recovery media (select products only) on page 48. NOTE: The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery
  • HP ENVY 13-y000 | User Guide - Page 64
    12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50-60 Hz. Although the
  • HP ENVY 13-y000 | User Guide - Page 65
    Factor Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. -4°F to 140°F 10% to 90% 5% to 95% -50 ft to 10,000 ft -50 ft to 40,000 ft
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    components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
  • HP ENVY 13-y000 | User Guide - Page 67
    features. NOTE: For additional information about a particular assistive technology product, contact customer support for that product. Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users. If you have an issue with a product or
  • HP ENVY 13-y000 | User Guide - Page 68
    activating 17 IMEI number 17 MEID number 17 HP PC Hardware Diagnostics (UEFI) Failure ID code 46 using 46 HP Recovery Manager correcting boot problems 52 starting 51 HP Recovery media creating 48 recovery 51 HP Recovery partition recovery 51 removing 53 HP resources 2 HP Touchpoint Manager 42 I IMEI
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    12 Windows applications 12 L labels Bluetooth 15 regulatory 15 serial number 14 service 14 wireless certification 15 WLAN 15 lights AC adapter and battery light 7 recovery discs 49, 51 HP Recovery Manager 50 media 51 starting 51 supported discs 49 system 50 USB flash drive 51 using HP Recovery media
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    traveling with the computer 15, 37 turning off the computer 33 two-finger pinch zoom TouchPad and touch screen gesture 24 two-finger slide TouchPad gesture 25 two-finger tap TouchPad gesture 25 U unresponsive system 33 updating programs and drivers 36 USB 3.0 charging (powered) port, identifying 5,
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User Guide