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Dell DL1300 Appliance Release Notes

Dell DL1300 Manual

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Dell DL1300 | Appliance Release Notes - Page 1
Dell DL1300 Appliance Release Notes
Dell DL1300 | Appliance Release Notes - Page 2
potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property
Dell DL1300 | Appliance Release Notes - Page 3
Contents 1 Introduction...6 About DL1300 Dell Appliance...6 About DL Appliance Software...6 Other information you may need...6 Registering your appliance on the license portal 7 2 Known issues and limitations for Rapid Recovery 9 Download
Dell DL1300 | Appliance Release Notes - Page 4
upgrade fails when performed manually 17 Unable to recover the MD1400 enclosure...18 Dell DL Appliance Applications fail are not supported on your appliance 21 Installing the wrong service is disabled 22 OpenManage Server Administrator Issues 22 OpenManage Server Administrator fails to install
Dell DL1300 | Appliance Release Notes - Page 5
Contacting Dell...26 Documentation feedback...26 5
Dell DL1300 | Appliance Release Notes - Page 6
restrictions for the Dell DL1300 Appliance running AppAssure and Rapid Recovery. About DL1300 Dell Appliance The DL1300 appliance is designed can also archive to the cloud, to a Dell DL series backup and recovery appliance, or to a supported system of your choice. With the DL Appliance software
Dell DL1300 | Appliance Release Notes - Page 7
install the software on your appliance. Owner's Manual Provides information about system features and describes how to troubleshoot the system and install or replace system components. Deployment Guide Dell DL1300 Appliance. Interoperability Guide Provides information on supported instructions
Dell DL1300 | Appliance Release Notes - Page 8
7. Click OK. For more detailed information, refer to the Dell Software License Portal User Guide available at http:// documents.software.dell.com/AppAssure/. 8
Dell DL1300 | Appliance Release Notes - Page 9
Collect Logs on the Download DL Appliance Log panel, no results are displayed. Download DL Appliance Log doesn't work with Rapid Recovery 6.0.2. To manually locate the logs in your system: 1. Click Collect Logs. Wait until Collect Server Logs background job is finished. The job status can be
Dell DL1300 | Appliance Release Notes - Page 10
in the Portuguese Rapid Recovery core. The backup link points to the Backup page in the Appliance tab. You can navigate to the page manually. Winbackup feature does not function using the Backup now button Description Workaround/ Solution The Winbackup feature can't be forced using the Backup now
Dell DL1300 | Appliance Release Notes - Page 11
An incorrect link is displayed in the Backup Status message Description Workaround/ Solution When creating a Windows backup, the backup fails. The following information appears in the Error Action field: Retry by clicking on the "Configure" link on the Configuration pane below. The Configure link
Dell DL1300 | Appliance Release Notes - Page 12
to start after a reboot Description Workaround/ Solution When using the Dell DL Appliance Recovery and Update Utility (RUU), a failed script error message appears after a system reboot. The core services cannot be started automatically. Manually restart the RUU, wait until it completes and then
Dell DL1300 | Appliance Release Notes - Page 13
but displays a Windows Script Host error. After upgrading to Rapid Recovery 6.0, manually start the Core Console by clicking the icon on the desktop. Error following error is displayed: Failed read consistency lock on IsSpare_AC or MediaPresent_DiskDriveToStorageExtent_AC Association Cache. The
Dell DL1300 | Appliance Release Notes - Page 14
Configuration Wizard. If the configuration has completed, then manually change the computer name to the previous name. but the trial license does not support SQL functionality. To enable the Failed read consistency lock on IsSpare_AC or was removed. 1. Restart Core's Service. 2. To get access to the
Dell DL1300 | Appliance Release Notes - Page 15
Provision tab next to the secondary controller, the following error message is displayed: DL1300 supports only one repository. 1. Expand the existing repository with VM creation by upgrading Restart the Core, WMI and SRM Web Service services, then empty the browser cache and restart the browser. 15
Dell DL1300 | Appliance Release Notes - Page 16
Utility (RUU) build 99 fails on DL Appliances during a Rapid Appliance Self Recovery (RASR) update. Do not use build 99. If you have installed build 99, upgrade to the latest RUU. The Remount volumes button on Appliance tab does not remount the repository volume Description Workaround/ Solution
Dell DL1300 | Appliance Release Notes - Page 17
when provisioning. AppAssure Core upgrade fails when performed manually Description Workaround/ Solution This issue occurs when services: • Dell Storage Management Web Service • DSM SA Connection Service • DSM SA Data Manager • DSM SA Event Manager • DSM SA Shared Services Restart the services
Dell DL1300 | Appliance Release Notes - Page 18
DL Appliance Applications fail with the error There was an error while installing Dell DL Appliance during the Recovery and Update Utility (RUU). Contact support. RUU is an important tool that introduces many changes to the environment, if some of the steps cannot be executed, the system might be
Dell DL1300 | Appliance Release Notes - Page 19
may not work. For the new host name to take effect, manually change the hostname through the operating system and restart the appliance. to connect to Dell storage management Web service. Try restarting the Windows Management Instrumentation service, and then restart the Dell Storage Management Web
Dell DL1300 | Appliance Release Notes - Page 20
Program Files\Dell\PowerVault\Appliances \DL\FTBU\FTBU.dat If the issue still persist, contact Dell support : The following error occurred during the previous installation attempt. This typically happens when the AppAssure Internet Information Service Manager. 2. Restart the services in the given
Dell DL1300 | Appliance Release Notes - Page 21
/ Solution Installing the incorrect Recovery and Update Utility (RUU) on your DL Appliance causes features to break or not work properly. Every DL Appliance has a unique RUU. To download the correct RUU, go to www.Dell.com/support, click Servers, Storage, & Networking → Dell Storage → Dell DL1300
Dell DL1300 | Appliance Release Notes - Page 22
running prerequisite checks. Call Dell support for further assistance. 1. Navigate to Server Manager → Tools → Services → DSM SA Data install properly. Manually delete OpenManage by clicking Start → Control Panel → Uninstall a program → Dell OpenManage Systems Management Software, and then manually
Dell DL1300 | Appliance Release Notes - Page 23
console shortcut is not updated with hostname change Description Cause Workaround/ Solution After the hostname of the system (with AppAssure Core Console installed on it) is changed, the AppAssure Core Console shortcut located under Start → AppAssure → Core is not updated with the new hostname
Dell DL1300 | Appliance Release Notes - Page 24
various components fail to install. Run the license key installation again. License key installation and AppAssure Appliance Configuration Wizard persists, contact Dell Support for assistance 1. Close the AppAssure Appliance Configuration Wizard. 2. Manually restart AppAssure services. 3. Restart
Dell DL1300 | Appliance Release Notes - Page 25
again. Retry using Safely Remove USB Drive option or Safely Remove Hardware and Eject Media option in the task bar. NOTE: The Backup status remains yellow. You can correct this by rebooting the appliance or restarting the Dell Storage Management Web Service. 25
Dell DL1300 | Appliance Release Notes - Page 26
varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer-service issues, go to software.dell.com/ support. Documentation feedback Click the Feedback link in any of the Dell documentation pages, fill up the form, and

Section	Page
Dell DL1300 Appliance Release Notes	3
Introduction	6
About DL1300 Dell Appliance	6
About DL Appliance Software	6
Other information you may need	6
Registering your appliance on the license portal	7
Known issues and limitations for Rapid Recovery	9
Download DL Appliance Log feature fails	9
Repository creation fails during provisioning with the trial license activated	9
Expand option on the provisioning page is missing	10
VM operation buttons are missing on the VM Management page	10
Some symbols are displayed as numeric codes in the backup link	10
Winbackup feature does not function using the Backup now button	10
An incorrect link is displayed in the Backup Status message	11
Appliance Backup tab freezes when creating a RASR USB drive	11
Error message displayed when creating a RASR USB drive in the Appliance Backup tab	11
Error displayed when you click the virtual standby tab	11
Cannot recover the DVM repository after remounting volumes if one of the mount points was removed on your appliance	12
DVM Repository created in Rapid Recovery 6.0 cannot be mounted in AppAssure 5.4.3	12
After upgrading to Rapid Recovery 6.0, Recovery and Update Utility fails to start after a reboot	12
On upgrading the Core from AppAssure 5.4.3 to Rapid Recovery 6.0, the Core Console does not launch automatically	13
Error displayed when remounting volumes	13
Rapid Recovery 6.0 displays an error when ESX(i) host is offline	13
Known issues and limitations for AppAssure	14
Trial licenses do not have SQL functionality	14
The Provisioning tab does not refresh after upgrading your license	14
On remounting volumes an error occurs when one of the mount points is removed on the appliance	14
Content in the DL Appliance Backup tab is missing after running the Recovery and Update Utility	15
Provisioning virtual drive for standby Virtual Machine fails on the second PowerEdge RAID Controller	15
At times nonlocalized messages are displayed in the AppAssure Core and the AppAssure Event log	15
Recovery and Update Utility build 99 fails	16
The Remount volumes button on Appliance tab does not remount the repository volume	16
When remounting volumes on the Provisioning page a new job with an error status is created	17
AppAssure Core upgrade fails when performed manually	17
Unable to recover the Appliance with Windows Recovery Wizard when booting from a USB drive	17
Disk status does not display correctly after hard drives are removed from the MD1400 enclosure	18
Dell DL Appliance Applications fail with an error during the Recovery and Update Utility	18
On rebooting your appliance a random drive letter is assigned to the Repository VD	18
Remount fails for both controllers after a Recovery and Update Utility (version # 184) upgrade and a factory restore	19
Do not use underscore in the hostname	19
Error displayed while creating the RASR USB key	19
View Policy in the appliance tab responds slowly	19
Error displayed when the hostname of your appliance is configured and added to a domain	19
Status of Appliance tab indicator is yellow if the RASR USB drive is not created	20
Appliance tab does not have any content	20
\	20
Appliance tab loses functionality	20
VM Operations buttons for virtual standby are active while VM export is being performed	21
Status of Hypervisor information for ESX(i) is shown offline if status for Hyper-V is changed to offline	21
Non-RAID 5 configurations are not supported on your appliance	21
Installing the wrong RUU causes features in the DL Appliance to hang	21
AppAssure Appliance Configuration Wizard fails to complete	21
Incorrect message displayed in AppAssure Appliance Configuration Wizard when OpenManage Server Administrator service is disabled	22
OpenManage Server Administrator Issues	22
OpenManage Server Administrator fails to install properly	22
OpenManage Server Administrator fails to update status	22
Recovery and Update Utility takes time to complete	23
Desktop shortcut for AppAssure not displayed for domain users	23
Core console shortcut is not updated with hostname change	23
Error message does not close when trying to exit AppAssure Appliance Configuration Wizard	23
License key installation failure	24
License key installation and AppAssure Appliance Configuration Wizard fails	24
Incorrect message displayed for license configuration failure	24
Removal Of USB Drive Fails	24
Getting help	26
Contacting Dell	26

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Dell DL1300 Appliance

Release Notes