HP Chromebook 14-2000 Chromebook model numbers 14- x000 through 14-x099 Mainte
HP Chromebook 14-2000 Manual
View all HP Chromebook 14-2000 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Chromebook 14-2000 manual content summary:
- HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 1
HP Chromebook (model numbers 14x000 through 14-x099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: September 2014 Document Part Number: 780442-001 Product notice This guide describes features - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 4
iv Safety warning notice - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 5
11 Miscellaneous parts ...12 Sequential part number listing ...13 4 Removal and replacement preliminary requirements 18 Tools required ...18 Service considerations ...18 Plastic parts ...18 Cables and connectors ...19 Drive handling ...19 Grounding guidelines ...19 Electrostatic discharge damage - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 6
Speakers ...38 Display assembly ...39 6 Specifications ...50 7 Power cord set requirements ...51 Requirements for all countries ...51 Requirements for specific countries and regions 51 8 Recycling ...53 Index ...54 vi - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 7
wireless wide area network (WWAN) options by way of wireless module Two built-in WWAN antennas SIM card slot for security (user-accessible) Support for the following WWAN modules: ● HP cr3114 HSPA+ Mobile Broadband Module ● HP lt4110 LTE/HSPA+ 4G Module HP 2-in-1 multiformat Digital Media Reader - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 8
devices Power requirements Operating system Serviceability Description ● RJ-45 (Ethernet) ● USB: one USB 3.0 port, 2 USB 2.0 ports Full-sized, textured, island-style, Google keyboard Touchpad requirements: Multitouch gestures enabled Taps enabled as default Support for a 3-cell, 37-WHr battery - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 9
2 External component identification Display Item Description Item Description (1) WWAN antennas (2)* (5) WLAN antennas (2)* (2) Internal microphone (6) Power button (3) HP TrueVision HD Webcam (7) TouchPad (4) Webcam light * The position of the WLAN antennas differs, depending on - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 10
Left side Item Description Item Description (1) HDMI port (4) Media card reader (2) USB port (5) Power light (3) Audio-out (headphone)/Audio-in (microphone) jack Right side Item Description (1) SIM card reader* (2) USB port Item Description (3) AC adapter/Battery light (4) - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 11
changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the service tag information The product name (1), serial number (2), product number - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 12
Computer major components 6 Chapter 3 Illustrated parts catalog - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 13
Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see Display assembly subcomponents on page 10. (2) TouchPad (includes cable) 787716-001 (3) Keyboard/top cover (includes - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 14
Item Component Spare part number For use in France 787735-051 For use in Germany 787735-041 For use in Italy 787735-061 For use in the Netherlands 787735-B31 For use in Russia 787735-251 For use in Spain 787735-071 For use in Switzerland 787735-BG1 For use in the United Kingdom and - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 15
Item Component Spare part number Equipped with 4.0-GB of system memory and 32-GB of eMMC primary storage for use only on computer models not equipped with WWAN capability 787727-001 Equipped with 4.0-GB of system memory and 16-GB of eMMC primary storage for use only on computer models equipped - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 16
Display assembly subcomponents TouchScreen display assembly components Item Description Spare part number (1) Display panel assembly (14.0-in, BrightView [1920×1080], FHD, WLED, slim [3.0 mm], SVA; includes bezel, display panel cable, and TouchScreen cable): In neon green finish 787719-001 - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 17
Non-TouchScreen display assembly components Item Description Spare part number (1) Display bezel: In neon green finish 787707-001 In ocean turquoise finish 787705-001 In smoke silver finish 787708-001 In sorbet orange finish 787706-001 (2) Webcam/microphone module (includes double- - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 18
Item Description In ocean turquoise finish In smoke silver finish In sorbet orange finish Spare part number 787689-001 787692-001 787690-001 Miscellaneous parts Component AC adapter 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) Power cord (3-pin, - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 19
Sequential part number listing Spare part number 714657-001 741284-005 741727-001 755529-001 755530-001 755530-011 755530-021 755530-031 755530-081 755530-111 755530-D61 774159-001 787689-001 787690-001 787691-001 787692-001 787693-001 787694-001 787695-001 787696-001 787697-001 787698-001 787699- - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 20
Spare part number 787702-001 787703-001 787704-001 787705-001 787706-001 787707-001 787708-001 787709-001 787710-001 787711-001 787712-001 787713-001 787714-001 787715-001 787716-001 787717-001 787718-001 787719-001 787720-001 787721-001 787722-001 787723-001 787724-001 Description Base enclosure - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 21
Spare part number 787725-001 787726-001 787727-001 787728-001 787729-001 787730-001 787731-001 787732-001 787732-031 787732-041 787732-051 787732-061 787732-071 787732-251 787732-A41 787732-B31 787732-BG1 787732-DB1 787732-DH1 787734-001 787734-031 Description System board equipped with an Nvidia - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 22
Spare part number 787734-041 787734-051 787734-061 787734-071 787734-251 787734-A41 787734-B31 787734-BG1 787734-DB1 787734-DH1 787733-001 787733-031 787733-041 787733-051 787733-061 787733-071 787733-251 787733-A41 787733-B31 787733-BG1 787733-DB1 787733-DH1 787735-001 787735-031 787735-041 787735- - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 23
Spare part number 787735-DB1 787735-DH1 787736-001 788509-001 794314-001 794316-001 Description Keyboard/top cover in smoke silver finish for use in Canada (includes keyboard cable) Keyboard/top cover in smoke silver finish for use in Denmark, Finland, and Norway (includes keyboard cable) Webcam/ - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 24
Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep only at the points designated in the maintenance instructions. 18 Chapter 4 Removal and replacement preliminary requirements - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 25
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 26
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 27
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 28
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 29
information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 58 screws that must be removed, replaced, and/or loosened when servicing the computer - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 30
Description Spare part number Description For use in Denmark, Finland, and Norway 787735-DH1 For use in Spain For use in France 787735-051 For use in Switzerland For use in Germany 787735-041 For use in the United Kingdom and Singapore For use in Italy 787735-061 For use in the United - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 31
5. Remove the middle rubber screw cover (3). NOTE: The rubber feet and screw covers are included in the Rubber Kit, spare part number 787721-001. 6. Remove the thirteen Phillips PM1.9×5.7 screws that secure the keyboard/top cover to the base enclosure. 7. Turn the computer right side up with the - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 32
14. Remove keyboard/top cover (6) by sliding it forward. Reverse this procedure to install the keyboard/top cover. 26 Chapter 5 Removal and replacement procedures - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 33
TouchPad Description TouchPad (includes TouchPad cable) Spare part number 787716-001 Before removing the TouchPad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 34
6. Remove the TouchPad (5) and cable. Reverse this procedure to install the TouchPad. 28 Chapter 5 Removal and replacement procedures - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 35
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 36
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 37
Battery Description Battery, 3-cell, 37-WHr, 2.96-AHr, Li-ion (includes cable) Spare part number 774159-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 38
Connector board NOTE: The connector board spare part kit includes a cable and double-sided adhesive. Description For use only on computer models equipped with WWAN capability (includes SD Card Reader slot and SIM slot) For use only on computer models not equipped with WWAN capability (includes SD - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 39
4. Remove the connector board (4) and cable. Reverse this procedure to install the connector board. Component replacement procedures 33 - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 40
System board NOTE: The system board is equipped with an Nvidia CD570M 2.10-GHz quad core processor and a graphics subsystem with UMA memory and includes replacement thermal material. Description Equipped with 4.0-GB of system memory and 32-GB of eMMC primary storage for use only on computer models - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 41
5. Release the ZIF connector (5) to which the connector board cable is attached, and then disconnect the connector board cable from the system board. 6. Remove the four Philllips PM1.9×2.4 broad head screws (1) that secure the system board to the base enclosure. 7. Lift the right side of the system - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 42
Heat sink Description Heat sink (includes grounding tape and replacement thermal material) Spare part number 787711-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 43
and the heat sink components each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. Component replacement procedures 37 - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 44
Speakers Description Speakers (include left and right speakers and cables) Spare part number 787723-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 45
Remove the two Phillips PM1.9×3.3 screws (4) that secure the display assembly to the base enclosure. 5. Remove the display assembly (5). NOTE: Steps 6 through 9 provide disassembly instructions for computer models equipped with a TouchScreen display assembly. See steps 10 through 14 for disassembly - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 46
6. If it is necessary to replace the display enclosure or any of the display assembly subcomponents: a. Remove the two display bezel screw covers (1). The display bezel screw covers are included in the Rubber Kit, spare part number 787721-001. b. Remove the two Phillips PM2.0×2.2 broad head screws - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 47
e. Lift the top edge of the display enclosure (2) until it separates from the display panel assembly. f. Swing the top edge of the display enclosure (1) up and back until it rests upside down behind the display panel assembly. g. Release the adhesive strip (2) that secures the display panel cable - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 48
7. If it is necessary to replace the webcam/microphone module: a. Remove the display enclosure. b. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided adhesive at two locations.) c. Disconnect the - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 49
secure the display hinges c. Remove the display hinges and display hinge support brackets (4). The TouchScreen display assembly display hinges are included in instructions for computer models equipped with a non-TouchScreen display assembly. See steps 6 through 9 for disassembly instructions - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 50
a. Remove the two display bezel screw covers (1). NOTE: The display bezel screw covers are included in the Rubber Kit, spare part number 787721-001. b. Remove the two Phillips PM2.0×2.2 broad head screws (2) that secure the display panel to the display enclosure. c. Flex the inside edges of the - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 51
c. Disconnect the webcam/microphone module cable (2) from the webcam/ microphone module. d. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 787736-001. 12. If it is necessary to replace the display panel: a. Remove the display bezel. b. Remove - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 52
c. Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in front of the display enclosure. d. Release the adhesive strip (1) that secures the display panel cable connector to the display panel. e. Disconnect the display panel cable (2) from the display - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 53
a. Remove the display bezel. b. Remove the display panel. c. Remove the following screws that secure the display hinges and display hinge support brackets to the display enclosure: (1) Two Phillips PM1.9×2.9 screws that secure the display hinge brackets (2) Four Phillips PM2.4×3.1 broad head screws - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 54
d. Remove the display hinges (4). The non-TouchScreen display assembly display hinges are included in the Display Hinge Kit, spare part number 787712-001. 14. If it is necessary to replace the display panel cable: a. Disconnect the display panel cable from the webcam/microphone module. b. Remove the - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 55
e. Remove the display panel cable (2). The non-TouchScreen display assembly display panel cable is available using spare part number 787709-001 and includes the webcam/microphone module cable. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 49 - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 56
6 Specifications Metric U.S. Computer dimensions Width Depth Height Weight Operating voltage and current: 34.4 cm 13.5 in 24.0 cm 9.5 in 1.8 cm 0.7 in 1.7 kg 3.8 lbs 19.5V dc @ 2.31 A - 45 W 19.5V dc @ 3.33 A - 65 W NOTE: This product is designed for IT power systems in Norway with - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 57
7 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 58
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings ( - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 59
8 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 60
-in jack 4 audio-out jack 4 B base enclosure, spare part numbers 9, 13, 14 battery removal 31 spare part number 9, 13, 31 C cables, service considerations 19 chipset, product description 1 components display 3 left side 4 right side 4 computer major components 6 connector board removal 32 spare part - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 61
covers removal 25 spare part number 25 Screw Kit, spare part number 12, 14 sensors, product description 1 service considerations cables 19 connectors 19 plastic parts 18 serviceability, product description 2 SIM card reader 4 Speaker Kit, spare part number 9, 14, 38 speakers removal 38 spare part
HP Chromebook (model numbers 14-
x000 through 14-x099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.