Epson tmu375 User Manual
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- Epson tmu375 | User Manual - Page 1
TM-U375 User's Manual 400391308 - Epson tmu375 | User Manual - Page 2
Printer Part Names (1) Printer cover (2) Control panel (3) Power switch (4) Take-up spool (5) Display module connector (6) Interface connector (7) Drawer kick-out connector (8) Power connector (9) DIP switches (under a cover) (10) Cover open recess Control Panel VALIDATION/SLIP - Epson tmu375 | User Manual - Page 3
and maintenance instructions. Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation. EPSON and ESC/POS are - Epson tmu375 | User Manual - Page 4
EMC and Safety Standards Applied Product Name: TM-U375/U375P Model Name: M63UA/M115A The following standards are applied only to the printers that are so labeled. (EMC is tested using the Epson power supplies.) Europe: CE Marking Safety: EN60950 North America: EMI: FCC/ICES-003 Class A Safety - Epson tmu375 | User Manual - Page 5
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference - Epson tmu375 | User Manual - Page 6
GEREÄUSCHPEGEL Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz (Maschinenlärminformations- Verordnung-3. GSGV) ist der arbeitsplatzbezogene Geräusch-Emissionswert kleiner als 70 dB(A) (basierend auf ISO 7779). iv - Epson tmu375 | User Manual - Page 7
Introduction Features The TM-U375 and TM-U375P are high-performance POS printers which handle slip, validation, and journal printing (both journal and receipt printing with pressure-sensitive paper) in a single unit. The main features of the TM-U375 and TM-U375P printers are as follows: 0 World's - Epson tmu375 | User Manual - Page 8
Reference Cl Chapter 4 contains specifications. Notes, Cautions, and Warnings 0 Note: % Notes have important information and useful tips on the operation of your printer. CAUTION: Cautions must be observed to avoid minor injury to yourself or damage to your equipment. WARNING: Warnings must be - Epson tmu375 | User Manual - Page 9
1-18 Running the self-test with validation paper l-19 Setting the DIP Switches l-20 TM-U375 DIP-switch functions l-21 TM-U375P DIP-switch functions l-22 Adjusting the Paper Roll End Sensing Position l-23 Using the Power Switch Cover l-25 Chapter 2 Using the Printer Operating the Control Panel - Epson tmu375 | User Manual - Page 10
3 Troubleshooting Troubleshooting 3-2 General problems 3-2 Printing problems 3-2 Paper handling problems 3-4 Hexadecimal Dumping 3-6 Starting hexadecimal dumping 3-6 Ending hexadecimal dumping 3-7 Chapter 4 Reference Information Printing Specifications 4-2 Character Specifications 4-2 Paper - Epson tmu375 | User Manual - Page 11
Chapter 1 Setting Up the Printer Setting Up the Printer 1-1 - Epson tmu375 | User Manual - Page 12
standard specification printer. Take-up spool Paper roll (1 pc) Ribbon cassette Hexagonal lock Power switch printer is protected during shipping by protective materials that must be removed before you turn on the printer. 1. Loosen the screw and remove the protective material A from the printer - Epson tmu375 | User Manual - Page 13
Protective material , Note: % Store the protective material A on the back of the printer, following the steps below. 1. Insert the projections on the protective material A into the corresponding holes as the illustration below. 2. Tighten the screw. Protective material A I Note: Q&l - Epson tmu375 | User Manual - Page 14
on-screen instructions. For customers in other countries, go to the following web site: http://www.epson-pos.com/ Select the product name from the "Select any product" pulldown menu. Connecting the Printer to Your Computer TM-U375 Follow the procedures below only when you use the printer as a single - Epson tmu375 | User Manual - Page 15
lines) Inch-type Millimeter-type 3. Plug the other end of the cable into the computer. TM-U375P You need an appropriate parallel interface cable to connect your computer to the printer. 1. Make sure that the printer and the computer are turned off. Then plug the cable into the connector on the - Epson tmu375 | User Manual - Page 16
for the TM-U375.) When you use the TM-U375 with the intelligent module, refer to the IT-U Series User's Manual for details. Use a drawer that matches the printer specification. Using an improper drawer may damage the drawer as well as the printer. 1. Make sure that the printer is turned off. 2. Plug - Epson tmu375 | User Manual - Page 17
TM-U375 TM-U375P A CAUTIONS: 1. Do not connect a telephone line to the drawer kick out connector. 2. Do not confuse the drawer kick out connector and the display module connector. Setting Up the Printer 1-7 - Epson tmu375 | User Manual - Page 18
äaligt werden. 1. Stellen Sie sicher, daß der Drucker ausgeschaltet ist. 2. Stecken Sie den Kabelsteckverbinder fest in den AuszugSteckverbinder am Drucker ein, bis er hörbar einrastet. TM-U375 1-8 Setting Up the Printer - Epson tmu375 | User Manual - Page 19
TM-U375P A ACHTUNG: 1. Am Auszug-Steckverbinder für die Geldlade keine Telefonleitung anschließen. 2. Nicht den Auszug-Steckverbinder für die Geldlade und den Displaymodul-Steckverbinder vetwechseln. Setting Up the Printer 1-9 - Epson tmu375 | User Manual - Page 20
, refer to the IT-U Series User's Manual for details. 1. Make sure that the printer is turned off. 2. Plug the cable connector (provided with the direct connection display module) securely into the printer's display module connector until it clicks. TM-U375 A CAUTIONS: 1. Do not connect a telephone - Epson tmu375 | User Manual - Page 21
the printer is turned off. 2. Connect the ground wire to the ground connector (marked FG) on the bottom of the printer with the screw provided on the printer. Alternatively, another screw located beside the power connector on the TM-U375P can be used to connect the ground wire. TM-U375 Setting - Epson tmu375 | User Manual - Page 22
EPSON power supply, PS-150 for your printer. When the printer is connected to an intelligent module, the power is supplied by the intelligent module. Refer to the IT-U Series User's Manual for details. (Intelligent module connection is available for the TM-U375 only.) Using an incorrect power supply - Epson tmu375 | User Manual - Page 23
sure that the required voltage matches that of your electrical outlet. 3. Plug the power supply's DC cable connector into the printer's power connector as shown below. TM-U375 TM-U375P 4. Plug the power supply's power cord into an electrical outlet. , Note: Qh To remove the DC cable connector, grasp - Epson tmu375 | User Manual - Page 24
cassette may be damaged. Be sure the printer is not receiving data when you replace a ribbon cassette; otherwise data may be lost. * Note: % Use the EPSON ERC-38 ribbon cassette for your printer. 1. Turn on the printer and open the printer cover. 2. Turn the ribbon cassette's knob two or three times - Epson tmu375 | User Manual - Page 25
head * Note: Q3.l If the ribbon is not installed correctly, to remove the ribbon cassette, grasp the cassette's tab on the left side, lift the left side out first, and then pull the cassette out of the printer. Repeat steps 2, 3 and 4 above to install the ribbon cassette again. Tab Setting Up the - Epson tmu375 | User Manual - Page 26
the Paper Roll Use a paper roll that matches the specifications. , Note: Q3 The printer must be turned on before installing the paper roll. 1. Fold the paper so it is exactly straight and even, as shown in the illustration, and will not tear off jaggedly. No No Correct 2. Turn on the printer - Epson tmu375 | User Manual - Page 27
tip of the paper roll into the groove on the spool as the illustration below. b) Rotate the spool two or three times to secure the paper and reinsert the side of the take-up spool as the illustration below. 2 or c) Install the take-up spool in the printer. 6. Tear off the receipt paper on the cutter - Epson tmu375 | User Manual - Page 28
run the self-test with the paper roll, slip paper, or validation paper. Running the self-test with paper roll , Note: Qh Be sure to install the ribbon cassette and the paper roll before you run the self test. 1. Make sure the printer is turned off and the printer cover is closed properly. 2. While - Epson tmu375 | User Manual - Page 29
the self-test with validation paper , Note: Qa Be sure to install the paper roll in the printer to prevent validation paper jams. 1. Make sure the printer is turned off and the printer cover is closed properly. 2. Hold down the PAPER FEED and RELEASE buttons and turn on the printer to begin the self - Epson tmu375 | User Manual - Page 30
printer is turned off. 2. Remove the screw from the DIP switch cover. Then take off the DIP switch cover, as shown in the illustration below. 3. There are two sets of switches. Notice that ON is marked on each set of switches. Use tweezers or another narrow tool to move the switches. 4. Use - Epson tmu375 | User Manual - Page 31
TM-U375 DIP-switch functions DIP Switch Set 1 SW Function l-1 Data reception error l-2 Receive buffer capacity l-3 Handshaking l-4 Word length 1-5 Parity check l-6 Parity selection l-7 Transfer speed (see table below) l-8 Transfer speed (see table below) ON Ignored 40 bytes XON/ - Epson tmu375 | User Manual - Page 32
module connector. 2. DIP switch settings cannot be changed after the power is turned on or after the printer is reset through the interface. When turning the power on, do not change the settings of DIP switches 7 and 8. TM-U375P DIP-switch functions DIP Switch Set 1 SW Function 1-1 Auto line - Epson tmu375 | User Manual - Page 33
by measuring the diameter of the paper roll. Software programs can use the ESC c 4 command to stop printing when the paper is almost gone. If you want to change the amount of paper remaining when the printer stops printing, follow the steps below to adjust the paper near end detector. , Note: % If - Epson tmu375 | User Manual - Page 34
to the position you determined from the table by moving the detector screw up or down. The numbers #1, #2, #3... are not marked on the detector scale. Use the illustration below for reference. Detector scale Detector scale 6. Secure the detector screw; then replace the take-up spool and close the - Epson tmu375 | User Manual - Page 35
You can turn the power on or off with the switch cover attached by inserting a pointed object (like a ball point pen) through either of the two small holes on the switch cover. Push to attach the cover. If an accident occurs when the power switch cover is attached, unplug the power supply cord from - Epson tmu375 | User Manual - Page 36
- Epson tmu375 | User Manual - Page 37
Chapter 2 Using the Printer Using the Printer 2-1 - Epson tmu375 | User Manual - Page 38
you first turn on the printer or after you reset the printer using the interface. The ERROR light goes off after the printer is initialized. l When the printer cover is open. Close the printer cover if this is the case. l When the printer stops printing because it senses the paper roll end. Install - Epson tmu375 | User Manual - Page 39
- Epson tmu375 | User Manual - Page 40
. Validation Paper Handling Use only validation paper (flat paper, without wrinkles, creases, or folds) that matches the specifications. , Note: % Be sure to install the paper roll in the printer, even if you plan to print only on validation paper. This will prevent paper jams. 2-4 Using the Printer - Epson tmu375 | User Manual - Page 41
* Note: Qb When the VALIDATION/SLIP light flashes (this depends on the application software), remove the paper from the paper path. Replacing the Paper Roll To change the paper roll, follow the steps below. 1. Cut the journal paper on the cutter; then remove the take-up spool. Using the Printer 2-5 - Epson tmu375 | User Manual - Page 42
of the arrow, as the illustration below. PAPER LOAD switch Never pull out the paper roll manually. 4. Reinstall a new paper roll by following the steps in Installing the Paper Roll in Chapter 1. Replacing the Ribbon Cassette Never turn the ribbon cassette's feed knob in the opposite direction of - Epson tmu375 | User Manual - Page 43
to the center of the printer and the paper clamp to release. If one of these ways is not used, the ribbon might not be inserted or removed correctly. Removing the ribbon cassette 1. Turn the printer power off and on again; then open the printer cover. 2. Grasp the ribbon cassette's tab on the left - Epson tmu375 | User Manual - Page 44
Installing the ribbon cassette 1. Turn the ribbon cassette's knob two or three times in the direction of the arrow, to take up any slack in the ribbon. or 3 times 2. Insert the ribbon in the position as shown below, and push the ribbon cassette into the printer until it clicks. Then rotate the - Epson tmu375 | User Manual - Page 45
is installed between the print head and the ribbon mask without wrinkles or creases, as shown below. Print head a* Note: Remove the ribbon cassette from the printer when you store the printer for a long time. CAUTION: Do not use aerosol sprayers containing flammable gas inside or around this product - Epson tmu375 | User Manual - Page 46
- Epson tmu375 | User Manual - Page 47
Chapter 3 Troubleshooting Troubleshooting 3-1 - Epson tmu375 | User Manual - Page 48
AC inlet of the power supply. Make sure that the power supply's power cord is properly plugged into the electrical outlet. Printing problems The ERROR light is on (not flashing) and nothing is printed. If the JOURNAL OUT light is on: The paper roll is not installed, or the paper roll is nearly or - Epson tmu375 | User Manual - Page 49
). If there is no paper jam and the print head is not overheated, turn off the printer and turn it back on after about 10 seconds. If the printer still does not work, unplug the power supply cord from the outlet immediately. Then contact a qualified service person. The ERROR light is off but nothing - Epson tmu375 | User Manual - Page 50
- Epson tmu375 | User Manual - Page 51
4. Cut the paper roll. 5. Remove the paper jam while pulling the release lever toward you, and pull the paper out in the direction of the arrow as shown in the illustration below. , Notes: Q?l 1. Never pull out the jammed paper in the opposite direction from the ejection side of the printer. 2. Pull - Epson tmu375 | User Manual - Page 52
detector may not work properly. (See Adjusting the Paper Roll End Sensing Position in Chapter 1.) Hexadecimal Dumping This feature allows experienced users to see exactly what data is coming to the printer. This can be useful in finding software problems. When you turn on the hex dump function, the - Epson tmu375 | User Manual - Page 53
in this case can be printed by placing the printer in off-line mode by opening the cover or pressing the PAPER FEED button. Example printing Hexadecimal Dump 1B 21 dumping End hexadecimal dumping by turning off the power or by resetting the printer after printing completes. Troubleshooting 3-7 - Epson tmu375 | User Manual - Page 54
- Epson tmu375 | User Manual - Page 55
Chapter 4 Reference Information Reference Information 4-1 - Epson tmu375 | User Manual - Page 56
, continuous printing) Approximately 5.4 LPS (20 columns,16 CPI, continuous printing) (LPS: Lines Per Second; CPI: Characters Per Inch) , Note: % During excessive use, printing stops to protect the print head. In this case, the actual printing speed may be slower than that listed above. Characters - Epson tmu375 | User Manual - Page 57
sheet: N60 (thickness: 0.08 mm (.0031"), weight: 68.0 g/m2) b) Cut sheets: Slip/validation paper (Use cut sheet with a paper roll loaded.) Paper types: Normal, pressure sensitive, and carbon copy paper Paper size (W X L): @ Slip paper: 70 to 182 mm X 160 to 257 mm (2.76 to 7.17" X 6.30 to - Epson tmu375 | User Manual - Page 58
41° to 104°F) Notes on using cut sheets l Use cut sheets with a paper roll loaded. l Use cut sheet that is flat, without curls, folds, warps, or wrinkles, especially at the paper end. Otherwise, the paper may become ink stained or the ribbon may get caught in the printer mechanism. Especially slip - Epson tmu375 | User Manual - Page 59
) within the areas shown in the figures below must not be used. Otherwise, the paper cannot be detected by the paper detector. Paper that is translucent must not be used. Validation paper Inserting direct1 Slip paper Inserting direction 1' 6 3 E : Srnrn(.3z?) : Holes are prohibited in this area - Epson tmu375 | User Manual - Page 60
- Epson tmu375 | User Manual - Page 61
above, without condensation) Storage: 20 to 90%RH (excluding paper and ribbon, without condensation) temperature Vibration resistance: When packed: Frequency: vibration test, and the printer should operate normally. Impact resistance: When packed: Package: Epson standard package Height: 60 - Epson tmu375 | User Manual - Page 62
: IEEE 1284 compatible (Nibble/Byte Modes) Note: Refer to the EPSON TM-U375/U375P Specification for details. Printing on Cut Sheets Use the following procedure to print on slip or validation paper. Step Host Operation Printer Operation 1 Transmit the ESC c 0 Switches to cut sheet mode and - Epson tmu375 | User Manual - Page 63
single cut sheet that is narrower than the carriage movement range, once the printer has been put in the cut sheet mode and the sheet of paper has been inserted, the following operations should be avoided: turning the power supply switch on or off, opening the cover, issuing the return home command - Epson tmu375 | User Manual - Page 64
. ASB: wait for cut sheet sensor (ASB 3-5) to be "paper p" (0). 7) To cancel the slip paper waiting state, send DLE ENQ 3. When canceled, the printer returns to paper roll mode, and the 4 bytes of ASB are transmitted. ASB: slip paper state (ASB 4-l) becomes "not selected" (1). 8) Waits for the slip - Epson tmu375 | User Manual - Page 65
single cut sheet that is narrower than the carriage movement range, once the printer has been put in the cut sheet mode and the sheet of paper has been inserted, the following operations should be avoided: turning the power supply switch on or off, opening the cover, issuing the return home command - Epson tmu375 | User Manual - Page 66
the number of dots for bit-images. 2) The 10th dot is not printed in the 7 X 9 font. The 7 X 9 font uses 10 half-dots for one character. However, when DIP switch 2-2 is ON, the printer does not print 10th dot, since the number of printable dots in this setting is 9 and the 10th byte - Epson tmu375 | User Manual - Page 67
- Epson tmu375 | User Manual - Page 68
WEEE (Waste Electrical and Electronic Equipment) Directive This information only applies to customers in the European Union, according to Directive 2002/96/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL OF 27 January 2003 on waste electrical and electronic equipment (WEEE) and legislation - Epson tmu375 | User Manual - Page 69
bbi szeméttõl elkülönítve helyezze el, és biztosítsa, hogy azt környezetbarát módon újrahasznosítsák. A rendelkezésére álló begyûjtõ létesítményekrõl kérjük tájékozódjon a megfelelõ helyi állami szerveknél vagy a viszonteladónál, ahol a terméket vásárolta. Polski Symbol przekreślonego kosza znajduj - Epson tmu375 | User Manual - Page 70
- Epson tmu375 | User Manual - Page 71
- Epson tmu375 | User Manual - Page 72
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TM-U375
User’s Manual
40039130
8