Dell XPS 13 9360 XPS 13 Service Manual

Dell XPS 13 9360 Manual

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  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 1
    XPS 13 Service Manual Computer Model: XPS 9360 Regulatory Model: P54G Regulatory Type: P54G002
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 2
    data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 3
    your computer 10 Before you begin 10 Safety instructions 10 Recommended tools 11 Screw list 12 After working inside your computer 14 Removing the base cover 15 Procedure 15 Replacing the base cover 18 Procedure 18 Removing the battery 19 Prerequisites 19 Procedure 19 Replacing the
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 4
    31 Prerequisites 31 Procedure 31 Replacing the speakers 33 Procedure 33 Post-requisites 33 Removing the coin-cell battery 34 Prerequisites 34 Procedure 34 Replacing the coin-cell battery 36 Procedure 36 Post-requisites 36 Removing the heat sink 37 Prerequisites 37 Procedure 37 4
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    Replacing the heat sink 39 Procedure 39 Post-requisites 39 Removing the battery-status light cable with microphones 40 Prerequisites 40 Procedure 40 Replacing the battery-status light cable with microphones 42 Procedure 42 Post-requisites 42 Removing the touchpad 43 Prerequisites 43
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 6
    Removing the I/O board 50 Prerequisites 50 Procedure 50 Replacing the I/O board 53 Procedure 53 Post-requisites 53 Removing the display assembly 54 Prerequisites 54 Procedure 54 Replacing the display assembly 60 Procedure 60 Post-requisites 61 Removing the display hinge cover 62
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    68 Replacing the system board 73 Procedure 73 Post-requisites 74 Entering the Service Tag in the BIOS setup program 74 Removing the power-adapter port 75 Prerequisites 75 Procedure 75 Replacing the power-adapter port 77 Procedure 77 Post-requisites 77 Removing the fan 78 Prerequisites 78
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    91 Downloading the USB 3.0 driver 92 Downloading the Wi-Fi driver 92 Downloading the media-card reader driver 93 Downloading the chipset driver 94 Downloading the network driver 95 System setup 96 Boot Sequence 96 Navigation keys 96 System setup 97 Entering BIOS setup program 97 System
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    Troubleshooting 108 Flashing the BIOS 108 Flashing BIOS (USB key 108 Enhanced Pre-Boot System Assessment (ePSA) diagnostics 109 Running the ePSA Diagnostics 109 System diagnostic lights 110 Flea power release 111 Wi-Fi power cycle 112 Getting help and contacting Dell 113 Self-help resources
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 10
    card and optical disc from your computer, if applicable. Safety instructions Use the following safety guidelines to protect your computer from potential practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 11
    troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell ensure that the ports and connectors are
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 12
    Palm-rest M1.6x1.5 30 assembly Touchpad Palm-rest M2x2 4 assembly Speakers Palm-rest M2x2 4 assembly Power- Palm-rest M2x3 1 adapter port assembly System board Palm-rest M1.6x3 7 assembly I/O board Palm-rest M1.6x3 2 assembly Heat sink System board M2x3 4 Hinge Palm
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 13
    Component Secured to Screw type Wireless card System board M2x3 Quantity 1 Display-cable System board M2x3 2 bracket Battery Palm-rest M2x2 3 assembly Battery Palm-rest M1.6x4 1 assembly Base cover Base cover Palm-rest assembly Palm-rest assembly M2x3, Torx 8 M1.6x6 1 Screw
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 14
    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 15
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Using your fingertips, open the system badge
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 16
    3 Remove the eight screws (M2x3, Torx) that secure the base cover to the palmrest assembly. Figure 1. Removing the base cover 1 screws (9) 3 base cover 2 system badge 4 Starting from the back of the computer, pry up the base cover using a plastic scribe. 16
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 17
    5 Lift the base cover off the palm-rest assembly. Figure 2. Removing the base cover 1 palm-rest assembly 3 plastic scribe 2 base cover 17
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 18
    inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the base
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 19
    inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Disconnect the battery cable from the system board
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 20
    tape that secures the speaker cable to the battery. Figure 3. Removing the battery 1 battery cable 3 tape (6) 2 speaker cable 3 Remove the screw (M1.6x4) that secures the battery to the palm-rest assembly. 4 Remove the three screws (M2x2) that secure the battery to the palm-rest assembly. 20
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 21
    5 Lift the battery off the palm-rest assembly. Figure 4. Removing the battery 1 palm-rest assembly 3 screws (4) 2 battery 6 Turn the computer over, open the display, and press the power button for about 5 seconds to ground the computer. 21
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 22
    . After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the battery with the screw holes on the palm-rest
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 23
    working inside your computer, follow the instructions in After working inside your computer. For more see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are 2 Remove the battery. Procedure 1 Remove the screw (M2x2) that secures the solid-state
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 24
    2 Slide and remove the solid-state drive from the solid-state drive slot. Figure 5. Removing the solid-state drive 1 solid-state drive slot 3 solid-state drive 2 screw 24
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 25
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 26
    secures the solid-state drive to the system board. Figure 6. Replacing the solid-state drive 1 solid-state drive slot 3 notch 5 screw Post-requisites 1 Replace the battery. 2 Replace the base cover. 2 tab 4 solid-state drive 26
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 27
    working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. Procedure 1 Remove the screw (M2x3
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 28
    4 Slide and remove the wireless card out of the wireless-card slot. Figure 7. Removing the wireless card 1 wireless-card bracket 3 antenna cables (2) 5 wireless-card slot 2 screw 4 wireless card 28
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 29
    inside your computer, follow the instructions in After working inside your computer. For see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the notches antenna cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 30
    6 Replace the screw (M2x3) that secures the wireless-card bracket to the system board. Figure 8. Replacing the wireless card 1 wireless card 3 tab 5 screw 7 wireless-card slot Post-requisites 1 Replace the battery. 2 Replace the base cover. 30 2 notch 4 antenna cables (2) 6 wireless-card bracket
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 31
    inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. Procedure 1 Disconnect the speaker cable
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 32
    4 Lift the speakers, along with its cables, off the palm-rest assembly. Figure 9. Removing the speakers 1 tape (2) 3 speaker cable 5 speakers (2) 2 system board 4 screws (4) 6 palm-rest assembly 32
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 33
    . After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Using the alignment posts on the the battery. 2 Replace the base cover. 33
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 34
    working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program's settings to default. It
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 35
    2 Note the location of the coin-cell battery and pry it off the palm-rest assembly. Figure 10. Removing the coin-cell battery 1 coin-cell battery cable 3 coin-cell battery 2 palm-rest assembly 35
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 36
    . After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Adhere the coin-cell battery to the palm-rest assembly. 2 Connect the
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 37
    inside your computer, follow the instructions in After working inside your computer. the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink Prerequisites 1 Remove the base cover. 2 Remove the battery. Procedure 1 In sequential order (as indicated on the heat
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 38
    2 Lift the heat sink off the system board. Figure 11. Removing the heat sink 1 heat sink 2 M2x3 screws (4) 38
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 39
    computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat battery. 2 Replace the base cover. 39
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 40
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The battery-status light cable with microphones is an assembly that
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 41
    light cable with microphones routing and peel the cable along with the microphones from the palm-rest assembly. Figure 12. Removing the battery-status light cable with microphones 1 tape 3 keyboard-controller board 5 palm-rest assembly 2 latch 4 battery-status light cable with microphones 41
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 42
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The battery-status light cable with microphones is an assembly that
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 43
    working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. Procedure 1 Open the latch and
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 44
    2 Peel off the touchpad cable from the keyboard and palm-rest assembly. Figure 13. Removing the touchpad cable 1 latch 2 touchpad cable 3 Remove the four screws (M2x2) that secure the touchpad to the palm-rest assembly. If applicable, peel off
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 45
    4 Lift the touchpad from the inner edge and remove it from the palm-rest assembly. Figure 14. Removing the touchpad 1 screws (4) 3 touchpad 2 palm-rest assembly 45
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 46
    . After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the battery. 2 Replace the base cover. 46
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 47
    working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. Procedure 1 Open the latches and
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 48
    2 Note the I/O-board cable routing as well as its orientation, and then peel off the cable from the keyboard. Figure 15. Removing the I/O-board cable 1 latches (2) 3 keyboard 2 I/O-board cable 48
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 49
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Slide both ends of the I/O-board cable
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 50
    working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. Procedure 1 Remove the two screws
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 51
    5 Open the latch and disconnect the fingerprint-reader cable (optional) from the I/O board. Figure 16. Removing the I/O board 1 screws (2) 3 display cable 5 I/O-board cable 7 latch 2 tape 4 latch 6 fingerprint-reader cable (optional) 8 media-card reader cable 6 Peel off the tape that secures the
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 52
    7 Starting from the outer edge, lift the I/O board at an angle and remove the I/O board. Figure 17. Removing the I/O board 1 palm-rest assembly 2 I/O board 52
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 53
    . After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Slide the I/O board at an Replace the battery. 2 Replace the base cover. 53
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 54
    inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. Procedure 1 Disconnect the touchscreen
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 55
    5 Disconnect the antenna cables from the wireless card. Figure 18. Removing the display assembly 1 touchscreen cable (optional) 3 wireless-card bracket 5 antenna cables (2) 7 tape 2 camera cable 4 screw 6 wireless card 6 Remove the screw (M1.6x3) that secures the display cable to the I/O board.
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 56
    the fan. 10 Peel off the tape from the display-cable bracket. Figure 19. Removing the display assembly 1 tapes (4) 3 media-card reader cable 5 routing guides (2) 2 screw 4 display cable 11 Remove the two screws (M2x3) that secure the display-cable bracket to the system board. 12 Lift the display
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 57
    13 Using the pull tab, disconnect the display cable from the system board. Figure 20. Removing the display assembly 1 display cable 3 screws (2) 2 display-cable bracket 4 pull tab 57
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 58
    14 Open the palm-rest assembly at an angle of 90 degrees, and then remove the four screws (M2.5x4) that secure the display hinges to the palm-rest assembly. Figure 21. Removing the display assembly 1 palm-rest assembly 3 display hinges (2) 2 display assembly 4 screws (4) 58
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    15 Slide and remove the palm-rest assembly from the display hinges. Figure 22. Removing the display assembly 1 palm-rest assembly 2 display assembly 59
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 60
    follow the instructions in After working inside home page at www.dell.com/ regulatory_compliance. Procedure bracket. 8 Route the display cable through the routing guides on the fan. 9 Connect the media-card Connect the antenna cables to the wireless card. 13 Align the screw hole on the wireless-card
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 61
    Post-requisites 1 Replace the battery. 2 Replace the base cover. 61
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 62
    inside your computer, follow the instructions in After working inside your computer. For the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The display Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the display assembly. Procedure 1 With the
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 63
    2 Lift the display hinge cover off the display assembly. Figure 23. Remove the display hinge cover 1 display hinge cover 2 display assembly 63
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 64
    computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The display hinge cover is Replace the battery. 3 Replace the base cover. 64
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 65
    inside your computer, follow the instructions in After working inside your computer. For the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The antenna is . Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the display assembly. 4 Remove the display
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 66
    2 Lift the antenna off the display assembly. Figure 24. Removing the antenna 1 antenna 2 screws (4) 66
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 67
    . After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The antenna is included as 3 Replace the battery. 4 Replace the base cover. 67
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 68
    , follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 69
    3 Open the latch and disconnect the keyboard-controller board cable from the system board. Figure 25. Removing the system board 1 touchscreen cable (optional) 3 tape 5 coin-cell battery cable 7 keyboard-controller board cable 2 camera cable 4 power-adapter port cable 6 speaker cable 8 latch 69
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 70
    4 Peel off the tape from the display-cable bracket. 5 Peel off the tape that secures the speaker cable to the system board. 6 Disconnect the fan cable from the system board. 7 Open the latches and disconnect the I/O-board cable and the touchpad cable from the system board. Figure 26. Removing the
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 71
    9 Lift the display-cable bracket off the display cable. 10 Using the pull tab, disconnect the display cable from the system board. Figure 27. Removing the system board 1 display-cable bracket 3 display cable 2 screws (2) 11 Remove the six screws (M1.6x3) that secure the system board to the palm-
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 72
    12 Starting from the outer edge, lift the system board at an angle to release it from the tabs on the palm-rest assembly. Figure 28. Removing the system board 1 screws (6) 3 palm-rest assembly 2 system board 72
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 73
    , follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 74
    solid-state drive. 3 Replace the wireless card. 4 Replace the battery. 5 Replace the base cover. Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3 Navigate to the Main tab and enter the
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 75
    inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card. 4 Remove
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 76
    3 Lift the power-adapter port off the palm-rest assembly. Figure 29. Removing the power-adapter port 1 screw 3 palm-rest assembly 2 power-adapter port cable 4 power-adapter port 76
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 77
    working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw hole on the power-adapter port with the screw hole on the palm
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 78
    inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card. 4 Remove
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 79
    2 Note the display-cable routing and remove the cable from the routing guides on the fan. Figure 30. Removing the fan 1 tape (3) 3 routing guides (2) 2 display cable 3 Remove the screw (M1.6x3) that secures the fan to the palm-rest assembly. 79
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    4 Lift the fan along with its cable off the palm-rest assembly. Figure 31. Removing the fan 1 screw 3 palm-rest assembly 2 fan 80
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    your computer, follow the instructions in After working inside your computer. the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the palm-rest assembly. 3 Route the display cable through the routing guides on the fan. 4 Adhere the tape that secures the display
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 82
    inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card. 4 Remove
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 83
    Procedure 1 Open the latches and disconnect the keyboard cable and the keyboard-backlight cable from the keyboard-controller board. Figure 32. Removing the keyboard 1 keyboard-backlight cable 3 keyboard cable 2 latches (2) 4 keyboard-controller board 2 Note the routing of the touchpad cable, the
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 84
    3 Remove the 30 screws (M1.6x1.5) that secure the keyboard to the palm-rest assembly. Figure 33. Removing the keyboard 1 screws (30) 3 palm-rest assembly 2 keyboard 84
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    4 Lift the keyboard off the palm-rest assembly. Figure 34. Removing the keyboard 1 keyboard 2 palm-rest assembly 85
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    working inside your computer, follow the instructions in After working inside your computer. For , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes the coin-cell battery. 7 Replace the speakers. 8 Replace the wireless card. 9 Replace
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 87
    the instructions in After working at www.dell.com/ regulatory_compliance battery. 6 Remove the battery-status light cable with microphones. 7 Remove the touchpad. 8 Remove the I/O-board cable. 9 Remove the I/O board. 10 Remove the display assembly. 11 Remove the heat sink. 12 Remove the system board. 13
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    Procedure After performing all the pre-requisites, we are left with the palm-rest assembly. 88
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    inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The palm-rest assembly is an assembly that
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 90
    display assembly. 6 Replace the I/O board. 7 Replace the I/O-board cable. 8 Replace the touchpad. 9 Replace the battery-status light cable with microphones. 10 Replace the coin-cell battery. 11 Replace the speakers. 12 Replace the wireless card. 13 Replace the battery. 14 Replace the base cover. 90
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    follow the instructions on the screen to install the driver. Downloading the graphics driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 92
    you saved the graphics driver file. 17 Double-click the graphics driver file icon and follow the instructions on the screen to install the driver. Downloading the USB 3.0 driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product Support, enter the Service Tag of your computer
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 93
    the instructions on the screen. Downloading the media-card reader driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 94
    follow the instructions on the screen. Table 3. Identifying media-card reader driver in device manager Before driver installation After driver installation Downloading the chipset driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product Support, enter the Service Tag of your
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 95
    on your computer. 2 Go to www.dell.com/support. 3 Click Product support enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 96
    boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: • Access System Setup by pressing F2 key • Bring up the one-time boot menu by pressing F12 key The one-time
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 97
    program, it is recommended that you write down the BIOS Setup program screen information for future reference. Use the BIOS Setup program for the following purposes: • Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive. • Change
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 98
    2 During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and options-System information menu General-System Information System Information BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. Asset Tag Displays the
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 99
    the video controller type of the computer. dGPU Video Controller Displays the discrete graphics information of the computer. Video BIOS Version Displays the video BIOS version of the computer. Video Memory Displays the video memory information of the computer. Panel Type Displays the Panel
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 100
    bluetooth device information of the computer. Battery Information Displays the battery health information. Boot Sequence Boot Sequence or disable SMART Reporting during system startup. USB Configuration Enable Boot Support Enable or disable booting from USB mass storage devices such as
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 101
    connected to external USB port. USB PowerShare Enable or disable charging external devices through the USB PowerShare port. Audio Enable or -Video menu Video LCD Brightness Set the panel brightness independently for Battery and AC power. Table 7. System setup options-Security menu Security
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 102
    Platform Trust Technology (PTT) visibility to the operating system. Computrace(R) Enable or disable the BIOS module interface of the optional Computrace(R) Service from Absolute Software. CPU XD Support Enable or disable the Execute Disable mode of the Processor. Admin Setup Lockout Enable to
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 103
    HyperThread control Power Management AC Behavior Enable Intel Speed Shift Technology Auto on Time USB Wake Support Advanced Battery Charge Configuration Primary Battery Charge Configuration POST Behavior Adapter Warnings Enable or disable additional processor sleep states. Default: Enabled. Enable
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 104
    the speed of the boot process. Default: Thorough. Extend BIOS POST Time Configure additional pre-boot delay. Pull Screen Logo setup options-Virtualization Support menu Virtualization Support Virtualization Specify whether Maintenance Service Tag Display the system's Service Tag. Asset Tag Create
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 105
    or an external USB key. Table 13. System setup options-System Logs menu System Logs BIOS Events Display BIOS events. Thermal Events Display Thermal events automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 106
    only when the status is in Not Set. To enter the system setup, press F2 immediately after a power-on or re-boot. 1 In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2 Select System/Admin Password and create a password in the Enter the
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 107
    Remove the base cover. 2 Remove the battery. 3 Remove the coin-cell battery. 4 Wait for one minute. 5 Replace the coin-cell battery. 6 Replace the battery. 7 Replace the base cover. Clearing BIOS (System Setup) and System passwords Contact Dell technical support to clear the forgotten passwords. For
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 108
    flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 109
    instructions on the screen to complete the BIOS update. Enhanced Pre-Boot System Assessment (ePSA) diagnostics The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS problems the F12 key when the Dell logo is displayed. 3
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 110
    . Note the error code and contact Dell. or 8 Shut down the computer. 9 RAM is detected. The following table shows different power and battery-status light patterns and associated problems. Table 16. Diagnostics Light pattern Problem description 2,1 CPU failure 2,2 System board: BIOS
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 111
    3,3 3,4 Problem description Memory or RAM failure Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: 1
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 112
    Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. 1 Turn off your computer. 2 Turn off the modem. 3 Turn off
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 113
    about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.com/support/linux Troubleshooting information, user manuals, setup instructions, product
  • Dell XPS 13 9360 | XPS 13 Service Manual - Page 114
    • Troubleshooting and diagnostics • Factory and system restore • BIOS information Resource location To locate the Me and My Dell relevant Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell
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XPS 13
Service Manual
Computer Model: XPS 9360
Regulatory Model: P54G
Regulatory Type: P54G002