D-Link DVC-1000 Product Manual

D-Link DVC-1000 Manual

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  • D-Link DVC-1000 | Product Manual - Page 1
    DVC-1000 i2eyeTM (PAT US7, 164, 435 B2) Broadband VideoPhone Manual v2.40
  • D-Link DVC-1000 | Product Manual - Page 2
    Menu 24 Using the DVC-1000 with D-Link Routers 42 Using the DVC-1000 with Routers, Gateways or Modems 43 Troubleshooting 48 Frequently Asked Questions 55 Glossary of Terms 58 Technical Specifications 61 List of Country Codes 63 Contacting Technical Support 65 Warranty ...66 Registration
  • D-Link DVC-1000 | Product Manual - Page 3
    . You know who is calling before you answer and the audio or video of the DVC-1000 can be turned off whenever desired. This manual provides the instructions to install and use your D-Link i2eye DVC-1000 Broadband VideoPhone and will help to make your VideoPhone experience go as smoothly as possible.
  • D-Link DVC-1000 | Product Manual - Page 4
    D-Link i2eye DVC-1000 Broadband VideoPhone  Power Adapter  Instruction Manual  Quick Installation Guide  Remote Control with batteries  Standard Composite RCA Audio / Video Cable  Cat 5 RJ-45 Ethernet Cable Note: Using a power supply with a different voltage than the one included with the DVC
  • D-Link DVC-1000 | Product Manual - Page 5
    broadband cable/DSL or network connections for high-quality video  H.323 Internet videoconferencing standard compliant  Uses the D-Link Directory Service Auto mapping of IP address  Advanced video and audio privacy protection  Video and / or DVC-1000 to assist you in setting up your VideoPhone. 
  • D-Link DVC-1000 | Product Manual - Page 6
    and Activity Power A green light indicates the DVC-1000 is ON Status This LED turns on briefly at power up. It is then off during normal operation Call Steady red light indicates video is being sent and a call is Monitor in progress Activity Link Status LED Back LED Location and Activity
  • D-Link DVC-1000 | Product Manual - Page 7
    page 43 in this manual if you are using the DVC-1000 VideoPhone with a router, gateway or broadband modem. The DVC-1000 needs to be setup before use. You can use the Quick Installation Guide (included with the DVC-1000) to perform the hardware. installation. Each cable (video, audio, Ethernet and AC
  • D-Link DVC-1000 | Product Manual - Page 8
    e l e p h o n e n u m b e r o r I P. address) enter it directly by pressing the number keys. The * (asterisk--sometimes called a "star" key) is used to enter a "." (period, also called a "dot".) When entering alphanumeric information, the or Picture-in-Picture Self-view or Remote View Mute Video 
  • D-Link DVC-1000 | Product Manual - Page 9
    Using the On-Screen Keyboard The DVC-1000 uses a keyboard that appears on-screen to enter text into the Setup Wizard screens. When the cursor is located in a setup screen that requires characters
  • D-Link DVC-1000 | Product Manual - Page 10
    code and Phone number. Note: The Country code for the United States and Canada is "1". See the Appendix of the. DVC-1000 manual for DVC-1000 VideoPhone. You can use your regular phone number or make up a new one. Only your name will be displayed at the other end of the video call. Your phone
  • D-Link DVC-1000 | Product Manual - Page 11
    DVC-1000 call over the Internet. There are three types of network connections to choose from: DHCP, Fixed IP broadband modem that offers dynamic IP addressing or when behind a router/DHCP server that offers static DHCP. Fixed IP is used when connecting to a broadband connection that offers static IP
  • D-Link DVC-1000 | Product Manual - Page 12
    modem that offers a PPPoE connection. Your user name and password for the PPPoE account must be entered in the provided fields. IP address, Subnet mask and Gateway If Fixed IP is chosen, enter each of these settings for the DVC-1000. You will be able to obtain the IP address, subnet mask and gateway
  • D-Link DVC-1000 | Product Manual - Page 13
    domain names (for example www.dlink.com, which is easy for people to use and remember) to IP addresses, which are what computers use to find each other on the Internet. Network Speed Screen The Network Speed screen asks you to select the type of broadband
  • D-Link DVC-1000 | Product Manual - Page 14
    with others and even use a phone recorder to allow recording of an audio message when someone calls your VideoPhone and you are not available. The DVC-1000 supports dialing methods throughout the world. Please refer to page 21 for details on how to dial local video calls, calls outside of your
  • D-Link DVC-1000 | Product Manual - Page 15
    operation completes. If the icon appears with a yellow "X" through it, this means the operation was unsuccessful. This is a list of the status icons: Checking for i2eye updates Obtaining the Public IP address (Router's Address) DVC-1000 is registering with the Directory Service 15
  • D-Link DVC-1000 | Product Manual - Page 16
    the. DVC-1000 is registering with the i2eye Directory Service to allow phone number dialing. If the Directory Service cannot be reached, the icon appears. This means you cannot use phone numbers to call other VideoPhones, but you can still make VideoPhone calls by inputting the IP address
  • D-Link DVC-1000 | Product Manual - Page 17
    a dialog box. If the telephone attached to your DVC-1000 is a cordless model, press TALK on your phone to accept the call. Placing a Manually Dialed VideoPhone Call with the Telephone Handset Pick up the telephone handset. The DVC-1000 VideoPhone senses the phone is off the hook and a prompt appears
  • D-Link DVC-1000 | Product Manual - Page 18
    DVC-1000 VideoPhone Main Menu, select DIAL. The Manual Dial screen appears. Navigate with the arrow keys on the remote control to the Manual Dial button and press ENTER. You can enter a phone number if you and the party you are calling are connected to the Directory Service, or you can enter an IP
  • D-Link DVC-1000 | Product Manual - Page 19
    Using the DVC-1000 (continued) Placing a Speed-dial VideoPhone Call with the Remote To add a VideoPhone number or IP address as a Speed Dial dial name assigned to the party you want to call and press ENTER. The DVC-1000 VideoPhone rings while you wait for your call to be answered by the party on
  • D-Link DVC-1000 | Product Manual - Page 20
    remote control. When the dialog appears on the video display telling you to hang up the phone, go ahead and hang up the phone. Speakerphone Mode is now active. When in Speakerphone Mode with the built-in microphone, you should face the DVC-1000 VideoPhone unit when you speak so the microphone will
  • D-Link DVC-1000 | Product Manual - Page 21
    the DVC-1000 (continued) Entering Phone Numbers The DVC-1000 can connect with other DVC-1000 VideoPhones throughout the world. During the setup of the DVC-1000, you entered a Country code into the Personal Information screen, along with an Area code and a Phone number. To make calling a VideoPhone
  • D-Link DVC-1000 | Product Manual - Page 22
    code, but a different Area code (i.e., "a long-distance" call), enter the Area code and Phone number of the party you are calling. (Remember: The DVC-1000 uses the Internet for completing calls and not long-distance phone lines!) Example: The VideoPhone you are calling has an Area code of 949 and
  • D-Link DVC-1000 | Product Manual - Page 23
    the DVC-1000 (continued) Entering IP addresses Calling a VideoPhone or H.323 Device with an IP address If you are unable to dial another DVC-1000 by using its phone number, you can complete a call by entering the IP address of the VideoPhone you want to call. This will require obtaining the IP
  • D-Link DVC-1000 | Product Manual - Page 24
    i2eye VideoPhone number, by entering an IP address, or select an entry on the speed dial list. View Allows you to specify what is seen on the main application screen. Choose full screen view or the default view, as well as Internet connection status. Settings Change settings relating to video
  • D-Link DVC-1000 | Product Manual - Page 25
    to start a VideoPhone call. Recent Calls The Recent Calls feature displays a list of recently dialed calls. To access this feature, select Recent Calls on the Dial screen. The window below will appear. Navigate to the desired phone number using the up and down buttons on the DVC-1000 and press the
  • D-Link DVC-1000 | Product Manual - Page 26
    To add a Speed Dial entry, enter a name and a number (or an IP address) using the remote's number pad or the on-screen keyboard. John Smith 1 the Speed Dial List. Allows the modification of either the name or number (or IP address) of a selected Speed Dial entry. Closes the Dial screen, saving the
  • D-Link DVC-1000 | Product Manual - Page 27
    in the lower left corner of the main screen. Details (Button) View Connection Details Click this button to view the connection details. Items such as video and audio formats and call rates will be displayed. The connection details can be viewed only while the DVC-1000 VideoPhone is on a call. 27
  • D-Link DVC-1000 | Product Manual - Page 28
    DNS address, public IP address, transmit and receive network speeds and a PING network diagnostic tool. Update Video Mic Vol Close DVC-1000 will look for system updates each time it starts up. This setting allows you to search for an update manually. Adjustments to the video display settings can
  • D-Link DVC-1000 | Product Manual - Page 29
    >General Always answer incoming calls Selecting this checkbox allows the DVC-1000 to automatically accept any incoming call. You will hear two call is received. Until you turn off video privacy, this will block a caller from seeing you. Play sound with user input Select this checkbox to hear a
  • D-Link DVC-1000 | Product Manual - Page 30
    . This is not associated with your home phone, though you may wish to use your home phone number to make remembering the number easier, or you may make up a new one. This phone number will not be visible to any other users. The DVC-1000 can support global phone number formats.. (up to 4 digit area
  • D-Link DVC-1000 | Product Manual - Page 31
    button is "grayed out" it means that your. DVC-1000 is searching for a public IP address. If this lasts more than 30 seconds, the DVC-1000 will most likely not find a public IP address. Please see #18 in the Troubleshooting section in this manual for more information. Allows for setting transmit and
  • D-Link DVC-1000 | Product Manual - Page 32
    option and is used when connecting directly to a broadband modem that offers dynamic IP addressing or when behind a router/DHCP server that offers static DHCP. Fixed IP Fixed IP is used when connecting to a broadband connection that offers static IP addressing or when behind a router that is not
  • D-Link DVC-1000 | Product Manual - Page 33
    PPPoE connection. Your user name and password for the PPPoE account must be entered in the provided fields. IP address, Subnet mask & Gateway User name & Password These Ethernet hardware of your DVC-1000. If you need to know the MAC address of your DVC-1000, it can be found on this screen. 33
  • D-Link DVC-1000 | Product Manual - Page 34
    secondary DNS addresses are recommended, only the primary address is required. The Domain Name System (DNS) translates Internet domain names (for example www.dlink.com which is easy for people to use and remember) to IP addresses, which are what computers use to find each other on the Internet. 34
  • D-Link DVC-1000 | Product Manual - Page 35
    on the Main Screen will appear with an "X" to indicate the. DVC-1000 is not connected to the Internet. Specify public IP (Optional) Select this checkbox if you want to manually change the DVC-1000 VideoPhone's public IP address. Public IP address Using the number pad on the remote or the on
  • D-Link DVC-1000 | Product Manual - Page 36
    box. Overestimating these settings may affect the call quality and is not recommended. Contact your ISP, network administrator, or look in your modem manual for correct values. The send and receive settings can be different speeds. Typically Cable and DSL modems receive at a higher speed and send
  • D-Link DVC-1000 | Product Manual - Page 37
    connection. If you are having problems establishing a connection to another. VideoPhone after the setup of the DVC-1000, you can use the PING If the IP address is valid, and the connection is made. successfully, a "Pass. Host Reachable" message is received. If you enter a valid IP address and
  • D-Link DVC-1000 | Product Manual - Page 38
    the box to automatically check for updates of the DVC-1000 VideoPhone. It is recommended this box be checked to DVC-1000 will check for an update. If an update is found the following message will appear. Clicking YES will begin an update of the firmware in the DVC-1000. A restart of the DVC-1000
  • D-Link DVC-1000 | Product Manual - Page 39
    You may see "Automatically adjust video brightness" in older versions of the. DVC-1000 Hardware. The DVC-1000 has the Automatically adjust video contrast checkbox enabled by default, allowing automatic adjustment of the video contrast every 30 seconds. To manually adjust the Video settings, you must
  • D-Link DVC-1000 | Product Manual - Page 40
    the sensitivity of the built-in microphone from the Volume Adjustment screen. This adjustment will control how the party on the other end of the VideoPhone connection hears you. To adjust the volume press the right arrow to increase the setting and the left arrow to decrease the setting. The slider
  • D-Link DVC-1000 | Product Manual - Page 41
    sent to the remote caller. No one on the other end of the VideoPhone call will be able to hear you if this setting is checked, although they can see you. Video Privacy Do not Disturb Video Privacy keeps your video from being sent to the remote caller. The person on the other end
  • D-Link DVC-1000 | Product Manual - Page 42
    Using the DVC-1000 with D-Link Routers Most D-Link routers now support a feature that allows easy one-click configuration of the DVC-1000. You will not need to manually configure the ports. Upgrading your router to the latest firmware might be necessary to support this feature. If you have other
  • D-Link DVC-1000 | Product Manual - Page 43
    Broadband Modems Opening Ports on Your Routers and Gateways The firewall security features built into most routers and gateways may prevent users from accessing the video and audio of their DVC-1000. A router connects to the Internet through a series of numbered ports. The ports used by the DVC-1000
  • D-Link DVC-1000 | Product Manual - Page 44
    Using the DVC-1000 with Routers, Gateways or Broadband Modems (continued) Opening Ports on Your Routers and Gateways (continued) How to open ports on a router G A B C D E F A total of 7 ports must be opened for the DVC-1000 to work with most routers or firewalls. To open these ports, please
  • D-Link DVC-1000 | Product Manual - Page 45
     Click Save Settings to complete You have now completed the opening of the 7 ports. Your DVC-1000 is ready to use with your router or gateway! (Important: Not all routers and gateways are the same; please refer to your router or gateway user manual for specific instructions on opening ports.) 45
  • D-Link DVC-1000 | Product Manual - Page 46
    port, it will be necessary to install a hub or switch between the modem and the rest of the network. Using an Ethernet cable, connect the modem's Ethernet port to the applicable uplink port on the hub. Once that is done, you can plug the PC and DVC-1000 VideoPhone into any other available port
  • D-Link DVC-1000 | Product Manual - Page 47
    are available. In order to install the DVC-1000 VideoPhone as another device behind a hub assign an available public IP address to the VideoPhone. Refer to the Broadband Modem Only section, below, for detailed installation instructions. Broadband Modem, Multiple PCs and a Router Commonly found
  • D-Link DVC-1000 | Product Manual - Page 48
    If the other party has a DVC-1000 VideoPhone and you cannot connect to them via the Directory Service, they are probably not registered. 2. Cannot make direct IP calls. VideoPhone is not connected to the Internet. See the Internet Connection section in this Troubleshooting Guide. The person you are
  • D-Link DVC-1000 | Product Manual - Page 49
    sure the ringer on the phone is turned on. Consult your telephone user manual for reference. 7. VideoPhone freezes-up while answering a call. VideoPhone is not functioning properly behind a firewall See #9 in the next section, "No video in a call" solution. 8. Poor video in a call. Camera out of
  • D-Link DVC-1000 | Product Manual - Page 50
    sure that the TV is set for video input. Consult your TV manual for reference. Incorrect network speeds. See Incorrect Network Speeds Section in this Troubleshooting Guide. VideoPhone is not functioning properly behind a firewall. Place the IP address of the VideoPhone in the DMZ of the firewall
  • D-Link DVC-1000 | Product Manual - Page 51
    . Consult your telephone user manual for reference. Port forward the appropriate ports to the VideoPhone. The VideoPhone needs ports 1720 (TCP) and ports 15328-15333 (TCP and UDP) open to function properly. See the section Using the DVC-1000 with Routers, Gateways or Broadband Modems on page 43
  • D-Link DVC-1000 | Product Manual - Page 52
    Troubleshooting manual/ VideoPhone cannot obtain public IP address (Router's address). See "VideoPhone cannot obtain IP address automatically" section, #18 below. 17. Error displays on main screen. VideoPhone could not register with the Directory Service. Sometimes it takes the VideoPhone
  • D-Link DVC-1000 | Product Manual - Page 53
    Troubleshooting (continued) 18. VideoPhone cannot obtain IP address automatically Not properly connected to a DHCP server. Check connection to LAN, by verifying a link light on the back of the VideoPhone. Make sure that the router is setup for DHCP. Consult either your router's user manual for
  • D-Link DVC-1000 | Product Manual - Page 54
    is not being displayed on television. Ensure that the video and audio cables are plugged in correctly to both the VideoPhone and television. The television should be set for video input. Consult your television user manual for support. The VideoPhone doesn't have power or is not turned on. Ensure
  • D-Link DVC-1000 | Product Manual - Page 55
    pictures rather than full motion video. 4 What is the D-Link Directory Service? The D-Link Directory Service is a D-Link hosted server which allows you to register a "phone number" with your DVC-1000 VideoPhone. When someone with a DVC-1000 dials this "phone number", your DVC-1000 will ring and you
  • D-Link DVC-1000 | Product Manual - Page 56
    1000. The Directory Service allows for calling another DVC-1000 VideoPhone by using a phone number instead of using an IP address. 8 Do I need a PC to use i2eye? i2eye is a complete standalone system that handles all the communications, so you don't need a PC. Just connect it to the TV and broadband
  • D-Link DVC-1000 | Product Manual - Page 57
    any webcam to connect to the DVC-1000. NetMeeting is a common H.323-compatible videoconferencing software application. 12 What standards drive i2eye? i2eye is based on the H.323 industry standard video streaming over IP protocol. This ensures that any H.323 compliant device will communicate together
  • D-Link DVC-1000 | Product Manual - Page 58
    through a user's telephone line. The most common DSL is ADSL (Asymmetrical Digital Subscribers Line) where the download speed is usually much higher than the upload speed. Ethernet: The port on the back of the DVC-1000 VideoPhone that is used to send and receive data over a network. H.323: Standard
  • D-Link DVC-1000 | Product Manual - Page 59
    IP address. NAT devices forward all incoming and outgoing information to the correct network devices. Most NAT devices have firewall capabilities. QCIF (Quarter Common Intermediate Format): An intermediate video format. QCIF resolution is 176x144. The DVC-1000 VideoPhone will send QCIF-sized video
  • D-Link DVC-1000 | Product Manual - Page 60
    Service traffic. Port Forwarding: The phone system. TCP (Transmission Control Protocol): An Internet protocol used by the. DVC-1000 VideoPhone in addition to UDP. UDP (User Datagram Protocol): The Internet protocol most commonly used by the DVC-1000 VideoPhone to send and receive audio and video
  • D-Link DVC-1000 | Product Manual - Page 61
    DVC-1000 Robust Video Audio Telephone interface- Full Duplex Audio Echo cancellation Voice only to and from Voice over IP endpoints DVC-1000 Robust Audio Half-duplex speakerphone Input/Output Power Audio Out Video Out 10BaseT Ethernet (RJ-45) SLIC for telephone External Microphone Camera Manual
  • D-Link DVC-1000 | Product Manual - Page 62
    Directory Service Manual dialing with direct IP entry Remote Software Update Software update, automatic or manual Network Standard:IEEE 802.3 IP-based network including Ethernet, Cable, DSL, or T-1 DHCP compliant or fixed IP with subnet mask, DNS and gateway Physical DVC-1000 VideoPhone: height
  • D-Link DVC-1000 | Product Manual - Page 63
    Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Hercegovina Botswana Brazil British Virgin Islands Brunei Bulgaria Burundi Cambodia Cameroon Canada Cape Verdi Cayman Islands Central African Republic Chad Chile China Colombia Comoros and Mayotte Congo Cook Islands Costa Rica Croatia
  • D-Link DVC-1000 | Product Manual - Page 64
    List of Country Codes (Continued) Code 231 218 423 370 352 853 389 261 265 60 960 223 356 692 222 230 52 373 33 976 473 212 258 95 264 674 977 31 599 869 687 64 505 227 234 683 850 967 47 968 92 680 507 675 595 51 63 48 351 974 40 7 250 Country Liberia Libya Liechtenstein Lithuania
  • D-Link DVC-1000 | Product Manual - Page 65
    D-Link i2eye Technical Support over the Telephone: (800) 93-i2EYE D-Link Technical Support over the Internet: http://www.i-2-eye.com Tech Support for customers within Canada: D-Link Technical Support over the Telephone: (800) 361-5265 D-Link Technical Support over the Internet: http://support.dlink
  • D-Link DVC-1000 | Product Manual - Page 66
    ) that is replaced by D-Link, or for which the purchase price is refunded, shall become the property of D-Link upon replacement or refund. Limited Software Warranty: D-Link warrants that the software portion of the product ("Software") will substantially conform to D-Link's then current functional
  • D-Link DVC-1000 | Product Manual - Page 67
    covered in the operating manual for the product, and normal maintenance; Damage that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage; Any hardware, software, firmware or other products or services provided by anyone other than D-Link; Products that have been
  • D-Link DVC-1000 | Product Manual - Page 68
    Link Systems, Inc. All rights reserved. CE Mark Warning: This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user if not installed and used in accordance with the instructions, may cause harmful interference to radio communication.
  • D-Link DVC-1000 | Product Manual - Page 69
    Registration Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. Version 2.4 (April 30, 2007) 69
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Manual
Broadband VideoPhone
DVC-1000
v2.40
(PAT US7, 164, 435 B2)
i2eye
TM