Dell Latitude 5300 2-in-1 Chromebook Enterprise Latitude 5300 2-in-1 Chrome Se
Dell Latitude 5300 2-in-1 Chromebook Enterprise Manual
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- Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 1
Dell Latitude 5300 2-in-1 Chrome Service Manual Regulatory Model: P96G Regulatory Type: P96G01 June 2020 Rev. A01 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 2
and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 3
Safety instructions...5 Before working inside your computer...5 Safety precautions...6 Electrostatic discharge-ESD protection...6 ESD field service ...69 Keyboard...75 Palmrest assembly...81 Chapter 4: Troubleshooting...83 Basic troubleshooting...83 Power issues...83 CROSH...87 CROSH commands...87 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 4
Reset Chromebook...104 LCD Built-in Self Test (BIST)...108 Diagnostic LEDs...109 M-BIST...109 Diagnostics...110 Validation Tools ...115 Chapter 5: Getting help and contacting Dell 122 4 Contents - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 5
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 6
disassembly instructions. electrocuted. Standby power Dell products with standby power through the use of a field service electrostatic discharge (ESD) kit. When obvious, such as intermittent problems or a shortened product of damage to recognize and troubleshoot is the intermittent (also called - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 7
for safe transport. ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 8
lifting device. 1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out. 2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load. 3. Lift with your legs, not your back. 4. Keep the load close. The closer - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 9
2 Major components of your system 1. Base cover 2. Power-adapter port Major components of your system 9 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 10
module frame 4. Memory modules 5. System board 6. SSD support bracket 7. Solid state drive 8. Speakers 9. Battery 10. Palmrest assembly 11. LED board 12. Touchpad button board 13. Display assembly 14. WLAN card 15. System fan 16. Heatsink NOTE: Dell provides a list of components and their part - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 11
the Dell Latitude 5300 2-in-1 Chrome , for different components. Table 1. Screw Size List Component Screw type Quantity Image Base cover M2.5x6.5 (captive screws) 8 NOTE: Screws are part of the base cover. Battery M2x5 (captive screws) 2 WWAN M2x3 1 WLAN M2x2 1 SSD support bracket - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 12
5x4 4 Touchpad button board M2x3 2 Power adapter port bracket M2x4 2 Memory module frame M2x3 3 System board M2.5x4 2 Keyboard support bracket M2x2 19 Keyboard M2x2 5 Disassembly and reassembly MicroSD card Removing the microSD card Prerequisites 1. Follow the procedure in before - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 13
Installing the microSD card Steps 1. Align the microSD card to its slot on the computer [1]. 2. Slide the microSD card into the slot until it clicks into place [2]. Removing and installing components 13 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 14
3. Follow the procedures in after working inside your computer. SIM card tray Removing the SIM card tray Prerequisites 1. Follow the procedure in before working inside your computer. Steps 1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released [1, 2]. 2. Slide - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 15
Installing the SIM card tray Steps 1. Place the SIM card into the SIM card tray with the metallic contact facing up [1]. Removing and installing components 15 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 16
Figure 1. Installing the SIM card tray with SIM card 2. Align the SIM card tray with the slot on the computer and carefully slide it in [2]. 3. Slide the SIM card tray into the slot, until it clicks into place [3]. 16 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 17
Figure 2. Installing the SIM card tray without SIM card 4. Follow the procedures in after working inside your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. Steps 1. Loosen the eight captive - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 18
2. Using a plastic scribe [1], pry the base cover from the top-left corner and continue to work on the sides to open the base cover [2]. 18 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 19
3. Lift and remove the base cover away from the computer. Installing the base cover Steps 1. Align and place the base cover on the computer. Removing and installing components 19 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 20
2. Press the edges and sides of the base cover until it snaps into place. 20 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 21
3. Tighten the eight captive screws to secure the base cover to the computer. Removing and installing components 21 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 22
to pry on or against the battery. • Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage Dell technical support for assistance. See www.dell.com/contactdell. • Always purchase genuine batteries from www.dell.com or authorized Dell - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 23
3. Loosen the two captive screws that secure the battery to the palmrest [1]. 4. Slide the battery inward and lift the battery away from the palmrest [2]. Removing and installing components 23 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 24
Installing the battery Steps 1. Align and slide the battery on the palmrest [1]. 2. Tighten the two captive screws to secure the battery to the palmrest [2]. 24 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 25
3. Connect the battery cable to the connector on the system board [1]. 4. Affix the adhesive tape to secure the battery cable connector [2]. Removing and installing components 25 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 26
Next steps 1. Replace the base cover 2. Replace the SIM card tray 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Memory modules Removing the memory module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 27
Installing the memory module Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle [1]. 3. Press the memory module down until the clips secure it [2]. NOTE: If you do not hear the click, remove the memory - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 28
Next steps 1. Connect the battery cable. 2. Replace the base cover 3. Replace the SIM card tray 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. WWAN card Removing the WWAN card Prerequisites 1. Follow the procedure in before working inside your computer. - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 29
Installing the WWAN card About this task CAUTION: To avoid damage to the WWAN card, do not place any cables under it. Steps 1. Insert the WWAN card into the connector on the system board [1]. 2. Connect the WWAN antenna cables to the connectors on the WWAN card [2]. 3. Place the WWAN card bracket - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 30
Next steps 1. Connect the battery cable. 2. Replace the base cover. 3. Replace the SIM card tray. 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. WLAN card Removing the WLAN card Prerequisites 1. Follow the procedure in before working inside your computer. - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 31
Installing the WLAN card About this task CAUTION: To avoid damage to the WLAN card, do not place any cables under it. Steps 1. Insert the WLAN card into the connector on the system board [1]. 2. Connect the WLAN antenna cables to the connectors on the WLAN card [2]. 3. Place the WLAN card bracket - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 32
Remove the SIM card tray 4. Remove the base cover 5. Disconnect the battery cable Steps 1. Remove the two (M2x3) screws that secure the M.2 SSD support bracket to the palmrest [1]. 2. Slightly turn and remove the SSD support bracket from the M.2 SSD slot [2]. 32 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 33
3. Remove the single (M2x2) screw that secures the M.2 SSD to the palmrest [1]. 4. Lift the M.2 SSD away from the computer [2]. Removing and installing components 33 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 34
Installing the M.2 SSD Steps 1. Place the M.2 SSD into the slot on the palmrest [1]. 2. Replace the single (M2x2) screw to secure the M.2 SSD to the palmrest [2]. 34 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 35
3. Align and place the SSD support bracket above the M.2 SSD [1]. 4. Replace the two (M2x3) screws to secure the SSD support bracket to the palmrest [2]. Removing and installing components 35 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 36
Next steps 1. Connect the battery cable. 2. Replace the base cover 3. Replace the SIM card tray 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. Speakers Removing the speakers Prerequisites 1. Follow the procedure in before working inside your computer. 2. - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 37
2. Disconnect the touchpad button board cable from the touchpad module [2]. 3. Peel the adhesive tapes and unroute the speaker cable [1]. 4. Peel the adhesive tape from the speaker cable [2]. Removing and installing components 37 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 38
5. Lift and remove the speakers away from the palmrest. 38 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 39
1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palmrest. 2. Route the speaker cable through the routing guides [1]. 3. Replace the adhesive tape to secure the speaker cable and connect it to the system board [2]. Removing and installing components 39 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 40
4. Connect the LED board cable to the system board [1]. 5. Connect the touchpad button cable to the touchpad module [2]. 40 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 41
Next steps 1. Replace the battery 2. Replace the base cover 3. Replace the SIM card tray 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. Fan Removing the system fan Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 42
2. Remove the two (M2x5) screws that secure the system fan to the palmrest [1]. 3. Lift the system fan away from the computer [2]. 42 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 43
Installing the system fan Steps 1. Place and align the screw holes on the system fan with the screw holes on to the palmrest [1]. 2. Replace the two (M2x5) screws to secure the system fan to the palmrest [2]. Removing and installing components 43 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 44
3. Connect the system fan cable to the connector on the system board. 44 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 45
Next steps 1. Replace the battery 2. Replace the base cover 3. Replace the SIM card tray 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. Heat sink Removing the heatsink Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 46
Installing the heatsink Steps 1. Place the heatsink on the system board and align the screw holes on the heatsink with the screw holes on the system board [1]. 2. In sequential order (as indicated on the heatsink), tighten the four captive screws that secure the heatsink to the system board [2]. - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 47
Steps 1. Remove the two (M2x4) screws that secure the Type-C bracket to the system board [1]. 2. Lift the Type-C bracket away from the computer [2]. 3. Disconnect the DC-in port cable from the connector on the system board and remove the DC-in port from the computer [1, 2]. Removing and installing - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 48
Installing the power adapter port Steps 1. Place the DC-in port to its slot on the computer [1]. 2. Connect the DC-in port cable to the connector on the system board [2]. 48 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 49
3. Place the Type-C bracket on its slot on the computer [1]. 4. Replace the two (M2x4) screws to secure the Type-C bracket to the palmrest [2]. Removing and installing components 49 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 50
Next steps 1. Replace the battery 2. Replace the base cover 3. Replace the SIM card tray 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. LED board Removing the LED board Prerequisites 1. Follow the procedure in before working inside your computer. 2. - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 51
3. Peel the adhesive tape that secures the LED board cable connector to the LED board [1]. 4. Peel the grey adhesive tape that secures the LED board [2]. Removing and installing components 51 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 52
5. Remove the single (M2x2.5) screw that secures LED board to the palmrest [1]. 6. Lift the LED board away from the computer [2]. 52 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 53
Installing the LED board Steps 1. Place the LED board and align the screw hole on the LED board with the screw hole on the palmrest [1]. 2. Replace the single (M2x2.5) screw to secure the LED board to the palmrest [2]. Removing and installing components 53 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 54
3. Affix the grey adhesive tape to secure the LED board [1]. 4. Affix the adhesive tape to secure the LED board [2]. 54 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 55
5. Route the LED board cable [1] and connect the LED board cable to the connector on the system board [2]. Removing and installing components 55 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 56
Next steps 1. Replace the battery 2. Replace the base cover 3. Replace the SIM card tray 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. Touchpad button board Removing the touchpad button board Prerequisites 1. Follow the procedure in before working inside - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 57
Installing the touchpad button board Steps 1. Place the touchpad button board into the slot on the palmrest [1]. 2. Replace the two (M2x3) screws to secure the touchpad button board to the palmrest [2]. Removing and installing components 57 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 58
3. Connect the touchpad button board cable to the connector on the touchpad board. 58 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 59
Next steps 1. Replace the LED board 2. Replace the battery 3. Replace the base cover 4. Replace the SIM card tray 5. Replace the microSD card. 6. Follow the procedure in after working inside your computer. System board Removing the system board Prerequisites 1. Follow the procedure in before - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 60
3. Peel the adhesive tape and disconnect the EMR sensor cable from the connector on the system board [1]. 4. Peel the adhesive tape and disconnect the touch screen cable from the connector on the system board [2]. 5. Remove the single (M2x4) screw that secures the eDP cable bracket to the system - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 61
8. Disconnect the touchpad and its button cables from the connector on the system board [1]. 9. Remove the coin cell from its slot on the plamrest assembly [2]. Removing and installing components 61 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 62
10. Remove the two (M2.5x4) screws that secures the system board to the palmrest [1]. 11. Lift the system board away from the computer [2]. 62 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 63
Installing the system board Steps 1. Align and place the system board to the palmrest assembly [1]. 2. Replace the two (M2.5x4) screws to secure the system board to the palmrest assembly [2]. Removing and installing components 63 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 64
3. Place the coin cell battery into its slot on the plamrest assembly [1]. 4. Connect the touchpad and its button cables to the connector on the system board [2]. 64 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 65
5. Connect the EMR sensor cable to the connector on the system board and adhere the adhesive tape [1]. 6. Connect the eDP cable to the connector on the system board and adhere the adhesive tape [2]. 7. Replace the eDP cable bracket on the eDP cable connector on the system board [3]. 8. Replace the - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 66
10. Align and place the memory module frame in its slot on the system board [1]. 11. Replace the three (M2x3) screws to secure the memory module frame to the system board [2]. 66 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 67
Next steps 1. Connect the: • Speaker cable • LED board cable 2. Replace the power-adapter port 3. Replace the heatsink 4. Replace the system fan 5. Replace the M.2 SSD 6. Replace the WLAN card 7. Replace the WWAN card 8. Replace the memory module 9. Replace the battery 10. Replace the base cover 11. - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 68
Coin cell Removing the coin-cell Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the SIM card tray 4. Remove the base cover 5. Remove the battery 6. Remove the memory module 7. Remove the WWAN card 8. Remove the WLAN card 9. Remove - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 69
Next steps 1. Replace the system board 2. Replace the power-adapter port 3. Replace the heatsink 4. Replace the system fan 5. Replace the M.2 SSD 6. Replace the WLAN card 7. Replace the WWAN card 8. Replace the memory module 9. Replace the battery 10. Replace the base cover 11. Replace the SIM card - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 70
Steps 1. Peel the adhesive tape and disconnect the EMR sensor cable from the connector on the system board [1]. 2. Peel the adhesive tape and disconnect the touch screen cable from the connector on the system board [2]. 3. Remove the single (M2x4) screw that secures the eDP cable bracket to the - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 71
7. Remove the four (M2.5x4) screws that secure the display assembly to the system chassis [1]. 8. Remove the display assembly from the system [2]. Removing and installing components 71 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 72
Installing the display assembly About this task NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on the palmrest and keyboard assembly. Steps 1. Align and place the system chassis under the hinges of the display assembly [1]. 2. Replace the four (M2.5x4) - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 73
3. Seat the system chassis on the display assembly. Removing and installing components 73 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 74
4. Connect the touch screen cable to the connector on the system board and adhere the adhesive tape [1]. 5. Reroute the eDP cable and connect it to the eDP connector [2]. 6. Place the eDP cable bracket on the system board [3]. 7. Replace the single (M2x4) screw that secures the eDP cable bracket to - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 75
Next steps 1. Replace the WLAN card 2. Replace the WWAN card 3. Connect the battery cable. 4. Replace the base cover 5. Replace the SIM card tray 6. Replace the microSD card. 7. Follow the procedure in after working inside your computer. Keyboard Removing the keyboard Prerequisites 1. Follow the - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 76
8. Remove the WLAN card 9. Remove the M.2 SSD 10. Remove the speakers 11. Remove the system fan 12. Remove the heatsink 13. Remove the power-adapter port 14. Remove the system board 15. Remove the coin cell 16. Remove the display assembly Steps 1. Peel the adhesive tape securing the keyboard and the - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 77
3. Remove the 19 (M2x2) screws that secure the keyboard to the palmrest [1]. 4. Lift to remove the keyboard from the palmrest assembly [2]. Removing and installing components 77 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 78
Installing the keyboard Steps 1. Align and place the keyboard on the palmrest [1]. 2. Replace the 19 (M2x2) screws to secure the keyboard to the palmrest [2]. 78 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 79
3. Connect the backlit cable and the keyboard cable to the connectors on the touchpad module. Removing and installing components 79 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 80
4. Adhere the adhesive tape securing the keyboard to the palmrest assembly. 80 Removing and installing components - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 81
Next steps 1. Replace the display assembly 2. Replace the system board 3. Replace the power-adapter port 4. Replace the heatsink 5. Replace the system fan 6. Replace the speakers 7. Replace the M.2 SSD 8. Replace the WLAN card 9. Replace the WWAN card 10. Replace the memory module 11. Replace the - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 82
Next steps 1. Replace the keyboard 2. Replace the display assembly 3. Replace the coin cell 4. Replace the system board 5. Replace the touchpad buttons board 6. Replace the LED board 7. Replace the power-adapter port 8. Replace the heatsink 9. Replace the system fan 10. Replace the speakers 11. - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 83
This page contains all the information for Dell Latitude 5300 2-in-1 Chrome basic troubleshooting NOTE: Refer to https://support.google.com/chrome/a/?hl=en#topic=4386908 for the online troubleshooter. NOTE: Resetting the Chromebook, also known as Powerwash, can be attempted before Recovering - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 84
on with the battery power only. Display issue Table 3. Display issue Issue Screen is Blank Display issue Possible solutions If the Chromebook's screen is blank, try the following troubleshooting steps to resolve the issue, checking to see if the screen turns on after each step: 1. Make sure the - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 85
supported by the Chromebook. 2. Try disabling and re-enabling Bluetooth connectivity from the status area in the lower-right corner. 3. Try restarting the Chromebook volume or brightness keys) are not responding, try the following troubleshooting steps, making sure to test the keys after each one: - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 86
Chromebook: 1. Check if this is a managed device (Enterprise enrolled device). a. If this is a managed device, please contact the administrator to have them reset the password via Google Admin Console. b. If this is not a managed device, please proceed with the following steps: 86 Troubleshooting - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 87
5. Click Continue and follow the on-screen instructions to reset the password. Other Chromebook lock up or freeze symptoms that are not listed here If none of the above symptoms match the Chromebook's issue, refer to Google Help Center for the online troubleshooter and more help. CROSH This topic - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 88
> Enables or disables RLZ. rollback Attempts to roll back to the previous update cached on your system. Only available on non-stable channels and non-enterprise enrolled devices. Please note that this will power wash your device. 88 Troubleshooting - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 89
test. Performs an extensive readability test. Logs a message to system log. Allows the user to manually adjust advanced touchpad settings. Traces the path/route to a network host. Enables or disables the auto , type chrome://about in the Chrome browser URL as shown below: Troubleshooting 89 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 90
Dell supports View running processes and memory utilization Shows conflicts of all modules loaded by Chrome Allows troubleshooting was enabled Detailed memory usage for apps/ extensions, especially handy for 2 GB Chromebooks Following are the 12 most helpful chrome:// commands that you should know: - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 91
. 3. chrome://downloads: This is also available from the Menu > Downloads. Shortcut key is Ctrl+J. 4. chrome://extensions: This is also available from the Menu > Tools > Extensions. Troubleshooting 91 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 92
by the Google Chrome browser. This also displays all the process related to browser with their PID, process name, and the memory it takes. 92 Troubleshooting - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 93
gives information about the disk space quote used by the browser, including the breakdown of how much space the individual websites took under temporary files. Troubleshooting 93 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 94
related settings. 12. chrome://sync-internals: This gives information about the Chrome sync feature, including the Sync URL used by Google, and sync statistics. 94 Troubleshooting - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 95
information about the most commonly used CROSH commands to diagnose the Dell . Below are some of the most commonly used CROSH commands to troubleshoot a hardware issue. NOTE: CROSH storage_test_1 and storage_test_2 are not supported on the eMMC storage device. Check battery charging status The - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 96
. Check battery health Follow the steps to evaluate the health of the Chromebook battery, and check the discharge rate: 1. Disconnect the AC adapter from the Chromebook. 2. Turn on and sign in to Chromebook. 3. Open the Chrome browser. 4. Press CTRL + ALT + T to open CROSH. 96 Troubleshooting - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 97
test results show that Battery is Unknown, the battery might need to be replaced. Checking memory Follow the steps below to perform a memory check for Chromebook: NOTE: This will approximately take 20 minutes to complete the test, and it also depends on the capacity of the memory. 1. Turn on and - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 98
3. Press CTRL + ALT + T to open CROSH. 4. Type memory_test into CROSH, and then press Enter. 98 Troubleshooting - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 99
If you are having trouble connecting to the Internet, use the steps in one or more of the following sections to test the network adapter: Follow the instruction to gather the information about the network and diagnose the network errors. 1. Turn on and sign in to Chromebook. Troubleshooting 99 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 100
2. Open the Chrome browser. 3. Press CTRL + ALT + T to open CROSH. 4. Type network_diag into CROSH, and then press Enter. 100 Troubleshooting - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 101
5. Wait while CROSH performs a set of network diagnostic tests. A diagnostic screen displays the results of the network adapter health test. 6. The diagnostic test log is saved as a.txt (plain text) file in the Files app. Troubleshooting 101 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 102
information about recovering Dell Latitude 5300 2-in-1 Chrome. Recovering the Chromebook Install a new version of the Chrome operating system on your Chromebook by going through the recovery process. You may want to go through this process if you are having problems updating your Chromebook or if - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 103
USB port or SD card slot on your Chrome device 3. Wait for the Chromebook to boot up from the flash drive 4. Follow the instructions that appear on the screen. 5. On successful installation of the Chrome operating instead, you'll see a screen asking to recover your device. Troubleshooting 103 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 104
instructions exactly as specified in Step 2: Create the recovery USB flash drive or SD card above. 2. Try using a different USB stick or SD card. 3. If the problem persists, contact Google Chrome support . Reset Chromebook This page contains all information about resetting Dell Latitude 5300 2-in-1 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 105
2. Click Settings as highlighted from the picture below. 3. Click Show advanced settings to expand the menu. Troubleshooting 105 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 106
4. Click the Powerwash button. 5. Click Restart when prompted. 106 Troubleshooting - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 107
Reset.) 6. After you restart the Chrome OS, you should now see the setup screen. Click on Powerwash button. 7. Confirm powerwash by clicking on Continue button. Troubleshooting 107 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 108
the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC BIST). How to invoke LCD BIST Test 1. Power off the Dell laptop. 2. Disconnect any peripherals that are connected to the laptop. Connect only the AC adapter ( - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 109
for abnormalities. 7. Press Esc key to exit. NOTE: Dell SupportAssist Pre-boot diagnostics upon launch, initiates an LCD BIST . Table 13. Diagnostic LEDs Blinking Pattern Problem Description Amber White 2 1 CPU failure manually initiated before POST (Power On Self Test). Troubleshooting 109 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 110
with the system board b. AMBER: Indicates a problem with the system board Diagnostics This chapter details the built in troubleshooting features to diagnose the Dell Latitude 5300 2-in-1 Chrome systems. It also lists the invoking instructions along with related information for each diagnostics - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 111
, where color bars are displayed on the screen. Check for any flaws with pixels on the screen • Dead Pixels: Black dot • Bright Pixels: Bright dot Troubleshooting 111 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 112
the left on touchscreen systems or clicking the next page button on the lower right hand side of the basic screen. Figure 3. System Health 112 Troubleshooting - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 113
Figure 4. Configuration Figure 5. Results Troubleshooting 113 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 114
and click Run Tests or use Advanced Option to include or exclude any Test. ePSA Error Messages When the Dell ePSA Diagnostic detects an error while running, it will pause the test and then popup a window as shown No, the diagnostic will stop testing the remaining untested device. 114 Troubleshooting - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 115
ePSA or PSA Error Codes Validation Tool Usage Guide Steps 1. User to obtain information from SupportAssist error windows. 2. Navigate to https://www.dell.com/support/diagnose/Pre-boot-Analysis. 3. Enter error code, validation code, and service tag. Part serial number is optional. Troubleshooting 115 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 116
NOTE: For error code, use only the last 3 or 4 digits of the code. (user can enter 0142 or 142 instead of 2000-0142.) 4. Click on Submit once all the necessary information is entered. Results Valid Error Code Example 116 Troubleshooting - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 117
the above screen which contains information on : • Confirmation of the error code and result outcome • Suggested Part Replacement • If customer is still covered under Dell Warranty • Case reference number if there is an open case under the service tag Invalid Error Code Example Troubleshooting 117 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 118
code from SupportAssist On-board Diagnostics error screen. 2. User can use any QR code scanner application through the smartphone to scan the QR code. 118 Troubleshooting - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 119
3. The QR code scanner application will scan the code and automatically generate a link. Click the link to proceed. Troubleshooting 119 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 120
take the customer to the Dell Support website which contains information on: • Confirmation of the error code and result outcome • Suggested Part Replacement • If customer is still covered under Dell Warranty • Case reference number if there is an open case under the service tag 120 Troubleshooting - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 121
Troubleshooting 121 - Dell Latitude 5300 2-in-1 Chromebook Enterprise | Latitude 5300 2-in-1 Chrome Se - Page 122
Self-help resources Information about Dell products and services Resource location https://www.dell.com Online help for operating system https://www.dell.com/support/article/sln293900 Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs
Dell Latitude 5300 2-in-1 Chrome
Service Manual
Regulatory Model: P96G
Regulatory Type: P96G01
June 2020
Rev. A01