Arlo Go User Manual

Arlo Go Manual

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  • Arlo Go | User Manual - Page 1
    Arlo Go Mobile HD Security Camera User Manual Arlo Technologies, Inc. 2200 Faraday Ave. Suite 150 Carlsbad, CA 92008 USA December 2018 202-11684-07
  • Arlo Go | User Manual - Page 2
    For product updates and web support, visit http://www.arlo.com/en-us/support/. Trademarks ©2018 Arlo Technologies, Inc., Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google
  • Arlo Go | User Manual - Page 3
    a SIM Card Into Your Arlo Go Camera 7 Insert the Battery Into Your Arlo Go Camera 7 Get the Arlo App...8 Set Up Your Arlo Go Camera 8 Camera LED Guide...10 Place Your Camera...11 Arlo Go Access and Cloud Storage 12 Arlo Go Camera Position...13 Charge Your Arlo Go Camera 13 2. View Your
  • Arlo Go | User Manual - Page 4
    SD Card 27 Change the SD Card Overwrite Setting 28 Format an SD Card...29 Safely Remove an SD Card...30 4. Personalize Your Camera 31 Name Your Camera...31 Profile Settings...31 Grant Access to Friends...33 5. Modes, Rules, and Smart Alerts 36 Select a Mode...36 Change Motion Sensitivity
  • Arlo Go | User Manual - Page 5
    IFTTT...54 9. Troubleshooting 55 Check Arlo Go's Mobile Network Signal Strength 55 Check Arlo Go's Battery Level 55 Optimize Motion Detection...56 Arlo Go Is Not Streaming on a Mobile Device 56 Cannot View Arlo Live Streaming in a Web Browser 57 Troubleshoot an Offline Arlo Go Camera 57
  • Arlo Go | User Manual - Page 6
    a SIM Card The Arlo Go camera uses the mobile network to send video to your Arlo account in the cloud. To do this, the Arlo Go camera uses an activated SIM card installed inside the camera. For information about how to activate SIM cards, see the instructions from your SIM service provider. 6
  • Arlo Go | User Manual - Page 7
    the battery into your Arlo Go camera even if you plan to power the camera using the power adapter. ¾¾ To insert the battery: 1. Align the battery contacts. 2. Insert the battery. 3. Close the battery door. The Arlo Go camera plays a chime when it boots. Note: The Arlo Go battery is partially
  • Arlo Go | User Manual - Page 8
    charges might apply. Coverage and service are not available everywhere. After you add your Arlo Go camera to your Arlo account, you can place the Arlo Go camera anywhere in your mobile network coverage area. To set up your Arlo Go camera: 1. Place the Arlo Go camera in a location with good cellular
  • Arlo Go | User Manual - Page 9
    cloud. Tap or click Did your hear a buzz or is your camera LED blinking amber? a. If the Unable to find page displays, tap or click Edit APN Information. Follow the prompts. Contact your service provider for details. b. If the Arlo Go Setup page displays, make sure that the SIM card was activated
  • Arlo Go | User Manual - Page 10
    Camera LED Guide The Arlo Go camera LED lights in different colors to indicate how the camera is operating. Camera LED Solid blue The camera is registered and is connected to the mobile network. Very slow blinking blue The camera is powering on. Slow blinking blue The camera battery charge is
  • Arlo Go | User Manual - Page 11
    : 1. Place the wall plate and secure it with three screws. 2. Attach the camera to the wall plate. If you're mounting the camera to drywall or plasterboard, be sure to use the included plastic wall anchors. Note: Other mounts are available. To learn more, visit arlo.com/en-us/products/default.aspx
  • Arlo Go | User Manual - Page 12
    at least three bars of mobile network signal strength. If your Arlo Go camera is in an area with consistently low signal strength (two bars or less), you might experience these problems: • You are sometimes unable to view your camera live, or the video stream fluctuates. • You are sometimes unable
  • Arlo Go | User Manual - Page 13
    the online video How to Install Arlo Go Smart Home Security Cameras at https://www.youtube.com/watch?v=gI-Mk9FOmoQ. Charge Your Arlo Go Camera The Arlo Go battery is 80 percent charged when it leaves the factory. You can charge your Arlo Go camera battery indoors using the included charging cable
  • Arlo Go | User Manual - Page 14
    blue for two seconds. Note: You can buy spare Arlo Go rechargeable batteries and charge them in the Arlo Charging Station (sold separately). For information about Arlo accessories, visit arlo.com/en-us/products/default.aspx. For uninterrupted Arlo Go camera use, we recommend that you keep a fully
  • Arlo Go | User Manual - Page 15
    Content Videos recorded by your Arlo Go camera are stored in a library. You can view your recordings, mark them as favorites, and search using the filter. View the Devices Page When you launch the Arlo app, the Devices page displays. Camera name Camera icons Alarm Unviewed recordings Settings
  • Arlo Go | User Manual - Page 16
    View Your Content View the Camera Feeds You can view your Arlo Go camera feed at any time. ¾¾ To view camera feeds: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. The icons
  • Arlo Go | User Manual - Page 17
    Devices page. You can also zoom, invert, or rotate the camera feed image. Change the Camera Order ¾¾ To change the camera order on the Devices page: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The
  • Arlo Go | User Manual - Page 18
    displays. 5. Tap and hold or right-click the list icon and drag the camera to the correct position on the list. 6. Tap or click Done. Your settings are saved. Zoom a Camera Image To zoom a camera image: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my
  • Arlo Go | User Manual - Page 19
    The camera feed image rotates. Cloud Recording With cloud recording, everything the Arlo Go cameras record is sent to the cloud for secure cloud storage for the life of the Arlo Go cameras. We store a rolling 7 days of recordings that are created when the Arlo Go camera detects motion or sound.
  • Arlo Go | User Manual - Page 20
    view recordings based on criteria that you select. ¾¾ To use the filter to view your library: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Library. 3. Tap or
  • Arlo Go | User Manual - Page 21
    filter criteria display. You can turn off filtering. ¾¾ To turn off filtering for your library: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Library. 3. Tap
  • Arlo Go | User Manual - Page 22
    selected is downloaded. Add a Recording to Your Favorites ¾¾ To add a recording to your favorites: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Library. The
  • Arlo Go | User Manual - Page 23
    4. Tap or click . 5. Tap or click OK to confirm. The file is sent to Arlo. Delete Recordings ¾¾ To delete recordings: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or
  • Arlo Go | User Manual - Page 24
    View Your Content 4. Tap or click . 5. Tap or click OK to confirm. The file is deleted. 24
  • Arlo Go | User Manual - Page 25
    about SD card types, see Supported SD Card Format on page 25. Supported SD Card Format Your Arlo Go camera accepts micro SD cards, Arlo Go can format the SD card to FAT32 for you. See Format an SD Card on page 29. Insert an SD Card ¾¾ To insert an SD card in an Arlo Go camera: 1. Unlock the battery
  • Arlo Go | User Manual - Page 26
    the edge of the SD card until it is completely seated in the slot. 5. Close the battery door. 6. Reboot the Arlo Go camera. You must reboot the Arlo camera after installing an SD card. View the SD Card Status The Arlo app notifies you if the SD card is getting full or if the SD card is
  • Arlo Go | User Manual - Page 27
    disabled. View Videos Saved on an SD Card To view videos saved on a local storage SD card, you must remove the SD card from your Arlo Go camera. Cloud recording is still enabled, but SD card recording is disabled as soon as you remove the SD card. To view the files on your
  • Arlo Go | User Manual - Page 28
    SD Card on page 30. Wait for the Unmounting SD card progress message to close, then remove the SD card from your Arlo Go camera. WARNING: Do not interrupt power to the camera or remove the SD card while the SD card is being unmounted. 2. Insert the SD card into the micro SD card
  • Arlo Go | User Manual - Page 29
    . 5. Tap or click Automatic Overwrite. Automatic Overwrite toggles off and on. Format an SD Card Your Arlo Go camera accepts micro SD cards, SDHC or SDXC only, with up to 32 GB capacity, file format FAT32. The Arlo app displays a pop-up message to let you know if it is necessary to format the
  • Arlo Go | User Manual - Page 30
    or click Format SD Card. The SD card is formatted. Safely Remove an SD Card It's important to safely remove the SD card from your Arlo Go camera. If you remove an SD card while information is being recorded on it, the SD card might become permanently unusable or the files on the
  • Arlo Go | User Manual - Page 31
    name to make it easier to manage. You can grant access to friends and set up cloud recording. Name Your Camera You can easily customize your Arlo Go camera by renaming it. ¾¾ To rename your Arlo Go camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my
  • Arlo Go | User Manual - Page 32
    device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of cameras displays. 3. Select a camera. The camera settings page displays. 4. Under Account, tap or click Profile
  • Arlo Go | User Manual - Page 33
    page displays. 5. Tap Auto Login. Your settings are saved. Grant Access to Friends You can add friends to your Arlo account. Friends can view live streams from your cameras, record video clips, and view, share, mark as favorite, and delete clips from your library. Friends are granted limited
  • Arlo Go | User Manual - Page 34
    device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of cameras displays. 3. Select a camera. The camera settings page displays. 4. Under Account, tap or click Grant
  • Arlo Go | User Manual - Page 35
    device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of cameras displays. 3. Select a camera. The camera settings page displays. 4. Under Account, tap or click Grant
  • Arlo Go | User Manual - Page 36
    a Mode You can turn modes on and off manually or set modes to activate according to a schedule. Use the following method when you are not using a schedule to control a mode or to override an existing schedule. You must use at least one mode. The Arlo Go camera is always in a mode, even if that
  • Arlo Go | User Manual - Page 37
    .com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Go camera. The Mode page displays. 4. Tap or click Edit next to the mode. The Edit Rule page displays. 5. Tap or click Edit next to the rule
  • Arlo Go | User Manual - Page 38
    /#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Go camera. A list of modes displays. 4. Tap or click Edit next to Armed. The Edit Rule page displays. 5. Tap or click Edit next to the rule. 6. Under
  • Arlo Go | User Manual - Page 39
    .com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Go camera. A list of modes displays. 4. Tap or click Edit next to Armed or your custom mode. The Edit Rule page displays. 5. Under If the following
  • Arlo Go | User Manual - Page 40
    .com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Go camera. A list of available modes displays. 4. Tap or click Schedule . 5. Tap or click Edit next to Schedule. 6. Drag the dividers to change the
  • Arlo Go | User Manual - Page 41
    an email message. You can use the rules you create within modes and schedules to customize your Arlo Go camera. With Arlo Go cameras, you can create one rule for each mode. ¾¾ To add a mode for a camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my
  • Arlo Go | User Manual - Page 42
    of videos that the Arlo Go camera captures. • Lower the sensitivity percentage to decrease the number of videos that the Arlo Go camera captures. Note: If 18. If you are using the Arlo mobile app, tap Next. If you are using a web browser, click Finish. 19. Review the summary of your settings and
  • Arlo Go | User Manual - Page 43
    you are troubleshooting. You can turn the LED off and on. We recommend that you wait until your camera is streaming before turning off the LED. If you turn off your camera's LED, the LED remains off until you turn it back on. If you remove and replace your Arlo Go's battery while the camera is not
  • Arlo Go | User Manual - Page 44
    3. Tap or click My Devices. A list of cameras displays. 4. Tap or click the camera. The settings for the camera display. 5. Tap or click Camera LED. The Camera LED setting toggles on or off. Change the Time Zone ¾¾ To change the time zone: 1. Tap the Arlo icon on your mobile device. If you are
  • Arlo Go | User Manual - Page 45
    or click the camera. The settings for the camera display. 5. Tap or click Video Settings. The Video Settings page displays. 6. Tap or click Power Management. The Power Management page displays. 7. Select a setting: • Best Video. This setting might reduce the battery life. • Optimized. This setting
  • Arlo Go | User Manual - Page 46
    We recommend that you turn off night vision if the Arlo Go camera is facing reflective surfaces, such as windows. ¾¾ To turn night vision on and off: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The
  • Arlo Go | User Manual - Page 47
    If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Settings. The Settings page displays. 3. Tap or click My Devices. A list of cameras displays. 4. Tap or click the camera. 5. Tap or click Audio Settings. The
  • Arlo Go | User Manual - Page 48
    the best video quality. • To balance battery life and video quality, select Optimized. Update the Firmware Firmware updates are released automatically to all connected Arlo devices. Automatic updates happen between 3:00 a.m. and 5:00 a.m. to minimize camera downtime. If the firmware update is
  • Arlo Go | User Manual - Page 49
    Settings > My Devices. The My Devices page displays. 3. Select the Arlo Go camera that you want to update. 4. Tap or click Device Info > Firmware > Update. WARNING: Do not disconnect your camera, open the battery door, or remove the battery while the firmware update is in progress. 5. Wait for the
  • Arlo Go | User Manual - Page 50
    do so by network support. 6. If a QR code displays, aim the camera at the QR code, and follow the onscreen instructions. 7. To change the network mode from the Edit APN page, select Auto, LTE Only, or HSPA/HSPA+ Only. This setting is not available for all Arlo Go cameras. Restart the Camera ¾¾ To
  • Arlo Go | User Manual - Page 51
    Remove Device. 6. Tap or click Yes. 7. Follow the onscreen instructions to display a QR code and to position it in front of the Arlo Go camera. 8. When the Arlo Go camera makes a chime sound, tap or click Yes. The camera resets to its factory settings and the camera feed no longer displays in your
  • Arlo Go | User Manual - Page 52
    QR code until you hear a chime. Your Arlo Go camera is reset to factory default settings. Remove a Camera From Your Account ¾¾ To remove a camera from your account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of
  • Arlo Go | User Manual - Page 53
    Arlo Go camera includes free Basic service that offers basic features and functionality. When activating your Arlo Go camera, you select your service plan. Subscription Plans Upgrading to a paid service onscreen instructions to change your subscription. After your payment is processed, your service
  • Arlo Go | User Manual - Page 54
    using standard and secure cloud integration. Use Arlo With IFTTT You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service that connects smart home devices and applications. To add Arlo to your IFTTT app, visit ifttt.com/arlo. To learn more about Arlo and IFTTT, visit
  • Arlo Go | User Manual - Page 55
    . If coverage is consistently bad for two or more days, consider moving your Arlo Go camera to a location with better signal strength. Check Arlo Go's Battery Level ¾¾ To check your Arlo Go's battery level: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my
  • Arlo Go | User Manual - Page 56
    Troubleshooting If the Battery icon is yellow or red, recharge your Arlo Go camera's battery or insert a fully charged battery. If the Battery icon is black, the battery level is not low enough to cause streaming problems. Optimize Motion Detection The following factors can affect Arlo Go camera
  • Arlo Go | User Manual - Page 57
    sure that your Arlo Go's battery is not low. A low battery can cause the camera to stream intermittently. See Cannot View Arlo Live Streaming in a Web Browser on page 57. 6. If you still cannot see Arlo Go video streams after completing these troubleshooting steps, contact Arlo support to speak to
  • Arlo Go | User Manual - Page 58
    your camera still appears offline in the Arlo app, contact Arlo support to speak to an expert. • The LED blinks blue and purple. The camera is . The camera is receiving a firmware upgrade. Do not open the battery compartment or unplug the camera until the upgrade is complete and the camera is done
  • Arlo Go | User Manual - Page 59
    Troubleshooting Condensation on the Camera Lens Condensation can reduce picture quality for Arlo Go cameras that are used outdoors or in a wet indoor area. If your Arlo Go camera's picture quality is affected by condensation, the best solution is to purchase a camera skin with a built-in shade. The
  • Arlo Go | User Manual - Page 60
    Troubleshooting 6. Save your changes. Check the Arlo App Settings on an iOS Device Make sure that you allow the Arlo app to receive push notifications. The Arlo app push notifications can be disabled on iOS and Android devices. ¾¾ To allow Arlo push notifications on iOS devices: 1. Tap the Settings
  • Arlo Go | User Manual - Page 61
    Safety Safety Rules for Arlo Go Rechargeable Batteries Arlo Go Wire-Free HD Security Cameras use rechargeable batteries and can go wherever you need them. But ALL batteries can EXPLODE, CATCH FIRE, and CAUSE BURNS if disassembled, punctured, cut, crushed, short-circuited, incinerated, or exposed
  • Arlo Go | User Manual - Page 62
    use the charging station to charge one or two Arlo Go rechargeable batteries. For more information about the Arlo Go Charging Station, see the instructions that are included in the Arlo Go Charging Station package. When using the Arlo Go Charging Station, follow these guidelines to avoid personal
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December 2018
Arlo Technologies, Inc.
2200 Faraday Ave. Suite 150
Carlsbad, CA 92008 USA
202-11684-07
User Manual
Arlo Go
Mobile HD Security Camera