Dell DR4300e System Owners Manual
Dell DR4300e Manual
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Dell DR4300e manual content summary:
- Dell DR4300e | System Owners Manual - Page 1
Dell DR4300e System Owner's Manual Regulatory Model: E31S Series Regulatory Type: E31S001 - Dell DR4300e | System Owners Manual - Page 2
potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property - Dell DR4300e | System Owners Manual - Page 3
Contents 1 Dell DR4300e system overview...8 Front panel features and indicators...8 Back panel features...9 ...13 iDRAC Direct LED indicator codes...15 Quick Sync indicator codes...16 Locating Service Tag of your system...16 Documentation matrix...16 2 Technical specifications...18 Chassis - Dell DR4300e | System Owners Manual - Page 4
System BIOS...28 iDRAC Settings utility...51 Device Settings...52 Dell Lifecycle Controller...52 Embedded system management...52 Boot Manager...52 PXE boot...54 5 Installing and removing system components 55 Safety instructions...55 Before working inside your system...55 After working inside your - Dell DR4300e | System Owners Manual - Page 5
Cable retention bracket...83 Removing the cable retention bracket...83 Installing the cable retention bracket...84 Integrated storage controller card...85 Removing the integrated storage controller card...85 Installing the integrated storage controller card...86 Expansion cards and expansion card - Dell DR4300e | System Owners Manual - Page 6
diagnostics...144 Dell Embedded System Troubleshooting power supply units...155 Troubleshooting power source problems...156 Troubleshooting power supply unit problems...156 Troubleshooting cooling problems...156 Troubleshooting cooling fans...157 Troubleshooting system memory...157 Troubleshooting - Dell DR4300e | System Owners Manual - Page 7
a hard drive...160 Troubleshooting a storage controller...161 Troubleshooting expansion cards...162 Troubleshooting processors...163 System messages...163 Warning messages...163 Diagnostic messages...163 Alert messages...163 9 Getting help...164 Contacting Dell...164 Documentation feedback...164 - Dell DR4300e | System Owners Manual - Page 8
1 Dell DR4300e system overview Your Dell DR4300e system is 2U rack server that supports up to two Intel Xeon E5-2620 The hot swappable hard drives are accessible from the front panel. Figure 1. Dell DR4300e system front panel features and indicators 1. System identification button 3. NMI button - Dell DR4300e | System Owners Manual - Page 9
so by qualified support personnel or by instructions in the operating system's documentation. Contains system information such as service tag, NIC, troubleshooting the system. For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell Dell DR4300e system overview 9 - Dell DR4300e | System Owners Manual - Page 10
. Four integrated 10/100/1000 Mbps Network Interface Card (NIC) connectors or Four integrated connectors that include: • Two 10/100/1000 Mbps NIC connectors 10 Dell DR4300e system overview - Dell DR4300e | System Owners Manual - Page 11
more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software. The POST the memory module. If the problem persists, see the Getting help section. Related reference Getting help Dell DR4300e system overview 11 - Dell DR4300e | System Owners Manual - Page 12
Drive rebuilding Steady green Drive online Flashes green for three seconds, amber for three seconds, and Rebuild stopped then turns off after six seconds 12 Dell DR4300e system overview - Dell DR4300e | System Owners Manual - Page 13
an indicator and DC PSUs have an LED that serves as an indicator. The indicator shows whether power is present or a power fault has occurred. Dell DR4300e system overview 13 - Dell DR4300e | System Owners Manual - Page 14
Mixing PSUs from previous generations of Dell PowerEdge servers can result in a PSU mismatch condition or failure to turn the system on. Indicates a problem with the PSU. CAUTION: When AC and DC PSUs is not supported and triggers a mismatch. Power is not connected. 14 Dell DR4300e system overview - Dell DR4300e | System Owners Manual - Page 15
for two seconds) Turns off Condition Indicates that the laptop is connected. Indicates that the laptop connected is recognized. Indicates that the laptop is unplugged. Dell DR4300e system overview 15 - Dell DR4300e | System Owners Manual - Page 16
the Quick Sync bezel. Locating Service Tag of your system Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the System that shipped with your system or see Dell.com/support/home 16 Dell DR4300e system overview - Dell DR4300e | System Owners Manual - Page 17
or see Dell.com/support/home Troubleshoot the system and install or replace system components Dell DR4300e System Owner's Manual at Dell.com/support/ home Manage DR Series system data backup and replication operations Dell DR Series System Command Line Reference Guide at Dell.com/support/home - Dell DR4300e | System Owners Manual - Page 18
(without bezel) 18.0 mm Zb 684.0 mm Zc 723.0 mm Chassis weight This section describes the weight of the system. Table 12. Chassis weight System Dell DR4300e system Maximum weight (with all hard drives/SSDs) 36.5 kg (80.47 lb) (3.5-inch hard drive systems) 18 Technical specifications - Dell DR4300e | System Owners Manual - Page 19
through 4 on the riser, ensure that both the processors are installed on the system. Memory specifications The Dell DR4300e system supports DDR4 registered DIMMs (RDIMMs). Supported memory bus frequencies are 1333MT/s, 1600 MT/s, 1866 MT/s, 2133MT/s, or 2400 MT/s. Table 15. Memory specifications - Dell DR4300e | System Owners Manual - Page 20
• Two 1 Gbps and two 10 Gbps • Four 10 Gbps Serial connector The serial connector connects a serial device to the system. The Dell DR4300e system supports one serial connector on the back panel, which is a 9-pin connector, Data Terminal Equipment (DTE), 16550-compliant. VGA ports The Video Graphic - Dell DR4300e | System Owners Manual - Page 21
Environmental specifications NOTE: For additional information about environmental measurements for specific system configurations, see Dell.com/ environmental_datasheets. Table 17. Temperature specifications Temperature Specifications Storage -40°C to 65°C (-40°F to 149°F) Continuous - Dell DR4300e | System Owners Manual - Page 22
Particulate and gaseous contamination specifications The following table defines the limitations that help avoid any equipment damage or failure from particulates and gaseous contamination. If the levels of particulates or gaseous pollution exceed the specified limitations and result in equipment - Dell DR4300e | System Owners Manual - Page 23
a cold startup below 5°C. • The operating temperature specified is for a maximum altitude of 3050 m (10,000 ft). • 160 W or higher wattage processor is not supported. • Redundant power supply units are required. • Non-Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not - Dell DR4300e | System Owners Manual - Page 24
your system Rack Installation Placemat at Dell.com/poweredgemanuals. 3. Connect the peripherals Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals See Dell Deployment Toolkit User's Guide at Dell.com/openmanagemanuals See Dell Lifecycle Controller User's Guide at Dell - Dell DR4300e | System Owners Manual - Page 25
licenses, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Options to Dell.com/support/drivers. 2. Under the Drivers & Downloads section, type the Service Tag of your system in the Service Tag or Express Service Code box. NOTE: If you do not have the Service - Dell DR4300e | System Owners Manual - Page 26
to-one or one-to-many method. This out-of-band management allows the updates to be sent from Dell or appropriate third-party consoles directly to iDRAC with Dell Lifecycle Controller on a Dell PowerEdge server, regardless of the operating system that may or may not be running. For information about - Dell DR4300e | System Owners Manual - Page 27
the following options to manage the pre-operating system applications: • System Setup • Boot Manager • Dell Lifecycle Controller • Preboot Execution Environment (PXE) Related concepts System Setup Boot Manager Dell Lifecycle Controller PXE boot System Setup By using the System Setup screen, you can - Dell DR4300e | System Owners Manual - Page 28
various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Device Settings Enables you to configure device settings. Related concepts System Setup Related tasks Viewing - Dell DR4300e | System Owners Manual - Page 29
follows: Option Description System Information Specifies information about the system such as the system model name, BIOS version, and Service Tag. Memory Settings Specifies information and options related to the installed memory. Processor Settings Specifies information and options related - Dell DR4300e | System Owners Manual - Page 30
the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems. This option is set to - Dell DR4300e | System Owners Manual - Page 31
about supported operating systems, go to Dell.com/ossupport . Related tasks Boot Settings details Viewing Boot Settings Related reference Boot Settings Changing the boot order You may have to change the boot order if you want to boot from a USB key. The following instructions - Dell DR4300e | System Owners Manual - Page 32
Related tasks Boot Settings details Viewing Boot Settings Related reference Boot Settings Network Settings You can use the Network Settings screen to modify PXE device settings. The network settings option is available only in the UEFI mode. NOTE: The BIOS does not control network settings in the - Dell DR4300e | System Owners Manual - Page 33
Option PXE Device n Settings(n = 1 to 4) Description Enables you to control the configuration of the PXE device. Related tasks Viewing Network Settings Related reference Network Settings UEFI iSCSI Settings You can use the iSCSI Settings screen to modify iSCSI device settings. The iSCSI Settings - Dell DR4300e | System Owners Manual - Page 34
as follows: Option Description Intel AES-NI Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption Standard Instruction Set (AES-NI). This option is set to Enabled by default. System Password Sets the system password. This option is set to - Dell DR4300e | System Owners Manual - Page 35
Option TPM Security Description NOTE: The TPM menu is available only when the TPM module is installed. TPM Information TPM Status TPM Command Intel TXT Power Button NMI Button AC Power Recovery AC Power Recovery Delay User Defined Delay (60s to 240s) UEFI Variable Access Secure Boot Secure Boot - Dell DR4300e | System Owners Manual - Page 36
Viewing Secure Boot Custom Policy Settings To view the Secure Boot Custom Policy Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load - Dell DR4300e | System Owners Manual - Page 37
NOTE: Password protection does not take effect until the system reboots. Related reference System Security Using your system password to secure your system If you have assigned a setup password, the system accepts your setup password as an alternate system password. Steps 1. Turn on or reboot your - Dell DR4300e | System Owners Manual - Page 38
Information screen details are explained as follows: Option Description System Model Name System BIOS Version System Management Engine Version System Service Tag System Manufacturer Specifies the system model name. Specifies the BIOS version installed on the system. Specifies the current version - Dell DR4300e | System Owners Manual - Page 39
Option System Manufacturer Contact Information System CPLD Version UEFI Compliance Version Description Specifies the contact information of the system manufacturer. Specifies the current version of the system complex programmable logic device (CPLD) firmware. Specifies the UEFI compliance level of - Dell DR4300e | System Owners Manual - Page 40
Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, Dell Fault Resilient Mode and Dell NUMA Fault Resilient Mode. This option is set to Optimizer Mode resilient. This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system - Dell DR4300e | System Owners Manual - Page 41
. Virtualization Technology Address Translation Service (ATS) Enables or disables option can only be enabled if the operating system supports it. It is set to Disabled by default keeping units (SKUs) of the processors. X2Apic Mode Dell Controlled Turbo Enables or disables the X2Apic mode. Controls - Dell DR4300e | System Owners Manual - Page 42
Speed Processor 1 Description Controls the number of enabled cores in each processor. This option is set to All by default. Specifies if the processor(s) support 64-bit extensions. Specifies the maximum core frequency of the processor. NOTE: Depending on the number of CPUs, there may be up to four - Dell DR4300e | System Owners Manual - Page 43
the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Option Description Model Drive Type Capacity Specifies the drive model of the selected device - Dell DR4300e | System Owners Manual - Page 44
the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Option Description Model Drive Type Capacity Specifies the drive model of the selected device - Dell DR4300e | System Owners Manual - Page 45
the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Option Description Model Drive Type Capacity Specifies the drive model of the selected device - Dell DR4300e | System Owners Manual - Page 46
When this option is set to Disabled (the default), the timer does not have any effect on the system. Memory Mapped Enables or disables the support for PCIe devices that need large amounts of memory. This option is set to I/O above 4 GB Enabled by default. Slot Disablement Enables or disables the - Dell DR4300e | System Owners Manual - Page 47
Related reference Integrated Devices Serial Communication You can use the Serial Communication screen to view the properties of the serial communication port. Related tasks Serial Communication details Viewing Serial Communication Related reference System BIOS Viewing Serial Communication To view - Dell DR4300e | System Owners Manual - Page 48
Option Description NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port address for console redirection and the serial device. NOTE: Every time the system boots, the BIOS syncs the serial MUX setting saved in iDRAC. The serial - Dell DR4300e | System Owners Manual - Page 49
is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller. NOTE: All the parameters on the system profile setting maximum number of cores is enabled by default. Enables the Monitor/Mwait instructions in the processor. This option is set to Enabled for all system - Dell DR4300e | System Owners Manual - Page 50
Related tasks Viewing System Profile Settings Related reference System Profile Settings Miscellaneous Settings You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and changing the system date and time. Related tasks Miscellaneous Settings - Dell DR4300e | System Owners Manual - Page 51
the video Option ROM controller. Selecting Enabled in the operating system does not support UEFI video output standards. This field is available only for UEFI boot mode. about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Related concepts - Dell DR4300e | System Owners Manual - Page 52
independently of the operating system. NOTE: Certain platform configurations may not support the full set of features provided by the Dell Lifecycle Controller. For more information about setting up the Dell Lifecycle Controller, configuring hardware and firmware, and deploying the operating system - Dell DR4300e | System Owners Manual - Page 53
, where you can select a one-time boot device to boot from. Enables you to access System Setup. Exits the Boot Manager and invokes the Dell Lifecycle Controller program. Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell. Related tasks Viewing Boot Manager Related - Dell DR4300e | System Owners Manual - Page 54
PXE boot The Preboot Execution Environment (PXE) is an industry standard client or interface that allows networked computers that are not yet loaded with an operating system to be configured and booted remotely by an administrator. 54 Pre-operating system management applications - Dell DR4300e | System Owners Manual - Page 55
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 56
rack. For more information, see the Rack Installation placemat at Dell.com/poweredgemanuals. 3. If removed, install the optional front bezel. optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps 1. Locate and remove the bezel key. NOTE: The - Dell DR4300e | System Owners Manual - Page 57
Figure 8. Removing the optional front bezel a. release latch b. bezel lock c. front bezel Figure 9. Removing the optional Quick Sync front bezel a. release latch b. bezel lock c. Quick Sync bezel Installing and removing system components 57 - Dell DR4300e | System Owners Manual - Page 58
switch which aids in maintaining system security. Removing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Turn off the system, including any attached peripherals. 3. Disconnect the system from the electrical outlet and disconnect the - Dell DR4300e | System Owners Manual - Page 59
tasks Removing the optional front bezel Installing the system cover Related reference Safety instructions Installing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Ensure that all internal cables are connected and placed out of the - Dell DR4300e | System Owners Manual - Page 60
electrical outlet. 3. Turn on the system, including any attached peripherals. Related tasks Installing the optional front bezel Related reference Safety instructions Inside the system Figure 11. Inside the system 1. cooling fan in the cooling fan assembly (6) 3. DIMMs (24) 5. hard drive backplane - Dell DR4300e | System Owners Manual - Page 61
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 62
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 63
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 64
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 65
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 66
board (2) 6. guide pin on the chassis (6) Next steps Follow the procedure listed in the After working inside your system section. Related tasks Before working inside your system After working inside your system Related reference Safety instructions System memory Your system supports DDR4 registered - Dell DR4300e | System Owners Manual - Page 67
A4, A8, and A12 Slots B4, B8, and B12 The following table shows the memory populations and operating frequencies for the supported configurations: Table 30. Memory population DIMM Type RDIMM DIMMs Populated/ Channel 1 2 3 Voltage 1.2 V Operating Frequency (in MT/s) 2133, 1866, 1600, 1333 2133 - Dell DR4300e | System Owners Manual - Page 68
in matched pair -for example, A1 with A2, A3 with A4, A5 with A6, and so on. Memory optimized (independent channel) mode This mode supports Single Device Data Correction (SDDC) only for memory modules that use x4 device width. It does not impose any specific slot population requirements. Memory - Dell DR4300e | System Owners Manual - Page 69
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 70
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 71
2. Follow the procedure listed in the Before working inside your system section. 3. Removing the cooling fan assembly. Steps 1. Locate the appropriate memory module socket. CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic - Dell DR4300e | System Owners Manual - Page 72
Allow the heat sink to cool for some time after powering down the system. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Keep the Phillips #2 screwdriver ready. 3. Follow the procedure listed in the Before working inside your system section. 4. If installed, remove the - Dell DR4300e | System Owners Manual - Page 73
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 74
system cooling, you must install a processor blank in any empty processor socket. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Keep the Phillips #2 screwdriver ready. 4. If installed - Dell DR4300e | System Owners Manual - Page 75
Figure 20. Processor shield 1. close first socket release lever 3. processor 5. unlock icon 2. lock icon 4. open first socket release lever Installing and removing system components 75 - Dell DR4300e | System Owners Manual - Page 76
Installing a heat sink Installing the cooling shroud Installing an expansion card into the expansion card riser 2 or 3 After working inside your system Related reference Safety instructions 76 Installing and removing system components - Dell DR4300e | System Owners Manual - Page 77
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 78
Figure 22. Installing a processor 1. socket-release lever 1 3. processor 5. processor shield 7. processor socket 2. pin-1 corner of the processor 4. slot (4) 6. socket-release lever 2 8. tab (4) Next steps NOTE: Ensure that you install the heat sink after you install the processor. The heat sink - Dell DR4300e | System Owners Manual - Page 79
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 80
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 81
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 82
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 83
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 84
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 85
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 86
After working inside your system Related reference Safety instructions Installing the integrated storage controller card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product - Dell DR4300e | System Owners Manual - Page 87
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before - Dell DR4300e | System Owners Manual - Page 88
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 89
card are off. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system to the expansion card. 2. Lift the expansion card latch out of the guide slot. 3. Hold the expansion card by its edges, and remove it from - Dell DR4300e | System Owners Manual - Page 90
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 91
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 92
3. Disconnect any cables connected to the expansion card. 4. Remove the expansion card riser. NOTE: The expansion card riser 1 can be used only when both the processors are installed. Steps 1. Press tab A and rotate the latch clockwise. 2. Press tab B and rotate the latch downward. 3. Remove the - Dell DR4300e | System Owners Manual - Page 93
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 94
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 95
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 96
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 97
card slot 1 b. expansion card slot 2 c. expansion card slot 3 Figure 40. Removing the expansion card riser 2 1. power connector (for GPU cards) 3. riser guide-back 5. riser guide-front 2. expansion card riser 2 4. expansion card riser 2 connector Installing and removing system components 97 - Dell DR4300e | System Owners Manual - Page 98
on the expansion card riser 2 a. expansion card slot 4 b. expansion card slot 5 c. power connector (for GPU cards) Figure 42. Removing the expansion card riser 3 1. riser guide-front 3. expansion card riser 3 5. expansion card riser 3 connector 2. power connector (for GPU cards) 4. riser - Dell DR4300e | System Owners Manual - Page 99
Figure 43. Identifying connectors on the expansion card riser 3 (default) a. expansion card slot 6 b. expansion card slot 7 c. power connector (for GPU cards) Figure 44. Identifying connectors on the expansion card riser 3 (alternate) a. expansion card slot 6 b. power connector (for GPU cards) Next - Dell DR4300e | System Owners Manual - Page 100
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 101
the expansion card riser 2 1. power connector (for GPU cards) 3. riser guide-back 5. riser guide-front 2. expansion card riser 2 4. expansion card riser 2 connector Figure 47. Installing the expansion card riser 3 1. riser guide-front 3. expansion card riser 3 2. power connector (for GPU cards - Dell DR4300e | System Owners Manual - Page 102
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 103
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 104
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 105
3. If installed, remove the SD cards. NOTE: Temporarily label each SD card with its corresponding slot number before removal. Reinstall the SD cards into the corresponding slots. Steps 1. Locate the internal dual SD module (IDSDM) on the system board. To locate the internal dual SD module connector, - Dell DR4300e | System Owners Manual - Page 106
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 107
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Loosen the captive screws that secure the network daughter card (NDC) to the system board. 2. Hold the NDC - Dell DR4300e | System Owners Manual - Page 108
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 109
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 110
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 111
Removing the cooling shroud Installing the cooling shroud After working inside your system Related reference Safety instructions System board jumpers and connectors Power supply units (PSU) Your system supports two 1100 W AC PSU modules. CAUTION: For AC PSUs, use only PSUs with the Extended Power - Dell DR4300e | System Owners Manual - Page 112
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 113
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 114
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 115
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 116
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 117
i. Cable retention bracket j. Heat sink(s)/heat sink blank(s) k. Processors(s)/processor blank(s) CAUTION: To prevent damage to the processor pins when replacing a faulty system board, ensure that you cover the processor socket with the processor protective cap. l. Memory modules and memory module - Dell DR4300e | System Owners Manual - Page 118
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 119
Figure 62. Installing the system board a. release pin b. system board c. system board holder Next steps 1. Install the Trusted Platform Module (TPM). For information about how to install the TPM, see the Installing the Trusted Platform Module section. For more information on the TPM, see the Trusted - Dell DR4300e | System Owners Manual - Page 120
Controller User's Guide, at Dell.com/esmmanuals. 6. Ensure that you: a. Use the Easy Restore feature to restore the Service Tag. For more information, see the Easy restore section. b. If the Service Tag is not backed up in the backup flash device, enter the system Service Tag manually. For more - Dell DR4300e | System Owners Manual - Page 121
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 122
. Related tasks Before working inside your system Installing the system board After working inside your system Related reference Safety instructions System board jumpers and connectors Initializing the TPM for BitLocker users Steps Initialize the TPM. For more information about initializing - Dell DR4300e | System Owners Manual - Page 123
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DR4300e | System Owners Manual - Page 124
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DR4300e | System Owners Manual - Page 125
the optional front bezel Installing the optional front bezel Related reference Safety instructions Installing a 3.5-inch hard drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. If installed, remove the front bezel. Steps Insert the hard drive - Dell DR4300e | System Owners Manual - Page 126
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DR4300e | System Owners Manual - Page 127
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 128
Figure 69. Installing a hot-swappable hard drive or SSD a. release button b. hard drive or SSD carrier c. hard drive or SSD carrier handle Related tasks Removing a 3.5-inch hard drive blank Removing a hard drive from a hard drive carrier Prerequisites 1. Keep the Phillips #1 screwdriver ready. 2. - Dell DR4300e | System Owners Manual - Page 129
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 130
4. Remove the cooling fan assembly. 5. Remove all hard drives. Steps 1. Disconnect the SAS/SATA data, signal, and power cable(s) from the backplane. 2. Press the release tabs and lift the backplane upward and slide it toward the back of the chassis. NOTE: To prevent damage to the control panel flex - Dell DR4300e | System Owners Manual - Page 131
cooling fan assembly Installing the hard drive backplane Installing the cooling fan assembly Installing the cooling shroud After working inside your system Related reference Safety instructions Installing and removing system components 131 - Dell DR4300e | System Owners Manual - Page 132
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 133
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 134
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 135
listed in the After working inside your system section. Related tasks Before working inside your system After working inside your system Related reference Safety instructions SD vFlash card (optional) An SD vFlash card is a Secure Digital (SD) card that plugs into the SD vFlash card slot in the - Dell DR4300e | System Owners Manual - Page 136
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 137
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 138
listed in the After working inside your system section. Related tasks Before working inside your system After working inside your system Related reference Safety instructions Control panel assembly Removing the control panel Prerequisites 1. Follow the safety guidelines listed in the Safety - Dell DR4300e | System Owners Manual - Page 139
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions as you guide the - Dell DR4300e | System Owners Manual - Page 140
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 141
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 142
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 143
procedure listed in the After working inside your system section. Related tasks Before working inside your system After working inside your system Related reference Safety instructions Installing and removing system components 143 - Dell DR4300e | System Owners Manual - Page 144
data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem. Topics: • Dell Embedded System Diagnostics Dell Embedded System Diagnostics NOTE: The Dell Embedded System Diagnostics is also known as Enhanced Pre - Dell DR4300e | System Owners Manual - Page 145
System diagnostic controls Menu Configuration Results System health Event log Description Displays the configuration and status information of all detected devices. Displays the results of all tests that are run. Provides the current overview of the system performance. Displays a time-stamped log - Dell DR4300e | System Owners Manual - Page 146
7 Jumpers and connectors Topics: • System board jumper settings • System board jumpers and connectors • Disabling a forgotten password System board jumper settings Table 35. System board jumper settings Jumper Setting PWRD_EN Description The password reset feature is enabled (pins 2-4). BIOS - Dell DR4300e | System Owners Manual - Page 147
System board jumpers and connectors Figure 85. System board jumpers and connectors Table 36. System board connectors and jumpers Item Connector 1 J_BP_SIG1 2 J_PS_2 3 J_BP_SIG0 4 J_BP0 5 J_SATA_CD 6 J_SATA_TBU 7 J_TBU 8 J_PS_1 9 J_IDSDM 10 J_NDC 11 J_USB 12 J_VIDEO_REAR - Dell DR4300e | System Owners Manual - Page 148
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 149
Steps 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the system cover. 3. Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4. 4. Install the system cover. The existing passwords are not disabled ( - Dell DR4300e | System Owners Manual - Page 150
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Topics: • Troubleshooting system startup failure • Troubleshooting external connections • Troubleshooting - Dell DR4300e | System Owners Manual - Page 151
problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled. NOTE: Older operating systems may not support working keyboard or mouse. If the problem is not resolved, proceed to step 7 to troubleshoot other USB devices attached to the system - Dell DR4300e | System Owners Manual - Page 152
Related reference Getting help System board jumper settings Troubleshooting iDRAC Direct (USB XML configuration) For information about USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Steps 1. Ensure that your USB - Dell DR4300e | System Owners Manual - Page 153
known good network cable. • If the problem persists, use another connector on the switch service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Troubleshooting - Dell DR4300e | System Owners Manual - Page 154
If the problem persists, troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions - Dell DR4300e | System Owners Manual - Page 155
except for the time set in System Setup, the problem may be caused by a software, rather than service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Troubleshooting - Dell DR4300e | System Owners Manual - Page 156
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 157
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 158
If the problem is not troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions - Dell DR4300e | System Owners Manual - Page 159
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 160
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 161
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When troubleshooting system and attached peripherals. 8. If the problem is not resolved, turn off the - Dell DR4300e | System Owners Manual - Page 162
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When troubleshooting system and attached peripherals. 7. If the problem is not resolved, turn off the - Dell DR4300e | System Owners Manual - Page 163
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300e | System Owners Manual - Page 164
product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer-service issues: Steps 1. Go to Dell.com/support. 2. Select your country from the drop-down menu on the lower right corner
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Dell DR4300e System
Owner’s Manual
Regulatory Model: E31S Series
Regulatory Type: E31S001