Adaptec 5325301656 Administration Guide
Adaptec 5325301656 - Snap Server 14000 NAS Manual
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- Adaptec 5325301656 | Administration Guide - Page 1
Snap Server™ Administrator Guide GuardianOS v5.0 For GuardianOS-powered Snap Servers and Expansion Arrays - Adaptec 5325301656 | Administration Guide - Page 2
- Adaptec 5325301656 | Administration Guide - Page 3
against the law to copy the software on any medium. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or for any purpose without the express written permission of Adaptec, Inc. TRADEMARKS Adaptec, the Adaptec logo, Snap Server, the Snap Server logo, - Adaptec 5325301656 | Administration Guide - Page 4
ADAPTEC OR THAT IS EMBEDDED IN OR OTHERWISE CONSTITUTES A PART OF ADAPTEC ADAPTEC ADAPTEC Adaptec DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES Adaptec Adaptec Adaptec Adaptec Adaptec Adaptec that Adaptec - Adaptec 5325301656 | Administration Guide - Page 5
PAID FOR THE INSTALLATION UTILITIES AND EMBEDDED SOFTWARE. FURTHERMORE, IN NO EVENT WILL ADAPTEC OR ITS LICENSORS BE LIABLE FOR ANY LOST PROFITS, LOST DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF OR - Adaptec 5325301656 | Administration Guide - Page 6
EVENT WILL CA OR ITS LICENSORS BE LIABLE FOR ANY LOSS OR DAMAGE, DIRECT OR INDIRECT, INCLUDING TIME, MONEY, GOODWILL AND ANY INCIDENTAL, INDIRECT OR other applicable regulations. Outside the United States, no product support services, if available, will be offered by CA without Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 7
Network Protocol Settings 25 Windows Networking Configuration 26 NFS Access 30 Apple Networking Configuration 31 FTP Access 33 HTTP/HTTPS Access (Web View 33 Administrator Guide vii - Adaptec 5325301656 | Administration Guide - Page 8
79 Configuring Share and Folder Security Overview 80 Components and Options 82 SnapTrees and Security Models 84 ID Mapping 86 Creating Shares 87 viii Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 9
Configuring Share Access 88 Creating Home Directories 90 Windows ACLs 90 Security Guides 92 Chapter 7 Snapshots 95 Snapshot Management and Usage 96 Estimating Snapshot Pool Requirements 97 Adjusting Snapshot Pool Size 98 Accessing Snapshots 98 Coordinating Snapshot and - Adaptec 5325301656 | Administration Guide - Page 10
the-Shelf Backup Solutions for the Snap Server 135 Appendix B Command Line Interface 151 SnapCLI Syntax 151 Scripts in SnapCLI 154 Appendix C Troubleshooting Snap Servers 159 The Meaning of LED Indicators 160 System Reset Options 178 Networking Issues 180 Miscellaneous Issues 184 Phone Home - Adaptec 5325301656 | Administration Guide - Page 11
party backup agents Some of the information presented in this manual (particularly the Storage Configuration and Expansion chapter) applies only refer to this Administrator's Guide for advanced guidelines. Service and Technical Support For an immediate response to a service inquiry, use our Expert - Adaptec 5325301656 | Administration Guide - Page 12
or enter in the Administration Tool Navigational paths, command buttons, and navigational links. • Text you type directly into a text field, a command line, or a Web page • Buttons on a keyboard A variable substitute control-click to achieve the same result. xii Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 13
software. Provides instructions for installing the SSM administrative utility. Software and complete Snap EDR documentation set are available at the Snap Server web site: http://www.snapserver.com/support. Provides a Client Installation Guide and in the NetVault CD case. The NetVault CD includes the - Adaptec 5325301656 | Administration Guide - Page 14
packaging and User CD Field Service Documentation Service CD and Web Content Provides instructions for installing StorAssure client backup software. The StorAssure CD includes a User Guide. Provides detailed instructions for the replacement of disk drives, adapter cards, power assemblies, slide - Adaptec 5325301656 | Administration Guide - Page 15
are associated with a general-purpose server have been removed. This guide applies to the following Snap Servers and expansion arrays: Snap drives, two dual-core CPUs, and dual power supplies. The Snap Server 650 supports multiple SANbloc S50 expansion arrays. SANbloc S50 The SANbloc S50 is a 2U - Adaptec 5325301656 | Administration Guide - Page 16
9.x, SuSE Linux Enterprise Server (SLES) 8.x, 9.x Server Emulation Windows 2000/2003/NT 4 AppleShare 6.0 Network File System (NFS) 2/3/4 Windows Print Server IPP Print Server 2 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 17
Microsoft Active Directory Service (ADS) (member server) Windows NT Domain (member server) UNIX Network Information Service (NIS) File and Uninterruptable Power Supply (UPS) with Network Management Cards or a USB interface are supported for graceful system shutdown Browser-based Administration - Adaptec 5325301656 | Administration Guide - Page 18
GuardianOS Specifications Feature RAID Options DHCP Support Specification RAID 0 (drive striping): Large virtual drives. Global or local hot spare support Instant Capacity Expansion (ICE): Logically groups RAIDs for dynamic online scalability. Supports Dynamic Host Configuration Protocol (DHCP) - Adaptec 5325301656 | Administration Guide - Page 19
RAID for additional redundancy and data protection. • RAID 10 stripes RAID 1 mirrors for high data protection and increased performance. NFS v4 support Support for NFS v4 has been added, providing a connection-based protocol for NFS users, with elimination of ancillary protocols, single port - Adaptec 5325301656 | Administration Guide - Page 20
support for MPIO has been added, as well as support for Microsoft's DSM module and Microsoft Cluster Services support Attach backup tape devices using USB 2.0 as well as SCSI connections. Improved share name support domain. Mac OSX clients can connect Support for Mac OSX clients to connect to - Adaptec 5325301656 | Administration Guide - Page 21
of NetVault Bakbone NetVault Bakbone has been upgraded from v7.1.1 to v7.4 Improved Snap EDR support Snap EDR is now pre-installed at the factory. Improved UPS support Additional support for UPS devices includes: • Support for APC-branded USB UPS devices. • New option to restart the server when - Adaptec 5325301656 | Administration Guide - Page 22
What's New in GuardianOS v4.0 Note Starting with GuardianOS v4.0, Backup Express is no longer supported. GuardianOS v4.0 introduced the following notable changes to the web admnistration interface: Feature (pre are now located on a single page, Network > Windows. 8 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 23
Snap Server Manager Feature (pre-4.0) New (4.0) Functionality View all disks (formerly from Storage > Devices page) Share Management The new Storage > Disks/Units page displays a graphical view of all disks for the head unit as well as for any attached expansion units, allowing you to move your - Adaptec 5325301656 | Administration Guide - Page 24
SSM using the Install_SSM.html file found on your Snap Server User CD. SSM can be installed to all client platforms, including Windows, Macintosh to MacOS 10.2 or higher (required for JRE 1.4.0 or higher support). Launching Snap Server Manager Launch SSM using one of the methods described Guide - Adaptec 5325301656 | Administration Guide - Page 25
fields as indicated on the page and then submit the form to obtain the license keys. Note Should you need to enter the serial number manually, you can find the number (a 10-character alphanumeric string): • On the underside of the chassis towards the middle front (110, 210) • On the top of - Adaptec 5325301656 | Administration Guide - Page 26
your network does not have IP to name resolution services. To Connect Using the Server Name This procedure requires that name resolution services (via Windows Internet Naming Service [WINS] or Domain Name System [DNS]) be the front bezel to read the label. 12 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 27
the login dialog box, enter admin as the user name and admin as the password, and then click OK. 4 Complete the Initial Setup Wizard. For instructions for using the Initial Setup Wizard, see page 14. To Connect to a Snap Server Using SSM 1 Install and launch Snap Server Manager. Install and launch - Adaptec 5325301656 | Administration Guide - Page 28
to assign a static IP instead, assemble the following information: • The IP address for the Snap Server (required) • The subnet mask (required) 14 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 29
Determining Capacity • The default gateway IP address • The DNS IP address • WINS server(s) IP address(es) Keeping or Reclaiming the Snapshot Space A Snapshot is a point-in-time image of your volume. This image can be used for backup or recovery purposes. See "Snapshots" on page 95 for detailed - Adaptec 5325301656 | Administration Guide - Page 30
Data from Legacy Servers to the Snap Server The Data Migration utility can be used to copy or move data from any computer supporting CIFS/SMB or NFS directly to a Snap Server. Access the utility by selecting Maintenance > Data Migration. For more information, see "Data Migration" on page 50. 16 Snap - Adaptec 5325301656 | Administration Guide - Page 31
34. Configuring an APC-Brand UPS Adaptec recommends that you use a UPS with of the automatic shutdown capability. For instructions on configuring your APC-brand UPS . Note The Snap Server 14000 supports a network-based UPS only. documentation included with the NetVault CD that shipped with your Snap - Adaptec 5325301656 | Administration Guide - Page 32
Note In GuardianOS v4.2 and later, the S2S utility is only supported for users with existing licenses. New users can use Snap EDR machine as a local SCSI drive. This storage virtualization frees the administrator from the physical limitations of direct-attached storage media on Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 33
• FTP Access • HTTP/HTTPS Access (Web View) • DHCP Server • Print Server Note The default settings enable access to the Snap Server via all protocols supported by the Snap Server. As a security measure, disable all protocols not in use. For example, if no Macintosh or FTP clients need access to the - Adaptec 5325301656 | Administration Guide - Page 34
devices with IP addresses that have the same prefix. Primary WINS Server The Windows Internet Naming Service server, which locates network resources in a TCP/IP-based Windows network by automatically configuring and among computers that are on different subnets. 20 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 35
the server and distributes the packets based on destination addresses, evenly distributing network traffic for optimal network performance. The Snap Server supports a server-side load balancing implementation called ALB (Adaptive Load Balancing). Both ports need to be connected to the same switch - Adaptec 5325301656 | Administration Guide - Page 36
the primary port (Ethernet1) fails due to a hardware or cable problem, the secondary port (Ethernet2) assumes its network identity. The two ports /full; 100Mbps/half; 100Mbps/full Note To prevent connectivity problems when changing to a fixed setting, see "Changing from Auto to a - Adaptec 5325301656 | Administration Guide - Page 37
ports to the same network segment in Standalone mode. This configuration is not supported and will lead to unexpected results. • For a Network Bonding Configuration (Load primary port (Ethernet1). If you use Ethernet2, some services may not function properly. Chapter 2 Network Access to the Server 23 - Adaptec 5325301656 | Administration Guide - Page 38
You can employ full-duplex only when the Snap Server is connected to a switch. • Hubs do not support Gigabit speeds. Attempting to force a Gigabit setting when the Snap Server is cabled to a hub will produce amber if the server is not connected to the network. 24 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 39
IP addresses to network clients. Required when installing a supported backup agent, using the Command Line Interface, or troubleshooting under the direction of a technical support representative. Using SSH for any other purpose is not supported and may void your warranty. Note As a security - Adaptec 5325301656 | Administration Guide - Page 40
be impossible to open or delete. Support for Microsoft Name Resolution Servers The Snap Server supports both of the Microsoft name resolution services: Windows Internet Naming Service (WINS) and Dynamic Domain Name System As a result, some clients and protocols can 26 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 41
"ticket" from an authentication process that can then be used to request a service from a server. The user credentials are always encrypted before they are transmitted over the network. The Snap Server supports the Microsoft Windows implementation of Kerberos. In Windows Active Directory (ADS), the - Adaptec 5325301656 | Administration Guide - Page 42
ADS domain. Interoperability with Active Directory Authentication The Snap Server supports the Microsoft Windows 2000/2003 family of servers that run to communicate with the PDC. For ease of administration, Adaptec recommends that you create a unique user account on the Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 43
Windows Networking Configuration Mapping a Drive in Windows In addition to browsing the network to find the Snap Server and access its shares, you can also connect to your Snap Server by mapping a drive to a share on the server. The procedure to map a drive is essentially the same for all versions - Adaptec 5325301656 | Administration Guide - Page 44
when configuring access for your NFS clients. Supported Protocols Snap Servers support these versions of the NFS protocol: Protocol * Kerberos-based security and NFS v4 ACLs are not supported in the GuardianOS 5.0 release. Supported NFS Clients Snap Servers have been tested with these UNIX- - Adaptec 5325301656 | Administration Guide - Page 45
Apple Networking Configuration • Sun Solaris 9, 10 • SuSE Pro 9 • SuSE Linux Enterprise Server (SLES) 8.x, 9.x, 10.x To Enable NFS v4 Access to the Server To enable NFS v4, check the Enable NFS v4 check box. Note Do not uncheck the Enable NFS box when you enable NFS v4. Both check boxes must be - Adaptec 5325301656 | Administration Guide - Page 46
accessed using Internet Explorer 5.x for Macintosh. To resolve this issue, either use an alternate browser, or re-enable HTTP access on the Network > Web screen. Supported AFP Clients The Snap Server supports MacOS 9.x and 10.x clients. 32 Snap Server Administrator - Adaptec 5325301656 | Administration Guide - Page 47
FTP users by modifying permissions for these accounts. For more granular control over FTP access, you must create local user accounts for FTP users. Supported FTP Clients Snap Servers have been tested with the most common FTP clients and work as expected based on the commands required by RFC 959 - Adaptec 5325301656 | Administration Guide - Page 48
complete Desciption and Location information as desired. Click OK. The printer will appear in the list on the main printing page. 34 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 49
to the Client The Snap Server supports both Windows SMB and IPP printing protocols. Note To make printer drivers easily accessible to users, copy Right-click the server and choose Connect. 4 Follow the instructions to provide the printer driver and complete the set up. Adding the Network Printer to - Adaptec 5325301656 | Administration Guide - Page 50
as Offline. 3 Click the printer link to open the Edit Printer page, then click the Delete button to delete the printer. 36 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 51
sever. Topics in User and Group Configuration: • Default User and Group Settings • UID and GID Assignments • Local Users and Groups • NIS Domain Snap Server Administrator Guide 37 - Adaptec 5325301656 | Administration Guide - Page 52
that is in use by NIS or the Windows domain, or is less than 101, you will get an error message. 38 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 53
Local Users and Groups • When the server automatically generates UIDs or GIDs for imported Windows domain users or groups, UIDs or GIDs that are already in use by local and NIS users will be skipped. • When NIS domain users and groups are imported, the Snap Server will discard any that are less than - Adaptec 5325301656 | Administration Guide - Page 54
"UID and GID Assignments" on page 38. NIS identifies users by UID, not user name, and although it is possible to have duplicate user names, Adaptec does not support this configuration. 40 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 55
Servers with fewer than four (4) drives. For Snap Server 110 and 210, see the User's Guide for Snap Server 110 and 210 for storage configuration guidelines. Snap Servers with four or more • Volumes • Quotas • Data Migration • Expansion Arrays • Disks and Units Snap Server Administrator Guide 41 - Adaptec 5325301656 | Administration Guide - Page 56
data volume. In cases when backup is ongoing or very frequent, a RAID 0 configuration may be more appropriate than the default RAID 5 42 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 57
drives. For Snap Server 110 and 210, see the User's Guide for Snap Server 110 and 210 for storage configuration guidelines. Factors in RAID. Features Data Loss Risk Write Access Speeds Usable Capacity Disks Required Supports Hot Spares RAID 0 RAID 1 Highest Lowest Fastest Fast Highest Lowest - Adaptec 5325301656 | Administration Guide - Page 58
enable the automatic incorporation of an unassigned drive, go to the Storage > RAID Sets screen and click the RAID Settings button. 44 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 59
Sets screen and click the RAID Settings button. Notes • If the background disk scan is disabled, it will still initiate a scan on a RAID if problems are detected on one of the RAID drives. • The background scan will not run on RAIDs that are degraded, syncing, or rebuilding. RAID Management Tools - Adaptec 5325301656 | Administration Guide - Page 60
two RAIDs are grouped, the size of the resulting snapshot pool is the sum of each RAID's formerly separate snapshot pools. 46 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 61
Volumes Two RAIDs at a Time To group more than two RAIDs, create a RAID group with two RAIDs, then group the RAID group with each RAID one at a time. You can view your RAID group status from either the Storage > RAID Sets or Monitor > System Status screen. Note Only RAIDs of the same PE size can be - Adaptec 5325301656 | Administration Guide - Page 62
with existing volumes, those volumes will be preserved and the expanded volume will only consume the free space on the RAID. 48 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 63
Quotas A volume can be expanded up to 16 TBs, either as a standalone volume or as a volume group. Security Models, SnapTrees, and Volumes Volumes are created with the Windows security model (which can be changed in the Securities > SnapTrees page or when creating a share to point to the volume - Adaptec 5325301656 | Administration Guide - Page 64
. Data Migration Use the Data Migration feature to migrate data from a legacy Snap Server or other computer that supports CIFS or NFS to a new Snap Server. The Data Migration (DM) feature can be used to copy move data • Include subfolders • Overwrite existing files 50 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 65
on the source machine. • Domain users for domains unknown to the Snap Server (e.g., trusted domains, if the Snap Server is not configured to support trusted domains). • Certain built-in Windows users and groups. Migrating from a UNIX Security Model to a UNIX SnapTree If you are migrating from a UNIX - Adaptec 5325301656 | Administration Guide - Page 66
the capacity of a Snap Server, Adaptec offers the SANbloc S50 expansion array. Details on installing a SANbloc S50 are provided in the Quick Start Guide that comes packaged with the array. The guide is also available for download from http://www.snapserver.com/support. The SANbloc S50 The SANbloc - Adaptec 5325301656 | Administration Guide - Page 67
Specific configurations are recommended when SAS and SATA drives are combined in the same expansion array. Be sure to review the S50 Quick Start Guide before configuring a mixed-drive array. A SANbloc S50 expansion array is accessed and managed through the Snap Server to which it is connected. The - Adaptec 5325301656 | Administration Guide - Page 68
drive. In this case, the total RAID capacity is approximately 640 GB (4 x 160) rather than the expected 910 GB (160 + [3 x 250]). 54 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 69
Disks and Units Disks and Units The Disks/Units screen is a graphic representation of RAID configuration and disk status on your server. The legend explains the meaning of each icon. • Move the mouse over a RAID set name to highlight all disks within the RAID set. • Click a RAID set name to view or - Adaptec 5325301656 | Administration Guide - Page 70
drive, a drive with a non-GuardianOS partition, or an unassigned GuardianOS-partitioned drive) will be automatically incorporated into the RAID. Skip Step 2. 56 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 71
Disks and Units 2 Configure the new drive as part of the RAID. When you remove a drive from a Snap Server, the affected RAID transitions to degraded mode. It remains in degraded mode until the newly inserted drive is configured as a member of the RAID via the Administration Tool. For details on this - Adaptec 5325301656 | Administration Guide - Page 72
. You should hear a click to indicate the drive has been inserted as far as it can go. 6 Replace the front bezel. 58 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 73
Disks and Units Replacing a Disk Drive on the Snap Server 4200, 4500, or Snap Disk 10 When the drive's power LED is amber and the activity LED is off, the disk drive has failed or is not working correctly. 1 Remove the front bezel. With a hand on each latch, slide both latches on the front bezel - Adaptec 5325301656 | Administration Guide - Page 74
a Snap Disk 30SA, the disk drive status light below the failed drive turns amber. 1 Using the Torx driver (T-10) provided, unlock the disk drive by turning the lock screw counterclockwise until the red padlock icon in the failed disk drive by pulling it towards you. 60 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 75
carrier all the way into the enclosure. 5 Once the carrier is in the enclosure, close the handle until you hear a click. 6 Using the Torx driver, lock the carrier into place by turning the lock screw clockwise until the red padlock icon is visible. Chapter 4 Storage Configuration and Expansion 61 - Adaptec 5325301656 | Administration Guide - Page 76
Disks and Units 62 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 77
machine as a local SCSI drive. This storage virtualization frees the administrator from the physical limitations of direct-attached storage media to the iSCSI disk is established using a software package or PCI card, known as an initiator, that must be installed on a client Administrator Guide 63 - Adaptec 5325301656 | Administration Guide - Page 78
iSCSI and its myriad of uses, please browse the Snap Server and Adaptec websites. Configuring iSCSI Initiators Adaptec has qualified a number of software initiators, PCI cards, and drivers to interoperate with Snap Servers. See the iSCSI support page on our website for the latest information on - Adaptec 5325301656 | Administration Guide - Page 79
initiator on Windows XP, Windows 2003, Vista, or Windows 2008 server, services installed on iSCSI disks will start up automatically by default once you have outcomes of any modification suggested by Adaptec are NOT guaranteed, and may not be supported. Adaptec strongly recommends backing up your - Adaptec 5325301656 | Administration Guide - Page 80
From the Bound Volumes/Devices tab on the Property dialog box, click Bind All to allow the iSCSI service to configure the list of persistent volumes. If you are running Windows XP and Windows 2003 Server, your then close the registry. 6 Reboot the Windows server. 66 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 81
Configuring iSCSI Initiators Configuring Shares to iSCSI Disks When using the Microsoft initiator, shares to iSCSI disks may not automatically reconnect when the Windows system hosting the shares is rebooted. There are two methods to resolve this issue: • Share an iSCSI target that has an assigned - Adaptec 5325301656 | Administration Guide - Page 82
systems is not supported by Microsoft. For more information, see the Microsoft iSCSI Software Initiator User's Guide, available on the basic iSCSI disk from a Windows host: 1 Using the Microsoft Services GUI, stop all application services that are using the volume you intend to expand. 2 If it - Adaptec 5325301656 | Administration Guide - Page 83
Configuring iSCSI Initiators 4 Verify that you have additional space available on the Snap Server to expand an existing volume • Open the browser-based Administration Tool for the Snap Server from a client on the network. • Navigate to Storage > iSCSI. • Select the iSCSI disk you intend to expand. - Adaptec 5325301656 | Administration Guide - Page 84
Management tool. 11 Restart the necessary application services. Configuring the QLogic QLA4010 and QLA4050 iSCSI are iSCSI adapters that appear as a SCSI adapter instead of a network adapter in and enter target information. Follow the instructions in the documentation to install and configure - Adaptec 5325301656 | Administration Guide - Page 85
HBA to initiate, monitor, and change iSCSI targets using its text-based user interface. • The Cisco-based in-box iSCSI software initiators for Linux support Red Hat Enterprise Linux 3, QU6, Red Hat Enterprise Linux 4, QU2, and SuSE Linux Enterprise Server 9, SP3. • The Open iSCSI-based in-box iSCSI - Adaptec 5325301656 | Administration Guide - Page 86
GuardianOS 5.0, CHAP authentication is supported on NetWare 6.5, SP7. Note CHAP authentication is not supported on versions of NetWare 6.5 earlier than SP7, nor is it supported on pre-GuardianOS 5.0 systems included with the VMware ESX Server installation. 72 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 87
Snap Server Using the VI Client to Configure iSCSI Services Follow the instructions in the VMware Server Configuration Guide, available at http://www.vmware.com to configure your iSCSI service. Use the VI Client to: 1 Create the VMKernel on the NIC card used for the iSCSI connection. 2 Configure the - Adaptec 5325301656 | Administration Guide - Page 88
resulting snapshot may contain inconsistent data. iSCSI Multi-Initiator Support The Support Multi-Initiator check box allows two or more initiators to power outages. Of course, the physical conditions and company policies that guide IT decisions vary widely. Power outages are a common occurrence in - Adaptec 5325301656 | Administration Guide - Page 89
iSCSI Configuration on the Snap Server the significant increase in write performance that write-cache provides, can disable this feature for individual iSCSI disks. Notes • Write-cache can be disabled on an iSCSI-disk-by-iSCSI-disk basis. Disabling write-cache for an iSCSI disk does not disable - Adaptec 5325301656 | Administration Guide - Page 90
was configured on the target Snap Server iSCSI disk. Other forms of CHAP authentication are not currently supported. To View iSCSI Disk Status Information You can view iSCSI disk status information from the Storage > screen, from which you can configure iSNS. 76 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 91
connected (the hostname and IQN name of all connected initiators will be displayed). After disconnecting all client initiators, click Delete, and then follow the onscreen instructions to delete one or more iSCSI disks. 77 - Adaptec 5325301656 | Administration Guide - Page 92
Creating iSCSI Disks 78 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 93
Share and Folder Security Overview • Components and Options • SnapTrees and Security Models • ID Mapping • Creating Shares • Configuring Share Access • Creating Home Directories • Windows ACLs • Security Guides Snap Server Administrator - Adaptec 5325301656 | Administration Guide - Page 94
Configuring Share and Folder Security Overview Snap Servers support file access in Windows, UNIX, and . Systems running GuardianOS are storage appliances dedicated to file services. Administrators should not expect the same behavior as a pure specific protocols. 80 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 95
for owner, group owner, and other. • Windows ACLs: Windows NTFS-style file system permissions. Introduced in GuardianOS 5.0, Windows ACLs fully support the semantics of NTFS ACLs, including configuration, enforcement, and inheritance models (not including the behaviour of some built-in Windows users - Adaptec 5325301656 | Administration Guide - Page 96
changing permissions. These directories are referred to as SnapTrees, and their security models can be configured from the Security > SnapTrees screen. 82 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 97
Components and Options Component Options Shares Shares are created on the Security > Shares screen. When creating a share, you must set the following options: • Name Select a name for the new share. • Volume Select a volume from the drop-down list. • Path Browse to the directory you want to - Adaptec 5325301656 | Administration Guide - Page 98
Windows/Mixed and UNIX for UNIX) can optionally be propagated with a default permission to all files and directories inside the SnapTree. 84 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 99
SnapTrees and Security Models SnapTree Functionality The following table describes the behavior of SnapTrees and Security Models. Function Description SnapTree Directory Ownership Security Personality of Files and Directories Default ownership differs according to the method used to create the - Adaptec 5325301656 | Administration Guide - Page 100
will search for all entries containing the string you enter in the search field rather than looking for exact matches. For 86 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 101
Creating Shares example, if you enter 'abc' as your search criterion, all users and groups containing 'abc' in the name will be identified. Creating Shares Shares are created, viewed, edited, and deleted from the Storage > Shares screen of the Administration Tool. The default share (SHARE1) maps to - Adaptec 5325301656 | Administration Guide - Page 102
to NIS users and groups from the Storage > Quotas page in the UI. Configuring Share Access The GuardianOS supports share-level as well as file- and directory-level permissions (see "Windows ACLs" on page 90) for the two applies. Consider the following examples: 88 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 103
Configuring Share Access Example A: More restrictive file-level access trumps more permissive share-level access. Share Level File Level Result Full control Read-only to FileA Full control over all directories and files in SHARE1 except where a more restrictive file-level permission applies. - Adaptec 5325301656 | Administration Guide - Page 104
local users mapped to the same user will be directed to the local user's home directory. Windows ACLs Introduced in v5.0, GuardianOS now fully supports Windows NTFS-style file system ACLs, including configuration, Windows domain users and groups on the Snap Server. 90 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 105
for files and directories with the Windows security personality are set using standard Windows NT, 2000, 2003, XP, or Vista security tools. GuardianOS supports: • All standard generic and advanced access permissions that can be assigned by Windows clients. • All levels of inheritance that can be - Adaptec 5325301656 | Administration Guide - Page 106
about Windows domains and other Microsoft networking settings, see "Support for Windows Networking (SMB)" on page 26 and "Support for Windows Network Authentication" on page 27. Use Windows Active Directory Security This security guide provides steps for configuring your Snap Server to use Windows - Adaptec 5325301656 | Administration Guide - Page 107
the Snap Server will appear. For more information about Windows Active Directory, please see "Support for Windows Network Authentication" on page 27. Share-level Access to an Entire Volume This security guide provides steps for allowing users share-level access to a whole volume on the Snap Server - Adaptec 5325301656 | Administration Guide - Page 108
Security Guides 94 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 109
• Adjusting Snapshot Pool Size • Accessing Snapshots • Coordinating Snapshot and Backup Operations Related Information: • Isolate iSCSI Disks from Other Resources for Backup Purposes Snap Server Administrator Guide 95 - Adaptec 5325301656 | Administration Guide - Page 110
99 for more information. Snapshots and Backup Optimization When you back up a live volume directly, files that reference other files in the system may become out-of sync in archiving inconsistent data. For instructions, see "Coordinating Snapshot and Backup Operations" on page 99. 96 Snap - Adaptec 5325301656 | Administration Guide - Page 111
, navigate to the Storage > Snapshots screen, and click the Adjust Snapshot Space link in the introductory text. The number of snapshots that a RAID can support is a function of these factors: • The space reserved for the snapshot data • The duration of the snapshots you create • The amount and type - Adaptec 5325301656 | Administration Guide - Page 112
to the live volume, and the second share provides access to any archived snapshots. Other than read-write settings (snapshots are 98 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 113
Coordinating Snapshot and Backup Operations read-only), a snapshot share inherits access privileges from its associated livevolume share. Note The same folders appear on the Web View screen when you connect to the Snap Server using a Web browser; however, the snapshot share folder does not provide - Adaptec 5325301656 | Administration Guide - Page 114
this case, configuring the backup software to copy from: \SHARE1_SNAP\latest ensures that the most recently created snapshot is always archived. 100 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 115
group lists, snapshot schedules, and EDR Management Console settings (if applicable). • Volume-specific settings such as ACLs, extended attributes, and quota settings Snap Server Administrator Guide 101 - Adaptec 5325301656 | Administration Guide - Page 116
snapshot is taken. If you do not use snapshots to back up a volume to tape, you must manually regenerate these files whenever you change ACL or quota information to ensure that you are backing up the most in recreating the original configuration of the server. 102 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 117
SnapDRImage was applied as long as the servername is the same as the current servername. If you have changed the servername, you will have to manually join the server to the desired Windows domain. Navigate to Network > Windows to rejoin the server to a domain. Chapter 8 Disaster Recovery 103 - Adaptec 5325301656 | Administration Guide - Page 118
clicking the Submit button on the command toolbar. Note Only clients successfully added via the NetVault Client Management window will display. 104 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 119
for recovering the NetVault Database (NVDB) from tape. For instructional details, see the NetVault documentation that shipped with your it is strongly recommended that this be performed under the guidance of BakBone Technical Support. • Do Not Monitor Job Progress During a Recovery - It is strongly - Adaptec 5325301656 | Administration Guide - Page 120
be restored over the one created with the recent installation of NetVault. 11 Once the NVDB has restored successfully, it is necessary to restart NetVault Services via the NetVault Configurator. During the restore procedure these - Adaptec 5325301656 | Administration Guide - Page 121
vary according to environmental conditions. Adaptec strongly recommends that you contact a technical service representative before proceeding. This section server. Restoring Previous Server Settings to a New Server After Technical Support has supplied you with a new server, you can restore the - Adaptec 5325301656 | Administration Guide - Page 122
Recovery screen. Note If you are restoring from any backup other than NetVault, you will need to recover the volume settings. 108 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 123
Move Directory • Log View Note Antivirus functions or options not relevant to the Snap Server have been disabled in the configuration GUI. Snap Server Administrator Guide 109 - Adaptec 5325301656 | Administration Guide - Page 124
. Note The antivirus reinstallation process does not preserve custom antivirus configuration settings. Make a note of any such settings before deleting a volume. 110 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 125
Launching the CA eTrust Antivirus GUI Launching the CA eTrust Antivirus GUI The CA eTrust Antivirus software is enabled by default. Some situations, such as deleting a volume or performing an upgrade procedure, may require you to reenable the software. To learn how the antivirus software interacts - Adaptec 5325301656 | Administration Guide - Page 126
subfolders and files in the right-hand pane. May contain infected files. The administrator can instruct the software to automatically move infected files to this directory. For more information, see "Scan information, see "Scheduling a Scan Job" on page 114. 112 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 127
run periodically. This section outlines the process of configuring and running manual and scheduled scans. For detailed descriptions of all scanning options, see Scanner Menu. Choosing an Infection Treatment (Scan Tab) You can instruct the software to perform one of the following file actions when - Adaptec 5325301656 | Administration Guide - Page 128
, and then click Choose Type to specify the compressed file extension types. Filtering File Information for Logs (Manual Scans Only) You can specify the types of events that are written to a log. Check the Infected summarized in "Defining Scan Jobs" on page 113. 114 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 129
Signature Updates 2 Schedule the scan. The Schedule tab allows you to set a start date and a repeat interval for the scan. 3 Select the directories to scan. The Directories tab lists all paths that currently exist on the server. You can remove or add new paths as desired. You can also use the - Adaptec 5325301656 | Administration Guide - Page 130
to the share is case sensitive. Updating Snap Servers that have Internet Access If your Snap Servers have direct access to the Internet, you only need to schedule the downloads to set up automatic signature updates. IP address of the proxy server, then click OK. 116 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 131
Signature Updates Updating a Snap Server that does not have Internet Access If you have Snap Servers that do not have Internet access, use the following procedures to download the signature files to a machine with Internet access and then copy them to the Snap Server. Note When retrieving signature - Adaptec 5325301656 | Administration Guide - Page 132
Scanner > Signature Update Options, and click the Incoming tab. 2 Click the Add button, and select FTP in the Method list box. 118 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 133
Signature Updates 3 Enter the following information regarding the server on which the update file resides as follows: • In the Host Name field, enter the IP address. • In the User Name and Password fields, enter the admin user name and password. • In the Remote Path field, enter the path to the - Adaptec 5325301656 | Administration Guide - Page 134
messages from the General Event Log are reported. Note The Local Alert Manager option is not supported on Snap Servers. Use the Alert Filter options to manage notification severity levels, and to determine , enter the path as follows: /shares/SHARE1/sales 120 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 135
Log View Option Restore and Cure Delete Description This option allows you to restore the selected item back to the original folder it was in, and cure it. This option is useful if you update the signature files after items have been put in the Move folder. If a cure is provided that you did not - Adaptec 5325301656 | Administration Guide - Page 136
General Events Distribution Events Description Displays summary information about scan jobs that have run. Not Supported. Displays summary information on scheduled scans that have run. Displays the Event log for a on the distribution event in the lower pane. 122 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 137
will alter the functionality of some third party applications and SnapExtensions that do not fully support Unicode. Converting to Unicode To convert your GuardianOS Snap Server to Unicode, complete the see "Disaster Recovery Procedural Overview" on page 107. Snap Server Administrator Guide 123 - Adaptec 5325301656 | Administration Guide - Page 138
by those clients may not convert properly. • Local users are converted to Unicode assuming the original source is code page 1252. 124 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 139
on the Snap Server file system using UTF8, a method of representing all Unicode characters. However, network protocols and clients vary in their support of Unicode and UTF8, which has ramifications in the way they interact with one another when sharing files with extended characters in filenames - Adaptec 5325301656 | Administration Guide - Page 140
in the filename; for example, you might see {!^AB in a file name. FTP FTP only supports ASCII characters by specification. Some clients bend the specification to allow extended characters, but there is no standard for example, you might see {!^AB in a file name. 126 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 141
How Snapshots Interact with Unicode HTTP HTTP integrates easily with Unicode and the Snap Server. If invalid UTF8 characters are encountered on the file system, the characters will be returned with an escape sequence. Escape sequences begin with {!^. The following two characters are the hexidecimal - Adaptec 5325301656 | Administration Guide - Page 142
Dantz Retrospect over AFP only Snap Server to Server Sync over SYNC Snap EDR over Sync only2 Officially Supports Unicode no no no no UI Displays Correct Filenames no yes no no Backups and Restores Unicode Japan). In each of these situations, it is important to 128 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 143
up using UNIX. Backing Up Using Unicode-Enabled MacOS Clients Macintosh text encoding UTF8 is supported by MacOS 10.1.4 AFP 3 and later. For Unicode to function properly, your version of MacOS must fully support AFP 3. It is important to back up via the MacOS client with a language compliant backup - Adaptec 5325301656 | Administration Guide - Page 144
Unicode and Expansion Arrays 130 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 145
and Replication Solutions GuardianOS supports several backup methods, including x x Snap Server to Snap Server (disk-to-disk backup) xx x2 Snap Server(s) to SCSI-attached tape drive3 x (disk-to-tape backup) Snap Server(s) to USB-attached tape drive ( ). Snap Server Administrator Guide 131 - Adaptec 5325301656 | Administration Guide - Page 146
provides a brief description of the supported backup solutions and, where applicable, gives instructions on how to install the solutions on .) • Direct-attached storage - Data from up to five clients are backed up to a standalone, SCSI-attached tape device attached to a Snap Server. Supports up to - Adaptec 5325301656 | Administration Guide - Page 147
Integrated Backup Solutions for the Snap Server 1 Click Add Clients on the BakBone NetVault page. 2 Enter the management workstation's DNS name or IP address. 3 Enter the NetVault client password created during installation for the client. The password field cannot be left blank. 4 Click Add. You - Adaptec 5325301656 | Administration Guide - Page 148
Management Console where jobs can be scheduled. configure jobs Stop Service Stops all services. Restart Service Restarts all services. Caution: Use only if you have encountered a problem, and customer support advises you to restart the service. Any jobs currently running will stop and will not - Adaptec 5325301656 | Administration Guide - Page 149
backup packages do not support the backup of Windows ACLs or legacy POSIX ACLs. If you use one of these packages, Adaptec strongly recommends you Typically, these files are either provided on your backup software's User CD or are available for download from the manufacturer's website. You will - Adaptec 5325301656 | Administration Guide - Page 150
directory. Using a method appropriate to your environment, copy the agent/client files to the directory you just created for this purpose. 136 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 151
: su 5 At the prompt, enter the admin user password, and press Enter. 6 To change to the agent directory, type the following command and press Enter: cd /shares/SHARE1/agent 7 To unpack the tar file to get the agent files, type the following command and press Enter: tar -zxvf Linux.tar.Z Note - Adaptec 5325301656 | Administration Guide - Page 152
usage) 9 Change directory to the volume with the most available space. cd [volumename] where [volumename] is the volume with the most available change to the agent directory, enter the following command, and press Enter: cd /opt/CA/BABuagent/ 4 To run the setup program, enter the following command - Adaptec 5325301656 | Administration Guide - Page 153
the ARCserve Agent, then you have the uninstall script. If you do not have the directory or tar, copy the files again from the ARCserve CD or get them from Computer Associates. 2 Make sure you have the script uninstall. Type the following and follow the prompts: ./uninstall Note Choose Option 1 to - Adaptec 5325301656 | Administration Guide - Page 154
the volume the ralus directory is on, you will need to reinstall the agent. cd /hd ls [lists all the volumes] df -h [shows volume usage] 6 Determine usage table. Change directory to the volume with the most available space. cd [volumename] where [volumename] is the name of the volume with the most - Adaptec 5325301656 | Administration Guide - Page 155
the ralus directory, create 3 directories called VRTS, VRTSralus, and VRTSvxms. cd ralus mkdir VRTS VRTSralus VRTSvxms ls [to verify that the directories are Backup Exec server. Note Do not edit the /etc/hosts file directly with a text editor. Install Backup Exec RALUS Agent 1 From a network client - Adaptec 5325301656 | Administration Guide - Page 156
Off-the-Shelf Backup Solutions for the Snap Server 4 Install the agent: cd /shares/SHARE1/linux ./installralus Follow the installation instructions, accepting the default options. Note During the installation process, you may see an error message about the failure to add root to the beoper group. - Adaptec 5325301656 | Administration Guide - Page 157
the volume the openv directory is on, you will need to reinstall the agent. cd /hd ls [lists all the volumes] df -h [shows volume usage] 6 volume usage table. Change directory to the volume with the most available space. cd [volumename] where [volumename] is the name of the volume with the most - Adaptec 5325301656 | Administration Guide - Page 158
2 In SSH, install the files: cd /shares/SHARE1/NBClients/catalog/anb ./client.inst Follow the instructions, choosing RedHat Linux (choose 2.6 kernel NetBackup directory. cd /hd/vol_mnt[X]/ rm -rf /usr/openv/ rmdir openv/ 3 Remove the NetBackup entries in the client's /etc/services file. Locate - Adaptec 5325301656 | Administration Guide - Page 159
-rf /etc/xinetd.d/bpcd rm -rf /etc/xinetd.d/vnetd rm -rf /etc/xinetd.d/vopied rm -rf /etc/xinetd.d/bpjava-msc 5 Restart the Snap Server services by either rebooting or typing: /etc/rc.d/init.d/xinetd reload Installing the EMC Legato NetWorker Client Note This procedure assumes that you are using the - Adaptec 5325301656 | Administration Guide - Page 160
networker. Note If you later delete the volume the networker directory is on, you will need to reinstall the agent. cd /hd ls [lists all the volumes] df -h [shows volume usage] 6 Determine which volume has the most available script. If you need to redo Step 11, 146 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 161
command, and press Enter: su 4 At the prompt, enter the admin user password, and press Enter. 5 Use the cd command to change to the directory in the share, for example: cd /shares/SHARE1/agent 6 To unpackage the client files, enter the following commands: tar xvfz nw_linux86.tar.gz 7 To install - Adaptec 5325301656 | Administration Guide - Page 162
Servers. 6 Click OK. Recover and Retrieve Operations The EMC Legato NetWorker administrative interface does not support data recovery operations from a remote client for a Linux-based operating system such as the GuardianOS. EMC Legato Networker Command Reference. 148 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 163
Off-the-Shelf Backup Solutions for the Snap Server 1 Connect to the Snap Server via SSH, and log in using the admin user name and password. Note SSH v2 is required. If you fail to connect to the server, ensure that your SSH client is configured to connect via SSH v2. 2 You are placed into the CLI - Adaptec 5325301656 | Administration Guide - Page 164
Off-the-Shelf Backup Solutions for the Snap Server 150 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 165
the command. finish the command you have started to type (i.e., tab-complete). list any arguments and/or options available for that command. Snap Server Administrator Guide 151 - Adaptec 5325301656 | Administration Guide - Page 166
have been completed for you. If you entered d + [tab] + [tab], the word would have been completed and the available options displayed. 152 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 167
SnapCLI Syntax Suppose, instead of date, you entered the command web. Two arguments would be available, one with options: Command Arguments and Options web get set [OPTIONS] Descriptions - get WEB properties - set WEB properties - require-webview-auth=(yes|no) - require HTTP/HTTPS clients to - Adaptec 5325301656 | Administration Guide - Page 168
delete script. 2 Log in to the SnapCLI (see Logging into SnapCLI for instructions). 3 Type osshell to get a bash prompt. 4 At the prompt, make users, groups, and shares: #!/bin/sh # Copyright 2003-2007 Adaptec, Inc. All rights reserved. # # Permision is granted to use Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 169
Scripts in SnapCLI # if the user does not exist then create it if ! $CLI user get user-name="$1" > /dev/null 2>&1; then echo "Creating user '$1' ..." $CLI user create user-name="$1" password="$2" > /dev/null 2>&1 if [ $? -ne 0 ]; then echo "Creation of user '$1' failed." return 1 fi else echo "User - Adaptec 5325301656 | Administration Guide - Page 170
'$1' ..." $CLI share delete share-name="$1" > /dev/null 2>&1 if [ $? -ne 0 ]; then echo "Deletion of share '$1' failed." return 1 fi else Delete the share 156 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 171
Scripts in SnapCLI echo "Share '$1' does not exist." fi return 0 } Create a user, group, and share; then add the user to the group Main create a user, a group and a share and add the user to the group mkuser "$USER" "$PASSWORD" mkgroup "$GROUP" adduser2group "$USER" "$GROUP" mkshare "$SHARE" "$ - Adaptec 5325301656 | Administration Guide - Page 172
Scripts in SnapCLI 158 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 173
described here. Topics in Troubleshooting Snap Servers • The Meaning of LED Indicators • System Reset Options • Networking Issues • Miscellaneous Issues • Phone Home Support Additional Resources Resource Knowledge Base Hardware Components Field Service Documents Description Search for solutions - Adaptec 5325301656 | Administration Guide - Page 174
front, the lights appear in the following order, from left to right: Power LED, Status LED, Network LED, and Disk LED. 160 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 175
Blinking amber Blinking amber and green The server is operating normally. A thermal or other system problem was detected. The server is in Maintenance Mode. Network LED Solid green Off The server is active. Disk drive error. No disk drive activity. Appendix C Troubleshooting Snap Servers 161 - Adaptec 5325301656 | Administration Guide - Page 176
as shown in the following illustration: Power LED System LED LAN LEDs Disk Drive LEDs Adaptec recommends that you become familiar with the operation of these lights. Power, System, and A thermal or other system problem was detected. The server is in Maintenance Mode. 162 Snap Server Administrator - Adaptec 5325301656 | Administration Guide - Page 177
the following illustration: Power LED System LED LAN LEDs Disk Drive LEDs Unit ID (UID) LED Adaptec recommends that you become familiar with the operation of these lights. Power, System, and LAN LEDs LAN 1 (Ethernet1) LED, and LAN 2 (Ethernet2) LED. The Appendix C Troubleshooting Snap Servers 163 - Adaptec 5325301656 | Administration Guide - Page 178
and green The server is booting up. The server is shutting down. A problem was detected. The server will not boot. A thermal or other system problem was detected. The server is in Maintenance Mode. LAN 1 and LAN 2 and back). Unit ID has not been turned on. 164 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 179
operating properly. The module has failed or is not connected. The module has failed, is not connected, or the server has been turned off. Appendix C Troubleshooting Snap Servers 165 - Adaptec 5325301656 | Administration Guide - Page 180
disk drives, as shown in the following illustration: Power LED System LED LAN LEDs Disk Drive LEDs Adaptec recommends that you become familiar with the operation of these lights. Power, System, and LAN LEDs These LAN 1 (Ethernet1) LED, and LAN 2 (Ethernet2) LED. 166 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 181
The server is booting up. The server is shutting down. A problem was detected. The server will not boot. A thermal or other system problem was detected The server is in Maintenance Mode. LAN 1 and LAN , but not working correctly No disk drive installed Appendix C Troubleshooting Snap Servers 167 - Adaptec 5325301656 | Administration Guide - Page 182
boot time Blinking amber during normal operation Blinking amber and green The server is booting up. The server is shutting down. A problem was detected by BIOS. The server will not boot. A thermal or other system problem was detected The server is in Maintenance Mode. 168 Snap Server Administrator - Adaptec 5325301656 | Administration Guide - Page 183
module are identified in the following illustration. AC Fault Power Power Fault Solid green Off AC Solid green Description The module is operating properly. Appendix C Troubleshooting Snap Servers 169 - Adaptec 5325301656 | Administration Guide - Page 184
following illustration. To remove a failed fan module, squeeze its handles together and lift the module out of the unit. Fault LED 170 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 185
Server. Rapidly flashing green Unit ID. Identifies the expansion unit when you click the expansion unit ID link in the Disks and Units screen. Appendix C Troubleshooting Snap Servers 171 - Adaptec 5325301656 | Administration Guide - Page 186
: LED Power Fault Condition Off Green (solid) Off Indication Enclosure not powered on. APC unit functioning normally. APC unit functioning normally. 172 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 187
Condition On On 5-10 seconds only On continuously Indication Controller is current Master for enclosure. Enclosure is powering on. Fault condition exists on controller Appendix C Troubleshooting Snap Servers 173 - Adaptec 5325301656 | Administration Guide - Page 188
Condition of Disk Drive Power module is installed and working properly Power module is disconnected, not fully seated, or has failed. 174 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 189
properly but is not active Disk drive installed properly but is not active Disk drive installed, but not working correctly No disk drive installed Appendix C Troubleshooting Snap Servers 175 - Adaptec 5325301656 | Administration Guide - Page 190
supply is disconnected Off Fan installed, but not working correctly Off Module not seated properly or disconnected from operating host server 176 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 191
has been selected or the selection has changed since Power On Enclosure powered on System/SCM fault PSU cooling fault or enclosure over- temperature n/a n/a Appendix C Troubleshooting Snap Servers 177 - Adaptec 5325301656 | Administration Guide - Page 192
obtain the appropriate GuardianOSImage file. This file is available from the user CD provided with your Snap Server, or has been provided as a download in the default configuration sections of Chapters 2, 3, and 4 of this Guide. Caution Each reset option requires a reboot of the server. To prevent - Adaptec 5325301656 | Administration Guide - Page 193
such as DHCP configuration • Resets the server name to its default setting (SNAP) • Resets network speed and bonding settings to their defaults Appendix C Troubleshooting Snap Servers 179 - Adaptec 5325301656 | Administration Guide - Page 194
switch or hub and the settings on the Snap Server Ethernet port. These settings must match. To resolve the problem, make sure the port settings on the hub or switch match the settings for the primary port as configured Server will authenticate the users as local 180 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 195
Is Unknown Install Snap Server Manager from the Snap Server User CD onto a client workstation on the same subnet as the Snap restarted. To resolve this issue, reconnect to the share. Problems Occur with Domain Controller Authentication You are receiving the following Troubleshooting Snap Servers 181 - Adaptec 5325301656 | Administration Guide - Page 196
blocked the ability to receive TCP or User Datagram Protocol (UDP) communications. If problems persist, contact Adaptec Technical Support. You Receive an Access Denied Message When Attempting to Mount a Share on Your command: mount 192.168.32.124:SHARE1 /mnt 182 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 197
GuardianOS allows you to log in as root over SMB. If this operation has failed or you have trouble logging in, be sure that you have enabled root login in the Network > Windows page. Also Windows client using the ipconfig command from a command prompt. Appendix C Troubleshooting Snap Servers 183 - Adaptec 5325301656 | Administration Guide - Page 198
Backup Hangs To resolve this issue immediately, restart the Backup Exec server. Other Issues A Problem Occurred While Booting. The System is Offline and the Status LED is Blinking Amber and Green the server still returns to Maintenance Mode, call Technical Support. 184 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 199
Adaptec support representative. Problems with Cable Arm on the 18000 with a SCSI Cable Attached The size of the connector on an attached SCSI problem, remove the cable management arm. You Have Problems Seeing the Tape Library Tape Device, Not the Robotic Arm When you have problems the problem. However - Adaptec 5325301656 | Administration Guide - Page 200
Support becomes available for use. Phone Home Support emails system logs and files that contain information useful for troubleshooting purposes to Adaptec technical support. You can use the Monitoring > Support that will assist in the resolution of the problem. 186 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 201
(SMTP) Bootstrap Protocol (BOOTP) services; also used by Dynamic Host Configuration Protocol (DHCP) services Bootstrap (BOOTP) client; also used by Dynamic Host Control Protocol (DHCP) clients HyperText Transfer Protocol (HTTP) for World Wide Web (WWW) services Snap Server Administrator Guide 187 - Adaptec 5325301656 | Administration Guide - Page 202
Time Protocol (NTP) NETBIOS Name Services used in Red Hat Enterprise Linux by Samba NETBIOS Datagram Services used in Red Hat Enterprise Linux by Samba NETBIOS Session Services used in Red Hat Enterprise Linux (HTTP). Used by S2Sv2 for https configuration 188 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 203
Port # Layer GOS Feature Name Comment 445 515 548 631 852 933 936 939 957 959 2005 2049 2050 2599 3052 3205 3260 4466 8005 8008 TCP & UDP Network > Windows TCP Server > Printing TCP & UDP Network > Apple TCP Server > Printing TCP UDP UDP TCP UDP TCP TCP Network > NFS Network > NFS - Adaptec 5325301656 | Administration Guide - Page 204
S2Sv1 S2Sv2 S2Sv2 S2Sv2 S2Sv2 NetVault Snap Extension afp2overtcp inoweb Sysbroker Sysbroker Comment Sysbroker Shutdown Port Sysbroker RPC Port XML-RPC server Direct Connect Port Error Port (No longer Used) Source Port Keep Alive Port Management Console Web Server Port Discover (Multicast over 230 - Adaptec 5325301656 | Administration Guide - Page 205
Port # Layer 20031 TCP 24066 32780 32781 49221 TCP TCP TCP TCP GOS Feature SnapExtension > BakBone NetVault WebUI WebUI SnapExtension > SnapEDR Name NetVault poolmgr tomcat tomcat SnapEDR Comment Listening Port Used by /bin/poolmgr Random Port Random Port External Communications Port Appendix - Adaptec 5325301656 | Administration Guide - Page 206
192 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 207
(Access Control List) Administration Tool ADS (Active Directory Service) AFP (AppleTalk Filing Protocol) agent algorithm AllLocalUsers group Servers support Data Protection Agents and can be configured as SNMP agents. A sequence of steps designed to solve a problem or execute Administrator Guide 193 - Adaptec 5325301656 | Administration Guide - Page 208
as a single channel, with the network using one IP address for the server. Snap Servers support load balancing and failover bonding modes. CA eTrust Antivirus The antivirus software bundled with the Snap DHCP server and assign IP addresses with a single subnet. 194 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 209
-T provides transmission speeds up to 1000 Mbps and is typically used for LAN backbone systems, supporting workstations with 100Base-T cards. Gigabit Ethernet (GbE) provides an even higher level of backbone support at 1000 Mbps (one Gigabit or one billion bits per second). The unique six-digit - Adaptec 5325301656 | Administration Guide - Page 210
If a port fails on a Snap Server, the second port assumes its network identity (if the two Ethernet cards have been configured for failover). When the port comes back online, the original identities are restored. Failover is ) over TCP/ IP on the World Wide Web. 196 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 211
255 separated by periods. iSCSI (Internet SCSI) iSCSI is a standard that defines the encapsulation of SCSI packets in TCP and then routing it operating system. Kerberos A secure method for authenticating a request for a service used by ADS. Kerberos lets a user request an encrypted "ticket" - Adaptec 5325301656 | Administration Guide - Page 212
. The Ethernet port transmission load is distributed among two network ports (assuming the cards are configured for load balancing). An intelligent software adaptive agent repeatedly analyzes the traffic networks or has two or more network addresses. 198 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 213
is preinstalled on Snap Servers running GuardianOS 2.6 or higher to support backup and restore operations to a local tape drive. NFS ( is configured as an NFS server by default. NIS (Network Information Service) A network naming and administration system for smaller networks that was developed - Adaptec 5325301656 | Administration Guide - Page 214
from two drive failures. Provides high reliability and data protection but write performance speed is impacted by the dual parity drives. 200 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 215
Term RAID 10 (Striped Mirroring) recurring snapshot restrict anonymous resynchronization rollback SCSI (Small Computer System Interface) serial number server number share share access SMB (Server Message Block) Definition RAID 10 is two or more RAID 1's striped together - Adaptec 5325301656 | Administration Guide - Page 216
, communicating devices, consisting of managers and agents. A service that provides a remote console for special system administration and customer support access to the server. SSH is similar to telnet , and client authentication for any TCP/IP connection. 202 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 217
with IP addresses that have the same prefix. TCP/IP (Transmission Control Protocol/Internet Protocol) A commonly used networking protocol that supports the interconnection of different network operating systems. trap A signal from the Snap Server informing an SNMP management program that an - Adaptec 5325301656 | Administration Guide - Page 218
Term volume Web View Windows domain authentication WINS (Windows Internet Naming Service) workgroup Definition A logical partition of a RAID's storage space that contains a file system. In the over a LAN. Each workgroup is identified by a unique name. 204 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 219
os_private 102 A Access network access to the server 19 problems with 180 users and groups 37 Windows ACLs 90 Access 73, 97 iSCSI Disks 73 of NetVault directory 104 of server and volume settings 101 supported third-party 131 backup.acl 102 backup.qta.groups 102 backup.qta.users 102 C CA BrightStor - Adaptec 5325301656 | Administration Guide - Page 220
to 178 Failover, see Network bonding Features, changes from v3.2 and earlier releases 5 Field Service Documents 159 Files, setting permissions for 90 FTP configuring access 33 defaults 25 G Gigabit GuardianOS Ports 187 H Hardware Components, purchasing new 206 Snap Server Administrator Guide - Adaptec 5325301656 | Administration Guide - Page 221
directory 104 restoring nvdb directory 105 Network bonding cabling requirements for 23 defaults & options 21 Networking problems with access 180 reset to factory defaults 178 NFS access configuring 30 supported clients and protocols 30 to hidden shares 87 NFS exports file 79 O Operating system, see - Adaptec 5325301656 | Administration Guide - Page 222
default behavior 91 share-level setting 89 Phone home support 186 Print Server Adding the Network Printer to the Client Snap Server 36 IPP port number 35, 36 list of supported printers 34 Monitoring Print Jobs 36 Pausing the Printer 36 Q troubleshooting connectivity 183 Snap Server Manager 9 208 - Adaptec 5325301656 | Administration Guide - Page 223
GuardianOS 2 Speed/duplex options 22 SSH 136 Standalone 23 T TCP/IP configuration guidelines 23 configuring 23 options 21 Technical Support Telephone Numbers xiii Troubleshooting 159 Typographical Conventions xiv U Unicode 123, 127, 128, 129 AFP protocols 125 Expansion Arrays 129 SMB protocols 125 - Adaptec 5325301656 | Administration Guide - Page 224
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 |
 |
Snap Server
™
Administrator Guide
GuardianOS
v5.0
For GuardianOS-powered Snap Servers
and Expansion Arrays