Dell Chromebook 11 3180 Disassembly and Reassembly Guide - For use by Certifie
Dell Chromebook 11 3180 Manual
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- Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 1
Chromebook 11 3180 Disassembly and Reassembly Guide - For use by Dell Certified Technicians only 1.0 Regulatory Model: P26T Regulatory Type: P26T002 May 2020 Rev. A03 - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 2
and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 3
cover...7 Removing base cover...7 Installing base cover...9 Battery...9 Lithium-ion battery precautions...9 Removing battery - optional...9 Installing battery...10 Keyboard lattice and Keyboard...10 Removing keyboard...10 Installing keyboard...11 Audio board...12 Removing audio board...12 Installing - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 4
...27 Replacing palm troubleshooting 44 Basic troubleshooting...44 Power issues...44 CROSH...48 CROSH commands...48 Chrome commands...50 Commonly used CROSH command...56 Check battery charging status...56 Reset Chromebook...63 Recovery Chromebook...66 Recovering the Chromebook...66 7 Contacting Dell - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 5
computer, replace all troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 6
To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard. 2. Connect any telephone - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 7
working inside your computer. 2. Press in on the microSD card to release it from the computer. 3. Remove the microSD card from the computer. and puncture the mylar cover. Once the mylar caps are removed it cannot replaced, and the screws will be exposed from that point forward. b. Loosen the - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 8
c. Pry the base cover from the edge. NOTE: You may need a 3c plastic scribe to pry the base cover from the edge. 4. Lift the base cover away from the computer. 8 Disassembly and reassembly - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 9
place. 3. Replace the M2.5x7 instructions. • If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 10
cable to the connector on the battery. 3. Replace the M2x3 screws to secure the battery to the computer. 4. Install the: a. base cover b. microSD card 5. Follow the procedure in After working inside your computer. Keyboard lattice and Keyboard Removing keyboard 1. Follow the procedure in Before - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 11
NOTE: The two release holes for the keyboard are indicated by the "KB" labeling. 4. Slide and lift the keyboard away from the computer. Installing keyboard 1. Align the keyboard trim with the tabs on the computer, and press it until it clicks into place. Disassembly and reassembly 11 - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 12
2. Connect the keyboard cable on the system board. 3. Install the: a. battery b. base cover c. microSD card 4. Follow the Before working inside your computer. 2. Remove the: a. microSD card b. base cover c. battery 3. To remove the audio board: a. Disconnect the audio cable from the connector on the - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 13
board 1. Insert the audio board into the slot on the computer. 2. Replace the M2x3 screw that secure the audio board to the computer. 3. Connect the audio cable to the connector on the audio board. 4. Install the: a. battery b. base cover c. microSD card 5. Follow the procedure in After working - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 14
the power connector port into the slot on the computer. 2. Replace the two M2x3 screws that secure the power connector port to the computer. 3. Connect the power connector cable to the connector on the system board. 4. Install the: a. battery b. base cover c. microSD card 5. Follow the procedure in - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 15
4. Remove the speaker from the computer. Installing speakers 1. Place the speakers into the slots on the computer. 2. Route the speaker cable through the retention clips through routing channel. 3. Affix the adhesive tape to secure the speaker cable on the computer. 4. Connect the speaker cable to - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 16
board Removing system board 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. microSD card b. base cover c. battery 3. Disconnect the following cables: a. audio cable [1] b. keyboard cable [2] c. touch pad cable [3] 4. To disconnect the cable: a. Disconnect coin cell - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 17
5. To remove metal bracket: a. Remove the screw M2.0x3.0 and lift the metal bracket that secures the WLAN card on the system board [1, 2] b. Disconnect the WLAN cables [3]. c. Remove the screws M2.0x.30 and lift the metal bracket that secures the display cable on the computer [4, 5] d. Lift the - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 18
on the system board. 8. Connect the following cables: a. power connector cable b. touchpad cable c. keyboard cable d. speaker cable e. power board and audio cable f. sensor cable 9. Install the: a. battery b. base cover c. microSD card 10. Follow the procedure in After working inside your computer - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 19
a. microSD card b. base cover c. battery 3. To remove display cable: a. Remove the screws M2.0xM3.0 and lift the metal bracket that secures the display cable on the computer [1, 2]. b. Lift the latch, - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 20
5. To remove the display assembly: a. Remove the display hinge screws M2.5xM5.0 that secure the display assembly to the computer [1]. b. Lift the display assembly away from the computer [2]. 20 Disassembly and reassembly - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 21
screw holders on the computer. 2. Replace the screws that secure the display hinges WLAN cable on the system board. 8. Install the: a. battery b. base cover c. microSD card 9. Follow the procedure in Remove the: a. microSD card b. base cover c. battery 3. Remove the hinge cap and the mylar cap that - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 22
work around the entire bezel until it clicks on to the display assembly. 3. Replace the M2.5xM3.5 screws to secure the display bezel to the display assembly. 4. Affix the hinge cap. 5. Install the: a. battery b. base cover c. microSD card 6. Follow the procedure in After working inside your computer - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 23
the display panel to align with the screw holders on the display assembly. 3. Replace the M2x3 screws to secure the display panel to the display assembly. 4. Install the: a. display bezel b. battery c. base cover 5. Follow the procedure in After working inside your computer Display hinges Removing - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 24
Installing display hinge 1. Replace the M2.5x2.5 screws to secure the . 2. Install the: a. display panel b. display bezel c. battery d. base cover 3. Follow the procedure in After working inside your computer Camera Removing camera 1. Follow the procedure in Before working inside your computer. 2. - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 25
Display back cover Removing display back cover 1. Follow the procedure in Before working inside your computer. 2. Using the plastic scribe pry the edges of the display back cover. Disassembly and reassembly 25 - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 26
table below shows the display back-cover and antenna assembly after performing the pre-removal parts procedures for any display back-cover and antenna assembly replacement. 26 Disassembly and reassembly - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 27
Follow the procedure in After working inside your computer Palm rest Replacing palm rest 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. microSD card b. base cover c. battery d. keyboard e. audio f. power connector g. speaker h. display assembly i. system board NOTE - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 28
3. Install the following components on the new palm rest: a. system board b. display assembly c. speaker d. power connector e. audio f. keyboard g. battery h. base cover i. microSD card 4. Follow the procedure in After working inside your computer. 28 Disassembly and reassembly - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 29
Table 1. Chrome 11 (3180) Product Specification Features Chromebook 11 (3180) Processor Intel 11.6 (1366 x 768) eDP 200 nits Anti-Glare Graphics Memory Intel HD Graphics 500 • LPDDR3 2 GB • LPDDR3 4 GB AC Adapter Battery Audio Codec Integrated Microphone Primary Storage Connectivity 65 W Dell - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 30
Table 1. Chrome 11 (3180) Product Specification(continued) Features Chromebook 11 (3180) • Premium Phone Support In-Home • 1-4 years warranty extension options. Multiple Display Options Dock Options Regulatory and Environmental Compliance A connector is available for an external HDMI display up - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 31
commands, and bundled software for Dell Chromebook 11 (3180). Topics: • Operating system • View system information • Dell activity light Operating system This page contains information about the operating system used by the Dell Chromebook 11 (3180). Chrome OS Chromebooks are powered by the Google - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 32
• Fun games • Built-in support for popular file types and external devices For more information about the Chrome OS, please visit the Chrome OS training page. Verified Boot Read Only - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 33
Disk Partition Map There are two copies of Chrome OS on disk: an active copy and a backup copy. Each copy consists of a kernel partition and a root file system. The backup copy is updated automatically in the background. Users only need to reboot. The partition contains encrypted user data and is - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 34
• Handles recovery and Developer Mode • Open source code Normal boot is very fast, as it takes less than 1 second to start loading kernel. Chromebook does not boot other operating systems such as Windows or OS X. Chrome vs Chromium OS Table 3. Difference between Chromium and Chrome OS Difference - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 35
View system information This page contains all the information about viewing system information for the Dell Chromebook. Dell Chromebook 11 (3180) does not support Dell BIOS. Hence, there are several ways to check system specifications depending on the information you are searching for. The table - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 36
Table 4. View system information(continued) Commands Action and Purpose Screenshot Chrome:settin gs View information such as screen resolution options (Device>Display settings), touchpad, and other basic hardware information. Chrome:system View advanced system information such as the Google - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 37
Activity Light can be used as an indicator for the interaction between school teacher and student, and Dell has designed a software over this feature. The application will not be factory installed when product RTS, but it can be downloaded and installed via the - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 38
Raise your Hand/Answer Question/Discussion buttons Students can either click the on-screen button or press keyboard hot key to on/off the Ask question LED. The on-screen button can be the Chrome application in the menu or the shortcut icon on the task bar. MultiColor Poll Students can vote with - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 39
Technology and components This chapter details the technology and components available in the system. Topics: • Keyboard • Touchpad • Integrated microphone • Bluetooth Keyboard Dell Chromebook 11 (3180) keyboards have a few extra features to help you browse the web effortlessly and efficiently. The - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 40
all windows Decrease screen brightness Increase screen brightness Mute Decrease the volume Increase the volume Search applications and the web at the same time. On a Chromebook, this key is on the side, where the Caps Lock key is normally located. Keyboard shortcut keys Table 6. Shortcut - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 41
information for Dell Chromebook 11 (3180) touchpad gestures. The following table lists some gestures and actions supported by the Chromebook touchpad: one finger. With a second finger, move the item. Release both fingers to drop the item at its new location. Integrated microphone This page contains all - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 42
you do not see either of these icons, your Chromebook does not support Bluetooth. If your Chromebook supports Bluetooth, it can connect to a wide range of the Bluetooth accessories, including the following: • Keyboards • Mice • Speakers • Headphones • Headsets (audio only) To connect a Bluetooth - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 43
devices and click Connect. 6. Follow the instructions on the screen to connect your Bluetooth device. • If keyboard you wish to pair and press Enter. To confirm that your Bluetooth device is connected, check the Bluetooth status. You should see your device listed there. NOTE: Just got your Chromebook - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 44
computer to figure out which device is causing the problem. You are done. b. If the Chromebook still does not start or exhibits the same problem, do not reconnect anything, and continue troubleshooting. 2. The battery life might be too low. Plug the Chromebook into the AC adapter and let it charge - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 45
) Power issues 5. Remove the AC adapter, and turn on with the battery power only. Display issue Table 9. Display issue Issue Screen is Blank Display issue Possible solutions If the Chromebook's screen is blank, try the following troubleshooting steps to resolve the issue, checking to see if the - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 46
supported by the Chromebook. 2. Try disabling and re-enabling Bluetooth connectivity from the status area in the lower-right corner. 3. Try restarting the Chromebook volume or brightness keys) are not responding, try the following troubleshooting steps, making sure to test the keys after each one: - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 47
OS issue Table 13. Chrome OS issue He's Dead, Jim! error message Chrome OS issues If the Chromebook becomes slow or unresponsive, and the He's Dead, Jim! error message appears, the system could be running managed device, please proceed with the following steps: Diagnostic and troubleshooting 47 - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 48
5. Click Continue and follow the on-screen instructions to reset the password. Other Chromebook lock up or freeze symptoms that are not listed here If none of the above symptoms match the Chromebook's issue, refer to Google Help Center for the online troubleshooter and more help. CROSH This topic - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 49
command Command Purpose battery_test[] Tests the battery discharge rate for a given number of seconds. . modem_set_carrier carrier-name Configures the modem for the specified carrier. network_diag[--date] [--link] [--show-macs] [--wifi] [--help] [-- Performs a troubleshooting 49 - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 50
SMART test. Performs an extensive readability test. Logs a message to system log. Allows the user to manually adjust advanced touchpad settings. Traces the path/route to a network host. Enables or disables the auto ://about in the Chrome browser URL as shown below: 50 Diagnostic and troubleshooting - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 51
scope of what Dell supports View running processes and memory utilization Shows conflicts of all modules loaded by Chrome Allows troubleshooting of connected accounts Comprehensive Detailed memory usage for apps/ extensions, especially handy for 2 GB Chromebooks Diagnostic and troubleshooting 51 - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 52
which the browser will prefetch the DNS records. chrome://downloads This is also available from the Menu > Downloads. Shortcut key is Ctrl+J. 52 Diagnostic and troubleshooting - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 53
> Bookmark Manager. Short cut key is Ctrl+Shift+O. chrome://history This is also available from the Menu > History. Short cut key is Ctrl+H. Diagnostic and troubleshooting 53 - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 54
the disk space quote used by the browser, including the breakdown of how much space the individual websites took under temporary files. 54 Diagnostic and troubleshooting - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 55
related settings. chrome://sync-internals This gives information about the Chrome sync feature, including the Sync URL used by Google, and sync statistics. Diagnostic and troubleshooting 55 - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 56
used CROSH commands to diagnose the Dell Chromebook 11 (3180). Below are some of the most commonly used CROSH commands to troubleshoot a hardware issue. NOTE: CROSH storage_test_1 and storage_test_2 are not supported on the eMMC storage device. Check battery charging status The Chrome Shell (CROSH - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 57
battery health Follow the steps to evaluate the health of the Chromebook battery, and check the discharge rate: 1. Disconnect the AC adapter from the Chromebook. 2. Turn on and sign in to Chromebook. 3. Open the Chrome browser. 4. Press CTRL + ALT + T to open CROSH. Diagnostic and troubleshooting - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 58
is outside expected wear limits and might need to be replaced. • If the test results show that Battery is Unknown, the battery might need to be replaced. Checking memory Follow the steps below to perform a memory check for Chromebook: NOTE: This will approximately take 20 minutes to complete the - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 59
3. Press CTRL + ALT + T to open CROSH. 4. Type memory_test into CROSH, and then press Enter. Diagnostic and troubleshooting 59 - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 60
. Checking network status If you are having trouble connecting to the Internet, use the steps in one or more of the following sections to test the network adapter: Follow the instruction to gather the information about the network and diagnose the network errors. 60 Diagnostic and troubleshooting - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 61
1. Turn on and sign in to Chromebook. 2. Open the Chrome browser. 3. Press CTRL + ALT + T to open CROSH. 4. Type network_diag into CROSH, and then press Enter. Diagnostic and troubleshooting 61 - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 62
5. Wait while CROSH performs a set of network diagnostic tests. A diagnostic screen displays the results of the network adapter health test. 6. The diagnostic test log is saved as a.txt (plain text) file in the Files app. 62 Diagnostic and troubleshooting - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 63
message, make sure the Wi-Fi adapter is enabled and connect to a network. Reset Chromebook This page contains all information about resetting Dell Chromebook 11 (3180). All local user data stored on the Chromebook can be cleared by resetting it to its original factory state (also known as Powerwash - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 64
2. Click Settings as highlighted from the screenshot below. 3. Click Show advanced settings to expand the menu. 64 Diagnostic and troubleshooting - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 65
, click Reset.) After you restart the Chromebook, you should now see the setup screen. Follow the instructions on the screen to set up your Chromebook again. Make sure you sign in with your primary Google Account, because this account is set as the owner account. Diagnostic and troubleshooting 65 - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 66
information about recovering Dell Chromebook 11 (3180). Recovering the Chromebook Install a new version of the Chrome operating system on your Chromebook by going through the recovery process. You may want to go through this process if you are having problems updating your Chromebook or if it - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 67
1. Start your Chromebook. 2. When the Chrome OS is missing or damaged screen appears, insert problem persists, contact Google Chrome support team. You should download an up-to date recovery image. Simply follow all the instructions exactly as specified in Step 2 above. Diagnostic and troubleshooting - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 68
your USB use your USB or SD card with Windows or SD card using the recovery tool. You successfully recovered your Chromebook but now Windows does not recognize the whole size of the USB or SD card used for recover. After you have completed recovery, you need to format your USB or - Dell Chromebook 11 3180 | Disassembly and Reassembly Guide - For use by Certifie - Page 69
options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support. 2. Select your support category. 3. Verify your country or region in the Choose a Country
Chromebook 11 3180
Disassembly and Reassembly Guide - For use by Dell
Certified Technicians only
1.0
Regulatory Model: P26T
Regulatory Type: P26T002
May 2020
Rev. A03