HP Chromebook 11 G5 EE Maintenance and Service Guide
HP Chromebook 11 G5 EE Manual
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HP Chromebook 11 G5 EE manual content summary:
- HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 1
HP Chromebook 11 G5 Education Edition Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 2
SD Logo is a trademark of its proprietor. This guide describes features that are common to most models. Some HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 5
parts ...14 4 Removal and replacement preliminary requirements 15 Tools required ...15 Service considerations ...15 Plastic parts ...15 guidelines 18 5 Removal and replacement procedures ...20 Component replacement procedures ...20 Computer feet ...20 Keyboard/top cover ...21 TouchPad board ...26 - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 6
System board ...32 Speakers ...35 Display assembly ...36 6 Specifications ...43 7 Power cord set requirements ...44 Requirements for all countries ...44 Requirements for specific countries and regions 44 8 Recycling ...46 Index ...47 vi - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 7
1 Product description Category Product Name Processor Chipset Graphics Panel Memory Storage Wireless External media cards Ports Keyboard/pointing devices Power requirements Description HP Chromebook 11 G5 Education Edition Intel® Celeron™ N3060 1.60-GHz (turbo up to 2.48-GHz) dual core processor - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 8
Power requirements (continued) Security Operating system Serviceability Description Support for a 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) and a 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) AC adapter Support for Trusted Platform Module (TPM) 1.2 Support for an ultraslim security cable lock - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 9
2 External component identification Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. NOTE: The position of the WLAN antennas may differ, depending on model. (2) Internal microphone Records sound. (3) Webcam Records - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 10
the button briefly to exit Sleep. ● When the computer is on and you want to lock the screen, press the power button until you see the sign-in screen appear. Pressing the power button during screen-lock mode turns off the computer. ● When the computer is on and you want to turn it - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 11
TouchPad Component TouchPad zone Description Moves the on-screen pointer and selects or activates items on the screen. TouchPad 5 - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 12
Left side Item (1) (2) (3) Component Security cable slot Power connector AC adapter light (4) Memory card reader Description Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 13
. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). Connect optional USB devices, such as a keyboard, mouse, external drive - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 14
Bottom Component Speakers (2) Description Produce sound. 8 Chapter 2 External component identification - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 15
improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, model number, product number, and warranty information - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 16
display is spared at the subcomponent level. For more non-TouchScreen display assembly spare part information, see Display assembly subcomponents on page 12. 11.6-in, HD, BrightView (1366×768), LED, UWVA, slim, TouchScreen display panel assembly 920843-001 10 Chapter 3 Illustrated parts catalog - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 17
number (2) Keyboard/top cover (includes keyboard cable): (includes replacement thermal material): NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 860883-001 (non-vPro) Computer major - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 18
Base enclosure: In Jack Black finish In electric green finish Rubber Kit (not illustrated, includes 2 display bezel screw covers, 4 rubber feet, and 2 rubber screw covers) Spare part number 917436-001 917426-001 917427-001 917438-001 Display assembly subcomponents Item (1) (2) Component Display - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 19
Item Component Spare part number (3) 11.6-in, HD, AntiGlare, (1366×768), WLED, SVA, eDP, slim non-TouchScreen display panel 912370-003 (4) Display Hinge Kit (includes left and right display hinges) 917434- - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 20
AC adapter: 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) HP HDMI-to-VGA adapter HP RJ45-to-USB Mylar Kit Rubber Kit (includes 2 display bezel screw covers, 4 rubber feet, and 2 rubber screw covers) Screw Kit Spare part number 714657-001 741727-001 - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 21
replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service the maintenance instructions. Cables and connectors CAUTION: When servicing the cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 22
not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. and label the package "FRAGILE." 16 Chapter 4 Removal and replacement preliminary requirements - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 23
built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 24
these grounding workstation guidelines: ● Cover the workstation with approved static-shielding tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 25
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 26
information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing the computer - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 27
(see TouchPad board on page 26) is removed from the defective keyboard/top cover and installed on the replacement keyboard/top cover. Remove the keyboard/top cover: 1. Remove the two rubber screw covers (1). The rubber screw covers are included in the Rubber Kit, spare part number 917438-001 - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 28
the computer as far as it will open. 5. Lift the front edge (1) of the keyboard/top cover until it separates from the front edge of the base enclosure. 6. Lift the left (2) and right sides of the keyboard/top cover until they separate from the left and right sides of the base enclosure. 22 Chapter - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 29
7. Slide the keyboard/top cover (3) forward until the battery, TouchPad, and keyboard cables are accessible. 8. Disconnect the battery cable from the system board. Component replacement procedures 23 - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 30
(1) to which the TouchPad cable is attached, and then disconnect the TouchPad cable (2) from the system board. 10. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the keyboard cable (4) from the system board. 24 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 31
and the system board components each time the keyboard/top cover is removed. A thermal pad is used on the processor (1) and the heat sink section (2) that services it. The system board spare part kit includes replacement thermal material. Replacement thermal pads are also available in the Thermal - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 32
Remove the keyboard/top cover (see Keyboard/top cover on page 21). Remove the TouchPad button board: 1. Turn the keyboard/top cover upside down with keyboard/top cover. 3. Detach the TouchPad board cable (2) from the keyboard/top cover. (The TouchPad board cable is attached to the keyboard/top cover - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 33
power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 21). Remove the battery: 1. Remove the six Phillips PM1.9×4.2 screws (2) that secure the battery to the base - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 34
the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 21). Remove the connector board: 1. Release the ZIF connector (1) to this procedure to install the connector board. 28 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 35
replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 21). Remove the WLAN module: 1. Disconnect the - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 36
must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. 30 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 37
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 21). Remove the power connector cable: 1. Disconnect the power connector Reverse this procedure to install the power connector cable. Component replacement procedures 31 - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 38
The system board spare part kit includes replacement thermal material. Replacement thermal pads are also available in the computer. 3. Disconnect all external devices from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 21). 5. Remove the WLAN module (see WLAN module on - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 39
properties that ensure the proper operation of the computer. 6. Remove the four Philllips PM1.9×4.2 screws (2) that secure the system board to the base enclosure. Component replacement procedures 33 - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 40
7. Remove the system board (3). Reverse this procedure to install the system board. 34 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 41
from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 21). 5. Remove the system board (see System board on page 32). Remove the speakers: 1. Release the speaker cables - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 42
spare part information, see the individual removal subsections. Description 11.6-in, HD, BrightView (1366×768), LED, UWVA all external devices from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 21). Remove the display assembly: 1. 5 Removal and replacement procedures - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 43
display assembly (2). 7. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two display bezel screw covers (1). The display bezel screw covers are included in the Rubber Kit, spare part number 917438-001. Component replacement procedures 37 - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 44
enclosure. d. Remove the display bezel (4). The display bezel is available using spare part number 917430-001. 8. If it is necessary to replace the webcam/microphone module: a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/microphone module is attached to the - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 45
Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 922797-001. 9. If it is necessary to replace the display panel: a. Remove the four Phillips PM1.9×3.4 screws (1) that secure the display panel to the display enclosure. CAUTION: Before turning the - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 46
panel cable (2) from the display panel. e. Remove the display panel. The display panel is available using spare part number 912370-003. 40 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 47
cable. The display panel cable is available using spare part number 917431-001 and includes the webcam/microphone module cable. 11. If it is necessary to replace the display hinges: a. Remove the four Phillips PM2.4×3.6 broad head screws (1) and the four Phillips PM1.9×3.4 screws (2) that secure the - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 48
d. Remove the display panel bracket (5). The display panel bracket is available using spare part number 917435-001. Reverse this procedure to reassemble install the display assembly. 42 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 49
6 Specifications Metric U.S. Computer dimensions Width 30.0 cm 11.8 in Depth 20.7 cm 8.1 in Height 2.1 cm 0.8 in Weight (computer model equipped with a TouchScreen display assembly) 1.28 kg 2.82 lbs Weight (computer model equipped with a - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 50
7 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 51
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings ( - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 52
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 53
connector board removal 28 spare part number 12, 28 connectors, service considerations 15 D display assembly removal 36 subcomponents 12 display audio-in 7 audio-out 7 headphone 7 microphone 7 K keyboard/top cover removal 21 spare part numbers 11, 21 L left-side component 6 lights power 7 webcam - HP Chromebook 11 G5 EE | Maintenance and Service Guide - Page 54
processors 1 product name 1 security 2 serviceability 2 storage 1 wireless 1 product name 1 R removal/replacement procedures 20 right-side components 7 part numbers 11, 32 T Thermal Pad Kit, spare part number 11, 25, 32 tools required 15 TouchPad board removal 26 spare part number 11, 26 TouchPad
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HP Chromebook 11 G5 Education Edition
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.