Dell XPS 27 7760 XPS 27 Service Manual

Dell XPS 27 7760 Manual

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  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 1
    XPS 27 Service Manual Computer Model: XPS 7760 Regulatory Model: W13C Regulatory Type: W13C001
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 2
    and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 3
    Contents Before working inside your computer 12 Before you begin 12 Safety instructions 12 Recommended tools 13 Screw list 14 After working inside your computer 16 Technical overview 17 Inside view of your computer (touch screen 17 Inside
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 4
    modules 29 Prerequisites 29 Procedure 29 Replacing the memory modules 31 Procedure 31 Post-requisites 31 Removing the board shield 38 Procedure 38 Post-requisites 38 Removing the memory fan 39 Prerequisites 39 Procedure 39 Replacing the memory fan 41 Procedure 41 Post-requisites 41 4
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    Removing the processor heat-sink 42 Prerequisites 42 Procedure for computers with integrated graphics 42 Procedure for computers with discrete graphics 43 Replacing the processor heat-sink 45 Procedure 45 Post-requisites 45 Removing the processor 46 Prerequisites 46 Procedure 46 Replacing
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 6
    Removing the wireless card 56 Prerequisites 56 Procedure 56 Replacing the wireless card 58 Procedure 58 Post-requisites 59 Removing the stand 60 Prerequisites 60 Procedure 60 Replacing the stand 62 Procedure 62 Post-requisites 62 Removing the chassis fan 63 Prerequisites 63 Procedure
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 7
    Removing the inner frame 71 Prerequisites 71 Procedure 72 Replacing the inner frame 74 Procedure 74 Post-requisites 74 Removing the display built-in self test button board.....75 Prerequisites 75 Procedure 75 Replacing the display built-in self test button board..... 77 Procedure 77 Post-
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 8
    Removing the USB-dongle port 84 Prerequisites 84 Procedure 85 Replacing the USB-dongle port 87 Procedure 87 Post-requisites 87 Removing the diagnostic light and button board.......... 88 Prerequisites 88 Procedure 89 Replacing the diagnostic light and button board.......... 92 Procedure 92
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 9
    Removing the speakers 101 Prerequisites 101 Procedure 101 Replacing the speakers 103 Procedure 103 Post-requisites 103 Removing the power-button board 104 Prerequisites 104 Procedure 104 Replacing the power-button board 106 Procedure 106 Post-requisites 106 Removing the media-card reader
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 10
    Removing the system board 113 Prerequisites 113 Procedure 114 Replacing the system board 117 Procedure 117 Post-requisites 117 Removing the display assembly 119 Prerequisites 119 Procedure 120 Replacing the display assembly 121 Procedure 121 Post-requisites 121 Removing the middle frame
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 11
    -requisites 141 Clearing CMOS settings 141 Prerequisites 141 Procedure 141 Post-requisites 142 Flashing the BIOS 143 System diagnostic lights 144 Getting help and contacting Dell 146 Self-help resources 146 Contacting
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 12
    you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. The shut-down instruction varies depending on the operating system installed on your computer. - Windows 10: Click Start → Power → Shut down. - Windows 8.1: On the Start screen
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 13
    pins and contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 14
    I/O panel Hard-drive cage M2X3 4 Middle frame M3X4 4 I/O board I/O-board panel M3X4 1 Inner frame Middle frame M3X4 14 (touch screen) Inner frame (non-touch screen) Memory fan Middle frame M3X4 20 Middle frame M3X4 4 14
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 15
    Component Media-card reader shield Middle frame Secured to Middle frame Display Screw type M2X3 M2X4 Quanti Screw image ty 2 7 Middle frame Display M2X3 6 Power-supply Middle frame M3X4 5 unit Power-button Middle frame M2X3 2 board shield Processor heat- Middle frame M3X4 1 sink
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 16
    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 17
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Inside view of your computer (touch screen) Figure 1.
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 18
    board 7 coin-cell battery 9 processor heat-sink 11 memory module 13 solid-state drive (M.2) 15 speakers (2) 17 I/O panel 19 USB dongle-port 21 power-button board 6 microphone module 8 middle frame 10 processor 12 wireless-card shield 14 I/O board 16 memory fan 18 camera 20 display built-in self
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 19
    view of your computer (non-touch screen) 1 2.5-inch hard drive 3 power-supply unit 5 microphone module 7 coin-cell battery 9 processor heat-sink 11 memory module 13 solid-state drive (M.2) 15 speakers (2) 17 I/O panel 19 USB dongle-port 2 hard-drive cage 4 chassis fan 6 system board 8 middle frame
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 20
    board System Board Components 1 microphone cable connector 2 processor socket 3 coin-cell battery connector 4 memory module slot 5 wireless-card slot 6 audio-cable connector 7 media-card connector 8 SSD-card connector (M.2) 9 speaker cable connector 10 converter-board cable connector 11
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 21
    19 chassis-fan cable connector 20 SATA power connector 21 password clear jumper 22 CMOS clear jumper 23 side USB connector 24 touch cable connector 25 camera connector 26 display connector 27 thermal pads (on computers shipped with integrated graphics) 21
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 22
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Place the computer on a flat, soft
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 23
    the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 24
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the USB dongle-bay cover. Procedure
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 25
    2 Slide the back cover towards the top of the computer and lift the back cover off the inner frame. 25
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 26
    Procedure (non-touch screen) 1 Push the stand down. 2 Loosen the captive screws that secure the back cover to the inner frame. 26
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 27
    3 Slide the back cover towards the top of the computer and lift the back cover off the inner frame. 27
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 28
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the tabs on the back cover with
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 29
    the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. Procedure 1 Using the tabs pry open the memory-
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 30
    2 Using your fingertips, spread apart the securing clips at each end of the memory-module slot until the memory module pops up. 3 Slide and remove the memory module from the memory-module slot. 30
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 31
    inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the notch on the memory module with the tab on the memory-module slot. 2 Slide the
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 32
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 33
    2 Using the straps on the hard-drive assembly, gently push and lift the hard-drive assembly out of the hard-drive cage. 3 Pry the hard-drive bracket to release the tabs on the bracket from the slots on the hard drive. 33
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 34
    4 Slide the hard drive off the hard-drive bracket. NOTE: Note the orientation of the hard drive so that you can replace it correctly. 34
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    working inside your computer, follow the instructions in After working inside your computer. For see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are is the primary hard drive. In case, there is only one hard drive, install it on the top slot. 1
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 36
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 37
    2 Lift the system-board shield off the middle frame. 37
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 38
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the system-board
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 39
    working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 40
    3 Disconnect the memory fan cable from the system board. 40
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 41
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the memory fan cable to the system board. 2 Align the
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 42
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: For maximum cooling of the processor, do
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 43
    3 Lift the processor heat-sink off the system board. Procedure for computers with discrete graphics NOTE: Depending on the configuration you ordered, the appearance of the processor heat-sink and the number of screws may differ. 1 In sequential order (indicated on the heat sink), loosen the captive
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 44
    3 Lift the processor heat-sink off the system board. NOTE: Computers that support AMD R9 M470X and AMD R9 M485X graphics configuration are shipped with 8 captive screws NOTE: Computers that support AMD Radeon Pro WX7100, AMD Radeon Pro WX4150, and AMD Radeon RX470 graphics are shipped with 7 captive
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 45
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: For maximum cooling of the processor, do
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 46
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 47
    3 Gently lift the processor and remove it from the processor socket. 47
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 48
    inside your computer, follow the instructions in After working inside your computer. For the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: If either the all four corners are aligned at the same height. If one or more corners of the processor are higher than the
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 49
    4 Pivot the release-lever down and place it under the tab on the processor cover. Post-requisites 1 Replace the processor heat-sink. 2 Replace the system-board shield. 3 Replace the back cover. 4 Replace the USB dongle-bay cover. 49
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 50
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 51
    Procedure Using a plastic scribe, gently push the tabs on the coin-cell battery socket and lift the coin-cell battery off it's slot on the system board. 51
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 52
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure With the positive-side facing up, insert
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 53
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 54
    2 Slide and remove the solid-state drive from the solid-state drive slot. 54
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 55
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 56
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 57
    7 Slide and remove the wireless card out of the wireless-card slot. 57
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 58
    computer, follow the instructions in After working inside your Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: cable through the routing guide. 3 Connect the antenna cables to the scheme for the wireless card supported by your computer: Table 2.
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 59
    8 Route the antenna cables through the securing clip. Post-requisites 1 Replace the system-board shield. 2 Replace the back cover. 3 Replace the USB dongle-bay cover. 59
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 60
    inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover.
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 61
    2 Lift the stand off the computer. 61
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 62
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the stand with
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 63
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 64
    2 Disconnect the power-supply unit cable from its connector on the system board. 3 Disconnect the chassis fan cable from the system board. 4 Remove the four screws (M3X4) that secure the chassis fan to the middle frame. 64
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 65
    5 Lift the chassis fan along with its cable off the middle frame. 65
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 66
    your computer, follow the instructions in After working inside your computer. see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the . 5 Route the power-supply unit cable through the routing guides on the chassis fan. Post-requisites 1 Replace the system
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 67
    your computer, follow the instructions in After working inside your computer. the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the Procedure 1 Remove the power-supply unit cable from the routing guides on the chassis fan. 2 Disconnect the power-supply unit
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 68
    5 Open the securing clips and release the cables. 6 Remove the five screws (M3X4) that secure the power-supply unit to the middle cover. 68
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 69
    7 Lift the power-supply unit with the cable off the middle cover. 69
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 70
    inside your computer, follow the instructions in After working inside your computer. see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw to the middle cover. 3 Route the cables through the guide and close the clip to secure the cables. 4 Connect
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 71
    the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 72
    Procedure 1 Remove the screws (M3X4) that secure the inner frame to the middle frame. NOTE: Touch screen has 14 screws and non-touch screen has 20 screws that secure the inner frame to the middle frame. 72
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 73
    2 Gently pry the inner frame from the sides and lift it off the middle frame. 73
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 74
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the inner frame
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 75
    your computer, follow the instructions in After working inside your computer the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the frame. Procedure 1 Remove the power-button cable from the routing guide on the power-button board shield. 2 Remove the two screws
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 76
    7 Lift the Display Built-in Self Test button board off the middle frame. 76
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 77
    your computer, follow the instructions in After working inside your computer. the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the the Display Built-in Self Test button cable through the routing guides. 5 Connect the Display Built-in Self Test button cable
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 78
    inside your computer, follow the instructions in After working inside your computer. see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB from the system board and release it from the routing guides on the middle frame. 2 Remove the four screws (
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 79
    4 Using a plastic scribe, carefully pry and lift the microphone modules (4) with the cable off the slots on the middle frame. 79
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 80
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices .dell.com/ regulatory_compliance. Procedure 1 Align the microphone modules (4) with their slots on the middle frame. 2 Route the cable through the routing guides
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 81
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 82
    5 Lift the I/O panel off the middle frame. 6 Remove USB-dongle port. 7 Remove the Diagnostic light button board. 82
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 83
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Replace the Diagnostic light button board. 2
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 84
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 85
    Procedure 1 Remove the three screws (M3X4) that secure the USB dongle port to the I/O panel. 2 Remove the USB dongle port cable from the routing guide on I/O panel. 85
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 86
    3 Remove the USB dongle port from the I/O panel. 86
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 87
    computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best dell.com/ regulatory_compliance. Procedure 1 Route the USB dongle port cable into the slot on I/O panel . 2 Route the USB dongle port cable through the routing guide
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 88
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 89
    Procedure 1 Spread apart the securing tabs to release the I/O-panel bracket from the I/O panel. 89
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 90
    2 Lift the I/O-panel bracket off the I/O panel. 3 Remove the screw that secures the power diagnostic button and light board to the I/O-panel bracket. 90
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 91
    4 Lift the power diagnostic button and light board off the I/O-panel bracket. 91
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on power diagnostic
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 93
    your computer, follow the instructions in After working inside your computer. see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the I/O panel. Procedure 1 Remove the cable from the routing guide on hard-drive cage. 2 Open the securing clips and
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 94
    4 Disconnect the hard-drive data cables from the system board. 5 Remove the four screws (M3X4) that connects the hard-drive cage to the middle frame. 94
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 95
    6 Lift the hard-drive cage off the middle frame. 7 Remove the four screws (M2X3) that connects the interposer to the hard-drive cage. 8 Disconnect the interposer from the hard-drive cage. 95
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    your computer, follow the instructions in After working inside your computer. see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the of the hard-drive age. 6 Route the cables through the guide and close the clip to secure the cables. Post-requisites 1
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 97
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 98
    3 Disconnect the left backlight power cable from the converter board. 4 Remove the three screws (M3X4) that secure the converter board to the middle frame. 98
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 99
    5 Lift the converter board off the middle frame. 99
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 100
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the converter
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 101
    inside your computer, follow the instructions in After working inside your computer. For , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle release it from the routing guides on middle frame. 2 Remove the eight screws (M3x4) that
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 102
    3 Lift the speakers along with the cable off the middle frame. 102
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 103
    inside your computer, follow the instructions in After working inside your computer. the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the the middle frame. 3 Route the cable through the routing guides on middle frame and connect the speaker cable to the
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 104
    your computer, follow the instructions in After working inside your computer. the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB middle frame. 2 Remove the power-button cable from the routing guide on the power-button board shield. 3 Lift the power-
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 105
    6 Disconnect the Display Built-in Self Test button cable from the power-button board. 105
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 106
    your computer, follow the instructions in After working inside your computer. the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the frame. 5 Route the power-button cable through the routing guides on the power-button board shield. Post-requisites 1 Replace
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 107
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 108
    5 Disconnect the audio cable from the media-card. 108
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 109
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the audio cable to the media card
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 110
    inside your computer, follow the instructions in After working inside your computer. For practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle the routing guide on the middle frame. 3 Lift the metal foil and turn the
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 111
    4 Disconnect the camera cable from the camera assembly. 111
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 112
    computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best dell.com/ regulatory_compliance. Procedure 1 Connect the camera cable to the camera assembly. 2 Turn the camera assembly and route the camera cable through the routing guide
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 113
    instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer's Service cover. 2 Remove the back cover. 3 Remove the memory modules. 4 Remove the stand. 5 Remove the chassis fan
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 114
    14 Remove the solid-state drive. Procedure NOTE: To avoid any potential damage to the cables, ensure to release them from the routing guides. 1 Using the pull tab, disconnect the display cable from the system board. 2 Disconnect the camera cable from the system board. 3 Disconnect the touch cable (
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 115
    10 Using the pull tab, disconnect the media-card reader cable from the system board. 11 Disconnect the audio cable from the system board. 12 Remove the screw (M3X4) that secures the media-card reader cable and audio cable to the system board. 13 Remove the 12 screws (M3X4) that secure the system
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 116
    14 Lift the system board off the middle frame. 116
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 117
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer's Service Tag is stored in the system board. You must
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 118
    2 Replace the wireless card. 3 Replace the memory fan. 4 Replace the coin-cell battery. 5 Replace the processor. 6 Replace the processor heat- frame. 10 Replace the chassis fan. 11 Replace the stand. 12 Replace the memory modules. 13 Replace the back cover. 14 Replace the USB dongle-bay cover. 118
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 119
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. 3 Remove the memory modules. 4 Remove
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 120
    23 Remove the camera. 24 Remove the system board. 25 Remove the Display built-in self test button board. Procedure 1 Press the tabs on the cable to release it from the connector. 2 Disconnect the cable from its slot on the middle frame. 3 Press the tabs on the backlight cable. 4 Disconnect the
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 121
    computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Open the latch and connect the Replace the memory fan. 121
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 122
    17 Replace the power-supply unit. 18 Replace the wireless card. 19 Replace the chassis fan. 20 Replace the system-board shield. 21 Replace the stand. 22 Replace the hard drive. 23 Replace the memory modules. 24 Replace the back cover. 25 Replace the USB dongle-bay cover. 122
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 123
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. 3 Remove the memory modules. 4 Remove
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 124
    23 Remove the camera. 24 Remove the system board. 25 Remove the Display built-in self test button board. Procedure NOTE: The following steps are applicable only for non-touch systems. NOTE: Depending on the configuration you ordered, the appearance of the middle frame may differ. 1 Press the tabs on
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 125
    7 Remove the 7 screws (M3X4) that secures the middle frame to display. 8 Remove the 6 screws (M2X3) that secures the middle frame to the speaker bezel. 9 Lift the middle frame off the display. 125
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 126
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The following steps are applicable only
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 127
    the processor. 12 Replace the processor heat-sink. 13 Replace the I/O panel. 14 Replace the microphones. 15 Replace the inner frame. 16 Replace the memory fan. 17 Replace the power-supply unit. 18 Replace the wireless card. 19 Replace the chassis fan. 20 Replace the system-board shield. 21 Replace
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 128
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. 3 Remove the memory modules. 4 Remove
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 129
    23 Remove the camera. 24 Remove the system board. 25 Remove the Display built-in self test button board. 26 Remove the middle frame. Procedure NOTE: The following steps are applicable only for non-touch systems. 1 Lift the display panel. 2 Pull the speaker bezel away from the display panel. 129
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 130
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The following procedure is applicable only
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 131
    17 Replace the memory fan. 18 Replace the power-supply unit. 19 Replace the wireless card. 20 Replace the chassis fan. 21 Replace the system-board shield. 22 Replace the stand. 23 Replace the hard drive. 24 Replace the memory modules. 25 Replace the back cover. 26 Replace the USB dongle-bay cover
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 132
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. 3 Remove the memory modules. 4 Remove
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 133
    23 Remove the camera. 24 Remove the system board. 25 Remove the Display built-in self test button board. 26 Remove the middle frame. Procedure NOTE: The following procedure is applicable only for non-touch systems. After performing all the prerequisites, we are left with the display panel. 133
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 134
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The following steps are applicable only
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 135
    2 Place the middle frame on the display panel. 3 Replace the 6 screws (M2X3) that secures the middle frame to speaker bezel. 4 Replace the 7 screws (M2X4) that secures the middle frame to display. 135
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 136
    5 Turn the display assembly over. 136
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 137
    the Mylar (6) from the display panel. NOTE: The six Mylars are factory installed with the replacement display panel. Peeling off the Mylar can result in one of the two following acceptable scenarios: - A portion of Mylar remains in the middle frame. - The whole Mylar is peeled off from the display
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 138
    the processor. 13 Replace the processor heat-sink. 14 Replace the I/O panel. 15 Replace the microphones. 16 Replace the inner frame. 17 Replace the memory fan. 18 Replace the power-supply unit. 19 Replace the wireless card. 20 Replace the chassis fan. 21 Replace the system-board shield. 22 Replace
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 139
    setup program 1 Turn on or restart your computer. 2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. You can inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices,
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 140
    Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. 3 Remove the stand. 4 Remove the system-board shield. Procedure 1 Locate the password reset jumper on the system board. NOTE: For more information on the location of the jumper, see "System board components". 2 Remove the
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 141
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 142
    3 Wait for 5 seconds and replace the jumper plug to its original location. Post-requisites 1 Replace the system-board shield. 2 Replace the stand. 3 Replace the back cover. 4 Replace the USB dongle-bay cover. 142
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 143
    Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your Double-click the BIOS update file icon and follow the instructions on the screen. 143
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 144
    patterns and what they indicate: Table 3. System diagnostic lights Light pattern Problem description 2,1 System board error 2,2 System board or power supply unit or power supply cable error 2,3 System board or memory or CPU error 2,4 Coin-cell battery error 2,5 BIOS failure 2,6 CPU
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 145
    The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed. The repetitive beep codes help the user troubleshoot problems with the computer. Camera status light: Indicates whether the camera is in use. • Solid white - Camera is in use. • Off - Camera is not
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 146
    about Dell products and services www.dell.com Dell Help & Support app Get started app Accessing help In Windows search, type Help and Support, and press Enter. Online help for operating system www.dell.com/support/windows Troubleshooting information, user manuals, setup instructions, product
  • Dell XPS 27 7760 | XPS 27 Service Manual - Page 147
    NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. 147
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XPS 27
Service Manual
Computer Model: XPS 7760
Regulatory Model: W13C
Regulatory Type: W13C001