Dell Latitude 7410 Chromebook Service Manual

Dell Latitude 7410 Chromebook Manual

Dell Latitude 7410 Chromebook manual content summary:

  • Dell Latitude 7410 Chromebook | Service Manual - Page 1
    Latitude 7410 Chromebook Service Manual Regulatory Model: P119G / P131G Regulatory Type: P119G002 / P131G002 April 2022 Rev. A01
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    that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020-2022 Dell Inc. or its subsidiaries
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    that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020-2022 Dell Inc. or its subsidiaries
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    Contents Chapter 1: Working on your computer 6 Safety instructions...6 Working inside your computer...6 After working inside your computer...8 Chapter 2: Technology and components 9 Display and Stylus Behaviour...9 Touch Screen Behavior...9 Stylus Behavior...9 Keyboard shortcuts...10
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    ...57 Basic troubleshooting...59 Power issues...59 CROSH...63 CROSH commands...63 Chrome commands...66 Commonly used CROSH command...71 Check battery charging status...71 Reset Chromebook...78 Recovery Chromebook...79 Recovering the Chromebook...79 Chapter 6: Getting help...82 Contacting Dell...82
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    troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions Lithium-ion batteries in laptops. Swollen batteries should not be used and should be
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    using a different operating system, see the documentation of your operating system for shut-down instructions such as intermittent problems or a shortened recognize and troubleshoot is the intermittent service kit The unmonitored Field Service kit is the most commonly used service kit. Each Field Service
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    for safe transport. ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate
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    Erasing Context Menu / Right click New note Working with pressure sensitivity Description To position the screen cursor, move the Pen slightly above the Dell screen without touching the screen surface. To make a selection, press the Pen tip on the display screen. Tap the display screen once with
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    lines or dense color. Press gently for thin lines or softer color. Drawing with Tilt Tilt can be used to control line shape and thickness in any application that supports this feature. Keyboard shortcuts NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys
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    Table 3. List of keyboard shortcuts (continued) Keys Primary behavior Decrease the volume Secondary behavior (Fn+Key) F8 behavior Increase the volume F9 behavior F10 behavior F10 behavior F11 F12 behavior F11 F12 behavior Changes display layout None (multi monitors setup) Delete None
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    a new window in incognito mode Toggle the bookmark bar Sign out Google Account Sign out Google Account on Chrome OS Reload your current page without using cached content Reopen the last tab being closed. Google Chrome remembers the last 10 tabs being closed. Paste content from the clipboard as plain
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    Table 4. Shortcut keys (continued) Shortcut Ctrl + C Ctrl + D Ctrl + F Ctrl + G or Enter Ctrl + H Ctrl + J Ctrl + K or Ctrl + E Ctrl + L or Alt + D Ctrl + N Ctrl + O Ctrl + P Ctrl + R Ctrl + S Ctrl + T Ctrl + U Ctrl + V Ctrl + W Ctrl + X Ctrl + Z Ctrl + Backspace Ctrl + Tab Ctrl + Enter Ctrl + Shift
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    previous window that have opened Open the Files app Place focus on the bookmarks bar. Use the actions listed for Shift+Alt+T to move the focus. Opens the status area and OFF and displays the user mode. If the system does not support privacy mode, the function will be as per the operating system or
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    connected to a power cable, and that external display would charge your laptop as you used it as an external display - all via the one little USB Type-C connection. To use this, the device and the cable have to support USB Power Delivery. Just having a USB Type-C connection doesn't necessarily mean
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    bus power and increased device current draw to better accommodate power-hungry devices ● New power management features ● Full-duplex data transfers and support for new transfer types ● Backward USB 2.0 compatibility ● New connectors and cable The topics below cover some of the most commonly asked
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    Applications USB 3.2 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine that with 5-10 times the
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    3 Major components of your system This chapter details the major components available in the system. Topics: • Major components of your system Major components of your system 1. Base cover 2. Battery 3. Solid-State Drive Thermal plate 4. Solid-State Drive 5. Speakers 6. Keyboard 7. Palmrest 8.
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    11. WWAN Card 12. Fan Assembly 13. Palmrest Antenna Assembly Major components of your system 19
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    4 Disassembly and reassembly NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • MicroSD card • Base cover • Battery • Solid-state drive • WWAN card • Palmrest antenna • Heatsink assembly • Display assembly • Speakers • Power button •
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    About this task Steps 1. Push the microSD card to release it from the computer. 2. Slide the microSD card out of the computer. Disassembly and reassembly 21
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    Installing the microSD card About this task Steps 1. Align the microSD card to its slot on the computer. 2. Slide the microSD card into the slot until it clicks into place. Next steps Follow the procedures in After working inside your computer. Base cover Removing the base cover Prerequisites 1.
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    Disassembly and reassembly 23
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    1. Loosen the eight captive screws that secure the base cover to the palmrest assembly. 2. Starting from the top-left corner, use a plastic scribe to pry the base cover outwards to release the base cover from the palm-rest assembly and remove it from the system. NOTE: Do not slide the scribe through
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    Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure.
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    Steps 1. Align the screw holes on the base cover with the screw holes on the palmrest assembly, and then snap the base cover into place. 2. Tighten the eight captive screws that secure the base cover to the palmrest assembly. Next steps 1. Follow the procedure in After working inside your computer.
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    . ● Do not use tools of any kind to pry on or against the battery. ● Ensure any screws during the servicing of this product are release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell
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    About this task The following images indicate the location of the battery cable and provide a visual representation of the reconnecting procedure. Steps Re-connect the battery cable by sliding the cable connector into the pull tab connector on the system board. Next steps 1. Install the base cover.
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    Steps 1. Loosen the four captive screws that secure the battery to the palmrest assembly. 2. Lift and remove the battery from the system. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task
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    Steps 1. Align the screws on the battery with the screw holes on the palmrest assembly and place the battery. 2. Tighten the four captive screws that secure the battery to the palmrest assembly. Next steps 1. Reconnect the battery cable. 2. Install the base cover. 3. Follow the procedure in After
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    Figure 1. 2230 SSD Steps 1. Remove the single (M2x2) screw that secures the SSD and SSD thermal plate to the system board, slide out the SDD with the thermal plate from the slot on the system board. 2. Remove the thermal plate from over the SSD. NOTE: The thermal plate should be removed with the SSD
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    Figure 2. 2230 SSD Steps 1. Install the M.2 2230 SSD to the SSD bracket so that the top side of the SSD (with the sticker) is facing up. 2. Place the thermal plate on top of the SSD covering it completely. 3. Connect the SSD to the M.2 port on the system board and replace the single (M2x2) screw
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    About this task The following images indicate the location of the SSD (solid state drive) and provide a visual representation of the removal procedure. Figure 3. 2280 SSD Steps 1. Remove the single (M2x2) screw that secures the SSD and SSD thermal plate to the system board, slide out the SSD with
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    Figure 4. 2280 SSD Steps 1. NOTE: Install the M.2 2230 SSD to the thermal bracket so that the top side of the SSD (with the sticker) is facing up. Place the thermal bracket on top of the SSD covering it completely. 2. Connect the SSD to the M.2 port on the system board and replace the single (
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    3. Disconnect the battery cable. About this task The following images indicate the location of the WWAN card and provides a visual representation of the removal procedure. Steps 1. Remove the single (M2x3) screw securing the WWAN bracket to the WWAN card. 2. Lift and remove the WWAN bracket from
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    Steps 1. Replace the WWAN card into its slot on the system board. 2. Connect the antenna cables to the WWAN card. NOTE: The black cable connects to the left antenna lead and the white cable connects to the right antenna lead. 3. Replace the WWAN bracket on top of the antenna cables. 4. Replace the
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    3. Disconnect the battery cable. About this task The following images indicate the location of the WLAN antenna and provides a visual representation of the disconnection procedure. Steps Disconnect the two antenna cables from the WLAN module NOTE: Since the WLAN card is soldered onto the system
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    Steps 1. Remove the single (M2x2.5) screw from the WLAN bracket and lift it away from the system. NOTE: The fan cable is routed under the WLAN shield plate. It can only be accessed after the bracket is removed. 2. Disconnect the fan cable from the connector on the system board. 3. Remove the five (
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    Steps 1. Place the heatsink assembly into the slot in the system board and replaced the five (M2x2.5) screws to secure it to the system board. 2. Reconnect the fan cable to the connector on the system board. 3. Place the WLAN bracket onto the WLAN antennas and replace the single (M2x2.5) screw that
  • Dell Latitude 7410 Chromebook | Service Manual - Page 40
    2. Remove the base cover. 3. Disconnect the battery cable. About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure. 40 Disassembly and reassembly
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    Steps 1. CAUTION: If the system unit is shipped with WWAN card, remove the WWAN bracket and disconnect the antennae cables. Remove the two (M2x2) screws that secures the WWAN bracket to the system board and remove it from the system board. 2. Disconnect the WWAN antennas and free them from the
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    42 Disassembly and reassembly
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    Steps 1. Align and place the display assembly onto the system chassis and fold the hinges inwards. 2. Fold the left hinge back and install the two (M2.5x5) screws to secure it to the chassis. 3. Fold the right hinge back and install the two (M2.5x5) screws to secure it to the chassis. 4. Connect the
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    installation procedure. Steps 1. Align and replace the right speaker into its slot in the palmrest assembly and route the speaker cable along the guide path. 2. Connect the speaker cable to its connector on the system board. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow
  • Dell Latitude 7410 Chromebook | Service Manual - Page 45
    Power button Removing the power button Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Base cover b. Battery c. WWAN d. SSD e. WLAN antenna f. Heatsink g. System board NOTE: System board can be disassembled without having to remove the heatsink
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    Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the power button and provide a visual representation of the installation procedure.
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    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Base cover b. Battery c. Solid state drive d. WLAN antenna e. Heatsink assembly NOTE: System board can be disassembled without having to remove the heatsink assembly
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    48 Disassembly and reassembly
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    Steps 1. Remove the single (M2x2.5) screws securing WWAN shield plate and remove it from the system. 2. Un-thread the wireless antennae cables. 3. Remove the two (M2x2) screws securing the shield plate on the eDP bracket and remove it from the system board. 4. Disconnect the following cables from
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    50 Disassembly and reassembly
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    securing the system board to the palmrest assembly. 2. Place the USB Type-C bracket on to the USB C ports. 3. Secure the USB Type-C bracket using the three (M2x5) screws. 4. Connect the following cables: ● Battery LED cable ● Touchpad cable 5. Connect the speaker cable to the connector on the system
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    Steps 1. Remove the nineteen (M1.6x2) screws securing the keyboard to the palmrest assembly. 2. Disconnect the keyboard and backlight cable from the touchpad module. NOTE: For models shipped with a carbon-fiber palm rest, there are nineteen (M1.6x2) screws that secure the keyboard plate to the
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    , remove the existing component before performing the installation procedure. NOTE: When re-assembling the keyboard, properly seat the keyboard using the positioning pins on the keyboard support plate. T he screw holes can be identified by the black mylar covering it on the other side. Disassembly
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    About this task The following images indicate the location of the keyboard and provide a visual representation of the installation procedure. Steps 1. Align the and place the keyboard into its slot in the palmrest assembly. 2. Replace the nineteen (M1.6x2) screws securing the keyboard to the
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    d. WWAN card e. Heatsink assembly f. Display assembly g. Speakers h. Power button i. System board j. Keyboard NOTE: System board can be disassembled without having to remove the heatsink assembly. About this task The following images indicate the location of the palmrest assembly and provide a
  • Dell Latitude 7410 Chromebook | Service Manual - Page 56
    -ion batteries • SupportAssist Onboard Diagnostics • Basic troubleshooting • CROSH • CROSH commands • Chrome commands • Commonly used CROSH command • Reset Chromebook • Recovery Chromebook Handling swollen Lithium-ion batteries Like most laptops, Dell laptops use lithium-ion batteries. One type of
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    Diagnostics Latitude 7410 Chromebook is shipped with SupportAssist onboard diagnostics. The Dell problems encountered during testing. Launching SupportAssist This section outlines how to launch SupportAssist on Latitude 7410 Chromebook. Preparing Latitude 7410 Chromebook scan. Troubleshooting 57
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    2. Click the arrow icon to proceed to the Advanced page to test selected components. 3. Select and test specific components from the Advanced page. 58 Troubleshooting
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    contains all the information for Latitude 7410 Chromebook basic troubleshooting NOTE: Refer to Google Help Center for the online troubleshooter. NOTE: Resetting the Chromebook, also known as Powerwash, can be attempted before Recovering the Chromebook. Recovering the Chromebook is the last resort
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    device with the Chromebook, try the following steps to resolve the issue: 1. First, make sure that the Bluetooth device you are trying to pair is supported by the Chromebook. 2. Try disabling and re-enabling Bluetooth connectivity from the status area in the lower-right corner. 60 Troubleshooting
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    3. Try restarting the Chromebook. 4. If you the volume or brightness keys) are not responding, try the following troubleshooting steps, making sure to test the keys after each one: 1. turns off, and then turn it back on again. 4. Try using the keys in the Guest account. 5. If users experience hotkey
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    my password, and then enter the email address that you use to sign in to Google. 5. Click Continue and follow the on-screen instructions to reset the password. If none of the above symptoms match the Chromebook's issue, refer to Google Help Center for the online troubleshooter and more help. 62
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    URL commands provide some troubleshooting tools, information, and advanced settings. The Chrome OS does not support ePSA, Dell BIOS, the F12 boot CROSH does not recognize most Linux commands. The most useful commands for troubleshooting are memory test, storage_test_1, storage_test_2, ping, and
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    host. If it is "gw", then the next hop gateway for the default route is used. It works like the ping command on other operating systems. Press + memory_test modem [args...] modem_set_carrier carrier-name network_diag[--date] [--link] [--show-macs] [--wifi] [-help] Troubleshooting
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    an existing cellular connection. Low level sound configuration. Can be used to play/record audio samples and enable beam forming on Pixel test. Logs a message to system log. Allows the user to manually adjust advanced touchpad settings. Traces the path/route to a network behavior. Troubleshooting 65
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    the scope of what Dell supports View running processes and memory utilization Shows conflicts of all modules loaded by Chrome Allows troubleshooting of connected accounts Comprehensive was enabled Detailed memory usage for apps/ extensions, especially handy for 2 GB Chromebooks 66 Troubleshooting
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    note that as mentioned on this page, since these are experimental, these might not work as expected and might cause issues. Enable these features, and use it at your own risk. 2. chrome://dns: This displays the list of host names for which the browser will pre-fetch the DNS records. 3. chrome
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    4. chrome://extensions: This is also available from the Menu > Tools > Extensions. 5. chrome://bookmarks: This is also available from the Menu > Bookmarks > Bookmark Manager. Short cut key is Ctrl+Shift+O. 68 Troubleshooting
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    external Catapult netlog_viewer to view them. chrome://net-internals: This displays all networking related information. Use this to capture network events generated by the browser. You can also export this data. some test and report you why that URL failed. chrome://plugins/. Troubleshooting 69
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    9. chrome://quota-internals: This gives information about the disk space quote used by the browser, including the breakdown of how much space the individual websites took under ), and Menu > Preferences (on Linux). From here you can control various browser related settings. 70 Troubleshooting
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    information about the most commonly used CROSH commands to diagnose the Dell Chromebook 11 (3189)Chromebook 11 (3180). Below are some of the most commonly used CROSH commands to troubleshoot a hardware issue. NOTE: CROSH storage_test_1 and storage_test_2 are not supported on the eMMC storage device
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    then press Enter. 6. Check the result to confirm that the battery is charging. Check battery health Follow the steps to evaluate the health of the Chromebook battery, and check the discharge rate: 1. Disconnect the AC adapter from the Chromebook. 72 Troubleshooting
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    2. Turn on and sign in to Chromebook. 3. Open the Chrome browser. 4. Press CTRL + ALT + T to open CROSH. 5. Type battery_test 1 into CROSH, and then press Enter. 6. A rate. ● If the Battery health percentage is greater than 50%, the battery is within the expected wear limits. Troubleshooting 73
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    will approximately take 20 minutes to complete the test, and it also depends on the capacity of the memory. 1. Turn on and sign in to Chromebook. 2. Open the Chrome browser. 3. Press CTRL + ALT + T to open CROSH. 4. Type memory_test into CROSH, and then press Enter. 74 Troubleshooting
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    screen displays the result of the memory test passed without any errors. Example of a memory test failure. Checking network status If you are having trouble connecting to the Internet, use the steps in one or more of the following sections to test the network adapter: Troubleshooting 75
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    Follow the instruction to gather the information about the network and diagnose the network errors. 1. Turn on and sign in to Chromebook. 2. Open the Chrome browser. 3. Press CTRL + ALT + T to open CROSH. 4. Type network_diag into CROSH, and then press Enter. 76 Troubleshooting
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    5. Wait while CROSH performs a set of network diagnostic tests. A diagnostic screen displays the results of the network adapter health test. 6. The diagnostic test log is saved as a.txt (plain text) file in the Files app. Troubleshooting 77
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    message, make sure the Wi-Fi adapter is enabled and connect to a network. Reset Chromebook This page contains all information about resetting Latitude 7410 Chromebook. All local user data stored on the Chromebook can be cleared by resetting it to its original factory state (also known as Powerwash
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    information about recovering Latitude 7410 Chrombook. Recovering the Chromebook Install a new version of the Chrome operating system on your Chromebook by going through the recovery process. You may want to go through this process if you are having problems updating your Chromebook or if it
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    owner account. Chrome OS verification is turned off Message By default, Chromebooks are set to the normal user mode. If you've set instructions exactly as specified in Step 2: Create the recovery USB flash drive or SD card above. 2. Try using a different USB stick or SD card. 80 Troubleshooting
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    successfully recovered your Chromebook but now Windows does not recognize the whole size of the USB or SD card used for recover. Solution 3. If the problem persists, contact Google Chrome support team. You should download an up-to date recovery image. Simply follow all the instructions exactly as
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    . Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1. Go to Dell.com/support. 2. Select your support category. 3. Verify your country or region in the Choose a Country
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Latitude 7410 Chromebook
Service Manual
Regulatory Model: P119G / P131G
Regulatory Type: P119G002 / P131G002
April 2022
Rev. A01