Arlo Q Plus User Manual

Arlo Q Plus Manual

Get Arlo Q Plus PDF manuals and user guides View all Arlo Q Plus manuals
Add to My Manuals
Save this manual to your list of manuals

Arlo Q Plus manual content summary:

  • Arlo Q Plus | User Manual - Page 1
    Arlo Q™ and Arlo Q™ User Manual Arlo Technologies, Inc. 2200 Faraday Ave. Suite 150 Carlsbad, CA 92008 USA November 2018 202-11598-10
  • Arlo Q Plus | User Manual - Page 2
    For product updates and web support, visit http://www.arlo.com/en-us/support/. Trademarks © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. Other trademarks are for reference purposes only. Compliance For regulatory compliance information
  • Arlo Q Plus | User Manual - Page 3
    Set Up Your System 6 Connect Your Arlo Q or Arlo Q Plus Camera 6 Set Up a New Camera 8 Add a Camera From Another Arlo Account 10 Arlo Q Camera Position 12 Place or Mount Your Arlo Q Camera 12 2. View Your Content 14 View the Camera Image Status 14 View Camera Feeds...15 Pan and Zoom
  • Arlo Q Plus | User Manual - Page 4
    Accuracy...44 Geofencing First In Last Out 44 Schedule Your Camera Rules 45 Add a Mode...47 Motion Detection Activity Zones 49 6. Settings 51 Turn the Arlo App Fingerprint ID Login On and Off 51 Change the Time Zone 51 Status LED...52 Audio Settings...54 Change the WiFi Network 56
  • Arlo Q Plus | User Manual - Page 5
    to a Paid Subscription Plan 59 8. Arlo Connect 60 Use Arlo With IFTTT...60 Use Arlo Cameras With SmartThings 60 Use Arlo With Stringify 60 9. Use SmartThings With Arlo Cameras 62 Prepare Arlo to Work With SmartThings 62 Integrate Your Arlo Cameras With the SmartThings App 63 Adjust
  • Arlo Q Plus | User Manual - Page 6
    USB cable and power adapter. • Arlo Q Plus Power over Ethernet (PoE). Connect the Arlo Q Plus camera to a PoE switch using the included PoE adapter if you want to power and connect the camera to the Internet with a single cable. • Arlo Q Plus Ethernet. Connect the Arlo Q Plus camera to your router
  • Arlo Q Plus | User Manual - Page 7
    and wait for the camera LED to blink amber. 4. Continue installing your camera. For more information, see Set Up a New Camera on page 8. Connect an Arlo Q Plus Camera With PoE ¾¾ To connect an Arlo Q Plus camera with PoE: 1. Connect the PoE adapter to the camera. 2. Connect your own Ethernet cable
  • Arlo Q Plus | User Manual - Page 8
    Set Up Your System Connect an Arlo Q Plus Camera With Ethernet ¾¾ To connect an Arlo Q Plus camera with Ethernet: 1. Connect the PoE adapter to the back of your camera. 6 5 1 4 2 2. Connect your own Ethernet cable to the PoE adapter. 3. Connect the other end of the Ethernet cable to an Ethernet
  • Arlo Q Plus | User Manual - Page 9
    connection. See Connect an Arlo Q or Arlo Q Plus Camera With WiFi on page 6. • Arlo Q Plus camera PoE connection. See Connect an Arlo Q Plus Camera With PoE on page 7. • Arlo Q Plus camera Ethernet connection. See Connect an Arlo Q Plus Camera With Ethernet on page 8. 6. Wait until the camera LED
  • Arlo Q Plus | User Manual - Page 10
    in the same room as your WiFi router, and then move the camera to another location after you finish the setup. During setup, the Arlo Q camera must connect to the same WiFi network that you plan to use later. 14. Choose a service plan. For more information, see Subscription Plans on page 59. Your
  • Arlo Q Plus | User Manual - Page 11
    click Continue. 15. Press the Sync button on your camera until the blue light starts blinking. A slow blinking blue LED indicates that the camera is connecting to a WiFi network. A fast blinking blue LED indicates that the camera is connecting to Arlo servers. 16. Tap or click Continue. Your monitor
  • Arlo Q Plus | User Manual - Page 12
    Set Up Your System Arlo Q Camera Position When positioning your Arlo Q camera, keep these tips in mind: • Avoid positioning the camera in an area that gets a lot of light shining directly into the camera lens. • You can configure Arlo Q cameras to monitor part of the field view and to detect motion
  • Arlo Q Plus | User Manual - Page 13
    or iron surface. (Magnets do not stick to aluminum or stainless steel.) Caution: Do not attempt to mount the Arlo Q camera to a half-dome Arlo Wire‑free Camera mount. This might result in the camera falling from the mount and being damaged. For more information, see the YouTube video How to Install
  • Arlo Q Plus | User Manual - Page 14
    click Live to display Pause Camera Status Icon Display is based on the mode and camera setup Motion detection is on Record video manually Sound detection is on Snapshot WiFi signal Brightness Arlo Q Plus power Microphone. Start using Talk and Listen Arlo Q Plus Ethernet Speaker. Mute the
  • Arlo Q Plus | User Manual - Page 15
    . If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. The icons above each camera feed depend on the rules in the currenty selected mode and how the camera is connected. For information about these icons, see View the Devices
  • Arlo Q Plus | User Manual - Page 16
    mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Live in the camera feed image. The camera feed icons display at the bottom of the camera feed image. 3. Tap or click Record Video . This icon
  • Arlo Q Plus | User Manual - Page 17
    Devices page. You can also zoom, invert, or rotate the camera image. Change the Camera Order ¾¾ To change the camera order on the Devices page: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices
  • Arlo Q Plus | User Manual - Page 18
    displays. 5. Tap and hold or right-click the list icon and drag the camera to the correct position on the list. 6. Tap or click Done. Your settings are saved. Zoom a Camera Image To zoom a camera image: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my
  • Arlo Q Plus | User Manual - Page 19
    record is sent to the cloud for secure storage in your library. Cloud recording is included in free and paid plans. Arlo Pro 2 cameras record when they detect motion or sound. Recordings are encrypted with the user name and password that you that create. No one else can access
  • Arlo Q Plus | User Manual - Page 20
    Your Content View Recordings and Snapshots Your Arlo Q camera stores recordings and snapshots in the library on the date. ¾¾ To use the library: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices
  • Arlo Q Plus | User Manual - Page 21
    to view your library: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a criteria that you want to use. 5. To remove filtering, tap or click Reset. 6. Tap or click Done. The Filter icon becomes solid green to show
  • Arlo Q Plus | User Manual - Page 22
    displays. in the upper left corner of the page. 4. Tap or click Reset at the bottom of the page. Filtering is turned off. The Filter icon a clip from the library: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a
  • Arlo Q Plus | User Manual - Page 23
    . 3. Tap or click a snapshot or video. 4. Tap or click . Share Recordings ¾¾ To share a recording: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Library. The
  • Arlo Q Plus | User Manual - Page 24
    4. Tap or click . 5. Tap or click OK to confirm. The file is sent to Arlo. Delete Recordings ¾¾ To delete a recording: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or
  • Arlo Q Plus | User Manual - Page 25
    (not CVR). If the camera is powered on, but the Internet goes down, the camera continues to record to the SD card. We support MicroSD cards, class 10 Card ¾¾ To insert an SD card in an Arlo Q Plus camera: 1. Insert the SD card into the SD card slot on the camera. 2. Press the edge of the card until
  • Arlo Q Plus | User Manual - Page 26
    Card With Arlo Q Plus View the SD Card Status The Arlo app notifies you if the SD card is getting full or if the SD card is not the correct format. You can also use the Arlo app to view the SD card status. ¾¾ To view the status of of the SD card for a camera: 1. Tap the Arlo icon
  • Arlo Q Plus | User Manual - Page 27
    Use an SD Card With Arlo Q Plus The camera settings display. 4. In the Storage section, tap or click SD Card. The SD Card page displays. 5. Tap or click Safely Eject SD Card. The settings on the page dim to show that the SD card is ejected. The camera stops recording onto the SD card. The
  • Arlo Q Plus | User Manual - Page 28
    Use an SD Card With Arlo Q Plus ¾¾ To view video clips on an SD card: 1. Safely eject the SD card. For more information, see Safely Eject and Remove an SD Card on page 26. 2. Insert the SD card into the adapter that came in the package with the SD card. 3. Insert the SD card
  • Arlo Q Plus | User Manual - Page 29
    SD card: 1. Insert the SD card into the SD slot on the Arlo Q Plus camera. For more information, see Insert an SD Card on page 25. 2. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays
  • Arlo Q Plus | User Manual - Page 30
    Use an SD Card With Arlo Q Plus 4. Tap or click the camera. The camera settings display. 5. In the Storage section, tap or click SD Card. The SD Card page displays. 6. Tap or click SD Card Reording. SD card recording toggles off and on. 30
  • Arlo Q Plus | User Manual - Page 31
    name to make it easier to manage. You can grant access to friends and set up cloud recording. Name Your Camera You can easily customize your Arlo Q camera by renaming it. ¾¾ To rename your Arlo Q camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my
  • Arlo Q Plus | User Manual - Page 32
    Personalize Your Camera Change Your Password and User Name ¾¾ To change your password and user name: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Settings.
  • Arlo Q Plus | User Manual - Page 33
    add friends to your Arlo account. Friends can view live streams from your cameras; record video clips; settings and features of your Arlo account. You can select which cameras friends can see and what to add as a friend. 6. Tap or click the cameras that you want the friend to be able to access.
  • Arlo Q Plus | User Manual - Page 34
    with the status of their accounts. 4. Tap or click the friend, and tap or click Edit . The Edit page displays. 5. Tap or click cameras to select a friend's privileges: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of
  • Arlo Q Plus | User Manual - Page 35
    Personalize Your Camera 4. Select the friend, and tap or click Edit . The Edit page displays. 5. Tap or click Delete Friend. 6. Tap or click Yes. The friend is deleted. 35
  • Arlo Q Plus | User Manual - Page 36
    a Mode You can turn modes on and off manually or set modes to activate according to a schedule. Use the following methods when you are not using a schedule to control a mode or to override an existing schedule. You must use at least one mode. The Arlo Q camera is always in a mode, even if that
  • Arlo Q Plus | User Manual - Page 37
    Shortcut to Select a Mode If you are using a mobile device that supports the 3D Touch feature, you can use 3D Touch to quickly select a mode. ¾¾ To use 3D Touch to select a mode for a camera: 1. Tap and hold the Arlo icon on your mobile device. A menu displays listing the default mode selections
  • Arlo Q Plus | User Manual - Page 38
    .com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Q camera. The Mode page displays. 4. Tap or click Edit next to the mode. The Edit Rule page displays. 5. Tap or click Edit next to the rule
  • Arlo Q Plus | User Manual - Page 39
    until activity stops (up to 300 sec). Change Audio Sensitivity ¾¾ To change audio sensitivity for a camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click
  • Arlo Q Plus | User Manual - Page 40
    or mobile device, you will stop receiving push notifications. ¾¾ To change the alert settings for a camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click
  • Arlo Q Plus | User Manual - Page 41
    mobile device for more accurate geofencing: 1. Enable GPS or location services so that Arlo can locate your device. 2. Enable WiFi. Set Up Geofencing 1. Tap the Arlo icon on your mobile device. The Devices page displays. 2. Tap Mode. A list of cameras displays. 3. Tap or click the camera. A list
  • Arlo Q Plus | User Manual - Page 42
    list of available modes. The away mode is the detection mode used by the camera when you are away from the location that you specified. 9. Select an away mode enabled mobile device, you might be asked to select an Arlo device to connect it to. 11. To select the preferred mobile device, tap the device and
  • Arlo Q Plus | User Manual - Page 43
    or location service enabled on your friend's mobile device. Enable or Disable Geofencing for Friends' Mobile Devices ¾¾ To enable or disable geofencing for your friends' mobile devices: 1. Tap the Arlo icon on your mobile device. The Devices page displays. 2. Tap Mode. A list of cameras displays
  • Arlo Q Plus | User Manual - Page 44
    . To improve geofencing accuracy, ensure that your mobile device meets these conditions: • WiFi is turned on. • GPS or location services are turned on. Geofencing First In Last Out Arlo cameras use the first in, last out principal within the geofencing feature. First in, last out allows you to come
  • Arlo Q Plus | User Manual - Page 45
    are on. • All other times. All motion sensors are off. Add a Schedule ¾¾ To add a schedule for a camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Mode
  • Arlo Q Plus | User Manual - Page 46
    your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Q camera. A list of available modes displays. 4. Tap or click Schedule . 46
  • Arlo Q Plus | User Manual - Page 47
    and tap or click Save. The schedule is saved. Add a Mode You can add new modes to tell your Arlo Q camera what to do in certain situations. For example, you can set your Arlo Q camera to record videos when the motion sensor is activated and to alert you with an email message. You can
  • Arlo Q Plus | User Manual - Page 48
    of videos that Arlo captures. • To specify motion detection zones, tap or click the zone. 8. Tap or click Next. The Audio Settings page displays. 9. Set the audio sensitivity and tap or click Next. The Motion Settings page displays. 10. When prompted, specify what you want the camera to do when
  • Arlo Q Plus | User Manual - Page 49
    12. Tap or click Next. The Summary page displays. 13. Review your settings and tap or click Save. Your settings are saved. Motion Detection Activity Zones You can identify zones within the camera view where you want the Arlo Q camera to detect motion. These zones are called activity zones. You can
  • Arlo Q Plus | User Manual - Page 50
    Edit The Motion Detection page displays. next to Motion is detected. 6. Under Motion Detection Zones, tap or click the zone where you want the Arlo Q camera to detect motion. If you used a mobile device to specify the settings, your settings are saved. 7. If you used a browser to specify the
  • Arlo Q Plus | User Manual - Page 51
    You can customize the Arlo Q settings. Turn the Arlo App Fingerprint ID Login On and Off The Arlo app supports Touch ID fingerprint identity sensors. If you are using a mobile device with this feature, you can turn the Arlo app Touch ID login on and off. ¾¾ To turn the Arlo app Touch ID login
  • Arlo Q Plus | User Manual - Page 52
    . Status LED The status LED on the Arlo Q lights in different colors. You can turn off the status LED. The Arlo Q status LED is color coded. Solid amber The camera is booting. Slow blinking amber The camera is powered on and is ready for setup. Fast blinking amber The camera is not connected to
  • Arlo Q Plus | User Manual - Page 53
    My Devices. A list of cameras displays. 3. Tap or click the camera. The camera settings display. 4. Tap or click Status Light. If you are using a My Devices. A list of cameras displays. 3. Tap or click the camera. The camera settings display. 4. If you are using the Arlo App on a mobile device,
  • Arlo Q Plus | User Manual - Page 54
    saved. Turn Night Vision On and Off When night vision is enabled, the camera automatically turns on infrared (IR) LEDs to record in low light conditions. We recommend that you turn off night vision if the Arlo Q camera is facing reflective surfaces, such as windows. ¾¾ To turn night vision on and
  • Arlo Q Plus | User Manual - Page 55
    bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of cameras displays. 3. Tap or click the camera. The camera settings display. 4. If you are using the Arlo App on a mobile device, tap Audio Settings. The Audio Settings page displays. 5. To turn the
  • Arlo Q Plus | User Manual - Page 56
    Network page displays. 5. Enter the WiFi network name and password. 6. Tap or click Continue. 7. Follow the prompts to connect your Arlo Q camera to the WiFi network. If you are using a mobile device, your settings are saved. 8. If you are using a computer, click Save. Your settings are saved
  • Arlo Q Plus | User Manual - Page 57
    and view the firmware version, hardware version, and the serial number. Restart the Camera ¾¾ To restart the camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap
  • Arlo Q Plus | User Manual - Page 58
    Settings 3. Tap or click the camera. The camera settings display. 4. Scroll down and tap or click Remove Device. The camera is removed from your account and its settings are deleted. 58
  • Arlo Q Plus | User Manual - Page 59
    camera to suit your specific needs. Depending on your service level, you can add cameras or cloud storage and enable Arlo Smart features. For information about service Follow the onscreen instructions to change your subscription. After your payment is processed, your service level information is
  • Arlo Q Plus | User Manual - Page 60
    . Stringify connects your smart products and services using flows that you can download, modify, or create using the Stringify app on your iOS device. Motion, audio, or low battery notifications from Arlo cameras can be triggers for Stringify flows, or Stringify flows can instruct Arlo cameras to
  • Arlo Q Plus | User Manual - Page 61
    right of the screen. 4. Scroll down to Arlo Cameras and tap the Arlo icon. 5. Tap Connect and log in with your Arlo user name and password. 6. Accept the terms and conditions. A list of discovered cameras displays. Your Arlo cameras are now connected to your Stringify account. 7. Tap Done to return
  • Arlo Q Plus | User Manual - Page 62
    app, you will disarm the SmartThings mode. You can continue to use the Arlo app to view the library. Note: After syncing your Arlo cameras with the SmartThings app, a SmartThings mode displays in your Arlo app. Your Arlo system must remain in the SmartThings mode for your system to work correctly
  • Arlo Q Plus | User Manual - Page 63
    Arlo Cameras With the SmartThings App To integrate your Arlo cameras into the SmartThings app: 1. Make sure that your cameras are disarmed in the Arlo app. See Disarm Your Cameras on page 63. 2. Launch the SmartThings mobile app. 3. If you do not own a SmartThings account, visit https://support
  • Arlo Q Plus | User Manual - Page 64
    Policy. 10. Tap Done at the upper-right corner. 11. Tap Connect to Arlo Cameras and select the cameras that you want to sync with the SmartThings app. 12. Tap Done > Next > Done. 13. Tap My Home > Things. 14. To change your camera's settings, tap the settings icon. Note: Repeat this step for each
  • Arlo Q Plus | User Manual - Page 65
    displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the camera. The Mode page displays. 4. If you are not you viewed in Step 7. Adjust Push Notifications When you integrate Arlo with SmartThings, the Arlo app sends push notifications to the SmartThings app. Then the
  • Arlo Q Plus | User Manual - Page 66
    everything in the background, and you can access any time by tapping or clicking the Timeline icon above the camera feed. Arlo Q records CVR in addition to recordings that the camera records because of rules. This feature is available when you purchase an optional CVR plan. For information about how
  • Arlo Q Plus | User Manual - Page 67
    on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click the Timeline icon above the camera feed. The Timeline page displays. 3. Click and hold or tap and hold the timeline. 4. On a smartphone
  • Arlo Q Plus | User Manual - Page 68
    icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click the Timeline icon above the camera feed. Calendar icon 3. Tap or click the Calendar icon. The calendar displays small green dots
  • Arlo Q Plus | User Manual - Page 69
    11. Troubleshooting Manage Bandwidth for Streaming The bandwidth used by Arlo Q cameras depends on the resolution setting for the camera. Maximum bandwidth usage when streaming is as follows: • 1080P. 1500 kbps • 720P. 700 kbps • 480P. 300 kbps • 360P. 200 kbps • 240P. 100 kbps If a camera detects
  • Arlo Q Plus | User Manual - Page 70
    .com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click the Mode button. A list of cameras displays. 3. Select the Arlo Q camera. A list of modes displays. 4. Tap or click the Edit icon next to Armed. The Edit Rule page displays. 5. Under Alert, make sure that
  • Arlo Q Plus | User Manual - Page 71
    Troubleshooting Check the Arlo App Settings on an Android Device ¾¾ To allow Arlo push notifications on Android devices: 1. Tap the Settings icon for your Android device. 2. Tap Application Manager > Arlo. The Arlo notification settings display. 3. Make sure that the Show Notifications setting is
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
November 2018
202-11598-10
Arlo Technologies, Inc.
2200 Faraday Ave. Suite 150
Carlsbad, CA 92008 USA