HP AMP Printer User Guide

HP AMP Printer Manual

HP AMP Printer manual content summary:

  • HP AMP Printer | User Guide - Page 1
    HP AMP
  • HP AMP Printer | User Guide - Page 2
  • HP AMP Printer | User Guide - Page 3
    reports from control panel ...9 Load media ...10 Change the default paper size detected by printer 14 Paper basics ...15 Open the HP printer software (Windows) ...18 Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device 19 Sleep mode ...20 Quiet Mode
  • HP AMP Printer | User Guide - Page 4
    Solve a problem ...77 Jams and paper-feed issues ...78 Cartridge issues ...82 Printing issues ...84 Network and connection issues ...92 Get help from the HP Smart app ...94 Printer hardware issues ...95 Control panel error codes and status ...96 Bluetooth audio system issues ...100 HP support ...101
  • HP AMP Printer | User Guide - Page 5
    Appendix A Technical information ...103 HP Company notices ...104 Specifications ...105 Regulatory notices ...107 Environmental product stewardship program 113 Index ...121 ENWW v
  • HP AMP Printer | User Guide - Page 6
    vi ENWW
  • HP AMP Printer | User Guide - Page 7
    1 HP AMP Help Learn how to use your HP AMP. ● Get started on page 3 ● Print on page 23 ● Use Bluetooth audio system on page 35 ● Use Web Services on page 41 ● Manage cartridges on page 51 ● Connect your printer on page 61 ● Technical information on page 103 ● Solve a problem on page 77 ENWW 1
  • HP AMP Printer | User Guide - Page 8
    2 Chapter 1 HP AMP Help ENWW
  • HP AMP Printer | User Guide - Page 9
    ● Control panel lights and display icons status ● Print reports from control panel ● Load media ● Change the default paper size detected by printer ● Paper basics ● Open the HP printer software (Windows) ● Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10
  • HP AMP Printer | User Guide - Page 10
    5 Control panel 6 Audio control panel 7 Bluetooth audio system 8 Paper-width guide 9 Cartridge access door 10 Cartridges 11 Output tray 12 Output tray extender (also referred to as the tray extender) 13 Paper catch 14 Power connection 15 USB port 4 Chapter 2 Get started ENWW
  • HP AMP Printer | User Guide - Page 11
    wireless status and signal strength, HP Instant Ink status, Wi-Fi Direct status, warnings or errors, and ink levels. NOTE: HP Instant Ink service is not available in all countries. To check availability, visit hpinstantink.com. Information button: Prints out a printer information page on its current
  • HP AMP Printer | User Guide - Page 12
    HP Instant Ink warning or error. Press the Information button to print an information page, check the HP Instant Ink section for diagnostic results, and then follow the instructions on the page. NOTE: HP Instant Ink service maximum of five connections. ● If the icons: Indicate the printer is in an
  • HP AMP Printer | User Guide - Page 13
    , press the Wireless button ( ). The Wireless button light is on and blinking, the Wireless icon The printer is in the Auto Wireless Connect setup mode is on, and the signal bars are cycling. through the HP printer software. The Wireless button light is on and blinking, the Wireless icon The
  • HP AMP Printer | User Guide - Page 14
    the printer is disabled. Change the wireless settings. For more information, see Wireless settings on page 70. During the wireless setup, button light. One of the following might have occurred. - The printer has a problem connecting to the wireless network. - An error occurs or an overlap session
  • HP AMP Printer | User Guide - Page 15
    instructions in the table. Printer report How to print Description Printer Status Report Press and hold the Cancel button ( seconds. ) for three Printer Status Report provides the current printer information, cartridge status, or recent events. It can also help troubleshooting printer problems
  • HP AMP Printer | User Guide - Page 16
    tray extender. 2. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops. 3. Slide the paper-width guide to the right until it stops at the edge of the paper. 10 Chapter 2 Get started ENWW
  • HP AMP Printer | User Guide - Page 17
    photo paper into the far-right side of the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops. 3. Slide the paper-width guide to the right until it stops at the edge of the paper. ENWW Load media 11
  • HP AMP Printer | User Guide - Page 18
    more envelopes into the far-right side of the input tray and slide the stack of envelopes down until it stops. The side to be printed on should face up. 3. Slide the paper-width guide to the right against the stack of envelopes until it stops. 12 Chapter 2 Get started ENWW
  • HP AMP Printer | User Guide - Page 19
    4. Pull out the output tray and the output tray extender, and then lift the paper catch. ENWW Load media 13
  • HP AMP Printer | User Guide - Page 20
    is large, small, or medium width. You can change the default large, medium, or small paper size detected by the printer. To change the default paper size detected by the printer 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 73. 2. Click the
  • HP AMP Printer | User Guide - Page 21
    not be available. Photo printing ● HP Premium Plus Photo Paper HP Premium Plus Photo Paper is HP's highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. It is available in
  • HP AMP Printer | User Guide - Page 22
    Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos
  • HP AMP Printer | User Guide - Page 23
    HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than
  • HP AMP Printer | User Guide - Page 24
    icon on the desktop or do one of the following to open the printer software: ● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then
  • HP AMP Printer | User Guide - Page 25
    is turned on and is connected to the same network as your device. Then HP Smart will automatically detect the printer. Get more information about the HP Smart app For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart app on page 27, Scan using
  • HP AMP Printer | User Guide - Page 26
    Sleep mode Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. To change the time to Sleep mode 1. Open the embedded web server (EWS). For more information, see
  • HP AMP Printer | User Guide - Page 27
    the Draft or Best print quality, or if you print photos or envelopes, the printer works in the same way as when Quiet Mode is off. To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on
  • HP AMP Printer | User Guide - Page 28
    use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity
  • HP AMP Printer | User Guide - Page 29
    3 Print ● Print documents ● Print photos ● Print using the HP Smart app ● Print envelopes ● Print using the maximum dpi ● Print with mobile devices ● Tips for print success ENWW 23
  • HP AMP Printer | User Guide - Page 30
    might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab. To change other print settings, click the other tabs. For more printing tips, see Printer settings tips on page 33
  • HP AMP Printer | User Guide - Page 31
    settings, click the other tabs. For more printing tips, see Printer settings tips on page 33. NOTE: If you change the paper size, ensure that you have loaded the correct paper in the input tray. 5. After you print the first side, follow the onscreen instructions to reload the paper, and then click
  • HP AMP Printer | User Guide - Page 32
    might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab. To change other print settings, click the other tabs. For more printing tips, see Printer settings tips on page 33
  • HP AMP Printer | User Guide - Page 33
    information, see Load media on page 10. 2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 19. 3. On the HP Smart Home screen, make sure your printer is selected. TIP: If you want to select a different
  • HP AMP Printer | User Guide - Page 34
    ) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select
  • HP AMP Printer | User Guide - Page 35
    support.hp.com. To print in maximum dpi mode (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer
  • HP AMP Printer | User Guide - Page 36
    ● Paper Type: The appropriate paper type ● Quality: Maximum dpi 5. Select any other print settings that you want, and then click Print. 30 Chapter 3 Print ENWW
  • HP AMP Printer | User Guide - Page 37
    4.4 or later are supported by the HP Print Service Plugin. Devices running Android 4.3 or earlier can print using the HP ePrint app, available in the Google Play Store. ● Windows Mobile: Tap Print from the Device menu. NOTE: If your printer is not listed, you might need to do a one-time setup of the
  • HP AMP Printer | User Guide - Page 38
    acceptable, see Printing issues on page 84 for more information. NOTE: Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs
  • HP AMP Printer | User Guide - Page 39
    and white settings: - Color: Uses ink from all cartridges for full color prints. - Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and white prints. - High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider range of
  • HP AMP Printer | User Guide - Page 40
    pop-up menu to select the size of paper loaded in the printer. ● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality. ● To print a black and white document using only black ink, choose the Paper Type/Quality from the popup menu and choose
  • HP AMP Printer | User Guide - Page 41
    4 Use Bluetooth audio system ● Audio control panel ● Pair and connect your device to the audio system ● Respond to calls from audio control panel ● Print and audio interaction Using the Bluetooth audio system, you can enjoy music from your mobile phone, tablet, laptop, or other Bluetooth devices.
  • HP AMP Printer | User Guide - Page 42
    on standby if the power is on. ● Blinking light-The audio system is attempting to connect to a device. ● Solid on blue light-The audio system is connected to a paired device. ● Dim light-There is a print job coming and the audio is paused temporarily. Bluetooth button: ● Press to turn Bluetooth on
  • HP AMP Printer | User Guide - Page 43
    the audio system is discoverable. 2. On your device, turn on Bluetooth, search for available Bluetooth devices, and then select HP AMP from the list to pair. 3. After pairing is complete and your device is connected to the audio system, the audio system emits an announcement that the device is
  • HP AMP Printer | User Guide - Page 44
    the audio system is connected to two devices at the same time, it responds to the device which plays audio first while both devices are streaming audio to the audio system. Reconnect to the audio system Up to eight paired Bluetooth devices can be stored in the printer memory. When turned on
  • HP AMP Printer | User Guide - Page 45
    Respond to calls from audio control panel The audio system has a built-in microphone. You can answer call without disconnecting from the audio system when you are streaming audio from your mobile device to the audio system. When a call is coming in, the audio system pauses the audio before ringing.
  • HP AMP Printer | User Guide - Page 46
    the audio system turns on Bluetooth and reconnects to your mobile device. Print and audio streaming control When your mobile device is paired with the audio system, and the printer receives a print job, check the following for how print and audio streaming are handled: ● If there is no audio playing
  • HP AMP Printer | User Guide - Page 47
    5 Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Remove Web Services ENWW 41
  • HP AMP Printer | User Guide - Page 48
    the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint. Once you have signed up for an account on HP Connected (might not be available in all countries
  • HP AMP Printer | User Guide - Page 49
    . If you do not have the proxy details, contact your network administrator or the person who set up the network. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. ENWW Set up Web Services 43
  • HP AMP Printer | User Guide - Page 50
    with HP ePrint HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location. Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet access. To print a document using HP ePrint 1. Make sure you have set up Web Services
  • HP AMP Printer | User Guide - Page 51
    embedded web server (EWS). For more information, see Open the embedded web server on page 73. 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer. ENWW Remove Web
  • HP AMP Printer | User Guide - Page 52
    46 Chapter 5 Use Web Services ENWW
  • HP AMP Printer | User Guide - Page 53
    an Android or iOS device This section provides basic instructions for using the HP Smart app to scan from your Android, iOS, or Windows 10 device. For more information about using the HP Smart app, go to: ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows: www.hp.com/go/hpsmartwin-help ENWW 47
  • HP AMP Printer | User Guide - Page 54
    crop or rotate, so that you can use to adjust a previously scanned document or photo on your device. 1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 19. 2. Select Scan, and then select Import Local
  • HP AMP Printer | User Guide - Page 55
    Open the HP Smart app. 2. Tap the Plus icon if you need to change to a different printer, or add a new printer. 3. . ● If you select to scan using the printer scanner, tap the Settings icon to select the the correct input source if your printer supports scan from both the document feeder and scanner glass
  • HP AMP Printer | User Guide - Page 56
    50 Chapter 6 Scan using HP Smart ENWW
  • HP AMP Printer | User Guide - Page 57
    7 Manage cartridges This section contains the following topics: ● Check estimated ink levels ● Order ink supplies ● HP Instant Ink ● Replace cartridges ● Use single cartridge mode ● Cartridge warranty information ● Tips for working with cartridges ENWW 51
  • HP AMP Printer | User Guide - Page 58
    keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. NOTE: If you have enrolled in the HP Instant Ink service, the printer automatically checks the ink levels and orders new ink
  • HP AMP Printer | User Guide - Page 59
    the right cartridges for your printer. NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not available in your country/region, you may still view supplies information and print a list for reference when shopping at a local HP reseller. ENWW Order ink supplies 53
  • HP AMP Printer | User Guide - Page 60
    for the HP Instant Ink replacement service, which can reduce your printing costs and save you time. After you enroll in the service, your printer automatically keeps track of your ink levels and orders more ink for you when the ink is running low. HP ships the new cartridges straight to your
  • HP AMP Printer | User Guide - Page 61
    is on. 2. Remove the cartridge. a. Open the cartridge access door and wait for the print carriage to move to the center of the printer. b. Press down to release the cartridge, and then pull it toward you out of the slot. 3. Insert a new cartridge. a. Remove the cartridge from the packaging. ENWW
  • HP AMP Printer | User Guide - Page 62
    the plastic tape using the pull tab. NOTE: Do not touch the electrical contacts on the cartridge. c. Slide the cartridge into the slot at a slight upward angle, and then push up on the cartridge until it clicks into place. d. Close the cartridge access door. 56 Chapter 7 Manage cartridges ENWW
  • HP AMP Printer | User Guide - Page 63
    . When the plastic tape covers the cartridge contacts, the printer cannot detect that the cartridge is installed. If there is no plastic tape on the cartridges, try cleaning the cartridge contacts. For information about cleaning cartridge contacts, see Cartridge issues on page 82. To exit the
  • HP AMP Printer | User Guide - Page 64
    as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the cartridge as indicated: For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the printer. 58 Chapter
  • HP AMP Printer | User Guide - Page 65
    Leaving tape on the cartridges reduces ink evaporation. ● Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and icon for each slot. Make sure the cartridges snap into place. ● Align the printer for best print quality. See Printing issues on page 84
  • HP AMP Printer | User Guide - Page 66
    60 Chapter 7 Manage cartridges ENWW
  • HP AMP Printer | User Guide - Page 67
    8 Connect your printer ● Connect your printer to a wireless network with a router ● Connect wirelessly to the printer without a router ● Connect your printer by using the HP Smart app ● Wireless settings ● Connect your printer to your computer with a USB cable (non-wireless connection) ● Change from
  • HP AMP Printer | User Guide - Page 68
    TIP: To print Wireless Quick Start Guide, press and hold Power button ( ) for three seconds to turn on all the button lights on the control panel, and then press and hold the Information button ( seconds. ) for three ● Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS
  • HP AMP Printer | User Guide - Page 69
    then follow the onscreen instructions. If you have the HP printer software installed on your computer a. Open the printer software. For more information, see Open the HP printer software (Windows) on page 18. b. In the printer software, click Tools. ENWW Connect your printer to a wireless network
  • HP AMP Printer | User Guide - Page 70
    c. Click Device Setup & Software. d. Click Connect a new device, click Wireless, and then follow the onscreen instructions. 2. After the printer connects successfully, the blue Wireless light stops blinking and remains on. To connect your printer using HP printer software (OS X and macOS) 1.
  • HP AMP Printer | User Guide - Page 71
    software. Select Wireless when prompted by the printer software for a connection type. - If you are using a mobile device, make sure you have installed a compatible printing app. For more information, visit the HP Mobile Printing website at www.hp.com/go/mobileprinting. If a local version of this
  • HP AMP Printer | User Guide - Page 72
    appears. 4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP AMP (where ** are the unique characters to identify your printer). And then print your document. ● If the Wi-Fi Direct connection security for the printer is Automatic (the default setting), the
  • HP AMP Printer | User Guide - Page 73
    . c. Click Device Setup & Software, and then select Connect a new device. d. When the Connection Options software screen appears, select Wireless. Select your HP printer from the list of detected printers. e. Follow the onscreen instructions. 5. Print your document. To print from a wireless-capable
  • HP AMP Printer | User Guide - Page 74
    Depending on your operating system, click Printers & Scanners . c. Click + below the list of printers at the left. d. Select the printer from the list of detected printers (the word "Bonjour" is listed the right column beside the printer name), and click Add. 68 Chapter 8 Connect your printer ENWW
  • HP AMP Printer | User Guide - Page 75
    and Android mobile devices.) NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported. 2. Open the HP Smart app. 3. Windows: On the home screen, click or tap Setup a new printer and follow the onscreen instructions to add a printer to your network. iOS/Android
  • HP AMP Printer | User Guide - Page 76
    do so. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 18. 2. In the printer software, click Tools. 3. Click Device Setup & Software. 4. Select Reconfigure Wireless Settings. Follow the onscreen instructions. To restore network settings to
  • HP AMP Printer | User Guide - Page 77
    supports a rear USB 2.0 High Speed port for connection to a computer. To connect the printer with the USB cable 1. Visit 123.hp.com to download and install the printer software. NOTE: Do not connect the USB cable to the printer until you are prompted to do so. 2. Follow the onscreen instructions
  • HP AMP Printer | User Guide - Page 78
    : ● Your printer is currently connected to your computer through USB. ● Your computer is currently connected to a wireless network. 2. Open the HP Smart app. For information about how to open the app on a Windows 10 computer, see Use the HP Smart app to print, scan, and troubleshoot from an iOS
  • HP AMP Printer | User Guide - Page 79
    press the Information button ( ) to print a printer information page. 2. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**-HP AMP. Enter the Wi-Fi Direct password when prompted. 3. In a supported web browser on your computer, type
  • HP AMP Printer | User Guide - Page 80
    are stored on the computer until you clear them manually. You can configure your browser to accept all to remove unwanted cookies. NOTE: Depending on your printer, if you disable cookies, you also disable one the application (especially useful when using setup wizards) ● Remembering the EWS browser
  • HP AMP Printer | User Guide - Page 81
    available for Windows operating system. ● Learn how to change from a USB to wireless connection. Click here to go online for more information. ● Learn how to work with your firewall and antivirus programs during printer setup. Click here to go online for more information. ENWW Tips for setting up
  • HP AMP Printer | User Guide - Page 82
    76 Chapter 8 Connect your printer ENWW
  • HP AMP Printer | User Guide - Page 83
    a problem This section contains the following topics: ● Jams and paper-feed issues ● Cartridge issues ● Printing issues ● Network and connection issues ● Get help from the HP Smart app ● Printer hardware issues ● Control panel error codes and status ● Bluetooth audio system issues ● HP support ENWW
  • HP AMP Printer | User Guide - Page 84
    HP online troubleshooting wizard. Instructions for clearing paper jams and resolving issues with paper or the paper feed. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions button ( ). The printer tries to clear the
  • HP AMP Printer | User Guide - Page 85
    . If this does not work, complete the following steps to clear the jam manually. 2. Open the cartridge access door. 3. Wait until the carriage is idle and silent. 4. Press the Power button ( ) to turn off the printer. Then disconnect the power cord and any other cables from the rear of the
  • HP AMP Printer | User Guide - Page 86
    , get step-by-step instructions. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing a print carriage jams ▲ Remove any objects, such as paper, that are blocking the print carriage. 80 Chapter 9 Solve a problem ENWW
  • HP AMP Printer | User Guide - Page 87
    far down in the input tray. ● Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the out of paper message appears before adding paper. Solve paper-feed problems What kind of problem are you having? ● Paper is not picked up from the input
  • HP AMP Printer | User Guide - Page 88
    blink, the tri-color cartridge does not have a problem. 2. Install the black cartridge back in the printer, remove tri-color cartridge, and then close the cartridge access door. ● If the Ink Level icon for the black cartridge blinks, the black cartridge has a problem. ● If the Ink Level icon for the
  • HP AMP Printer | User Guide - Page 89
    free cloth. CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge. c. On the inside of the printer, locate the contacts for the cartridge. The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the
  • HP AMP Printer | User Guide - Page 90
    problems with print jobs not printing. The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operating system. Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer
  • HP AMP Printer | User Guide - Page 91
    . d. Try using your printer again. 5. Restart the print spooler. To restart the print spooler a. Depending upon your operating system, do one of the following: Windows 10 i. From the Windows Start menu, select Windows Administrative Tools from the app list, and then select Services. ii. Right-click
  • HP AMP Printer | User Guide - Page 92
    Click Manage, and then click Services and Applications. iii. Double-click Services, and then select Print Spooler. iv. Right-click Print Spooler, and click Restart to restart the service. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black
  • HP AMP Printer | User Guide - Page 93
    paused print job. ● Pause Printer: Pause all print jobs in the print queue. d. If you made any changes, try to print again. 4. Restart the computer. Fix print quality issues Step-by-step instructions for resolving most print quality issues. Troubleshoot print quality issues online. ENWW Printing
  • HP AMP Printer | User Guide - Page 94
    Align Cartridges on the Device Services tab. The printer prints an alignment page. e. Follow the onscreen instructions to align the cartridges. Recycle or discard the cartridge alignment sheet later. 6. Print a diagnostics page if the cartridges are not low on ink. 88 Chapter 9 Solve a problem
  • HP AMP Printer | User Guide - Page 95
    . For more information, see Open the HP printer software (Windows) on page 18. c. In the printer software, click Print and then click Maintain Your Printer to access the printer toolbox. d. Click Clean Cartridges on the Device Services tab. Follow the onscreen instructions. ENWW Printing issues 89
  • HP AMP Printer | User Guide - Page 96
    instructions. f. Click All Settings to return to the Information and Support pane. 6. Print a test page. To print a test page a. Load Letter or A4 plain, white paper in the input tray. b. Open HP Utility. NOTE: HP Utility is located in the HP folder in the Applications folder. c. Select your printer
  • HP AMP Printer | User Guide - Page 97
    when necessary. Unnecessary cleaning wastes ink and shortens the life of the print head. NOTE: If print quality still seems poor after you complete cleaning, try aligning the printhead. If print quality problems persist after cleaning and aligning, contact HP support. f. Click All Settings to return
  • HP AMP Printer | User Guide - Page 98
    it is preventing your computer from connecting to the printer. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for wireless troubleshooting ▲ From the printer control panel, press and hold the
  • HP AMP Printer | User Guide - Page 99
    language, you might be directed to the HP Mobile Printing website in another country/region or language. NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct. 3. If the Wi-Fi Direct connection security for the printer is set to Manual, do one of the following to
  • HP AMP Printer | User Guide - Page 100
    Get help from the HP Smart app The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. 94 Chapter 9 Solve a problem ENWW
  • HP AMP Printer | User Guide - Page 101
    Close cartridge access door ● Cartridge door must be closed to begin printing. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the power cord of the printer is connected firmly to a functioning power outlet. NOTE: When Auto-Off is enabled, the printer will
  • HP AMP Printer | User Guide - Page 102
    light are on. The carriage inside the printer has stalled. Open the cartridge access door and make sure the carriage is not obstructed. Move the carriage to the right, close the cartridge access door, and then press the Resume button ( ) to continue printing. See Jams and paper-feed issues on
  • HP AMP Printer | User Guide - Page 103
    the jam, and then press the Resume button ( ) to continue printing. For more information, see Jams and paper-feed issues on page 78. The on the printer. If the problem persists, contact HP. Control panel ink error status ● Light behavior Cause and Solution One of the Ink Level icons
  • HP AMP Printer | User Guide - Page 104
    solve the problem. - If the cartridges are newly installed, they might be counterfeit or previously used. Refer to the message in the HP printer software for more information. - If the cartridges are not newly installed, they are very low on ink. Press the Resume button ( ) to continue printing, and
  • HP AMP Printer | User Guide - Page 105
    about how to load paper, see Load media on page 10. The printer receives a printing job, and detects that there is no paper in the input tray. - To cancel the printing job, press the Cancel button ( ). - To continue printing, load paper, and then press the Resume button ( ). For information about
  • HP AMP Printer | User Guide - Page 106
    is connected to the the printer name in the Bluetooth device list on your device and the connection has been the printer, and then pair and connect your device. For more information, see Pair and connect your and connect your device again. For more information, see Pair and connect your device
  • HP AMP Printer | User Guide - Page 107
    require a fee): Chat with an HP support agent online. Call an HP support agent. When contacting HP support, be prepared to provide the following information: ● Product name (Located on the printer, such as HP AMP) ● Product number (located inside the cartridge access door) ● Serial number (located
  • HP AMP Printer | User Guide - Page 108
    ://www.register.hp.com. Additional warranty options Extended service plans are available for the HP AMP at additional costs. Go to www.support.hp.com , select your country/region and language, then explore the extended warranty options available for your printer. 102 Chapter 9 Solve a problem ENWW
  • HP AMP Printer | User Guide - Page 109
    and international regulatory information for the HP AMP are provided in this section. For additional specifications, see the printed documentation that came with the HP AMP. This section contains the following topics: ● HP Company notices ● Specifications ● Regulatory notices ● Environmental
  • HP AMP Printer | User Guide - Page 110
    reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and
  • HP AMP Printer | User Guide - Page 111
    for the HP AMP are provided in this section. For more product specifications, see the Product Data Sheet at www.support.hp.com . System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website at
  • HP AMP Printer | User Guide - Page 112
    complexity of the document ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI Print resolution ● For a list of supported print resolutions, visit the product support website at www.support.hp.com. Cartridge yield ● Visit www.hp.com/go/learnaboutsupplies for more information on estimated
  • HP AMP Printer | User Guide - Page 113
    printer should not be confused with the marketing name (HP AMP, etc.) or product numbers (T8X39A, etc.). and used in accordance with the instructions, may cause harmful interference to radio Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
  • HP AMP Printer | User Guide - Page 114
    or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device full Declaration of Conformity can be found at the following website: www.hp.eu/certificates (Search with the product model name or its Regulatory Model
  • HP AMP Printer | User Guide - Page 115
    and most other European countries (e.g. Switzerland, Turkey, Republic of Serbia). Using this WLAN application outdoor might lead to interference issues with existing radio services. - This product operates on radio frequencies between 2400 MHz and 2483.5 MHz, and between 5170 MHz and 5710 MHz, with
  • HP AMP Printer | User Guide - Page 116
    Declaration of conformity 110 Appendix A Technical information ENWW
  • HP AMP Printer | User Guide - Page 117
    be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of
  • HP AMP Printer | User Guide - Page 118
    Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement dépend des deux conditions suivantes : (1) cet appareil ne doit pas provoquer d'interférences nuisibles et (2) doit accepter toutes les interférences reçues, y compris des interférences pouvant
  • HP AMP Printer | User Guide - Page 119
    materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools User Information (China) ● China Energy Label for Printer, Fax and Copier Eco-Tips HP is committed to helping customers reduce their environmental footprint
  • HP AMP Printer | User Guide - Page 120
    networked standby if all wired network ports are connected and all wireless network ports are activated, please print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Power consumption HP printing
  • HP AMP Printer | User Guide - Page 121
    point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Waste disposal for Brazil Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois
  • HP AMP Printer | User Guide - Page 122
    "−" indicates that the restricted substance corresponds to the exemption. www.support.hp.com To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. 116 Appendix A Technical information ENWW
  • HP AMP Printer | User Guide - Page 123
    The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) 0 0 0 0 0 电线 0 0 0 0 0 X 0 0 0 0 打印系统 X 0 0 0 0 显示器 X 0 0 0 0 0 0 0 0 0 驱动光盘 X 0 0 0 0 扫描仪 X 0 0 0 0
  • HP AMP Printer | User Guide - Page 124
    registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/ epeat_printers.pdf. SEPA Ecolabel User Information (China) 63.0 dB(A China Energy Label for Printer, Fax and Copier GB 21521 1 3 1 2 GB 21521 W W 118 Appendix A Technical information
  • HP AMP Printer | User Guide - Page 125
    W) 表示。 GB 21521 标准。 ENWW Environmental product stewardship program 119
  • HP AMP Printer | User Guide - Page 126
    120 Appendix A Technical information ENWW
  • HP AMP Printer | User Guide - Page 127
    and print settings 9 O operating systems supported 105 P paper clear jams 78 HP, order 16 skewed pages 81 troubleshoot feeding 81 paper-feed problems, troubleshoot 81 power troubleshoot 95 print specifications 106 troubleshoot 95 printer software (Windows) opening 18 R recycle ink cartridges 114
  • HP AMP Printer | User Guide - Page 128
    122 Index ENWW
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128

HP AMP