Dell PowerStore 5000X EMC PowerStore Alerts and Events Reference Guide
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- Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 1
Reference Guide Dell EMC PowerStore Events and Alerts Reference Guide Abstract This document includes information about the alerts and events messages that can appear or get logged for your Dell EMC PowerStore cluster. May 2020 Rev A00 - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 2
, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. [4/18/2020] [Reference Guide] [Rev A00] 2 Dell EMC PowerStore Events and Alerts Reference - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 3
Table of contents Table of contents Table of contents ...3 1 Introduction...4 1.1 Monitor an alert or event...4 1.2 Information included in an alert or event ...4 1.3 Additional Resources...5 2 Alert and Event Messages ...5 3 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 4
serviceability capabilities available in PowerStore. The system generates several alerts and events based on the health of the cluster or user actions. They are critical in helping you monitor the health of the cluster, troubleshoot options, see the PowerStore REST API Developers Guide. Note: To get - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 5
PowerStore Documentation page at www.dell.com/powerstoredocs. Troubleshooting For information about products, software updates, licensing, and service, go to Online Support (registration required) at: www.dell.com/support alerts and events. 5 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 6
://www.dell.com/support /Article/SLN317185 - https://www.dell.com/support /Article/SLN317187 - https://www.dell.com/support /article/SLN317191 - https://www.dell.com/support /article/SLN317175 - https://www.dell.com/support /article/SLN317175 6 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 7
. Cluster performance may be impacted. 7 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article - https://www.dell.com/support /article/SLN317191 - https://www.dell.com/support /article/SLN317175 https://www.dell.com/support /article/SLN317175 - - - https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 8
appliance. - Contact your Service Provider for assistance. Contact your Service Provider for assistance. - PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support /Article/SLN317187 https://www.dell.com/support /Article/SLN317187 https://www.dell.com/support - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 9
. Cluster performance may be impacted. Appliance should service limited user write IOs. - - Add additional support /article/SLN317175 - https://www.dell.com/support /article/SLN317187 - https://www.dell.com/support /article/SLN317187 - - 9 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 10
cluster is in the process of stopping data services. The cluster is in the process of stopping data services. Cluster will not service IOs. 10 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article - - - https://www.dell.com/support /Article/SLN317203 https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 11
FALSE FALSE FALSE Encryption is not supported on this drive. Encryption is supported on this drive. But, it has not been configured yet. 11 Dell EMC PowerStore Events and Alerts Reference Guide Repair flow - - - - - - - Contact your service provider. A Keystore backup is recommended. Perform - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 12
Replace the drive. Refer to the Installation and Service Guide for more information. - System impact The drive support /Article/SLN317239 https://www.dell.com/support /Article/SLN317239 - - - https://www.dell.com/support /Article/SLN317239 - 12 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 13
flow - - - Replace the drive. Refer to the Installation and Service Guide for more information. Configure authentication credentials for the initiators. Otherwise, a Knowledge Base Article - - https://www.dell.com/support /Article/SLN317252 - 13 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 14
. The Node has failed to start services. Repair flow - - - - - 14 Dell EMC PowerStore Events and Alerts Reference Guide System impact The Appliance will not be used by the cluster. Knowledge Base Article https://www.dell.com/support /Article/SLN317225 - - - - Drive in this slot will - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 15
https://www.dell.com/support /Article/SLN317238 - https://www.dell.com/support /Article/SLN317236 https://www.dell.com/support /Article/SLN317238 https://www.dell.com/support /Article/SLN317236 https://www.dell.com/support /Article/SLN317236 15 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 16
and Service Guide for support /Article/SLN317248 https://www.dell.com/support /Article/SLN317248 https://www.dell.com/support /Article/SLN317248 https://www.dell.com/support /Article/SLN317248 https://www.dell.com/support /Article/SLN317241 16 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 17
again. If the issue persists, contact your service provider. - Refer to the Installation and Service Guide to install a supported Internal M.2 boot module. - Replace it with a supported M.2 boot module. Refer to the Installation and Service Guide for more information. Replace the internal M.2 boot - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 18
the Installation and Service Guide for more information. - - - - System impact Performance may be degraded. - - - Performance may be degraded. Performance may be degraded. - - - 18 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support /Article - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 19
the Installation and Service Guide for more information. Insert a supported power supply unit. PowerStore Events and Alerts Reference Guide Knowledge Base Article - https://www.dell.com/support /Article/SLN317246 https://www.dell.com/support /Article/SLN317246 - - - - https://www.dell.com/support - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 20
to set up high line input. - Contact your service provider. Contact your service provider. System impact node power supply is healthy. There PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support /Article/SLN317246 - - - https://www.dell.com/support - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 21
if another drive fails the impact on cluster is minimal. - Knowledge Base Article https://www.dell.com/support /Article/SLN317247 - - - https://www.dell.com/support /Article/SLN317218 https://www.dell.com/support /Article/SLN317218 - 21 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 22
TRUE Cluster diagnostics detected a critical problem in link 1 of drive enclosure - 22 Dell EMC PowerStore Events and Alerts Reference Guide System impact Knowledge Base Article - - https://www.dell.com/support /Article/SLN317218 https://www.dell.com/support /Article/SLN317218 - - As long - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 23
minor problem was manually disabled by will no longer be in service. Drive lifecycle state in Dell EMC PowerStore Events and Alerts Reference Guide System support /Article/SLN317218 https://www.dell.com/support /Article/SLN317218 - - Drive will not be used in the https://www.dell.com/support - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 24
is not in service. - - - Drive will not be used in the DPG group. Knowledge Base Article https://www.dell.com/support /Article/SLN317249 https://www.dell.com/support /Article/SLN317249 - - - - https://www.dell.com/support /Article/SLN317250 24 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 25
not in service. - support /Article/SLN317218 https://www.dell.com/support /Article/SLN317218 - https://www.dell.com/support /Article/SLN317237 https://www.dell.com/support /Article/SLN317237 https://www.dell.com/support /Article/SLN317200 25 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 26
Performance may be degraded. - - Performance may be degraded. Knowledge Base Article https://www.dell.com/support /Article/SLN317200 https://www.dell.com/support /Article/SLN317200 https://www.dell.com/support /Article/SLN317200 - - - - - - 26 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 27
cables and connections. If the issue 27 Dell EMC PowerStore Events and Alerts Reference Guide System impact Knowledge Base Article Overall cluster impact is the other LCC's SAS port is healthy. https://www.dell.com/support /Article/SLN317230 - - Overall cluster impact is limited as long as - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 28
Enclosure %(encl_num) %(identification) was manually disabled by user request. The service provider. - - - - - - 28 Dell EMC PowerStore Events and Alerts Reference Guide com/support /Article/SLN317223 Cluster performance may be impacted as the LCC is disabled. https://www.dell.com/support / - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 29
the alternative LCC is healthy impact on cluster is limited. - Knowledge Base Article https://www.dell.com/support /Article/SLN317223 https://www.dell.com/support /Article/SLN317223 - - - https://www.dell.com/support /Article/SLN317224 - - 29 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 30
is marginal. Repair flow - - 30 Dell EMC PowerStore Events and Alerts Reference Guide System impact Knowledge Base Article Overall cluster impact is limited LCC is healthy. https://www.dell.com/support /Article/SLN317223 Overall cluster impact is limited as long as the other LCC is - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 31
://www.dell.com/support /Article/SLN317230 https://www.dell.com/support /Article/SLN317228 - - https://www.dell.com/support /Article/SLN317228 https://www.dell.com/support /Article/SLN317228 https://www.dell.com/support /Article/SLN317228 31 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 32
was manually disabled longer be in service. Lifecycle state of support /Article/SLN317228 https://www.dell.com/support /Article/SLN317228 - https://www.dell.com/support /Article/SLN317228 https://www.dell.com/support /Article/SLN317228 - - 32 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 33
related alerts and take appropriate action. If the issue persists, contact your service provider. System impact No impact on cluster as long as the alternative .com/support /Article/SLN317224 - https://www.dell.com/support /Article/SLN317228 33 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 34
Data high availability may be degraded. - 34 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support /Article/SLN317228 - - - - - https://www.dell.com/support /Article/SLN317213 https://www.dell.com/support /Article/SLN317213 https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 35
the battery backup module. Refer to the Installation and Service Guide for more information. - - No action is support /Article/SLN317213 https://www.dell.com/support /Article/SLN317213 https://www.dell.com/support /Article/SLN317213 - - - - 35 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 36
was manually disabled by user request. The enabled state of the Node IOM has changed from %(old_value) to %(enabled_state). The cluster has disabled the Node IOM. Repair flow - - - - Reboot the affected node. Refer to the Dell EMC 36 Dell EMC PowerStore Events and Alerts Reference Guide System - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 37
, or replace the I/O module. Use the Service and Installation guide to troubleshoot the faulty component. - - - No action is required. - - System impact - - - 37 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support /Article/SLN317221 - - - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 38
Service Guide for more information. - - - System impact - - System cooling may be degraded. System cooling may be degraded. - - Performance may be degraded. Performance may be degraded. - 38 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 39
replaced. The Node DIMM was manually disabled by user request. The enabled Service and Installation guide to troubleshoot the faulty BaseEnclosure. - - - - Add discovery credentials to the initiators. Otherwise, a failure will occur when an 39 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 40
each node of the appliance do not match. 40 Dell EMC PowerStore Events and Alerts Reference Guide Repair flow initiator is disconnected and then reconnected. - - - - Replace the SFP with a supported one. Install identical SFP modules (same supported speeds and connector types) on each node of the - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 41
Use the Service and Installation guide to identify and replace the faulty component. - - - - - - - - System impact Performance may be degraded. Performance may be degraded. No impact. - - 41 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 42
Ensure that expansion enclosure cabling matches on both nodes. - System impact - - Performance may be degraded. Performance may be degraded. - 42 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article - - https://www.dell.com/support /Article/SLN317228 https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 43
be in service. Check your cabling and connections. Refer to the Installation and Service Guide for more information. Expansion enclosure is not in service. Replace your cable. Expansion enclosure is not in service. - - - - Knowledge Base Article - 43 Dell EMC PowerStore Events and Alerts - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 44
- Expansion enclosure is not in service. - - - Performance may be impacted. Performance may be degraded. - Knowledge Base Article - - - - - https://www.dell.com/support /Article/SLN317225 - https://www.dell.com/support /Article/SLN317221 - 44 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 45
Replace with a supported power supply unit. Refer to the Installation and Service Guide for more PowerStore Events and Alerts Reference Guide Knowledge Base Article - - https://www.dell.com/support /Article/SLN317246 https://www.dell.com/support /Article/SLN317246 - - https://www.dell.com/support - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 46
your service support /Article/SLN317228 - - https://www.dell.com/support /Article/SLN317228 https://www.dell.com/support /Article/SLN317228 https://www.dell.com/support /Article/SLN317228 https://www.dell.com/support /Article/SLN317228 46 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 47
appropriate action. If the issue persists, contact your service provider. Check for hardware-related alerts and take appropriate action. If the - - 47 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support /Article/SLN317228 https://www. - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 48
remains equal to %(num_of_conn_tars) for initiator %(port_address). Connected target count has changed to %(num_of_conn_tars) for initiator %(port_address). Repair flow - - - - - 48 Dell EMC PowerStore Events and Alerts Reference Guide System impact - - - - - Knowledge Base Article - - - - - - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 49
is not supported and should be removed or 2) Some DIMMs have been rearranged in the slots and need to be restored to their original locations. - Replace it with a compatible module. Refer to the Installation and Service Guide for more information. NAS is disabled. Follow procedures to manually bring - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 50
Service Guide for more information. - - - - - Contact your service provider immediately. - Contact your service provider immediately. 50 Dell EMC PowerStore Events and Alerts Reference Guide /support /Article/SLN317231 https://www.dell.com/support /Article/SLN317231 - https://www.dell.com/support - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 51
failed 51 Dell EMC PowerStore Events and Alerts Reference Guide Repair flow - Reboot servicing IOs. Data path xenvs should not be killed. Knowledge Base Article - - https://www.dell.com/support /Article/SLN317238 - - https://www.dell.com/support /Article/SLN317229 https://www.dell.com/support - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 52
the command %(script). The %(user) user activated the service tool %(tool). SP %(which) reimage done. SP %(which) reimage FAILED. Please contact your support organization. SP %(which) reimage done. Hotfix needs to be reapplied manually. Hotfix applied. SP %(which) ESXi system configuration backup - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 53
in the future. Obsolete. May be removed in the future. 53 Dell EMC PowerStore Events and Alerts Reference Guide Repair flow Free up space in the storage container or increase the quota. - - - Please contact your service provider - - - - - - - System impact No new virtual volumes can be created - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 54
between the - source and destination 54 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support /Article/SLN317201 https://www.dell.com/support /Article/SLN317205 https://www.dell.com/support /Article/SLN317183 - - - - https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 55
any reason. If the alert continues to persist, consider increasing the "Alert Threshold" setting in the Replication Rule associated with this object. - - 55 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support /Article/SLN317183 - - - - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 56
system errors, and then try deleting the snapshot - manually. - - - - Ensure that VMware Tools are installed, running and managed by VMware. 56 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support /Article/SLN317182 https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 57
snapshots. Delete some manually created snapshots for this PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support /Article/SLN317181 https://www.dell.com/support /Article/SLN317181 https://www.dell.com/support /Article/SLN317181 https://www.dell.com/support - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 58
the appliance has enough space, and a new snapshot can be created manually. - System impact - - 58 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article - - https://www.dell.com/support /Article/SLN317181 https://www.dell.com/support /Article/SLN317181 https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 59
, and try deleting the snapshot manually. - Resolve this issue by manually deleting volume snapshots that you no support /Article/SLN317181 - https://www.dell.com/support /Article/SLN317181 https://www.dell.com/support /Article/SLN317192 - 59 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 60
valid DRS service configuration. - - - Knowledge Base Article https://www.dell.com/support /Article/SLN317192 - - https://www.dell.com/support /Article/SLN317192 - - - https://www.dell.com/support /Article/SLN317189 - https://www.dell.com/support /article/SLN317190 - 60 Dell EMC PowerStore Events - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 61
will not prevent SupportAssist features from functioning but this information will help your support provider resolve problems faster. The SupportAssist data can be manually updated using the svc_remote_support service script. - System impact - If there is an appliance failure in the cluster, this - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 62
connectivity problems. Navigate to Settings -> Support -> support will not function for this appliance and is degraded for the cluster. - 62 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support /Article/SLN317186 https://www.dell.com/support - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 63
Import session for %(import_session_name) has been cancelled. Cancel for import session %(import_session_name) has failed. 63 Dell EMC PowerStore Events and Alerts Reference Guide Repair flow - - - - - - - Please retry the import. - - - System impact - - - - - - - - - - - Knowledge Base Article - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 64
individual members state for failed members. Follow the steps mentioned in the KB guide to import the failed members individually. - - - Please retry the import /support /Article/SLN317196 - - - https://www.dell.com/support /Article/SLN317196 64 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 65
of the host might be required. If the problem still persists please contact Dell support. System impact - - - - - - - - - - - - - - Cancel the import session. Host application has to be reconfigured to use the source volume. Manually provide host access to source array. Bring the - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 66
documentation for scale limits and load during import. If problem persists, contact support. Check if destination system has enough space to host been impacted. - 66 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article - - - https://www.dell.com/support /Article/SLN317196 - - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 67
problem still persists, host reboot may be required. If the problem still persists please contact Dell support. Please make sure multipath service ://www.dell.com/support /Article/SLN317196 https://www.dell.com/support /Article/SLN317187 - 67 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 68
are running on the host and if the problem still persists please contact Dell support. - Verify connectivity to the host system. Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article - https://www.dell.com/support /Article/SLN317194 - https://www.dell.com/support /Article/ - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 69
). Alert was force cleared by service user. %(service_user_reason) The migration migration jobs and system 69 Dell EMC PowerStore Events and Alerts Reference Guide Repair flow System impact - - Verify - - - Knowledge Base Article - - https://www.dell.com/support /Article/SLN317205 - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 70
the peer DNS server because of network problems. The DNS client is unable to contact service can work properly. Knowledge Base Article - - https://www.dell.com/support /Article/SLN317193 https://www.dell.com/support /Article/SLN317202 - 70 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 71
of network problems. The NIS service in server for the domain . But the LDAP service encounters some configuration issue. So you could get some unexpected issue using this name resolver. https://www.dell.com/support /Article/SLN317193 71 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 72
period has expired. 72 Dell EMC PowerStore Events and Alerts Reference Guide Repair flow - Check the NAS server reach the peer LDAP server because of network problems. In the NAS server, LDAP service could not provide mapping anymore. All configured support /Article/SLN317193 - https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 73
User has released disk space. Quota tree block 73 Dell EMC PowerStore Events and Alerts Reference Guide Repair flow tree, reducing the percentage of used space. Alternatively, the . Quota tree block Knowledge Base Article https://www.dell.com/support /Article/SLN317206 - https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 74
the file system specified in the error message. All further write operations for the specified user will fail. Knowledge Base Article - https://www.dell.com/support /Article/SLN317208 https://www.dell.com/support /Article/SLN317208 74 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 75
and hard quota limits have been reached or exceeded multiple times for Knowledge Base Article - https://www.dell.com/support /Article/SLN317208 https://www.dell.com/support /Article/SLN317208 https://www.dell.com/support /Article/SLN317208 75 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 76
Administrator increased disk space. Block user 76 Dell EMC PowerStore Events and Alerts Reference Guide Repair flow be able to write to the file the specified user in this tree will fail. https://www.dell.com/support /Article/SLN317208 User has released disk space. Block disk space for user - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 77
://www.dell.com/support /Article/SLN317195 https://www.dell.com/support /Article/SLN317195 https://www.dell.com/support /Article/SLN317195 https://www.dell.com/support /Article/SLN317195 https://www.dell.com/support /Article/SLN317195 - - 77 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 78
. NAS server %(vdmname) service fault tolerance is degraded due support /Article/SLN317210 https://www.dell.com/support /Article/SLN317210 https://www.dell.com/support - - https://www.dell.com/support - https://www.dell.com/support - - 78 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 79
support /Article/SLN317204 Contact your service provider. Contact your service provider. - Contact your service provider. - Recovery failed on the snap, manual /support /Article/SLN317204 - - - The file system has adequate free space. - 79 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 80
is operating normally. Please contact support. Contact your service provider. Complete the planned service procedure and remount the FS with 'svc_recover -action mount' service command. The file system has received an I/O error and is unmounted. There may be a problem with the storage device. The - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 81
%(nasServer) The SMB share %(id) has been deleted on server %(nasServer) Contact your service provider. - Contact your service provider. - - 81 Dell EMC PowerStore Events and Alerts Reference Guide System impact potential impact; recovery is recommended on the FS. The file system's backing - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 82
service %(id) has been created on server %(nasServer) The VirusChecker service %(id) has been modified on server %(nasServer) The VirusChecker service - - - - Knowledge Base Article https://www.dell.com/support /Article/SLN317187 - - - - - 82 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 83
file that you can then upload to the cluster. If this error persists, you can retry manually on the License tab of the Cluster Settings screen. You may also download the license activation file will be allowed. Knowledge Base Article - - - 83 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 84
p). No new storage 84 Dell EMC PowerStore Events and Alerts Reference Guide Repair flow - For license retrieval to License retrieval will automatically occur daily, or you can retry manually from the License tab of the Cluster Settings screen. If - https://www.dell.com/support /Article/SLN317207 - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 85
occur daily, or you can retry manually from the License tab of the Cluster normal state. Identify and correct the problem that caused loss of management connection. support /Article/SLN317184 https://www.dell.com/support /Article/SLN317184 85 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 86
destination is available for I/O. If reprotect is not selected, the replication session is suspended and the original Knowledge Base Article https://www.dell.com/support /Article/SLN317184 - https://www.dell.com/support /Article/SLN317184 - 86 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 87
for I/O. If reprotect is not selected, the replication session is suspended and the original destination is available for I/O. - - - Knowledge Base Article - https://www.dell.com/support /Article/SLN317184 - - - 87 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 88
PowerStore Events and Alerts Reference Guide the configuration, any services that use host names support /Article/SLN317215 - https://www.dell.com/support /Article/SLN317215 https://www.dell.com/support /Article/SLN317215 https://www.dell.com/support /Article/SLN317215 - https://www.dell.com/support - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 89
or connectivity may be degraded. - - - - - 89 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support /Article/SLN317215 https://www.dell.com/support /Article/SLN317215 - https://www.dell.com/support /Article/SLN317215 - https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 90
port on the switch. - Change the MTU settings for the port on the switch. System impact - - - 90 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support /Article/SLN317209 - https://www.dell.com/support /Article/SLN317215 - https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 91
that the MTU is configured consistently on the displayed Ethernet switch ports. 91 Dell EMC PowerStore Events and Alerts Reference Guide System impact - - Knowledge Base Article - https://www.dell.com/support /Article/SLN317215 https://www.dell.com/support /Article/SLN317211 https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 92
at least %(required_mtu). System impact - 92 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article - https://www.dell.com/support /Article/SLN317215 - https://www.dell.com/support /Article/SLN317215 - https://www.dell.com/support /Article/SLN317215 - https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 93
interface %(physical_switch_vlan_ifa ce_id) to at least %(required_mtu). - System impact - 93 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article - https://www.dell.com/support /Article/SLN317215 - https://www.dell.com/support /Article/SLN317215 - https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 94
list of allowed VLANs. System impact - - - 94 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support /Article/SLN317212 - https://www.dell.com/support /Article/SLN317215 - https://www.dell.com/support /Article/SLN317215 - https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 95
configured on the Ethernet switch. Ensure that the speed is correctly configured on the Ethernet switch port. - - 95 Dell EMC PowerStore Events and Alerts Reference Guide System impact - - - - Knowledge Base Article https://www.dell.com/support /Article/SLN317215 - - https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 96
port in trunk/hybrid mode. - 96 Dell EMC PowerStore Events and Alerts Reference Guide System impact - - Knowledge Base Article https://www.dell.com/support /Article/SLN317215 - https://www.dell.com/support /Article/SLN317212 - https://www.dell.com/support /Article/SLN317215 https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 97
Network performance is degraded. - - - - - 97 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support /Article/SLN317215 - - https://www.dell.com/support /Article/SLN317255 - https://www.dell.com/support /Article/SLN317215 - https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 98
and VLAN configuration within cluster nodes and Ethernet switches. - - System impact - 98 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article https://www.dell.com/support /Article/SLN317215 - - https://www.dell.com/support /Article/SLN317215 - https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 99
and Ethernet switches. - 99 Dell EMC PowerStore Events and Alerts Reference Guide System impact - Knowledge Base Article https://www.dell.com/support /Article/SLN317215 - https://www.dell.com/support /Article/SLN317215 - - https://www.dell.com/support /Article/SLN317215 https://www.dell.com - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 100
availability or performance may be degraded. - Network high availability or performance may be degraded. Network high availability or performance may be degraded. 100 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article - https://www.dell.com/support /Article/SLN317215 - - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 101
service provider. - - System impact - - Network high availability or performance may be degraded. - Network high availability or performance may be degraded. - Any network-specific operation may be impacted. - Knowledge Base Article - - 101 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 102
- Configure the Distributed Virtual Switch in vCenter based on the system requirements described in the Virtualization with PowerStore Guide. If the issue persists, contact your service provider. - Configure a system VM management port group on the Distributed Virtual Switch in vCenter based on the - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 103
group on the Distributed Virtual Switch in vCenter based on the system requirements described in the Virtualization with PowerStore Guide. If the issue persists, contact your service provider. - - Configure the VLAN ID in vCenter. - Configure a vMotion port group on the Distributed Virtual Switch in - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 104
) has an invalid VLAN ID %(vlan_id). The required VLAN ID is %(required_vlan_id). Repair flow the Virtualization with PowerStore Guide. If the issue persists, contact your service provider. - - Configure the VLAN ID in vCenter. - Configure a storage initiator port group on the Distributed Virtual - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 105
on the Distributed Virtual Switch in vCenter based on the system requirements described in the Virtualization with PowerStore Guide. If the issue persists, contact your service provider. - - Configure the VLAN ID in vCenter. - Configure a storage target port group on the Distributed Virtual Switch - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 106
on the Distributed Virtual Switch in vCenter based on the system requirements described in the Virtualization with PowerStore Guide. If the issue persists, contact your service provider. - - Configure the VLAN ID in vCenter. - Configure a storage target port group on the System impact - - 106 - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 107
). Repair flow Distributed Virtual Switch in vCenter based on the system requirements described in the Virtualization with PowerStore Guide. If the issue persists, contact your service provider. - - Configure the VLAN ID in vCenter. - Configure a storage target port group on the Distributed Virtual - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 108
in vCenter. Configure a management VMkernel adapter on the ESXi host based on the system requirements described in the Virtualization with PowerStore Guide. If the issue persists, contact your service provider. - - Configure VMkernel adapter IP settings as shown. - System impact - - - 108 Dell EMC - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 109
%(dvs_name). - Configure a vMotion VMkernel adapter on the ESXi host based on the system requirements described in the Virtualization with PowerStore Guide. If the issue persists, contact your service provider. - - Configure VMkernel adapter IP settings as shown. - System impact - - 109 Dell EMC - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 110
). - Configure a storage initiator VMkernel adapter on the ESXi host based on the system requirements described in the Virtualization with PowerStore Guide. If the issue persists, contact your service provider. - - Configure VMkernel adapter IP settings as shown. System impact - 110 Dell EMC - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 111
a storage initiator VMkernel adapter on the ESXi host based on the system requirements described in the Virtualization with PowerStore Guide. If the issue persists, contact your service provider. System impact - 111 Dell EMC PowerStore Events and Alerts Reference Guide Knowledge Base Article - - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 112
flow - - Configure VMkernel adapter IP settings as shown. - Connect the storage initiator VMkernel adapter to the storage initiator port group %(required_pg_name) on 112 Dell EMC PowerStore Events and Alerts Reference Guide System impact - - - Knowledge Base Article - - - - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 113
ESXi host as shown. - Configure vMotion TCP/IP stack gateway on the ESXi host as shown. - - Configure VMkernel adapter MTU as shown. - 113 Dell EMC PowerStore Events and Alerts Reference Guide System impact - - Knowledge Base Article - - - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 114
) has an Repair flow Configure VMkernel adapter MTU as shown. - - Configure VMkernel adapter MTU as shown. - Configure VMkernel adapter MTU as shown. 114 Dell EMC PowerStore Events and Alerts Reference Guide System impact - Knowledge Base Article - - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 115
ports is consistent across the cluster. Cluster-wide native VLAN mismatch detected on Ethernet switch ports that 115 Dell EMC PowerStore Events and Alerts Reference Guide Repair flow System impact - - You may cable both nodes to the same switch, if you cannot provision two management - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 116
flow displayed Ethernet switch ports. - Contact lab support for assistance with proper configuring the NTP servers and less than %(required_diff) seconds. Invoke the 'svc_ntp_ctl' service script on the node for forced synchronization of node time Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 117
service provider Please contact your service provider Please contact your service provider Please contact your service provider - - Please contact your service provider Please contact your service provider Please contact your service - - - 117 Dell EMC PowerStore Events and Alerts Reference Guide - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 118
backup_snapset_name) doesn't exist, please contact support. The refresh of volume group %( management will become Repair flow - Please contact your service provider Try refresh operation again or use the backup PowerStore Events and Alerts Reference Guide Knowledge Base Article - - - - - - Dell PowerStore 5000X | EMC PowerStore Alerts and Events Reference Guide - Page 119
. NAS Server %(nas_server_name) may still be servicing client write I/O and continue to consume more - - Contact support to recover NAS appliance may run out of Storage space. Contact support to recover. NAS - - completed successfully. 119 Dell EMC PowerStore Events and Alerts Reference Guide
Rev A00
Reference Guide
Dell EMC PowerStore
Events and Alerts Reference Guide
Abstract
This document includes information about the alerts and events messages that
can appear or get logged for your Dell EMC PowerStore cluster.
May 2020