HP Chromebook Enterprise x360 14E G1 Maintenance and Service Guide
HP Chromebook Enterprise x360 14E G1 Manual
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- HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 1
Maintenance and Service Guide HP Chromebook Enterprise x360 14E G1 IMPORTANT! This document is intended for HP authorized service providers only. - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 2
updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 5
...12 Computer major components ...13 Miscellaneous parts ...16 4 Removal and replacement procedures preliminary requirements 17 Tools required ...17 Service considerations ...17 Plastic parts ...17 Cables and connectors ...17 Drive handling ...18 Electrostatic discharge damage ...18 Packaging and - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 6
, system board ...41 Speakers ...42 6 Backing up, resetting, and recovering ...44 Backing up ...44 Resetting ...44 Recovering ...45 Installing the Chromebook Recovery Utility 45 Creating recovery media ...45 Recovering the Chrome operating system ...46 Setting up the computer after a reset or - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 7
Table 1-1 Product description Category Description Product Name HP Chromebook™ Enterprise x360 14E G1 Model number: 14-da0xxx CTO Model: 14t UWVA 45, WLED, eDP, slim; typical brightness: 220 nits Memory Supports DDR4-2133, non-upgradeable, on-board system memory in the following configurations - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 8
Ports (2) USB 3.1 Gen1 Type-C ports (delivery, video, data) HDMI v1.4b supporting up to 1920×1080 @ 60Hz via USB Type-C USB 3.1 Gen1 Type-A port Headphone enabled Taps enabled as default Power requirements Supports a 3-cell, 60-WHr, 5.275-AHr, Li-Ion battery Supports a 45 W nPFC, USB Type-C - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 9
and how they work. Right side Table 2-1 Right-side components Component (1) Volume button (2) Security cable slot (3) USB SuperSpeed port with HP Sleep and Charge (4) AC adapter and battery light (5) USB Type-C power connector and port Description Controls speaker volume on the computer - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 10
powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 11
Table 2-2 Left-side components (continued) Component (5) Power button (6) Power light Description To remove a card: ▲ Press in on the card, and then remove it from the memory card reader. ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 12
notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. 6 Chapter 2 Getting to know your computer - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 13
Speakers Table 2-4 Speaker components Components Speakers (2) Keyboard area Touchpad Description Produce sound. Table 2-5 Touchpad components Component (1) Touchpad zone Description Reads finger gestures to move the pointer or activate items on the screen. Speakers 7 - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 14
Table 2-5 Touchpad components (continued) Component (2) Left touchpad button (3) Right touchpad button Description Functions like the left button on an external mouse. Functions like the right button on an external mouse. 8 Chapter 2 Getting to know your computer - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 15
Special keys Table 2-6 Special key components Component (1) esc key (2) Search key (3) Action keys Description Activates certain computer functions when pressed in combination with other keys, such as tab or shift. Searches your apps and the Web from your apps list. Execute frequently used - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 16
Bottom Table 2-7 Bottom components Components Vents (2) Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 10 - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 17
the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be information before you contact support. Your service label will resemble the example shown below. Table 2-8 Service label information Component Description - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 18
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. 12 Chapter 3 Illustrated parts - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 19
Computer major components Table 3-1 Major component spare part information Item Component (1) Display assembly Spare part number L50833-001 Computer major components 13 - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 20
Table 3-1 Major component spare part information (continued) Item Component Spare part number (2) Keyboard/top cover (includes keyboard cable): For use in Belgium L50840-A41 For use in Brazil L50840-201 For use in Canada L50840-DB1 For use in the Czech Republic and Slovakia L50840-FL1 - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 21
Table 3-1 Major component spare part information (continued) Item Component Spare part number Equipped with an Intel Core i5-8350U processor, 8 GB of system memory, and 64 GB of eMMC L50837-001 system storage Equipped with an Intel Core i3-8130U processor, 8 GB of system memory, and 64 GB of - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 22
Miscellaneous parts Table 3-2 Miscellaneous spare part information Component Spare part number AC adapter (45-W HP Smart AC adapter, non-PFC, USB Type-C) 934739-850 Power cord (C5, 1.0-m, conventional with sticker): For use in Argentina L19357-001 For use in Australia - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 23
excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic. Cables and connectors IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 24
Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 25
Table 4-1 Typical electrostatic voltage levels Typical electrostatic voltage levels Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from polystyrene foam Removing bubble pack from PCB Packing - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 26
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 27
The following table lists the shielding protection provided by antistatic bags and floor mats. Table 4-2 Shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 28
improves and changes product parts. For complete and current information on supported parts this your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 40 screws that - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 29
7. Remove the two Phillips M2.0×3.5 screws (3) that secure the bottom cover to the keyboard/top cover. 8. Use a case utility tool (1) or similar thin plastic tool to separate the rear edge of the bottom cover from the keyboard/top cover. 9. Remove the bottom cover (2). Reverse this procedure to - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 30
Battery Table 5-2 Battery spare part information Description Battery (3-cell, 60-WHr, 5.275-AHr, Li-Ion; includes cable) Spare part number L29959-002 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 31
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 32
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are notched to prevent incorrect installation. Reverse this procedure to install the WLAN module. 26 Chapter 5 Removal and replacement procedures - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 33
Fan Table 5-4 Fan spare part information Description Fan Spare part number L36913-001 Before removing the fan, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 34
Heat sink Table 5-5 Heat sink spare part information Description Heat sink (includes replacement thermal material) Spare part number L36894-001 Before removing the heat sink, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 35
Reverse this procedure to install the heat sink. Component replacement procedures 29 - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 36
Touchpad Table 5-6 Touchpad spare part information Description Touchpad Touchpad bracket Touchpad cable Spare part number L50832-001 L36910-001 L36898-001 Before removing the touchpad, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 37
4. Remove the touchpad (3). Reverse this procedure to install the touchpad. Component replacement procedures 31 - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 38
Display assembly Table 5-7 Display assembly spare part information Description Display assembly Spare part number L50833-001 Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 39
7. Separate the display from the computer (2). Reverse this procedure to install the display assembly. Component replacement procedures 33 - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 40
I/O board Table 5-8 I/O board spare part information Description I/O board I/O board cable, 30P I/O board cable, 40P Spare part number L36895-001 L36892-001 L36893-001 NOTE: The I/O board bottom Mylar is included in the Miscellaneous Parts Kit, spare part number L50831-001. Before removing the I/O - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 41
5. Rotate the I/O board upside down (1). 6. Release the ZIF connector (2) to which the I/O board cable is connected, and then disconnect the I/O board cable from the I/O board. 7. Remove the I/O board. Reverse this procedure to install the I/O board. Component replacement procedures 35 - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 42
USB bracket, I/O board Table 5-9 USB board bracket, I/O board spare part information Description USB bracket Spare part number L36909-001 Before removing the USB bracket from the I/O board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 43
Security cable lock bracket Table 5-10 Security cable lock bracket spare part information Description Security cable lock bracket Spare part number L36911-001 Before removing the security cable lock bracket, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 44
System board NOTE: The system board spare part kit includes replacement thermal material. Table 5-11 System board spare part information Description Spare part number System board equipped with an Intel Core i7-8650U processor, 16 GB of system memory, and 64 L50838-001 GB of eMMC system storage - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 45
2. Remove the Phillips M2.0×3.0 screw (1) that secures the system board to the keyboard/top cover. 3. Remove the Phillips M2.0×4.0 screw (2) from the USB bracket. 4. Lift the left side the system board (3) until it rests at an angle. NOTE: The I/O board cable is connected to the bottom of the system - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 46
7. Release the ZIF connector (2) to which the I/O board cable is connected, and then disconnect the I/O board cable from the system board. 8. Remove the system board. Reverse this procedure to install the system board. 40 Chapter 5 Removal and replacement procedures - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 47
USB bracket, system board Table 5-12 USB bracket, system board spare part information Description USB bracket Spare part number L36909-001 Before removing the USB bracket from the system board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 48
Speakers Table 5-13 Speaker spare part information Description Speakers (include left and right speakers, cables, and speaker tape) Spare part number L36896-001 NOTE: The speaker tape is included in the Miscellaneous Parts Kit, spare part number L50831-001. Before removing the speakers, follow - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 49
Reverse this procedure to install the speakers. Component replacement procedures 43 - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 50
creating a backup, go to http://www.support.google.com. Resetting A factory reset erases all message "Reset this Chrome device." ● You are having problems with your user profile or settings. ● You have tried . 4. Follow the on-screen instructions to reset your computer. 5. After you complete the reset - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 51
a system recovery on your computer, go to http://www.support.google.com. Before beginning the recovery process, you need Chromebook Recovery Utility: ▲ Open the Chrome Web Store, search for chrome recovery, click Chromebook Recovery Utility from the Apps list, and follow the on-screen instructions - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 52
. For details on setting up the computer, go to http://www.support.google.com. Erase and format the recovery media During the process of files. Use the steps in this section to erase the recovery media using the Chromebook Recovery Utility. 1. Click the Launcher icon, and then click All Apps. 2. - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 53
7 Specifications Table 7-1 Specifications Metric U.S. Dimensions Width 325.5 mm 12.81 in Depth 227 mm 8.93 in Height 16.05 mm 0.63 in Weight 1680 g 3.7 lb Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 54
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 55
Requirements for specific countries and regions Table 8-1 Power cord requirements Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 56
Table 8-1 Power cord requirements (continued) Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 57
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 58
keys esc 9 search 9 L labels Bluetooth 11 regulatory 11 serial number 11 service 11 wireless certification 11 WLAN 11 lights AC adapter and battery 3, 4 camera P packaging guidelines 19 ports product description 2 USB SuperSpeed port with HP Sleep and Charge 3 USB Type-C power connector and port 3, 4 - HP Chromebook Enterprise x360 14E G1 | Maintenance and Service Guide - Page 59
security, product description 1 serial number, computer 11 service labels, locating 11 serviceability, product description 2 slots, microSD memory card reader 4 spare part number 14 spare part numbers 36, 41 USB SuperSpeed port with HP Sleep and Charge 3 USB Type-C power connector and port 3, 4 V
Maintenance and Service Guide
HP Chromebook Enterprise x360 14E G1
IMPORTANT! This document is intended for
HP authorized service providers only.