BenQ WDC20 User Manual
BenQ WDC20 Manual
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BenQ WDC20 manual content summary:
- BenQ WDC20 | User Manual - Page 1
InstaShow™ S User Manual WDC20 V 2.00 - BenQ WDC20 | User Manual - Page 2
the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit www.benq.com for the latest version of this manual. The illustrations and the images in this guide are for your reference. BenQ ecoFACTS BenQ has been - BenQ WDC20 | User Manual - Page 3
Table of contents Copyright ...2 Disclaimer ...2 BenQ ecoFACTS ...2 Introduction ...5 Product features ...6 Package content ...7 Product connection ...20 Setting up and powering a Button ...20 Using Cable USB A(F) to USB A(M) ...23 Pairing a Button and Host ...24 When the Host is placed on - BenQ WDC20 | User Manual - Page 4
Function bar ...39 Main column ...40 Information ...40 WAN ...42 Wireless Network ...43 Pairing ...49 Advance Setting ...51 Scheduling...56 Tool ...57 Legal Announcement ...66 Troubleshooting ...67 1/2/20 4 - BenQ WDC20 | User Manual - Page 5
Introduction InstaShow™ S (or "the product" in this document) is a wireless device for corporate meeting rooms. Users expect devices to respond instantly, apps to launch and to control at their fingertips, and information to be available on demand. The product bypasses the complicated steps of IP - BenQ WDC20 | User Manual - Page 6
data on your laptop screen while presenting to the wireless screen with extended desktop in both Windows and OS X. • Touch back via USB port is only supported for Windows-based PCs. Macs and mobile devices cannot be controlled via touch screens. • Transmission distance depends on actual environment - BenQ WDC20 | User Manual - Page 7
Cradle Adapter & Plugs Extender Power Cable (EU Countries Only) Cable: HDMI A(M) to A(M) Cable: USB A(F) to USB A(M) Screws & Rubber Foot Quick Start Guide Velcro Strap Quick Start Guide Safety Statement • Available accessories and the pictures shown here may differ from the actual contents - BenQ WDC20 | User Manual - Page 8
PSK (Pre-Shared key) / WPA2-Enterprise) AES 128 bit Windows, MAC, Chrome. Any OS supporting HDMI standard 1.4 Max. 15M between the Button and the Host Operating: 0°C to +40°C (+32 InstaShow™ S Button Cable Reset button Split screen key LED USB Type A, HDMI Cable x1 x1 Red (error) Green (Wi - BenQ WDC20 | User Manual - Page 9
for more information. Host 8 1 7 1 1 1 6543 2 1. Fixture parts for the Antennas Refer to Assembling the Host on page 12 for more information. 2. USB-A Ports Connect to a touchscreen display, mouse, or keyboard, to control the projected screen. 3. HDMI port Connect to a display using a Cable HDMI - BenQ WDC20 | User Manual - Page 10
device is presenting. The device is in the process of pairing • The device is starting up and connecting to the host. • The device is downloading the firmware. The device is connected and working normally. The device is unable to connect to a host. The device is powered off. The device is upgrading - BenQ WDC20 | User Manual - Page 11
Installation This section will guide you on how to prepare the unit before its initial use. Environment check Before installing your InstaShow™ S kit, check the environmental conditions. 1. Do not install - BenQ WDC20 | User Manual - Page 12
ceiling and locate the alignment hole. 2. Use the screws provided to lock the lid to the ceiling. 3. Lock the first hole (1). 4. Follow the instruction in the illustration below to lock the other holes (2-4). 5. Rotate the Host counterclockwise to affix the Host to the lid. 1 Alignment hole - BenQ WDC20 | User Manual - Page 13
Attaching the Host to a ceiling mount If the display is mounted on the ceiling: 1. Attach the Host to the ceiling mount using the provided velcro strap. 2. Fix the Host to the mounting holder. 3. Use the supplied velcro to fix the mounting holder and the Host to the ceiling mount as shown in the - BenQ WDC20 | User Manual - Page 14
2. Turn the lid counter-clockwise until it clicks into place. 3. When the lid is correctly installed on the Host the alignment hole on the lid should be pointed to the LOCK print at the front side of the Host. 4. Attach the rubber feet to the recesses on the lid and put the Host right next to the - BenQ WDC20 | User Manual - Page 15
Installing the Host on the wall or trolley If you need to install the Host near a display: 1. Stick double-sided tape to the lid of the Host. 2. Affix the Host on the wall near the display. 3. Keep the antennas away from any signal obstructions. You can also place the Host on a mobile display - BenQ WDC20 | User Manual - Page 16
either upwards or downwards roughly parallel to the ceiling mount: • If you encounter bad signal reception after initial use of the Host you can manually adjust the antennas so that they tilt at a slight angle to maximize signal reception. When doing so, avoid tilting the antennas toward the ceiling - BenQ WDC20 | User Manual - Page 17
• Avoid positioning the antennas in a horizontal manner, this may result in a weak signal reception: • If the Host is attached to a metallic ceiling mount ensure that the antennas are at least 3 cm away from the metal portion of the ceiling mount: 3 cm 3 cm For table placement Position the - BenQ WDC20 | User Manual - Page 18
Assembling the adapter Every adapter provided in the box includes a plug socket and plugs based on the region in which you purchased the product. Below are images of the standard American, standard European, standard Australian, and standard UK plugs: Standard American Standard European Standard - BenQ WDC20 | User Manual - Page 19
Connecting the HDMI cable Connect the HDMI cable to the HDMI out jack of the Host and the HDMI input jack of the projector. HDMI HDMI Power supply via a power adapter (If an extender power cable is included in the package) Connect the male connector of the extender power cable to the power jack of - BenQ WDC20 | User Manual - Page 20
lights up static green when the power is supplied. HDMI POWER HDMI For BenQ IFP (Interactive Flat Panel) products, please have power supplied via a a laptop. The LAN connection can be used to configure your product and update the software. Insert a network cable with RJ-45 connectors into the LAN - BenQ WDC20 | User Manual - Page 21
key when the LED indicator turns green. • If the Button encounters problems while pairing with the Host during startup the LED indicator will flash 1. Follow the pairing instructions described in Pairing a Button and Host on page 24. 2. Connect the Button's HDMI and USB jacks to the corresponding - BenQ WDC20 | User Manual - Page 22
3. The LED indicator of the Button will flash green while the Button is starting up. 4. When the Button is ready to present, the LED indicator will turn solid green. Press the Present key when the LED indicator turns green. • Handle the Button cable with care. Rough handling might cause defects. • - BenQ WDC20 | User Manual - Page 23
laptop users. 1. Insert the HDMI cable of the Button to the HDMI converter of your laptop. 2. Connect the cable USB A(F) to your laptop. 3. Connect the Button's USB jack to the Cable USB A(M). Cable USB A(F) to USB A(M) HDMI USB Make sure your own HDMI converter is workable. Installation 23 - BenQ WDC20 | User Manual - Page 24
Buttons with your Host, you need to follow the instruction below as well. When the Host is placed on a table 1. Make sure your Host is ready with power supply. Connect the Button's HDMI and USB jacks to the corresponding inputs of a laptop. HDMI 1.4 USB 3.0 2. When the new Button is connected to the - BenQ WDC20 | User Manual - Page 25
3. Press the PAIRING key of the Host for five seconds, the LED indicator of the Host will blink blue for two minutes, waiting to pair with a Button. 00:00:00 00:00:05 If the Host is attached to the ceiling so that it is not easy to press the PAIRING key, please use the pairing process in the web - BenQ WDC20 | User Manual - Page 26
the Host and Button are successfully paired. Pairing complete The maximum number of Buttons you can pair with one Host is 32. Storing Buttons and USB cable in the cradle You are provided with two different ways to store the Buttons in the cradle. Place the Buttons in the cradle vertically - BenQ WDC20 | User Manual - Page 27
Reset the Host using the following steps: 1. Connect the power port on the Host to a power source and wait for at least 90 seconds. After the Host has been connected to a power source for at least 90 seconds, the Host LED may indicate any one of the statuses described in LED indicators of the Button - BenQ WDC20 | User Manual - Page 28
a laptop) being connected to the Host's SSID and no data (from any USB devices such as a mouse, a keyboard, or from touch back function) being a wireless device is connected to the Host's SSID; or - data (from any USB devices such as a mouse, a keyboard, or from touch back function) is transmitted - BenQ WDC20 | User Manual - Page 29
on page 17 for more information. 2. Choose the HDMI source corresponding to the Host on the display. You will see the Guide screen. Guide Screen 3. Please follow the instruction on the Guide screen to supply power to the Button. You can also see Setting up and powering a Button on page 20 for more - BenQ WDC20 | User Manual - Page 30
static blue. Present key • Make sure the transmission distance between the Button and Host is within 15M and with no obstacles. • The product supports MacBooks and Windows laptops to mirror an extended desktop. Idle presentation 1. To stop a presentation, press the Present key. 2. The device stops - BenQ WDC20 | User Manual - Page 31
screen presentation. 5. Repeat step 4 for all other users that want to join the split screen presentation. • Only up to 4 users are simultaneously supported in a split screen presentation. • The layout of the split screen presentation will be dictated by the amount of users in the presentation. • If - BenQ WDC20 | User Manual - Page 32
a presentation via the InstaShare app by following the steps below: 1. Install the InstaShare app on your mobile device using the QR code located on the guide screen. 2. The name of the Host is displayed on your mobile device's Wi-Fi menu, select it to make a Wi-Fi connection. No password is - BenQ WDC20 | User Manual - Page 33
3. Select a desired function and follow the on-screen instructions to project. InstaShare Functions and interface of the app may be updated without prior notice Starting and stopping presentations 33 - BenQ WDC20 | User Manual - Page 34
touch back for Windows-based PCs. It does not support touch back for MacBooks or smartphones connected via the InstaShare app. For presentations that do not feature a touchscreen display, you can connect a USB mouse and/or USB keyboard to any of the USB ports located at the rear of the Host to - BenQ WDC20 | User Manual - Page 35
as Google Chrome (version 49.0.26), Internet Explorer (version 8.0), or Firefox (version 46.0.1). The features may vary according to different firmware versions. Accessing the web management interface Logging into the web management interface via direct connection 1. Connect your Host directly to - BenQ WDC20 | User Manual - Page 36
3. The default IP address of your Host is 192.168.20.1. Change your laptop's IP address to 192.168.20.x (e.g. 192.168.20.100). 4. On your browser, enter the IP address: 192.168.20.1. On the login page, enter the default user name (admin) and password (0000). 5. You will successfully log into the web - BenQ WDC20 | User Manual - Page 37
. Logging into the web management interface via a wireless network The product supports 802.11 ac/n. It is compatible with most devices with Wi-Fi capability you can locate the Host via the WDC20_xxxxxx SSID (shown in the Guide/Idle screen) in your laptop or mobile device's wireless network menu and - BenQ WDC20 | User Manual - Page 38
1. Go to Settings > Wi-Fi, and you can find the SSID of your Host: WDC20_c7a3ae. 2. Enter the default password "WDC20_c7a3ae" and press Connect. 3. Access the web management interface following step 4-5 of Logging into the web management interface via direct connection on page 35. 38 Web management - BenQ WDC20 | User Manual - Page 39
language will be set. 3. Once a new language has been set both the web management interface and the product's OSD will feature the new language. Supported languages vary by country/region where you purchase. Logging out Click Logout on the upper right corner. Function bar The function bar shows the - BenQ WDC20 | User Manual - Page 40
Main column The main column shows the detailed content from the function bar. Information Click Information and you will see detailed information for System Information, WAN, Wireless Network, My Screen, and Screen Message. You can change the Host Name under System Information. 40 Web management - BenQ WDC20 | User Manual - Page 41
Select Image button that appears, and then navigating to and selecting the image file on your local folder you want as either the Hosts Guide Screen or Idle Screen. • To hide the tutorial boxes on either the Guide Screen or Idle Screen, check the Tutorial Hide box. • To revert to the default - BenQ WDC20 | User Manual - Page 42
can enter messages under Screen Message. After filling in a message, press Apply to proceed. Your message will be shown at the top of the Guide/Idle Screen. For Screen Message, the maximum lines allowed is 1 line, and the maximum number of characters allowed per line is 100 characters (alphanumeric - BenQ WDC20 | User Manual - Page 43
Wireless Network Click Wireless Network and you will see the Setting, Wi-Fi Radio Setup, and Wireless Nodes Status menu for the Host. Setting The Wi-Fi SSID for the Host is displayed in the SSID field. The SSID for the Host is based on the Host Name set in the Information > System Information menu, - BenQ WDC20 | User Manual - Page 44
Wi-Fi Security Option provides the user WPA2 Personal and WPA2 Personal Mixed security options for the Host's wireless connection when users access the web management interface via a wireless network. WPA2 Personal allows only users with Advanced Encryption Standard (AES) encryption to connect to - BenQ WDC20 | User Manual - Page 45
You can choose the available frequencies for the Host's Wi-Fi signal in the 2.4G Enable and 5G Enable fields. A 2.4G Wi-Fi signal is a signal that features a larger coverage range but slower data speeds and is more commonly used by older mobile devices, while a 5G Wi-Fi signal features faster data - BenQ WDC20 | User Manual - Page 46
wireless channel with the best performance for either signal during the initial setup of the Host by selecting Auto, or you can select a wireless channel manually. The default 2.4G Channel and 5G Channel setting for the Host is Auto. 46 Web management - BenQ WDC20 | User Manual - Page 47
are 20MHz, 40MHz, and 80MHz. The default channel width for 2.4G Channel is 20MHz while the default channel width for 5G Channel is 40MHz. The supported wireless channels listed vary according to wireless regulations of the country/region which is listed in the Wi-Fi Area field. In 5G Mode, you - BenQ WDC20 | User Manual - Page 48
After you configure all the Wireless Network settings, press Apply to proceed. Wireless Nodes Status The Wireless Nodes Status sub-menu lists all the devices connected to the Host via Wi-Fi indicates their MAC Address, Device Name, IP Address, Wi-Fi channel used (2.4G/5G), and connection time ( - BenQ WDC20 | User Manual - Page 49
on the ceiling. You can pair a Button and Host via the web management interface. 1. Connect the Button's HDMI and USB jacks to the corresponding ports of a laptop. HDMI 1.4 USB 3.0 2. When the Button is successfully connected to the laptop, the LED indicator of the Button will blink green. 3. Make - BenQ WDC20 | User Manual - Page 50
5. Press Start pairing to pair the Host to the Button via the web management interface, you will have two minutes to pair with the Button. 6. Press the split screen key on the side of the Button for five seconds. The LED indicator of the Button will blink blue for about 10 seconds. The pairing - BenQ WDC20 | User Manual - Page 51
8. You may press Stop pairing anytime to stop the pairing process. Advance Setting Click Advance Setting to adjust Firewall, Host Output Resolution, Screen Scale, 4 Way Split, Stream Encryption, Login Code, HDCP Auto, Allow AirPlay and Chromecast, and Network Standby. Firewall is a security setting - BenQ WDC20 | User Manual - Page 52
is set to Auto the Host will select the output resolution based on the connected display's native timing, or you can select an output resolution manually. Screen Scale allows users to adjust the borders of the Host's video output so that it properly fits the screen of the connected display. This - BenQ WDC20 | User Manual - Page 53
to a lower level of encryption select 2 Level. Login Code allows you to set a login password for connections by mobile devices which will appear on the guide screen. The default setting for this field is Disable which means that no login password is needed for mobile devices to connect to the Host - BenQ WDC20 | User Manual - Page 54
HDCP Auto is a security setting that allows you configure whether or not HDCP digital copy protection is automatically enabled for the content output by the Host. The default setting for this field is On, which means that HDCP copy protection will be automatically enabled by Host for content that - BenQ WDC20 | User Manual - Page 55
Network Standby allows you to set the time of inactivity before the Host enters network standby mode. After you configure all the Advance Setting items, press Apply to proceed. If you want to restart the Host, click Restart and the Host will restart. If you want to place the Host in sleep mode, - BenQ WDC20 | User Manual - Page 56
Scheduling You can change the schedule by clicking Scheduling. You can set System Time and Periodical Restart. You can select your Time Zone and the NTP Server from which the time is obtained. You can check Enable to set Periodical Restart. You can also set restart time and day. After you configure - BenQ WDC20 | User Manual - Page 57
Tool By clicking Tool, you can adjust Password Setup, Firmware Upgrade, Configuration Management, Wi-Fi Traffic Test, and Log Setting. Password Setup You can change Password by: 1. Entering your old password. 2. Entering your new password. 3. - BenQ WDC20 | User Manual - Page 58
Host is connected via the WAN port to a router with access to the Internet, then click the New Firmware Check button to check for a firmware upgrade. To have the Host periodically check for firmware upgrades check the Periodical Check box. Periodic checks for upgrades can only occur when the Host is - BenQ WDC20 | User Manual - Page 59
failure and subsequent product failure. To perform a direct upgrade from an upgrade file located on your local computer follow the steps below: Before executing a direct firmware upgrade, please contact your BenQ regional office for access to the upgrade files. 1. Click the Select File button in the - BenQ WDC20 | User Manual - Page 60
window of the web management interface. Failure to follow these warnings will result in firmware upgrade failure and subsequent product failure. • Upgrading the Button's Firmware You can upgrade the Button's firmware using an upgrade file located on your local computer or directly from your Host - BenQ WDC20 | User Manual - Page 61
button on the Host or Button. • Close the browser window of the web management interface. Failure to follow these warnings will result in firmware upgrade failure and subsequent product failure. To upgrade the Button's firmware directly from your Host follow the steps below: 1. Select from RX in the - BenQ WDC20 | User Manual - Page 62
Configuration Management Configuration backup files feature the configuration settings for your Host except for the host name, SSID and wireless password settings, and pairing status. In Configuration Management, you can choose Import Configuration File, Export Partial Configuration File, Export - BenQ WDC20 | User Manual - Page 63
You can export a full configuration backup in the Export Complete Configuration File sub-menu by: 1. Clicking Export. 2. Navigating to the folder you want to save the backup file to in your local computer and then choosing Save. The exported configuration file can only be imported by the same Host - BenQ WDC20 | User Manual - Page 64
1. Select the channel you want to test the speed of in the Option Channel field. 2. Click the Settings button to set the channel test. 64 Web management - BenQ WDC20 | User Manual - Page 65
3. Click the Test button. The results of the test will be shown in the main window. Web management 65 - BenQ WDC20 | User Manual - Page 66
Logs are records of all system activity for your Host, which may be used by support technicians to track errors or locate bugs. In the Log Setting menu, download the system log to your local computer by clicking Download To PC, clear the system log by clicking Clear Log, and view the system - BenQ WDC20 | User Manual - Page 67
Troubleshooting Category Your screen Problem Cause Solution Web Management > The system is locked. Advanced the Button. An laptop with USB 2.0 port may be used as the power supply for the Button. • Make sure you use USB 3.0 as the power supply for the Button. • If the USB 2.0 port is the only - BenQ WDC20 | User Manual - Page 68
screen The Button Problem Cause Solution The switch off the mute. Change the default audio output to the second screen (BenQ InstaShow™ S) on the laptop. Your content is removed from the display and USB port of your laptop. If the port fails to function, try other USB ports. 68 Troubleshooting - BenQ WDC20 | User Manual - Page 69
Problem Cause Solution • Make sure you use USB 3.0 as the power supply for the Button. The Button automatically restarts sometimes. Insufficient power supply. • If the USB at 1080p in "Guide Screen" or "Idle Screen". Replace the display with a new one that supports output resolution at 1080p - BenQ WDC20 | User Manual - Page 70
connection between your laptop and the Button is loose. Laptop problem The Button is shutdown. Reconnect the HDMI cable of the Button. Reboot your laptop. Reconnect the USB cable of the Button. The message, "Pairing failed", to play video files, such as Windows Media Player. 70 Troubleshooting - BenQ WDC20 | User Manual - Page 71
the Host. 2. The default log in account: admin 3. The default log in password: 0000. Laptop Wi-Fi module Laptop can connect to the Host cannot support with an Ethernet cable instead 802.11 AC. of Wi-Fi connection. Troubleshooting 71
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InstaShow™ S
User Manual
WDC20
V 2.00