Dell Vostro 15 5510 Service Manual

Dell Vostro 15 5510 Manual

Dell Vostro 15 5510 manual content summary:

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    Vostro 15 5510 Service Manual Regulatory Model: P106F Regulatory Type: P106F001 April 2021 Rev. A00
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    of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
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    Contents Chapter 1: Working on your computer 6 Safety instructions...6 Working inside your computer...6 Entering Service Mode...8 Exiting Service Mode...9 After working inside your computer...9 Chapter 2: Removing and installing components 10 Recommended tools...10 Screw list...10 Major
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    system resolution...67 System setup options...68 Updating the BIOS in Windows ...77 Updating BIOS on systems with BitLocker enabled 77 Updating the Dell BIOS in Linux and Ubuntu environments 77 Flashing BIOS (USB key)...77 System and setup password...78 Assigning a system setup password...78
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    Chapter 5: Troubleshooting...80 Dell SupportAssist Pre-boot System Performance Check diagnostics 80 Running the SupportAssist Pre-Boot System Performance Check 80 82 Flashing the BIOS...83 WiFi power cycle...83 Flea power release...83 Chapter 6: Getting help...84 Contacting Dell...84 Contents 5
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    and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at
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    for shut-down instructions. 3. Disconnect your such as intermittent problems or a shortened Dell products, the sensitivity to static damage is now higher than in previous Dell damage to recognize and troubleshoot is the intermittent (also on. Once deployed properly, service parts can be removed from
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    When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Entering Service Mode Service Mode allows users to immediately cut off electricity from the computer and conduct repairs
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    allows users to immediately cut off electricity from the computer and conduct repairs without disconnecting the battery cable from the system board. To exit Service Mode: 1. Connect the AC adapter to the power-adapter port on your computer. 2. Press the power button to turn on the computer. Your
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    2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • Recommended tools • Screw list • Major components of your system • Base cover • Battery • Battery cable • Memory • Solid-state drive-M.2 slot one
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    Table 1. Screw list Component Base cover Screw type ● Captive screws M2x7.5 ● M2x4 Quantity ●2 ●7 3-cell battery 4-cell battery Wireless card Solid-state drive - Slot 1 Solid-state drive - Slot 2 Fan Heat sink System board M2x3 3 M2x3 4 M2x3 1 M2x3 1 M2x3 1 M2x3 2 Captive screws 4
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    Major components of your system 1. Base cover 2. Heat sink 3. System board 4. Memory module 5. Battery 6. Speakers 7. Palm-rest and keyboard assembly 8. Touchpad 9. Display assembly 10. Coin-cell battery 11. I/O board 12. M.2 2280 SSD card 12 Removing and installing components
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    WLAN 14. M.2 2230 SSD card 15. Power button with optional fingerprint reader 16. Fan 17. Power-adapter port NOTE: Dell provides a list of components and Follow the procedure in Before working inside your computer. 2. Enter Service Mode. About this task The following images indicate the location of
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    Steps 1. Loosen the two (M2x7.5) captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the seven (M2x4) screws that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the U-shaped indents at the top
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    Removing and installing components 15
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    battery. ● Do not bend the battery. ● Do not use tools of any kind to pry on or against the battery. ● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage to the battery and other system components. 16 Removing and installing
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    a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. ● Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers. Removing the 3-cell battery Prerequisites 1. Follow the procedure
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    Steps 1. Using the alignment posts, place the 3-cell battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the 3-cell battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the three (M2x3) screws that secure the 3-cell battery to the palm-rest and
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    Steps 1. Peel the tape that secures the battery cable to the system board. 2. Disconnect the battery cable from the system board. 3. Remove the four (M2x3) screws that secure the 4-cell battery to the palm-rest and keyboard assembly. 4. Lift the 4-cell battery, along with its cable, off the palm-
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    Remove the base cover. 3. Remove the 3-cell battery or 4-cell battery, whichever applicable. NOTE: If battery is disconnected from system board for service, then there is a delay during system boot as the system undergoes RTC battery reset. About this task The following images indicate the location
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    Steps 1. Flip the battery and remove the battery cable from the routing guides on the battery. 2. Disconnect the battery cable from the connector on the battery. 3. Lift the battery cable off the battery. Installing the battery cable Prerequisites
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    cable on the battery. 2. Route the battery cable through the routing guides on the battery. 3. Connect the battery cable to the connector on the 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following images
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    Steps 1. Lift the Mylar to access the memory module. 2. Use your fingertips to pull the securing clips from both sides of the memory module until the memory module pops-up. 3. Remove the memory module from the memory-module slot. NOTE: Repeat step 1 to step 3 to remove any other memory modules
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    module and reinstall it. NOTE: Repeat step 1 to step 4 to install any other memory modules in your computer. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. 24 Removing and installing components
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    , do not remove the solid-state drive while the computer is in sleep or on state. 2. Enter Service Mode. 3. Remove the base cover. About this task NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive, or a 2280 solid-state drive in M.2 slot one. NOTE: This
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    solid-state drive. NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive, or a 2280 solid-state drive in and keyboard assembly. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer.
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    2. Enter Service Mode. 3. Remove the base cover. About this task NOTE: Depending on the configuration ordered, your computer may support a 2280 solid- state drive. NOTE: Depending on the configuration ordered, the computer one may support a 2280 solid-state drive, or a 2230 solid-state drive in M.2
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    screw (M2x3) that secures the 2280 solid-state drive to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Installing the solid-state drive mounting bracket on M.2 slot one About this task
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    or 2280 solid-state drive, whichever applicable. Solid-state drive-M.2 slot two Removing the 2230 solid-state drive from M.2 slot two Prerequisites NOTE: M.2 slot two supports only 2230 solid-state drive. Removing and installing components 29
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    solid-state drive. NOTE: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state. 2. Enter Service Mode. 3. Remove the base cover. About this task The following image indicates the location of the 2230 solid-state drive that is installed in M.2 slot
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    the installation procedure. About this task NOTE: Solid-state drives are fragile. Exercise care when handling the solid-state drive. NOTE: M.2 slot two supports only 2230 solid-state drive. NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in M.2 slot two
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    secures the solid-state drive thermal shield and solid-state drive to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. 32 Removing and installing components
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    Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following images indicate the location of the wireless card and provide a visual representation of the removal
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    the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Silkscreen marking Main Auxiliary White Black
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    (M2x3) that secures the wireless-card bracket to the wireless card and the system board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Fan Removing the fan Prerequisites 1. Follow the procedure in Before working inside your
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    secure the fan to the palm-rest and keyboard assembly. 3. Connect the fan cable to the system board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. 36 Removing and installing components
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    BIOS setup program's settings to default. It is recommended that you note the BIOS setup program's settings before removing the coin-cell battery. 2. Enter Service Mode. 3. Remove the base cover. About this task The following images indicate the location of the coin-cell battery and provide a visual
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    palm-rest and keyboard assembly. 2. Connect the coin-cell battery cable to the I/O board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Heat sink Removing the heatsink Prerequisites 1. Follow the procedure in Before working
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    About this task The following images indicate the location of the heatsink and provide a visual representation of the removal procedure. Steps 1. In reverse sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the
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    your computer. Network-port bracket Removing the network-port bracket Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following image(s) indicate the location of the network-port bracket and provide
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    Steps 1. Remove the two (M2x5) screws that secure the network-port bracket to the I/O board. 2. Lift the network-port bracket off the I/O board. Installing the network-port bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation
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    3. Replace the two (M2x5) screws that secure the network-port bracket to the I/O board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working
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    Steps 1. Remove the three (M2.5x4.5) screws that secure the left hinge to the palm-rest and keyboard assembly. 2. Open the display hinge at an angle of 90 degrees. 3. Open the latch, and disconnect the power button with optional fingerprint reader cable from the I/O board. 4. Disconnect the coin-
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    display hinge to the palm-rest and keyboard assembly. Next steps 1. Install the network-port bracket. 2. Install the base cover. 3. Exit Service Mode. 4. Follow the procedure in After working inside your computer. Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working
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    cable, keyboard cable, and the touchpad cable from the system board. 2. Note the speaker cable routing, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 3. Peel the tape that secures the speaker cable to the palm-rest and keyboard assembly. 4. Disconnect
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    speaker cable to the system board. 3. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 4. Connect the keyboard backlit cable, 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. 46
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    Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following images indicate the location of the touchpad and provide a visual representation of the removal procedure.
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    Steps 1. Slide the touchpad into the slot on the palm-rest and keyboard assembly. NOTE: Turn the computer over and open the display. Ensure that the touchpad is equally aligned along all four sides. 2. Replace the two (M2x1.8) screws that secure the touchpad to the palm-rest and keyboard assembly.
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    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following images indicate the location of the display assembly and provide a visual representation of the
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    Steps 1. Peel the tape that secures the display cable to the system board. 2. Open the latch and disconnect the display cable from the system board. 3. Remove the three (M2.5x4.5) screws that secure the left-display hinge to the system board. 4. Remove the three (M2.5x4.5) screws that secure the
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    the latch to secure the cable. 6. Adhere the tape that secures the display cable to the system board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Removing and installing components 51
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    reader Removing the power button with optional fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. 4. Remove the I/O board. About this task The following images indicate the location of the power
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    with optional fingerprint reader to the palm-rest and keyboard assembly. Next steps 1. Install the I/O board. 2. Install the base cover. 3. Exit Service Mode. 4. Follow the procedure in After working inside your computer. Power-adapter port Removing the power-adapter port Prerequisites 1. Follow the
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    board. 4. Peel the tape that secures the power-adapter port cable to the system board. 5. Remove the power-adapter port cable from the routing guide on the palm-rest and keyboard assembly. 6. Lift the power-adapter port, along with its cable, off the palm-rest and keyboard assembly. Installing
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    and keyboard assembly. 2. Route the power-adapter port cable through the routing guide on the palm-rest and keyboard assembly. 3. Adhere the tape that secures keyboard assembly. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer
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    4. Remove the memory module. 5. Remove the M.2 2280 solid-state drive or M.2 2230 solid-state drive from M.2 slot one, whichever applicable. 6. Remove the M.2 2230 solid-state drive from M.2 slot two, if applicable. 7. Remove the wireless card. 8. Remove the fan. 9. Remove the heat sink. About this
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    Removing and installing components 57
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    order to simplify the procedure and preserve the thermal bond between the system board and heat-sink. NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. 58 Removing and installing components
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    NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board. The following image indicates the connectors on your system board. Figure 2. System board connectors 1.
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    60 Removing and installing components
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    Steps 1. Align and place the system board on the palm-rest and keyboard assembly. 2. Replace the three (M2x2) screws that secure the system board to the palm-rest and keyboard assembly. 3. Connect the display cable to the system board and close the latch to secure the cable. 4. Adhere the tape that
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    along with the heat sink. 12. Remove the power-button with optional fingerprint reader. 13. Remove the power-adapter port. 14. Remove the speakers. 15. Remove the touchpad. 16. Remove the display assembly. About this task After performing the steps in the pre-requisites, you are left with the palm
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    Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface. Removing and installing components 63
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    the M.2 2230 solid-state drive in M.2 slot two, if applicable. 13. Install the memory module. 14. Install the 3-cell battery or 4-cell battery, whichever applicable. 15. Install the base cover. 16. Follow the procedure in After working inside your computer. 64 Removing and installing components
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    and downloads This chapter details the supported operating systems along with instructions on how to install the drivers. Topics: • Downloading the drivers Downloading the drivers Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then
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    4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information
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    : optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ● Bring up setup option controls the automatic boot flow for Support Assist System Resolution Console and Dell OS Recovery tool. Choose one of the
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    the ownership tag of the computer. Displays the manufacture date of the computer. Displays the ownership date of the computer. Displays the express service code of the computer. Displays the ownership tag of the computer. Displays whether the signed firmware update is enabled. Displays the battery
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    Table 5. System setup options-System information menu Overview Device Information Panel Type Displays the Panel Type of the computer. Video Controller Displays the graphics information of the computer. Video Memory Displays the video memory information of the computer. Video BIOS Version
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    functional in an operating system environment. Default: ON. Enable USB Boot Support Enables or disables booting from USB mass storage devices such as external hard drive controller. Default: RAID. SATA is configured to support RAID (Intel Rapid Restore Technology). Enables or disables various
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    Table 8. System setup options-Storage menu Storage Storage Interface Port Enablement Enables or disables onboard drives Default: ON. SMART Reporting Enable SMART Reporting Enables or disables the S.M.A.R.T(Self-Monitoring, Analysis, and Reporting Technology) option on the system. Default: OFF.
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    specified work period. Advanced Battery Charged maximizes battery health while still supporting heavy use during the work day. Default: OFF. Enable mode, Hibernate and Power Off. Default: OFF. Enable on Dell USB-C Dock Enables the Dell USB-C Dock when connected to wake the computer from Standby
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    default, the option is enabled. Absolute Enable or disable or permanently disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute software. By default, the option is enabled. UEFI Boot Path Security Controls whether or not the computer will prompt the
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    Enable Master Password Lockout When enabled, this will disable the master password support. By default, the option is disabled. Allow Non-Admin PSID Revert the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 14
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    Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery Tool. By default, the threshold value is set to 2. Table 15. System setup options-System Management menu System Management Service Tag Asset Tag AC Behavior Wake on AC Displays the
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    by Intel Virtualization Technology for Direct I/O. By default, the option is enabled. Table 19. System setup options-Performance menu Performance Multi Core Support Active Cores Enables to change the number of CPU cores available to the operating system. By default, the All Cores options is
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    Article: How to Enable or Disable BitLocker with TPM in Windows. Steps 1. Restart the computer. 2. Go to Dell.com/support. ● Enter the Service Tag or Express Service Code and click Submit. ● Click Detect Product and follow the instructions on screen. 3. If you are unable to detect or find the
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    the knowledge base article SLN143196 at www.dell.com/support. 3. Copy the BIOS setup program Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu. 7. Type the BIOS setup program filename and press Enter. 8. The BIOS Update Utility appears. Follow the instructions
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    Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and Setup password. You cannot delete or change an existing System or Setup password, if the Password
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    Troubleshooting Topics: • Dell SupportAssist Pre-boot System Performance Check diagnostics • System diagnostic lights • Recovering the operating system • Flashing BIOS (USB key) • Flashing the BIOS • WiFi power cycle • Flea power release Dell inform you of problems encountered during testing NOTE
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    holding down power button. CPU failure Run the Intel CPU diagnostics tools. If problem persists, replace the system board. System Board failure (included BIOS corruption or ROM error) failure Reset the CMOS battery connection. If problem persists, replace the RTC battery. Troubleshooting 81
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    . If problem persists, replace troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/support
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    BIOS: Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads
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    . Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1. Go to Dell.com/support. 2. Select your support category. 3. Verify your country or region in the Choose a Country
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Vostro 15 5510
Service Manual
Regulatory Model: P106F
Regulatory Type: P106F001
April 2021
Rev. A00