Dell PowerStore 500T EMC PowerStore Installation and Service Guide for Model
Dell PowerStore 500T Manual
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- Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 1
Dell EMC PowerStore Installation and Service Guide for PowerStore 500T Model Version 2.x June 2021 Rev. A02 - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 2
of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 3
the base enclosure on the rails...8 Cable the base enclosure appliance to switches 9 Connect power cables...9 Discover your system...10 Upgrade PowerStore software...10 Chapter 2: Base enclosure service procedures 11 Replace a faulted drive in the base enclosure...11 Identify a faulted drive from - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 4
of a replacement fan module 38 Return a faulted part...38 Replace a dual inline memory module (DIMM)...38 Before you begin...38 Identify a faulted DIMM from PowerStore Manager 38 Power down the node...39 Remove the node...39 Remove the top cover from the node...40 Remove the faulted dual inline - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 5
56 Powering off procedures for PowerStore node...56 Power off a PowerStore T model node using PowerStore Manager 57 Power off a PowerStore T model node using a service script 57 Powering on procedures for PowerStore node...58 Power on a PowerStore T model node using a service script 58 Power on - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 6
PowerStore Documentation page at https:// www.dell.com/powerstoredocs. ● Troubleshooting For information about products, software updates, licensing, and service, go to https://www.dell.com/support and locate the appropriate product support page. ● Technical support For technical support and service - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 7
the base enclosure, see the PowerStore Hardware Information Guide. NOTE: Review the information in Safety precautions leaving 2U of space at the bottom of the rack for serviceability. Most cabinets mark 1U increments with horizontal lines or small holes sheet ● Bezel Install a new base enclosure 7 - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 8
Install the rails in the cabinet This task describes the procedure to install one rail. After installing one rail, repeat the procedure for the other rail. The procedure is the same for both the left and right rail. You can install the rails into either a square or round hole rack. Steps 1. Position - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 9
the system in the enclosure Cable the base enclosure appliance to switches For switch cabling information, refer to the PowerStore Networking Guide for PowerStore T Models. NOTE: Do not connect the power cables until you have completed network configuration. Connect power cables Steps 1. Plug - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 10
latest version of PowerStore software that was available at the time of shipment. After installing the PowerStore system, Dell recommends upgrading the PowerStore software to the latest available version. Refer to the PowerStore Software Upgrade Guide for detailed instructions. 10 Install a new - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 11
service procedures The base enclosure contains customer-replaceable components. Follow these procedures to safely replace a failed component. NOTE: Review within the system. Using PowerStore Manager, you can identify and locate a faulted drive. Steps 1. From PowerStore Manager, select Hardware. 2. - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 12
wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch flashes to indicate that the spin-up sequence has begun. 12 Base enclosure service procedures - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 13
part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 14
, wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch begins 4. Push the latch down until it locks into place. 14 Base enclosure service procedures - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 15
should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the drive is correctly seated, or contact your service provider. Replace a power supply Take the following actions to remove the faulted power supply - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 16
(to the right for the bottom power supply). Remove the power cable from the power supply. Figure 10. Removing the power cable 16 Base enclosure service procedures - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 17
12. Installing a power supply 3. Connect the power cable to the power supply and secure the cord with the retention bail at the connector. Base enclosure service procedures 17 - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 18
parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace a 4-port - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 19
for each affected node before proceeding to remove the next node. If necessary, contact your service provider before starting the replacement procedure. Identify a faulted 4-port card from PowerStore Manager Before you replace a 4-port card, ensure that you have identified its location within the - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 20
cable from the power supply. NOTE: If the I/O module and network cables are not already labeled, label them clearly for reconnecting later. 20 Base enclosure service procedures - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 21
release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. NOTE: The release trigger and handle for node B is on with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure. Base enclosure - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 22
of the embedded module. 2. Push down the two blue tabs on the back of the 4-port card to release the 4-port card. 22 Base enclosure service procedures - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 23
line up with the slots on the front of the embedded module. 2. Align the white pegs beneath the holes on the 4-port card. Base enclosure service procedures 23 - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 24
over the embedded module and align it with the slots in the sides. 2. Pull the cover forward to secure it in place. 24 Base enclosure service procedures - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 25
slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. Base enclosure service procedures 25 - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 26
part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 27
from PowerStore Manager Using PowerStore Manager, you can identify and locate a faulted SFP module. Steps 1. From PowerStore Manager, the SFP should be replaced. ● SFP speed mismatched: Indicates that the supported speeds of this SFP module are unsupported by the port. ● SFP service procedures 27 - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 28
part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 29
for each affected node before proceeding to remove the next node. If necessary, contact your service provider before starting the replacement procedure. Identify a faulted I/O module from PowerStore Manager Before you replace an I/O module, ensure that you have identified its location within the - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 30
I/O module appears seated, push and release the small button on the handle. ● If the button remains in, the module is fully seated. 30 Base enclosure service procedures - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 31
part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 32
for each affected node before proceeding to remove the next node. If necessary, contact your service provider before starting the replacement procedure. Identify a faulted fan module from PowerStore Manager Before you replace a fan module, ensure that you have identified its location within the - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 33
release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. NOTE: The release trigger and handle for node B is on with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure. Base enclosure - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 34
node. Figure 36. Removing the top cover Remove the faulted fan module Steps 1. Disconnect the fan module power cable from the motherboard. 34 Base enclosure service procedures - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 35
press downward to lock the fan module into position. View video 3. Connect the fan module power cable to the connector on the motherboard. Base enclosure service procedures 35 - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 36
at the rear of the node. 2. Pull the top cover forward to secure it in place. Figure 40. Installing the top cover 36 Base enclosure service procedures - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 37
out when pulled, the locking mechanism is not engaged. Power up the node Power up the node as described in Power control procedures. Base enclosure service procedures 37 - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 38
part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 39
. The hook disengages from the locking mechanism, and the release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. NOTE: The release trigger and handle for node B is on the top left. The release trigger and handle for - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 40
the release handle to pull the node outward enough to grasp the sides with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure. Figure 45. Removing the node 6. Place the node cover upward, and remove it from the node. 40 Base enclosure service procedures - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 41
Figure 46. Removing the top cover Remove the faulted dual inline memory module Steps 1. Locate the faulted DIMM in the node. The DIMMs are identified by white or black retaining tabs. Figure 47. Top view of the node Base enclosure service procedures 41 - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 42
with the slots in the sides at the rear of the node. 2. Pull the top cover forward to secure it in place. 42 Base enclosure service procedures - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 43
slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. Base enclosure service procedures 43 - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 44
part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 45
contact your service provider before starting the replacement procedure. Identify a faulted internal M.2 boot module from PowerStore Manager Before issues with the svc_repair command, it is important to first resolve any problems with the connection. Steps 1. Launch an SSH client, and connect to - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 46
mechanism, and the release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. NOTE: The release trigger and handle for node B is on the top left of system power and cached data will be lost. 46 Base enclosure service procedures - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 47
release handle to pull the node outward enough to grasp the sides with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure. Figure 55. Removing the node 6. Place the node cover upward, and remove it from the node. Base enclosure service procedures 47 - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 48
M.2 boot module to a slight angle, and then remove it from the slot on the motherboard. Figure 58. Removing the internal M.2 boot module 48 Base enclosure service procedures - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 49
it with the slots in the sides at the rear of the node. 2. Pull the top cover forward to secure it in place. Base enclosure service procedures 49 - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 50
the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. 50 Base enclosure service procedures - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 51
of a time out issue. The reimage procedure takes approximately 40 to 50 minutes to complete. 2. Review the output of the svc_repair command. The output provides useful information as the procedure runs, so allow from PXE CSU - sending power cycle command to peer Base enclosure service procedures 51 - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 52
part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 53
A Safety precautions for handling replaceable units Review these safety considerations before replacing any parts are ready to install them. ● Before you begin service, gather together the ESD kit and all other materials you need. ● Once servicing begins, avoid moving away from the work site; - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 54
of the component. Ensure that the back end of the replaceable unit is supported while installing or removing it. Dropping a replaceable unit could result in remove or install a replaceable unit. Take time to read the instructions carefully. ● Store a replaceable unit in the antistatic bag and - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 55
condensation. Refer to Hardware acclimation times on page 54 to ensure the replaceable unit has thermally stabilized to the operating environment. NOTE: Your storage system is designed to be powered on continuously. Most components are hot swappable; that is, you can replace or install these - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 56
reconnecting the cables is easier. ○ Ensure that you also record the Dell service tag numbers of all enclosures in your cluster. ● Nodes in the appliance information about the service scripts, see the PowerStore Service Scripts Guide. ● If both nodes in an appliance reboot in service mode, always - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 57
IP address of the appliance that contains the node. In PowerStore Manager, go to Settings > Networking > Networking IPs > Management. Review the Management IPs table to identify the management IP address associated with the appliance. ● Service account credentials NOTE: Do not power off or reboot - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 58
of the appliance that contains the node. In PowerStore Manager, go to Settings > Networking > Networking IPs > Management. Review the Management IPs table to identify the management IP address associated with the appliance. ● Service account credentials About this task Use the following procedure - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 59
IP address of the appliance that contains the node. In PowerStore Manager, go to Settings > Networking > Networking IPs > Management. Review the Management IPs table to identify the management IP address associated with the appliance. ● Service account credentials NOTE: Do not power off or reboot - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 60
PowerStore Service Scripts Guide. Powering off procedures for PowerStore appliances This section includes the following procedures: ● Power off a PowerStore T model appliance on page 60 Power off a PowerStore Next. The Active Objects window opens. 5. Review the list of objects on the appliance that - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 61
these instructions on https://www.dell.com/powerstoredocs. ● Obtain the following information: ○ Management IP address of the cluster ○ Service account credentials ○ Site ID ○ Service tags of the appliances About this task Use the following procedure to power off (power down) a PowerStore T model - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 62
cluster This section includes the following procedures: ● Power on a PowerStore T model cluster on page 62 Power on a PowerStore T model cluster About this task Use the following procedure to power on a PowerStore T model cluster: Steps 1. If nodes were removed, reseat the nodes into the relevant - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 63
materials collection uses the essentials profile. Use the svc_dc service script to collect support materials for other profiles. See the PowerStore Service Scripts Guide for more information about the svc_dc service script and the available profiles. NOTE: The system can run only one collection - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 64
Next steps After the job is finished, you can download the support materials collection to a client, send the collection to support, or delete the collection. Select the support materials collection, then select Download, Send to Support, or Delete. 64 Data collection - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 65
time when the system will resume sending support notifications. Enable support notifications Enable support notifications when you have finished servicing an appliance. Steps 1. In PowerStore Manager, go to Settings > Support > Disable Support Notifications. 2. Click the checkbox for the appliance - Dell PowerStore 500T | EMC PowerStore Installation and Service Guide for Model - Page 66
system to the original, default factory settings. You can reinitialize the system using service scripts. To use service scripts to reinitialize the system, refer to the PowerStore Series Service Scripts Guide. CAUTION: Reinitializing the system could result in data loss. 66 Reinitialize the system
Dell EMC PowerStore
Installation and Service Guide for PowerStore 500T
Model
Version 2.x
June 2021
Rev. A02