HP 14-af100 Maintenance and Service Guide

HP 14-af100 Manual

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  • HP 14-af100 | Maintenance and Service Guide - Page 1
    HP Notebook (AMD) HP 245 G4 Notebook PC Maintenance and Service Guide
  • HP 14-af100 | Maintenance and Service Guide - Page 2
    and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: August 2015 First Edition: April 2015 Document Part Number: 808232-002 Product notice This guide describes
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
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    iv Safety warning notice
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    Display assembly subcomponents ...22 Mass storage devices ...24 4 Removal and replacement procedures preliminary requirements 25 Tools required ...25 Service considerations ...25 Plastic parts ...25 Cables and connectors ...25 Drive handling ...26 Grounding guidelines ...26 Electrostatic discharge
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    6 Removal and replacement procedures for Authorized Service Provider parts 33 Component replacement procedures ...33 Bottom cover ...34 Hard drive ...37 eMMC drive ...39 WLAN module ...41 Memory module ...43 RTC battery ...44
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    What you need to know 77 Creating the recovery media 78 Creating system restore points ...78 What you need to know 78 Creating a system restore point 78 Backing up system and personal information 78 Tips for a successful backup 79 What you need to know 79 Creating a backup using Windows
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    Removing the HP Recovery partition (select products only 93 13 Using HP PC Hardware Diagnostics (UEFI) ...95 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 96 14 Specifications ...97 Computer specifications ...97 35.6-cm (14.0-in) display specifications ...98 Hard drive
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    AMD Radeon R5 M330 (Exo PRO) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900MHz x 4 PCs, 1GHz bridge to 900MHz), TDP 18W Support HD Decode, DX11, HDMI, and PX7 35.6-cm (14.0-in), high-definition (HD), WLED, SVA, eDP, BrightView (1366×768) display, flat 3.6 mm; typical brightness: 220
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    or 9.5-mm eMMC 32 GB Optical drive Fixed, serial ATA, 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports M-disc Supports configuration without optical drive Webcam/microphone HP TrueVision HD: HD camera - Fixed (no tilt) + activity LED, USB 2.0, M-JPEG
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    , 2-finger scrolling, and pinch-zoom enabled Taps enabled by default Support Windows 8 Modern Trackpad Gestures Power requirements AC adapters: 65-W Smart Notebook ● Win8.1 for Value Notebook 64 ● FreeDOS 2.0 Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Optical drive 3
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    4 Chapter 1 Product description
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    2 External component identification Display NOTE: Refer to the illustration that most closely matches your computer. Component (1) Internal display switch (2) Webcam light (3) Webcam Description Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE:
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    , and Environmental Notices that applies to your country or region. To access this document in Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of
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    cable slot NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions. Releases the disc tray. Attaches an optional security cable to the
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    -in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. 8 Chapter 2 External component identification
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    question mark icon in the notification area, at the far right of the taskbar. Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable
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    Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 10
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    Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the keys to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. Top 11
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    Buttons Component (1) Power button 12 Chapter 2 External component identification Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button
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    Component Keys Description ▲ Type power in the taskbar search box, and then select Power and sleep settings. ‒ or - Right-click the Start button, and then select Power Options. Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed
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    Bottom Component (1) Battery lock (2) Battery bay (3) Battery release latch (4) Memory card reader 14 Chapter 2 External component identification Description Locks the battery in the battery bay. Holds the battery. Releases the battery. Reads optional memory cards that enable you to store,
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    labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and
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    of Authenticity label (select models only prior to Windows 8)-Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is
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    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 17
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    Item (1) (2) (3) (4) (5) (6) Component Spare part number Display assembly (35.6-cm [14.0-in] HD, anti-glare, touchscreen) NOTE: For display assembly spare part information, see Display assembly subcomponents on page 22. Top cover/keyboard (includes touchpad) NOTE: For a list of country code
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    Item Component UMA graphics memory, touch screen models: ● AMD A8-7410 processor For use in HP 245 G4 Notebook models: All HP 245 G4 Notebook model system boards use the following part numbers: xxxxxx-001: Without the Windows 8.1 operating system xxxxxx-501: Windows 8.1 Standard xxxxxx-601:
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    Item (16) (17) (18) (19) (20) (21) Component 500-GB, 7200-rpm, 7-mm 500-GB, 5400-rpm, 7-mm eMMC Drive Kit, 32 GB (HP Notebook models only), includes: Drive bracket eMMC drive Speakers (left and right; includes tape) Base enclosure For use in HP Notebook models: ● With an optical drive ● Without an
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    Miscellaneous parts Component HP Smart AC adapter: 65-W non-PFC EM (for use in the People's Republic of China and India only) 65-W, non-PFC, 4.5 mm 45-W non-PFC, non-slim (for use in all countries and regions except for the People's Republic of China and India) Power cord (3-pin, black, 1.0 m): For
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    Display assembly subcomponents Item (1) (2) (3a) (3b) (4) Component Display bezel (includes insulator screws) For use in HP Notebook models For use in HP 245 G4 Notebook models Raw display panel (35.6-cm [14.0-in], HD, WLED, BrightView; includes insulator screws) For use in HP Notebook models
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    Item Component (5) Webcam/microphone module (includes insulator screws) VGA HD (6) Antenna (includes insulator screws) (7) Display enclosure (includes insulator screws): For use in HP Notebook models: ● Black models ● Turbo silver models ● Red models ● White silver models ● Blue models
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    Mass storage devices Item (1) (2) (3a) (3b) (4a) (4b) Component Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel) For use in HP Notebook models For use in HP 245 G4 Notebook models Hard drive, SATA; does not include bracket): 1-TB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-
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    plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable
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    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
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    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
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    with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and
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    on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location
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    Battery Description 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Spare part number 807957-001 807956-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
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    Optical drive NOTE: Optical drive spare part kits include bracket and bezel. Description DVD+/-RW Double-Layer SuperMulti Drive for use in HP Notebook models (includes bracket and bezel) DVD+/-RW Double-Layer SuperMulti Drive for use in HP 245 G4 Notebook models (includes bracket and bezel) Spare
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    32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
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    hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 15 for
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    the optical drive bay. 3. Remove the two rubber feet from rear of the bottom of the computer (2) 34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    4. Remove the 4 Phillips PM2.5×6.0 screws (3) from the rear corners of the computer. 5. Remove the 11 Phillips PM2.5×6.0 screws that secure the bottom cover to the computer. 6. Start prying near the optical drive bay (1) and work around to the back (2) and side (3) to separate the bottom cover from
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    7. Remove the bottom cover (4). Reverse this procedure to install the bottom cover. 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description 1-TB, 5400-rpm, 2.5-in 750 GB, 5400 rpm, 2.5 in 500-GB, 7200-rpm, 7-mm 500-GB, 5400-rpm, 7-mm Hard Drive Hardware Kit (includes bracket and cable) Spare part number 778192-001 778190-001 703267-001
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    3. To disassemble the hard drive, pull the connector away from the drive to remove it (1). 4. Flex the bracket to remove it from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    eMMC drive Description eMMC drive, 32-MB (includes bracket) Spare part number 822381-001 Before removing the eMMC drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
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    4. Remove the bracket by lifting it (1) to release the adhesive (2) that secures the bracket to the computer. Reverse this procedure to install the eMMC drive. 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in
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    the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Memory module Description 8-GB (DDR3L-1600) 4-GB (DDR3L-1600) 2-GB (DDR3L-1600) Spare part number 693374-005 691740-005 691739-005 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
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    battery from the socket (1), and then remove the battery (2). Reverse this procedure to install the RTC battery. 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    USB board Description USB board (includes cable) Spare part number 813515-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
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    speaker cable from the system board (2). 3. Lift the tape that secures the speaker cable to the computer (3). 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    4. Remove the cable from the routing path (1), and then lift up and remove the speakers from the computer (2). NOTE: The speakers are not secured with screws. Reverse this procedure to install the speakers. Component replacement procedures 47
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    system board(2). 3. Remove the Phillips PM2.5×3.5 screw (3) that secures the power button board to the top cover. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    4. Press the tab that secures the board to the computer (1), and then remove the power button board and cable from the computer (2). Reverse this procedure to install the power button board and cable. Component replacement procedures 49
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    . 3. Remove the heat sink assembly from the system board. ● Discrete graphics: NOTE: Heat sink appearance may vary. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    ● UMA graphics: Thermal material locations: ● Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). Component replacement procedures 51
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    ● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Fan Description Fan Spare part number 813506-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on
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    -001, -601 823410-001, -601 814506-001, -501 814507-001, -501 814510-001, -501 814509-001, -601 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Description ● AMD A6-6310 processor ● AMD E1-6015 processor Spare part number 814508-001, -501, 601 814506-001, -501, 601 Before removing the system board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then
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    6. Remove the tape that secures the cables to the computer (6), and then remove the cables from their remaining routing paths. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    7. Position the computer upright, and then disconnect the following cables from the system board: (1): Keyboard cable (2): Power connector cable (3): Power button board cable (4): Speaker cable (5): Touchpad button board cable (6): USB board cable 8. Remove the four Phillips PM2.5×3.5 screws (1)
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    9. Lift the system board out of the computer (2). Reverse this procedure to install the system board. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    TouchPad button board Description TouchPad button board (includes bracket) Spare part number 813517-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it
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    and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 30). 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    5. Remove the optical drive (see Optical drive on page 31), if installed. 6. Remove the bottom cover (see Bottom cover on page 34). To remove the display assembly: 1. Remove the three Phillips PM2.5×5.0 screws (2), two Phillips broadhead PM2.0×2.0 screws (2) (on the right hinge), and one Phillips
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    the webcam/microphone module to the display, and then remove the module (1) enough to disconnect the cable. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    c. Disconnect the cable (2) from the module. 3. To remove the display panel: a. Remove the four Phillips PM2.0×2.4 screws (1) that secure the display panel to the enclosure. b. Rotate the display panel off the display enclosure (1) to gain access to the display cable connection on the back of the
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    (2) at the bottom of the hinges that secure the left and right hinges to the display enclosure. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    e. Remove the two Phillips PM2.0×3.0 screws (3) in the middle of the hinges that secure the left and right hinges to the display enclosure. f. Remove the left and right display hinges (4). 5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips
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    new enclosure. Use the following image to determine proper cable routing in the display. (1): Display/webcam cable 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    (2): Antenna cable Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 67
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    lift the power connector cable from the computer (4). Reverse this procedure to install the power connector cable. 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine to an optional power source. During the download and installation, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from
  • HP 14-af100 | Maintenance and Service Guide - Page 78
    Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Follow the on-screen instructions to identify your computer it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the
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    information regarding installing and troubleshooting the file. Determining from the Start screen by typing support, selecting the HP Support Assistant app, selecting My computer, source. During the download and installation, follow these instructions: ● Do not disconnect power from the computer by
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    and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area
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    file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you date and System BIOS): 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Starting Setup Utility (BIOS)
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Synchronizing
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    76 Chapter 9 Using Setup Utility (BIOS) in Windows 10
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    10 Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the
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    For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System System Protection tab. 4. Click Create, and follow the on-screen instructions. To restore, see Restoring to a previous system restore point on
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    > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control running utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files using
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    software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from changing Windows settings. See Help and Support for more information. Recovering the original
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    the computer boot order on page 81. 3. Press f9 at system bootup. 4. Select the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting
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    1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 82 Chapter 10 Backing up, restoring, and recovering in Windows 7
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    with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the
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    included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive
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    support, and then select the HP Support Assistant app. - or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. ● If you need to correct a problem Reinstall, and then follow the on-screen instructions. ● On select models, if you want
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    to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to
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    then press f9 for boot options. 3. Select the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive
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    88 Chapter 11 Backing up, restoring, and recovering in Windows 8.1
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    , refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You
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    with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the recovery media. ◦ The creation
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    started app. ● If you need to correct a problem with a preinstalled application or driver, use the applications, and then follow the on-screen instructions. ● If you want to recover the Windows recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with
  • HP 14-af100 | Maintenance and Service Guide - Page 100
    to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to
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    drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition
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    94 Chapter 12 Backing up, restoring, and recovering in Windows 10
  • HP 14-af100 | Maintenance and Service Guide - Page 103
    96. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test. NOTE: If you need to stop a diagnostic test on computers or tablets with
  • HP 14-af100 | Maintenance and Service Guide - Page 104
    UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In the the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 96 Chapter 13
  • HP 14-af100 | Maintenance and Service Guide - Page 105
    14 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 244 mm 9.61 in Width 345 mm 13.58 in Height 25.3 mm 1.00 in Weight (with 3 cell battery) 1910 g 4.21 lb Input power Operating voltage and current 19.5 V dc @ 2.31 A - 45 W 19.5 V dc @ 3.33 A - 65
  • HP 14-af100 | Maintenance and Service Guide - Page 106
    35.6-cm (14.0-in) display specifications Dimensions Height Width Diagonal Brightness Non-touch Touch on Panel (TOP) Resolution Viewing angle Backlight Graphics adapter Thickness Metric 17.6 cm 31.2 cm 35.7 cm 220 nits (non-touch) 200 nits (touch) 1366 × 768 SVA WLED eDP 3.6 mm (non-touch) 3.2 mm (
  • HP 14-af100 | Maintenance and Service Guide - Page 107
    *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 500-GB* 7.0 mm or 9.5 mm 100.6 mm 70.1 mm 92.0 g SATA 300 MB/sec ATA security 3 ms 13 ms 24 ms
  • HP 14-af100 | Maintenance and Service Guide - Page 108
    DVD±RW SuperMulti DL Drive specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X
  • HP 14-af100 | Maintenance and Service Guide - Page 109
    based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com. 1. Follow
  • HP 14-af100 | Maintenance and Service Guide - Page 110
    Intel® Anti-Theft Technology (AT) was activated, contact the provider to deactivate it. k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it. l. Remove all power and system batteries for at least 24
  • HP 14-af100 | Maintenance and Service Guide - Page 111
    Non-volatile memory usage Non Volatile Memory Type Amount (Size) Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes Controller (NIC) EEPROM 64 Kbytes (not customer accessible) Does this memory store customer data? No No Keyboard ROM 64 Kbytes No (not customer
  • HP 14-af100 | Maintenance and Service Guide - Page 112
    Bluetooth flash 2Mbit No Yes 802.11 WLAN 4kb to 8kb No Yes EEPROM Web camera 64K bit No Yes Fingerprint 512kByte Yes Yes reader Flash contents can populated by a remote management console or local applications registered by an administrator to have access to the space. Intel can be
  • HP 14-af100 | Maintenance and Service Guide - Page 113
    the computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter. 2. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD
  • HP 14-af100 | Maintenance and Service Guide - Page 114
    106 Chapter 15 Statement of Volatility
  • HP 14-af100 | Maintenance and Service Guide - Page 115
    16 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the
  • HP 14-af100 | Maintenance and Service Guide - Page 116
    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1
  • HP 14-af100 | Maintenance and Service Guide - Page 117
    Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall
  • HP 14-af100 | Maintenance and Service Guide - Page 118
    110 Chapter 16 Power cord set requirements
  • HP 14-af100 | Maintenance and Service Guide - Page 119
    17 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP
  • HP 14-af100 | Maintenance and Service Guide - Page 120
    112 Chapter 17 Recycling
  • HP 14-af100 | Maintenance and Service Guide - Page 121
    16 boot order changing 81, 86, 93 bottom 16 bottom cover removing 34 buttons left TouchPad 10 power 12 right TouchPad 10 C cables, service considerations 25 caps lock light, identifying 11 chipset, product description 1 components bottom 14 display 5 left side 8 right side 6 top 10 computer major
  • HP 14-af100 | Maintenance and Service Guide - Page 122
    HP Recovery Manager 80 correcting boot problems starting 86, 92 HP Recovery media creating 83, Windows 13 L labels Bluetooth 16 Microsoft Certificate of Authenticity 16 regulatory 16 serial number 15 service 15 wireless certification 16 WLAN 16 latch, battery release 14 lights AC adapter/battery 8
  • HP 14-af100 | Maintenance and Service Guide - Page 123
    DVD±RW SuperMulti DL Drive 100 hard drive 99 optical drive 100 supported discs 77 supported discs, recovery 84, 90 system board removing 54 spare part number , computer 15 service considerations cables 25 connectors 25 plastic parts 25 service labels, locating 15 serviceability, product description
  • HP 14-af100 | Maintenance and Service Guide - Page 124
    116 Index
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HP Notebook (AMD)
HP 245 G4 Notebook PC
Maintenance and Service Guide