Gateway NE512 User Manual (Windows 8.1)
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- Gateway NE512 | User Manual (Windows 8.1) - Page 1
- 1 Gateway notebook User's Manual Gateway notebook User's Manual - Gateway NE512 | User Manual (Windows 8.1) - Page 2
Reserved. Gateway notebook Covers: NE512 This revision service. For more information, please visit the AcerCloud website: www.acer.com/acercloud Important This manual contains proprietary information that is protected by copyright laws. The information contained in this manual is subject to change - Gateway NE512 | User Manual (Windows 8.1) - Page 3
drivers and applications backup 21 Recovering your system 23 Reinstalling drivers device .......... 36 BIOS utility 38 Boot questions 56 Requesting service 58 Tips and hints for using Windows 8.1 .... 60 Windows updates?..... 66 Where can I get more information 66 Troubleshooting 67 - Gateway NE512 | User Manual (Windows 8.1) - Page 4
4 - Table of contents Troubleshooting tips 67 Error messages 67 Internet and online security 69 First steps on the net 69 Protecting your computer 69 Choose an Internet Service Provider ........ 69 Network connections 71 Surf the Net 73 Security 73 Playing Blu-Ray or DVD movies 80 - Gateway NE512 | User Manual (Windows 8.1) - Page 5
computer can help you to be more productive, please refer to the User's Manual. This guide contains detailed information on such subjects as system utilities, data recovery, expansion options and troubleshooting. In addition it contains general regulations and safety notices for your notebook. It - Gateway NE512 | User Manual (Windows 8.1) - Page 6
6 - First things first You can also put the computer in sleep mode by pressing the sleep hotkey + . Note If you cannot power off the computer normally, press and hold the power button for more than four seconds to shut down the computer. If you turn off the computer and want to turn it on - Gateway NE512 | User Manual (Windows 8.1) - Page 7
first - 7 cord. Also, the total current rating of all equipment plugged into a single wall outlet should not exceed the fuse rating. Cleaning and servicing When cleaning the computer, follow these steps: 1. Turn off the computer. 2. Disconnect the AC adapter. 3. Use a soft, moist cloth. Do not use - Gateway NE512 | User Manual (Windows 8.1) - Page 8
know your computer GETTING TO KNOW YOUR COMPUTER After setting up your computer, as illustrated in the setup instructions, let us show you around your new Gateway computer. Top view - display 1 2 # Icon Item 1 Webcam 2 Screen Description Web camera for video communication. A light next to the - Gateway NE512 | User Manual (Windows 8.1) - Page 9
Top view - keyboard ? Getting to know your computer - 9 # Icon Item Description 1 Power button Turns the computer on and off. For entering data into your computer. See "Using the keyboard" on page 14. 2 Keyboard Do not use a keyboard protector or similar cover as the keyboard includes - Gateway NE512 | User Manual (Windows 8.1) - Page 10
10 - Getting to know your computer Left view 12 3 # Icon Item Description Connects to a Kensington-compatible Kensington lock computer security lock. slot Wrap the computer security lock cable 1 around an immovable object such as a table or handle of a locked drawer. Insert the lock into - Gateway NE512 | User Manual (Windows 8.1) - Page 11
Right view Getting to know your computer - 11 1 23 # Icon Item Description 1 Optical drive Internal optical drive; accepts CDs or DVDs. 2 Optical disk Lights up when the optical drive is access indicator active. 3 Optical drive eject Ejects the optical disk from the button drive. - Gateway NE512 | User Manual (Windows 8.1) - Page 12
Description Connects to an AC adapter. Connects to audio devices (e.g., speakers, headphones) or a headset with microphone. Connect to USB devices. Supports high-definition digital video connections. Connects to an Ethernet 10/100/ 1000-based network. Allows the computer to stay cool. Do not cover - Gateway NE512 | User Manual (Windows 8.1) - Page 13
Base view 1 2 Getting to know your computer - 13 3 # Icon Item Description 1 Ventilation and Allows the computer to stay cool. cooling fan Do not cover or obstruct the openings. Simulates removing and reinstalling 2 Battery reset pinhole the battery. Insert a paperclip into the hole and - Gateway NE512 | User Manual (Windows 8.1) - Page 14
14 - Using the keyboard USING THE KEYBOARD The keyboard has full-sized keys and a numeric keypad, separate cursor, Windows, function and special keys. Lock keys and numeric keypad Note Information in this section may not apply to your computer. The keyboard has three lock - Gateway NE512 | User Manual (Windows 8.1) - Page 15
Using the keyboard - 15 Icon Function Backup Communication Display toggle Screen blank Description Allows you to create backup copies of your computer; either the entire system or only selected files and folders. Create a regular schedule or make copies whenever you want. Enables/disables the - Gateway NE512 | User Manual (Windows 8.1) - Page 16
of the F1 to F12 keys, change the function key setting in the BIOS (to open the BIOS press F2 when starting your computer, then select the Main menu and change Function key behavior to Function keys). Windows keys The keyboard has two keys that perform Windows-specific functions. Key Description - Gateway NE512 | User Manual (Windows 8.1) - Page 17
, or tap twice anywhere on the touchtap, then slide a second finger across the touchpad to select all items in an area. Touchpad gestures Windows 8.1 and many applications support touchpad gestures that use one or more fingers. Note Support for touchpad gestures depends on the active application. - Gateway NE512 | User Manual (Windows 8.1) - Page 18
18 - Touchpad This allows you to control applications with a few simple gestures, such as: • Swipe in from edge: Access Windows tools by swiping into the center of the touchpad from the right or left edge. • Swipe in from right: Toggle the charms. • Swipe in from - Gateway NE512 | User Manual (Windows 8.1) - Page 19
tools available on your computer. Gateway provides Gateway Recovery Management, which allows you to create a recovery backup, a drivers and applications backup, and to start recovery options, either using Windows tools, or the recovery backup. Note Gateway Recovery Management is only available with - Gateway NE512 | User Manual (Windows 8.1) - Page 20
20 - Recovery 1. From Start, type 'Recovery' and then click Gateway Recovery Management in the list of apps. 2. Click Create Factory Default Backup. The Recovery Drive window opens. Make sure Copy contents from the recovery partition to the recovery drive is selected. This provides the most complete - Gateway NE512 | User Manual (Windows 8.1) - Page 21
. Important Write a unique, descriptive label on the backup, such as 'Windows Recovery Backup'. Make sure you keep the backup in a safe place that you will remember. Creating a drivers and applications backup To create a Drivers and Applications Backup, that contains the factory-loaded software and - Gateway NE512 | User Manual (Windows 8.1) - Page 22
if your computer features a DVD recorder, one or more blank recordable DVDs. 1. From Start, type 'Recovery' and then click Gateway Recovery Management in the list of apps. 2. Click Create Drivers and Applications Backup. Plug in the USB drive or insert a blank DVD into the optical drive, then click - Gateway NE512 | User Manual (Windows 8.1) - Page 23
applications on page 24. For instructions on reinstalling software and drivers that were not pre-installed, see that product's documentation or support Web site. 2. Revert to a previous system condition. If reinstalling software or drivers does not help, then the problem may be solved by returning - Gateway NE512 | User Manual (Windows 8.1) - Page 24
to reinstall device drivers that did not come pre-installed on your computer, follow the instructions provided with the device. If you are reinstalling using Windows and the recovery information stored on your computer: 1. From Start, type 'Recovery' and then click Gateway Recovery Management in - Gateway NE512 | User Manual (Windows 8.1) - Page 25
a DVD or USB drive: 1. Insert the Drivers and Applications Backup into the disc drive or connect it to a free USB port. • If you inserted a DVD wait for Gateway Resource Center to start. • If Gateway Resource Center does not start automatically, press the Windows key + , then double-click on the - Gateway NE512 | User Manual (Windows 8.1) - Page 26
section of the Gateway Resource Center. problems, you can return to one of these restore points to get your system running again. Windows drivers. Note For more information about using Microsoft System Restore, from Start, type 'Help' and then click Help and Support in the list of apps. Type 'Windows - Gateway NE512 | User Manual (Windows 8.1) - Page 27
to its factory condition If your computer experiences problems that are not recoverable by other methods, you Windows and all software and drivers that were pre-installed on your system. If you can access important files on your hard drive, back them up now. See Restore Factory Settings with Gateway - Gateway NE512 | User Manual (Windows 8.1) - Page 28
Recovery Management on page 29. Restore Factory Settings with Gateway Recovery Management 1. Click Restore Factory Settings. Important 'Restore Factory Settings' will erase all files on your hard drive. 2. The Reset your PC window opens. Images for reference only. 3. Click Next, then choose how - Gateway NE512 | User Manual (Windows 8.1) - Page 29
to choose the keyboard layout. 2. Several options are now presented. Click Troubleshoot. 3. Click either Refresh your PC or Reset your PC. Note "Refresh Customized Restore with Gateway Recovery Management 1. Click Customized Restore (Retain User Data). 2. The Refresh your PC window opens. Images for - Gateway NE512 | User Manual (Windows 8.1) - Page 30
Exit menu. e. Depending on the type of BIOS your computer uses, select Save Changes and Exit or Exit Saving Changes and press Enter. Select OK or Yes Enter. b. Windows starts from the recovery backup instead of the normal startup process. 6. Select your keyboard type. 7. Select Troubleshoot and then - Gateway NE512 | User Manual (Windows 8.1) - Page 31
deletes everything on your hard drive, then reinstalls Windows and all software and drivers that were preinstalled on your system. If you can changes to the hard drive: a. If you have deleted the recovery partition or otherwise changed the partitions on the hard drive and want to keep these changes - Gateway NE512 | User Manual (Windows 8.1) - Page 32
you can start using your computer by repeating the first-start process. Refresh your PC from the recovery backup 1. The Refresh your PC window opens. 2. Click Next. 3. Select the operating system to recover (normally only one option is available). 4. Click Refresh. 5. The recovery process begins by - Gateway NE512 | User Manual (Windows 8.1) - Page 33
to the Internet using a cable. But first, an Internet Service Provider (ISP) -- usually a phone or cable company -- will have to go to your home or office to set up Internet service. The ISP will install a small box, called a router, that will allow you - Gateway NE512 | User Manual (Windows 8.1) - Page 34
and Windows will detect and display a list of available networks during setup. Select your network and enter the password if required. Gateway a network or Change Wi-Fi settings. Otherwise, open Internet Explorer and follow the instructions. Note Please refer to your Internet Service Provider (ISP) - Gateway NE512 | User Manual (Windows 8.1) - Page 35
Connecting to the Internet - 35 Connecting to a 3G network If your computer has a SIM slot, you can connect to the Internet using a 3G (cellular phone) network. To do this, you must have a compatible SIM card and a data contract with your cellular provider. Note Please contact your cellular provider - Gateway NE512 | User Manual (Windows 8.1) - Page 36
internal Bluetooth adapter is available). Note Please check your devices owner's manual to determine how to turn on its Bluetooth adapter. Enable Bluetooth 1. Open the Charms and select Settings > Change PC Settings > PC and devices > Bluetooth, or press the Windows key + and then type 'Wireless - Gateway NE512 | User Manual (Windows 8.1) - Page 37
of the devices not having any inputs (as in a headset), the passcode is hardcoded into the device (usually "0000" or "1234"). Consult your device's user manual for more information. - Gateway NE512 | User Manual (Windows 8.1) - Page 38
is already properly configured and optimized, and you do not normally need to run this utility. However, if you encounter configuration problems, you may need to run it. To activate the BIOS utility, press during the POST while the computer logo is being displayed. Boot sequence To set the boot - Gateway NE512 | User Manual (Windows 8.1) - Page 39
and data: • Supervisor Password prevents unauthorized entry into the BIOS utility. Once set, you must enter this password to gain access to the BIOS utility. See Setting passwords on page 38. • User you forget your password, please get in touch with your dealer or an authorized service center. - Gateway NE512 | User Manual (Windows 8.1) - Page 40
center of the display screen. • When the Supervisor Password is set, a prompt appears when you enter the BIOS utility. • Type the Supervisor Password and press to access the BIOS utility. If you enter the password incorrectly, a warning message appears. Try again and press . • When - Gateway NE512 | User Manual (Windows 8.1) - Page 41
If Fast startup is off, your computer will take longer to start from Sleep. Your computer will also not start if it receives an instruction to start over a network (Wake on LAN). 1. Open the desktop. 2. Click Power Options in the Notification area. 3. Select More Power Options. 4. Select Choose - Gateway NE512 | User Manual (Windows 8.1) - Page 42
42 - Power management 5. Select Change settings that are currently unavailable. 6. Scroll down and disable Turn on fast startup. 7. Select Save changes. - Gateway NE512 | User Manual (Windows 8.1) - Page 43
you long use between charges. Battery characteristics The battery is recharged whenever you connect the computer to the AC adapter. Your computer supports charge-in-use, enabling you to recharge the battery while you continue to operate the computer. However, recharging with the computer turned - Gateway NE512 | User Manual (Windows 8.1) - Page 44
44 - Battery pack Use this conditioning process for all new batteries, or if a battery hasn't been used for a long time. Warning Do not expose battery packs to temperatures below 0° C (32° F) or above 45° C (113° F). Extreme temperatures may adversely affect the battery pack. The battery - Gateway NE512 | User Manual (Windows 8.1) - Page 45
Battery pack - 45 Checking the battery level The power meter indicates the current battery level. Rest the cursor over the battery/power icon on the taskbar to see the battery's present charge level. Battery-low warning When using battery power pay attention to the power meter. Important Connect - Gateway NE512 | User Manual (Windows 8.1) - Page 46
the power button. If you are taking the computer to a client's office or a different building, you may choose to shut down the computer: Press the Windows key + , click Settings > Power then click Shut Down Or: - Gateway NE512 | User Manual (Windows 8.1) - Page 47
Traveling with your computer - 47 You can put the computer in Sleep mode by pressing + or by closing the display. When you are ready to use the computer again, open the display and, if necessary, press and release the power button. Note The computer may enter Hibernation or Deep Sleep mode - Gateway NE512 | User Manual (Windows 8.1) - Page 48
the following items with you: • AC adapter and power cord. • The printed Setup Guide. Special considerations Follow these guidelines to protect your computer while traveling to and from work: • Minimize the effects of temperature changes by keeping the computer with you. • If you need to stop for an - Gateway NE512 | User Manual (Windows 8.1) - Page 49
your computer when carrying it into the gate area. What to take with you Take the following items with you: • AC adapter • Additional printer driver files if you plan to use another printer Special considerations In addition to the guidelines for taking the computer home, follow these guidelines to - Gateway NE512 | User Manual (Windows 8.1) - Page 50
What to bring with you Bring the following items with you: • AC adapter. • Power cords that are appropriate for your destination(s). • Additional printer driver files if you plan to use another printer. • Proof of purchase, in case you need to show it to customs officials. • International Travelers - Gateway NE512 | User Manual (Windows 8.1) - Page 51
that allow you to connect peripheral devices to your computer. For instructions on how to connect different external devices to the computer, read extend from beyond the slot. If the card contains some files, the Windows Auto Play window may appear (this depends on the contents of the card) and ask - Gateway NE512 | User Manual (Windows 8.1) - Page 52
52 - Memory card reader (2 TB). Your computer provides an SDHC or SDXC compatible card reader. Note SDXC memory cards can only be used in an SDXC-compatible reader; SD and SDHC cards can be used in either type. Removing a card from a memory card reader 1. Click on Show hidden icons arrow in the - Gateway NE512 | User Manual (Windows 8.1) - Page 53
's user's guide. 5. Turn on power to the monitor, then the computer. 6. Make sure that the current resolution and refresh rate do not exceed the specifications of the monitor. If necessary change the display settings used by the computer. Note To access the display controls, press the Windows key - Gateway NE512 | User Manual (Windows 8.1) - Page 54
54 - HDMI HDMI HDMI (High-Definition Multimedia Interface) is a high-quality, digital audio/video interface. HDMI allows you to connect any compatible digital audio/video source, such as your computer, a set-top box, DVD player, and audio/video receiver to any compatible digital audio and/or video - Gateway NE512 | User Manual (Windows 8.1) - Page 55
Gateway computers have a black tongue in the port, while USB 3.0 ports have a blue tongue. For best performance, USB 3.0 devices should always be plugged into USB 3.0 ports. Consult your device's documentation to see which standard it supports on the USB icon in the Windows task bar and select "Eject - Gateway NE512 | User Manual (Windows 8.1) - Page 56
56 - Frequently asked questions FREQUENTLY ASKED QUESTIONS The following is a list of possible situations that may arise during the use of your computer. Easy solutions are provided for each one. I turned on the power, but the computer does not start or boot up. Look at the power indicator: • If it - Gateway NE512 | User Manual (Windows 8.1) - Page 57
The keyboard does not respond. Try attaching an external keyboard to a USB port on the computer. If it works, contact your dealer or an authorized service center as the internal keyboard cable may be loose. The printer does not work. Check the following: • Make sure that the printer is connected to - Gateway NE512 | User Manual (Windows 8.1) - Page 58
the BIOS settings. 1. Check to see if Gateway disk- changes. The system will reboot. Note To activate the BIOS utility, press when you see the Gateway logo during boot up. For more information, see Recovering your system on page 23. Requesting service available, authorized service centers is in - Gateway NE512 | User Manual (Windows 8.1) - Page 59
you call Please have the following information available when you call Gateway for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by - Gateway NE512 | User Manual (Windows 8.1) - Page 60
few pointers to help you get started. How do I get to Start? Press the Windows key; click the Start button on the desktop taskbar; or move your cursor into the , such as sharing content, turning off your PC or changing settings. How do I access the charms? Move your cursor into the upper right-hand - Gateway NE512 | User Manual (Windows 8.1) - Page 61
computer running, but not be disturbed by notifications. 1. Move your cursor to the upper right-hand corner of the screen and click Settings > Change PC settings > Search & apps > Notifications. 2. Move the Quiet hours slider to On and select times to start and stop disabling notifications. How do - Gateway NE512 | User Manual (Windows 8.1) - Page 62
cursor to the upper right-hand corner of the screen and click Settings > Change PC settings > PC and devices > Lock screen. 2. Move the slider name and click Remove to remove the folder from the lock screen slideshow. 5. Change the other settings to suit your needs. How do I move tiles? Right-click - Gateway NE512 | User Manual (Windows 8.1) - Page 63
I close an app? Move your cursor to the top of the screen. You will see it change to a hand, click and drag the hand downwards past the half-way point of the screen. Can I change the screen resolution? Move your cursor to the upper right-hand corner of the screen and click - Gateway NE512 | User Manual (Windows 8.1) - Page 64
64 - Frequently asked questions 5. Save the alarm by clicking the Save icon in the upper right-hand corner. Delete Save Hour Minutes Note The alarm will only sound if your computer is awake at the set time. Where are my apps? Move your cursor to the upper right-hand corner of the screen and click - Gateway NE512 | User Manual (Windows 8.1) - Page 65
menu. Select Pin to taskbar. How do I install apps? You can download Windows Store apps from Store. You will need to have a Microsoft ID to purchase open using the pop-up keyboard. Alternatively, open All apps and scroll to 'Windows Accessories' to see the list of legacy programs. Can I use more than - Gateway NE512 | User Manual (Windows 8.1) - Page 66
of the screen and click Settings > Change PC settings > Update & recovery > Windows Update. Click Check now. Where can I get more information? For more information please visit the following pages: • Windows 8 and 8.1 tutorials: www.gateway.com/windows8tutorial • Support FAQs: support.gateway.com - Gateway NE512 | User Manual (Windows 8.1) - Page 67
to open the computer yourself; contact your dealer or authorized service center for assistance. Troubleshooting tips This computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems. If the system reports an error message or an error symptom - Gateway NE512 | User Manual (Windows 8.1) - Page 68
. Keyboard interface Contact your dealer or an authorized service error center. Memory size mismatch Press (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot. If you still encounter problems after going through the corrective measures, please contact - Gateway NE512 | User Manual (Windows 8.1) - Page 69
possible, certainly before you connect to the Internet. Choose an Internet Service Provider Using the Internet has become a natural part of daily family about their experiences or to check reviews and consumer reports. The ISP you select will provide instructions on how to connect to the Internet - Gateway NE512 | User Manual (Windows 8.1) - Page 70
of these modems include an 'router' that provides network and Wi-Fi access. Cable A cable connection provides fast and always-on Internet service via a cable television line. This service is generally available in large cities. You can use your telephone and watch cable TV at the same time you are - Gateway NE512 | User Manual (Windows 8.1) - Page 71
wired and wireless network. Most routers have a built-in DSL modem that will allow you access to a high speed DSL internet connection. The ISP (Internet Service Provider) you have chosen normally supplies a modem/router with the subscription to their - Gateway NE512 | User Manual (Windows 8.1) - Page 72
Internet and online security services. Read carefully the documentation supplied with your Access point/router for detailed setup instructions. Network cable (RJ45 already installed in your computer. A button or controls in Windows allow you to activate or deactivate the adapter. Diagram of - Gateway NE512 | User Manual (Windows 8.1) - Page 73
73 network management options. Press the Windows key ( ) + W, type " gateway.com. Gateway is dedicated to provide you with on-going personalized support. Check out our Support section to get help tailored to your needs. www.gateway.com is your portal to a world of online activities and services - Gateway NE512 | User Manual (Windows 8.1) - Page 74
computer in various ways, using up resources or clogging up a network. Note Gateway guarantees that your computer was 100% virus free at the time of purchase personal information, cause pop-up ads to appear, or even change the configuration of your computer. Spyware consumes resources on your - Gateway NE512 | User Manual (Windows 8.1) - Page 75
enough to discourage less-determined attackers, so they will give up and look for a more vulnerable computer elsewhere. More recent versions of Microsoft Windows and other popular software can be configured to download and apply updates automatically so that you do not have to remember to check for - Gateway NE512 | User Manual (Windows 8.1) - Page 76
to installing, configuring and updating several different types of security software. A complete version of Norton Internet Security is pre-installed on your Gateway system. It includes a free trial subscription to protection updates. Make sure you Activate it! Choose strong passwords and keep them - Gateway NE512 | User Manual (Windows 8.1) - Page 77
for protecting activities like online banking. • Keep your passwords in a safe place and try not to use the same password for every service you use online. • Change passwords on a regular basis, at least every 90 days. This can limit the damage caused by someone who has already gained access to - Gateway NE512 | User Manual (Windows 8.1) - Page 78
may not directly pay for the software or service with money, the free software or service you asked for may have been bundled with else's opinion, read the fine print, or even better, simply ignore it. Review bank and credit card statements regularly The impact of identity theft and online crimes can - Gateway NE512 | User Manual (Windows 8.1) - Page 79
Additionally, many banks and services use fraud prevention systems Windows security tools Windows provides a variety of protection applications. Windows Updates If you have an active Internet connection, Windows software. However, do not blame every computer problem on a virus! If you suspect your - Gateway NE512 | User Manual (Windows 8.1) - Page 80
Japan 3 Southeast Asia, Taiwan, South Korea 4 Latin America, Australia, New Zealand 5 Former USSR, parts of Africa, India 6 People's Republic of China Note To change the region code, insert a DVD movie of a different region into the DVD drive. Once your DVD drive is set to a region code, it
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Gateway notebook
User’s Manual