Compaq Pro 6300 Getting Started Guide
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- Compaq Pro 6300 | Getting Started Guide - Page 1
Getting Started HP Business PCs - Compaq Pro 6300 | Getting Started Guide - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should latest user guide, go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Software - Compaq Pro 6300 | Getting Started Guide - Page 3
About this book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - Compaq Pro 6300 | Getting Started Guide - Page 4
iv About this book - Compaq Pro 6300 | Getting Started Guide - Page 5
drivers 1 Customizing the monitor display ...2 Turning off the computer ...2 If you encounter issues ...2 Performing basic troubleshooting ...2 Visual inspection: No boot, no power, no video 2 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...3 HP Support - Compaq Pro 6300 | Getting Started Guide - Page 6
computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run - Compaq Pro 6300 | Getting Started Guide - Page 7
vii - Compaq Pro 6300 | Getting Started Guide - Page 8
viii - Compaq Pro 6300 | Getting Started Guide - Page 9
hotfix from Microsoft to add support or downgrade to TPM 1.2. 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend Update monthly thereafter. Installing or upgrading device drivers When installing optional hardware devices after the - Compaq Pro 6300 | Getting Started Guide - Page 10
this section in the order presented, until your issue is resolved. You can find additional troubleshooting information in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Select Find your product, enter the model number of the computer, and click - Compaq Pro 6300 | Getting Started Guide - Page 11
and guided assistance. HP Support Assistant is preinstalled on all HP or Compaq computers running Windows 7. To access HP Support Assistant in Windows 7, double-click the HP Support Assistant icon on your desktop. Using HP PC Hardware Diagnostics If HP Support Assistant is unable to detect a problem - Compaq Pro 6300 | Getting Started Guide - Page 12
memory and hard drive) that are accessible only if the USB or hard drive versions are not detected Downloading HP PC Hardware Diagnostics to a USB device NOTE: Instructions ://www.hp.com. 2. Point to Support, located at the top of the page, and then click Download Drivers. 3. In the text box, enter - Compaq Pro 6300 | Getting Started Guide - Page 13
technical support. ● Check the power LED on the front of the computer to see if it is flashing and listen for a series of beeps emanating from the computer. The flashing lights and/or beeps are error codes that will help you diagnose the problem. Refer to the Maintenance and Service Guide (English - Compaq Pro 6300 | Getting Started Guide - Page 14
you call. ● Spend time troubleshooting the problem with the service technician. NOTE: For sales information , see Help and Support. To access Help and Support, select Start > Help and Support. Recovery after a system , or system diagnostics). You can also manually create a system restore point at any - Compaq Pro 6300 | Getting Started Guide - Page 15
using. NOTE: DVD+R DL, DVD-R DL, or DVD±RW discs are not supported. ● You have the option of creating a recovery USB flash drive instead, using media using blank DVD (s), and then click Next. 4. Follow the on-screen instructions. Label each disc after you make it (for example, Recovery 1, Recovery - Compaq Pro 6300 | Getting Started Guide - Page 16
must use a larger USB flash drive. Click Next. 6. Follow the on-screen instructions. When the process is complete, label the USB flash drive and store it in you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc - Compaq Pro 6300 | Getting Started Guide - Page 17
Control, see Help and Support: Select Start > Help and Support. To create a backup using Follow the on-screen instructions to set up your backup. System Restore If you have a problem that might be due reinstalls the operating system, programs, and drivers. However, you must reinstall any software - Compaq Pro 6300 | Getting Started Guide - Page 18
this procedure. If you have not already created this media, follow the instructions in Creating recovery media on page 6. If the computer is working and 1. Turn off the computer. If necessary, press and hold the power button until the computer turns off. 2. Disconnect all peripheral devices from - Compaq Pro 6300 | Getting Started Guide - Page 19
the on-screen instructions to continue. 6. - If the computer is not responding, press and hold the power button for approximately 5 seconds or until the computer turns off. to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using Creating recovery - Compaq Pro 6300 | Getting Started Guide - Page 20
the computer and press Esc as the computer is powering on to see the startup menu. Use the arrow Driver Recovery DVD. 2. Follow the on-screen instructions to install the Hardware Enabling Drivers support for your specific model ● Install HP support software for your computer ● Purchase supplies and - Compaq Pro 6300 | Getting Started Guide - Page 21
process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register display settings for Windows 8 separately for the Start screen and the desktop. To customize the Start screen: 1. Point to the upper-right - Compaq Pro 6300 | Getting Started Guide - Page 22
Right-click on the desktop, and then click Personalize troubleshooting information in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support disconnect the power cord from the power source before opening the computer. If you encounter problems with the - Compaq Pro 6300 | Getting Started Guide - Page 23
you hear beeps, see the Maintenance and Service Guide (English only) for interpretation and recommended action. HP Support Assistant HP Support Assistant is an HP application that helps you maintain the performance of your computer and resolve problems through automated updates and tune-ups, built - Compaq Pro 6300 | Getting Started Guide - Page 24
in the BIOS (for memory and hard drive) that device NOTE: Instructions for downloading HP to Support, located at the top of the page, and then click Download Drivers. power cord from the wall outlet and allow the internal system components to cool before you touch them. If you are having problems - Compaq Pro 6300 | Getting Started Guide - Page 25
● Check the power LED on the front of the computer to see if it is flashing and listen for a series of beeps emanating from the computer. The flashing lights and/or beeps are error codes that will help you diagnose the problem. Refer to the Maintenance and Service Guide (English only) for details. ● - Compaq Pro 6300 | Getting Started Guide - Page 26
and Support. From the Start screen, type help, and then select Help and Support. Creating a bootable recovery drive that can be used to troubleshoot a computer that is unable to start. The USB have not already created this media, follow the instructions in Creating recovery media and backups on page - Compaq Pro 6300 | Getting Started Guide - Page 27
power button to turn on the computer. 4. As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the F11 HP Recovery message appears on the screen. 5. Select Troubleshoot click Next. 8. Follow the on-screen instructions to continue. System Recovery using HP Recovery - Compaq Pro 6300 | Getting Started Guide - Page 28
Help and Support. From the Start screen, type help, and then select Help and Support. Using Reset use the Windows operating system media and the Driver Recovery media (purchased separately); see Recovery using 6. Select Troubleshoot. 7. Select Reset. 8. Follow the on-screen instructions to continue. - Compaq Pro 6300 | Getting Started Guide - Page 29
keyboard key. 4. Follow the on-screen instructions. After the repair is completed and the Windows desktop appears: 1. Remove the Windows operating system media, and then insert the Driver Recovery media. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications. Using - Compaq Pro 6300 | Getting Started Guide - Page 30
to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend color settings, font sizes, and power management settings. For more information, your monitor. ▲ Right-click on the Windows desktop, then click Personalize or Screen resolution to change - Compaq Pro 6300 | Getting Started Guide - Page 31
find additional troubleshooting information in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Select damage, always disconnect the power cord from the power source before opening the computer. If you encounter problems with the computer, monitor - Compaq Pro 6300 | Getting Started Guide - Page 32
you hear beeps, see the Maintenance and Service Guide (English only) for interpretation and recommended action. HP Support Assistant HP Support Assistant is an HP application that helps you maintain the performance of your computer and resolve problems through automated updates and tune-ups, built - Compaq Pro 6300 | Getting Started Guide - Page 33
core set of diagnostics in the BIOS (for memory and hard drive) that are accessible only if the Diagnostics to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics ( hp.com. 2. Point to Support, located at the top of the page, and then click Download Drivers. 3. In the text box - Compaq Pro 6300 | Getting Started Guide - Page 34
technical support. ● Check the power LED on the front of the computer to see if it is flashing and listen for a series of beeps emanating from the computer. The flashing lights and/or beeps are error codes that will help you diagnose the problem. Refer to the Maintenance and Service Guide (English - Compaq Pro 6300 | Getting Started Guide - Page 35
of your computer when you call. ● Spend time troubleshooting the problem with the service technician. NOTE: For sales information and warranty upgrades ( website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can use Windows tools to - Compaq Pro 6300 | Getting Started Guide - Page 36
can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the recovery media. ◦ The creation process can take an hour or - Compaq Pro 6300 | Getting Started Guide - Page 37
then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/ or applications Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does - Compaq Pro 6300 | Getting Started Guide - Page 38
f11 while the computer boots, or press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, select System Recovery, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to - Compaq Pro 6300 | Getting Started Guide - Page 39
; see Creating HP Recovery media (select products only) on page 27. NOTE: The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery - Compaq Pro 6300 | Getting Started Guide - Page 40
hardware, as well as instructions for upgrading this series of computers; includes information on RTC batteries, memory, and power supply. ● Maintenance and Service Guide (English only)-Provides information on parts removal and replacement, troubleshooting, Desktop Management, setup utilities - Compaq Pro 6300 | Getting Started Guide - Page 41
features. NOTE: For additional information about a particular assistive technology product, contact customer support for that product. Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users. If you have an issue with a product or
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Getting Started
HP Business PCs