Dell DR4300 System Owners Manual
Dell DR4300 Manual
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- Dell DR4300 | System Owners Manual - Page 1
Dell DR4300 System Owner's Manual Regulatory Model: E31S Series Regulatory Type: E31S001 - Dell DR4300 | System Owners Manual - Page 2
potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property - Dell DR4300 | System Owners Manual - Page 3
1 Dell DR4300 system Service Tag of your system...16 Documentation matrix...16 2 Technical specifications...18 Chassis dimensions...18 Chassis weight...18 Processor specifications...19 PSU specifications...19 System battery specifications...19 Expansion bus specifications...19 Memory specifications - Dell DR4300 | System Owners Manual - Page 4
iDRAC Settings utility...50 Device Settings...51 Dell Lifecycle Controller...51 Embedded system management... Installing and removing system components 54 Safety instructions...54 Before working inside your system...54 installation guidelines...67 Mode-specific guidelines...67 Sample memory - Dell DR4300 | System Owners Manual - Page 5
Cable retention bracket...82 Removing the cable retention bracket...82 Installing the cable retention bracket...83 Integrated storage controller card...84 Removing the integrated storage controller card...84 Installing the integrated storage controller card...85 Expansion cards and expansion card - Dell DR4300 | System Owners Manual - Page 6
power supply unit problems...155 Troubleshooting cooling problems...155 Troubleshooting cooling fans...156 Troubleshooting system memory...156 Troubleshooting an internal USB key...157 Troubleshooting an SD card...158 Troubleshooting an optical drive...158 Troubleshooting a tape backup unit...159 - Dell DR4300 | System Owners Manual - Page 7
a hard drive...159 Troubleshooting a storage controller...160 Troubleshooting expansion cards...161 Troubleshooting processors...162 System messages...162 Warning messages...162 Diagnostic messages...162 Alert messages...162 9 Getting help...163 Contacting Dell...163 Documentation feedback...163 - Dell DR4300 | System Owners Manual - Page 8
1 Dell DR4300 system overview Your Dell DR4300 system is 2U rack server that supports up to two Intel Xeon E5-2660 v3 The hot swappable hard drives are accessible from the front panel. Figure 1. Dell DR4300 system front panel features and indicators 1. System identification button 3. NMI button 5. - Dell DR4300 | System Owners Manual - Page 9
devices. This feature aggregates hardware or firmware inventory and various system level diagnostic and error information that can be used in troubleshooting the system. For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Back panel features - Dell DR4300 | System Owners Manual - Page 10
. Four integrated 10/100/1000 Mbps Network Interface Card (NIC) connectors or Four integrated connectors that include: • Two 10/100/1000 Mbps NIC connectors 10 Dell DR4300 system overview - Dell DR4300 | System Owners Manual - Page 11
messages for the specific issue. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > module. If the problem persists, see the Getting help section. Related reference Getting help Dell DR4300 system overview 11 - Dell DR4300 | System Owners Manual - Page 12
Drive rebuilding Steady green Drive online Flashes green for three seconds, amber for three seconds, and Rebuild stopped then turns off after six seconds 12 Dell DR4300 system overview - Dell DR4300 | System Owners Manual - Page 13
an indicator and DC PSUs have an LED that serves as an indicator. The indicator shows whether power is present or a power fault has occurred. Dell DR4300 system overview 13 - Dell DR4300 | System Owners Manual - Page 14
PSU and the PSU is operational. When the firmware of the PSU is being updated, the PSU handle Dell PowerEdge servers can result in a PSU mismatch condition or failure to turn the system on. Indicates a problem supported and triggers a mismatch. Power is not connected. 14 Dell DR4300 system overview - Dell DR4300 | System Owners Manual - Page 15
for two seconds) Turns off Condition Indicates that the laptop is connected. Indicates that the laptop connected is recognized. Indicates that the laptop is unplugged. Dell DR4300 system overview 15 - Dell DR4300 | System Owners Manual - Page 16
matrix To... Install your system into a rack Set up your system and know the system technical specifications Refer to... Rack documentation included with your rack solution. Getting Started With Your System that shipped with your system or see Dell.com/support/home 16 Dell DR4300 system overview - Dell DR4300 | System Owners Manual - Page 17
or see Dell.com/support/home Troubleshoot the system and install or replace system components Dell DR4300 System Owner's Manual at Dell.com/support/ home Manage DR Series system data backup and replication operations Dell DR Series System Command Line Reference Guide at Dell.com/support/home Know - Dell DR4300 | System Owners Manual - Page 18
2 Technical specifications Chassis dimensions This section describes the physical dimensions of the system. Figure 7. Chassis dimensions of your Dell DR4300 system Table 11. Dimensions of your system Xa Xb Y 482.4 mm 444.0 mm 87.3 mm Za (with bezel) 32.0 mm Za (without bezel) 18.0 mm - Dell DR4300 | System Owners Manual - Page 19
systems with a phase to phase voltage not exceeding 230 V. System battery specifications Your Dell DR4300 system supports CR 2032 3.0-V lithium coin cell system battery. Expansion bus specifications The Dell DR4300 system supports PCI express (PCIe) generation 3 expansion cards, which need to be - Dell DR4300 | System Owners Manual - Page 20
hard drives and two optional 2.5-inch back-accessible SAS, SATA, or Nearline SAS hard drives. Ports and connectors specifications USB ports The Dell DR4300 system supports: • USB 2.0-compliant ports on the front panel • USB 3.0-complaint ports on the back panel • internal USB 3.0-compliant port - Dell DR4300 | System Owners Manual - Page 21
NOTE: For additional information about environmental measurements for specific system configurations, see Dell.com/ environmental_datasheets. Table 17. Temperature specifications Temperature Specifications Storage -40°C to 65°C (-40°F to 149°F) Continuous operation (for altitude - Dell DR4300 | System Owners Manual - Page 22
to 95°F) with no direct sunlight on the equipment. ft) Expanded operating temperature Table 26. Expanded operating temperature specifications Expanded operating temperature Specifications Continuous operation 5°C to 40°C at 5% to 85% RH with 29°C dew point. NOTE: Outside the standard operating - Dell DR4300 | System Owners Manual - Page 23
• 160 W or higher wattage processor is not supported. • Redundant power supply units are required. • Non-Dell qualified peripheral cards and/or peripheral cards greater than are not supported. • GPU is not supported • Tape backup unit (TBU) is not supported. Technical specifications 23 - Dell DR4300 | System Owners Manual - Page 24
LCD panel See Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals See Dell Deployment Toolkit User's Guide at Dell.com/openmanagemanuals See Dell Lifecycle Controller User's Guide at Dell.com/idracmanuals See the LCD panel section You must use the default iDRAC IP - Dell DR4300 | System Owners Manual - Page 25
cache before downloading the drivers and firmware. Steps 1. Go to Dell.com/support/drivers. 2. Under the Drivers & Downloads section, type the Service Tag of your system in the Service Tag or Express Service Code box. NOTE: If you do not have the Service Tag, select Detect My Product to allow the - Dell DR4300 | System Owners Manual - Page 26
to-one or one-to-many method. This out-of-band management allows the updates to be sent from Dell or appropriate third-party consoles directly to iDRAC with Dell Lifecycle Controller on a Dell PowerEdge server, regardless of the operating system that may or may not be running. For information about - Dell DR4300 | System Owners Manual - Page 27
System Setup Boot Manager Dell Lifecycle Controller PXE boot System Setup By using the System Setup screen, you can configure the BIOS settings, iDRAC settings, and device settings of your system. NOTE: Help text for the selected field is displayed in the graphical browser by default. To view the - Dell DR4300 | System Owners Manual - Page 28
Firmware Guide at Dell.com/idracmanuals. Device Settings Enables you to configure device settings. Related concepts System Setup Related tasks Viewing System Setup System BIOS You can use the System BIOS screen to edit specific functions such as boot order, system password, setup password - Dell DR4300 | System Owners Manual - Page 29
about the system such as the system model name, BIOS version, and Service Tag. Memory Settings Specifies information and options Specifies options to configure the system security settings, such as system password, setup password, Trusted Platform Module (TPM) security. It also manages the - Dell DR4300 | System Owners Manual - Page 30
system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS to Enabled by default. Hard-Disk Failover Specifies the hard drive that is booted in the event of a hard drive failure. The devices are selected in the - Dell DR4300 | System Owners Manual - Page 31
supported operating systems, go to Dell.com/ossupport. Related tasks Boot Settings details Viewing Boot Settings Related reference Boot Settings Changing the boot order You may have to change the boot order if you want to boot from a USB key. The following instructions may vary if you have selected - Dell DR4300 | System Owners Manual - Page 32
Related tasks Boot Settings details Viewing Boot Settings Related reference Boot Settings Network Settings You can use the Network Settings screen to modify PXE device settings. The network settings option is available only in the UEFI mode. NOTE: The BIOS does not control network settings in the - Dell DR4300 | System Owners Manual - Page 33
Option PXE Device n Settings(n = 1 to 4) Description Enables you to control the configuration of the PXE device. Related tasks Viewing Network Settings Related reference Network Settings UEFI iSCSI Settings You can use the iSCSI Settings screen to modify iSCSI device settings. The iSCSI Settings - Dell DR4300 | System Owners Manual - Page 34
screen to perform specific functions such as setting the system password, setup password and disabling the power Instruction Set (AES-NI). This option is set to Enabled by default. System Password Sets the system password. This option is set to Enabled by default and is read-only if the password - Dell DR4300 | System Owners Manual - Page 35
. Provides varying degrees of securing UEFI variables. When set to Standard (the default), UEFI variables are accessible in the operating system per the UEFI specification. When set to Controlled, selected UEFI variables are protected in the environment and new UEFI boot entries are forced to - Dell DR4300 | System Owners Manual - Page 36
. For more information, see the System board jumper settings section. NOTE: If the password jumper setting is disabled, the existing system password and setup password are deleted and you need not provide the system password to boot the system. Steps 1. To enter System Setup, press F2 immediately - Dell DR4300 | System Owners Manual - Page 37
System BIOS screen. Press Esc again, and a message prompts you to save the changes. Related reference System Security Operating with a setup password enabled If Setup Password is set to Enabled, type the correct setup password before modifying the system setup options. If you do not type the correct - Dell DR4300 | System Owners Manual - Page 38
BIOS Version System Management Engine Version System Service Tag System Manufacturer Specifies the system model name. Specifies the BIOS version installed on the system. Specifies the current version of the Management Engine firmware. Specifies the system Service Tag. Specifies the name of the - Dell DR4300 | System Owners Manual - Page 39
compliance level of the system firmware. Related tasks Viewing System Information Related reference System Information System Information details Memory Settings You can use the Memory Settings screen to view all the memory settings and enable or disable specific memory functions, such as system - Dell DR4300 | System Owners Manual - Page 40
default and available options based on the memory configuration of your system. NOTE: The Dell Fault Resilient Mode option establishes an area of memory that is fault resilient. This mode can be used by an operating system that supports settings, and perform specific functions such as enabling - Dell DR4300 | System Owners Manual - Page 41
default. NOTE: Enabling this option may negatively impact the overall system performance. Virtualization Technology Address Translation Service can only be enabled if the operating system supports it. It is set to Disabled by default. Configurable TDP Enables you to reconfigure the processor - Dell DR4300 | System Owners Manual - Page 42
each processor. This option is set to All by default. Specifies if the processor(s) support 64-bit extensions. Specifies the maximum core frequency of 2 Cache Level 3 Cache Number of Cores Description Specifies the family, model, and stepping of the processor as defined by Intel. Specifies the - Dell DR4300 | System Owners Manual - Page 43
RAID modes. This option is set to AHCI by default. Sends Security Freeze Lock command to the Embedded SATA support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Option Description Model Drive Type Capacity Specifies the drive model of the selected - Dell DR4300 | System Owners Manual - Page 44
ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Option Description Model Drive Type Capacity Specifies the drive model of the selected device. Specifies the type of drive attached to the SATA - Dell DR4300 | System Owners Manual - Page 45
Enable this option only if your operating system supports USB 3.0. If you disable this option, devices operate at USB 2.0 speed. USB 3.0 is enabled by default. Enables or disables the USB ports. Selecting Only Back Ports On disables the front USB ports, selecting All Ports Off disables all USB ports - Dell DR4300 | System Owners Manual - Page 46
Option Memory Mapped I/O above 4 GB Slot Disablement Description Enables or disables the support for PCIe devices that need large amounts of memory. This option is set to Enabled by default. Enables or disables the available PCIe slots on your system. The slot disablement feature controls the - Dell DR4300 | System Owners Manual - Page 47
is loaded. This option is set to Boot Enabled by default. Related tasks Viewing Serial Communication Related reference Serial Communication System Profile Settings You can use the System Profile Settings screen to enable specific system performance settings such as power management. Related tasks - Dell DR4300 | System Owners Manual - Page 48
option is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller. NOTE: All the parameters on the system default. DBPM is DemandBased Power Management. Sets the speed of the system memory. You can select Maximum Performance, Maximum Reliability, or a specific - Dell DR4300 | System Owners Manual - Page 49
for processor 1. The maximum number of cores is enabled by default. Enables the Monitor/Mwait instructions in the processor. This option is set to Enabled for all system Settings You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and changing the - Dell DR4300 | System Owners Manual - Page 50
enabled or disabled. This option is set to On by default. NOTE: This option does not apply to 84-key the video Option ROM controller. Selecting Enabled in the operating system does not support UEFI video output standards. This Dell Integrated Dell Remote Access Controller User's Guide at Dell.com - Dell DR4300 | System Owners Manual - Page 51
THERMAL PROFILE > Thermal Profile, select one of the following options: • Default Thermal Profile Settings • Maximum support the full set of features provided by the Dell Lifecycle Controller. For more information about setting up the Dell Lifecycle Controller, configuring hardware and firmware - Dell DR4300 | System Owners Manual - Page 52
more boot options are found. Enables you to access boot menu, where you can select a one-time boot device to boot from. Enables you to access System Setup. Exits the Boot Manager and invokes the Dell Lifecycle Controller program. Enables you to launch System Utilities menu such as System Diagnostics - Dell DR4300 | System Owners Manual - Page 53
Related reference Boot Manager System Utilities System Utilities contains the following utilities that can be launched: • Launch Diagnostics • BIOS Update File Explorer • Reboot System Related reference Boot Manager PXE boot The Preboot Execution Environment (PXE) is an industry standard client or - Dell DR4300 | System Owners Manual - Page 54
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 55
rack. For more information, see the Rack Installation placemat at Dell.com/poweredgemanuals. 3. If removed, install the optional front bezel. optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps 1. Locate and remove the bezel key. NOTE: The - Dell DR4300 | System Owners Manual - Page 56
Figure 8. Removing the optional front bezel a. release latch b. bezel lock c. front bezel Figure 9. Removing the optional Quick Sync front bezel a. release latch b. bezel lock c. Quick Sync bezel 56 Installing and removing system components - Dell DR4300 | System Owners Manual - Page 57
switch which aids in maintaining system security. Removing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Turn off the system, including any attached peripherals. 3. Disconnect the system from the electrical outlet and disconnect the - Dell DR4300 | System Owners Manual - Page 58
tasks Removing the optional front bezel Installing the system cover Related reference Safety instructions Installing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Ensure that all internal cables are connected and placed out of the - Dell DR4300 | System Owners Manual - Page 59
electrical outlet. 3. Turn on the system, including any attached peripherals. Related tasks Installing the optional front bezel Related reference Safety instructions Inside the system Figure 11. Inside the system 1. cooling fan in the cooling fan assembly (6) 3. DIMMs (24) 5. hard drive backplane - Dell DR4300 | System Owners Manual - Page 60
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 61
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 62
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 63
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 64
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 65
guide pin on the chassis (6) Next steps Follow the procedure listed in the After working inside your system section. Related tasks Before working inside your system After working inside your system Related reference Safety instructions System memory Your system supports System profile selected (for - Dell DR4300 | System Owners Manual - Page 66
A4, A8, and A12 Slots B4, B8, and B12 The following table shows the memory populations and operating frequencies for the supported configurations: Table 30. Memory population DIMM Type RDIMM DIMMs Populated/ Channel 1 2 3 Voltage 1.2 V Operating Frequency (in MT/s) 2133, 1866, 1600, 1333 2133 - Dell DR4300 | System Owners Manual - Page 67
a system is not supported. • Populate four memory modules per processor (one DIMM per channel) at a time to maximize performance. Mode-specific guidelines Four memory channels are allocated to each processor. The allowable configurations depend on the memory mode selected. Advanced Error Correction - Dell DR4300 | System Owners Manual - Page 68
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 69
assembly After working inside your system Related reference Safety instructions Installing memory modules Prerequisites NOTE: The memory modules are repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product - Dell DR4300 | System Owners Manual - Page 70
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before - Dell DR4300 | System Owners Manual - Page 71
Allow the heat sink to cool for some time after powering down the system. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Keep the Phillips #2 screwdriver ready. 3. Follow the procedure listed in the Before working inside your system section. 4. If installed, remove the - Dell DR4300 | System Owners Manual - Page 72
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 73
system cooling, you must install a processor blank in any empty processor socket. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Keep the Phillips #2 screwdriver ready. 4. If installed - Dell DR4300 | System Owners Manual - Page 74
Figure 20. Processor shield 1. close first socket release lever 3. processor 5. unlock icon 2. lock icon 4. open first socket release lever 74 Installing and removing system components - Dell DR4300 | System Owners Manual - Page 75
Installing a heat sink Installing the cooling shroud Installing an expansion card into the expansion card riser 2 or 3 After working inside your system Related reference Safety instructions Installing and removing system components 75 - Dell DR4300 | System Owners Manual - Page 76
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 77
Figure 22. Installing a processor 1. socket-release lever 1 3. processor 5. processor shield 7. processor socket 2. pin-1 corner of the processor 4. slot (4) 6. socket-release lever 2 8. tab (4) Next steps NOTE: Ensure that you install the heat sink after you install the processor. The heat sink - Dell DR4300 | System Owners Manual - Page 78
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 79
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 80
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 81
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 82
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 83
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 84
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 85
After working inside your system Related reference Safety instructions Installing the integrated storage controller card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product - Dell DR4300 | System Owners Manual - Page 86
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before - Dell DR4300 | System Owners Manual - Page 87
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 88
card are off. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system to the expansion card. 2. Lift the expansion card latch out of the guide slot. 3. Hold the expansion card by its edges, and remove it from - Dell DR4300 | System Owners Manual - Page 89
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions 3 (default), connect the - Dell DR4300 | System Owners Manual - Page 90
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 91
3. Disconnect any cables connected to the expansion card. 4. Remove the expansion card riser. NOTE: The expansion card riser 1 can be used only when both the processors are installed. Steps 1. Press tab A and rotate the latch clockwise. 2. Press tab B and rotate the latch downward. 3. Remove the - Dell DR4300 | System Owners Manual - Page 92
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 93
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 94
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 95
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 96
card slot 1 b. expansion card slot 2 c. expansion card slot 3 Figure 40. Removing the expansion card riser 2 1. power connector (for GPU cards) 3. riser guide-back 5. riser guide-front 96 Installing and removing system components 2. expansion card riser 2 4. expansion card riser 2 connector - Dell DR4300 | System Owners Manual - Page 97
on the expansion card riser 2 a. expansion card slot 4 b. expansion card slot 5 c. power connector (for GPU cards) Figure 42. Removing the expansion card riser 3 1. riser guide-front 3. expansion card riser 3 5. expansion card riser 3 connector 2. power connector (for GPU cards) 4. riser - Dell DR4300 | System Owners Manual - Page 98
Figure 43. Identifying connectors on the expansion card riser 3 (default) a. expansion card slot 6 b. expansion card slot 7 c. power connector (for GPU cards) Figure 44. Identifying connectors on the expansion card riser 3 (alternate) a. expansion card slot 6 b. power - Dell DR4300 | System Owners Manual - Page 99
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 100
the expansion card riser 2 1. power connector (for GPU cards) 3. riser guide-back 5. riser guide-front 2. expansion card riser 2 4. expansion card riser 2 connector Figure 47. Installing the expansion card riser 3 1. riser guide-front 3. expansion card riser 3 100 Installing and removing system - Dell DR4300 | System Owners Manual - Page 101
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 102
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 103
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 104
3. If installed, remove the SD cards. NOTE: Temporarily label each SD card with its corresponding slot number before removal. Reinstall the SD cards into the corresponding slots. Steps 1. Locate the internal dual SD module (IDSDM) on the system board. To locate the internal dual SD module connector, - Dell DR4300 | System Owners Manual - Page 105
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 106
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Loosen the captive screws that secure the network daughter card (NDC) to the system board. 2. Hold the NDC - Dell DR4300 | System Owners Manual - Page 107
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 108
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 109
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 110
Removing the cooling shroud Installing the cooling shroud After working inside your system Related reference Safety instructions System board jumpers and connectors Power supply units (PSU) Your system supports two 1100 W AC PSU modules. CAUTION: For AC PSUs, use only PSUs with the Extended Power - Dell DR4300 | System Owners Manual - Page 111
The default PSU settings troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions - Dell DR4300 | System Owners Manual - Page 112
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 113
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 114
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 115
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions to that specific system - Dell DR4300 | System Owners Manual - Page 116
i. Cable retention bracket j. Heat sink(s)/heat sink blank(s) k. Processors(s)/processor blank(s) CAUTION: To prevent damage to the processor pins when replacing a faulty system board, ensure that you cover the processor socket with the processor protective cap. l. Memory modules and memory module - Dell DR4300 | System Owners Manual - Page 117
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 118
Figure 62. Installing the system board a. release pin b. system board c. system board holder Next steps 1. Install the Trusted Platform Module (TPM). For information about how to install the TPM, see the Installing the Trusted Platform Module section. For more information on the TPM, see the Trusted - Dell DR4300 | System Owners Manual - Page 119
Controller User's Guide, at Dell.com/esmmanuals. 6. Ensure that you: a. Use the Easy Restore feature to restore the Service Tag. For more information, see the Easy restore section. b. If the Service Tag is not backed up in the backup flash device, enter the system Service Tag manually. For more - Dell DR4300 | System Owners Manual - Page 120
default that specific troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions - Dell DR4300 | System Owners Manual - Page 121
After working inside your system Related reference Safety instructions System board jumpers and connectors Initializing the TPM Settings. 3. From the TPM Security option, select On with Pre-boot Measurements. 4. From the TPM Command option, select Activate. 5. Save the settings. 6. Restart your - Dell DR4300 | System Owners Manual - Page 122
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DR4300 | System Owners Manual - Page 123
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DR4300 | System Owners Manual - Page 124
the optional front bezel Installing the optional front bezel Related reference Safety instructions Installing a 3.5-inch hard drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. If installed, remove the front bezel. Steps Insert the hard drive - Dell DR4300 | System Owners Manual - Page 125
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DR4300 | System Owners Manual - Page 126
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 127
Figure 69. Installing a hot-swappable hard drive or SSD a. release button b. hard drive or SSD carrier c. hard drive or SSD carrier handle Related tasks Removing a 3.5-inch hard drive blank Removing a hard drive from a hard drive carrier Prerequisites 1. Keep the Phillips #1 screwdriver ready. 2. - Dell DR4300 | System Owners Manual - Page 128
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 129
4. Remove the cooling fan assembly. 5. Remove all hard drives. Steps 1. Disconnect the SAS/SATA data, signal, and power cable(s) from the backplane. 2. Press the release tabs and lift the backplane upward and slide it toward the back of the chassis. NOTE: To prevent damage to the control panel flex - Dell DR4300 | System Owners Manual - Page 130
cooling fan assembly Installing the hard drive backplane Installing the cooling fan assembly Installing the cooling shroud After working inside your system Related reference Safety instructions 130 Installing and removing system components - Dell DR4300 | System Owners Manual - Page 131
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 132
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 133
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 134
listed in the After working inside your system section. Related tasks Before working inside your system After working inside your system Related reference Safety instructions SD vFlash card (optional) An SD vFlash card is a Secure Digital (SD) card that plugs into the SD vFlash card slot in the - Dell DR4300 | System Owners Manual - Page 135
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 136
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 137
listed in the After working inside your system section. Related tasks Before working inside your system After working inside your system Related reference Safety instructions Control panel assembly Removing the control panel Prerequisites 1. Follow the safety guidelines listed in the Safety - Dell DR4300 | System Owners Manual - Page 138
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions as you guide the - Dell DR4300 | System Owners Manual - Page 139
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 140
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 141
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 142
procedure listed in the After working inside your system section. Related tasks Before working inside your system After working inside your system Related reference Safety instructions 142 Installing and removing system components - Dell DR4300 | System Owners Manual - Page 143
problem yourself, service and support personnel can use the diagnostics results to help you solve the problem. Topics: • Dell Embedded System Diagnostics Dell Embedded System Diagnostics NOTE: The Dell Use the up arrow and down arrow keys to select System Utilities > Launch Diagnostics. The ePSA Pre- - Dell DR4300 | System Owners Manual - Page 144
System diagnostic controls Menu Configuration Results System health Event log Description Displays the configuration and status information of all detected devices. Displays the results of all tests that are run. Provides the current overview of the system performance. Displays a time-stamped log - Dell DR4300 | System Owners Manual - Page 145
reset feature is enabled (pins 2-4). BIOS local access is unlocked at the next AC power cycle. The password reset feature is disabled (pins 4-6). NVRAM_CLR The configuration settings are retained at the next system boot (pins 3-5). The configuration settings are cleared at system boot ( - Dell DR4300 | System Owners Manual - Page 146
Backplane signal connector 1 PSU 2 connector Backplane signal connector 0 Backplane power connector 0 Optical drive SATA connector Tape backup unit SATA connector Tape backup unit power connector PSU 1 connector Internal dual SD module connector Network daughter card connector USB port Video - Dell DR4300 | System Owners Manual - Page 147
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 148
. 2. Remove the system cover. 3. Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4. 4. Install the system cover. The existing passwords are not disabled (erased) until the system boots with the jumper on pins 2 and 4. However, before you assign a new system and/or setup - Dell DR4300 | System Owners Manual - Page 149
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Topics: • Troubleshooting system startup failure • Troubleshooting external connections • Troubleshooting - Dell DR4300 | System Owners Manual - Page 150
problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled. NOTE: Older operating systems may not support If the problem is not resolved, proceed to step 7 to troubleshoot other USB restore the BIOS to the default settings. See the System board - Dell DR4300 | System Owners Manual - Page 151
Related reference Getting help System board jumper settings Troubleshooting iDRAC Direct (USB XML configuration) For information about USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Steps 1. Ensure that your USB - Dell DR4300 | System Owners Manual - Page 152
If the problem persists, troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions - Dell DR4300 | System Owners Manual - Page 153
If the problem persists, troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions - Dell DR4300 | System Owners Manual - Page 154
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions Setup, the problem may be - Dell DR4300 | System Owners Manual - Page 155
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 156
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions with a specific memory - Dell DR4300 | System Owners Manual - Page 157
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 158
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 159
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 160
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When troubleshooting system and attached peripherals. 8. If the problem is not resolved, turn off the - Dell DR4300 | System Owners Manual - Page 161
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When troubleshooting system and attached peripherals. 7. If the problem is not resolved, turn off the - Dell DR4300 | System Owners Manual - Page 162
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DR4300 | System Owners Manual - Page 163
product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer-service issues: Steps 1. Go to Dell.com/support. 2. Select your country from the drop-down menu on the lower right corner
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Dell DR4300 System
Owner’s Manual
Regulatory Model: E31S Series
Regulatory Type: E31S001