Dell PowerStore 5000X EMC PowerStore Installation and Service Guide
Dell PowerStore 5000X Manual
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- Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 1
Dell EMC PowerStore Installation and Service Guide 1.x August 2020 Rev. A02 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 2
use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 3
enclosure 24 Verify the operation of the new part...26 Chapter 2: Base enclosure service procedures 27 Replace a faulted drive in the base enclosure...27 Identify a faulted drive from PowerStore Manager 27 Remove a faulted 2.5" drive...27 Install a 2.5" drive...28 Verify the operation of - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 4
up the node...47 Verify the operation of a new part...47 Return a faulted part...48 Replace an SFP...48 Identify a faulted SFP module from PowerStore Manager 48 Remove an SFP module...48 Install an SFP module...49 Verify the operation of a replacement part...49 Return a faulted part...49 Replace an - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 5
up the node...65 Verify the operation of a replacement part...65 Return a faulted part...66 Replace an internal M.2 boot module...66 Identify a faulted part from PowerStore Manager...66 Power down the node...66 Remove the node...66 Remove the top cover from the node...68 Remove the faulted internal - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 6
replacement part...88 Return a faulted part...89 Chapter 3: Expansion enclosure service procedures 90 Add a drive in a 25-drive expansion enclosure...90 a 25-drive expansion enclosure 93 Identify a faulted drive from PowerStore Manager 93 Removing the front bezel...93 Remove a faulted drive...94 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 7
node...115 Powering on procedures for PowerStore node...116 Power on a PowerStore T model node using a service script 116 Power on a PowerStore T model node by reseating the node 116 Power on a PowerStore X model node using a service script 117 Power on a PowerStore X model node by reseating the - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 8
to the PowerStore Documentation page at www.dell.com/ powerstoredocs. • Troubleshooting For information about products, software updates, licensing, and service, go to www.dell.com/support and locate the appropriate product support page. • Technical support For technical support and service requests - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 9
2U space, leaving 2U of space at the bottom of the rack for serviceability. Most cabinets mark 1U increments with horizontal lines or small holes in the NOTE: For additional rack space considerations, refer to the PowerStore Planning Guide. 3. Considering these recommendations, choose a 2U space in - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 10
Install the rails in the cabinet This task describes the procedure to install one rail. After installing one rail, repeat the procedure for the other rail. The procedure is the same for both the left and right rail. You can install the rails into either a square or round hole rack. Steps 1. Position - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 11
2. Installing the system in the enclosure Cable the base enclosure appliance to switches For switch cabling information, refer to the PowerStore Network Planning Guide. Connect power cables Prerequisites If you are also installing an expansion enclosure, wait to power up the base enclosure until - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 12
the part should read Healthy. If the status is Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure the part is correctly seated, or call support. Install a 25-drive expansion enclosure Take the following actions to install a 25-drive expansion enclosure - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 13
an expansion enclosure To install an expansion enclosure, complete the tasks below in the order in which they appear. This document provides instructions for completing each task. 1. Verify the contents of the shipping package. 2. Choose the space in the cabinet for the new expansion enclosure - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 14
Choose where to install the expansion enclosure Before installing the new expansion enclosure, you should determine the placement of the new expansion enclosure within the rack. Steps 1. It is recommended that you install the expansion enclosure in the next available 2U space directly above the base - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 15
Figure 6. Installing the rails 5. Repeat for the other rail. Install the expansion enclosure on the rails About this task CAUTION: The enclosure is heavy and should be installed into or removed from a rack by two people. To avoid personal injury and/or damage to the equipment, do not attempt to lift - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 16
drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch begins to rotate downward when it meets the - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 17
Figure 8. Installing a drive The activity light flashes to indicate that the spin-up sequence has begun. Installing the front bezel Prerequisites CAUTION: If the protective plastic strip is present on the front of the bezel, it must be removed before placing the system into operation. Failure to - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 18
Cable the base enclosure to the expansion enclosure Follow these guidelines to cable base enclosure to an expansion enclosure. Prerequisites Apply cable labels at each end of the following cables: • Node to first expansion enclosure • Node to last expansion enclosure • Expansion enclosure to - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 19
a few minutes and refresh PowerStore Manager. If the status does not change, ensure the part is correctly seated, or call support. Add a 25-drive expansion below in the order in which they appear. This document provides instructions for completing each task. NOTE: When adding an expansion enclosure - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 20
Verify shipping package contents Confirm that you received all the equipment that is required to install the new 25-drive expansion enclosure. Verify that you received the following: Component Expansion enclosure (25-drive) Rail kit, including Snap-in rails (2) Screws (3 per rail) Quantity 1 1 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 21
Steps 1. Remove the filler panel. 2. Use a flatblade screwdriver or similar tool to pry off the latch brackets (Figure 12. Prying off a latch bracket on page 21). CL4064 Figure 12. Prying off a latch bracket Install the rails in the cabinet This task describes the procedure to install one rail. - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 22
Install the expansion enclosure on the rails About this task CAUTION: The enclosure is heavy and should be installed into or removed from a rack by two people. To avoid personal injury and/or damage to the equipment, do not attempt to lift and install the enclosure into a rack without a mechanical - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 23
drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch begins to rotate downward when it meets the - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 24
CL5262 Figure 16. Installing the bezel Connect expansion enclosure power cables Steps 1. Connect the power cable to the power/cooling module: Figure 17. Attaching power cable 2. Attach the retention bail (strain relief) to the base of the power cable. The retention bail prevents the power cable - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 25
Steps 1. Disconnect the SAS cable from LCC B, port B of the last expansion enclosure and move it to LCC B, port B of the new expansion enclosure. 2. Disconnect the SAS cable from LCC A, port B of the last expansion enclosure and move it to LCC A, port B of the new expansion enclosure. 3. Use a new - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 26
the part was installed. The status of the part should read Healthy. If the status is Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure the part is correctly seated, or call support. 26 Install a new base enclosure and optional expansion enclosure - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 27
2 Base enclosure service procedures The base enclosure contains customer-replaceable components. have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted drive. Steps 1. From PowerStore Manager, select Hardware. 2. Select the enclosure that - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 28
, wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch begins 4. Push the latch down until it locks into place. 28 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 29
drive should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the drive is correctly seated, or contact your service provider. 4. Click Stop Blink LED. Return a faulted part About this task For US customers - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 30
part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 31
wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch begins . 4. Push the latch down until it locks into place. Base enclosure service procedures 31 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 32
sequence has begun. Verify the operation of a new part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you added the part few minutes and refresh PowerStore Manager. If the status does not change, ensure the part is correctly seated, or call support. Replace a power - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 33
that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted part. Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance that contains Remove the power cable from the power supply. Base enclosure service procedures 33 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 34
supply and on the left for the top power supply. 2. Push the power supply into the node until it clicks into place. 34 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 35
the power cable Verify the operation of a replacement part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the faulted part. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 36
a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace an embedded - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 37
. Pulling the node from the base enclosure disrupts the system cache. 2. Push the orange tab on the embedded module to release the lever. Base enclosure service procedures 37 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 38
system as you pull the lever. Figure 32. Removing the embedded module from the system 4. Remove the embedded module from the slot. 38 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 39
in the embedded module so that the ports on the front line up with the slots on the front of the embedded module. Base enclosure service procedures 39 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 40
with the empty slot and carefully push it into the slot. As the embedded module is installed, the release lever rotates inward. 40 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 41
Power control procedures. Verify the operation of a replacement part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the faulted part , wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the part is correctly - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 42
parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace a 4-port - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 43
with degraded speed. Link down. Fault has occurred. System is booting. System not initialized. A management IP address has not been assigned. Node in Service Mode. No fault has occurred, normal operation. Node is on (main power). Node is initializing a serial over LAN session (Standby Mode). Node is - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 44
system 4. Remove the embedded module from the slot. Remove a 4-port card Steps 1. Remove the SFPs from the front of the embedded module. 44 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 45
. CAUTION: Do not force the 4-port card into place. If the 4-port card does not smoothly seat, realign the pegs and try again. Base enclosure service procedures 45 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 46
with the empty slot and carefully push it into the slot. As the embedded module is installed, the release lever rotates inward. 46 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 47
control procedures. Verify the operation of a new part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you installed the new PowerStore Manager. If the status does not change, ensure the part is correctly seated, or call support. Base enclosure service procedures 47 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 48
part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 49
should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the part is correctly seated, or contact your service provider. Return a faulted part About this task For US customers, return defective material within - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 50
part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 51
52. Removing the I/O module Install a new I/O module Steps 1. Align the module with the empty slot and carefully push the module into the slot. Base enclosure service procedures 51 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 52
should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the part is correctly seated, or contact your service provider. Return a faulted part About this task For US customers, return defective material within - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 53
part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 54
slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. Figure 56. Disengaging the locking mechanism 4. Use with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure. Figure 57. Removing the - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 55
the node. Figure 59. Removing the top cover Remove the faulted fan module Steps 1. Disconnect the fan module power cable from the motherboard. Base enclosure service procedures 55 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 56
and press downward to lock the fan module into position. 3. Connect the fan module power cable to the connector on the motherboard. 56 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 57
sides at the rear of the node. Figure 63. Aligning the top cover 2. Pull the top cover forward to secure it in place. Base enclosure service procedures 57 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 58
the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. 58 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 59
parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Base enclosure - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 60
you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted part. Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance that labeled, label them clearly for reconnecting later. 60 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 61
slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. Figure 68. Disengaging the locking mechanism 4. Use with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure. Figure 69. Removing the - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 62
black retaining tabs. 2. Depress the white or black retaining tabs downward to free the DIMM from its slot. 3. Remove the faulted DIMM. 62 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 63
Steps 1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. Base enclosure service procedures 63 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 64
node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. 64 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 65
Power control procedures. Verify the operation of a replacement part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the faulted part , wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the part is correctly - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 66
part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 67
slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. Figure 79. Disengaging the locking mechanism 4. Use hands. Then, with both hands supporting the node, pull the node fully out of the enclosure. Base enclosure service procedures 67 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 68
the system, until it stops. Figure 81. Releasing the top cover 2. Lift the top cover upward, and remove it from the node. 68 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 69
internal M.2 boot module is labeled DRIVE 0 and the other is labeled DRIVE 1. In PowerStore Manager, DRIVE 0 is identified as InternalM.2BootModule0 and DRIVE 1 is identified as InternalM.2BootModule1 internal M.2 boot module from the M.2 boot module adaptor. Base enclosure service procedures 69 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 70
the connector. When the M.2 boot module adaptor is fully seated, you will hear a snap, and feel the connector latches click into place. 70 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 71
sides at the rear of the node. Figure 87. Aligning the top cover 2. Pull the top cover forward to secure it in place. Base enclosure service procedures 71 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 72
the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. 72 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 73
parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Base enclosure - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 74
you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted part. Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance that labeled, label them clearly for reconnecting later. 74 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 75
slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. Figure 92. Disengaging the locking mechanism 4. Use with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure. Figure 93. Removing the - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 76
the M.2 boot module adaptor from its slot. 3. Touching only the outside edges of the M.2 boot module adaptor, remove the M.2 boot module adaptor. 76 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 77
module with the slot on the M.2 boot module adaptor and gently push it into place. 3. Connect the pull tab to the blue adapter. Base enclosure service procedures 77 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 78
1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. 78 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 79
the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Base enclosure service procedures 79 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 80
Power control procedures. Verify the operation of a replacement part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the faulted part , wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the part is correctly - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 81
part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 82
slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. Figure 105. Disengaging the locking mechanism 4. Use . Then, with both hands supporting the node, pull the node fully out of the enclosure. 82 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 83
of the system, until it stops. Figure 107. Releasing the top cover 2. Lift the top cover upward, and remove it from the node. Base enclosure service procedures 83 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 84
internal battery backup module by pulling the tab on the left side. 3. Disconnect the internal battery backup module cable from the motherboard. 84 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 85
module Install the internal battery backup module into the replacement node. Steps 1. Place the internal battery backup module into position on the motherboard. Base enclosure service procedures 85 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 86
1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. 86 Base enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 87
the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Base enclosure service procedures 87 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 88
Power control procedures. Verify the operation of a replacement part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the faulted part , wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the part is correctly - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 89
parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Base enclosure - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 90
3 Expansion enclosure service procedures The expansion enclosure contains customer-replaceable components. Follow these procedures to safely replace a failed component. put it on a clean, static-free surface. CL5261 Figure 117. Removing the front bezel 90 Expansion enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 91
wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch 4. Push the latch down until it locks into place. Expansion enclosure service procedures 91 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 92
key lock, lock the bezel with the provided key. CL5262 Figure 120. Installing the bezel Verify the operation of a replacement part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the faulted part. 3. From the Hardware card, select the view of the system - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 93
should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the part is correctly seated, or contact your service provider. Replace a faulted drive in a 25-drive expansion enclosure Take the following actions to - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 94
wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch Push the latch down until it locks into place. 94 Expansion enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 95
lock, lock the bezel with the provided key. CL5262 Figure 124. Installing the bezel Verify the operation of a replacement drive Steps 1. From PowerStore Manager, select Hardware. 2. Select the enclosure where you replaced the faulted drive. 3. From the Hardware card, select the drive. Expansion - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 96
part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 97
an LCC cable 3. Remove the LCC: NOTE: The LCC comes completely out of the DAE chassis. In addition to holding the latches, be prepared to support the LCC to avoid dropping it. a. Locate the orange handle buttons on the LCC handles. Expansion enclosure - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 98
the enclosure opening and gently push the LCC straight into the enclosure, being sure the LCC is completely seated in the enclosure. 98 Expansion enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 99
1 2 Figure 128. Installing an LCC CL5985 4. Press the latches to secure the LCC. 5. Reconnect each cable to the port from which it was removed. Results The LCC power LED turns on. Expansion enclosure service procedures 99 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 100
part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 101
you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted part. Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance that cable retention bail, and unplug the power cord. Expansion enclosure service procedures 101 # # - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 102
slot. CAUTION: To protect a running system from overheating, the enclosure powers down unless you replace the power cooling module within two minutes. 102 Expansion enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 103
/cooling module into the enclosure, being sure that the module is completely seated. b. Press the latch in to secure the power/cooling module. Expansion enclosure service procedures 103 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 104
. b. Secure the cord with the retention bail at the connector The bail prevents the power cord from pulling out of the connector. 104 Expansion enclosure service procedures - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 105
part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 106
or upgrade units from their antistatic packaging until you are ready to install them. • Before you begin service, gather together the ESD kit and all other materials you need. • Once servicing begins, avoid moving away from the work site; otherwise, you may build up an electrostatic charge. • Use - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 107
of the component. Ensure that the back end of the replaceable unit is supported while installing or removing it. Dropping a replaceable unit could result in remove or install a replaceable unit. Take time to read the instructions carefully. • Store a replaceable unit in the antistatic bag and - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 108
front bezels should always be attached to ensure EMI compliance. Make sure you reattach the bezel after replacing a component. Also, each slot should contain a component or filler panel to ensure proper air flow throughout the system. Unpacking a part Use these best practices to unpack a part. Steps - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 109
/central/solutions. • Ensure that your workstation's Ethernet adapter is configured as follows: ○ Connected directly to the PowerStore service port on node A. ○ Configured with a static IP address on the service LAN network (128.221.1.0/24) with no gateway address defined (128.221.1.249; 255.255.255 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 110
ensure that you exit and restart the Discovery Utility after temporarily disabling the firewall or antivirus services. Steps 1. From your workstation or virtual machine, launch the PowerStore Discovery Utility. 2. Select the unconfigured base enclosure for which you want to create a cluster. 3. Log - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 111
the time of initial installation, reconnecting the cables is easier. ○ Ensure that you also record the Dell service tag numbers of all enclosures in your cluster. • A PowerStore X model appliance consists of two ESXi host nodes (node A and node B), running VMware ESXi version 6.7, and a controller - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 112
For more information about the service scripts, see the PowerStore Service Scripts Guide. • If both nodes in an appliance reboot in service mode, always return Node A to normal mode first to avoid management software conflicts. After Node A is operating normally, you can return Node B to normal mode - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 113
up the relevant component in your cluster: Table 5. Power control procedures preview Component Node Action Power off PowerStore T model Use PowerStore Manager. Or Run a service script. PowerStore X model Use VMware vCenter server. Appliance Cluster Power on Reboot Power off Power on Power off - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 114
Manager: NOTE: If you are unable to access PowerStore Manager, see Power off a PowerStore T model node using a service script on page 114. Steps 1. Disable support notifications as described in Disable support notifications on page 128. 2. Under Hardware, select the appliance that includes - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 115
Manager. Also, to avoid service interruptions, ensure that there are sufficient and healthy paths from all connected hosts to the peer node. About this task Use the following procedure to power off (power down) a PowerStore X model node: Steps 1. Disable support notifications as described in Disable - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 116
and password that is associated with the service account, and log in. 3. Run the following command: svc_node power_on 4. Wait for the node to power on. 5. Enable support notifications as described in Enable support notifications on page 128. Power on a PowerStore T model node by reseating the node - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 117
the appliance. 2. Enter the username and password that is associated with the service account, and log in. 3. Run the following command: svc_node power_on This operation. 6. Enable support notifications as described in Enable support notifications on page 128. Power on a PowerStore X model node by - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 118
Reboot. 6. On the confirmation prompt, enter the service password, and then click Reboot. 7. Enable support notifications as described in Enable support notifications on page 128. Reboot a PowerStore T model node using a service script Prerequisites Obtain the following information: • Management IP - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 119
the PowerStore Service Scripts Guide. 5. Enable support notifications as described in Enable support notifications on page 128. Reboot a PowerStore node, migrate them manually. 4. If there are user VMs that cannot migrate to the ESXi host of the peer node, shut them down manually. 5. Place the ESXi - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 120
the management IP address associated with the appliance. ○ Service account credentials ○ Service tags of the appliance and, if applicable, the associated expansion enclosures About this task Use the following procedure to power off (power down) a PowerStore T model appliance. Based on the number of - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 121
○ Associated vCenter server account credentials ○ Service tags of the appliance and, if applicable, the associated expansion enclosures About this task Use the following procedure to power off (power down) a PowerStore X model appliance: Steps 1. Disable support notifications as described in Disable - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 122
service account credentials About this task Use the following procedure to power on a PowerStore PowerStore X model cluster is operating normally in both vCenter server and PowerStore Manager. 11. Enable support notifications as described in Enable support power on instructions to ensure that you - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 123
Service account credentials ○ Site ID ○ Service tags of the appliances, and if applicable, the associated expansion enclosures About this task Use the following procedure to power off (power down) a PowerStore T model cluster: Steps 1. Disable support power on instructions to ensure that you have - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 124
NOTE: Do not manually shut down the controller VMs support notifications on page 128. Power on a PowerStore X model cluster Prerequisites Obtain the following information: • Address of the VMware vCenter server associated with the appliance. • Associated vCenter server account credentials • Service - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 125
. 9. Power on user VMs on the ESXi hosts for both nodes. 10. Verify that the PowerStore X model cluster is operating normally in both vCenter server and PowerStore Manager. 11. Enable support notifications as described in Enable support notifications on page 128. Power control procedures 125 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 126
materials collection uses the essentials profile. Use the svc_dc service script to collect support materials for other profiles. See the PowerStore Service Scripts Guide for more information about the svc_dc service script and the available profiles. NOTE: The system can run only one collection - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 127
Next steps After the job is finished, you can download the data collection to a client, send the collection to support, or delete the collection. Select the data collection, then select Download, Send to Support, or Delete. Data collection 127 - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 128
time when the system will resume sending support notifications. Enable support notifications Enable support notifications when you have finished servicing an appliance. Steps 1. In PowerStore Manager, go to Settings > Support > Disable Support Notifications. 2. Click the checkbox for the appliance - Dell PowerStore 5000X | EMC PowerStore Installation and Service Guide - Page 129
the system Reinitializing the system resets the entire system to the original, default factory settings. You can reinitialize the system using service scripts. To use service scripts to reinitialize the system, refer to the PowerStore Series Service Scripts Guide. Reinitialize the system 129
Dell EMC PowerStore
Installation and Service Guide
1.x
August 2020
Rev. A02