Dell CLARiiON AX4 Secure Remote Support IP Client for CLARiiON Requirements an
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- Dell CLARiiON AX4 | Secure Remote Support IP Client for CLARiiON Requirements an - Page 1
how to download and install EMC® Secure Remote Support (ESRS) IP Client for CLARiiON software. It describes the customer installation mode only. Topics include: About ESRS IP Client for CLARiiON installation 2 ESRS IP Client for CLARiiON requirements...6 Downloading and installing ESRS IP Client - Dell CLARiiON AX4 | Secure Remote Support IP Client for CLARiiON Requirements an - Page 2
is supported for customers performing a new ESRS IP Client for CLARiiON installation or upgrade. ESRS IP Client for CLARiiON software monitors the operation of your storage systems for error events and automatically notifies your service provider of error events. The InstallAnywhere wizard guides - Dell CLARiiON AX4 | Secure Remote Support IP Client for CLARiiON Requirements an - Page 3
About ESRS IP Client for CLARiiON installation Figure 1. ESRS IP Client for CLARiiON communication infrastructure - Call Home example About ESRS IP Client for CLARiiON installation 3 - Dell CLARiiON AX4 | Secure Remote Support IP Client for CLARiiON Requirements an - Page 4
access to your devices, maintain an audit log of remote connections, and support file transfer operations. You can control who, what, and when, and CLARalert software (version 6.22 or later) to ESRS IP Client for CLARiiON software, you can choose whether to keep your existing configuration (such as - Dell CLARiiON AX4 | Secure Remote Support IP Client for CLARiiON Requirements an - Page 5
CAUTION The customer installation mode does not support the installation of the ESRS IP Client for CLARiiON to a system with a distributed (noncentralized to your service provider. Your existing distributed monitoring environment will not be upgraded. You or EMC authorized service personnel should - Dell CLARiiON AX4 | Secure Remote Support IP Client for CLARiiON Requirements an - Page 6
you have an existing monitor station running event monitor - You can install ESRS IP Client for CLARiiON on the monitor station. ◆ Fixed or static IP address: The monitor station must have a Remote Diagnostic Agent) 6 EMC Secure Remote Support IP Client for CLARiiON Requirements and Installation - Dell CLARiiON AX4 | Secure Remote Support IP Client for CLARiiON Requirements an - Page 7
proxy server. If the proxy server requires authentication (SOCKS is supported only with authentication), you must also indicate this during installation SP of the portal system during ESRS IP Client for CLARiiON installation. You must also supply global administrator login credentials for the - Dell CLARiiON AX4 | Secure Remote Support IP Client for CLARiiON Requirements an - Page 8
. 2. Replace the "Search Powerlink" text with esrs ip client and in Filter by content type, select Support: Downloads and click Search. 3. In the results page, select Download ESRS IP Client for CLARiiON and save the software to your monitor station. 4. In the folder where you saved ESRS IP Client - Dell CLARiiON AX4 | Secure Remote Support IP Client for CLARiiON Requirements an - Page 9
software (IIG CD) Downloading and installing ESRS IP Client for CLARiiON software (IIG CD) This section describes how to access and download the ESRS IP Client for CLARiiON UI-based installer wizard from your Interactive Installation Guide (IIG) CD, and to how run the installer wizard. Use the - Dell CLARiiON AX4 | Secure Remote Support IP Client for CLARiiON Requirements an - Page 10
connectivity during pre-installation on page 13. Also, the ESRS IP Client for CLARiiON software installation generates three log files. Two of these log files (esrsagent_installer.log IP Client on 64-bit systems. 10 EMC Secure Remote Support IP Client for CLARiiON Requirements and Installation - Dell CLARiiON AX4 | Secure Remote Support IP Client for CLARiiON Requirements an - Page 11
ESRS IP Client for CLARiiON configuration. By default, this feature adds an service tools to the storage system's service ports. Administrators and security administrators can extend remote service A or SP B IP address or hostname in a supported browser address field and append the setup page path to IP - Dell CLARiiON AX4 | Secure Remote Support IP Client for CLARiiON Requirements an - Page 12
IP address in the Connected storage system only filter table, repeat these steps for all other CX4 storage systems in this ESRS IP Client for CLARiiON configuration that are running FLARE version 04.29 or later. 12 EMC Secure Remote - Dell CLARiiON AX4 | Secure Remote Support IP Client for CLARiiON Requirements an - Page 13
Verify https connectivity during pre-installation Verify https connectivity during pre-installation The ESRS IP Client for CLARiiON installer wizard verifies the following IP address names for HTTPS connectivity during pre-installation: ESRS Core (for gateway pings): ◆ esrs-core.emc.com ESRS UI ( - Dell CLARiiON AX4 | Secure Remote Support IP Client for CLARiiON Requirements an - Page 14
configuration After you have completed installation or upgrade of the ESRS IP Client for CLARiiON software, you can use the Unisphere application to make changes to and view on Powerlink has the most recent version. 14 EMC Secure Remote Support IP Client for CLARiiON Requirements and Installation - Dell CLARiiON AX4 | Secure Remote Support IP Client for CLARiiON Requirements an - Page 15
Trademarks on EMC.com. All other trademarks used herein are the property of their respective owners. Corporate Headquarters: Hopkinton, MA 01748-9103 EMC Secure Remote Support IP Client for CLARiiON Requirements and Installation 15
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This document describes how to download and install EMC
®
Secure Remote Support (ESRS) IP
Client for CLARiiON software. It describes the customer installation mode only.
Topics include:
About ESRS IP Client for CLARiiON installation
..............................................................................................
2
ESRS IP Client for CLARiiON requirements
.......................................................................................................
6
Downloading and installing ESRS IP Client for CLARiiON software (Powerlink)
......................................
8
Downloading and installing ESRS IP Client for CLARiiON software (IIG CD)
............................................
9
Add monitor station to RemotelyAnywhere IP address filter tables
............................................................
11
Verify https connectivity during pre-installation
.............................................................................................
13
Making changes to ESRS IP Client for CLARiiON configuration
..................................................................
14
EMC
®
Secure Remote Support IP Client for
CLARiiON Requirements and Installation