Dell CLARiiON AX4 Secure Remote Support for VNX
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- Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 1
EMC® VNX™ Series Release 1.1 EMC® Secure Remote Support for VNX™ P/N 300-013-445 Rev 02 EMC Corporation Corporate Headquarters: Hopkinton, MA 01748-9103 1-508-435-1000 www.EMC.com - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 2
Trademarks on EMC.com. All other trademarks used herein are the property of their respective owners. Corporate Headquarters: Hopkinton, MA 01748-9103 2 EMC Secure Remote Support for VNX - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 3
station 29 Re-provision ESRS embedded device client on the control station 30 Upgrade ESRS embedded device client on control station 31 EMC Secure Remote Support for VNX 3 - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 4
Contents Index...33 4 EMC Secure Remote Support for VNX - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 5
of its product lines, EMC periodically releases revisions of its hardware and software. Therefore, some functions described in this document may not be supported by all versions of the software or hardware currently in use. For the most up-to-date information on product features, refer to your - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 6
) at http://Support.EMC.com. Troubleshooting-Go to EMC Online Support at http://Support.EMC.com. After logging in, locate the applicable Support by Product page. Technical support-For technical support and service requests, go to EMC Customer Service on EMC Online Support at http://Support.EMC.com - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 7
1 Introduction This chapter introduces you to the EMC Secure Remote Support (ESRS) IP Client for VNX, the ESRS embedded device client on a control station feature, and VG2/ device client on a control station overview on page 8 ◆ VG2/VG8 installations on page 8 EMC Secure Remote Support for VNX 7 - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 8
configuration. This includes the setup of remote connectivity to contact EMC Customer Service or a third-party service provider for problem resolution assistance. Note: ESRS IP Gateway 2.0 or later is supported as a remote connectivity and callhome solution for a VG2/VG8 gateway configuration; ESRS - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 9
download the ESRS IP Client UI-based installer wizard from the EMC Online Support website. It describes how to run the installer wizard that is used connect to the monitor station and send ConnectHome notifications to your service provider. After completing the installation or upgrade of your ESRS - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 10
Station for the VNX Series document. Note: For the latest list of supported Windows operating systems, refer to the EMC ESRS IP Client for VNX from the monitor station to your service provider: The monitor station uses the following TCP ports to connect to your service provider: • TCP port 443 - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 11
for RemoteKtrace) • TCP port 80, 443, 2162, 2163, and 8000 (for Unisphere Service Manager, Unisphere, and Navisphere® Secure CLI) ◆ Proxy server: If the monitor station site: The monitoring site must be registered on EMC Online Support. During the ESRS IP Client installation, you must specify contact - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 12
. New installation For a new ESRS IP Client installation, the InstallAnywhere wizard automatically installs a communication infrastructure that supports secure inbound/outbound communication (SSL) as the primary communication method with your service provider. This communication 12 EMC Secure Remote - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 13
ESRS IP Client for VNX feature infrastructure notifies your service provider of events (Call Home feature, see Figure 1 on page 13). Figure 1. ESRS IP Client communication infrastructure - Call Home example New installation 13 - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 14
Client for VNX feature This same communication infrastructure provides your service provider with remote access to your monitored VNX for that are connected to the monitor station) to your service provider and to provide your service provider with remote access to your VNX for file/unified devices. - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 15
to your devices, maintains an audit log of remote connections, and supports file transfer operations. You can control who, what, and when, are sent from your monitored VNX for block and legacy systems to your service provider. Also, you designate the monitor station and portal system to configure - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 16
on the monitor station. The customer installation mode does not support the installation of the ESRS IP Client for VNX for block pings): esrs-core.emc.com ESRS UI (user interface for ServiceLink Access, EMC's service site): esrs.emc.com Global access server: ◆ esrgweprd01.emc.com ◆ esrgweprd02.emc - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 17
and is supported for customers performing a new ESRS IP Client installation or upgrade. The InstallAnywhere wizard guides you through that can connect to the monitor station and send ConnectHome notifications to your service provider. Before you begin Do not install the ESRS IP client for VNX - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 18
Procedure From the monitor station: 1. Go to the EMC Online Support website at http://Support.EMC.com and locate the Download page and the link to download use of remote service tools to the system's service ports. Administrators and security administrators can extend remote service tool access to - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 19
ESRS IP Client for VNX feature 1. Enter the SP A or SP B IP address or hostname in a supported browser address field and append the setup page path to the IP address or hostname, for example, http://IP address/setup or http://hostname/setup. - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 20
is specific to the system hosting the service. This action strengthens the security of the HTTPS connection and allows the server identity to be verified by any ConnectHome client. For specific instructions and additional information, go to the EMC Online Support website and locate the applicable - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 21
more information about using Unisphere, see the Unisphere help, which is in the Unisphere UI or go to the EMC Online Support website and locate the applicable Support by Product page and the link for the specific product technical documentation required. The website has the most recent version. Make - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 22
® 2007 or 2008, you should use the Run as administrator command: 1. Click Start. 2. In the Search dialog box, type command prompt. 22 EMC Secure Remote Support for VNX - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 23
ESRS IP Client for VNX feature 3. In the list of results, right-click Command Prompt, and then click Run as administrator. 4. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Make changes using regtool CLI tool 23 - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 24
ESRS IP Client for VNX feature 24 EMC Secure Remote Support for VNX - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 25
ESRS embedded device client on the control station on page 30 ◆ Upgrade ESRS embedded device client on control station on page 31 EMC Secure Remote Support for VNX 25 - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 26
and help speed time to resolution. If you do not provision ESRS, you may need to collect system information manually to assist EMC Support with troubleshooting and resolving problems with the VNX file/unified system. The ESRS device client on control station feature offers a secure architecture from - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 27
the ESRS device client on control station feature using Unisphere. You can provision or re-provision the service, set up a proxy server or Policy Manager, or both. You must provide your support account credentials to provision or re-provision the ESRS device client on a control station. The VNX file - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 28
ESRS device client on control station feature (Support.EMC.com). After logging in, locate the applicable Support by Product page and search for the link to the specific ESRS product technical method used by ConnectEMC to communicate with EMC backend systems. 28 EMC Secure Remote Support for VNX - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 29
either you to provide your EMC Online Support account credentials (username and password) or your EMC service provider to provide their SecurID credentials. using Test on the Manage Connect Home page. For detailed instructions and more information about provisioning the ESRS device client on control - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 30
Manager's proxy server: ◆ Protocol (HTTPS or SOCKS) ◆ IP address ◆ Port number If the Policy Manager's proxy server requires authentication (SOCKS is supported only with authentication), you must also indicate this during the ESRS configuration and supply login credentials for the proxy server. You - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 31
ESRS device client on control station feature You may need to re-provision the ESRS device client on the control station feature for any of the following reasons: ◆ To add or remove a Proxy Server or change existing Proxy Server settings ◆ To add or remove a Policy Manager or associated Proxy Server - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 32
ESRS device client on control station feature 32 EMC Secure Remote Support for VNX - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 33
29 authorization Policy Manager 15, 30 remote access 15 C centralized monitoring environment 16 D distributed monitoring environment 16 E EMC Online Support account 11, 26 registered monitoring site 11 G global access server 17 H HTTPS configuration 20 HTTPS connectivity 16 I InstallAnywhere wizard - Dell CLARiiON AX4 | Secure Remote Support for VNX - Page 34
IP Client for CLARiiON 15 V VIA, See VNX Installation Assistant VNX Installation Assistant 29 W wizard, InstallAnywhere 17 X X.509 certificate 20, 26 34 EMC Secure Remote Support for VNX
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EMC
®
VNX
™
Series
Release 1.1
EMC
®
Secure Remote Support for VNX
™
P/N 300-013-445 Rev 02
EMC Corporation
Corporate Headquarters:
Hopkinton, MA 01748-9103
1-508-435-1000
www.EMC.com