Dell S5840cdn Color Smart Printer User Guide
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- Dell S5840cdn | Color Smart Printer User Guide - Page 1
Dell S5840cdn Laser Printer User's Guide July 2017 Trademarks Information in this document is subject to change without notice. © 2016 Dell, Inc. All rights reserved. Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks - Dell S5840cdn | Color Smart Printer User Guide - Page 2
Learning about the printer 8 Finding information about the printer...8 Selecting a location for the printer...10 Printer configurations...11 from a flash drive...21 Supported flash drives and file types...22 Printing from a mobile device using Mopria Print Service 23 Printing from a mobile device - Dell S5840cdn | Color Smart Printer User Guide - Page 3
printer...51 Saving energy and paper...52 Recycling...52 Clearing jams 54 Avoiding jams...54 Identifying jam locations...55 Paper jam in trays...56 Paper jam in the multipurpose feeder...57 Paper jam in the standard bin...57 Paper jam in door A...58 Troubleshooting 61 Network connection problems - Dell S5840cdn | Color Smart Printer User Guide - Page 4
Contents 4 Contacting technical support...89 Upgrading and migrating 91 Hardware...91 Software...105 Firmware...105 Appendix...107 Index...109 - Dell S5840cdn | Color Smart Printer User Guide - Page 5
with this product or the manufacturer's authorized replacement. CAUTION-POTENTIAL INJURY: Do not use . Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before sometime after setting up the printer, then turn the printer off, and unplug the - Dell S5840cdn | Color Smart Printer User Guide - Page 6
on supported configurations, contact the place where you purchased the printer. replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions replacement parts. Refer service or repairs, other than those - Dell S5840cdn | Color Smart Printer User Guide - Page 7
exposure limits. To avoid high ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no references to filters in the product maintenance - Dell S5840cdn | Color Smart Printer User Guide - Page 8
maintaining the printer • Troubleshooting and solving problems Help using the printer software Find it here Scan the Quick Response (QR) code or go to Dell.com/QRL/Printer/S5840cdn to view product documents. Setup documentation-The setup documentation came with the printer. User's Guide and Quick - Dell S5840cdn | Color Smart Printer User Guide - Page 9
you contact technical support: • E‑mail support • Service tag • Voice support • Express service code Note: The service tag and express service code appear on labels on the printer. • Software and Drivers-Certified drivers for your printer Software CD and installers for Dell printer software - Dell S5840cdn | Color Smart Printer User Guide - Page 10
meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard. • Provide a flat, sturdy, and stable surface. • Keep the printer: - Clean, dry, and free of dust. - Away from stray staples and paper clips. - Away from the direct airflow of air conditioners, heaters, or - Dell S5840cdn | Color Smart Printer User Guide - Page 11
a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, contact the place where you purchased the printer. CAUTION-TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all - Dell S5840cdn | Color Smart Printer User Guide - Page 12
or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement. Warning-Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur - Dell S5840cdn | Color Smart Printer User Guide - Page 13
from Sleep or Hibernate mode. 5 Stop or Cancel button Stop the current job. 6 Indicator light Check the status of the printer. 7 Volume buttons Adjust the volume of the headset or speaker. 8 Headset or speaker port Attach a headset or speaker. 9 Backspace button Move the cursor backward - Dell S5840cdn | Color Smart Printer User Guide - Page 14
settings, administrative setup, and active embedded solutions. Touch To 1 Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. Note: You can - Dell S5840cdn | Color Smart Printer User Guide - Page 15
application profiles. Lock Device Prevent users from accessing any printer functions from the home screen. Printing a menu settings page From Troubleshooting Login Methods Schedule USB Devices Security Audit Log Login Restrictions Confidential Print Setup Solutions LDAP Settings Mobile Services - Dell S5840cdn | Color Smart Printer User Guide - Page 16
the location settings of the bookmark are correct, type the IP address of the host computer where the bookmark is located. • Make sure that the printer has access rights to the folder where the bookmark is located. 4 Apply the changes. Configuring Eco‑Settings 1 From the home screen, touch Eco - Dell S5840cdn | Color Smart Printer User Guide - Page 17
each tray separately. Keep all other trays closed until needed. 1 Remove the tray. Note: To avoid jams, do not remove trays while the printer is busy. 2 Adjust the guides to match the size of the paper you are loading. Note: Use the indicators on the bottom of the tray to position the - Dell S5840cdn | Color Smart Printer User Guide - Page 18
Loading paper and specialty media 18 3 Flex, fan, and align the paper edges before loading. 4 Load the paper stack with the printable side faceup. Notes: • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. • For two‑sided printing, load letterhead - Dell S5840cdn | Color Smart Printer User Guide - Page 19
media 19 Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Adjust the guide to match the size of the paper you are loading. 3 Flex, fan, side facedown and the top edge entering the printer first. • Load envelopes with the flap side up and against the right side of the paper - Dell S5840cdn | Color Smart Printer User Guide - Page 20
same paper size or type. 4 Save the settings. Note: You can also change the paper size and type settings from the printer control panel. Warning-Potential Damage: The temperature of the fuser varies according to the specified paper type. To avoid printing issues, match the paper type settings in the - Dell S5840cdn | Color Smart Printer User Guide - Page 21
1 Insert a flash drive into the USB port. Notes: • If you insert the flash drive when an error message appears, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the display. 2 From the display, touch the - Dell S5840cdn | Color Smart Printer User Guide - Page 22
the File Allocation Table (FAT) system. Many flash drives are tested and approved for use with the printer. For more information, go to www.dell.com/support/printers. File types Documents: • .doc or .docx • .xls or .xlsx • .ppt or .pptx • .pdf • .xps Images: • .dcx • .gif • .jpeg or .jpg • .bmp - Dell S5840cdn | Color Smart Printer User Guide - Page 23
is supported only in some Apple devices. 1 From the home screen of your mobile device, launch a compatible application. 2 Select an item to print, and then tap the share icon. 3 Tap Print, and then select the printer. 4 Send the print job. Printing from a mobile device using Dell Document - Dell S5840cdn | Color Smart Printer User Guide - Page 24
Expiration Set the amount of time before confidential jobs are automatically deleted from the printer memory. Note: Confidential held jobs are stored in the printer until you log in and release or delete them manually. Repeat Job Expiration Set the amount of time before repeat jobs are deleted from - Dell S5840cdn | Color Smart Printer User Guide - Page 25
Printing 25 Canceling a print job From the printer control panel 1 From the home screen, touch Job Queue. Note: Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer. • From the System Preferences in the Apple menu, navigate to your - Dell S5840cdn | Color Smart Printer User Guide - Page 26
all information on nonvolatile memory check box, and then touch ERASE. 3 Follow the instructions on the display. Erasing printer hard disk memory 1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. 2 Select the Sanitize all information on hard disk check box, and - Dell S5840cdn | Color Smart Printer User Guide - Page 27
the content of any installed printer memory in the following circumstances: • The printer is being decommissioned. • The printer hard disk is being replaced. • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization - Dell S5840cdn | Color Smart Printer User Guide - Page 28
to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Networking Connecting the printer to a • A wireless network adapter is installed in your printer. For more information, see the instructions that came with the adapter. Using the Push Button - Dell S5840cdn | Color Smart Printer User Guide - Page 29
then select + > IP. 2 Type the IP address in the address field. 3 Apply the changes. Setting up serial printing (Windows only) 1 Set the parameters in the printer. a From the control panel, navigate to the menu for the port settings. b Locate the menu for the serial port settings, and then adjust the - Dell S5840cdn | Color Smart Printer User Guide - Page 30
supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Ordering supplies using Printer Home 1 Use the Search command on the Start menu to locate Dell Printer Home. 2 Open the application, and then click Maintenance > Order supplies. - Dell S5840cdn | Color Smart Printer User Guide - Page 31
Maintaining the printer 31 Replacing parts and supplies Replacing a toner cartridge 1 Open door B. 2 Remove the toner cartridge. 3 Unpack the new toner cartridge. 4 Insert the new toner cartridge. 5 Close door B. - Dell S5840cdn | Color Smart Printer User Guide - Page 32
Maintaining the printer 32 Replacing the imaging unit 1 Open door B. 2 Remove the waste toner bottle. - Dell S5840cdn | Color Smart Printer User Guide - Page 33
Maintaining the printer 33 3 Remove the imaging kit. 4 Remove the black toner cartridge. 5 Remove the imaging unit. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning- - Dell S5840cdn | Color Smart Printer User Guide - Page 34
Maintaining the printer 34 6 Unpack the new imaging unit. 7 Insert the new imaging unit. 8 Insert the black toner cartridge. - Dell S5840cdn | Color Smart Printer User Guide - Page 35
Maintaining the printer 35 9 Insert the imaging kit. 10 Insert the waste toner bottle. 11 Close door B. - Dell S5840cdn | Color Smart Printer User Guide - Page 36
Maintaining the printer 36 Replacing the imaging kit 1 Open door B. 2 Remove the waste toner bottle. - Dell S5840cdn | Color Smart Printer User Guide - Page 37
Maintaining the printer 37 3 Remove the imaging kit. 4 Remove the toner cartridges. 5 Unpack the new imaging kit, and light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the shiny photoconductor drum under the imaging - Dell S5840cdn | Color Smart Printer User Guide - Page 38
Maintaining the printer 38 Note: The black imaging unit includes the black developer unit and photoconductor unit. 7 Insert the black imaging unit into the new imaging kit. 8 Insert the toner cartridges. - Dell S5840cdn | Color Smart Printer User Guide - Page 39
Maintaining the printer 39 9 Insert the new imaging kit. 10 Insert the waste toner bottle. 11 Close door B. - Dell S5840cdn | Color Smart Printer User Guide - Page 40
Maintaining the printer 40 Replacing the waste toner bottle 1 Open door B. 2 Remove the waste toner bottle. 3 Unpack the new waste toner bottle. - Dell S5840cdn | Color Smart Printer User Guide - Page 41
41 4 Insert the new waste toner bottle. 5 Close door B. Replacing the fuser 1 Turn off the printer, and then unplug the power cord from the electrical outlet. 2 Open doors A and D. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component - Dell S5840cdn | Color Smart Printer User Guide - Page 42
that is near the product and easily accessible. 8 Reset the fuser maintenance counter. For more information, see "Resetting the maintenance counter" on page 51. Replacing the pick roller Replacing the pick roller in the 550‑sheet tray 1 Turn off the printer, and then unplug the power cord from the - Dell S5840cdn | Color Smart Printer User Guide - Page 43
Maintaining the printer 43 3 Remove the pick roller. 4 Unpack the new pick roller. - Dell S5840cdn | Color Smart Printer User Guide - Page 44
the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. Replacing the pick roller in the multipurpose feeder 1 Turn off the printer, and then unplug the power cord from the electrical outlet. 2 Open the multipurpose feeder. - Dell S5840cdn | Color Smart Printer User Guide - Page 45
pick roller until it clicks into place. 6 Close the multipurpose feeder. 7 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded - Dell S5840cdn | Color Smart Printer User Guide - Page 46
Maintaining the printer 46 2 Remove the separator pad. 3 Unpack the new separator pad. 4 Insert the new separator pad until it clicks into place. 5 Insert the tray. - Dell S5840cdn | Color Smart Printer User Guide - Page 47
Maintaining the printer 47 Replacing the transfer module 1 Turn off the printer, and then unplug the power cord from the electrical outlet. 2 Open door B. 3 Remove the waste toner bottle. - Dell S5840cdn | Color Smart Printer User Guide - Page 48
Maintaining the printer 48 4 Remove the imaging kit. 5 Open door A. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. - Dell S5840cdn | Color Smart Printer User Guide - Page 49
Maintaining the printer 49 6 Remove the transfer module. 7 Unpack the new transfer module, and then remove the packing material. 8 Insert the new transfer module. 9 Close door A. - Dell S5840cdn | Color Smart Printer User Guide - Page 50
50 10 Insert the imaging kit. 11 Insert the waste toner bottle. 12 Close door B. 13 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly - Dell S5840cdn | Color Smart Printer User Guide - Page 51
. 2 Select Fuser Reset or ITM Reset. Moving the printer Moving the printer to another location CAUTION-POTENTIAL INJURY: The printer weight is greater 's authorized replacement. CAUTION-POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage: - Dell S5840cdn | Color Smart Printer User Guide - Page 52
the brightness of the printer display 1 From the home screen, touch Settings > Device > Preferences > Screen Brightness. 2 Adjust the setting. Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on - Dell S5840cdn | Color Smart Printer User Guide - Page 53
Maintaining the printer 53 3 Follow the instructions on the computer screen. - Dell S5840cdn | Color Smart Printer User Guide - Page 54
tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media - Dell S5840cdn | Color Smart Printer User Guide - Page 55
paper size and type are set correctly on the computer or printer control panel. • Store paper according to manufacturer recommendations. Identifying jam locations Notes: • When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed page has - Dell S5840cdn | Color Smart Printer User Guide - Page 56
Clearing jams 56 Paper jam in trays 1 Pull out the tray. Warning-Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are - Dell S5840cdn | Color Smart Printer User Guide - Page 57
Clearing jams 57 Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Pull out the tray. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Insert the tray. Paper jam in the standard bin 1 Remove the jammed paper. Note: Make sure that - Dell S5840cdn | Color Smart Printer User Guide - Page 58
hot component, allow the surface to cool before touching it. 3 Close doors D and A. Paper jam in door A Paper jam in the fuser 1 Open door A. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it - Dell S5840cdn | Color Smart Printer User Guide - Page 59
Clearing jams 59 3 Open the fuser access door. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 5 Close door A. Paper jam in the duplex unit 1 Open door A. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot - Dell S5840cdn | Color Smart Printer User Guide - Page 60
Clearing jams 60 2 Open the duplex cover. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the duplex cover and door A. - Dell S5840cdn | Color Smart Printer User Guide - Page 61
61 Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Check if you are using a supported browser: • Internet Explorer® version 9 or later • Safari version 8.0.3 or later • Google ChromeTM • Mozilla Firefox Yes Go to step 2. Is your browser supported? Step - Dell S5840cdn | Color Smart Printer User Guide - Page 62
still appear? Step 3 Contact technical Check if the front USB port is disabled. For more information, see support. "Enabling the USB port" on page 62. The problem is solved. Does the error message still appear? Enabling the USB port From the home screen, touch Settings > Network/Ports > USB - Dell S5840cdn | Color Smart Printer User Guide - Page 63
Troubleshooting 63 Hardware options problems Cannot detect internal option Action Yes Step 1 The problem is Turn off the printer, wait for about 10 option is available in the print driver. Note: If necessary, manually add the internal option in the print driver to make it available for print - Dell S5840cdn | Color Smart Printer User Guide - Page 64
Troubleshooting 64 Internal solutions port does not operate correctly Action Yes Step 1 an internal solutions port" on page 93. Note: Use a supported ISP. The problem is solved. Does the ISP operate correctly? Step 3 The problem is Check the cable and the ISP connection. solved. a Use - Dell S5840cdn | Color Smart Printer User Guide - Page 65
Troubleshooting 65 Paper feed problems Envelope seals when printing Action 1 Use envelopes that aps. 2 Resend the print job. Does the envelope seal when printing? Yes Contact technical support. No The problem is solved. Collated printing does not work Action Step 1 a From the home screen, - Dell S5840cdn | Color Smart Printer User Guide - Page 66
change the settings on the printer control panel. b Resend the print job. The problem is solved. Is the paper problem is support. solved. Is the paper still curled? Tray linking does not work Action Step 1 a Check if the trays contain paper of the same size and type. b Check if the paper guides - Dell S5840cdn | Color Smart Printer User Guide - Page 67
trays. c Print the document. The problem is solved. Do the trays link correctly? No Contact technical support. Paper frequently jams Action Yes Step 1 the control panel, check if the printer is detecting the correct paper size. b Resend the print job. The problem is solved. Do paper jams - Dell S5840cdn | Color Smart Printer User Guide - Page 68
Troubleshooting 68 Jammed pages are not reprinted Action Yes 1 From the home screen, touch Settings > Device > Notifications > Jam The problem is Content Recovery. solved. 2 Select On or Auto. 3 Apply the changes. Are the jammed pages reprinted? No Contact technical support. Printing - Dell S5840cdn | Color Smart Printer User Guide - Page 69
Troubleshooting 69 Action Yes Step 3 The problem is If you are printing from the Internet, then the printer may be reading solved. the multiple job titles as duplicates. For Windows users a Open the Printing Preferences dialog. b From the Print and Hold section, select - Dell S5840cdn | Color Smart Printer User Guide - Page 70
for the printer. For more information, see "Selecting a location for the printer" on page 10. b Print the document. Is the printer printing slow? 70 No The problem is solved. The problem is solved. The problem is solved. The problem is solved. The problem is solved. The problem is solved - Dell S5840cdn | Color Smart Printer User Guide - Page 71
back on. b Resend the print job. Is the document printed? Step 5 a Remove, and then reinstall the printer software. Note: For more information, visit www.dell.com/support/printers. b Resend the print job. The problem is solved. Is the document printed? No Go to step 2. Go to step 3. Go to step - Dell S5840cdn | Color Smart Printer User Guide - Page 72
Troubleshooting 72 Print quality is poor Blank or white pages Action Yes Step 1 No The problem is solved. Is the printer still printing blank or white pages? Step 2 Contact technical Replace the imaging unit or imaging kit, and then resend the print support. job. Is the printer still - Dell S5840cdn | Color Smart Printer User Guide - Page 73
Troubleshooting 73 Action Yes Step 2 a Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Go to step 3. Note: You can also change the settings on the printer control panel. b Resend the print job. No The problem is solved. Is the - Dell S5840cdn | Color Smart Printer User Guide - Page 74
Troubleshooting 74 Ghost images Leading edge AABBCCDD AABBCCDD Trailing edge Action Step 1 a Load the tray with the correct paper type and weight. b Resend the print job. Yes Go to step 2. No The problem printer control panel. b Resend the print job. The problem problem is support. solved - Dell S5840cdn | Color Smart Printer User Guide - Page 75
Color Adjust. b Resend the print job. Yes Go to step 2. No The problem is solved. Does gray background still appear on prints? Step 2 a Remove, and then reinstall the imaging unit or imaging kit. Contact technical support. Warning-Potential Damage: Do not expose the imaging unit or imaging kit - Dell S5840cdn | Color Smart Printer User Guide - Page 76
Troubleshooting You can also change the settings on the printer control panel. b Resend the print job. No The problem is solved. Do horizontal dark lines still then reinstall the imaging unit or imaging kit. Contact technical support. Warning-Potential Damage: Do not expose the imaging unit or - Dell S5840cdn | Color Smart Printer User Guide - Page 77
Troubleshooting You can also change the settings on the printer control panel. b Resend the print job. No The problem is solved. Do horizontal white lines still appear reinstall the imaging unit or imaging kit. Contact technical support. Warning-Potential Damage: Do not expose the imaging unit - Dell S5840cdn | Color Smart Printer User Guide - Page 78
Troubleshooting 78 Action Yes Step 1 The problem is a Squeeze and slide the paper guides to the correct position for solved. the size of the paper you are loading. b Resend the print job. Are the margins correct? Step 2 The problem is a From the Paper menu on the control panel, check if - Dell S5840cdn | Color Smart Printer User Guide - Page 79
2 Select PCL Fonts or PS Fonts. b If the font is not supported, then install a supported font. For more information, contact your administrator. c Resend the print job. No The problem is solved. Do prints still contain jagged or uneven characters? Light print Action Step 1 a From the Quality - Dell S5840cdn | Color Smart Printer User Guide - Page 80
Troubleshooting You can also change the settings on the printer control panel. b Resend the print job. No The problem is solved. Is the print still too problem is solved. Is the print still too light? Step 6 Remove, and then reinstall the imaging kit. Contact technical The problem is support - Dell S5840cdn | Color Smart Printer User Guide - Page 81
(1.48 in.), 78.50 mm (3.09 in.), or 55.0 mm (2.17 in.), then replace the transfer module. • If the distance between defects of all colors equals 95.0 mm (3.74 in.), 110 mm (4.33 in.), or 34.60 mm (1.36 in.), then replace the fuser. Do the repeating defects still appear? No The problem is solved. - Dell S5840cdn | Color Smart Printer User Guide - Page 82
Troubleshooting 82 Solid color or black images Action Yes a Remove, and then reinstall the imaging unit or imaging kit. Contact technical Warning-Potential Damage: Do not expose the imaging unit support the print job. No The problem is solved. Is the printer still printing solid color or black - Dell S5840cdn | Color Smart Printer User Guide - Page 83
or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. 2 Resend the print job. Does the toner still rub off? Yes No Contact technical support The problem is solved. or your Dell printer dealer. - Dell S5840cdn | Color Smart Printer User Guide - Page 84
Troubleshooting 84 Uneven print density Action Yes Replace the imaging unit or imaging kit, and then resend the print Contact technical job. support. touch the underside of the imaging unit or imaging kit. No The problem is solved. Is the print density uneven? Vertical dark lines or - Dell S5840cdn | Color Smart Printer User Guide - Page 85
Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. b Resend the print job. No The problem is solved. Do vertical white lines still appear on prints? The printer is not responding Action Step 1 Connect the power cord to the electrical outlet. Yes The - Dell S5840cdn | Color Smart Printer User Guide - Page 86
printer responding? Step 7 Install the correct print driver. The problem is solved Is the printer responding? Step 8 The problem is Turn off the printer port on the printer • The Ethernet cable with the Ethernet port on the printer Go to step 7. Go to step 8. Contact technical support. No Load - Dell S5840cdn | Color Smart Printer User Guide - Page 87
Troubleshooting 87 Action Yes Step 2 The problem is a Depending on your operating system, specify to step 3. Contact technical support. Color quality problems Adjusting toner darkness 1 From the home screen, touch Settings > Print > Quality. 2 Adjust the toner darkness. 3 Apply the changes - Dell S5840cdn | Color Smart Printer User Guide - Page 88
Troubleshooting 88 Object type RGB Image RGB Text RGB Graphics CMYK Image magenta, yellow, and black inks or toners can be printed in various amounts to produce a large range of colors observed in nature. Printing presses, inkjet printers, and color laser printers create colors in this manner. How - Dell S5840cdn | Color Smart Printer User Guide - Page 89
or CMYK combinations, then manual color correction is not boxes. Each box contains a CMYK or RGB problem is solved. Yes Contact technical support. Contacting technical support When you call technical support, describe the problem, the message on the printer display, and the troubleshooting - Dell S5840cdn | Color Smart Printer User Guide - Page 90
Troubleshooting 90 See the label inside the top front cover or at the back of the printer, and then take note of the following: • The printer model • The service tag number or express service code For more information, go to www.dell.com/support. - Dell S5840cdn | Color Smart Printer User Guide - Page 91
of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the - Dell S5840cdn | Color Smart Printer User Guide - Page 92
Upgrading and migrating 92 3 Unpack the memory card. Warning-Potential Damage: Avoid touching the connection points along the edge of the card. 4 Insert the memory card until it clicks into place. - Dell S5840cdn | Color Smart Printer User Guide - Page 93
of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the - Dell S5840cdn | Color Smart Printer User Guide - Page 94
Upgrading and migrating 94 3 Unpack the internal solutions port (ISP) kit. 1 ISP 2 Mounting bracket 3 Thumbscrews 4 Housing - Dell S5840cdn | Color Smart Printer User Guide - Page 95
Upgrading and migrating 95 5 ISP extended cable 4 Install the ISP into its housing. - Dell S5840cdn | Color Smart Printer User Guide - Page 96
Upgrading and migrating 96 5 Attach the housing to the controller board access cover. - Dell S5840cdn | Color Smart Printer User Guide - Page 97
in the controller board. 7 Reattach the controller board access cover. 8 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded - Dell S5840cdn | Color Smart Printer User Guide - Page 98
of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the - Dell S5840cdn | Color Smart Printer User Guide - Page 99
Upgrading and migrating 99 4 Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning-Potential Damage: Improper installation of the card may cause damage to the card and the controller board. - Dell S5840cdn | Color Smart Printer User Guide - Page 100
of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the - Dell S5840cdn | Color Smart Printer User Guide - Page 101
Upgrading and migrating 101 3 Unpack the hard disk. 4 Attach the hard disk to the controller board. Warning-Potential Damage: Do not touch or press the center of the hard disk. - Dell S5840cdn | Color Smart Printer User Guide - Page 102
Upgrading and migrating 102 5 Open door B. 6 Open door C. - Dell S5840cdn | Color Smart Printer User Guide - Page 103
. 8 Close doors C and B. 9 Reattach the controller board access cover. 10 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded - Dell S5840cdn | Color Smart Printer User Guide - Page 104
cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 6 Turn on the printer. If necessary, manually add the tray in the print driver to make it available for print jobs. For more information, see "Adding available options in the print - Dell S5840cdn | Color Smart Printer User Guide - Page 105
and then follow the instructions on the computer screen. 3 For Macintosh users, add the printer. Note: Obtain the printer IP address from the options. 3 Apply the changes. Firmware Exporting or importing a configuration file You can export the configuration settings of your printer into a text file, - Dell S5840cdn | Color Smart Printer User Guide - Page 106
click Export Configuration or Import Configuration. b Follow the instructions on the screen. Updating firmware Some applications require a minimum the device firmware, contact your Dell representative. 1 From the Embedded Web Server, click Settings > Device > Update Firmware. 2 Browse to locate the - Dell S5840cdn | Color Smart Printer User Guide - Page 107
Appendix 107 Appendix Dell Technical Support Policy Technician‑assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System, application software and hardware drivers to the original - Dell S5840cdn | Color Smart Printer User Guide - Page 108
this product in all countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be sum of each mode's energy usage. Warranty and Return Policy Dell Inc. ("Dell") manufactures its hardware products from parts and components that are - Dell S5840cdn | Color Smart Printer User Guide - Page 109
Mode 52 hibernate mode 52 sleep mode 52 conserving supplies 52 contacting technical support 89 control panel using 13 D Dell Document Hub using 23 developer unit replacing 36 directory list printing 24 disposing of printer hard disk 27 documents, printing from a computer 21 E Eco‑Mode setting 52 Eco - Dell S5840cdn | Color Smart Printer User Guide - Page 110
in the fuser 58 paper size setting 17 paper type setting 17 parallel interface card troubleshooting 64 parts status checking 30 personal identification number method 28 pick roller replacing 42 port settings configuring 29 power button light printer status 13 power cord socket 11 print driver hardware - Dell S5840cdn | Color Smart Printer User Guide - Page 111
flash drives 22 T toner cartridge replacing 31 toner darkness adjusting 87 transfer module replacing 47 trays installing 104 linking 20 loading 17 unlinking 20 troubleshooting cannot open Embedded Web Server 61 contacting technical support 89 FAQ about color printing 88 printer is not responding 85 - Dell S5840cdn | Color Smart Printer User Guide - Page 112
toner easily rubs off 83 uneven print density 84 vertical dark lines or streaks appear on prints 84 vertical white lines 85 white pages 72 troubleshooting, printer memory 27 erasing 26 volatility statement of 27 W waste toner bottle replacing 40 white pages 72 wireless network Wi‑Fi Protected Setup
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Dell S5840cdn Laser Printer
User's Guide
July 2017
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