D-Link i2eye Product Manual
D-Link i2eye - DVC 1100 Wireless Broadband VideoPhone Video Conferencing Manual
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- D-Link i2eye | Product Manual - Page 1
DVC-1100 i2eyeTM (Pat US7, 164, 435 B2) Wireless Broadband VideoPhone Manual v2.40 - D-Link i2eye | Product Manual - Page 2
Menu 28 Using the DVC-1100 with D-Link Routers 48 Using the DVC-1100 with Routers, Gateways or Modems 49 Troubleshooting 54 Frequently Asked Questions 63 Glossary of Terms 66 Technical Specifications 70 List of Country Codes 72 Contacting Technical Support 74 Warranty...75 Registration - D-Link i2eye | Product Manual - Page 3
. You know who is calling before you answer and the audio or video can be turned off whenever desired. This manual provides the instructions to install and use your D-Link i2eye DVC-1100 Wireless Broadband VideoPhone and will help to make your Wireless VideoPhone experience go as smoothly as - D-Link i2eye | Product Manual - Page 4
Package Contents D-Link i2eyeTM DVC-1100 Wireless Broadband VideoPhone Power Adapter Instruction Manual Quick Installation Guide Remote Control with Batteries Standard Composite RCA Audio / Video Cable Cat 5 RJ-45 Ethernet Cable Wireless Antenna Note: Using a power supply with a - D-Link i2eye | Product Manual - Page 5
needed Supports enhanced 802.11b wireless networks up to 22 Mbps* Uses broadband cable/DSL or network connections for high-quality video H.323 Internet videoconferencing standard compliant Uses the D-Link Directory Service for ease of use dialing Easy to use Easy Setup Wizard Picture - D-Link i2eye | Product Manual - Page 6
and Activity Power A green light indicates the DVC-1100 is ON Status This LED turns on briefly at power up. It is then off during normal operation Call Steady red light indicates video is being sent and a call is Monitor in progress Activity Link Status WLAN LED Back LED Location and - D-Link i2eye | Product Manual - Page 7
page 49 in this manual if you are using the DVC-1100 VideoPhone with a router, gateway or broadband modem. The DVC-1100 needs to be setup before use. You can use the Quick Installation Guide (included with the DVC-1100) to perform the hardware. installation. Each cable (video, audio, Ethernet and AC - D-Link i2eye | Product Manual - Page 8
Remote Control Layout Use the arrow keys along with the Enter, Cancel and number keys to enter. information when required. The * (asterisk--sometimes called a "star" key) is used to enter a "." (period also called ENTER key Full-screen or Picture-inPicture Self-view or Remote View Mute Video - D-Link i2eye | Product Manual - Page 9
Keyboard The DVC-1100 uses a keyboard that appears on-screen to enter text into the Setup Wizard screens. When the cursor is located in a setup screen press ENTER; or alternatively you can press the CANCEL key on the remote to remove the keyboard from the screen, leaving what you typed on - D-Link i2eye | Product Manual - Page 10
-1100 manual for Country codes of other countries. After the information is entered highlight the NEXT button and press ENTER on the remote control to continue. The Phone number you enter is one you create for family, friends and others to call you over the Internet from another DVC-1100 VideoPhone - D-Link i2eye | Product Manual - Page 11
the SSID of the device you will connect the DVC-1100 to. Typically, this will be a wireless router or access point. 47 i2eye AP 42 Router 36 Default 36 Daisy95 33 Study001 18 Sam's AP Press ENTER on the remote to select this SSID and the Wireless Settings screen will appear (described on the - D-Link i2eye | Product Manual - Page 12
Using the Setup Wizard (continued) Wireless Settings Screen The Wireless Settings screen shows the SSID of the selected wireless device the DVC-1100 will attach to and allows setting the DVC-1100 for WEP encryption. The DVC-1100 has WEP encryption disabled by default. i2eye AP Encryption will - D-Link i2eye | Product Manual - Page 13
device, the key you enter in the DVC-1100 must match the key of the wireless device. These keys are entered in hexadecimal format, meaning you can use the numbers 0 through 9 and the letters A through F. The key must be entered as a specific number of characters to be accepted as detailed below - D-Link i2eye | Product Manual - Page 14
Setup Wizard (continued) Network Address Screen The Network Address screen asks for information that is needed to connect a DVC-1100 call broadband connection that offers static IP addressing or when behind a router that is not configured for static DHCP. This choice requires the input of specific - D-Link i2eye | Product Manual - Page 15
required, you can enter it here. Today, this is rarely required on a broadband connection and this setting is optional. MAC: xx:xx:xx:xx:xx:xx MAC (Media Access Control) is an unique identifier for the Ethernet network hardware of your DVC-1100. If you need to know the MAC address of your - D-Link i2eye | Product Manual - Page 16
Screen The Network Speed screen asks you to select the type of broadband Internet connection you use. Each choice has default send and receive speeds defined for you. If you need to change these settings after completing the Setup Wizard, this can be done by selecting the Settings > Network > Speed - D-Link i2eye | Product Manual - Page 17
a phone recorder to allow recording of an audio message when someone calls your VideoPhone and you are not available. The DVC-1100 supports dialing methods throughout the world. Please refer to page 25 for details on how to dial local video calls, calls outside of your Area code and calls outside - D-Link i2eye | Product Manual - Page 18
Status Icons Main Window Main Settings Buttons Status Message Area Banner Window Ready for call Layout of the i2eye Main Screen Privacy Status Icons Self-View Window After the DVC-1100 VideoPhone is setup by using the Setup Wizard, you will see the above Main Screen each time you turn on the - D-Link i2eye | Product Manual - Page 19
you can still make VideoPhone calls by inputting the IP address of the phone that you are calling. (See Entering IP Addresses on page 27.) The Wireless Status Icon appears at startup while the i2eye attempts to connect to the selected wireless network. If the DVC-1100 cannot connect to the - D-Link i2eye | Product Manual - Page 20
if dialed and the other party will receive a message stating that you are not taking calls. Answering an Incoming VideoPhone call Just like a regular phone call, picking up the telephone handset will answer the DVC-1100 VideoPhone. You may also use the remote control to answer by pressing the ENTER - D-Link i2eye | Product Manual - Page 21
From the DVC-1100 VideoPhone Main Menu, select DIAL. The Manual Dial screen appears. Navigate with the arrow keys on the remote control to the Manual Dial button and press ENTER. You can enter a phone number if you and the party you are calling are connected to the i2eye Directory Service, or you - D-Link i2eye | Product Manual - Page 22
party answers, the VideoPhone call is connected. When you dial another VideoPhone, the other party must answer within 10 rings (one minute) or the call will be dropped and you will receive an "Incomplete Call" message. Speakerphone Mode The DVC-1100 has a Speakerphone Mode if the call needs to be - D-Link i2eye | Product Manual - Page 23
Call to a Speakerphone Call If a VideoPhone call is in progress using a telephone handset, Speakerphone Mode can be enabled: Press the Speakerphone button on the DVC-1100 remote control. When the dialog appears on the video display telling you to hang up the phone, go ahead and hang up the phone - D-Link i2eye | Product Manual - Page 24
the DVC-1100 (continued) Entering Phone Numbers The DVC-1100 can connect with other DVC-1100 VideoPhones throughout the world. During the setup of the DVC-1100, you entered a Country code into the Personal Information screen, along with an Area code and a Phone number. To make calling a VideoPhone - D-Link i2eye | Product Manual - Page 25
the DVC-1100 (continued) Calling a VideoPhone with a Different Area Code To complete a call to another VideoPhone with the same Country code, but a different Area code (i.e., "a long-distance" call), enter the Area code and Phone number of the party you are calling. (Remember: The DVC-1100 uses - D-Link i2eye | Product Manual - Page 26
. 3 2 3 - compliant videoconferencing device, ignore the Country code, Area code and Phone number boxes in the Manual Dial screen. Use the remote control to move the cursor to the Enter an IP Address box. Example: The VideoPhone or other device you are calling has an IP Address of 205.104.32.20, you - D-Link i2eye | Product Manual - Page 27
Using the Configuration Menu Main Screen Ready for call After starting the DVC-1100 VideoPhone, the Main Screen is displayed. The self-view image should be displaying in the larger window. The following buttons reside on the main screen: Dial - D-Link i2eye | Product Manual - Page 28
to start the VideoPhone call. Recent Calls The Recent Calls feature displays a list of recently dialed calls. To access this feature, select Recent Calls on the Dial screen. The window below will appear. Navigate to the desired phone number using the up and down buttons on the DVC-1100 and press the - D-Link i2eye | Product Manual - Page 29
the Configuration Menu (continued) Main Screen > Dial (continued) Add To add a Speed Dial entry, enter a name and a number (or an IP address) using the remote's number pad or the on-screen keyboard. John Smith 1 949 555-1212 Click OK to complete the addition of a Speed Dial entry. Remove Removes - D-Link i2eye | Product Manual - Page 30
main video window is seen in this view. When no call is in progress, the self-view will display. Once a call is connected, the remote caller's video as video and audio formats and call rates will be displayed. The connection details can be viewed only while the DVC-1100 VideoPhone is on a call. 30 - D-Link i2eye | Product Manual - Page 31
to setup your network address, DNS address, public IP Address, transmit and receive network speeds, a PING network diagnostic tool and wireless settings. Update DVC-1100 will look for system updates each time it starts up. This setting allows you to search for an update manually. Video Adjustments - D-Link i2eye | Product Manual - Page 32
allows the DVC-1100 to calls automatically accept any incoming call. You will hear two short beeps if a call is received with auto-answer enabled. If this checkbox is not selected and a call is received, a dialog box appears asking if you want to accept the incoming call. Turn on video privacy When - D-Link i2eye | Product Manual - Page 33
and Phone# others to call you. This is not associated with your home phone, though you may wish to use your home phone number to make remembering the number easier, or you may make up a new one. This phone number will not be visible to any other users. The DVC-1100 can support global phone number - D-Link i2eye | Product Manual - Page 34
this manual for more information. and recieve fast speeds. Speed Allows for setting transmit and receive speeds that best match your current connection. PING The PING network utility allows you to test the. network connection of the DVC-1100 by "pinging" an. IP address. Wireless Allows Wireless - D-Link i2eye | Product Manual - Page 35
DHCP is the default option and is used when connecting directly to a broadband modem that offers dynamic IP addressing or when behind a router/DHCP server static DHCP. Fixed IP Fixed IP is used when connecting to a broadband connection that offers static IP addressing or when behind a router that is - D-Link i2eye | Product Manual - Page 36
used when connecting directly to a DSL modem that offers a PPPoE connection. Your user name and password for the PPPoE account must be entered in the provided fields. the Ethernet hardware of your DVC-1100. If you need to know the MAC address of your DVC-1100, it can be found on this screen. 36 - D-Link i2eye | Product Manual - Page 37
and secondary DNS addresses are recommended, only the primary address is required. The Domain Name System (DNS) translates Internet domain names (for example www.dlink.com which is easy for people to use and remember) to IP addresses, which are what computers use to find each other on the Internet - D-Link i2eye | Product Manual - Page 38
recommended setting. If the. IP address DVC-1100 is behind a NAT router, and you leave this checkbox selected, the VideoPhone will automatically use your public IP address for placing and receiving calls. On the majority of Cable and DSL broadband systems, leaving this checked will result in - D-Link i2eye | Product Manual - Page 39
the selection up or down in the list box. Overestimating these settings may affect the call quality and is not recommended. Contact your ISP, network administrator, or look in your modem manual for correct values. The send and receive settings can be different speeds. Typically Cable and DSL modems - D-Link i2eye | Product Manual - Page 40
or Internet connection. If you are having problems establishing a connection to another. VideoPhone after the setup of the DVC-1100, you can use the PING function to test if your Internet connection is working correctly. To use the PING function, from the remote control enter a known IP Address on - D-Link i2eye | Product Manual - Page 41
encryption settings. Press to return to the Network Settings screen. Use the remote control up/down arrow buttons to select the SSID of the device you will connect the DVC-1100 to. Press ENTER on the remote to select this SSID and the Wireless Settings screen will appear (see next page.) 41 - D-Link i2eye | Product Manual - Page 42
) Main Screen > Settings > Network > Wireless Site Survey > Wireless Settings i2eye AP The Wireless Settings screen controls the following wireless connection and encryption settings on the DVC-1100: SSID The name of the selected wireless device from the Wireless Site Survey screen. This name can - D-Link i2eye | Product Manual - Page 43
Connection Failed appears. You will need to determine what wireless network settings are causing the failed wireless connection. See the Troubleshooting section on page 54 for help. If the Connection OK message appears, the DVC-1100 has successfully connected to the selected SSID. Press the - D-Link i2eye | Product Manual - Page 44
box to automatically check for updates of the DVC-1100 VideoPhone. It is recommended this checkbox is checked to DVC-1100 will check for an update. If an update is found the following message will appear. Clicking YES will begin an update of the firmware in the DVC-1100. A restart of the DVC-1100 - D-Link i2eye | Product Manual - Page 45
might see "Automatically adjust video brightness" in older versions of the DVC-1100 hardware. The DVC-1100 has the Automatically adjust video contrast checkbox enabled by default, allowing automatic adjustment of the video contrast every 30 seconds. To manually adjust the Video settings, you must - D-Link i2eye | Product Manual - Page 46
from the Volume Adjustment screen. This adjustment will control how the party on the other end of the VideoPhone connection hears you. To adjust the volume, press the right arrow on the remote control to increase the setting and the left arrow to decrease the setting. The slider bar will indicate - D-Link i2eye | Product Manual - Page 47
your video from being sent to the remote caller. The person on the other end of the videoconference call will not be able to see you if this setting is checked. This setting will keep a caller from being able to connect to your VideoPhone. When a caller tries to connect with you, they will receive - D-Link i2eye | Product Manual - Page 48
Using the DVC-1100 with D-Link Routers Most D-Link routers now support a feature that allows for easy one-click configuration of the DVC-1100. You will not need to manually configure the ports. Upgrading your router to the latest firmware might be necessary to support this feature. If you have other - D-Link i2eye | Product Manual - Page 49
router. You may be able to connect to another VideoPhone, but not receive any video or audio. This is a typical scenario of a firewall blocking the ports needed by the DVC-1100 to send audio and video. If this is the case, you need to open the ports on your router to the Internet to allow access to - D-Link i2eye | Product Manual - Page 50
Using the DVC-1100 with Routers, Gateways or Broadband Modems (continued) Opening Ports on Your Routers and Gateways (continued) How to open ports on a router G B A D F E C A total of 7 ports must be opened for the DVC-1100 to work with most routers or firewalls. To open these ports, please - D-Link i2eye | Product Manual - Page 51
Click Save Settings to complete You have now completed the opening of the 7 ports. Your DVC-1100 is ready to use with your router or gateway! (Important: Not all routers and gateways are the same; please refer to your router or gateway user manual for specific instructions on opening ports.) 51 - D-Link i2eye | Product Manual - Page 52
port, it will be necessary to install a hub or switch between the modem and the rest of the network. Using an Ethernet cable, connect the modem's Ethernet port to the applicable uplink port on the hub. Once that is done, you can plug the PC and DVC-1100 VideoPhone into any other available port - D-Link i2eye | Product Manual - Page 53
to the Using the DVC-1100 with Routers, Gateways or Broadband Modems section starting on page 49 for detailed installation instructions. Broadband Modem Only This section applies only in the instance that the broadband connection is used exclusively with the DVC-1100 VideoPhone and there are no - D-Link i2eye | Product Manual - Page 54
party has a DVC-1100 VideoPhone and you cannot connect to them via the Directory Service, they are probably not registered. 2. Cannot make direct IP calls. VideoPhone is not connected to the Internet. See the Internet Connection section (starting with #19) in this Troubleshooting Guide. The person - D-Link i2eye | Product Manual - Page 55
the ringer on the phone is turned on. Consult your telephone user manual for reference. 7. VideoPhone freezes-up while answering a call VideoPhone is not functioning properly behind a firewall See #9 in the next section, "No video in a call" solution. 8. Poor video in a call. Camera out of focus - D-Link i2eye | Product Manual - Page 56
administrator for help on doing this. Port forward the appropriate ports to the VideoPhone. The VideoPhone needs ports 1720 (TCP) and ports 15328-15333 (TCP and UDP) open to function properly. See the section Using the DVC-1100 with Routers, Gateways or Broadband Modems on page 49, or consult - D-Link i2eye | Product Manual - Page 57
. Consult your telephone user manual for reference. Port forward the appropriate ports to the VideoPhone. The VideoPhone needs ports 1720 (TCP) and ports 15328-15333 (TCP and UDP) open to function properly. See the section Using the DVC-1100 with Routers, Gateways or Broadband Modems on page 49 - D-Link i2eye | Product Manual - Page 58
cases, consult your router manual/network administrator. Update Server is temporarily unavailable. If the Update Status Icon is the only one showing as "failed", you will not be prevented from making and receiving videocalls. 16. Error displays on main screen. VideoPhone cannot obtain public IP - D-Link i2eye | Product Manual - Page 59
and DNS values. If the VideoPhone is on a private network consult your router's user manual or network administrator. Broadband Modem not enabled to assign more than one private IP (This is common in DSL environments) Reset modem. Once booted, connect the VideoPhone and allow the DHCP function to - D-Link i2eye | Product Manual - Page 60
to verify the correct send and receive speeds for your VideoPhone. Incorrect entries for network speed. While in a call, turn on Connection Status from the View menu. If the VideoPhone is reporting packet loss, decrease your receive speed until the VideoPhone reports zero percent packet loss. If - D-Link i2eye | Product Manual - Page 61
Troubleshooting (continued) 24. VideoPhone does not boot up. Video is not being displayed on television. Ensure that the video and audio cables are plugged in correctly to both the VideoPhone and television. The television should be set for video input. Consult your television user manual for - D-Link i2eye | Product Manual - Page 62
repeaters please contact sales at 1800-326-1688 There are wireless booster antennas available online, unfortunately D-Link is unable to support/warranty that. For more troubleshooting information on D-Link wireless devices, please visit http://support.dlink.com and search the FAQ section. 62 - D-Link i2eye | Product Manual - Page 63
video What is the D-Link Directory Service? The D-Link Directory Service is a D-Link hosted server which allows you to register a "phone number" with your DVC-1100 VideoPhone. When someone with a DVC-1100 dials this "phone number", your. DVC-1100 will ring and you will be able to accept a call - D-Link i2eye | Product Manual - Page 64
1100. The Directory Service allows for calling another DVC-1100 VideoPhone by using a phone number instead of using an IP Address. Do I need a PC to use i2eye? . i2eye is a complete standalone system that handles all the communications, so you don't need a PC. Just connect it to the TV and broadband - D-Link i2eye | Product Manual - Page 65
as a leading Ethernet manufacturer. The DVC-1100 wireless broadband VideoPhone uses the 802.11b standard to connect to a wireless network. Do I have to take every call? . i2eye's configuration menu provides settings for three types of privacy: Audio Privacy, Video Privacy, and Do Not Disturb, so - D-Link i2eye | Product Manual - Page 66
a high speed through a user's telephone line. The most common DSL is ADSL (Asymmetrical Digital Subscribers Line) where the download speed is usually much higher than the upload speed. Ethernet: The port on the back of the DVC-1100 VideoPhone that is used to send and receive data over a network. 66 - D-Link i2eye | Product Manual - Page 67
with router. Also called a residential gateway. VideoPhone, router) that doesn't change. See DHCP. ISP (Internet Service Provider): A commercial organization that provides subscribers with access to the Internet. Keys (Encryption): Encryption keys allow you to easily change wireless - D-Link i2eye | Product Manual - Page 68
that is received on the specified ports. This is ports. Site Survey: A function that looks for available wireless networks. SQCIF (Subquarter Common Intermediate Format): An intermediate video format. SQCIF resolution is 128x96. The DVC-1100 VideoPhone will send SQCIF-sized video only if the remote - D-Link i2eye | Product Manual - Page 69
to an existing wireless network. TCP (Transmission Control Protocol): An Internet protocol used by the. DVC-1100 VideoPhone in addition to UDP. UDP (User Datagram Protocol): The Internet protocol most commonly used by the DVC-1100 VideoPhone to send and receive audio and video data. WAN (Wide - D-Link i2eye | Product Manual - Page 70
interface- Full Duplex Audio Echo cancellation Voice only to and from Voice over IP endpoints DVC-1100 Robust Audio Half-duplex speakerphone Input/Output Power Audio Out Video Out 10BaseT Ethernet (RJ-45) SLIC for telephone External Microphone 802.11b antenna Camera Manual tilt Manual focus 70 - D-Link i2eye | Product Manual - Page 71
Specifications (continued) LED Indicators Power Status Video monitor WLAN activity Network link and transmit Dialing Capabilities Speed dial list allows up to 50 entries Manual dialing with telephone handset using Directory Service Manual dialing with direct IP entry Remote Software Update Software - D-Link i2eye | Product Manual - Page 72
Brazil British Virgin Islands Brunei Bulgaria Burundi Cambodia Cameroon Canada Cape Verdi Cayman Islands Central African Republic Chad Chile Mayotte Congo Cook Islands Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Diego Garcia Code 253 767 809 593 20 503 240 291 372 251 500 679 358 33 - D-Link i2eye | Product Manual - Page 73
Nicaragua Niger Nigeria Niue North Korea North Yemen Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russia Rwanda Code 670 378 239 966 221 381 248 232 65 421 386 677 252 27 82 34 94 290 869 249 597 268 46 41 963 - D-Link i2eye | Product Manual - Page 74
software and user documentation on the i2eye website. U.S. and Canadian customers can contact D-Link Technical Support through our web site or by phone. Tech Support for customers within the United States: D-Link i2eye Technical Support over the Telephone: (800) 93-i2EYE D-Link Technical Support - D-Link i2eye | Product Manual - Page 75
the purchase price is refunded, shall become the property of D-Link upon replacement or refund. Limited Software Warranty: D-Link warrants that the software portion of the product ("Software") will substantially conform to D-Link's then current functional specifications for the Software, as set - D-Link i2eye | Product Manual - Page 76
manual for the product, and normal maintenance; Damage that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage; Any hardware, software, firmware or other products or services provided by anyone other than D-Link warranty provides specific legal rights and - D-Link i2eye | Product Manual - Page 77
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit - D-Link i2eye | Product Manual - Page 78
Registration Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. Version 2.40 April 25, 2007 78
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Manual
Wireless Broadband VideoPhone
(Pat US7, 164, 435 B2)
v2.40
i2eye
TM
DVC-1100