Dell S2830dn Smart Printer User Guide

Dell S2830dn Manual

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  • Dell S2830dn | Smart Printer User Guide - Page 1
    Dell Printer S2830dn User's Guide May 2016 Trademarks Information in this document is subject to change without notice. © 2016 Dell, Inc. All rights reserved. Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in
  • Dell S2830dn | Smart Printer User Guide - Page 2
    ...16 Attaching cables...17 Setting up the printer software...18 Networking...19 Verifying printer setup...22 Loading paper and specialty media trays...32 Paper and specialty media guide 34 Paper guidelines...34 Using specialty media...37 Storing paper...39 Supported paper sizes, types, and weights
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    ...55 Security menu...64 Settings menu...67 Help menu...81 Saving money and the environment 82 Saving paper and toner...82 Saving energy...82 Recycling...85 Securing the printer 86 Using the security lock feature...86 Statement of Volatility...86 Erasing volatile memory...86 Erasing non‑volatile
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    in the duplex unit...104 Paper jam in trays...105 Paper jam in the multipurpose feeder...105 Troubleshooting 107 Understanding the printer messages...107 Solving printer problems...115 Solving print problems...122 Embedded Web Server does not open...144 Contacting technical support...145 Appendix
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    of procedures other than those specified in the User's Guide may result in hazardous radiation exposure. This product uses a instructions and local regulations. CAUTION-POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer
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    replacement. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury problems. Remove the power cords from the electrical outlet before inspecting them. Refer service or repairs, other than those described in the user documentation, to a service INSTRUCTIONS.
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    • Installing optional accessories • Dell instructional videos • Finding the service tag • Routine printer maintenance • Troubleshooting Initial setup instructions: • Connecting the printer • Installing the printer software Additional setup and instructions for using the printer: • Selecting and
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    you contact technical support: • E‑mail support • Service tag • Voice support • Express service code Note: The service tag and express service code appear on labels on the printer. • Software and Drivers-Certified drivers for your printer Software CD and installers for Dell printer software
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    110 mm (4.33 in.) 2 Front 305 mm (12 in.) 3 Left side 65 mm (2.56 in.) 4 Rear 100 mm (3.94 in.) 5 Top 305 mm (12 in.) Printer configurations CAUTION-POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. You can
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    Learning about the printer 10 1 Printer control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access door 6 Standard 250‑sheet tray 7 Optional 250‑ or 550‑sheet tray 8 100‑sheet multipurpose feeder 9 Front door Using the control panel
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    to the right. 6 Keypad Enter numbers, letters, or symbols. 7 Sleep button Enable Sleep mode or Hibernate mode. The following actions wake the printer from Sleep mode: • Pressing any hard button • Sending a print job from the computer • Performing a power‑on reset using the main power switch
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    : An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Open a Web browser, and then type the printer IP address in the address field. 3 Press Enter. Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly
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    CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the
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    CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the
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    Additional printer setup 15 3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board. 4 Push the card firmly into place as shown in the illustration.
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    ush against the controller board. 5 Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see "Adding available
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    to a properly grounded electrical outlet, and then turn on the printer. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see "Adding available
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    outlet. 7 Security slot Attach a lock that will secure the printer in place. Setting up the printer software Installing the printer 1 Obtain a copy of the software installer package. 2 Run the installer, and then follow the instructions on the computer screen. 3 For Macintosh users, add the
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    driver For Windows users 1 Open the printers folder. 2 Select the printer you want to update, and then do the following: • For Windows 7 or later, select Printer printer on a wireless network. To install the wireless network adapter, see the instruction sheet that came with the adapter. • A Service
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    wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless the documentation that came with the access point, or contact your system support person. - To find the WPA/WPA2 preshared key or passphrase for
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    more information, see the documentation that came with your access point. • A wireless network adapter is installed on your printer and is working properly. For more information, see the instruction sheet that came with the adapter. Using the Push Button Configuration Method 1 From the control panel
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    again, select another value, and save it. Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection cable may be malfunctioning. Consult your system support person for a solution, and then print another network setup page.
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    page 98 and "Paper and specialty media guide" on page 34. Setting the paper size and type 1 From the printer control panel, navigate to: > Settings not preset in the printer menus. Notes: • The smallest Universal paper size is 76 x 127 mm (3 x 5 inches), and is supported only from the multipurpose
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    paper and specialty media 24 To open the paper stop, pull it so that it flips forward. Note: Close the paper stop when moving the printer to another location. Loading trays CAUTION-POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed
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    position for the size of the paper you are loading. Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length. • If you are loading A6-size paper in the standard tray, then squeeze and then slide the length
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    Loading paper and specialty media 26 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack. Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load
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    front of the tray. • Make sure the paper is below the maximum paper fill indicator located on the side of the width guide. 6 Insert the tray. 7 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set
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    Loading paper and specialty media 28 Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, and envelopes. You can also use it for single‑page print jobs on letterhead. 1 Open the
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    Loading paper and specialty media 29 2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. 3 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and
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    media is below the maximum paper fill indicator located on the paper guides. Overfilling may cause paper jams. • Load paper, transparencies, with the recommended printable side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging that
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    -Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. 5 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper or specialty media loaded in
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    the paper size and type" on page 23. Warning-Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer. The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are not properly configured. Assigning
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    Loading paper and specialty media 33 3 Press .
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    lb) or heavier paper. Note: Two‑sided printing is supported only for 60-90‑g/m2 (16-24‑lb) bond cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is problems. Smoothness Paper smoothness directly affects print quality. If paper is too rough, then toner
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    problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer jams and helps ensure trouble‑free printing. To help by the resin in toner. Inks that are oxidation
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    Bending resistance and proper stiffness means optimum feeding through the printer. • Thickness (impacts how much can be loaded into a tray) • Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper) • Surface friction (determines how easily sheets
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    quality and cause jams or other paper handling problems. • Check with the manufacturer or vendor envelopes designed specifically for laser printers. Check with the manufacturer or vendor Have rough, cockle, or laid finishes • Adjust the width guides to fit the width of the envelopes. Note: A combination
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    sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge warranties. • Do not use labels with exposed adhesive. • Do not print within 1 mm (0.04 inch) of the
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    Paper and specialty media guide 39 Storing paper Use these paper storage guidelines to help are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and flat. Supported paper sizes, types, and weights Supported paper sizes Paper size Standard tray Optional
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    Paper and specialty media guide 40 Paper size Standard tray Optional 250‑ or Multipurpose feeder by the software application. 2 Universal is supported in the standard tray only if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported in the optional 250- or 550-sheet
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    Paper and specialty media guide 41 Paper type Transparencies 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode X Recycled X /Cotton X Custom Type [x] 1 One‑sided paper labels designed for laser printers are supported for occasional use. Print only 20 or fewer pages of paper labels per
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    is not available for the Held Jobs function. 7 Send the print job. Adjusting toner darkness Using the Embedded Web Server 1 Open a Web browser, and then type the IP address of the printer in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The
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    toner darkness, and then press . > Toner Darkness Printing from a mobile device Note: Make sure that the printer Mopria‑certified printer. Note: Before printing, make sure that the Mopria Print Service is enabled. an AirPrint‑certified printer. Note: This application is supported only in some Apple
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    Document Hub 1 From Google Play, download the Dell Document Hub application. 2 From the home screen of your mobile device, tap . 3 Select the item to print. 4 Tap Print. Printing information pages Printing a font sample list 1 From the printer control panel, navigate to: > Settings > > Reports
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    Guide 1 Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page. 2 Depending on the printer setup, this menu item appears as Standard Network or Network [x]. Paper menu Default Source menu Use Default Source Tray [x] Multipurpose Feeder Manual
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    Understanding the printer menus 46 Paper Size/Type menu Use To Tray [x] Size A4 U.S. factory default setting. A4 is the international factory default setting. • The A6 paper size is supported only in Tray 1 and in the multipurpose feeder. Tray [x] Type Plain Paper Transparency Recycled Labels
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    Understanding the printer menus 47 Use To Multipurpose Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL
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    the printer menus 48 Use To Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the paper size being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. Manual Paper
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    Manual First To Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the factory default setting. Cassette configures the multipurpose feeder as the default paper source. • Manual appear only if card stock is supported. Specify the relative texture of the
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    Understanding the printer menus 50 Use Labels Texture Smooth Normal Rough Bond Texture Smooth Normal Rough Envelope Texture Smooth Normal Rough Rough Envelope of the custom paper loaded. Notes: • Normal is the factory default setting. • The options appear only if the custom type is supported.
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    Understanding the printer menus 51 Paper Weight menu Use Plain Weight Light Normal Heavy Card Stock Weight Light Normal Heavy Transparency Weight Light Normal Heavy Recycled Weight Light
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    the printer menus factory default setting. • The options appear only when the custom type is supported. Paper Loading menu Use To Recycled Loading Duplex Off Determine and set two sent through the duplex unit, including one‑sided jobs. • Off is the factory default setting for all the
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    Understanding the printer menus 53 Use To Light Loading Duplex Off Determine and media type must be supported by the selected tray or multipurpose feeder in order to print from that source. Universal Setup menu Use Units of Measure Inches Millimeters To Identify the units of measure. Notes:
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    the portrait width. Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default appears only when the longest edge is shorter than the maximum width supported in the tray. To Print a report containing information about the
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    and model name. Print a report containing a summary of all logged events. Network/Ports menu The menus in this section only appear in network printers or printers connected to print servers. Active NIC menu Use To Active NIC Notes: Auto [list of available network cards] • Auto is the factory
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    setting from the control panel, and then exiting the menus causes the printer to restart. The menu selection is then updated. Network Buffer Set the . • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set
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    containing information about the network printer settings, such as the menu Note: This menu is available only in network printers or printers connected to print servers. Use To Set Hostname Set or change the current TCP/IP address. Note: Manually setting the IP address sets the Enable DHCP and
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    Enable the built-in FTP server, which lets you send files to the printer using File Transfer Protocol. Note: Yes is the factory default setting. Enable Enable the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser. Note: Yes
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    . View Address* View the current IPv6 addresses. View Router Address* View the current router address. Enable DHCPv6 On Off Enable DHCPv6 in the printer. Note: On is the factory default setting. * These settings can be changed only from the Embedded Web Server. Wireless menu Note: This menu
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    the printer menus 60 AppleTalk menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > AppleTalk • Network/Ports > Network [x] > Network [x] Setup > AppleTalk Use To Activate Yes No Enable or disable AppleTalk support. Note
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    protocol. ENA Address yyy.yyy.yyy.yyy Set the network address information for an external print server. Note: This menu is available only when the printer is attached to an external print server through the USB port. ENA Netmask yyy.yyy.yyy.yyy Set the netmask information for an external print
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    setting from the control panel and then exiting the menus causes the printer to restart. The menu selection is then updated. Parallel Buffer Disabled . • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set
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    tries to resolve parallel port communication problems. Determine if the printer honors printer hardware initialization requests from the computer. an external print server. Note: This menu item is available only if the printer is attached to an external print server through the USB port. Set the
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    . Note: 30 seconds is the factory default setting. Specify a reply address of up to 128 characters in the e-mail sent by the printer. Set the printer to use SSL for increased security when connecting to the SMTP server. Notes: • Disabled is the factory default setting. • When the Negotiate setting
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    stores print jobs needing verification. Reserve Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a time limit on how long the printer stores print jobs for printing at a later time. Note: Off is the factory default setting. Security Audit Log menu Use Delete Log Delete now Do
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    end times associated with the printer Time Zone setting. Note: On is the factory default setting. Enable Network Time Protocol, which synchronizes the clocks of devices on a network. Notes: • On is the factory default setting. • Enable NTP is automatically set to Off if you manually set the date and
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    Understanding the printer menus Settings menu General Settings menu Use Display Language English Francais Deutsch Italiano of energy, paper, or specialty media. Note: Off is the factory default setting. Minimize the printer noise. Note: Off is the factory default setting. Run the setup wizard.
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    Do Not Hibernate Timeouts Screen Timeout 15-300 68 To Specify the unit of measurement for paper sizes. Notes: • US is the factory default is the factory default setting. Set the amount of time in minutes that the printer waits before it goes into a reduced power state after printing. Notes: • 20
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    Assist On Off 69 To Set the amount of time in seconds that the printer waits to receive an end‑of‑job message before canceling the job. Notes: When the timer expires, a partially printed page that is still in the printer is printed. • Print Timeout is available only when using PCL emulation. This
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    . This setting allows printing of a partial page when there is not enough memory to print the whole page. • On sets the printer to print the entire page. Determine how the printer, while in idle state, reacts to a short press of the Sleep button. Note: Sleep is the factory default setting. Determine
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    the factory default setting. When attempting to print data on the non‑printable area defined by the Normal setting, the printer clips the image at the boundary. • Whole Page allows the image to be moved into the non‑printable area defined by the Normal setting. This setting affects only pages printed
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    Understanding the printer menus 72 Finishing menu Use Sides (Duplex) 1 sided 2 sided Duplex Binding Long Edge Short Edge Copies 1-999 Blank Pages Do Not Print Print Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Separator
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    Border None Solid Quality menu Use Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Off Fonts Horizontally Vertically Both directions Toner Darkness 1-10 To Print multiple‑page images on one side of a paper. Notes: • Off is the factory default setting. • The number
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    Server, type the network printer IP address in the Web browser address field. Automatically adjust the contrast enhancement applied to images. Note: Auto is the factory default setting. Adjust the printed output either by lightening or darkening it. You can conserve toner by
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    menu item appears only when an optional flash memory card is installed. Use To Job Accounting Log Off On Determine and set if the printer creates a log of the print jobs it receives. Note: Off is the factory default setting. Job Accounting Utilities Accounting Log Frequency Daily Weekly Monthly
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    E‑mail Address to Send Logs Log File Prefix To Determine and set how the printer responds when the flash memory is nearly full. Notes: • None is the Note: None is the factory default setting. Determine and set where the printer posts job accounting logs. Specify the e‑mail address to which the device
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    setting. Courier 10 shows the font name, font ID, and the storage location in the printer. The font source abbreviation is R for Resident, F for Flash, and D for Symbol sets support the different languages or specific program, such as math symbols for scientific text. Only the supported symbol sets
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    Paper Off None 0-199 Assign Manual Envelope Off None 0-199 To Specify the number of lines that print on each page. Notes: • 60 is the U.S. factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper
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    Understanding the printer menus 79 Use Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper
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    Understanding the printer menus 80 Use Font Size 1-255 pt Scale 1-400% Orientation Portrait Landscape Margin Size 8-255 mm Backgrounds Do Not Print Print Image menu Use Auto Fit On Off Invert On Off Scaling Anchor Top Left Best Fit Anchor Center Fit Height/Width Fit Height Fit Width To
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    sizes supported in trays and feeders. Print information about resolving print defects. Print a list of the printer control panel menus and settings. Print a guide in locating additional information. Print information about connecting the printer locally (USB) or to a network. Print instructions for
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    paper If your printer model supports two‑sided printing, then you can control whether print appears on one or two sides of the paper. Notes: • Two-sided printing is the default setting in the print driver. • For a complete list of supported products and countries, go to www.dell.com/support. Place
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    until a document is ready to print. There is a short delay before the first page is printed. • The alarm control and cartridge alarm sounds are turned off. • The printer ignores the Advance Start command. Use factory default settings. Note: This setting supports the performance specifications of the
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    Press Sleep Button or Press and Hold Sleep Button, and then press . 3 Press Hibernate > . Adjusting the brightness of the printer display To save energy, or if you have trouble reading the display, adjust its brightness settings. Using the Embedded Web Server 1 Open a Web browser, and then type the
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    Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in Dell products To return Dell products for recycling: 1 Visit our Web site at www.dell.com/recycle. 2 Select your country or region. 3 Follow the instructions on
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    is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to another organization. Erasing volatile memory The volatile memory (RAM
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    memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: 1 Turn off the printer. 2 Hold down 2 and 6 on the keypad while turning the printer on. Release the buttons only when the screen with the progress bar appears. The
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    printer caused by improper handling is not covered by the printer warranty. 1 Make sure that the printer printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer printing history of the printer. Its accuracy may vary and other printer settings. The printer,
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    Dell Printer Home. 2 Open the application, and then click Maintenance > Order supplies. Storing supplies Choose a cool, clean storage area for the printer • Heavy dust Replacing supplies Replacing the toner cartridge 1 Press the button on the right side of the printer, and then open the front door.
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    Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems
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    Maintaining the printer 91 Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle.
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    the imaging unit out of the printer. 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing materials from the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems
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    Maintaining the printer 93 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the
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    precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware options. • Keep the printer in an upright position. • Avoid severe
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    Web page correctly. 2 Press Enter to open the Web page of your printer. 3 Click Remote Operator Panel > Run Remote Panel. Note: The remote control selectable alerts. Notes: • Selectable alerts can be set on the toner cartridge and imaging unit. • All selectable alerts can be set for nearly low, low,
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    (SNMP) alert when the supply condition is reached. The status of the supply will appear on the menus page and status page. E‑mail Only The printer generates an e-mail when the supply condition is reached. The status of the supply will appear on the menus page and status page. Warning The
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    22. If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option. For Submit. If you try to access a PIN‑protected menu from the printer control panel, the printer will require you to enter the PIN. Note: After you enter the
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    indicator. • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper.
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    control panel. • Store paper according to manufacturer recommendations. Identifying jam locations Notes: • When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints after a jammed page has been cleared. Check your printed output for blank pages. • When
  • Dell S2830dn | Smart Printer User Guide - Page 100
    Clearing jams 100 Paper jam in the front door CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Open the front door. 2 Remove the toner cartridge.
  • Dell S2830dn | Smart Printer User Guide - Page 101
    -Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 5 Insert the imaging unit. Note: Use the arrows inside the printer as guides.
  • Dell S2830dn | Smart Printer User Guide - Page 102
    Clearing jams 102 6 Insert the toner cartridge. 7 Close the front door. 8 From the control panel, press . Paper jam in the rear door 1 Open the rear door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool
  • Dell S2830dn | Smart Printer User Guide - Page 103
    Clearing jams 103 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close the rear door. 4 From the control panel, press . Paper jam in the standard bin 1 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Dell S2830dn | Smart Printer User Guide - Page 104
    Clearing jams 104 2 From the control panel, press . Paper jam in the duplex unit CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Pull out the tray. 2 Remove
  • Dell S2830dn | Smart Printer User Guide - Page 105
    Clearing jams 105 Paper jam in trays 1 Remove the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray. 4 From the control panel, press . Paper jam in the multipurpose feeder 1 Remove the jammed paper. Note: Make sure that all paper fragments
  • Dell S2830dn | Smart Printer User Guide - Page 106
    Clearing jams 106 2 From the control panel, press .
  • Dell S2830dn | Smart Printer User Guide - Page 107
    Troubleshooting 107 Troubleshooting Understanding the printer messages Change [paper source] to [custom string] load [orientation] Try one or more of the following: • Load the correct size and type of paper in
  • Dell S2830dn | Smart Printer User Guide - Page 108
    Troubleshooting and complexity of images, and the number of pages in the print job. • Cancel the print job. • Install additional printer memory. Some held print using a different paper source. • Check the length and width guides of the paper source and make sure the paper is loaded properly.
  • Dell S2830dn | Smart Printer User Guide - Page 109
    of paper. • From the control panel, press to clear the message and continue printing. Note: If no paper is loaded in the multipurpose feeder, the printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job.
  • Dell S2830dn | Smart Printer User Guide - Page 110
    10 seconds, and then turn the printer back on. Non‑Dell [supply type], see User's Guide [33.xy] Note: The supply type can either be a toner cartridge or imaging unit. The printer has detected a non‑Dell supply or part installed in the printer. Your Dell printer is designed to function best with
  • Dell S2830dn | Smart Printer User Guide - Page 111
    , and then turn it back on. • Update the network firmware in the printer or the print server. For more information, visit the Dell Support Web site at http://support.dell.com contact your system support person. Parallel port disabled [56] • From the control panel, press to clear the message. Notes
  • Dell S2830dn | Smart Printer User Guide - Page 112
    need to replace a toner cartridge very soon. For more information, see the "Replacing supplies" section of the User's Guide. If necessary, press on the printer control panel to clear the message and continue printing. Close front door Close the front door of the printer. Imaging unit low [84.xy
  • Dell S2830dn | Smart Printer User Guide - Page 113
    Troubleshooting 113 Imaging unit very low, [x] estimated pages remain [84.xy] You may need to replace the imaging unit very soon. For more information, see the "Replacing supplies" section of the User's Guide. If necessary, press on the printer control panel to clear the message and continue
  • Dell S2830dn | Smart Printer User Guide - Page 114
    . Replace the imaging unit. Replace cartridge, 0 estimated pages remain [88.xy] Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the "Replacing supplies" section of the User's Guide. Note: If
  • Dell S2830dn | Smart Printer User Guide - Page 115
    Troubleshooting 115 Replace cartridge, printer region mismatch [42.xy] Install a suitable toner cartridge. Replace imaging unit, 0 estimated pages remain [84.xy] Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet that came with the
  • Dell S2830dn | Smart Printer User Guide - Page 116
    Troubleshooting 116 Basic printer problems The printer is not responding Action Step 1 Make sure the printer is turned on. Yes Go to step 2. No Turn on the printer. Is the printer turned on? Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or
  • Dell S2830dn | Smart Printer User Guide - Page 117
    the installed printer driver. Go to step 12. Install the correct printer driver. Is the correct printer driver installed? Step 12 The problem is Turn off the printer, then wait for about 10 seconds, and then turn solved. the printer back on. Contact technical support. Is the printer working
  • Dell S2830dn | Smart Printer User Guide - Page 118
    Troubleshooting 118 Printer display is blank Action Step 1 Press the Sleep button on the printer control panel. Yes The problem is solved. Does Ready appear on the printer display? Step 2 The problem is Turn off the printer, then wait for about 10 seconds, and then turn solved. the printer
  • Dell S2830dn | Smart Printer User Guide - Page 119
    Troubleshooting 119 Action Yes Step 4 a Check if the internal option is selected. The problem is solved. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see "Adding available options in the print driver"
  • Dell S2830dn | Smart Printer User Guide - Page 120
    the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • Check if the paper guides are aligned against the edges of the ? No Manually add the tray in the printer driver. Contact technical support. No The problem is solved. The problem is solved.
  • Dell S2830dn | Smart Printer User Guide - Page 121
    control panel, navigate to: Next > > Clear the jam, press OK > b Follow the instructions on the printer display. Does the paper jam message remain? Yes Contact technical support. No The problem is solved. Jammed pages are not reprinted Action a Turn on jam recovery. 1 From the control panel
  • Dell S2830dn | Smart Printer User Guide - Page 122
    Troubleshooting 122 Solving print problems Printing problems Print jobs do not print Action Yes Step 1 The problem is a From the document you are trying to print, open the Print dialog solved. and check if you have selected the correct printer. Note: If the printer is not the default
  • Dell S2830dn | Smart Printer User Guide - Page 123
    Troubleshooting 123 Action Step 6 a Remove, and then reinstall the printer software. For more information, see "Installing the printer" on page 18. Note: For more information, visit www.dell.com/support/printers. b Resend the print job. Do the jobs print? Yes The problem is solved. No Contact
  • Dell S2830dn | Smart Printer User Guide - Page 124
    Troubleshooting 124 Action Step 3 a Remove held jobs stored in the printer memory. b Resend the print job. Yes The problem is solved. Did the job print? Step 4 a Disable the Page Protect feature. The problem 1 The problem is a Check if you are printing on paper that is supported by the tray
  • Dell S2830dn | Smart Printer User Guide - Page 125
    Trace mode. No Go to step 2. Is the printer in Hex Trace mode? Step 2 a From the printer control panel, select Standard Network or Network [x], and then set SmartSwitch to On. b Resend the print job. Contact technical support. The problem is solved. Do incorrect characters print? Tray linking
  • Dell S2830dn | Smart Printer User Guide - Page 126
    Select a higher setting and then, depending on your printer model, select or Submit. c Resend the print job. Yes The problem is solved. Did the file print correctly? Step 2 a Check the original file for manual page breaks. b Resend the print job. The problem is solved. Did the file print correctly
  • Dell S2830dn | Smart Printer User Guide - Page 127
    blank pages No Select a font that is supported by the printer. Contact technical support. Action Yes Step 1 Go to step 2. a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Check if the packing material is properly
  • Dell S2830dn | Smart Printer User Guide - Page 128
    Reinstall the imaging unit, and then the cartridge. b Resend the print job. Go to step 3. No The problem is solved. Is the printer still printing blank pages? Step 3 Replace the imaging unit, and then resend the print job. Contact technical The problem is support. solved. Is the printer still
  • Dell S2830dn | Smart Printer User Guide - Page 129
    print job. Go to step 4. No The problem is solved. Is the page or image clipped? Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge. 2 Remove the imaging unit. Contact technical support. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10
  • Dell S2830dn | Smart Printer User Guide - Page 130
    Troubleshooting Action Step 4 Replace the imaging unit, and then resend the print job. Do shadow images still appear on prints? Gray background on prints 130 Yes Contact technical support. No The problem is solved. Action Yes Step 1 The problem is a From the Quality Menu on the printer
  • Dell S2830dn | Smart Printer User Guide - Page 131
    Troubleshooting 131 Incorrect margins on prints Action Step 1 a Move the width and length guides in the tray to the correct positions for the paper size loaded. b Resend the print job. Yes The problem is solved. Are the margins correct? Step 2 Go to step 3. From the printer technical support.
  • Dell S2830dn | Smart Printer User Guide - Page 132
    Troubleshooting 132 Paper curl Action Step 1 Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Yes Go to step 2. No Adjust the width and length guides. Are the width and length guides positioned correctly? Step 2 From the printer control
  • Dell S2830dn | Smart Printer User Guide - Page 133
    until you use it. b Resend the print job. Go to step 6. The problem is solved. Do print irregularities still appear? Step 6 Replace the imaging unit, and then resend the print job. Do print irregularities still appear? Contact technical The problem is support or your Dell solved. printer dealer.
  • Dell S2830dn | Smart Printer User Guide - Page 134
    Replace the imaging unit, and then resend the print job. Do the repeating defects still appear? Print is too dark Yes No Go to step 2. 1 Check if the distance between the defects equal to 80 mm (3.15 in.) 2 Take note of the distance, and then contact technical support or your Dell printer dealer
  • Dell S2830dn | Smart Printer User Guide - Page 135
    Troubleshooting 135 Action Yes Step 2 Go to step 3. a From the printer control panel, set the paper type to step 6. The problem is solved. Is the print still too dark? Step 6 Replace the imaging unit, and then resend the print job. Contact technical The problem is support. solved. Is the
  • Dell S2830dn | Smart Printer User Guide - Page 136
    Troubleshooting 136 Print is too light Action Yes Step 1 Go to step 2. a From the Quality menu on the printer control panel, increase the toner darkness. Note: 8 is the factory default setting. b Resend the print job. No The problem is solved. Is the print still too light? Step 2 From
  • Dell S2830dn | Smart Printer User Guide - Page 137
    Troubleshooting 137 Action Yes Step 6 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to
  • Dell S2830dn | Smart Printer User Guide - Page 138
    Troubleshooting 138 Printer is printing solid black pages Action Yes Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure
  • Dell S2830dn | Smart Printer User Guide - Page 139
    match the paper loaded in the tray. The problem is solved. Do streaked horizontal lines appear on prints? Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes
  • Dell S2830dn | Smart Printer User Guide - Page 140
    Troubleshooting print job. Do streaked vertical lines appear on prints? Step 2 From the printer control panel, set the paper texture, type, and weight in the Paper Do streaked vertical lines appear on prints? Go to step 4. No The problem is solved. Do one or more of the following: • Specify the
  • Dell S2830dn | Smart Printer User Guide - Page 141
    the cartridge. b Resend the print job. No The problem is solved. Do streaked vertical lines appear on prints? Step 5 Replace the imaging unit, and then resend the print job. Do streaked vertical lines appear on prints? Contact technical The problem is support or your Dell solved. printer dealer
  • Dell S2830dn | Smart Printer User Guide - Page 142
    Troubleshooting 142 Action Yes Step 3 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to
  • Dell S2830dn | Smart Printer User Guide - Page 143
    to light may cause print quality problems. 3 Reinstall the imaging unit, and then the cartridge. b Resend the print job. Contact technical support. Note: The laser scanning unit may be defective. The problem is solved. Do vertical voids appear on prints? Toner specks appear on prints Action
  • Dell S2830dn | Smart Printer User Guide - Page 144
    Troubleshooting 144 Embedded Web Server does not open Action Step 1 a Turn on the printer. b Open a Web browser, and then type the printer IP address. c Press Enter. Yes The problem is solved. Does the Embedded Web Server open? Step 2 Make sure the printer IP address is correct. The problem
  • Dell S2830dn | Smart Printer User Guide - Page 145
    you call technical support, describe the problem, the message on the printer display, and the troubleshooting steps you have already taken. See the label inside the top front cover or at the back of the printer, and then take note of the following: • The printer model • The service tag number or
  • Dell S2830dn | Smart Printer User Guide - Page 146
    Appendix 146 Appendix Dell Technical Support Policy Technician‑assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System, application software and hardware drivers to the original
  • Dell S2830dn | Smart Printer User Guide - Page 147
    or regions 3 days The amount of time the printer waits after a job is printed before it enters power consumption claims are provided in power units of Watts, the power consumption should be energy usage. Warranty and Return Policy Dell Inc. ("Dell") manufactures its hardware products from parts
  • Dell S2830dn | Smart Printer User Guide - Page 148
    printer 9 Configure MP menu 49 configuring multiple printers 96 supply notifications, imaging unit 95 supply notifications, toner cartridge Dell Document Hub using 44 device and network settings erasing 87 directory list printing 44 display troubleshooting printer display is blank 118 display, printer
  • Dell S2830dn | Smart Printer User Guide - Page 149
    driver 19 held jobs printing from a Macintosh computer 42 printing from Windows 42 held print jobs printing from a Macintosh computer 42 printing from Windows 42 Help menu 81 Hibernate mode using 84 HTML menu 79 I identifying jam locations 99 Image menu 80 imaging unit replacing 91 Imaging unit
  • Dell S2830dn | Smart Printer User Guide - Page 150
    an Ethernet network 19 print driver hardware options, adding 19 print irregularities 132 print job canceling from the computer 44 canceling from the printer control panel 44 print quality troubleshooting blank pages 127 characters have jagged edges 126 clipped pages or images 128 gray background on
  • Dell S2830dn | Smart Printer User Guide - Page 151
    Dell [supply type], see User's Guide [33.xy] 110 Not enough free space in flash memory for resources [52] 110 Parallel port disabled [56] 111 Printer had to restart. Last job may be incomplete. 110 Reinstall missing or unresponsive cartridge [31.xy] 114 Reinstall missing or unresponsive imaging unit
  • Dell S2830dn | Smart Printer User Guide - Page 152
    remain [88.xy] 114 Replace cartridge, printer region mismatch [42.xy] 115 Replace imaging unit, 0 estimated pages remain [84.xy] 115 Replace unsupported cartridge [32.xy] 115 Replace unsupported imaging unit [32.xy] 115 replacing imaging unit 91 toner cartridge 89 reports viewing 95 Reports menu
  • Dell S2830dn | Smart Printer User Guide - Page 153
    appear on prints 139 streaked vertical lines 140 toner specks appear on prints 143 transparency print quality is poor 138 uneven print density 143 white streaks on a page 142 troubleshooting, printer options internal option is not detected 118 tray problems 119 using the control panel 10 V verify
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Dell Printer S2830dn
User's Guide
May 2016
Trademarks
Information in this document is subject to change without notice.
© 2016 Dell, Inc. All rights reserved.
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