Epson ColorWorks/SecurColor C3400 FAQs

SecurColor FAQs

1.

The printer keeps feeding after putting a roll paper in there.

-By default the printer is set for gap sensing. Make sure to use the sample label

roll that came in the box. When the printer is idle, you can then set the media type

within the driver under media position detection for a different type of media.

2.

When I first turn the printer ON it takes a long time to initialize.

-The printer is feeding ink through the tubes. This process may take about 8 Min.

Please do not open the covers or turn off the printer. Otherwise, the printer will

perform cleaning again from the beginning.

3.

The ink cartridge looks like it has been used after the printer initialized.

-The printer runs an automated thorough cleaning cycle when first turned on to

get ink into the printer. You will see about 30-40% of the very first cartridge

depleted.

4.

The ink is used up really fast. What is happening?

- The printer does quite a bit of automated cleanings including an especially

thorough cleaning cycle when first turned on. But if left on and not used for an

extended length of time, it will initiate minor cleaning cycles periodically to

insure that the nozzles stay clear and the printer is always ready to print. These

automatic cleaning cycles can use quite a bit of ink, although leaving the printer

on during at least the work hours, even if used only occasionally will use the least

amount of ink. The algorithm in the printer which controls this, initiates few if

any cleaning cycles when the printer is being used regularly, so the higher the

duty cycle the more efficient it is.

5.

I am seeing black or white lines in my printout. How do I fix that?

-Please refer to the banding adjustment pdf. located at www.pos.epson.com.

6.

Some options are unavailable within the driver. How can I access them?

-Please refer to the advanced features pdf. located at www.pos.epson.com.

7.

How do I create my own layouts?

-Please refer to the creating new media layouts pdf. located at

www.pos.epson.com.

8.

How can I print variable lengths?

-Create a new media layout. Refer to creating new media layouts pdf.

-Ex. 4x10, 3x10 etc.

-Select Receipt ONLY for the media type when creating the layout.

-For Save roll media option on the General tab, select Eliminate lower and upper

margins.