Dell Brocade Adapters Brocade Adapters Troubleshooting Guide
Dell Brocade Adapters Manual
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- Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 1
53-1002145-01 ® 5 August 2011 Brocade Adapters Troubleshooting Guide Supporting CNA models 1741, 1020, 1010, 1007 Supporting HBA models 825, 815, 804, 425, 415 Supporting Fabric Adapter model 1860 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 2
-01 Brocade Adapters Troubleshooting Guide 53-1001253-02 Brocade Adapters Troubleshooting Guide 53-1001253-03 Brocade Adapters Troubleshooting Guide 53-1001582-01 Brocade Adapters Troubleshooting Guide 53-1001253-04 Brocade Adapters Installation and Reference Manual Brocade Adapters Installation - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 3
Brocade Adapters Troubleshooting Guide iii 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 4
iv Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 5
xii Fabric Adapters xii CNAs xii HBAs xiii Fabric OS and switch support xiii Host operating system support xiv Host operating system support for adapter drivers xiv Fibre Channel support xiv FCoE support xv Ethernet support xv Hypervisor support xvi Host operating system support for HCM - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 6
29 Trunking problems 29 Unable to create more than 126 Virtual (NPIV) ports for adapter 30 CNA problems 31 Cannot manage CNAs after attempting upgrade to 3.0 drivers 31 VMQs not created for virtual network adapter instances . . . . . 31 vi Brocade Adapters Troubleshooting Guide 53-1002145 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 7
on host... error when using HCM . . 46 HCM Agent service cannot start 49 HCM Agent not auto starting if 3.0 driver updated with 2.3 HCM 49 Unable to completely uninstall HCM 49 Time on HCM screens does not match system time 50 Verifying Fibre Channel and DCB links (stand-up adapters 50 Adapter - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 8
84 Quality of Service statistics (HBA 85 Trunking attributes 85 vHBA statistics 86 vNIC statistics (CNA or NIC 86 Virtual port statistics 87 VLAN statistics for a team (CNA and NIC 88 VLAN statistics for a port (CNA and NIC 89 viii Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 9
through BCU 106 PHY module data 106 QoS settings (HBA 106 Determining QoS settings through HCM 107 Target rate limiting settings (HBA 107 Determining target rate limiting settings through BCU 107 Determining settings through HCM 108 Brocade Adapters Troubleshooting Guide ix 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 10
network drivers (CNA or NIC 116 Windows tuning 116 Linux tuning 117 VMware tuning 117 Solaris tuning 119 Adapter BIOS and Event Message Reference Adapter BIOS messages 121 Adapter driver event messages 122 HCM and Installer Message Reference x Brocade Adapters Troubleshooting Guide 53 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 11
xix •Additional information xx •Providing details for support xxi •Document feedback xxiii How this document is organized This manual provides troubleshooting information on Brocade host bus adapters (HBAs), converged network adapters (CNAs), and Fabric Adapters. It is organized to help you find - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 12
and Reference Manual for more information. NOTE Install only Brocade-branded small form factor pluggables (SFPs) in stand-up Fabric Adapters. CNAs The following Fibre Channel over Ethernet (FCoE) CNAs are supported: • Brocade 1007. Dual-port mezzanine CNA with a per-port maximum of 10 Gbps. This is - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 13
HBAs The following Fibre Channel host bus adapters (HBAs) are supported: • Brocade 415. Single-port stand-up HBA with a per-port maximum of 4 Gbps using a 4 Gbps SFP. • Brocade 425. Dual-port stand-up HBA with a per-port maximum of 4 Gbps using a 4 Gbps SFP. • Brocade 804. Dual-port mezzanine HBA - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 14
matrices on the Brocade website at www.brocade.com/adapters for a list of supported host systems and operating systems. Fibre Channel support The following lists operating systems that support Fibre Channel operation for HBAs and for Fabric Adapter ports configured in HBA mode: • Windows 2003 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 15
Linux (OEL) 5.6, 6.0 (x86 and x64) Ethernet support The following lists operating systems that support Ethernet operation for Brocade CNAs and Fabric Adaptor ports configured in CNA or NIC modes: • Windows Server 2008 (x86 and x64) Brocade Adapters Troubleshooting Guide xv 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 16
systems support HCM management for adapters. • Windows Server 2008 (x86 and x64) • Windows Server 2008 R2/SP1 (x86 and x64) • Windows SBS 2011 (x64) • Windows XP • Windows Vista • Windows 7 SP1 (x86 and x64) • Linux 5.5, 5.6, 6.0, 6.1 (x86 and x64) xvi Brocade Adapters Troubleshooting Guide 53 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 17
document adds details on adapter release 3.0 and the Brocade 1860 Fabric Adapter. For further information about new features not covered in this document and documentation updates, refer to the release notes for your adapter software version. Brocade Adapters Troubleshooting Guide xvii 53-1002145 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 18
addresses Identifies document titles code text Identifies CLI output Identifies . Command syntax conventions Command syntax in this manual follows these conventions: command --option, option Brocade Adapters Administrator's Guide. xviii Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 19
are used in this manual. They are listed below or cause damage to hardware, firmware, software, or data. DANGER Brocade and Fibre Channel, see the technical glossaries on MyBrocade. See "Brocade resources" on page xx for instructions Brocade Adapters Troubleshooting Guide xix 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 20
, firmware, and documentation, visit the adapters website at www.brocade.com/adapters. For additional information on Brocade adapters, refer to the following publications: • The Brocade Quick Installation Guide (provided with your adapter model). • Brocade Adapters Troubleshooting Guide • Brocade - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 21
refer to "Support Save" on page 61. • Detailed description of the problem, including the switch or fabric behavior immediately following the problem, and specific questions. • Description of any troubleshooting steps already performed and the results. Brocade Adapters Troubleshooting Guide xxi 53 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 22
communications between the adapter and FCoE switch. To find this MAC address, select a CEE port in the HCM device tree, then click the Properties tab in the right pane to display the port Properties panel. Look for the Local port MAC field. xxii Brocade Adapters Troubleshooting Guide 53-1002145 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 23
the fabric through a local adapter port is assigned a MAC brocade.com Provide the title and version number of the document and as much detail as possible about your comment, including the topic heading and page number and your suggestions for improvement. Brocade Adapters Troubleshooting Guide - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 24
xxiv Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 25
: • "Verifying Fibre Channel and DCB links (stand-up adapters)" on page 50. • "Adapter driver installation verification" on page 51. • "Troubleshooting mezzanine card problems" on page 55. • "Additional references for isolating problems" on page 56 Brocade Adapters Troubleshooting Guide 1 53 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 26
you cannot resolve the problem, gather and provide problem information to your adapter support provider for resolution. NOTE If troubleshooting information in this manual does not resolve problems, check the installed version of the adapter (chip revision) and driver (firmware version) using the BCU - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 27
, firmware versions, and SAN fabrics, historical performance data, zoning and switch configurations, and other data. Click the Services & Support tab on www.brocade.com for more information on these products. • Run appropriate diagnostic tools for storage targets. Brocade Adapters Troubleshooting - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 28
and the period of time symptoms have been observed. • Determine if unexpected behavior is intermittent or always present. • List steps that have been taken to troubleshoot the problem, including changes attempted to isolate the problem. 4 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 29
•HBA problems 28 •CNA problems 31 •Network interface problems (CNA or NIC 32 •FCoE and Fibre Channel problems 41 •DCB network problems 45 •HCM and HCM Agent problems 46 •Verifying Fibre Channel and DCB links (stand-up adapters 50 •Adapter driver installation verification 51 •Troubleshooting - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 30
issues" "General adapter problems" "Support Save file is too large (Windows only)" "General adapter problems" "Host system running Microsoft Windows fails to hibernate" "General adapter problems" "Driver incompatible with CNA drivers" "General adapter problems" "Brocade BCU desktop shortcut - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 31
after attempting upgrade to 3.0 drivers" "CNA problems" Windows 2003 "VMQs not created for virtual network adapter instances" "Ethernet loopback test problems" "CNA problems" "Network interface problems (CNA or NIC)" Windows 2008 All Brocade Adapters Troubleshooting Guide 7 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 32
NIC)" "FCoE and Fibre Channel problems" Windows Windows Windows Windows All "FCoE and Fibre Channel All problems" "FCoE and Fibre Channel All problems" "FCoE and Fibre Channel All problems" "FCoE and Fibre Channel All problems" 8 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 33
"FCoE and Fibre Channel on VMware" problems" "DCB is not enabled" "DCB network problems" "Failed to connect to agent on host... error when using HCM" "HCM and HCM Agent problems" "HCM Agent service cannot start" "HCM and HCM Agent problems" "HCM Agent not auto starting if 3.0 driver updated - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 34
the problem. 1. Possible Cause: Adapter is not reported under server's PCI subsystem. Action: If the adapter is newly detected or the driver has or individual port is not disabled or offline. Use appropriate switch commands to enable the port. 10 Brocade Adapters Troubleshooting Guide 53-1002145 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 35
actions and fixes for the port link not coming up, refer to "Verifying Fibre Channel and DCB links (stand-up adapters)" on page 50. 6. Possible Cause: Firmware failure. In most cases this causes a heartbeat failure, and if auto-recovery is enabled, the driver recovers. No corrective action is - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 36
settings manually on the adapter port and devices may allow connection. Also, note that the adapter only supports point-to-point connection topology. Refer to the Brocade Adapters Administrator's Guide for procedures to configure adapter ports. 12 Brocade Adapters Troubleshooting Guide 53 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 37
whether the host system firmware supports PCIe specifications listed in the Brocade Adapters Installation and Reference Manual. If not, download a firmware update to support the adapter. b. Verify compatibility by reviewing the Brocade interoperability matrixes on the Brocade adapters website at - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 38
pcifn bandwidth. Possible Cause: vhba 0 of port 0 is not enabled. Action: Make sure that vhba 0 of port 0 is enabled by running the bcu vhba --enable command for this vhba and port, and then retry the pcifn -list and vhba -query commands. 14 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 39
SFP or loopback connector. 2. Possible Cause: Fibre Channel or FCoE I/O problems. NOTE This applies to CNAs, HBAs, and Fabric Adapter ports configured in CNA or HBA mode. Action: Run the loopback serdes test on the suspected Fibre Channel port (HBA port) or FCoE port (CNA port) using the BCU diag - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 40
Files\Brocade\Adapter\driver\util directory. NOTE This is the location of the BCU executable (bcu.exe) if it is installed and the default location was selected during installation. 2. Right-click bcu.exe and select Send to Desktop. to create a shortcut. 16 Brocade Adapters Troubleshooting Guide - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 41
and then retry driver removal. Removing Ethernet (network) drivers causes error NOTE This applies to CNAs or Fabric Adapter ports configured in adapters disappear from the Device Manager as network devices. Possible Cause: Normal behavior for Windows systems. Brocade Adapters Troubleshooting Guide - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 42
is present in the system, then the Brocade programs also remove the Fibre Channel devices from the Device Manager. Cannot roll back driver on all adapter instances using Device Manager If you cannot roll back the driver for all adapter instances using Windows Device Manager, refer to the following - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 43
the following descriptions of possible causes and recommended actions to help resolve the problem. Possible Cause: Appropriate distribution kernel development packages are not installed on your host system for the currently running kernel. Brocade Adapters Troubleshooting Guide 19 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 44
host system where the adapter is installed does not boot from the remote boot LUN, refer to the following descriptions of possible causes and recommended actions to help resolve the problem. Possible Cause: Boot over SAN is not configured correctly. 20 Brocade Adapters Troubleshooting Guide 53 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 45
from the attached Fibre Channel switch. Action: Check for attached disk devices. a. Use the devices EFI shell command to display the detected devices. A Brocade adapter may display as the following. 29 B X - 1 2 8 Brocade Fibre Channel HBA Brocade Adapters Troubleshooting Guide 21 53-1002145 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 46
HBA or Fabric Adapter port configured in HBA mode with device handle 29: Shell> dh -d 29 The following displays: 29: PciIo ScsiPassThruExt BusSpecificDriverOverride DevPath (..P0A08,300)/Pci(0|0)/Pci(0|0)) ... Managed by : Drv[25] : Brocade Fibre Channel Adapter Bus Driver Drv[26] : SCSI Bus Driver - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 47
will fail. Action: Verify the DUD for your system using information in Chapter 1 of the Brocade Adapters Installation and Reference Manual. Using the correct DUD, reinstall appropriate drivers and the operating system as necessary. Brocade Adapters Troubleshooting Guide 23 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 48
list to display appropriate downloads. 4. Download the boot code image from the "Boot Code" area. NOTE For instructions on updating the boot image, refer to the "Boot Code" chapter in the Brocade Adapters Installation and Reference Manual. Possible Cause: Due to memory constraints system BIOS might - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 49
Boot Over SAN dialog box. Refer to the "Boot Code" chapter in the Brocade Adapters Installation and Reference Manual for details. Remote LUNs are not visible to the host If LUNs from which the host system will boot are not visible from the host system, refer to the following descriptions of possible - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 50
through a CNA or Fabric Adapter port configured in CNA mode, disable BIOS on all installed HBAs. To disable BIOS, use BCU commands, the BIOS configuration utility, or HCM. Refer to the "Boot Code" chapter in the Brocade Adapters Installation and Reference Manual for instructions. Boot from SAN may - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 51
For instructions on updating the boot image, refer to the "Boot Code" chapter in the Brocade Adapters Installation and Reference Manual. Fabric Adapter problems This section provides information for resolving problems more specific to Fabric Adapters. For additional information on troubleshooting - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 52
discover ports. Action: Restart Brocade HCM Agent Service from Windows Services window. HBA problems This section provides information for resolving problems more specific to functions of HBAs or Fabric Adapter ports configured in HBA mode. For additional information on troubleshooting problems on - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 53
configured on the switch using instructions in the Fabric OS Administrator's Guide. Quality of Service not functioning NOTE QoS is not supported on CNAs or Fabric Adapter ports configured in CNA mode. Quality of Service (QoS) is enabled on an adapter port connected to a supported edge switch, but it - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 54
2 HBA problems 3. Possible cause: Required licenses not installed on the connected Brocade Adapters Administrator's Guide. Unable to create more than 126 Virtual (NPIV) ports for adapter If you cannot configure more than 126 N-Port ID Virtualization (NPIV) ports (maximum is 255 for Fibre Channel - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 55
Adapter ports configured in CNA mode. For additional information on troubleshooting problems on mezzanine card and expansion card adapters, refer to "Troubleshooting mezzanine card problems" on page 55. Cannot manage CNAs after attempting upgrade to 3.0 drivers On Windows 2003 systems with both HBAs - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 56
CNA or Fabric Adapter port configured in CNA or NIC mode. For additional information on troubleshooting problems on mezzanine and expansion card adapters, refer to "Troubleshooting mezzanine card problems" on page 55. NOTE Switch command examples used in this section are for the Brocade 8000 Switch - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 57
down or host system reboots. 1. Possible Cause: The IP address was set with the ifconfig command and the adapter is enabled in DHCP (Dynamic Hardware Configuration Protocol) mode. Action: Configure IP address using system GUI-based networking tools. Brocade Adapters Troubleshooting Guide 33 53 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 58
problem, you must perform the following steps. 1. Uninstall the drivers. 2. Remove the adapter. 3. Reboot your system without the adapter. 4. Install the drivers. 5. Install the card. 6. Reboot the host system. Ping to remote host is not set. 34 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 59
host network or that the default gateway is correctly configured. 2. Possible Cause: Other link problems. Action: Refer to "Port link is not active" on page 10. 3. Possible Cause: IP address and network mask of adapter port is recommended. Brocade Adapters Troubleshooting Guide 35 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 60
2 Network interface problems (CNA or NIC) Applications using TDI driver stop responding Applications that use the TDI driver for network traffic ports added to a team: • Receive side scaling • Offload parameters • Port VLAN ID (PVID) • MTU size • Link speed 36 Brocade Adapters Troubleshooting Guide - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 61
is not available. Action: Uninstall and install the service. 4. Symptom: No VLAN operation works except "bcu ethport --vlanlist." Possible Cause: Port VLAN is configured in Device Manager. Action: Set port VLANID to 0 in Device Manager. Brocade Adapters Troubleshooting Guide 37 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 62
of this problem: • VLAN or teaming operations fail through HCM or event 7030 occurs with the following text. The Brocade HCM is marked as an interactive service. However, the in HKEY_LOCAL_MACHINE. SYSTEM\Current\ControlSet\Control\Windows 38 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 63
Binding issues may result when the Brocade network intermediate (BNI) driver is upgraded, installed, or removed if there is a team created through BCU or HCM and it is enabled with Hyper-V (bound to Microsoft Hyper-V Switch Protocol). Brocade Adapters Troubleshooting Guide 39 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 64
and not to the BNI driver or any other Intermediate driver. • Reboot the server. • Assign an IP address to the physical adapter and ping some peer in the network. If this works, then the user can assume that the system has recovered 40 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 65
FCoE and Fibre Channel problems 2 FCoE and Fibre Channel problems This section provides resolution of the following: • Fibre Channel problems on HBAs and Fabric Adapter ports configured in HBA mode. • FCoE problems on CNAs and Fabric Adapter ports configured in CNA mode. Loss of sync and loss of - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 66
for increasing name server "get all port ID response" (NS GID_FT rsp), rejects (NS_GID FT rejects), or unknown responses (NS_GID FT unknown rsp). This indicates that the adapter has a problem querying the name server for available storage. 42 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 67
IBM blade systems, the BladeCenter Open Fabric Manager (BOFM) support in adapter option ROM expects non-zero values for PWWN and NWWN for the FCoE port. If any values are zero, the link will not come up and port status will display Linkdown. Brocade Adapters Troubleshooting Guide 43 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 68
driver mpiomode setting. Action: Execute the port --query BCU command and ensure fcpim MPIO mode is enabled (which implies zero Path TOV values) or that fcpim MPIO mode is disabled with the expected "Path TOV" settings (default is 30 seconds). 44 Brocade Adapters Troubleshooting Guide - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 69
for the port. Also check for the error reason code for the DCB link failure. The reason code will tell you why the DCB is not enabled or active. Change or fix the DCB configuration at the switch appropriately based on the displayed error reason code. Brocade Adapters Troubleshooting Guide 45 53 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 70
on the expected port. • The HCM Agent is not listening on the expected port. • Communication between the client and agent is blocked by a firewall preventing access to the port (usually only a consideration for remote HCM management). 46 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 71
and location displays when the SupportSave feature runs. • Adapter agent files on the adapter host (where the HCM Agent is installed). Collect these files using the command tar cvfz hbafiles.tgz /opt/hba. Output collects to hbafiles.tgz. Brocade Adapters Troubleshooting Guide 47 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 72
but you get the same "Failed to connect to agent on host..." error when using HCM, collect the following data. Send the following data to your support representative for analysis: • Copies of output from the commands in step a and step b. 48 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 73
if upgrading with 3.0 drivers and 2.3 HCM is installed. Possible Cause: Driver update is setting the HCM Agent to manual start. Action: host system: Method 1 1. Enter the following at the command prompt: Javaws -viewer The Java Cache Viewer screen displays. Brocade Adapters Troubleshooting Guide - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 74
Fibre Channel and DCB links (stand-up adapters) Check for link problems on stand-up adapters by observing LED operation for adapter ports. LED operation other than expected or LEDs may indicate link problems. For example, all LEDs flashing amber for a port indicates that an invalid non-Brocade - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 75
fabric, or the adapter not operating within specifications. Determine if problems may exist because of these factors by reviewing your installation with information in the Brocade Adapters Installation and Reference Manual listed in Table 4. Brocade Adapters Troubleshooting Guide 51 53-1002145 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 76
Software installation packages supported by host operating system and platforms. Hardware and software installation instructions. Product specifications. Product Overview Product Overview Installation Specifications Adapter driver packages from Brocade contain the current driver, firmware, and HCM - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 77
to them. Fibre Channel: Brocade Communications Systems, Inc. displays for an HBA or Fabric Adapter port configured in HBA mode. Fibre Channel: Brocade Communications Systems, Inc. and Ethernet Controller display for a CNA or Fabric Adapter port configured in CNA or NIC mode if driver packages have - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 78
: Brocade Fibre Channel Adapter Driver CATEGORY: system ARCH: sparc&i386 VERSION: alpha_bld31_20080502_1205 BASEDIR: / VENDOR: Brocade DESC: 32 bit & 64 bit Device driver for Brocade Fibre Channel adapters PSTAMP: 20080115150824 INSTDATE: May 02 2008 18:22 HOTLINE: Please contact your local service - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 79
Fibre Channel displays for an HBA or Fabric Adapter port configured in HBA mode. Brocade Communications Fibre Channel and Ethernet Controller display for a CNA or Fabric Adapter port configured in CNA or NIC mode if driver packages have correctly loaded. Troubleshooting mezzanine card problems - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 80
OS Troubleshooting and Diagnostic Guide. Provides help with isolating problems in other Brocade SAN components. • Your host's operating system documentation and help system. Provides details on commands for gathering information and isolating problems. 56 Brocade Adapters Troubleshooting Guide 53 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 81
104 •Collecting teaming information (CNA or NIC 104 •Authentication settings 105 •PHY module data 106 •QoS settings (HBA 106 •Target rate limiting settings (HBA 107 •Persistent binding 108 •Adapter properties 109 •Adapter queries 111 Brocade Adapters Troubleshooting Guide 57 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 82
a detailed description of the problem, as well as output collected from the following HCM and BCU tools: • Support Save • Diagnostics • Port logs • Port statistics and properties • Adapter properties • Host operating system error logs 58 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 83
TABLE 5 Task Host syste1m data collection commands Linux Windows VMware Solaris1 Listing PCI devices Listing installed HW details Displaying process information Displaying memory usage Monitoring performance Listing driver modules Checking for Brocade Fibre Channel adapter (BFA) driver module - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 84
/pci*/pci*/ fibre-channel@0:dev ctl, • (Release 1.1 and later) /devices/pci*/pci*/ bfa@0:devctl N/A netstat ethtool -S N/A Ethernet link status ethtool interface_name> netstat esxcfg-nics -l N/A 1. Solaris does not support Brocade 804 and 1007 adapters so Solaris commands - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 85
system and adapter information needed to diagnose field issues • Information about all adapters in the system • Firmware and driver traces • Syslog message logs • Windows System Event log .evt file • HCM-related engineering logs • Events Brocade Adapters Troubleshooting Guide 61 53-1002145 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 86
disabled, use the following commands. esxcfg-module -u bfa esxcfg-module bfa bfad_ioc_auto_recover=0 - To disable IOC auto-recovery for the BFA driver across reboots, use the following command. esxcfg-module -s "ioc_auto_recover=0" bfa 62 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 87
message. To view Support Save information use the following steps. 1. Select Monitor > Technical Support > View Repository. The Repository dialog box displays. 2. Select the Hosts tab to view technical support information on hosts. Brocade Adapters Troubleshooting Guide 63 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 88
just specify a driver (such as C:) brocade supportsave Initiating Support Save through the internet browser Launching Support Save through the internet browser collects information for adapters installed on a selected host Support Save file. 64 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 89
generated with the following message. Port Crash Support Save Completed Port crash events have a CRITICAL Driver version number, type the following command: bcu --version For complete details on BCU commands, refer to the Brocade Adapters Administrator's Guide. Brocade Adapters Troubleshooting Guide - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 90
ports (by port WWN) and LUNs that are intended to be accessible from the adapter. • fcpProbeShow Use this command to display the Fibre Channel all switch ports. • portLogShow Use this command to display the port log for ports on a switch. 66 Brocade Adapters Troubleshooting Guide 53-1002145 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 91
. Note that message display may differ in your host system log and the HCM master log, however messages may contain the following information: • Message ID • Description • Severity level • Event category • Cause of event • Recommended action Brocade Adapters Troubleshooting Guide 67 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 92
codes and meanings for the following events: • Adapter - events relating to the adapter • Physical port • L_Port - logical port • R_Port - remote initiator or target port • ITNIM - initiator target nexus • Audits • IOC - I/O controller • Ethernet port 68 Brocade Adapters Troubleshooting Guide - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 93
. These events will display in the operating system logs for systems such as Solaris and Linux. For procedures to configure syslog destinations, refer to the Brocade Adapters Administrator's Guide. Brocade Adapters Troubleshooting Guide 69 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 94
reported the event (such as a specific adapter port or remote target port). • The Application Log displays informational and indicate that the software has detected serious problems that will eventually cause a partial or main category. 70 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 95
tree. 2. Select Configure > Basic Port Configuration from HCM. The Basic Port Configuration dialog box displays. 3. Select a value from the Port Logging Level list. Supported values are Log Critical, Log Error, Log Warning, and Log Info. Brocade Adapters Troubleshooting Guide 71 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 96
the Port Logging Level list. Supported values are Log Critical, Log Error, Log Warning, and Log Info. 4. Click OK to save the changes and close the window. Adjusting the port logging level are Trace, Debug, Info, Warning, Error, and Fatal. 72 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 97
(Tx Auth Negs) • The number of completed Fibre Channel authentication negotiation attempts (Tx Auth Dones) • The number of transmitted DH-CHAP replies (Tx DHCHAP) • The number of transmitted DH-CHAP challenge attempts (Tx DHCHAP Challenges) Brocade Adapters Troubleshooting Guide 73 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 98
Fibre Channel authentication attempts (Rx Auth Rjts) • The number of received Fibre Channel authentication negotiation attempts (Rx Auth Negs) • The number of completed received Fibre Channel an HBA port or Fabric Adapter port configured in HBA Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 99
a selected Fibre Channel over Ethernet (FCoE) port. Statistics include the number of transmitted and received packets and transmitted and received bytes. You can also select options to continue running data, configure polling frequency, and start polling. Brocade Adapters Troubleshooting Guide 75 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 100
want to display statistics. This could be the PWWN, port hardware path, or user-specified port name. This could also be the adapter-index/port-index. For example, to specify adapter 1, port 1, you would use 1/1 as the port identification. 76 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 101
size (average, minimum, and maximum). You can use this to study typical application I/O patterns, and this may help in tuning adapters, fabric, and targets for better performance. You must run the fcpim --stats command to display this data. Brocade Adapters Troubleshooting Guide 77 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 102
statistics for the following categories: • IOC firmware • IOC Fibre Channel (FC) firmware • Firmware IO (Initiator Mode) • Firmware port FPG Use the following steps to display the Firmware Statistics dialog box. 1. Launch the HCM. 2. Select the base adapter port from the device tree window. 3. Click - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 103
adapter number/port number-adapter number/port number. For example, the range 1/0-2/0, includes adapter 1, port 0 and adapter 2, port 0. Displays information about all logical ports in all physical ports interval can be between 1 and 10. Brocade Adapters Troubleshooting Guide 79 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 104
storage. Displaying logical port statistics through HCM Display logical port statistics by selecting Monitor > Statistics > Logical Port Statistics. OR Right-click a logical port from the device tree and select Logical Port Statistics. 80 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 105
sublayer) and PMD (physical medium dependent sublayer) receive and transmit faults • PCS (physical coding sublayer) receive and transmit faults • Speed negotiations • Transmit EQ trainings and timeouts • CRC errors bcu phy --stats Brocade Adapters Troubleshooting Guide 81 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 106
is included on 64-byte to 1519-1522-byte, multicast, broadcast, control, jabber, drop, control, FCS error, alignment error, code error, pause MAC control, zero pause MAC control, FCoE pause MAC control, and zero pause MAC control frames. 82 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 107
to display. To generate a real-time performance graph for a device, use the following steps. 1. Select a device port in the device tree. 2. Select Configure > Performance > Realtime Statistics to display the Realtime Performance dialog box. Brocade Adapters Troubleshooting Guide 83 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 108
Target Statistics dialog box using the following steps to display target statistics. 1. Launch the HCM. 2. Select the base adapter port from the device tree window. 3. Click Monitor > Statistics > Remote Port Statistics > Target Statistics. 84 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 109
example, to specify adapter 1, port 1 you would use 1/1 as the port identification. Trunking attributes Use the bcu trunk --query command to display trunk attributes for the adapter. trunk --query where: ad_id ID of the adapter. Brocade Adapters Troubleshooting Guide 85 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 110
, CNAs, or Fabric Adapter ports configured in HBA or CNA mode. Use HCM and BCU to display statistics related to virtual host bus adapters (vHBA) associated with an FC or FCoE port. Statistics such as the following display: • Polling frequency • Heartbeat failures • Firmware boots • vHBA statistics - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 111
, there may be a problem in the fabric or a protocol issue between the adapter and fabric. Note that in this case FDISC retries also increase. • Check the No NPIV support statistics to verify that NPIV is supported and enabled on the switch. Brocade Adapters Troubleshooting Guide 87 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 112
and NIC) Use HCM and BCU to display VLAN statistics for a team that use CNA ports or Fabric Adapter ports configured in CNA or NIC mode. VLAN statistics related to a specific team can include VLAN . The range for the VLAN ID is 1 to 4094. 88 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 113
you want to enable beaconing. This could be the PWWN, port hardware path, or user-specified port name. This could also be the adapter-index/port-index. For example, to specify adapter 1, port 1, you would use 1/1 as the port identification. Brocade Adapters Troubleshooting Guide 89 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 114
or user-specified port name. This could also be the adapter-index/port-index. For example, to specify adapter 1, port 1 you would use 1/1 as the port identification. Type of loopback test. Possible values are internal, external, and serdes. 90 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 115
count -p pattern For HBAs and Fabric Adapter ports configured in HBA mode only. For a 4 Gbps port, this is 2 or 4. For an 8 Gbps port, this is 2, 4, or 8. For a 16 Gbps port, this is 4, the Ethernet Tests tab. 4. Select eth Loopback Test. Brocade Adapters Troubleshooting Guide 91 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 116
to perform a PCI loopback test for a specific port. In this test, a data pattern is sent from the host to adapter firmware through the PCI bus. The returned data is validated to determine PCI operation and the default is 1. 5. Click Start. 92 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 117
a positive number. 6. Click Start. Pinging Fibre Channel end points Use the BCU and HCM to ping a Fibre Channel end point from an adapter port to determine the basic connectivity to the remote port and monitor network latency. NOTE Ping testing is not supported on Solaris systems. Issuing a ping - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 118
to test the connection to Fibre Channel end points. Use the following steps to ping end points. 1. Launch the HCM. 2. Select Configure > Diagnostics to display the Diagnostics dialog box. 3. Click the FC Protocol Tests tab. 4. Select FC Ping Test. 5. Select the adapter port and target that you wish - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 119
steps: 1. Launch the HCM. 2. Select Configure > Diagnostics to display the Diagnostics dialog box. 3. Click the FC Protocol Tests tab. 4. Select FC Trace Route. 5. Select the adapter port and target for which you wish to trace the route. Brocade Adapters Troubleshooting Guide 95 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 120
a Fibre Channel end point. 1. Launch the HCM. 2. Select Configure > Diagnostics to display the Diagnostics dialog box. 3. Click the FC Protocol Tests tab. 4. Select Echo Test. 5. Select the adapter port and target port for the test. 6. Enter a test cycle if applicable. 7. Click Start. 96 Brocade - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 121
Select a host, an adapter, or an adapter's physical port from the HCM device tree. 2. Select Configure > Basic Port Configuration. The Basic Port Configuration or Fabric Adapter in the device tree. 2. Click the LLDP tab in the right pane. Brocade Adapters Troubleshooting Guide 97 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 122
is given for any parameters that are not within the power, temperature, voltage, and current specifications. To display this panel, use the following steps. 1. Select a port in the device tree. 2. Click the Properties tab in the right pane. 98 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 123
Adapter ports configured in CNA mode) • Offline or online state • Role of port (for example, FCP initiator) • Fibre Channel address (HBAs and Fabric Adapter ports configured in HBA percentage for given port group • Priority flow control status Brocade Adapters Troubleshooting Guide 99 53-1002145- - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 124
Protocol (FCIP) operational state • Local (factory) port MAC address • Fibre Channel address • Priority group ID (PGID) • Queue depth • Interrupt control delay • Bandwidth percentage for priority group • MAC address for FCoE forwarder 100 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 125
this properties panel using the following steps. 1. From the device tree, select a remote port. 2. Click the Remote Port Properties tab in the right panel. If it is a target port, two tabs display in the right pane: Properties and LUNs. Brocade Adapters Troubleshooting Guide 101 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 126
the debug --portlog BCU command to display a log of Fibre Channel frames and other main control messages that were sent out and received on a specific port. You can use this information to isolate adapter and Fibre Channel protocol problems. debug --portlog where: port_id The ID of the - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 127
you want to display port speed. This could be the PWWN, port hardware path, or user-specified port name. This could also be the adapter-index/port-index. For example, to specify adapter 1, port 1 you would use 1/1 as the port identification. Brocade Adapters Troubleshooting Guide 103 53-1002145 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 128
physical port. When enabled, the driver firmware categories I/O latency data into average, minimum, and maximum categories. Use this feature to analyze traffic patterns and help tune adapters, the following steps to display this dialog box. 104 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 129
, and number of ports. Also included are adapter and select Authentication from the list. from the device tree. The Fibre Channel Security Protocol Configuration dialog box displays. This displays the current CHAP secret, hashing algorithm, and group value. Brocade Adapters Troubleshooting Guide - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 130
ID of the port for which you want to display settings. • Use the following command to display QoS status and other information for a port. qos --query where: port_id ID of the port for which you want to display settings. 106 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 131
Port Properties panel displays. Target rate limiting settings (HBA) Display target rate limiting settings on HBA ports or Fabric Adapter ports configured in HBA mode. Target rate limiting throttles the Fibre Channel --query where: Brocade Adapters Troubleshooting Guide 107 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 132
Fibre Channel (FC) device, even though the device's ID on the FC loop may be different each time the FC loop initializes. Persistent binding is available in the Windows and VMware environments only. Use HCM features or BCU commands to display target ID mapping for an adapter port. 108 Brocade - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 133
in CNA mode: • MAC address • Adapter name • Operating status • Vendor ID • PCIe generation • Subsystem vendor ID • Serial number • Manufacturer • Model description • Maximum speed supported • Number of ports • OEM information • Card type Brocade Adapters Troubleshooting Guide 109 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 134
• Subsystem vendor ID • Number of PCI lanes • PCIe generation To display the properties panel, perform the following steps: 1. Select an HBA or Fabric Adapter port configured in HBA mode 2. Click the Properties tab in the right pane. 110 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 135
path, flash information (such as firmware version), BIOS version, EFI version, current power mode, and port information (PWWN, NWWN, beacon status). adapter --query where: ad_id ID of the adapter for which you want to query. Brocade Adapters Troubleshooting Guide 111 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 136
3 Adapter queries 112 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 137
. To optimize performance for CNAs and Fabric Adapter ports configured in CNA or NIC mode, also use resources under "Tuning network drivers (CNA or NIC)" on page 116. Badari Pulavarty, IBM Press, ISBN: 013144753X • Linux Kernel Development Brocade Adapters Troubleshooting Guide 113 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 138
on the host but, unless interrupt moderation is performed intelligently, the CPU savings might increase latency. The default values for the Fibre Channel port interrupt attributes are configured as follows: • Interrupt coalescing Default: ON 114 Brocade Adapters Troubleshooting Guide 53-1002145 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 139
. The BCU vhba command can be used to configure these interrupt attributes for the desired port. vhba --intr pcifn {on | off} [ ] Message signaled interrupts (MSI-X) All Brocade adapters support MSI-X, an eXtended version of the MSI defined in PCI 3.0 specification. MSI-X helps - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 140
Fibre Channel SAN Configuration Guide. Refer to "Using ESX Server with SAN: Concepts." Tuning network drivers (CNA or NIC) This section provides resources for tuning network drivers for CNAs or Fabric Adapter ports and Receive (Rx) Enabled 116 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 141
driver are optimized for best performance using default values. For details on configuring the parameters in the following table, refer to the "Adapter Configuration" appendix in the Brocade Adapters Installation and Reference Manual Brocade Adapters Troubleshooting Guide 117 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 142
driver parameters" in "Adapter Configuration" appendix of the Brocade Adapters Installation and Reference Manual. References for more tuning information Refer to the 10Gbps Networking Performance on ESX 3.5 Update 1 available through www.vmware.com. 118 Brocade Adapters Troubleshooting Guide - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 143
refer to the "Adapter Configuration" appendix in the Brocade Adapters Installation and Reference Manual. For Solaris 10, you can enable support for jumbo packet frames and set the MTU size for these frames from 1,500 (default) to 9,000 bytes. Brocade Adapters Troubleshooting Guide 119 53-1002145 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 144
4 Tuning network drivers (CNA or NIC) 120 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 145
on the adapter. Update boot code on all the adapters in the system using instructions in the "Boot Code" chapter of the Brocade Adapters Installation and Reference Manual. Download the latest boot code file for installed Brocade adapters from your Brocade adapter's website. The boot code file is - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 146
Address = [Base port MAC]. Information Network driver 10 (EthPort) Up Down Enabled Base port Ethernet link is up. Base port Ethernet link is down. Ethernet port enabled by user. No action required. No action required. No action required. 122 Brocade Adapters Troubleshooting Guide 53-1002145 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 147
. New virtual port created. No action required. New virtual port created. No action required. QOS priority changed. No action required. QOS flow ID changed. No action required. Login nexus established with remote port. No action required. Brocade Adapters Troubleshooting Guide 123 53 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 148
error. Delete this vport and create with a different WWN. Check fabric and fport configuration Check fabric/fport configuration. Adapter removed. Authentication successful. Check PCIe connector and configuration. No action required. 124 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 149
all error information and restart the firmware. Invoke bfa_supportsave. No action required. No action required. No action required. User plugged in an No action SFP. required. QoS negotiation failed. Check switch and HBA configuration. Brocade Adapters Troubleshooting Guide 125 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 150
. No action required. An Ethernet port is No action added to an existing required. team. An Ethernet port is removed from an existing team No action required. An ethernet port No action has become required. primary in the team. 126 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 151
Host Connectivity Manager messages Cause Corrective Action or Notes A maximum of eight ports are allowed in a team. Occurs when the user tries to create a team with more than eight ports. Create a team with eight or fewer ports finishes. Brocade Adapters Troubleshooting Guide 127 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 152
the adapter. Beacon port and beacon link for valid ports. Information message. Check if agent is still running. Error message. Teams must be configured before using this dialog box. Refresh the product tree and check if the adapter is still available. 128 Brocade Adapters Troubleshooting Guide - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 153
the user selects Cancel button in Duplicated Names dialog box without making any changes. Try to export the names with a different file name. Information message. Brocade Adapters Troubleshooting Guide 129 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 154
intermediate drivers through the Brocade Adapters Fibre Channel Trunking cannot be enabled on the adapter {0} while QoS or TRL is enabled on the port {1}. Quality of Service (QoS) or Target Rate Limiting (TRL) is enabled on an associated port Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 155
an existing WWN/MAC/name when searching. No Team for deleting Occurs when the user selects Delete when there is no team configured. Information message. Brocade Adapters Troubleshooting Guide 131 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 156
Message Reference TABLE 14 Message Host Connectivity Manager messages (continued) and target rate limiting are enabled at the same time in the Basic Port Configuration dialog box. Do not enable QOS and target rate limiting at box. 132 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 157
change has not been sent to device. Do you want to commit the change? Occurs when user clicks on OK in the Basic Port Configuration dialog box after making configuration changes. Select to commit the change or to not commit the change. Brocade Adapters Troubleshooting Guide 133 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 158
name for the new team. Provide valid WWN. Provide a unique virtual port WWN. The VLAN name is reserved. Please choose a different one. Occurs when the name provided for a VLAN is already reserved. Use a unique name for the VLAN. 134 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 159
message. host. Uploading of the driver file is failed. Reason Maintenance mode is not enabled or could not be determined. ESX systems must be in maintenance mode to update drivers. Place system in maintenance mode and reinstall driver(s). Brocade Adapters Troubleshooting Guide 135 53 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 160
You did not select any Occurs when the user selects Apply on the virtual port. Select one or Virtual Port Deletion dialog box without more virtual ports. selecting any virtual ports. Select the desired virtual ports, then select Apply. 136 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 161
B TABLE 14 Message Host Connectivity Manager messages (continued the Hot Fix from the below website and retry installation of driver http://www.microsoft.com/downloads/en/default.aspx Occurs when a hot then continue installation. Brocade Adapters Troubleshooting Guide 137 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 162
upgrading or reinstalling the software. Pre-requisite check is done... Occurs when driver's pre-requisite check is completed. Information message. Pre-Uninstallation Message It is will close it before proceeding with software removal. 138 Brocade Adapters Troubleshooting Guide 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 163
the installation again. Please note that your system is Windows 2003 x86 Service Pack 1. There is no brocade adapter driver available for Windows 2003Service Pack 1. Occurs when the space in Free onto the system and install the drivers. Brocade Adapters Troubleshooting Guide 139 53-1002145-01 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 164
a better driver version than the one you are trying to install. Occurs when the system has a better driver version than the one you are installing. If you want to overwrite the existing driver, click OK to continue. Click OK to continue. 140 Brocade Adapters Troubleshooting Guide 53-1002145 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 165
adapter list, 111 adapter query, 111 port list, 103 port query, 103 port speed, 103 team --list, 105 team --query, 105 to collect data, 61 using for ESX systems, 66 BCU commands, using, 65 BCU desktop shortcut missing problem, 16 BCU version mismatch, 14 Brocade Adapters Troubleshooting Guide - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 166
, 43 FCoE port properties, 100 FCoE statistics, 75 FCP IM module statistics, 77 FCP initiator mode statistics, 77 FCP-IM I/O profiling, 104 Fibre Channel Association, xxi Fibre Channel links, verifying, 50 files needed for bfad.sys message, 18 142 Brocade Adapters Troubleshooting Guide 53-1002145 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 167
driver installation, 52 confirming driver package, 52 confirming driver package in Linux, 53 confirming driver package in Solaris, 54 confirming driver package in VMware, 54 confirming driver package in Windows, 52 driver errors, 19 verifying for drivers, 51 Brocade Adapters Troubleshooting Guide - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 168
O one adapter port participates in trunk, 29 operating system errors, 13 operating system support CNA, xiv Ethernet, xv FCoE, xv Fibre Channel, xiv Hypervisor, xvi P PCI loopback tests, 92 enabling through BCU, 92 enabling through HCM, 92 pcifn and vhba commands return errors problem, 14 performance - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 169
when installing Linux driver, 19 errors when using GUI software installer, 19 Ethernet link ports or LOM not coming up, 33 Ethernet loopback test problems, 32 Fabric Adapter, 27 fabric authentication failures, 41 failed to connect to agent on host error, 46 FCoE and Fibre Channel, 41 FCoE link - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 170
ports, 89 VLAN for teams, 88 displaying through BCU, 88 displaying through HCM, 88 vNIC, 86 displaying through HCM, 87 statistics for adapters, 73 storage driver tunable parameters for Windows, 114 storage driver tuning, 113 support data to provide, 58 146 Brocade Adapters Troubleshooting Guide - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 171
114 Windows storage driver tuning, 114 WWPN of HBA, xxii U UEFI boot, 20 UEFI boot problems, 20 UEFI data, collecting, 97 unable to boot from device, 25 unable to create NPIV ports, 30 unable to uninstall HCM, 49 V verifying driver installation, 51 Brocade Adapters Troubleshooting Guide 147 53 - Dell Brocade Adapters | Brocade Adapters Troubleshooting Guide - Page 172
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®
Brocade Adapters
Troubleshooting Guide
Supporting CNA models 1741, 1020, 1010, 1007
Supporting HBA models 825, 815, 804, 425, 415
Supporting Fabric Adapter model 1860