Adaptec 5325301507 Administration Guide
Adaptec 5325301507 - Snap Server 4400 NAS Manual
 |
UPC - 753253015740
View all Adaptec 5325301507 manuals
Add to My Manuals
Save this manual to your list of manuals |
Adaptec 5325301507 manual content summary:
- Adaptec 5325301507 | Administration Guide - Page 1
Administrator Guide GuardianOS v6.0 For GuardianOS-powered SnapServers and Expansion Arrays 10400272-001 www.overlandstorage.com - Adaptec 5325301507 | Administration Guide - Page 2
- Adaptec 5325301507 | Administration Guide - Page 3
in accordance with the terms of the license agreement. It is against the law to copy the software on any medium. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without the express - Adaptec 5325301507 | Administration Guide - Page 4
OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR . Except with respect to online documentation copied iv SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 5
, IN NO EVENT WILL OVERLAND STORAGE OR ITS LICENSORS BE LIABLE FOR ANY LOST PROFITS, LOST DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF OR UNDER THIS AGREEMENT OR THE APPLICABLE PUBLIC LICENSE. The - Adaptec 5325301507 | Administration Guide - Page 6
EVENT WILL CA OR ITS LICENSORS BE LIABLE FOR ANY LOSS OR DAMAGE, DIRECT OR INDIRECT, INCLUDING TIME, MONEY, GOODWILL AND ANY INCIDENTAL, INDIRECT OR other applicable regulations. Outside the United States, no product support services, if available, will be offered by CA without Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 7
as a Print Server 19 Configuring the SnapServer as a Simple Web Server 19 Configuring an APC-Brand UPS 19 SnapExtensions 20 Wake-on-LAN Support 20 Chapter 2 Network Access to the Server 21 Viewing Current Network Settings 22 TCP/IP Options 23 Configuring TCP/IP Settings 25 Default Network - Adaptec 5325301507 | Administration Guide - Page 8
77 Configuring iSCSI Initiators 78 iSCSI Configuration on the SnapServer 88 Creating iSCSI Disks 91 Configuring VSS/VDS for iSCSI Disks 93 viii SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 9
and Security Models 100 ID Mapping 102 Shares 103 Configuring Share Access 105 Creating Home Directories 106 Windows ACLs 107 Security Guides 109 Chapter 7 Snapshots 111 Snapshot Management and Usage 112 Estimating Snapshot Pool Requirements 113 Adjusting Snapshot Pool Size 114 Accessing - Adaptec 5325301507 | Administration Guide - Page 10
the SnapServer 151 Backup of iSCSI Disks 166 Appendix B Command Line Interface 167 SnapCLI Syntax 167 SnapCLI Commands 170 Scripts in SnapCLI 177 x SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 11
Appendix C Troubleshooting SnapServers 181 The Meaning of LED Indicators 182 System Reset Options 203 Networking Issues 205 Miscellaneous Issues 208 Phone Home Support 210 Appendix D GuardianOS Ports 213 Glossary 217 Index 229 SnapServer Administrator Guide xi - Adaptec 5325301507 | Administration Guide - Page 12
xii SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 13
backup agents Some of the information presented in this manual (particularly the Storage Configuration and Expansion sections) applies refer to this Administrator's Guide for advanced guidelines. Service and Technical Support For an immediate response to a service inquiry, use our Expert Knowledge - Adaptec 5325301507 | Administration Guide - Page 14
or enter in the Administration Tool Navigational paths, command buttons, and navigational links. • Text you type directly into a text field, a command line, or a Web page • Buttons on a keyboard A variable should substitute control-click to achieve the same result. xiv SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 15
://www.snapserver.com/support. NetVault Documentation Product Packaging and User CD Provides a Client Installation Guide and the NetVault CD. The NetVault CD includes the complete NetVault documentation set. Customer Spares Documentation Service CD and Web Provides detailed instructions for the - Adaptec 5325301507 | Administration Guide - Page 16
xvi SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 17
with a general-purpose server have been removed. This guide applies to the following SnapServers and expansion arrays: Snap disk drives, two dual-core CPUs, and dual power supplies. The SnapServer 650 supports multiple Snap Expansion S50 expansion arrays. The SnapServer NAS N2000 is a 2U enterprise - Adaptec 5325301507 | Administration Guide - Page 18
11 AIX 5.3 Red Hat Linux 9.0 Red Hat Enterprise Linux (RHEL) 3.x, 4.x Red Hat Fedora Core 4.x + SuSE Pro 9.x, 10.x SuSE Linux Enterprise Server (SLES) 8.x, 9.x, 10.x 2 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 19
server) UNIX Network Information Service (NIS) File and Folder Access Control List (ACL) Security for Users and Groups Secure Sockets Layer (SSL v2/3) 128-bit Encryption Target Challenge Handshake Authentication Protocol (CHAP) for iSCSI SMTP Authentication and support for email encryption (STARTTLS - Adaptec 5325301507 | Administration Guide - Page 20
Windows, UNIX/Linux, Mac, FTP/ FTPS Group disk quotas for UNIX/Linux Environmental monitoring Email event notification and SNMP trap notification Data migration 4 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 21
Available only on systems with four (4) or more drives. Global or local hot spare support Instant Capacity Expansion (ICE): Logically groups RAIDs for dynamic online scalability. Supports Dynamic Host Configuration Protocol (DHCP) for automatic assignment of IP addresses Chapter 1 Administrative - Adaptec 5325301507 | Administration Guide - Page 22
card, the SnapServer Ports NAS N2000 supports up to 6 ethernet ports. Write Cache Option Write cache can now be disabled on a volume, allowing data to be written directly Support for iSCSI Password Policies New Functionality VSS (Volume Shadow Copy Service) and VDS (Virtual Disk Service) Guide - Adaptec 5325301507 | Administration Guide - Page 23
servers, and lists the available updates per server. Unix Kerberos-based security has been added to NFSv4. FTP over SSL/TLS is available. Support has been added for NetVault v8.2. The WebUI now provides the ability to check filesystems for errors and repair those errors, if stipulated. The - Adaptec 5325301507 | Administration Guide - Page 24
The SnapServer can now act as an NTP Server to provide synchronization to other SnapServers or NTP clients. Expanded iSCSI capabilities Additional support for MPIO has been added, as well as support for Microsoft's DSM module and Microsoft Cluster Services. 8 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 25
has been added for Windows Vista, Internet Explorer 7, and FireFox 1.5 and 2.0. USB tape drive support Attach backup tape devices using USB 2.0 as well as SCSI connections. Improved share name support Share names can now be 27 characters long and can include spaces. USB Print Server capability - Adaptec 5325301507 | Administration Guide - Page 26
from v7.1.1 to v7.4 Improved Snap EDR support Snap EDR is now pre-installed at the factory. Improved UPS support Additional support for UPS devices includes: • Support for APC-branded USB UPS devices. • RAID status information for each of the RAID sets. 10 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 27
What's New in GuardianOS What's New in GuardianOS v4.0 Note Starting with GuardianOS v4.0, Backup Express is no longer supported. GuardianOS v4.0 introduced the following notable changes to the web admnistration interface: Feature (pre-4.0) New (4.0) Functionality Add-on Features Add-on and 3rd - Adaptec 5325301507 | Administration Guide - Page 28
Server Groups Server List Status Bar Installing SSM You can download and install SSM using the SnapServerToolsInstall.html file found on your SnapServer User CD. SSM can be installed to all client platforms, including Windows, Macintosh OS X, Linux, and UNIX. If you plan to run SSM on a Macintosh - Adaptec 5325301507 | Administration Guide - Page 29
home directory, then run the SnapServer Manager command: ./Snap_Server_Manager If you selected not to create links: cd to home directory, then cd to the SnapServer Manager directory, and run the SnapServer Manager command: ./Snap_Server_Manager Multiserver Administration Multiserver administration - Adaptec 5325301507 | Administration Guide - Page 30
network does not have IP to name resolution services. To Connect Using the Server Name This procedure requires that name resolution services (via Windows Internet Naming Service [WINS] or Domain Name System [DNS]) with a server number of 610019 is SNAP610019. 14 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 31
the login dialog box, enter admin as the user name and admin as the password, and then click OK. 4 Complete the Initial Setup Wizard. For instructions for using the Initial Setup Wizard, see page 16. To Connect to a SnapServer Using SSM 1 Install and launch SnapServer Manager. Install and launch SSM - Adaptec 5325301507 | Administration Guide - Page 32
you wish to assign a static IP instead, assemble the following information: • The IP address for the SnapServer (required) • The subnet mask (required) 16 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 33
Determining Capacity • The default gateway IP address • The DNS IP address • WINS server(s) IP address(es) Keeping or Reclaiming the Snapshot Space A Snapshot is a point-in-time image of your volume. This image can be used for backup or recovery purposes. See "Snapshots" on page 111 for detailed - Adaptec 5325301507 | Administration Guide - Page 34
on creating and using disaster recovery images. GuardianOS contains built-in support for BakBone Netvault to back up to a local tape and synchronize and back up to and from other SnapServers. GuardianOS also supports several third-party backup agents. For information on using these backup methods - Adaptec 5325301507 | Administration Guide - Page 35
used to copy or move data from any computer supporting CIFS/SMB or NFS (v2 and v3) directly to a SnapServer. Access the utility by selecting serial-only APC UPS's are also supported by using the IOGear GUC232A USB to Serial Adapter Cable). For instructions on configuring your APC-brand UPS - Adaptec 5325301507 | Administration Guide - Page 36
on page 148, and the documentation included with the NetVault CD that shipped with your SnapServer. Note A separate license is Enterprise Data Replicator (Snap EDR)" on page 149. Wake-on-LAN Support Note Available on SnapServer NAS N2000 only. Wake-on-LAN, the 20 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 37
• FTP/FTPS Access • HTTP/HTTPS Access • DHCP Server • Print Server Note The default settings enable access to the SnapServer via all protocols supported by the SnapServer. As a security measure, disable all protocols not in use. For example, if no Macintosh or FTP clients need access to - Adaptec 5325301507 | Administration Guide - Page 38
subnets are all devices with IP addresses that have the same prefix. The Windows Internet Naming Service server, which locates network resources in a TCP/IP-based Windows network by automatically configuring among computers that are on different subnets. 22 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 39
interfaces. Redundant network interfaces ensure that an active port is available at all times. If the primary port fails due to a hardware or cable problem, one of the backup ports assumes its network identity. The ports should be connected to different switches (though this is not required). Note - Adaptec 5325301507 | Administration Guide - Page 40
setting: 10Mbps/half; 10Mbps/full; 100Mbps/half; 100Mbps/full Note To prevent connectivity problems when changing to a fixed setting, see "Changing from Auto to a Fixed Setting to identify the server for various services and circumstances that require a single IP address. 24 SnapServer Administrator - Adaptec 5325301507 | Administration Guide - Page 41
. Redundant network interfaces ensure that an active port is available at all times. If the primary port fails due to a hardware or cable problem, the second port assumes its network identity. The ports should be connected to different switches (though this is not required). Note Failover mode - Adaptec 5325301507 | Administration Guide - Page 42
, except for iSCSI MPIO configurations. This configuration is not supported by most network file protocols and can lead to unexpected results the primary port (Ethernet1). If you use Ethernet2, some services may not function properly. • For a Network Bonding Configuration Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 43
of the server for the following reasons: • Hubs do not support full-duplex. You can employ full-duplex only when the SnapServer is connected to a switch. • Hubs do not support Gigabit speeds. Attempting to force a Gigabit setting when the SnapServer is cabled - Adaptec 5325301507 | Administration Guide - Page 44
, or troubleshooting under the direction of a technical support representative. Using SSH for any other purpose is not supported and may void your warranty. Note As a security measure, disable any network protocols not required in your network environment. 28 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 45
Cyrillic). Such files and folders may be impossible to open or delete. Support for Microsoft Name Resolution Servers The SnapServer supports both of the Microsoft name resolution services: Windows Internet Naming Service (WINS) and Dynamic Domain Name System (DDNS). However, when you use a domain - Adaptec 5325301507 | Administration Guide - Page 46
Properties, and click Advanced Share Properties to access the Hidden share option. Support for Windows Network Authentication This section summarizes important facts regarding the GuardianOS implementation Windows 2000 domain controllers must run SP2 or later. 30 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 47
"ticket" from an authentication process that can then be used to request a service from a server. The user credentials are always encrypted before they are transmitted over the network. The SnapServer supports the Microsoft Windows implementation of Kerberos. In Windows Active Directory (ADS), the - Adaptec 5325301507 | Administration Guide - Page 48
the Finder menu bar. In the Connect to Server dialog box, enter one of the following: smb://servername smb://ipaddress Click Connect. 32 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 49
from this page. Before performing the configuration procedures provided here, be sure you are familiar with the information provided in Support for Windows Networking (SMB) and Support for Windows Network Authentication. NFS Access NFS access to the server is enabled on the Network > NFS screen of - Adaptec 5325301507 | Administration Guide - Page 50
Appendix A, RFC 1813, RFC 3530 RFC 1094, RFC1813, RFC 3530 * NFS v4 ACLs are not supported. Supported NFS Clients SnapServers have been tested with these UNIX-based networking clients: • Red Hat Enterprise Linux (RHEL a MacOS Client Using SMB" on page 32. 34 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 51
Apple Networking Configuration AFP Configuration Guidelines Consider the following when configuring access for your AFP clients. Terminology Some SnapServer terms may cause confusion for those familiar with Apple terminology. Term Definitions Share Volume Right-click A SnapServer share appears - Adaptec 5325301507 | Administration Guide - Page 52
Supported AFP Clients The SnapServer supports accounts for FTP users. SnapServer also supports explicit FTPS (i.e., FTPES or Auth as well, disable standard FTP. Supported FTP Clients SnapServers have been tested FTP clients do not support FTPS. A client designed to support FTPS is required for - Adaptec 5325301507 | Administration Guide - Page 53
shares). Note The SnapServer supports direct read-only web access to files. It is not intended for use as an all-purpose Web Server, as it does not support PERL or Java scripting, animations, streaming video, or anything that would require a special application or service running on the server - Adaptec 5325301507 | Administration Guide - Page 54
the opening Web View screen by clicking the Change Password link, and then completing the username, old password, and new password information. 38 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 55
DHCP Server DHCP Server DHCP server settings are configured on the Network > DHCP screen of the Administration Tool. To configure the SnapServer as a DHCP server, it must have a static IP address. The DHCP server automatically uses the subnet of the IP address you set up. Ensure that the network has - Adaptec 5325301507 | Administration Guide - Page 56
to the Client The SnapServer supports both Windows SMB and IPP printing protocols. Note To make printer drivers easily accessible to users, . Right-click the server and choose Connect. 4 Follow the instructions to provide the printer driver and complete the set up. Adding the Network Printer to Guide - Adaptec 5325301507 | Administration Guide - Page 57
Print Server Adding the Network Printer to a Linux Client Add a printer using your usual method. If you are using SMB, you will need to know the SnapServer name. If you are using IPP, enter the exact path as follows in the URL field: http://servername:631/printers/sharename where servername is the - Adaptec 5325301507 | Administration Guide - Page 58
Print Server 42 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 59
the sever. Topics in User and Group Configuration: • Default User and Group Settings • UID and GID Assignments • Local Users and Groups • NIS Domain SnapServer Administrator Guide 43 - Adaptec 5325301507 | Administration Guide - Page 60
GID that is in use by NIS or the Windows domain, or is less than 101, you will get an error message. 44 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 61
Local Users and Groups • When the server automatically generates UIDs or GIDs for imported Windows domain users or groups, UIDs or GIDs that are already in use by local and NIS users will be skipped. • When NIS domain users and groups are imported, the SnapServer will discard any that are less than - Adaptec 5325301507 | Administration Guide - Page 62
user is created with the same UID. Carefully consider security configuration on existing files and directories before changing the UID of a user. 46 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 63
" on page 44. NIS identifies users by UID, not user name, and although it is possible to have duplicate user names, Overland Storage does not support this configuration. Chapter 3 User & Group Management 47 - Adaptec 5325301507 | Administration Guide - Page 64
NIS Domain 48 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 65
discussion presented here is not applicable to SnapServers with fewer than four (4) drives. For SnapServer 110 and 210, see the User's Guide for SnapServer 110 and 210 for storage configuration guidelines. SnapServers with four to eight drives are preconfigured as a single RAID 5, SnapServers - Adaptec 5325301507 | Administration Guide - Page 66
. Grants read/write access to all users and groups over all protocols. Windows-style file-level security (can be changed to UNIX) 50 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 67
discussion presented here is not applicable to SnapServers with fewer than four (4) drives. For SnapServer 110 and 210, see the User's Guide for SnapServer 110 and 210 for storage configuration guidelines. Factors in Choosing a RAID Type The type of RAID configuration you choose depends - Adaptec 5325301507 | Administration Guide - Page 68
of each type of RAID. Features Data Loss Risk Write Access Speeds Usable Capacity Disks Required Supports Hot Spares RAID 0 RAID 1 Highest Fastest Highest 1 or more No Lowest Fast Lowest 2 6, or 10 in the system (assuming sufficient capacity) as necessary. 52 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 69
Item Identifying RAIDs Description Hot spares are identified on the Storage > Disks/Units screen using the following icons: Interaction Each icon will be associated with a disk in the RAID, identifying that disk as either a local hot spare or a global hot spare. When a drive in a RAID fails, the - Adaptec 5325301507 | Administration Guide - Page 70
button. Notes • If the background disk scan is disabled, it will still initiate a scan on a RAID if problems are detected on one of the RAID drives. • The background scan will not run on RAIDs that are degraded, to select from those RAIDs that can be grouped. 54 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 71
RAIDs Also consider the following: Adding an Expansion Array In a common scenario, a four-drive SnapServer configured as a RAID 5 is nearing full utilization. The administrator decides to add an expansion array. The administrator creates a RAID 5 on the expansion array, groups it with the existing - Adaptec 5325301507 | Administration Guide - Page 72
available space. However, the installation process does not preserve custom antivirus configuration settings, so make a note of any such settings before deleting 56 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 73
Volumes a RAID or the volume. To reconfigure the antivirus software, click Configure eTrust Antivirus. To reactivate Snap EDR functionality after creating a new volume, download the Snap EDR package from the SnapServer web site and install it on the server using the OS Update feature. Then click the - Adaptec 5325301507 | Administration Guide - Page 74
written to the volume bypasses memory buffers and writes directly to disk, helping to protect the data when writes or RAID group. Note Not all disk drives support disabling write cache. If any of the volume feature only be used when directed by a Technical Support representative. See the Volumes - Adaptec 5325301507 | Administration Guide - Page 75
errors). • Repair errors (aggressive) - It is only recommended that you run this level if you have been advised to do so by SnapServer Technical Support, or if Repair errors has failed to solve the problem and you are willing to risk loss of data. Chapter 4 Storage Configuration and Expansion 59 - Adaptec 5325301507 | Administration Guide - Page 76
, Windows domain user, or NIS user or group known to the SnapServer. Note Specific individual user quotas always override the default quota. 60 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 77
Data Migration Data Migration Use the Data Migration feature to migrate data from a legacy SnapServer or other computer that supports CIFS or NFS (v2 or v3) to a new SnapServer. The Data Migration (DM) feature can be used to copy or move files and folders from a - Adaptec 5325301507 | Administration Guide - Page 78
users for domains unknown to the SnapServer (e.g., trusted domains, if the SnapServer is not configured to support trusted domains). • Certain built-in Windows users and groups. Migrating from a UNIX Security Model to and the Windows security model introduced in 5.0. 62 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 79
on installing a SnapServer E2000 or a Snap Expansion S50 are provided in the Quick Start Guide that comes packaged with the array. The guide is also available for download from http://www.snapserver.com/support. SnapServer EXP E2000 The SnapServer EXP E2000 is a 2U expansion array with up to twelve - Adaptec 5325301507 | Administration Guide - Page 80
connected. The expansion array has no physical connection to the network. After the S50 is installed and powered on (see the Quick Start Guide for details), the array's disk drives appear as unassigned drives, allowing the administrator to configure RAIDs as necessary. Preparing the SnapServer Some - Adaptec 5325301507 | Administration Guide - Page 81
Expansion Arrays Managing Expansion Array Storage Disk drives on expansion arrays are not preconfigured, but are shipped as unassigned disk drives, allowing administrators to configure the array as appropriate. The Storage > Disks/Units screen displays the head unit and any expansion arrays attached - Adaptec 5325301507 | Administration Guide - Page 82
"Adding New Disk Drives to Increase Capacity" on page 68 for illustrations of supported and unsupported drive configurations. Integrating Orphan Expansion Units Expansion units that have been SnapServer configuration, Unicode settings are the same, etc.). 66 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 83
Disks and Units Disks and Units The Disks/Units screen is a graphic representation of RAID configuration and disk status on your server. The legend explains the meaning of each icon. • Move the mouse over a RAID set name to highlight all disks within the RAID set. • Click a RAID set name to view or - Adaptec 5325301507 | Administration Guide - Page 84
rotational speeds, use the figures below to plan where to place the disk drives. Recommended Disk Drive Configurations X Rotational Speed Y Rotational Speed 68 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 85
Disks and Units Unsupported Disk Drive Combinations Do not include disk drives with different rotational speeeds in the same column. Do not include a column of drives with one rotational speed between a column of drives with a different rotational speed. To Add New Disk Drives to Increase Capacity - Adaptec 5325301507 | Administration Guide - Page 86
chassis. 2 With the left side open, pull the bezel to the left to release the right side pegs and remove the bezel. 70 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 87
Disks and Units 3 Press the latch on the right side of the disk drive to release the front lever. Grasp the lever and pull to remove the drive from the chassis. 4 With the drive carrier lever open, slide the new drive into the chassis. 5 Once the drive is pushed all the way into the chassis, close - Adaptec 5325301507 | Administration Guide - Page 88
closed. Then close the handle until it clicks into place to completely seat the drive to its connection. 6 Replace the front bezel. 72 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 89
Disks and Units Replacing a Disk Drive on a SnapServer 510, 520, 550, 620, 650, or Snap Expansion S50 When the status LED is amber and the activity LED is off, the drive has failed or is not working properly. 1 Remove the front bezel (if applicable) by pressing in the latches on each side of the - Adaptec 5325301507 | Administration Guide - Page 90
the font panel. 2 Remove the failed disk drive by pressing the latch on the handle of the drive and pulling the handle. 74 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 91
SD30SA When the status LED is green and the fault LED is amber, the drive has failed or is not working properly. 1 Using the Torx driver (T-10) provided, unlock the disk drive by turning the lock screw counterclockwise until the red padlock icon in the lock indicator is no longer visible - Adaptec 5325301507 | Administration Guide - Page 92
the carrier all the way into the enclosure. 5 Once the carrier is in the enclosure, close the handle until you hear a click. 6 Using the Torx driver, lock the carrier into place by turning the lock screw clockwise until the red padlock icon is visible. 76 SnapServer Administrator - Adaptec 5325301507 | Administration Guide - Page 93
SCSI drive. This storage virtualization frees the administrator from the physical limitations of direct using a software package or PCI card, known as an initiator, that - Internet Storage Name Service (iSNS): Detailed specification Microsoft iSCSI Software Initiator User's Guide: (uguide.doc) This - Adaptec 5325301507 | Administration Guide - Page 94
Novell NetWare Administrator's Guide: This document is available for download on the Novell web site. • The VMware Server Configuration Guide: This document is cards, and drivers to interoperate with SnapServers. See the iSCSI support page on our website for the latest information on supported - Adaptec 5325301507 | Administration Guide - Page 95
Windows XP, Windows 2003, Vista, Windows 7, or Windows 2008 server, services installed on iSCSI disks will start up automatically by default once you have by Overland Storage are NOT guaranteed, and may not be supported. Overland Storage strongly recommends backing up your registry before making - Adaptec 5325301507 | Administration Guide - Page 96
4 From the Bound Volumes/Devices tab on the Property dialog box, click Bind All to allow the iSCSI service to configure the list of persistent volumes. If you are running Windows XP, Windows 2003 Server, Vista, then close the registry. 6 Reboot the Windows server. 80 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 97
Configuring iSCSI Initiators Configuring Shares to iSCSI Disks When using the Microsoft initiator, shares to iSCSI disks may not automatically reconnect when the Windows system hosting the shares is rebooted. There are two methods to resolve this issue: • Share an iSCSI target that has an assigned - Adaptec 5325301507 | Administration Guide - Page 98
systems is not supported by Microsoft. For more information, see the Microsoft iSCSI Software Initiator User's Guide, available on the basic iSCSI disk from a Windows host: 1 Using the Microsoft Services GUI, stop all application services that are using the volume you intend to expand. 2 If it - Adaptec 5325301507 | Administration Guide - Page 99
Configuring iSCSI Initiators 4 Verify that you have additional space available on the SnapServer to expand an existing volume • Open the browser-based Administration Tool for the SnapServer from a client on the network. • Navigate to Storage > iSCSI. • Select the iSCSI disk you intend to expand. - Adaptec 5325301507 | Administration Guide - Page 100
Computer Management tool. 11 Restart the necessary application services. Configuring the QLogic QLA4010 and QLA4050/52c iSCSI QLA4050/52c are iSCSI adapters that appear as a SCSI adapter instead of a network adapter in Windows Device Follow the instructions in the documentation to install and - Adaptec 5325301507 | Administration Guide - Page 101
HBA to initiate, monitor, and change iSCSI targets using its text-based user interface. • The Cisco-based in-box iSCSI software initiators for Linux support Red Hat Enterprise Linux 3, QU6, Red Hat Enterprise Linux 4, QU2, and SuSE Linux Enterprise Server 9, SP3. • The Open iSCSI-based in-box iSCSI - Adaptec 5325301507 | Administration Guide - Page 102
GuardianOS 5.0, CHAP authentication is supported on NetWare 6.5, SP7. Note CHAP authentication is not supported on versions of NetWare 6.5 earlier than SP7, nor is it supported on pre-GuardianOS 5.0 . The VMware vSphere 4.0 Server initiator provides the option for 86 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 103
Services Follow the instructions in the VMware Server Configuration Guide, available from http://www.vmware.com to configure your iSCSI service. Use the VI Client to: 1 Configure the Service your storage. iSCSI Configuration for Mac GuardianOS supports the SmallTree abcSAN iSCSI initiator for use - Adaptec 5325301507 | Administration Guide - Page 104
iSCSI disk will abruptly disconnect any clients attempting to write to the server's iSCSI disk and the resulting snapshot may contain inconsistent data. Supported Windows servers can create a native snapshot of a SnapServer iSCSI disk using VSS (see "Configuring VSS/VDS for iSCSI Disks" on page 93 - Adaptec 5325301507 | Administration Guide - Page 105
disk in an uncontrolled fashion. Note GuardianOS v5.1 and later support Windows 2003 and Windows 2008 Server failover clustering. The warning power outages. Of course, the physical conditions and company policies that guide IT decisions vary widely. Power outages are a common occurrence in some - Adaptec 5325301507 | Administration Guide - Page 106
.snapserver:snap123456:iscsi0 Note Users with iSCSI disks created in earlier GuardianOS versions will see a shortened IQN name in the following format: 90 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 107
user name range is 1 to 223 alphanumeric characters. • The target secret must be a minimum of 12 and a maximum of 16 characters. GuardianOS Support for CHAP Security (Target Only) CHAP is a network login protocol that uses a challenge-response mechanism to control iSCSI initiator access to an iSCSI - Adaptec 5325301507 | Administration Guide - Page 108
connected (the hostname and IQN name of all connected initiators will be displayed). After disconnecting all client initiators, click Delete, and then follow the onscreen instructions to delete one or more iSCSI disks. 92 SnapServer Administrator - Adaptec 5325301507 | Administration Guide - Page 109
VSS/VDS for iSCSI Disks GuardianOS provides VSS and VDS hardware providers to support Microsoft Volume Shadow Copy Services (VSS) and Virtual Disk Service (VDS) for iSCSI disks. Note VSS/VDS operations are supported on iSCSI disks created using GuardianOS v5.2 and later. • The VSS hardware provider - Adaptec 5325301507 | Administration Guide - Page 110
Configuring VSS/VDS for iSCSI Disks 94 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 111
: • Configuring Share and Folder Security Overview • Components and Options • SnapTrees and Security Models • ID Mapping • Shares • Configuring Share Access • Creating Home Directories • Windows ACLs • Security Guides SnapServer Administrator Guide 95 - Adaptec 5325301507 | Administration Guide - Page 112
Overview Configuring Share and Folder Security Overview SnapServers support file access in Windows, UNIX, and Apple distribution. Systems running GuardianOS are storage appliances dedicated to file services. Administrators should not expect the same behavior as a 96 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 113
for owner, group owner, and other. • Windows ACLs: Windows NTFS-style file system permissions. Introduced in GuardianOS 5.0, Windows ACLs fully support the semantics of NTFS ACLs, including configuration, enforcement, and inheritance models (not including the behaviour of some built-in Windows users - Adaptec 5325301507 | Administration Guide - Page 114
via NFS, they must all have the same NFS export configuration. This is enforced when configuring NFS access to the overlapping shares. 98 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 115
Components and Options Components and Options Shares are created and share access is granted using the Administration Tool. Filelevel permissions are configured from a Windows or UNIX/Linux workstation. The following table summarizes the components, options, and tools available for setting up share - Adaptec 5325301507 | Administration Guide - Page 116
SnapTree directory itself with a default permission, and can optionally be propagated with a default permission to all files and directories inside the SnapTree. 100 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 117
SnapTrees and Security Models SnapTree Functionality The following table describes the behavior of SnapTrees and Security Models. Function Description SnapTree Directory Ownership Security Personality of Files and Directories Default ownership differs according to the method used to create the - Adaptec 5325301507 | Administration Guide - Page 118
wildcards will search for all entries containing the string you enter in the search field rather than looking for exact matches. For 102 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 119
Shares example, if you enter 'abc' as your search criterion, all users and groups containing 'abc' in the name will be identified. Shares Shares are created, viewed, edited, and deleted from the Security > Shares screen of the Administration Tool. The shares table lists all of the shares on the - Adaptec 5325301507 | Administration Guide - Page 120
Create share with Admin-only access... and if the share has NFS enabled, be sure to configure the NFS Access settings afterward. 104 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 121
Configuring Share Access Configuring Share Access The GuardianOS supports share-level as well as file- and directory-level permissions (see "Windows ACLs" on page 107) for all local and Windows domain users and groups. - Adaptec 5325301507 | Administration Guide - Page 122
the protocol, home directories are accessed by users either via a userspecific share, or via a common share pointing to the home directory root. 106 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 123
is enabled, domain users and local users mapped to the same user will be directed to the domain user's home directory. In some cases, data in the local directory. Windows ACLs Introduced in v5.0, GuardianOS now fully supports Windows NTFS-style file system ACLs, including configuration, enforcement, - Adaptec 5325301507 | Administration Guide - Page 124
using standard Windows NT, 2000, 2003, XP, Vista, 2008, or 7 security tools. GuardianOS supports: • All standard generic and advanced access permissions that can be assigned by Windows clients. • , Authenticated Users, and Administrators built-in users and groups. 108 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 125
in to the administrative interface via http://[servername]/config then point your browser directly to a share to browse via http://[servername]/[sharename] 2 Browse Web SnapServer. The following guides are available: Use Windows NT Domain Security This security guide provides steps for configuring - Adaptec 5325301507 | Administration Guide - Page 126
the SnapServer will appear. For more information about Windows Active Directory, please see "Support for Windows Network Authentication" on page 30. Share-level Access to an Entire Volume This security guide provides steps for allowing users share-level access to a whole volume on the SnapServer - Adaptec 5325301507 | Administration Guide - Page 127
skipped. Note The Snapshot feature described here does not apply to snapshots for iSCSI disks. Supported Windows servers can create native snapshots of iSCSI disks using VSS. For more information, see : • Isolate iSCSI Disks from Other Resources for Backup Purposes SnapServer Administrator Guide 111 - Adaptec 5325301507 | Administration Guide - Page 128
for more information. Snapshots and Backup Optimization When you back up a live volume directly, files that reference other files in the system may become out-of sync in archiving inconsistent data. For instructions, see "Coordinating Snapshot and Backup Operations" on page 115. 112 - Adaptec 5325301507 | Administration Guide - Page 129
, click the Snapshot Space button, then click the Raid Set for the snapshot pool you want to adjust. The number of snapshots that a RAID can support is a function of these factors: • The space reserved for the snapshot data • The duration of the snapshots you create • The amount and type of write - Adaptec 5325301507 | Administration Guide - Page 130
access to the live volume, and the second share provides access to any archived snapshots. Other than read-write settings (snapshots are 114 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 131
Coordinating Snapshot and Backup Operations read-only), a snapshot share inherits access privileges from its associated livevolume share. Note The same folders appear on the Web View screen when you connect to the SnapServer using a Web browser; however, the snapshot share folder does not provide - Adaptec 5325301507 | Administration Guide - Page 132
package from the SnapServer web site, reinstall it using the OS Update feature, then reenable and configure it from the SnapExtensions page. 116 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 133
and group lists, snapshot schedules, and EDR Management Console settings (if applicable). • Volume-specific settings such as ACLs, extended attributes, and quota settings. SnapServer Administrator Guide 117 - Adaptec 5325301507 | Administration Guide - Page 134
is taken. If you do not use snapshots to back up a volume to tape, you must manually regenerate these files whenever you change ACL or quota information to ensure that you are backing up the most useful in recreating the original configuration of the server. 118 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 135
SnapDRImage was applied as long as the servername is the same as the current servername. If you have changed the servername, you will have to manually join the server to the desired Windows domain. Navigate to Network > Windows to rejoin the server to a domain. Chapter 8 Disaster Recovery 119 - Adaptec 5325301507 | Administration Guide - Page 136
by clicking the Submit button on the command toolbar. Note Only clients successfully added via the NetVault Client Management window will display. 120 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 137
for recovering the NetVault Database (NVDB) from tape. For instructional details, see the NetVault documentation that shipped with your it is strongly recommended that this be performed under the guidance of BakBone Technical Support. • Do Not Monitor Job Progress During a Recovery - It is strongly - Adaptec 5325301507 | Administration Guide - Page 138
be restored over the one created with the recent installation of NetVault. 11 Once the NVDB has restored successfully, it is necessary to restart NetVault Services via the NetVault Configurator. During the restore procedure these - Adaptec 5325301507 | Administration Guide - Page 139
Overland Storage strongly recommends that you contact a technical service representative before proceeding. This section describes a worst-case data has been corrupted and must be restored from tape. • Technical support has deemed your server unsalvagable and provided you with a new, unconfigured - Adaptec 5325301507 | Administration Guide - Page 140
the clone target servers using the disaster recovery files from the source server (refer to Restoring Previous Server Settings to a New Server). 124 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 141
Options • The Move Directory • Log View Note Antivirus functions or options not relevant to the SnapServer have been disabled in the configuration GUI. SnapServer Administrator Guide 125 - Adaptec 5325301507 | Administration Guide - Page 142
system. Note The antivirus reinstallation process does not preserve custom antivirus configuration settings. Make a note of any such settings before deleting a volume. 126 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 143
Launching the CA eTrust Antivirus GUI Launching the CA eTrust Antivirus GUI The CA eTrust Antivirus software is enabled by default. Some situations, such as deleting a volume or performing an upgrade procedure, may require you to reenable the software. To learn how the antivirus software interacts - Adaptec 5325301507 | Administration Guide - Page 144
hand pane. May contain infected files. The administrator can instruct the software to automatically move infected files to this run periodically. This section outlines the process of configuring and running manual and scheduled scans. For detailed descriptions of all scanning options, see Guide - Adaptec 5325301507 | Administration Guide - Page 145
Choosing an Infection Treatment (Scan Tab) You can instruct the software to perform one of the following file click Choose Type to specify the compressed file extension types. Filtering File Information for Logs (Manual Scans Only) You can specify the types of events that are written to a log. - Adaptec 5325301507 | Administration Guide - Page 146
Scan Job Configuration and Scheduling Running a Manual Scan Job Before running a local scan job, confirm that the scanner options are correctly configured as described in the previous in the Local Scanner View. To edit a job, right-click it and select Options. 130 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 147
Signature Updates Signature Updates Signature updates contain the latest versions of the signature files that recognize the latest infections. They also contain the latest engine versions, which do the work of looking for infections. Signature updates are made available on a regular basis by - Adaptec 5325301507 | Administration Guide - Page 148
Signature Updates Updating SnapServers that have Internet Access If your SnapServers have direct access to the Internet, you only need to schedule the downloads to set up automatic Click the Add button, then select Local Path from the Method pull-down menu. 132 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 149
Signature Updates 5 In the Path field, enter the path to the directory on the server on which the update file resides. If you are using a SnapServer, the path would be similar to the following: /shares/SHARE1/sigfiles where SHARE1/sigfiles is the share path to the directory containing the signature - Adaptec 5325301507 | Administration Guide - Page 150
directory containing the signature update files. 4 Click OK. The path you entered appears in the Download Sources list box. 5 Click Download Now. 134 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 151
the Report Criteria options to manage how frequently messages from the General Event Log are reported. Note The Local Alert Manager option is not supported on SnapServers. Use the Alert Filter options to manage notification severity levels, and to determine what types of messages should be passed to - Adaptec 5325301507 | Administration Guide - Page 152
this option to restore and cure an infected item. This option deletes the infected file; no warning or confirmation message is displayed. 136 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 153
Local Scanner RealTime Scanner Scheduled Scanner General Events Distribution Events Description Displays summary information about scan jobs that have run. Not Supported. Displays summary information on scheduled scans that have run. Displays the Event log for a given day. Click a date to view all - Adaptec 5325301507 | Administration Guide - Page 154
Log View 138 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 155
will alter the functionality of some third party applications and SnapExtensions that do not fully support Unicode. Converting to Unicode To convert your GuardianOS SnapServer to Unicode, complete the see "Disaster Recovery Procedural Overview" on page 123. SnapServer Administrator Guide 139 - Adaptec 5325301507 | Administration Guide - Page 156
written by those clients may not convert properly. • Local users are converted to Unicode assuming the original source is code page 1252. 140 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 157
are encoded on the SnapServer file system using UTF8, a method of representing all Unicode characters. However, network protocols and clients vary in their support of Unicode and UTF8, which has ramifications in the way they interact with one another when sharing files with extended characters in - Adaptec 5325301507 | Administration Guide - Page 158
in the filename; for example, you might see {!^AB in a file name. FTP FTP only supports ASCII characters by specification. Some clients bend the specification to allow extended characters, but there is no standard ; for example, you might see {!^AB in a file name. 142 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 159
How Snapshots Interact with Unicode HTTP HTTP integrates easily with Unicode and the SnapServer. If invalid UTF8 characters are encountered on the file system, the characters will be returned with an escape sequence. Escape sequences begin with {!^. The following two characters are the hexidecimal - Adaptec 5325301507 | Administration Guide - Page 160
12.0 over SMB only1 EMC Legato Networker v7.3, 7.4 over SMB only Snap EDR over Sync only Officially Supports Unicode no no no no UI Displays Correct Filenames no yes no no Backups and Restores yes yes yes Unicode-compliant Backup application should also work. 144 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 161
up using UNIX. Backing Up Using Unicode-Enabled MacOS Clients Macintosh text encoding UTF8 is supported by MacOS 10.1.4 AFP 3 and later. For Unicode to function properly, your version of MacOS must fully support AFP 3. It is important to back up via the MacOS client with a language compliant backup - Adaptec 5325301507 | Administration Guide - Page 162
SnapServer. Caution Converting to Unicode is a one-way operation. There is no undoing the conversion to Unicode if you change your mind. 146 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 163
Solutions GuardianOS supports several backup installed agent x1 Snap to Backup Server via network protocol SnapServer(s) to SCSI-attached tape drive2 x (disk-to-tape backup) xx x x brief description of the supported backup solutions and, where applicable, gives instructions on how to install - Adaptec 5325301507 | Administration Guide - Page 164
Direct-attached storage - Data from up to five clients is backed up to a standalone, SCSI-attached tape device attached to a SnapServer. Supports support NetVault. For additional information on installing and configuring NetVault, see the documentation included with the NetVault CD Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 165
Integrated Backup Solutions for the SnapServer You can add multiple workstations by completing the fields and repeatedly selecting the Add button. This should only be done when management of your NetVault implementation MUST be managed from more than one workstation. Each client added in this way - Adaptec 5325301507 | Administration Guide - Page 166
Management Console where jobs can be scheduled. configure jobs Stop Service Stops all services. Restart Service Restarts all services. Caution! Use only if you have encountered a problem, and customer support advises you to restart the service. Any jobs currently running will stop and will not - Adaptec 5325301507 | Administration Guide - Page 167
Shelf Backup Solutions for the SnapServer Note These backup packages do not support the backup of Windows ACLs or legacy POSIX ACLs. If you - Typically, these files are either provided on your backup software's User CD or are available for download from the manufacturer's website. You will need to - Adaptec 5325301507 | Administration Guide - Page 168
on a client computer connected to the SnapServer. For purposes of illustration, the procedures described here assume that this directory is called agent. 152 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 169
BrightStor ARCserve backup agent on a SnapServer requires three agent (*.rpm) files. These agent files are available from your BrightStor ARCserve CD, but some ARCserve CDs may not contain all the required files. To obtain the files you need, contact Computer Associates. If you have questions about - Adaptec 5325301507 | Administration Guide - Page 170
in the volume usage table. cd /hd ls (lists all volumes) df -h (shows volume usage) to the volume with the most available space. cd [volumename] where [volumename] is the volume with directory, enter the following command, and press Enter: cd /opt/CA/BABuagent/ 4 To run the setup program - Adaptec 5325301507 | Administration Guide - Page 171
Agent, the uninstall script will be in that directory. If you do not have the directory or tar, copy the files again from the ARCserve CD or get them from Computer Associates. 2 Make sure you have the script uninstall. Type the following and follow the prompts: ./uninstall Note Choose Option 1 to - Adaptec 5325301507 | Administration Guide - Page 172
directory is on, you will need to reinstall the agent. cd /hd ls [lists all the volumes] df -h [ directory to the volume with the most available space. cd [volumename] where [volumename] is the name of the VRTS, VRTSralus, and VRTSvxms. cd ralus mkdir VRTS VRTSralus VRTSvxms ls [to - Adaptec 5325301507 | Administration Guide - Page 173
the main Backup Exec server. Note Do not edit the /etc/hosts file directly with a text editor. Install Backup Exec RALUS Agent 1 From a network the agent: cd /shares/SHARE1/ralusinstall (or other directory containing the CD contents) ./installralus Follow the installation instructions, accepting the - Adaptec 5325301507 | Administration Guide - Page 174
: ./uninstallralus Follow the prompts. 3 Verify that the Symantec RALUS agent has been uninstalled by typing the following command: rpm -qa | grep VRTS 158 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 175
the volume the openv directory is on, you will need to reinstall the agent. cd /hd ls [lists all the volumes] df -h [shows volume usage] 6 volume usage table. Change directory to the volume with the most available space. cd [volumename] where [volumename] is the name of the volume with the most - Adaptec 5325301507 | Administration Guide - Page 176
2 In SSH, install the files: cd /shares/SHARE1/NBClients/catalog/anb ./client.inst Follow the instructions, choosing RedHat Linux (choose 2.6 kernel NetBackup directory. cd /hd/vol_mnt[X]/ rm -rf /usr/openv/ rmdir openv/ 3 Remove the NetBackup entries in the client's /etc/services file. Locate - Adaptec 5325301507 | Administration Guide - Page 177
. rm -rf /etc/xinetd.d/bpcd rm -rf /etc/xinetd.d/vnetd rm -rf /etc/xinetd.d/vopied rm -rf /etc/xinetd.d/bpjava-msc 5 Restart the SnapServer services by either rebooting or typing: /etc/rc.d/init.d/xinetd reload Installing the EMC Legato NetWorker Client Note This procedure assumes that you are using - Adaptec 5325301507 | Administration Guide - Page 178
networker. Note If you later delete the volume the networker directory is on, you will need to reinstall the agent. cd /hd ls [lists all the volumes] df -h [shows volume usage] 6 Determine which volume has the most profile script. If you need to redo Step 11, 162 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 179
command, and press Enter: su 4 At the prompt, enter the admin user password, and press Enter. 5 Use the cd command to change to the directory in the share, for example: cd /shares/SHARE1/agent 6 To unpackage the client files, enter the following commands: tar xvfz nw_linux86.tar.gz 7 To install - Adaptec 5325301507 | Administration Guide - Page 180
6 Click OK. Recover and Retrieve Operations The EMC Legato NetWorker administrative interface does not support data recovery operations from a remote client for a Linux-based operating system such as Nsrretrieve - The retrieve command restores data from an archive. 164 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 181
Off-the-Shelf Backup Solutions for the SnapServer Use either the recover or the retrieve command exactly as described below. For more details on these commands, see the EMC Legato Networker Command Reference. 1 Connect to the SnapServer via SSH, and log in using the admin user name and password. - Adaptec 5325301507 | Administration Guide - Page 182
backup applications. See "Backing up an iSCSI Disk using VSS Snapshots" on page 141 for instructions. Using Backup Exec to Take VSS-based Snapshots of SnapServer iSCSI Disks To configure Backup Exec to be available to Backup Exec to use for VSSbased backups. 166 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 183
for the command. finish the command you have started to type (i.e., tab-complete). list any arguments and/or options available for that command. SnapServer Administrator Guide 167 - Adaptec 5325301507 | Administration Guide - Page 184
would have been completed for you. If you entered d + [tab] + [tab], the word would have been completed and the available options displayed. 168 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 185
SnapCLI Syntax Suppose, instead of date, you entered the command web. Two arguments would be available, one with options: Command Arguments and Options web get set [OPTIONS] Descriptions - get WEB properties - set WEB properties - require-webview-auth=(yes|no) - require HTTP/HTTPS clients to - Adaptec 5325301507 | Administration Guide - Page 186
, including anonymous user access List global hot spares Remove a disk from the global spares list Add a disk to the global spares list 170 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 187
Command group create group delete group get group list group set group member add group member delete group members get group members list homedirs get homedirs set hostfile add hostfile delete hostfile get hostfile set hostfile list idmap auto map idmap count idmap group get idmap group remove - Adaptec 5325301507 | Administration Guide - Page 188
OS update Perform an OS update Display Password Policy settings and status Update Password Policy settings Send configuration details to SnapServer Technical Support Display the HTTP proxy properties Set the HTTP proxy properties List user or group quotas for a volume Get quota settings for a volume - Adaptec 5325301507 | Administration Guide - Page 189
Command quota group set quota user get quota user set raid list raid create raid delete raid get raid add disk raid remove disk raid repair raidsettings get raidsettings set reboot registration get registration set securitymodel get securitymodel set share create share delete share get share rename - Adaptec 5325301507 | Administration Guide - Page 190
a tar file of syswrapper and all third party logs Create a tar file of Snap EDR logs Create a tar file of NetVault logs 174 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 191
of S2Sv2 logs Create a tar file of syswrapper only Get system status information for the server List the SCSI tape devices Display current SCSI tape device settings Update SCSI tape device settings Get TCP/IP parameters Set TCP/IP parameters. Caution Changing the parameters of the ethernet interface - Adaptec 5325301507 | Administration Guide - Page 192
the system. It should only be used for 'text' files. Quit the command line, log off, and exit the ssh/bash session 176 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 193
scripts. • Place the script in a share that will never be part of a delete script. 2 Log in to the SnapCLI (see Logging into SnapCLI for instructions). 3 Type osshell to get a bash prompt. 4 At the prompt, make sure the script is executable by typing the following and pressing Enter: chmod +x/shares - Adaptec 5325301507 | Administration Guide - Page 194
"Creation of group '$1' failed." return 1 fi else echo "Group '$1' already exists." fi return 0 } # usage: 'adduser2group ' adduser2group() { Create a user Create a group 178 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 195
Scripts in SnapCLI Add the user to the group # if both the user and the group exist add the user as a member of this group if $CLI user get user-name="$1" > /dev/null 2>&1; then if $CLI group get group-name="$2" > /dev/null 2>&1; then echo "Adding user '$1' to group '$2' ..." $CLI group member add - Adaptec 5325301507 | Administration Guide - Page 196
" mkgroup "$GROUP" adduser2group "$USER" "$GROUP" mkshare "$SHARE" "$VOLUME" #remove the group, the user and the share rmgroup "$GROUP" rmuser "$USER" rmshare "$SHARE" 180 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 197
described here. Topics in Troubleshooting SnapServers • The Meaning of LED Indicators • System Reset Options • Networking Issues • Miscellaneous Issues • Phone Home Support Additional Resources Resource Knowledge Base Hardware Components Field Service Documents Description Search for solutions - Adaptec 5325301507 | Administration Guide - Page 198
two Drive lights per drive. System LED Network LEDs (N2000 only) Drive LEDs The LEDs operate as described in the following tables: 182 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 199
is active and connected to the network. The port is disconnected or the Ethernet cable is not connected or linked to an active switch. Appendix C Troubleshooting SnapServers 183 - Adaptec 5325301507 | Administration Guide - Page 200
amber Off Description The module is operating properly. The module has failed, is not connected, or the server has been turned off. 184 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 201
server from the front, the lights appear in the following order, from left to right: Power LED, Status LED, Network LED, and Disk LED. Appendix C Troubleshooting SnapServers 185 - Adaptec 5325301507 | Administration Guide - Page 202
green Blinking amber Blinking amber and green The server is operating normally. A thermal or other system problem was detected. The server is in Maintenance Mode. Network LED Solid green Off The server is active LED System LED LAN LEDs Disk Drive LEDs 186 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 203
green Blinking amber Blinking amber and green The server is operating normally. A thermal or other system problem was detected. The server is in Maintenance Mode. LAN 1 and LAN 2 LEDs Solid green Off Disk drive installed, but not working correctly Appendix C Troubleshooting SnapServers 187 - Adaptec 5325301507 | Administration Guide - Page 204
Disk Drive LEDs are below the status lights, and the indentification (Unit ID) LED is to the right of the LCD display. 188 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 205
The server is booting up. The server is shutting down. A problem was detected. The server will not boot. A thermal or other system problem was detected. The server is in Maintenance Mode. LAN 1 and green Disk drive installed properly and is active Appendix C Troubleshooting SnapServers 189 - Adaptec 5325301507 | Administration Guide - Page 206
. The module has failed or is not connected. The module has failed, is not connected, or the server has been turned off. 190 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 207
. System LED Double-blink green Triple-blink green Solid or blinking amber at boot time The server is booting up. The server is shutting down. A problem was detected. The server will not boot. Appendix C Troubleshooting SnapServers 191 - Adaptec 5325301507 | Administration Guide - Page 208
LED Indicators System LED Blinking amber during normal operation Blinking amber and green A thermal or other system problem was detected The server is in Maintenance Mode. LAN 1 and LAN 2 LEDs Solid green Off , but not working correctly No disk drive installed 192 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 209
amber during normal operation Blinking amber and green The server is booting up. The server is shutting down. A problem was detected by BIOS. The server will not boot. A thermal or other system problem was detected The server is in Maintenance Mode. Appendix C Troubleshooting SnapServers 193 - Adaptec 5325301507 | Administration Guide - Page 210
Off AC Solid green Solid green Off Description The module is operating properly. The module has failed. The module is not connected. 194 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 211
identified in the following illustration. To remove a failed fan module, squeeze its handles together and lift the module out of the unit. Fault LED Appendix C Troubleshooting SnapServers 195 - Adaptec 5325301507 | Administration Guide - Page 212
the Disks and Units screen. Disk Drive LEDs Each disk drive has three LEDs that indicate the status of the disk drive. 1 2 3 196 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 213
unit failure predicted. APC unit failed. When an APC unit fails, the enclosure LED on the front of the unit also indicates the failure. Appendix C Troubleshooting SnapServers 197 - Adaptec 5325301507 | Administration Guide - Page 214
each disk drive. The Power light (left) indicates power. The Status light (right) indicates system activity. Power Status Drive Status Drive Activity 198 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 215
Solid Green Off Condition of Disk Drive Power module is installed and working properly Power module is disconnected, not fully seated, or has failed. Appendix C Troubleshooting SnapServers 199 - Adaptec 5325301507 | Administration Guide - Page 216
is not active Disk drive installed properly but is not active Disk drive installed, but not working correctly No disk drive installed 200 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 217
Amber AC power supply is disconnected Off Fan installed, but not working correctly Off Module not seated properly or disconnected from operating host server Appendix C Troubleshooting SnapServers 201 - Adaptec 5325301507 | Administration Guide - Page 218
selected or the selection has changed since Power On Enclosure powered on System/SCM fault PSU cooling fault or enclosure over- temperature n/a n/a 202 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 219
GuardianOSImage file. This file is available from Overland support. Resetting the SnapServer to Factory Defaults The GuardianOS settings can be found in the default configuration sections of this Guide. Caution Each reset option requires a reboot of the server. C Troubleshooting SnapServers 203 - Adaptec 5325301507 | Administration Guide - Page 220
speed and bonding settings to their defaults • Resets the Administrator password to the default (admin) • Resets the web server to allow http 204 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 221
switch or hub and the settings on the SnapServer Ethernet port. These settings must match. To resolve the problem, make sure the port settings on the hub or switch match the settings for the primary port as that are found on the Windows domain controller. Appendix C Troubleshooting SnapServers 205 - Adaptec 5325301507 | Administration Guide - Page 222
IP Address Is Unknown Install SnapServer Manager from the SnapServer User CD onto a client workstation on the same subnet as the SnapServer be restarted. To resolve this issue, reconnect to the share. Problems Occur with Domain Controller Authentication You are receiving the following errors in Guide - Adaptec 5325301507 | Administration Guide - Page 223
ability to receive TCP or User Datagram Protocol (UDP) communications. If problems persist, contact Overland Storage Technical Support. You Receive an Access Denied Message When Attempting to Mount a Share SHARE1 /mnt Note The share name is case sensitive. Appendix C Troubleshooting SnapServers 207 - Adaptec 5325301507 | Administration Guide - Page 224
SnapServer GuardianOS allows you to log in as root over SMB. If this operation has failed or you have trouble logging in, be sure that you have enabled root login in the Network > Windows page. Also note that Server may not start properly. If this happens, the 208 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 225
Hangs To resolve this issue immediately, restart the Backup Exec server. Other Issues A Problem Occurred While Booting. The System is Offline and the Status LED is Blinking Amber Configuration Commands Call your SnapServer technical support representative. Appendix C Troubleshooting SnapServers 209 - Adaptec 5325301507 | Administration Guide - Page 226
Support Problems with Cable Arm on the 18000 with a SCSI Cable Attached The size of the connector on an attached SCSI cable may prevent the 18000 from fully withdrawing into a rack when the cable management arm is attached. To resolve this problem, remove the cable management arm. You Have Problems - Adaptec 5325301507 | Administration Guide - Page 227
Select New Case if you are emailing technical support for the first time. Select Existing Case if you have previously contacted technical support concerning the issue. If you selected Existing information that will assist in the resolution of the problem. Appendix C Troubleshooting SnapServers 211 - Adaptec 5325301507 | Administration Guide - Page 228
Phone Home Support 212 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 229
(SMTP) Bootstrap Protocol (BOOTP) services; also used by Dynamic Host Configuration Protocol (DHCP) services Bootstrap (BOOTP) client; also used by Dynamic Host Control Protocol (DHCP) clients HyperText Transfer Protocol (HTTP) for World Wide Web (WWW) services SnapServer Administrator Guide 213 - Adaptec 5325301507 | Administration Guide - Page 230
by Samba NETBIOS Session Services used in Red Hat Enterprise Linux by Samba Simple Network Management Protocol (SNMP) Traps for SNMP AppleTalk routing AppleTalk name binding AppleTalk echo AppleTalk zone information Lightweight Directory Access Protocol (LDAP) 214 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 231
Port # Layer GOS Feature Name Comment 443 445 515 548 631 852 882 933 936 939 957 959 2005 2049 2050 2599 3052 TCP & UDP • WebUI https • SnapServer Manager • SnapExtension > Snap EDR Secure Hypertext Transfer Protocol (HTTP). TCP & UDP Network > Windows microsoft-ds Server Message Block ( - Adaptec 5325301507 | Administration Guide - Page 232
Port tomcat Random Port SnapEDR External Communications Port SnapEDR External Communications Port NFS Dynamically allocated FTP (passive) in runtime for user connections 216 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 233
(Access Control List) Administration Tool ADS (Active Directory Service) AFP (AppleTalk Filing Protocol) agent algorithm AllLocalUsers group SnapServers support Data Protection Agents and can be configured as SNMP agents. A sequence of steps designed to solve a problem or Administrator Guide 217 - Adaptec 5325301507 | Administration Guide - Page 234
as a single channel, with the network using one IP address for the server. SnapServers support load balancing and failover bonding modes. CA eTrust Antivirus The antivirus software bundled with the as a DHCP server and assign IP addresses with a single subnet. 218 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 235
-T provides transmission speeds up to 1000 Mbps and is typically used for LAN backbone systems, supporting workstations with 100Base-T cards. Gigabit Ethernet (GbE) provides an even higher level of backbone support at 1000 Mbps (one Gigabit or one billion bits per second). The unique six-digit - Adaptec 5325301507 | Administration Guide - Page 236
If a port fails on a SnapServer, the second port assumes its network identity (if the two Ethernet cards have been configured for failover). When the port comes back online, the original identities are restored. Failover files) over TCP/ IP on the World Wide Web. 220 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 237
255 separated by periods. iSCSI (Internet SCSI) iSCSI is a standard that defines the encapsulation of SCSI packets in TCP and then routing it operating system. Kerberos A secure method for authenticating a request for a service used by ADS. Kerberos lets a user request an encrypted "ticket" - Adaptec 5325301507 | Administration Guide - Page 238
Ethernet port transmission load is distributed among two or more network ports (assuming the cards are configured for load balancing). An intelligent software adaptive agent repeatedly analyzes the traffic two or more networks or has two or more network addresses. 222 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 239
that is preinstalled on SnapServers running GuardianOS 2.6 or higher to support backup and restore operations to a local tape drive. NFS is configured as an NFS server by default. NIS (Network Information Service) A network naming and administration system for smaller networks that was developed - Adaptec 5325301507 | Administration Guide - Page 240
recover from two drive failures. Provides high reliability and data protection but write performance speed is impacted by the dual parity drives. 224 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 241
Term RAID 10 (Striped Mirroring) recurring snapshot restrict anonymous resynchronization rollback SCSI (Small Computer System Interface) serial number server number share share access SMB (Server Message Block) Definition RAID 10 is two or more RAID 1's striped together - Adaptec 5325301507 | Administration Guide - Page 242
, communicating devices, consisting of managers and agents. A service that provides a remote console for special system administration and customer support access to the server. SSH is similar to telnet , and client authentication for any TCP/IP connection. 226 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 243
IP addresses that have the same prefix. TCP/IP (Transmission Control Protocol/Internet Protocol) A commonly used networking protocol that supports the interconnection of different network operating systems. trap A signal from the SnapServer informing an SNMP management program that an event - Adaptec 5325301507 | Administration Guide - Page 244
SnapServers, eighty percent of the RAID capacity is allocated to the default volume. Volume Shadow Copy Service (VSS) Microsoft VSS provides a mechanism for creating consistent point-in-time copies of data known LAN. Each workgroup is identified by a unique name. 228 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 245
.os_private 116 A Access network access to the server 21 problems with 202 users and groups 43 Windows ACLs 105 Access Denied of NetVault directory 118 of server and volume settings 115 supported third-party 145 backup.acl 116 backup.qta.groups 116 backup.qta.users 116 SnapServer Administrator - Adaptec 5325301507 | Administration Guide - Page 246
to 200 Failover, see Network bonding Features, changes from v3.2 and earlier releases 6 Field Service Documents 179 Files, setting permissions for 105 FTP configuring access 37 defaults 29 G Gigabit Ethernet for NIS 60 setting share-level access for 104 230 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 247
GUI 125 M MacintoshOS configuring client access 35 error messages for 203 launching SnapServer Manager on 13 required to run SnapServer Manager 12 supported clients 37 MacOS 143 MacOs 143 MacOSX 139 Multihomed configurations 27 N NetVault backing up nvdb directory 118 restoring nvdb directory 119 - Adaptec 5325301507 | Administration Guide - Page 248
Networking problems with access 202 reset to factory defaults 200 NFS access configuring 34 supported clients and protocols 35 to hidden shares 102 NFS exports file 93 O Operating system, see Server and volume settings, backing up 115 Server name, discovering 14 232 SnapServer Administrator Guide - Adaptec 5325301507 | Administration Guide - Page 249
GuardianOS 2 Speed/duplex options 25 SSH 150 Standalone 27 T TCP/IP configuration guidelines 27 configuring 25 options 23 Technical Support Telephone Numbers xiii Troubleshooting 179 Typographical Conventions xiv U Unicode 137, 141, 142, 143 AFP protocols 139 Expansion Arrays 143 SMB protocols 139 - Adaptec 5325301507 | Administration Guide - Page 250
Wake-on-LAN Support 20 Web Server 38 Web View 39 WebRoot 38 Windows 142 connecting from a client 33 file and folder name support 30 guest account access 32 issues with master browser 204 issues with PDC 203 name resolution server support 30 restrict_anonymous
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
-
161
-
162
-
163
-
164
-
165
-
166
-
167
-
168
-
169
-
170
-
171
-
172
-
173
-
174
-
175
-
176
-
177
-
178
-
179
-
180
-
181
-
182
-
183
-
184
-
185
-
186
-
187
-
188
-
189
-
190
-
191
-
192
-
193
-
194
-
195
-
196
-
197
-
198
-
199
-
200
-
201
-
202
-
203
-
204
-
205
-
206
-
207
-
208
-
209
-
210
-
211
-
212
-
213
-
214
-
215
-
216
-
217
-
218
-
219
-
220
-
221
-
222
-
223
-
224
-
225
-
226
-
227
-
228
-
229
-
230
-
231
-
232
-
233
-
234
-
235
-
236
-
237
-
238
-
239
-
240
-
241
-
242
-
243
-
244
-
245
-
246
-
247
-
248
-
249
-
250
 |
 |
Administrator Guide
GuardianOS
v6.0
For GuardianOS-powered SnapServers
and Expansion Arrays
www.overlandstorage.com
10400272-001