HP Chromebook 14-2000 Chromebook model numbers 14- x000 through 14-x099 Mainte
HP Chromebook 14-2000 Manual
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- HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 1
HP Chromebook (model numbers 14-x000 through 14-x099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: November 2014 Document Part Number: 780442-002 Product notice This guide describes features - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 4
iv Safety warning notice - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 5
11 Miscellaneous parts ...12 Sequential part number listing ...14 4 Removal and replacement preliminary requirements 20 Tools required ...20 Service considerations ...20 Plastic parts ...20 Cables and connectors ...21 Drive handling ...21 Grounding guidelines ...21 Electrostatic discharge damage - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 6
Speakers ...39 Display assembly ...40 6 Specifications ...50 7 Power cord set requirements ...51 Requirements for all countries ...51 Requirements for specific countries and regions 51 8 Statement of memory volatility ...53 Nonvolatile memory usage ...55 Questions and answers ...57 Using HP Sure - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 7
hub (PCH) for use on all computer models Internal Graphics: NVIDIA® Kepler™ Architecture 192 NVIDIA CUDA® Cores for use on all computer models Support for HD decode, DX11, and HDMI TouchScreen models ● 14.0-in, full high-definition (FHD), white light-emitting diode (WLED), BrightView (1920×1080 - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 8
Category External media cards Ports Ports (continued) Keyboard/pointing devices Power requirements Operating system Serviceability Description Supports a Marvell 88W8897 802.11ac 2×2 Wi-Fi + Bluetooth 4.0 Combo Adapter For use on all computer models Integrated wireless wide area network (WWAN) - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 9
2 External component identification Display Item Description Item Description (1) WWAN antennas (2)* (5) WLAN antennas (2)* (2) Internal microphone (6) Power button (3) HP TrueVision HD Webcam (7) TouchPad (4) Webcam light * The position of the WLAN antennas differs, depending on - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 10
Left side Item (1) (2) (3) Description Item HDMI port (4) USB port (5) Audio-out (headphone)/Audio-in (microphone) jack Description Media card reader Power light Right side Item (1) (2) Description SIM card reader* USB port Item Description (3) AC adapter/Battery light (4) Power - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 11
changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the service tag information The product name (1), serial number (2), product number - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 12
Computer major components 6 Chapter 3 Illustrated parts catalog - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 13
Item (1) (2) (3) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see Display assembly subcomponents on page 10. TouchPad for use on all computer models (includes cable) 787716-001 Keyboard - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 14
Item Component For use in France for use only on HP Chromebook 14 PC For use in Germany for use only on HP Chromebook 14 PC For use in Italy for use only on HP Chromebook 14 PC For use in the Netherlands for use only on HP Chromebook 14 PC For use in Russia for use only on HP Chromebook 14 PC For - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 15
Item (4) (5) (6) (7) (8) (9) (10) (11) Component Spare part number For use in the Netherlands for use only on HP Chromebook 14 G3 788511-B31 For use Switzerland for use only on HP Chromebook 14 G3 788511-BG1 For use Canada for use only on HP Chromebook 14 G3 788511-DB1 For use in Denmark, - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 16
Item Component Spare part number In ocean turquoise finish for use only on computer models not equipped with WWAN capability for use only on HP Chromebook 14 PC 787697-001 In neon smoke silver for use only on computer models not equipped with WWAN capability 787700-001 for use only on HP - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 17
Item (4) (6) Description Display panel cable for use on all computer models (includes webcamera/microphone module cable) Display enclosure (includes wireless antenna cables and transceivers) In neon green finish for use only on HP Chromebook 14 PC In ocean turquoise finish for use only on HP - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 18
Item (4) (5) (6) Description 14.0-in, AG, FHD, slim, display panel for use only on computer models not equipped with WWAN capability for use only on HP Chromebook 14 PC 14.0-in, AG, FLT, HD display panel for use only on computer models not equipped with WWAN capability for use on HP Chromebook 14 - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 19
Component Rubber Kit for use only on HP Chromebook 14 PC (includes 2 display bezel screw covers, 4 rubber feet, and 2 rubber screw covers) Rubber Kit for use only on HP Chromebook 14 G3 (includes 2 display bezel screw covers, 4 rubber feet, and 2 rubber screw covers) Screw Kit for use on all - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 20
Sequential part number listing Spare part number 714657-001 741727-001 755529-001 755530-001 755530-011 755530-021 755530-031 755530-081 755530-111 755530-291 755530-D61 774159-001 787689-001 787690-001 787691-001 787692-001 787693-001 787694-001 787695-001 787696-001 787697-001 787698-001 787699- - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 21
Spare part number 787700-001 787701-001 787702-001 787703-001 787704-001 787705-001 787706-001 787707-001 787708-001 787709-001 787710-001 787711-001 787712-001 787713-001 787714-001 787715-001 787716-001 787717-001 787718-001 787719-001 Description Base enclosure in smoke finish for use only on - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 22
Spare part number 787720-001 787721-001 787722-001 787723-001 787724-001 787725-001 787726-001 787727-001 787732-001 787732-031 787732-041 787732-051 787732-061 787732-071 787732-251 787732-A41 787732-B31 787732-BG1 787732-DB1 787732-DH1 Description 14.0-in, BrightView [1920×1080], FHD, WLED, slim - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 23
Spare part number 787733-001 787733-031 787733-041 787733-051 787733-061 787733-071 787733-251 787733-A41 787733-B31 787733-BG1 787733-DB1 787733-DH1 787734-001 787734-031 787734-041 787734-051 787734-061 787734-071 787734-251 787734-A41 787734-B31 787734-BG1 Description Keyboard/top cover in neon - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 24
Spare part number 787734-DB1 787734-DH1 787735-001 787735-031 787735-041 787735-051 787735-061 787735-071 787735-251 787735-A41 787735-B31 787735-BG1 787735-DB1 787735-DH1 787736-001 788503-001 788504-001 788505-001 788506-001 788507-001 788508-001 788509-001 788510-001 788511-001 Description - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 25
Spare part number 788511-031 788511-041 788511-051 788511-071 788511-161 788511-251 788511-281 788511-291 788511-A41 788511-B31 788511-BG1 788511-DH1 790635-001 794314-001 794316-001 Description Keyboard/top cover in Jack black finish for use in the United Kingdom for use only on HP Chromebook 14 - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 26
Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep only at the points designated in the maintenance instructions. 20 Chapter 4 Removal and replacement preliminary requirements - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 27
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 28
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 29
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 30
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 31
information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 58 screws that must be removed, replaced, and/or loosened when servicing the computer - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 32
Description Spare part number Description Spare part number For use in Denmark, Finland, and Norway 787735-DH1 For use in Spain 787735-071 For use in France 787735-051 For use in Switzerland 787735-BG1 For use in Germany 787735-041 For use in the United Kingdom and Singapore 787735- - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 33
3. Remove the two rubber screw covers (1). 4. Remove the two rear rubber feet (2). 5. Remove the middle rubber screw cover (3). NOTE: The display bezel screw covers are included in the Rubber Kit, spare part number 787721-001 for use only on HP Chromebook 14 PC, and 788510-001 for use only on HP - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 34
13. Release the ZIF connector (5) to which the TouchPad cable is attached, and then disconnect the TouchPadd cable from the system board. 14. Remove keyboard/top cover (6) by sliding it forward. Reverse this procedure to install the keyboard/top cover. 28 Chapter 5 Removal and replacement procedures - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 35
TouchPad Description TouchPad (includes TouchPad cable) for use on all computer models Spare part number 787716-001 Before removing the TouchPad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 36
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 37
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 38
Battery Description Battery, 3-cell, 37-WHr, 2.96-AHr, Li-ion for use on all computer models (includes cable) Spare part number 774159-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 39
Connector board NOTE: The connector board spare part kit includes a cable and double-sided adhesive. Description Spare part number For use only on computer models equipped with WWAN capability (includes SD Card Reader slot and SIM 787715-001 slot) for use on HP Chromebook 14 PC, and for use on HP - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 40
4. Remove the connector board (4) and cable. Reverse this procedure to install the connector board. 34 Chapter 5 Removal and replacement procedures - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 41
System board NOTE: The system board is equipped with an Nvidia CD570M 2.10-GHz quad core processor and a graphics subsystem with UMA memory and includes replacement thermal material. Description Spare part number Equipped with 4.0-GB of system memory and 32-GB of eMMC primary storage for use only - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 42
5. Release the ZIF connector (5) to which the connector board cable is attached, and then disconnect the connector board cable from the system board. 6. Remove the four Philllips PM1.9×2.4 broad head screws (1) that secure the system board to the base enclosure. 7. Lift the right side of the system - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 43
Heat sink Description Heat sink (includes grounding tape and replacement thermal material) for use on all computer models Spare part number 787711-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 44
and the heat sink components each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. 38 Chapter 5 Removal and replacement procedures - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 45
Speakers Description Speakers for use on all computer models (include left and right speakers and cables) Spare part number 787723-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 46
Remove the two Phillips PM1.9×3.3 screws (4) that secure the display assembly to the base enclosure. 5. Remove the display assembly (5). NOTE: Steps 6 through 9 provide disassembly instructions for computer models equipped with a TouchScreen display assembly. See steps 10 through 14 for disassembly - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 47
a. Remove the two display bezel screw covers (1). The display bezel screw covers are included in the Rubber Kit, spare part number 787721-001 for use only on HP Chromebook 14 PC and 788510-001 for use only on HP Chromebook 14 G3. b. Remove the two Phillips PM2.0×2.2 broad head screws (2) that secure - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 48
● 787695-001-For use on TouchScreen computer models in neon green finish for use only on HP Chromebook 14 PC ● 787693-001-For use on TouchScreen computer models in ocean turquoise finish for use only on HP Chromebook 14 PC ● 787696-001-For use on TouchScreen computer models in smoke silver finish - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 49
screws that secure the display hinges (3) Two Phillips PM2.4×3.6 screws that secure the display hinges c. Remove the display hinges and display hinge support brackets (4). The TouchScreen display assembly display hinges are included in the Display Hinge Kit, spare part number:787712-001 for use on - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 50
the webcam/microphone module cable. NOTE: Steps 10 through 14 provide disassembly instructions for computer models equipped with a non-TouchScreen display assembly. See steps 6 through 9 for disassembly instructions for computer models equipped with a TouchScreen display assembly. 10. If it is - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 51
11. If it is necessary to replace the webcam/microphone module: a. Remove the display bezel. b. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided adhesive at two locations.) c. Disconnect the - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 52
a. Remove the display bezel. b. Remove the four Phillips PM2.0×2.2 broad head screws (1) that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 53
a. Remove the display bezel. b. Remove the display panel. c. Remove the following screws that secure the display hinges and display hinge support brackets to the display enclosure: (1) Two Phillips PM1.9×2.9 screws that secure the display hinge brackets (2) Four Phillips PM2.4×3.1 broad head screws - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 54
d. Remove the display hinges (4). The non-TouchScreen display assembly display hinges are included in the Display Hinge Kit, spare part number 787712-001 for use on all computer models. 14. If it is necessary to replace the display panel cable: a. Disconnect the display panel cable from the webcam/ - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 55
e. Remove the display panel cable (2). The non-TouchScreen display assembly display panel cable is available using spare part number 787709-001 for use on all computer models and includes the webcam/microphone module cable. Reverse this procedure to reassemble and install the display assembly. - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 56
6 Specifications Metric U.S. Computer dimensions Width 34.4 cm 13.5 in Depth 24.0 cm 9.5 in Height 1.8 cm 0.7 in Weight 1.7 kg 3.8 lbs Operating voltage and current: 19.5V dc @ 2.31 A - 45 W 19.5V dc @ 3.33 A - 65 W NOTE: This product is designed for IT power systems in Norway with - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 57
7 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 58
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings ( - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 59
. The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 60
Drive Tools. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - ● Clear the contents of the drive by using the following Disk Sanitizer command steps: IMPORTANT: If you clear data using - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 61
critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 58. Yes Stores system RTC battery backed - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 62
present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.) Bluetooth flash 2 Mbit No 802.11 WLAN EEPROM 4 Kbit to 8 Kbit No Web camera 64 Kbit No - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 63
Restore defaults. c. Follow the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What is a UEFI BIOS, ). It is a replacement for the older BIOS architecture, but supports much of the legacy BIOS functionality. Like the legacy BIOS, - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 64
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 58 Chapter 8 Statement of memory volatility - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 65
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 66
-in jack 4 audio-out jack 4 B base enclosure, spare part numbers 9, 14, 15 battery removal 32 spare part number 9, 14, 32 C cables, service considerations 21 chipset, product description 1 components display 3 left side 4 right side 4 computer major components 6 connector board removal 33 spare part - HP Chromebook 14-2000 | Chromebook model numbers 14- x000 through 14-x099 Mainte - Page 67
covers removal 27 spare part number 27 Screw Kit, spare part number 13, 16 sensors, product description 1 service considerations cables 21 connectors 21 plastic parts 20 serviceability, product description 2 SIM card reader 4 Speaker Kit, spare part number 9, 16, 39 speakers removal 39 spare part
HP Chromebook (model numbers 14-x000
through 14-x099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.