Dell DL4300 Appliance Owners Manual
Dell DL4300 Manual
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Dell DL4300 manual content summary:
- Dell DL4300 | Appliance Owners Manual - Page 1
Dell DL4300 Appliance Owner's Manual Regulatory Model: E31S Series Regulatory Type: E31S001 - Dell DL4300 | Appliance Owners Manual - Page 2
potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property - Dell DL4300 | Appliance Owners Manual - Page 3
Contents 1 About your Dell DL4300 Appliance 9 Supported configurations...9 Front panel features and indicators...9 Back panel features and indicators...11 Hard drive indicator codes...14 NIC indicator codes...15 Power supply unit indicator - Dell DL4300 | Appliance Owners Manual - Page 4
System BIOS...36 iDRAC Settings utility...54 System Information details...55 Dell Lifecycle Controller...55 Embedded system management 56 Boot Manager...56 Viewing Boot Manager...56 Boot Manager main menu...56 6 Installing and removing system components 57 Safety instructions - Dell DL4300 | Appliance Owners Manual - Page 5
the cable retention bracket 98 Installing the cable retention bracket 99 Integrated storage controller card 100 Removing the integrated storage controller card 101 Installing the integrated storage controller card 103 Expansion cards and expansion card riser 104 Expansion card installation - Dell DL4300 | Appliance Owners Manual - Page 6
Installing an internal SD card...123 Removing the internal dual SD module 123 Installing the internal dual SD module 125 Network daughter card...125 Removing the network daughter card 126 Installing the network daughter card 127 System battery...129 Replacing the system battery...129 Power - Dell DL4300 | Appliance Owners Manual - Page 7
Lifecycle Controller 170 System diagnostic controls...171 Dell Server E-Support Tool...171 8 Jumpers and connectors 172 System board jumper settings...172 System board jumpers and connectors 173 Disabling a forgotten password...175 9 Troubleshooting your system 176 Safety first - for you and - Dell DL4300 | Appliance Owners Manual - Page 8
10 Getting help...190 Contacting Dell...190 Locating Service Tag of your system 190 Documentation feedback...190 8 - Dell DL4300 | Appliance Owners Manual - Page 9
1 About your Dell DL4300 Appliance Supported configurations Your Dell DL4300 Appliance supports the following configurations: Table 1. provides access to the features available on the front of the server, such as the power button, NMI button, system identification tag, system identification button, and - Dell DL4300 | Appliance Owners Manual - Page 10
ID on and off. If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset the iDRAC (if not disabled in F2 iDRAC setup) press and hold the button for more than 15 seconds. 2 Power button - Dell DL4300 | Appliance Owners Manual - Page 11
Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Back panel features and indicators The back panel provides access to the features available on the back of the server, such as the system identification button, power supply sockets, cable management arm connectors, iDRAC storage - Dell DL4300 | Appliance Owners Manual - Page 12
Figure 2. Back panel features and indicators-DL4300 1. System identification button 2. System identification connector 3. iDRAC8 Enterprise POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset iDRAC (if not disabled in F2 iDRAC setup) press and - Dell DL4300 | Appliance Owners Manual - Page 13
Item 3 4 5 6 7 8 9 10 11 12 Indicator, button, or connector iDRAC8 Enterprise port Icon Half-height PCIe expansion-card slot (3) Serial connector Video connector USB connector (2) Full-height PCIe expansion-card slot (3) Ethernet connector (2) Power supply unit (PSU1) Power supply unit (PSU2) - Dell DL4300 | Appliance Owners Manual - Page 14
Hard drive indicator codes Each hard drive carrier has an activity indicator and a status indicator. The indicators provide information about the current status of the hard drive. The activity LED indicates whether hard drive is currently in use or not. The status LED indicates the power condition - Dell DL4300 | Appliance Owners Manual - Page 15
Drive-status indicator pattern (RAID only) Flashes green for three seconds, amber for three seconds, and then turns off after six seconds Condition Rebuild stopped NIC indicator codes Each NIC on the back panel has an indicator that provides information about the network activity and link status. - Dell DL4300 | Appliance Owners Manual - Page 16
a PSU mismatch with respect to efficiency, feature set, health status, and supported voltage. NOTE: Ensure that both the PSUs are of the same capacity. NOTE: Mixing PSUs from previous generations of Dell PowerEdge servers can result in a PSU mismatch condition or failure to turn the system - Dell DL4300 | Appliance Owners Manual - Page 17
the same maximum output power. CAUTION: Combining AC and DC PSUs is not supported and triggers a mismatch. Not lit Power is not connected. Diagnostic indicators on about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software. The - Dell DL4300 | Appliance Owners Manual - Page 18
error occurs. Check the system event log or system messages for the location of the failed memory. Reseat the memory module. If the problem persists, see the Getting help section. Related Links Getting help iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to indicate - Dell DL4300 | Appliance Owners Manual - Page 19
Figure 6. iDRAC Direct LED indicator 1. iDRAC Direct status indicator The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring iDRAC Direct by using the management port (USB XML Import). Table 9. iDRAC Direct LED indicators Convention iDRAC Direct LED indicator - Dell DL4300 | Appliance Owners Manual - Page 20
is disabled from iDRAC. Indicates data transfer activity. Indicates that the Quick Sync hardware is not responding properly. Reseat the bezel. If the problem persists, see Getting help section. Indicates that the Quick Sync feature is turned off. Use the activation button to enable it. If pressing - Dell DL4300 | Appliance Owners Manual - Page 21
Related Links Getting help 21 - Dell DL4300 | Appliance Owners Manual - Page 22
your system For information about working with your system, see the Dell DL4300 Appliance User's Guide. Dell.com/support/home For information about supported hardware and software versions for your system, see the Dell DL4300 Appliance Interoperability Guide. Dell.com/support/home 2 22 - Dell DL4300 | Appliance Owners Manual - Page 23
the Dell OpenManage Server Administrator User's Guide. Dell.com/openmanagemanuals For information about installing, using, Dell.com/openmanagemanuals and troubleshooting Dell OpenManage Essentials, see the Dell OpenManage Essentials User's Guide. For understanding the features of Dell Dell.com - Dell DL4300 | Appliance Owners Manual - Page 24
v4 product family High Capacity Edition One or two Intel Xeon processors E5-2660 v3 product family Expansion bus specifications The Dell DL4300 system supports PCI express (PCIe) generation 3 expansion cards, which need to be installed on the system board using expansion card risers. This system - Dell DL4300 | Appliance Owners Manual - Page 25
: When using slots 1 through 4 on the riser, ensure that both the processors are installed on the system. PSU specifications Your Dell DL4300 system supports up to two AC redundant power supply units (PSUs). Table 14. PSU specifications PSU Class Heat dissipation Frequency Voltage (maximum - Dell DL4300 | Appliance Owners Manual - Page 26
-swappable Nearline SAS drives in hard-drive slots 0 through 11 and 12 through 15. Ports and connectors specifications USB ports The Dell DL4300 system supports: • USB 2.0-compliant ports on the front panel • USB 3.0-complaint ports on the back panel The following table provides more information - Dell DL4300 | Appliance Owners Manual - Page 27
NOTE: For additional information about environmental measurements for specific system configurations, see Dell.com/environmental_datasheets. Table 18. Temperature specifications Temperature Specifications Storage -40°C to 65°C (-40°F to 149°F) Continuous operation (for altitude less than - Dell DL4300 | Appliance Owners Manual - Page 28
z axes (one pulse on each side of the system) of 71 G for up to 2 ms. Table 22. Maximum altitude specifications Maximum altitude Operating Storage Specifications 3048 m (10,000 ft) 12,000 m (39,370 ft) Table 23. Operating temperature de-rating specifications Operating temperature de-rating Up to - Dell DL4300 | Appliance Owners Manual - Page 29
°C (50°F to 95°F) with no direct sunlight on the 950 m or 3117 ft) equipment. NOTE: The 2.5-inch hard drive chassis supports a maximum of 145 W processors. Expanded operating temperature Table 27. Expanded operating temperature specifications Expanded operating temperature Continuous operation - Dell DL4300 | Appliance Owners Manual - Page 30
a cold startup below 5°C. • The operating temperature specified is for a maximum altitude of 3050 m (10,000 ft). • 160 W or higher wattage processor is not supported. • Redundant power supply units are required. • Non-Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not - Dell DL4300 | Appliance Owners Manual - Page 31
Access Controller ADMin (RACADM). For more information, see the RACADM Command Line Interface Reference Guide and the Integrated Dell Remote Access Controller User's Guide. • Remote Services that includes Web Services Management (WS-Man). For more information, see the Lifecycle Controller Remote - Dell DL4300 | Appliance Owners Manual - Page 32
drive failure, you can recover your appliance configuration using the RASR feature. To reset the Appliance to the factory configuration refer to the Rapid Appliance Self Recovery section in the Dell DL4300 Appliance Deployment Guide at Dell.com/support/home. Managing your system remotely To perform - Dell DL4300 | Appliance Owners Manual - Page 33
more information, see Dell.com/openmanagemanuals → OpenManage Server Administrator or Dell.com/openmanagemanuals → OpenManage Essentials. 33 - Dell DL4300 | Appliance Owners Manual - Page 34
operating system applications: • System Setup • Boot Manager • Dell Lifecycle Controller • Preboot Execution Environment (PXE) Navigation keys The in the main screen exits System BIOS or iDRAC Settings/ Device Settings/Service Tag Settings and proceeds with system boot. Displays the System Setup - Dell DL4300 | Appliance Owners Manual - Page 35
are explained as follows: Option System BIOS iDRAC Settings Description Enables you to configure BIOS settings. Enables you to configure iDRAC settings information about this utility, see Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Device Settings Enables you - Dell DL4300 | Appliance Owners Manual - Page 36
as follows: Option Description System Information Specifies information about the system such as the system model name, BIOS version, and Service Tag. Memory Settings Specifies information and options related to the installed memory. Processor Settings Specifies information and options - Dell DL4300 | Appliance Owners Manual - Page 37
the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems. This option is set to BIOS by default. NOTE: Setting this field to UEFI disables the - Dell DL4300 | Appliance Owners Manual - Page 38
. NOTE: For the latest information about supported operating systems, go to Dell.com/ossupport. Changing the boot order You may have to change the boot order if you want to boot from a USB key or an optical drive. The following instructions may vary if you have selected BIOS for Boot Mode. 1. On the - Dell DL4300 | Appliance Owners Manual - Page 39
3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click System Security. System Security Settings details The System by performing encryption and decryption by using the Advanced Encryption Standard Instruction Set (AES-NI). This option is set to Enabled by - Dell DL4300 | Appliance Owners Manual - Page 40
the end of the current boot order. Enables Secure Boot, where the BIOS authenticates each pre-boot image by using the certificates in the Secure your system. 2. On the System Setup Main Menu screen, click System BIOS → System Security. 3. On the System Security screen, verify that Password Status - Dell DL4300 | Appliance Owners Manual - Page 41
or Tab. A message prompts you to reenter the setup password. 7. Reenter the setup password, and click OK. 8. Press Esc to return to the System BIOS screen. Press Esc again. A message prompts you to save the changes. NOTE: Password protection does not take effect until the system reboots. Using your - Dell DL4300 | Appliance Owners Manual - Page 42
from unauthorized changes. System Information You can use the System Information screen to view system properties such as Service Tag, system model name, and the BIOS version. Viewing System Information To view the System Information screen, perform the following steps: 1. Turn on, or restart - Dell DL4300 | Appliance Owners Manual - Page 43
On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Memory Settings. Memory Settings details The Memory Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, Dell Fault Resilient Mode and Dell NUMA Fault Resilient Mode. This option is set to Optimizer Mode - Dell DL4300 | Appliance Owners Manual - Page 44
Dell Fault Resilient Mode option establishes an area of memory that is fault resilient. This mode can be used by an operating system that supports screen, click System BIOS. 4. On the System BIOS screen, click Processor Settings Virtualization Technology Address Translation Service (ATS) Enables or - Dell DL4300 | Appliance Owners Manual - Page 45
certain stock keeping units (SKUs) of the processors. X2Apic Mode Dell Controlled Turbo Enables or disables the X2Apic mode. Controls the turbo four processor listings. Number of Cores per Processor Processor 64-bit Support Processor Core Speed Processor 1 Controls the number of enabled cores in - Dell DL4300 | Appliance Owners Manual - Page 46
the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Option Model Drive Type Capacity Description Specifies the drive model of the selected device - Dell DL4300 | Appliance Owners Manual - Page 47
the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Option Model Drive Type Description Specifies the drive model of the selected device. Specifies - Dell DL4300 | Appliance Owners Manual - Page 48
the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Option Model Drive Type Capacity Description Specifies the drive model of the selected device - Dell DL4300 | Appliance Owners Manual - Page 49
the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Option Model Drive Type Capacity Description Specifies the drive model of the selected device - Dell DL4300 | Appliance Owners Manual - Page 50
set to Disabled. SR-IOV Global Enable Enables or disables the BIOS configuration of Single Root I/O Virtualization (SRIOV) devices. This option not have any effect on the system. Memory Mapped Enables or disables the support for PCIe devices that need large amounts of I/O above 4 GB memory. This - Dell DL4300 | Appliance Owners Manual - Page 51
not always revert this setting to the default setting of Serial Device 1. Failsafe Baud Rate Specifies the failsafe baud rate for console redirection. The BIOS attempts to determine the baud rate automatically. This failsafe baud rate is used only if the attempt fails, and the value must not be - Dell DL4300 | Appliance Owners Manual - Page 52
you set the System Profile option to a mode other than Custom, the BIOS automatically sets the rest of the options. You can only change the rest is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller. NOTE: All the parameters on the system profile setting - Dell DL4300 | Appliance Owners Manual - Page 53
processor 1. The maximum number of cores is enabled by default. Enables the Monitor/Mwait instructions in the processor. This option is set to Enabled for all system profiles, except System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Miscellaneous Settings. 53 - Dell DL4300 | Appliance Owners Manual - Page 54
system BIOS loads the legacy video (INT 10H) option ROM from the video controller. Selecting Enabled in the operating system does not support UEFI more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Entering the iDRAC Settings - Dell DL4300 | Appliance Owners Manual - Page 55
follows: Option System Model Name System BIOS Version System Management Engine Version System Service Tag System Manufacturer System Manufacturer Contact the UEFI compliance level of the system firmware. Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded systems - Dell DL4300 | Appliance Owners Manual - Page 56
independently of the operating system. NOTE: Certain platform configurations may not support the full set of features provided by the Dell Lifecycle Controller. For more information about setting up the Dell Lifecycle Controller, configuring hardware and firmware, and deploying the operating system - Dell DL4300 | Appliance Owners Manual - Page 57
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 58
instructions section. Steps 1. Install the system cover. 2. If applicable, install the system into the rack. For more information, see the Rack Installation placemat at Dell The front bezel is attached to the front side of the server and prevents accidents while removing the hard drive or when - Dell DL4300 | Appliance Owners Manual - Page 59
3. Slide the release latch up and pull the left end of the bezel. 4. Unhook the right end, and remove the bezel. Figure 8. Removing the optional front bezel 1. release latch 3. front bezel 2. bezel lock 59 - Dell DL4300 | Appliance Owners Manual - Page 60
front bezel 1. release latch 3. Quick Sync bezel 2. bezel lock Installing the optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps 1. Locate and remove the bezel key. NOTE: The bezel key is attached to the back of the bezel. 2. Hook the - Dell DL4300 | Appliance Owners Manual - Page 61
Figure 10. Installing the optional front bezel 1. bezel lock 2. front bezel Figure 11. Installing the Quick Sync bezel 1. bezel lock 2. Quick Sync bezel 61 - Dell DL4300 | Appliance Owners Manual - Page 62
switch which aids in maintaining system security. Removing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Turn off the system, including any attached peripherals. 3. Disconnect the system from the electrical outlet and disconnect the - Dell DL4300 | Appliance Owners Manual - Page 63
release lock 2. latch Next steps 1. Install the system cover. Installing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Ensure that all internal cables are connected and placed out of the way and no tools or extra parts are left inside - Dell DL4300 | Appliance Owners Manual - Page 64
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 65
parts of the system, where the vacuum pulls air across the entire surface area of the heat sink, thus allowing increased cooling. NOTE: Systems that support the internal hard drive tray require low-profile heat sinks and do not require or - Dell DL4300 | Appliance Owners Manual - Page 66
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 67
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 68
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 69
the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. NOTE: Systems that support the internal hard drive tray support low-profile heat sinks and do not support a cooling shroud. Steps 1. Lift the hard drive - Dell DL4300 | Appliance Owners Manual - Page 70
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 71
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 72
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL4300 | Appliance Owners Manual - Page 73
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 74
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 75
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 76
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 77
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 78
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 79
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 80
the After working inside your system section. Related Links Safety instructions After working inside your system Before working inside your system Cooling to keep them cool. A failure in the server's cooling system can result in the server overheating and may lead to damage. Removing the - Dell DL4300 | Appliance Owners Manual - Page 81
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 82
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions with the guide pins on - Dell DL4300 | Appliance Owners Manual - Page 83
type (RDIMM) • Number of DIMMs populated per channel • System profile selected (for example, Performance Optimized, Custom, or Dense Configuration Optimized) • Maximum supported DIMM frequency of the processors Your system contains 24 memory sockets split into two sets of 12 sockets, one set per - Dell DL4300 | Appliance Owners Manual - Page 84
in matched pair -for example, A1 with A2, A3 with A4, A5 with A6, and so on. Memory optimized (independent channel) mode This mode supports Single Device Data Correction (SDDC) only for memory modules that use x4 device width. It does not impose any specific slot population requirements. 84 - Dell DL4300 | Appliance Owners Manual - Page 85
NOTE: Memory sparing does not offer protection against a multi-bit uncorrectable error. NOTE: Both Advanced ECC/Lockstep and Optimizer modes support memory sparing. Memory mirroring Memory mirroring offers the strongest memory module reliability mode compared to all other modes, providing improved - Dell DL4300 | Appliance Owners Manual - Page 86
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 87
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 88
2. Follow the procedure listed in the Before working inside your system section. 3. Removing the cooling fan assembly. 4. Removing the cooling fan assembly. 5. Remove the cooling shroud. Steps 1. Locate the appropriate memory module socket. CAUTION: Handle each memory module only by the card edges, - Dell DL4300 | Appliance Owners Manual - Page 89
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 90
pins and keep the socket free of dust. NOTE: After removing the processor, place it in an anti-static container for reuse, return, or temporary storage. Do not touch the bottom of the processor. Touch only the side edges of the processor. 90 - Dell DL4300 | Appliance Owners Manual - Page 91
Figure 32. Processor shield 1. close first socket release lever 3. processor 5. unlock icon 2. lock icon 4. open first socket release lever 91 - Dell DL4300 | Appliance Owners Manual - Page 92
the processor(s). 2. Install the heat sink. 3. Reinstall the cooling shroud. 4. Follow the procedure listed in the After working inside your system section. Related Links Safety instructions After working inside your system Before working inside your system 92 - Dell DL4300 | Appliance Owners Manual - Page 93
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 94
CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. 8. Align the pin-1 indicator of the processor with the triangle on the system board. 9. Place the processor on the socket such that the slots on the processor align with - Dell DL4300 | Appliance Owners Manual - Page 95
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 96
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 97
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 98
instructions Before working inside your system After working inside your system Cable retention bracket Cable retention bracket provides support flow inside the server. Removing the cable retention bracket Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. - Dell DL4300 | Appliance Owners Manual - Page 99
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 100
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 101
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 102
the expansion card riser 1. 2. Install the cooling shroud. 3. Installing the integrated storage controller card. 4. Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system After working inside your system 102 - Dell DL4300 | Appliance Owners Manual - Page 103
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 104
listed in the After working inside your system section. Related Links Safety instructions Before working inside your system After working inside your system Expansion cards and expansion card riser An expansion card in the server is an add-on card that can be inserted into an expansion slot - Dell DL4300 | Appliance Owners Manual - Page 105
card installation guidelines Depending on your system configuration, the following PCI Express (PCIe) generation 3 expansion cards are supported: Table 32. Supported expansion cards PCIe slot Riser 1 1 Processor connection Processor 2 Height Low Profile Length Half Length Link width x8 - Dell DL4300 | Appliance Owners Manual - Page 106
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 107
card into the expansion card riser. 2. Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system After working inside your system Installing an expansion card into the expansion card riser 2 or 3 Prerequisites - Dell DL4300 | Appliance Owners Manual - Page 108
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 109
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 110
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 111
riser 1 can be used only when both the processors are installed. Steps 1. Unpack the expansion card and prepare it for installation. For instructions, see the documentation accompanying the card. 2. Press tab A and rotate the latch clockwise. 3. Press tab B and rotate the latch down. 4. Holding the - Dell DL4300 | Appliance Owners Manual - Page 112
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 113
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 114
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 115
5. expansion card riser 1 connector 6. riser guide-front Figure 50. Identifying connectors on the expansion card riser 1 1. expansion card slot 1 3. expansion card slot 3 2. expansion card slot 2 115 - Dell DL4300 | Appliance Owners Manual - Page 116
Figure 51. Removing the expansion card riser 2 1. power connector (for GPU cards) 3. riser guide-back 5. riser guide-front 2. expansion card riser 2 4. expansion card riser 2 connector 116 - Dell DL4300 | Appliance Owners Manual - Page 117
Figure 52. Identifying connectors on the expansion card riser 2 1. expansion card slot 4 3. power connector (for GPU cards) 2. expansion card slot 5 Figure 53. Removing the expansion card riser 3 1. riser guide-front 2. power connector (for GPU cards) 117 - Dell DL4300 | Appliance Owners Manual - Page 118
3. expansion card riser 3 5. expansion card riser 3 connector 4. riser guide-back Figure 54. Identifying connectors on the expansion card riser 3 (default) 1. expansion card slot 6 3. power connector (for GPU cards) 2. expansion card slot 7 Figure 55. Identifying - Dell DL4300 | Appliance Owners Manual - Page 119
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 120
Figure 57. Installing the expansion card riser 2 1. power connector (for GPU cards) 3. riser guide-back 5. riser guide-front 2. expansion card riser 2 4. expansion card riser 2 connector 120 - Dell DL4300 | Appliance Owners Manual - Page 121
3 connector 2. power connector (for GPU cards) 4. riser guide-back Next steps 1. Install the expansion card(s) into the expansion in the documentation for the card. Related Links Safety instructions After working inside your system Before working inside your supported, but without redundancy. 121 - Dell DL4300 | Appliance Owners Manual - Page 122
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 123
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 124
Figure 60. Removing and installing the Internal Dual SD Module (IDSDM) 1. Internal Dual SD module 3. SD card 5. IDSDM connector 2. LED status indicator (2) 4. SD card slot The following table describes the IDSDM indicator codes. Table 34. IDSDM indicator codes Convention A IDSDM indicator code - Dell DL4300 | Appliance Owners Manual - Page 125
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 126
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 127
(s) on the expansion card riser 2. 3. Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system After working inside your system Installing the network daughter card Prerequisites 1. Follow the safety guidelines - Dell DL4300 | Appliance Owners Manual - Page 128
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 129
computer's BIOS settings. troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions - Dell DL4300 | Appliance Owners Manual - Page 130
date in the System Setup Time and Date fields. 5. Exit System Setup. Related Links Safety instructions Before working inside your system After working inside your system Power supply units Your system supports two 1100 W AC power supply modules. NOTE: Titanium power supply unit is nominally rated - Dell DL4300 | Appliance Owners Manual - Page 131
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 132
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 133
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 134
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 135
and 4Kn Disk Formats whitepaper and 4K Sector HDD FAQ document at Dell.com/poweredgemanuals. All hard drives are connected to the system board see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot-swap hard drive removal and - Dell DL4300 | Appliance Owners Manual - Page 136
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL4300 | Appliance Owners Manual - Page 137
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL4300 | Appliance Owners Manual - Page 138
release button Next steps If applicable, install the front bezel. Related Links Safety instructions Installing a 3.5-inch hard drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. If installed, remove the front bezel. Steps Insert the hard drive - Dell DL4300 | Appliance Owners Manual - Page 139
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 140
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL4300 | Appliance Owners Manual - Page 141
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 142
Steps 1. If a hard drive blank is installed in the hard drive slot, remove it. 2. Install a hard drive in the hard drive carrier. For more information, see the Installing a hot swappable hard drive into a hot swappable hard drive carrier section. 3. Press the release button on the front of the hard - Dell DL4300 | Appliance Owners Manual - Page 143
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 144
Figure 78. Removing and installing the 3.5 inch (x12) backplane 1. release tab (2) 3. cable A1 5. backplane signal cable 7. cable A0/B0 9. control panel cable 11. hard-drive backplane 2. cable A2 4. left ear control panel cable 6. backplane power cable (2) 8. USB cable 10. right ear control panel - Dell DL4300 | Appliance Owners Manual - Page 145
Figure 79. Cabling diagram-3.5 inch (x12) backplane (option 1) 1. hard-drive backplane 3. backplane signal connector 0 5. integrated storage controller card 2. system board 4. backplane signal connector 1 145 - Dell DL4300 | Appliance Owners Manual - Page 146
-drive backplane 3. backplane signal connector 0 5. hard-drive mid plane 7. backplane signal connector 2 2. system board 4. backplane signal connector 1 6. integrated storage controller card Next steps 1. Replace the hard-drive backplane. Follow the steps in the Installing the hard-drive backplane - Dell DL4300 | Appliance Owners Manual - Page 147
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 148
Figure 81. Installing the 2.5 inch (x24) SAS/SATA backplane 1. release tab (2) 3. backplane power cable 5. backplane signal cable 7. backplane power cable 9. SAS cable (3) 11. USB cable 13. hard drive backplane connectors (24) 2. left ear control panel cable 4. hard drive backplane expander 6. - Dell DL4300 | Appliance Owners Manual - Page 149
Figure 82. Installing the 3.5 inch (x12) SAS/SATA backplane 1. release tab (2) 3. SAS cable A1 5. backplane signal cable 7. SAS cable A0/B0 9. control panel cable 11. hard drive backplane 2. SAS cable A2 4. left ear control panel cable 6. backplane power cable (2) 8. USB cable 10. right ear - Dell DL4300 | Appliance Owners Manual - Page 150
Figure 83. Installing the 1.8 Inch (x18) SAS/SATA backplane 1. release pin 3. SAS A2 cable 5. control panel cable 7. USB cable 9. SAS cable (2) 11. hard drive backplane assembly 13. control panel connector 15. SAS A2 connector 2. left ear control panel cable 4. backplane signal cable 6. backplane - Dell DL4300 | Appliance Owners Manual - Page 151
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 152
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 153
steps 1. Install both the hard drives in their original location. 2. Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system After working inside your system 153 - Dell DL4300 | Appliance Owners Manual - Page 154
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 155
Figure 86. Removing and installing the LCD control panel-four 3.5-inch hot swappable hard drive chassis 1. LCD control panel 3. display module cable retention clip 5. tabs on the LCD control panel (6) 2. notches (6) 4. display module cable 155 - Dell DL4300 | Appliance Owners Manual - Page 156
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 157
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 158
Figure 88. Removing and installing the LED module-four cabled hard drive chassis 1. LED module 3. slot on the chassis 2. screw (2) Figure 89. Removing and installing the LED control panel board-four cabled hard drive chassis 1. screw (2) 2. control panel connector cable 158 - Dell DL4300 | Appliance Owners Manual - Page 159
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 160
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 161
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions Integrated storage - Dell DL4300 | Appliance Owners Manual - Page 162
Steps 1. Disconnect all cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. 2. Hold the system board holder, - Dell DL4300 | Appliance Owners Manual - Page 163
board holder 2. system board Next steps 1. Install the system board. 2. Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system After working inside your system 163 - Dell DL4300 | Appliance Owners Manual - Page 164
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 165
Figure 92. Installing the system board 1. release pin 3. system board holder 2. system board Next steps 1. Install the Trusted Platform Module (TPM). For information about how to install the TPM, see the Installing the Trusted Platform Module section. For more information on the TPM, see the - Dell DL4300 | Appliance Owners Manual - Page 166
Controller User's Guide, at Dell.com/esmmanuals. 6. Ensure that you: a. Use the Easy Restore feature to restore the Service Tag. For more information, see the Easy restore section. b. If the Service Tag is not backed up in the backup flash device, enter the system Service Tag manually. For more - Dell DL4300 | Appliance Owners Manual - Page 167
more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals. Restoring the Service Tag by using the Easy must be performed only by Dell certified service technicians. Related Links Safety instructions Restoring the Service Tag by using the Easy - Dell DL4300 | Appliance Owners Manual - Page 168
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 169
Related Links Safety instructions Safety instructions Before working inside your system After system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS → System Security Settings. 3. From the TPM Security option, select On with Pre-boot Measurements. 4. - Dell DL4300 | Appliance Owners Manual - Page 170
equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem. Dell Embedded System Diagnostics NOTE: The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment - Dell DL4300 | Appliance Owners Manual - Page 171
is recorded. Dell Server E-Support Tool Dell System E-Support Tool (DSET) allows you to collect hardware, storage and operating system information for your Dell Appliance. This information is consolidated into a single System Configuration Report that can be used for troubleshooting or inventory - Dell DL4300 | Appliance Owners Manual - Page 172
forgotten password section. Table 35. System board jumper settings Jumper Setting PWRD_EN Description The password reset feature is enabled (pins 2-4). BIOS local access is unlocked at the next AC power cycle. The password reset feature is disabled (pins 4-6). NVRAM_CLR Related Links Disabling - Dell DL4300 | Appliance Owners Manual - Page 173
System board jumpers and connectors Figure 94. System board jumpers and connectors Table 36. System board connectors Item 1 2 3 4 5 6 7 8 9 Connector J_BP_SIG1 J_PS_2 J_BP_SIG0 J_BP0 J_PS_1 J_IDSDM J_NDC J_USB J_VIDEO_REAR Description Backplane signal connector 1 PSU 2 connector Backplane - Dell DL4300 | Appliance Owners Manual - Page 174
Item 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 Connector J_COM1 J_IDRAC_RJ45 J_CYC CYC_ID J_TPM_MODULE J_RISER_2AX J_RISER_1AX J_RISER_2BX J_RISER_1BX J_RISER_3AX J_QS J_RISER_3BX J_SATA_B J_STORAGE J_SATA_A BAT CPU 2 J_BP3 B10, B6, B2, B9, - Dell DL4300 | Appliance Owners Manual - Page 175
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 176
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 177
problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled. NOTE: Older operating systems may not support the problem is not resolved, proceed to step 7 to troubleshoot other USB your system and restore the BIOS to the default settings. See the - Dell DL4300 | Appliance Owners Manual - Page 178
Troubleshooting iDRAC Direct (USB XML configuration) For information about USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Steps 1. Ensure that your USB storage device is connected to the front USB Management Port, - Dell DL4300 | Appliance Owners Manual - Page 179
with a compatible device. 4. Turn on the system and the serial device. Next steps If the problem persists, see the Getting help section. Related Links Getting help Troubleshooting a NIC Steps 1. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section - Dell DL4300 | Appliance Owners Manual - Page 180
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions If the problem persists, - Dell DL4300 | Appliance Owners Manual - Page 181
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 182
directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Troubleshooting power source problems 1. Press the power button to ensure - Dell DL4300 | Appliance Owners Manual - Page 183
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 184
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions the problem still - Dell DL4300 | Appliance Owners Manual - Page 185
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 186
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell DL4300 | Appliance Owners Manual - Page 187
system and attached peripherals. 8. If the problem is not resolved, turn off the service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When troubleshooting - Dell DL4300 | Appliance Owners Manual - Page 188
If the problem is not troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions - Dell DL4300 | Appliance Owners Manual - Page 189
components, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software. Warning messages A warning message alerts you to a possible problem and prompts you software documentation links listed in the Documentation resources section of this manual. 189 - Dell DL4300 | Appliance Owners Manual - Page 190
in your area. To contact Dell for sales, technical support, or customer-service issues, go to software.dell.com/support. Locating Service Tag of your system Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the
Dell DL4300 Appliance
Owner's Manual
Regulatory Model: E31S Series
Regulatory Type: E31S001