Dell PowerStore 500T EMC PowerStore Service Scripts Guide

Dell PowerStore 500T Manual

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  • Dell PowerStore 500T | EMC PowerStore Service Scripts Guide - Page 1
    Dell EMC PowerStore Service Scripts Guide Version 2.x June 2021 Rev. A04
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    and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may
  • Dell PowerStore 500T | EMC PowerStore Service Scripts Guide - Page 3
    support materials bundle (svc_dc download 26 Upload a support materials troubleshooting software tool (svc_inject)...35 Install service tools (svc_inject run)...36 Delete an injected service service escalation (svc_inject deactivate 38 View service escalation status (svc_inject status 38 Review
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    Install the PowerStore system (svc_manufacturing 41 Retrieve (svc_migrate_to_vcenter fix restore issues 46 Run service scripts using SSH tunneling (svc_nas 47 Troubleshoot and repair (svc_remote_support)...76 List the remote configuration (svc_remote_support list 77 Modify the remote support
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    PowerStore Documentation page at https:// www.dell.com/powerstoredocs. ● Troubleshooting For information about products, software updates, licensing, and service, go to https://www.dell.com/support and locate the appropriate product support page. ● Technical support For technical support and service
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    for additional capability. For more information about these interfaces, see the PowerStore CLI Guide and PowerStore REST API Developers Guide. This chapter contains the following topics: Topics: • Audience • Running the service scripts Audience Although no special knowledge is needed to run most of
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    Support troubleshooting software tool (svc_inject) • Review system journal logs (svc_journalctl) • Install the PowerStore system (svc_manufacturing) • Retrieve information as a root user (svc_mgmt_operations) • Migrate a cluster or DVS to another vCenter (svc_migrate_to_vcenter) • Run service
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    Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Diagnostic and recovery Normal or Service Service Yes No Yes No Appliance None Format svc_appliance [-h] [-d] {reboot,shutdown} Optional arguments Qualifier -h, --help -d, --debug Description Show
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    may result in data becoming unavailable. -a, --async Run in asynchronous mode. Shut down an appliance (svc_appliance shutdown) This service script is used to shutdown an appliance. Format svc_appliance shutdown [-h] [-d] [-f] [-a] Optional arguments Qualifier -h, --help -d, --debug -f, --force
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    for appliance A2. After disablement, new storage objects are not placed on appliance A2: svc_appliance_provisioning disable A2 Capture array configuration data (svc_arrayconfig) This service script captures a snapshot of the current cluster configuration. Usage Function Mode Usage Requires
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    exit. Actions Action run Description Capture the current cluster configuration. Capture current cluster configuration (svc_arrayconfig run) This service script captures the current cluster configuration. Format svc_arrayconfig run [-h] [-l file size in MB] [-c configuration file] [-m] [-f {json
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    /cyc_service/tmp1 --type metrics --config /cyc_host/cyc_service/conf/MetricsCaptureConfig.json Make space on the root partition (svc_cleanup) This service script allows service personnel or customers to gain access to a system that is 100% full. This script enables access by removing a large
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    user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Diagnostic Normal or Service General use No Yes No No Node None Format svc_clear_fw_update_alert [-h] {clear_alert} Optional arguments Qualifier -h, --help Description Show the
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    you to shut down all the appliances in a SAN cluster. This operation can only be performed on SAN clusters. Usage Function Mode Usage Requires service user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Diagnostic and Recovery Normal or
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    Diagnose a create cluster failure (svc_cluster_diag) This service script is intended to be run in order to help troubleshoot issues that may happen during create cluster, adding an appliance, or removing an appliance. This script performs the following functions: 1. Search for a hardware check in
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    that no logs are available and the system is running a support materials bundle after you have entered the svc_cluster_diag -w command: other appliance, the remaining appliance becomes unmanageable. You can ask your service provider to detach the failed appliance from the cluster and restore the
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    use the svc_cluster_management script to detach the appliance and reattach it when the problem is resolved. svc_cluster_management status ---CLUSTER STATUS--local is master: False master : svc_cluster_management attach svc_cluster_management attach reattach appliance success Service Commands 17
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    svc_cluster_management script to detach the appliance and reattach it when the problem is resolved. Steps 1. Run the following command to view the attach reattach appliance success Configure new SLICs (svc_commit_slic) This service script activates commit pair of SLIC logic. Use this script
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    . Actions Qualifier Description activate Activate the commit procedure. If there are no SLICs that are ready to be committed, the service script returns an error message. Create configuration (Targets, Network Devices, NVMe ports) for inserted IOMs. replay Continue a failed commit procedure
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    1 --cp_only Call replay only for cluster reconfiguration (IP ports, SCSI Targets, NVMe ports) Check status of or restart container (svc_container_mgmt) This service script enables you to check the status of a container or restart it. Currently, you can only restart the CP container. Usage Function
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    the status of the container. Restart the container. Support materials (svc_dc) This service script generates a support materials bundle, or data collection (dc) bundle, for technical analysis. Depending on the option you choose, support materials can include system logs, configuration details, and
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    existing support materials bundle. Upload an existing data collection. Generate a support materials bundle (svc_dc run) This service script is used to generate a new support materials bundle 05-22 17:49:33 Success After switch reb Manual Ess APM00162303297
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    -09c2-47dc-baef-7a8e4a7bd3c3 683a4339-0c25-4445-b5fc-9e9f16a5f4d0 Select a data collection index (q to quit): 4 List support materials (svc_dc list) This service script is used to retrieve a summary of support materials across all appliances in the cluster or the local appliance. When you run this
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    the data collection index ID. Example Retrieve the list of support materials bundles on the master appliance using the verbose option Success APM00162303297 Scheduled Ess,Det b6bc2a8a List all support material profiles (svc_dc list_profiles) This service script is used to list the available data
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    . Render the output in JSON format. Example Retrieve the support materials profiles using the svc_dc list_profiles script. The following example My problem may involve the hypervisor Collect CP information. Collect NAS information. List all system dump files (svc_dc list_dumps) This service script
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    materials bundle (svc_dc download) This service script is used to download a support materials bundle to the provided destination. If no ID is specified, the script runs in interactive mode. All saved support materials bundles appear, and you can pick the bundle that you want to download using
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    materials without CP, even if CP is working. Force an upload of support materials even if the materials are already uploaded. System diagnostics (svc_diag) This service script is used as your first tool, when diagnosing issues with your system. The script enables you to check for specific issues
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    to the hardware. You can specify the following additional arguments to list information about specific components: ● --fault_status-List information from the fault status register 28 Service Commands
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    expansion shelves (DAEs) that are connected. --cluster Show information about the cluster. --services List all system services across nodes and containers. --info Get information such as the node ID, appliance name, service tag, model, IP, and so on. --energy_star List all the Energy Star
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    2 19:25:58 2019 UTC SMART support is: Available - device has SMART capability. SMART support is: Enabled Example Use the following command unavailability? May cause data loss? Scope Prerequisites Diagnostic Normal and Service General use No No No No Appliance None Format svc_dp_oos_check [-h]
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    stats from each drive in an appliance and stores that data in a file. This data sent to Dell EMC support if SupportAssist has been enabled. Usage Function Mode Usage Requires service user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites
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    , see the PowerStore Security Configuration Guide. Usage Function Mode Usage Requires service user password? Service Technical Service No No Yes Yes Appliance ● Obtain a support materials bundle, and consult with your service provider. ● Ensure that both nodes in the appliance are in service
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    and exit. Positional arguments Qualifier run list list-profiles list-health_checks Help (svc_help) This service script lists the available service scripts. Usage Function Mode Usage Requires service user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope
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    for the script. Hypervisor diagnostics (svc_hypervisor) This service script enables you to collect support materials from the hypervisor on the appliances. This Scope Prerequisites Diagnostic Normal and Service General use No No No No Node Only applies to PowerStore X model appliances. Format
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    .tgz Script svc_hypervisor finished successfully Inject troubleshooting software tool (svc_inject) This service script provides you a secure and simple way to install validated service tools, copy software upgrade files, or install secure remote support recovery packages. Usage Function Mode
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    exit. Actions Action run delete info generate-key deactivate status Description Install the service tool or package you have specified or enable service escalation. Delete an injected service tool or package. Display information about a specific package. Generate a root or SupportAssist recovery
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    test_esx_image-0.5.0.487325.tgz.bin [No response if deletion was successful] Display information about a specific package (svc_inject info) This service script shows information about an injected tool. Format svc_inject info [-h] tool_name Optional Arguments Qualifier -h, --help Description Show
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    Example svc_inject generate-key -r Current Challenge: 671FD-217B7-2F7CC-AB547-45814-40D99 Deactivate service escalation (svc_inject deactivate) This service script deactivates service escalation. Format svc_inject deactivate [-h] Optional arguments Qualifier -h, --help Description Show the help
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    Review system journal logs (svc_journalctl) This service script enables you to view log messages from the system journal in a consistent format. It also enables you to specify additional arguments and to filter or display additional information. Use this script as a triage tool to troubleshoot
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    CP bedrock.config.ConfigManagerVerticle vert.x-eventloop-thread-0 no_ctx_id Starting to set injector. Where: Field __REALTIME_TIMESTAMP _HOSTNAME Value 2019 Mar 11 14:51:45 FNM00175000815-A 40 Service Commands
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    ] Starting to set injector. Where: Field CODE_LINE CODE_FUNC Value [814] [validatePlatformResponseStateTask] Install the PowerStore system (svc_manufacturing) This service script eases the installation process and includes options to assist with automation and triage processes. CAUTION
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    The following example shows how to enable the network, specifying the network IP address and gateway: svc_manufacturing --enable_network --network_ip_and_gateway 'network IP address/gateway server' 42 Service Commands
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    password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Diagnostic Normal or Service General use No Yes No No Cluster None Format svc_mgmt_operations [-h] {all_locks,all_top_level_commands,command_tree,commands_by_type,pending_locks,granted_loc
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    [--failed_commands] [-all_commands] [--command_id ] Migrate a cluster or DVS to another vCenter (svc_migrate_to_vcenter) This service script enables you to restore or migrate a PowerStore Cluster and Distributed Virtual Switch (DVS) configuration from one vCenter to another. Usage Function
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    prompted by the restore_on_vcenter or migrate_to_vcenter commands. Migrate to vCenter (svc_migrate_to_vcenter migrate_to_vcenter) This service script migrates PowerStore from one vCenter to another. Format svc_migrate_to_vcenter migrate_to_vcenter [-h] [--generate_config] config Optional arguments
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    IP/host>', 'password': '', 'user': ''}, 'power_store': {'password': '', 'user': ''}} Remove empty proxy switches (svc_migrate_to_vcenter fix restore issues) This service script removes empty proxy switches from ESXs if needed
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    May cause data unavailability? May cause data loss? Scope Prerequisites Diagnostic Normal or Service General use No No No No Cluster None Format svc_nas [-h] [-d]{download,list,run option to select multiple files at once to download. list List the supported NAS scripts. Service Commands 47
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    nas_svc_acldb_dump) This script downloads the ACL database of an online file system to enable you to troubleshoot security issues. Usage Function Mode Usage Requires service user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Diagnostic
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    user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites System Operations Service Service Yes No Yes No Node None Format svc_nas nas_svc_dac [-h] [-e {ALL}] [-d {ALL}] [-s {ALL}] [--cap-staging-enable ] [cap-staging-disable
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    name. Generate an SDNAS archive file (svc_nas nas_svc_dc) This service script generates an archive file with SDNAS materials. You can download collects system information and SDNAS materials for triaging and resolving problems. The data collected includes system configurations, logs, run-time
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    manage NAS servers at an advanced level, including managing NAS server parameters, database maintenance, and network troubleshooting. Usage Function Mode Usage Requires service user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites System
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    user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Diagnostic Service Service Yes No No No Node None Format svc_nas nas_svc_paxstats { SVDM_A | SVDM_B | ALL } -stats {-reset | -verbose} Optional arguments Qualifier -stats Description
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    defined by either the -W option or an internally defined maximum rotation value. Rotating files are created in numerical order. Usage Function Mode Usage Requires service user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Diagnostic
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    . List active tcpdump sessions. Kill all tcpdump sessions or a specific session by designating its ID. Back up NAS server configuration (svc_nas_cbr) This service script enables you to back up all NAS server configurations on the cluster and also view previously backed up configurations. When you
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    -66e7-863e-9ada1b00938e CBR file: SDNAS_cbr_data_20190502_102926UTC.tar created on node 2 CIFS Support (svc_nas_cifssupport) This service script enables you to view information for troubleshooting CIFS-related issues. It displays information about network connectivity to domain controllers
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    server SERVERNAME] [--args NAS_CMD_ARGS] Optional arguments Qualifier Description -h, --help Show the help message and exit. --args NAS service command arguments. NOTE: Arguments must be preceded by hyphens. For example: svc_nas_cifssupport --args="" Positional arguments Qualifier --server
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    file opens per connection. Audit the current domain controller connections on the SMB server built-in client. Usage: svc_nas_cifssupport --server | ALL -args="-builtinclient" Service Commands 57
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    is executed by the command. Display or build a Windows user credential. Use this command to troubleshoot user access control issues. Usage: svc_nas_cifssupport --server | ALL -args="-cred {-user --server | ALL -args="-homedir [enable] | [-disable]" 58 Service Commands
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    SID is given in decimal (0) or hexadecimal (1) format. -priv List all available privileges on the domain. This can be used to resolve foreign language issues. Service Commands 59
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    a domain user name and password pair. Use this command to troubleshoot connection issues or test DC connections. This command only applies to command verifies that a CIFS server can access and use the domain controller services. This command only applies to servers that are joined to a Windows
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    Delete the specified SPN for both the NAS server and AD. Troubleshoot issues with the Microsoft Windows Branch caching mechanism. BranchCache V1 and BranchCache V2 are supported. Usage: svc_nas_cifssupport --server | ALL -args="-smbhash -hashgen [-recursive] [-minsize
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    (hash file generation or deletion). The ID for the request is in the output of -info. -info Show detailed information for the hash generation service. -fsusage Display the SMB hash file disk usage for the specified file system. -exclusionfilter Do not generate an SMB hash file
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    for a specific NAS server. ● Use the svc_nas_global_tools script to review and customize parameters for all NAS servers in the cluster. Run without args to see the NAS internal usage. Usage Function Mode Usage Requires service user password? Requires root privileges? May cause data unavailability
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    , the output of svc_nas_tools --server nas 1 -args="-stats -help" provides detailed information about the -setspn option. -cava Display the status of antivirus service of the NAS server, including the connection state to Celerra AntiVirus Agent (CAVA) servers, the number of files checked and their
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    >} Provides lookup information about the specified resource. Display the Windows Directory Service information. Usage: svc_nas_tools --args="-ds [-dump]" -dump Display the Windows Directory Service cache. Display the current Kerberos settings of the NAS server. Usage
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    are configured on the NAS server. -listspn List the Kerberos service principles defined in Active Directory (AD) and keytab (joined -netgroup } Provides lookup information about the specified resource for troubleshooting purposes. Manage file locks on the NAS servers. Usage: svc_nas_tools
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    > | -member }} Provides lookup information about the specified resource for troubleshooting purposes. Display or modify NAS server parameter facilities. Usage: svc_nas_tools file> [-verbose]" -verbose Display the VHDX metadata, including SCSI PRs. Service Commands 67
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    Usage Service Requires service user password? Yes Requires root privileges? No May cause data unavailability? Yes May cause data loss? Yes Scope Node Prerequisites 1. In the PowerStore UI, go to Settings and click the Upgrades page in the Cluster section. 2. Click UPLOAD PACKAGE to
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    you commit the upgrade: svc_nas_ndu --op=precommit 8. Commit the upgraded version on both nodes: svc_nas_ndu --op=commit Repair NAS NDU (svc_nas_ndu_repair) This service script allows you to repair NAS upgrades by rolling back to the earlier version or rolling the NAS node forward to the target
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    Qualifier -h, --help --run Description Show the help message and exit. Run the NAS NDU repair operation. Reboot, shut down, and turn on a node (svc_node) This service script enables you to cleanly reboot or turn on a node. This script also enables you to stop the controller VM on the node so the
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    : This action causes the node to restart immediately. shutdown Shut down a node by cleanly powering it off. All services are stopped in the appropriate order. Turn a node off (svc_node power_off) This service script is used to turn off power to a node. This script is the equivalent of a hard power
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    unconfigured Personality SAN or HCI Notes Turns off power to the node or nodes. Turn on the peer node (svc_node power_on) This service script turns on a peer node that is running in SAN mode. Format svc_node power_on [-h] [-d] Optional arguments Qualifier -h, --help -d, --debug Description Show
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    option to override the warning and power off the node. Unconfigured HCI This operation is only supported when the script is run from the control path maintenance mode service. The script stops the PowerStore VM to allow the node to enter VMware maintenance mode. Peer node status (svc_node status
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    to the first valid server. Run locally only and skip the peer. Manually specify the server or servers to use. Force color output even on nonterminals . Disable password reset (svc_password_mgmt) This service script enables you to prevent the service and administrator passwords from being reset. If
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    password recovery. Enable and prevent passwords from being recovered (svc_password_mgmt_recovery) This script disables the ability to restore default admin and service user passwords. Once the ability to reset the passwords is disabled, there is no nondestructive way access the cluster if the
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    emergency recovery option...done Troubleshoot and repair (svc_remote_support) This service script enables you to troubleshoot and repair the and exit. Actions Action modify Description Modify the remote support configuration. Configuring SupportAssist does not include connection verification.
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    configuration is reverted to the cluster configuration. . List the remote configuration (svc_remote_support list) This service script lists the remote support configurations. Format svc_remote_support list [-h] Optional arguments Qualifier -h, --help Description Show the help message and
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    appliance allows you to disable SupportAssist. Modify contact information (svc_remote_support modify_contact) This service script modifies the remote support configuration. Format svc_remote_support modify_contact [-h] [--phone PHONE] [--first_name FIRST_NAME] [--last_name LAST_NAME] [--email EMAIL
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    If SupportAssist cannot be configured or connect to Dell EMC Support, svc_remote_support restart -factory_reset enables you to reinitialize SupportAssist. Check the connectivity status (svc_remote_support connectivity) This service script lists the remote support connectivity status of the appliance
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    user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Diagnostic Normal or Service Service No No No No Cluster The firewall must be configured correctly. Format svc_remote_syslog [-h] [-t TEST] [-m MESSAGE] [-r] [-lc] [-ls] Optional
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    remove a master appliance. See the Knowledgebase article - HOW17166 for more information. Usage Function Diagnostic and Recovery Mode Service Usage Service Requires service user password? No Requires root privileges? No May cause data unavailability? Yes May cause data loss? Yes Scope
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    help message and exit. Initiate verbose logging for debug. Limit the number of workload items to display. Repair software (svc_repair) This service script enables you to repair the software while keeping persistent configuration information such as hostname, host registration, and user data. This
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    data unavailability? May cause data loss? Scope Prerequisites Diagnostic Normal or Service Service No No No No Cluster The firewall must be configured correctly. Format svc_replace_dpe [-h] [-d] {auto,manual} Optional arguments Qualifier -h, --help -d,--debug Description Show the help message
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    Updates the required DPE resumes when performing a DPE replacement manual Performs a DPE replacement using user supplied DPE Resume values unavailability? May cause data loss? Scope Prerequisites Diagnostic Normal and Service Service Yes No No No Node None Format svc_rescue_state [-h] {clear,set
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    run the svc_container_mgmt script. Usage Function Mode Usage Requires service user password? Requires root privileges? May cause data or more security protocols. Grant service user access (svc_service_config) This service script enables you to grant service users the ability to log in
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    script, you must enable it using the svc_inject script: 1. Generate a key to enable root escalation: svc_inject generate-key --root 2. Contact your service provider to get response key. 3. Copy the response key and use it with the svc_inject script to enable root escalation: svc_inject run
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    INFO: Enabling tool ... INFO: Successfully enabled svc_service_shell INFO: Run "svc_service_shell" to be granted root level access for servicing this system See Inject troubleshooting software tool (svc_inject) on page 35 for more information about the svc_inject script. Usage Function Mode Usage
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    a node to the factory state. --savecfgforce Create a generic bootable USB recovery device. Other manual steps may be required for a full recovery. Connect to the peer node service container (svc_ssh_peer) This service script enables you to securely connect through SSH from the local node as the
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    appliance is out of space (OOS). If the appliance is not in the OOS state, you can force the operation. Usage Function Mode Usage Requires service user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites System operations Normal or
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    the fields available for use in the journal: Topics: • Field descriptions Field descriptions The core logging framework relies on the systemd journal services provided by the underlying CoreOS operating system. In addition to the default fields available with systemd journal in CoreOS, there are
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    of the stream connection when it was first created. Systemd information of the process the journal entry originates from. Information on how the journal service received the message entry. The low-level Unix error number causing this entry. The device node path of this device in /dev. The kernel
  • Dell PowerStore 500T | EMC PowerStore Service Scripts Guide - Page 92
    . Valid levels are: ● CRITICAL-Events that demand immediate attention. ● ERROR-Events that indicate problems, but do not require immediate attention. ● WARN-Events that provide a warning about potential problems or indicates that a component is not in an ideal state. ● INFO-Informational messages
  • Dell PowerStore 500T | EMC PowerStore Service Scripts Guide - Page 93
    Table 1. Journal field descriptions (continued) Type Name Default SYSLOG_FACILITY Default Default Custom SYSLOG_IDENTIFIER SYSLOG_PID THREAD_NAME Description Syslog compatibility field that contains the name of the facility. Syslog compatibility field that contains the unique identifier.
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Dell EMC PowerStore
Service Scripts Guide
Version 2.x
June 2021
Rev. A04