Acer Altos easyStore M2 User Manual
Acer Altos easyStore M2 Manual
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- Acer Altos easyStore M2 | User Manual - Page 1
Altos easyStore M2 User Guide - Acer Altos easyStore M2 | User Manual - Page 2
Copyright © 2009 All Rights Reserved. Altos easyStore M2 User Guide Model Name : Altos easyStore M2 Part Number: Purchase Date: Place of Purchase: - Acer Altos easyStore M2 | User Manual - Page 3
for your safety and comfort Visit http://registration.acer.com and discover the benefits of being an Acer customer. Safety instructions Read these instructions carefully. Keep this document for future reference. Follow all warnings and instructions marked on the product. Turning the product off - Acer Altos easyStore M2 | User Manual - Page 4
iv Warnings • Do not use this product near water. • Do not place this product on an unstable cart, stand or table. If the product falls, it could be seriously damaged. • Slots and openings are provided for ventilation to ensure reliable operation of the product and to protect it from overheating. - Acer Altos easyStore M2 | User Manual - Page 5
• the product has been dropped or the case has been damaged • the product exhibits a distinct change in performance, indicating a need for service • the product does not operate normally after following the operating instructions Note: Adjust only those controls that are covered by the operating - Acer Altos easyStore M2 | User Manual - Page 6
parts. Keep them out of the reach of small children. Disposal instructions Do not throw this electronic device into the trash when discarding. and Electronics Equipment (WEEE) regulations, visit http://www.acer-group.com/public/Sustainability/sustainability01.htm Mercury advisory For projectors - Acer Altos easyStore M2 | User Manual - Page 7
vii Tips and information for comfortable use Computer users may complain of eyestrain and headaches after prolonged use. Users are also at risk of physical injury after long hours of working in front of a computer. Long work periods, bad posture, poor work habits, stress, - Acer Altos easyStore M2 | User Manual - Page 8
the display's top front edge • Avoid adjusting your display to an awkward viewing angle. • Avoid looking at bright light sources, such as open windows, for extended periods of time. Developing good work habits Develop the following work habits to make your computer use more relaxing and productive - Acer Altos easyStore M2 | User Manual - Page 9
This device has been tested and found to comply installed and used in accordance with the instructions, may cause harmful interference to radio communications user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna - Acer Altos easyStore M2 | User Manual - Page 10
including interference that may cause undesired operation. Notice: Canadian users This Class B digital apparatus complies with Canadian ICES- norme NMB-003 du Canada. Declaration of Conformity for EU countries Hereby, Acer, declares that this PC series is in compliance with the essential requirements - Acer Altos easyStore M2 | User Manual - Page 11
within any 30 minute period for any single manual call initiation, and b The equipment shall go guarantee that Telecom lines will always continue to support pulse dialing. 7 Use of pulse dialing . Should such problems occur, the user should NOT contact the telecom Fault Service. 8 This equipment - Acer Altos easyStore M2 | User Manual - Page 12
xii Laser compliance statement The CD or DVD drive used with this computer is a laser product. The CD or DVD drive's classification label (shown below) is located on the drive. CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO BEAM. Appareil à laser de classe 1 - Acer Altos easyStore M2 | User Manual - Page 13
xiii Radio device regulatory notice Note: Below regulatory information is for models with wireless LAN and/or Bluetooth only. General This product complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. Depending on - Acer Altos easyStore M2 | User Manual - Page 14
cause undesired operation. The following local Manufacturer/Importer is responsible for this declaration: Product: Server Model number: AcerSystem Name of responsible party: Acer America Corporation Address of responsible party: 333 West San Carlos St. San Jose, CA 95110 U. S. A. Contact - Acer Altos easyStore M2 | User Manual - Page 15
Hsien 221, Taiwan Contact Person: Mr. Easy Lai Tel: 886-2-8691-3089 Fax: 886-2-8691-3120 E-mail: [email protected] Hereby declare that: Product: Server Trade Name: Acer Model Number: AcerSystem Is compliant with the essential requirements and other relevant provisions of the following EC - Acer Altos easyStore M2 | User Manual - Page 16
set) • EN300 328 V1.7.1 • EN301 893 V1.4.1 (Applicable to 5GHz high performance RLAN) Year to begin affixing CE marking 2009. Easy Lai, Manager Regulation Center, Acer Inc. Feb. 9, 2009 Date - Acer Altos easyStore M2 | User Manual - Page 17
and comfort iii Safety instructions iii Additional safety information vi Disposal instructions vi Mercury advisory vi 23 Install the client software 26 Installing the Storage System 26 Installing FileSafe Express and SAN Disk Manager 31 Start the Storage System Console 36 Access - Acer Altos easyStore M2 | User Manual - Page 18
Home Users Shared Folders Backups iSCSI Advanced Contact Us Logout FileSafe Express FileSafe Express Console Welcome Computer Vault Settings Dashboard FileSafe Express Quick Status SAN Disk Manager SAN Disk Manager window Menu bar Toolbar Details pane Navigation tree pane Disks Storage Servers - Acer Altos easyStore M2 | User Manual - Page 19
folder Assigning users to shared folders Expanding shared storage Deleting a shared folder Managing backups Expanding the FileSafe Server backup space Deleting backup spaces Managing iSCSI disks Deleting a client Deleting iSCSI disks Setting up e-mail alerts Upgrading the firmware Connecting an - Acer Altos easyStore M2 | User Manual - Page 20
setup network teaming Installing a PCI Express network card to increase network connection 231 232 232 234 241 242 244 251 251 252 255 9 Troubleshooting First steps checklist Viewing the system log Recovering or restoring the storage system Specific problems and corrective actions 257 257 258 259 - Acer Altos easyStore M2 | User Manual - Page 21
Index xxi 273 - Acer Altos easyStore M2 | User Manual - Page 22
xxii - Acer Altos easyStore M2 | User Manual - Page 23
M2. The Altos easyStore M2 is an intelligent network storage solution for small and medium-sized offices and home network environments. Featuring an Intel® Atom™ processor, up to 2 GB memory, four-drive hot-swap bay, Gigabit Ethernet, eSATA and five USB ports for extended storage, and a reset - Acer Altos easyStore M2 | User Manual - Page 24
through the following client software applications: • Storage System Console - Discover storage system in your network subnet - Log on to the storage system - Launch the IPStor Express Manager - Map or unmap drive letters to shared folders 1 By default the Altos easyStore M2 hard disk drives is - Acer Altos easyStore M2 | User Manual - Page 25
users and shared folders - Manage backups - Setup e-mail alerts - Easily upgrade firmware images on the storage system - Safely disconnect USB or eSATA storage and folders to the storage system - Provides detailed backup reports and global configuration options - Supports 256-bit Advanced Encryption - Acer Altos easyStore M2 | User Manual - Page 26
• SAN Disk Manager - Provides easy access to virtual disks (that is, iSCSI disks on the storage system) - Automatically installed with FileSafe Express - Manage iSCSI disk - Manage the storage system, change protocol settings, view and properties - Delete iSCSI disks and view their properties - View - Acer Altos easyStore M2 | User Manual - Page 27
System operating system (OS) 64-bit Linux Kernel 2.6-based OS Network client OS support Microsoft Windows Server® 2008 with SP1 or newer (32-/64-bit) Microsoft Windows Vista® with SP1 or newer (32-/64-bit) Microsoft Windows XP Home Edition (32-bit) or Professional (32-/64-bit ) with SP2 or newer - Acer Altos easyStore M2 | User Manual - Page 28
NFS Network service DHCP client/server Note: Default is DHCP client/Static IP is 192.168.0.101. Client software applications Storage System 5. Under RAID 5, the space available for data storage is less than 6 TB. 3 System weight varies according to configuration. The weight quoted - Acer Altos easyStore M2 | User Manual - Page 29
7 Overview Front bezel No. Icon 1 2 3 4 5 Component Security keylock This lock on the front bezel prevents unauthorized access for maximum security. Power indicator Network indicator Hard disk drive (HDD) access indicator RAID status indicator - Acer Altos easyStore M2 | User Manual - Page 30
8 1 Introduction No. Icon 6 7 8 Front panel Component System status indicator USB 2.0 port Front door Open the door to access the hot-swap HDDs No. Component 1 Hot-swap HDDs 2 Power button 3 HDD 1 to 4 status indicators - Acer Altos easyStore M2 | User Manual - Page 31
9 Rear view No. Icon 1 2 3 4 5 6 7 8 9 Component Lock slot Keyhole A pair of system keys attached for unlocking the front door. Reset pinhole eSATA port USB ports Gigabit Ethernet port Expansion slot For installing a PCI Express network card. Power connector System fan - Acer Altos easyStore M2 | User Manual - Page 32
10 System LED indicators 1 Introduction Front panel LED indicators The LED indicators mounted on the front panel provide information about the status of the system, its hard disk drives, and network connection. No. Indicator 1 Power Color Blue 2 Network Blue State On Off On Blink Off - Acer Altos easyStore M2 | User Manual - Page 33
to OS May indicate the following states: • System failure • HDD failure • SATA controller failure • USB controller failure • LAN controller failure • FAN failure • Memory failure • Boot device not found • After system boots to OS System status LED corresponds to the HDD status LED. When the system - Acer Altos easyStore M2 | User Manual - Page 34
. Indicator Color 6 HDD status Blue (1 to 4) Red None State On On Off Description HDD is mounted into the drive bay or no access. For detailed instructions on how to add a drive into the server storage, see "Adding a hard disk drive" on page 244. HDD failure No HDD mounted in the drive bay. - Acer Altos easyStore M2 | User Manual - Page 35
13 Gigabit Ethernet port LED indicators No. Indicator 1 Speed indicator 2 Link/ activity indicator Color None Green Amber Green State Description Off 10 Mbps connection On 100 Mbps connection On 1000 Mbps connection On Network link is detected Random Transmit or receive activity - Acer Altos easyStore M2 | User Manual - Page 36
14 1 Introduction - Acer Altos easyStore M2 | User Manual - Page 37
steps to set up Altos easyStore M2 to run in your home or office network. • Check package contents • Select a location for the storage system • System requirements • Connect the power cord • Connect to the network • Power on the system • Install the client software • Start the Storage System Console - Acer Altos easyStore M2 | User Manual - Page 38
• Altos easyStore M2 storage system • Power cord • Network cable • Altos easyStore M2 Installation Disc Use this disc to install the following client software applications: • Install the Storage System Console. Refer to "Installing the Storage System" on page 26 for detailed instructions. • Install - Acer Altos easyStore M2 | User Manual - Page 39
17 Select a location Before unpacking and installing the storage system, select a suitable site for the system for maximum efficiency. Consider the following factors when choosing a site for the system: • Near a grounded power outlet • Clean - Acer Altos easyStore M2 | User Manual - Page 40
installing the FalconStor client software applications. Storage System Console Storage System Console is supported on the following operating systems. • Windows Server 2008 Standard or Enterprise Edition 32-/64-bit • Windows Server 2003 Standard or Enterprise Edition with Service Pack 2 32-/64-bit - Acer Altos easyStore M2 | User Manual - Page 41
SP2 or newer • Windows Server 2003 and 2003 R2, Standard or Enterprise Edition with SP2 or newer (32-/64-bit) • Web browser • Internet Explorer version 5.5 or above • For Windows 200-series operating systems, Windows Installer 3.0 Notes: • The Altos easyStore M2 Software Installation Disc includes - Acer Altos easyStore M2 | User Manual - Page 42
with Service Pack 2 32-/64-bit • Windows XP Professional Edition with Service Pack 2 or newer 32-/64-bit • Windows 2000 Advanced Server with Service Pack 4 32-bit • iSCSI driver • Microsoft iSCSI initiator 2.08 Download iSCSI initiator software if you are using a Windows XP or Windows Server 2003 - Acer Altos easyStore M2 | User Manual - Page 43
21 Connect the power cord Plug the power cord into the power connector and the other end into an electrical outlet. - Acer Altos easyStore M2 | User Manual - Page 44
to the network Important: Connect the Altos easyStore M2 storage system to your broadband router with a network cable. Wireless connection to your broadband router is not supported. However, computers that are connected through a wireless connection is supported. Connect one end of the network - Acer Altos easyStore M2 | User Manual - Page 45
23 Power on the system After making sure that you have set up the storage system properly and connected all the required cables, you can now power on the storage system. 1 If necessary, unlock the front door. (1) Insert the key into the lock. (2) Turn the key counterclockwise to the unlocked - Acer Altos easyStore M2 | User Manual - Page 46
the rebuild process, the RAID LED turns to solid blue. Note: You can perform normal operations, such as use the client software, shut down the storage system or restart the storage system; while RAID is rebuilding in the background. • System status LED blinks blue to indicate the system is booting. - Acer Altos easyStore M2 | User Manual - Page 47
25 3 After the storage system finish booting, the system status LED turns to solid blue. You can now proceed with installing the client software. To power down the storage system, press the power button once, the system status LED blinks blue and system will shut down gracefully. - Acer Altos easyStore M2 | User Manual - Page 48
easyStore M2 storage system, you must install the Storage System Console on your computer. To install the Storage System Console: Before you begin installation of the Storage System Console, refer to the Storage System Console system requirements on page 18. 1 Place the Altos easyStore M2 Software - Acer Altos easyStore M2 | User Manual - Page 49
27 (3) Double-click the Storage System Console.exe file. The Welcome window displays. 3 Click Next. The License Agreement window displays. - Acer Altos easyStore M2 | User Manual - Page 50
28 2 Setting up the system 4 Select the "I accept the terms of the license agreement" option button, then click Next. The Customer Information window displays. 5 Enter your name and company name, then click Next. The Choose Destination Location window displays. - Acer Altos easyStore M2 | User Manual - Page 51
29 6 Click Next to install the Console in the displayed location or click Change to select or specify a different location, then click Next. 7 Click Install to begin installation. - Acer Altos easyStore M2 | User Manual - Page 52
30 2 Setting up the system 8 Once installation is completed, the InstallShield Wizard Complete window displays. 9 Click Finish. If you want to start the Storage System Console immediately after it is installed, select the "Launch Storage System Console" check box before you click Finish. - Acer Altos easyStore M2 | User Manual - Page 53
storage system. Note: Do not install FileSafe Express on a mapped network drive. To install the Microsoft iSCSI Initiator on Windows XP or Windows Server to download from the Files in This Download list, and click Download. 4 Click Run or Open to run the file. 5 Follow all onscreen instructions - Acer Altos easyStore M2 | User Manual - Page 54
. On a Windows Vista computer system, click Command Prompt and select Run as administrator. Obtain valid credentials for connecting to the storage system. Only an IPStor Express administrator can provide you with a user name and password. 1 Place the Altos easyStore M2 Software Installation Disc in - Acer Altos easyStore M2 | User Manual - Page 55
33 3 Click Run. The FalconStor PrimeVault installation progress window displays. 4 Click Install. After the InstallShield Wizard starts and the Welcome window displays. - Acer Altos easyStore M2 | User Manual - Page 56
34 2 Setting up the system 5 Click Next. The License Agreement window appears. 6 Select the "I accept the terms of the license agreement" option button, then click Next. The Choose Destination Location window displays. - Acer Altos easyStore M2 | User Manual - Page 57
automatically during installation of the FileSafe Express. After the IMA is installed, the Setup Status window appears. 8 Once installation is completed, the InstallShield Wizard Complete window displays. The option to launch the FileSafe Express console is checked by default. 9 Click Finish - Acer Altos easyStore M2 | User Manual - Page 58
connected to your computer and your network does not have a DHCP server, you must change the IP address of your computer to use the same subnet as the storage system. (You can change it back after you have configured the storage system.) • To do this, access your local area network properties. (For - Acer Altos easyStore M2 | User Manual - Page 59
pane, make sure your computer is in the same subnet as the storage system and try again. 2 In the left pane, select the name of the storage system that you want to access (for example, Altos-easyStore), then click Log On Storage System Manager. The login page displays. 3 Log in to the IPStor Express - Acer Altos easyStore M2 | User Manual - Page 60
IPStor Express Manager) to add users, create shared folders, and perform other tasks related to managing your storage system. There are two ways IP address of the storage system. In addition, if you configured the storage system to use a specific IP address, you might need to specify the IP address - Acer Altos easyStore M2 | User Manual - Page 61
the documentation for your browser. 1 Start the Storage System Console. Refer to "Start the Storage System Console" on page 36. 2 In the left pane, select the name of the storage system that you want to access (for example, Altos-easyStore), then click Log On Storage System Manager. 3 Log in to the - Acer Altos easyStore M2 | User Manual - Page 62
system name only if your computer is in the same subnet as the storage system, if you added the storage system's IP address and name to your local hosts file, or if you manually registered the name with a DNS server in your network. 2 If the security alert page displays, click the "Continue to - Acer Altos easyStore M2 | User Manual - Page 63
any of the storage system settings. To log in to the IPStor Express Manager: 1 Start the Storage System Console. Refer to "Start the Storage System Console" on page 36. 2 In the left pane, select the name of the storage system that you want to access (for example, Altos-easyStore), then click Log - Acer Altos easyStore M2 | User Manual - Page 64
42 2 Setting up the system 3 If the security alert page displays, click the "Continue to this website (not recommended)" option. You will be directed to the Advanced: Select Registration Method page displays. 4 Select a registration method. Note: Registration is required the first time you - Acer Altos easyStore M2 | User Manual - Page 65
saved in step (2) as an attachment. (4) Save the reply e-mail attachment to your local disk. (5) Click Browse to upload to signature file to the registration server. (6) Click Send. - Acer Altos easyStore M2 | User Manual - Page 66
44 2 Setting up the system 5 After you finish registration, the Login page displays. - Acer Altos easyStore M2 | User Manual - Page 67
name and password, then click LogIn. The IPStor Express Manager Home page appears. The default user name is admin, and the default password is storage. (These are case-sensitive.) Once you have logged in, you can change both the administrator user name and password at any time. For more information - Acer Altos easyStore M2 | User Manual - Page 68
46 2 Setting up the system Getting to know the IPStor Express Manager Once you log in to the IPStor Express Manager, the Home page appears. - Acer Altos easyStore M2 | User Manual - Page 69
e-mail alerts; upgrading the firmware; removing storage devices; changing the system, network, or disk configuration settings; viewing information about system events; and shutting down the system remotely. Provides information about Acer and the other products and services it offers. Logs you out - Acer Altos easyStore M2 | User Manual - Page 70
. Quota Management system Administrators can use the Quota Management system to place restrictions on the amount of storage users can utilize. The administrator can specify the user quota (in MB) when creating a Windows or Mac OS x user (CIFS) and limit the amount of space to be allocated to the new - Acer Altos easyStore M2 | User Manual - Page 71
to shared folders is given to entire computers, not to individual users of those computers. However, in Windows and Mac OS X environments, each computer user can have individual access to a shared folder. • If your storage system uses Active Directory authentication mode, you can add only Linux - Acer Altos easyStore M2 | User Manual - Page 72
password specified here are the same as the Windows user name and password, then the user will not be prompted to provide a user name and password when accessing the shared folder. Linux/other Mac user (NFS) Enter a computer description and the IP address or computer name of the person's computer - Acer Altos easyStore M2 | User Manual - Page 73
51 5 Repeat steps 2 through 4 until you have added all the users that you want to add at this time. (You can always add more users later.) If you'd like to put Windows/Mac OS X users into groups, refer to "Working with groups" on page 132. 6 To enable or disable an account, refer to "Enabling and - Acer Altos easyStore M2 | User Manual - Page 74
By default, the storage system includes a shared folder named public and a shared folder named Home Folders. All Windows and Mac OS X users assigned to the Linux or other Mac users, you have to manually create shared folders. You can create up to 128 shared folders. Users who can access and write - Acer Altos easyStore M2 | User Manual - Page 75
. Note: The Shared Folders list includes usbdisk1, usbdisk2, usbdisk3, usbdisk4, usbdisk5, and esatadisk1, whether or not any USB or eSATA storage devices have been connected to the storage system. 2 Click Add. 3 In the Shared folder name text box, enter a unique name for the shared folder, and then - Acer Altos easyStore M2 | User Manual - Page 76
54 2 Setting up the system 4 Specify the disk space to be used for the shared folder and click OK. The Shared Folders screen displays reflecting the new shared folder. For additional information on managing your shared folders, see "Managing shared folders" on page 143. For more information on how - Acer Altos easyStore M2 | User Manual - Page 77
55 3 System management tools The client software applications used to manage the Altos easyStore M2 storage system include: • Storage System Console • IPStor Express Manager • FileSafe Express • SAN Disk Manager - Acer Altos easyStore M2 | User Manual - Page 78
management tools Storage System Console The Storage System Console window includes two panes. The left pane displays a tree view of your storage system and the shared folders associated with it. The right pane displays details about the storage system (such as the IP address of the storage system - Acer Altos easyStore M2 | User Manual - Page 79
57 Toolbar The toolbar gives quick access to basic functions of the Storage System Console. • Discover Storage Systems - Discovers storage system(s) in your network subnet • Log On Storage System Manager - Logs on to the IPStor Express Manager • Map Drive Letter - Map drive letters to shared folders - Acer Altos easyStore M2 | User Manual - Page 80
The IPStor Express Manager enables you to perform a number of tasks to help you get the most from your storage system. After logging into the IPStor Express Manager, the Home page displays. The IPStor Express Manager includes a navigation bar that provides access to all of the features of the - Acer Altos easyStore M2 | User Manual - Page 81
system, including how the storage space is being used and which users are connected. This page displays two different views: Storage Status and Connection Status. You can switch from one view to the other by clicking the desired button on the Home page. • Storage Status - Displays information about - Acer Altos easyStore M2 | User Manual - Page 82
software. In addition, the amount of used backup capacity will be greater than the total size of all the disks listed on the Backups page, additional storage space is needed for the data that has changed between backups. • Connection Status - Displays a list of the Windows and Mac OS X users - Acer Altos easyStore M2 | User Manual - Page 83
, followed in parentheses by the computer name. • Due to the nature of the NFS protocol, Linux, and other Mac users are not listed on this page. • Ongoing backup or recovery activities do not appear on this page. • This page indicates only that a connection with a shared folder has been established - Acer Altos easyStore M2 | User Manual - Page 84
3 System management tools Users The Users page allows you to add, modify, or remove users; put users into groups; or change the authentication mode. The left pane of the Users page include the following options for managing users in the storage system. • Users & Computers • Groups • Authentication - Acer Altos easyStore M2 | User Manual - Page 85
Windows and Mac OS X users, as well as Linux and other Mac computers. Note: In this user guide, the term "user" refers to both individuals and computers. By default, the storage or other Mac users, but not Windows users. All Windows users are controlled entirely by the Active Directory server. (For - Acer Altos easyStore M2 | User Manual - Page 86
are using local authentication mode, you can also put Windows and Mac OS X users into groups. This makes it easier to give several users access to the same shared folder at once. For example, in an office environment, you might create one group for all users and give that group read-only access to - Acer Altos easyStore M2 | User Manual - Page 87
page displays a list of all currently configured groups and allows you to view the current members of the group. This page include options for grouping users to provide access to the same shared folder at the same time. The command options on the Groups page allow you to: • Add - Create a group - Acer Altos easyStore M2 | User Manual - Page 88
/Mac OS X and Linux/other Mac users), the storage system uses local authentication mode. • Active Directory authentication mode In Active Directory authentication mode, the Active Directory server authenticates all Windows users who try to connect to the shared folders. You can add, modify, or - Acer Altos easyStore M2 | User Manual - Page 89
change password at next logon check box must be cleared in the properties for each user on the Active Directory server who will be accessing shared folders on the storage system. In addition, each user's password can be no longer than 24 characters. • If you use Active Directory authentication mode - Acer Altos easyStore M2 | User Manual - Page 90
68 3 System management tools Advanced User Properties The Advanced User Properties page allows you to enable or disable a home or guest account. The command options on the Advanced User Properties page allow you to: • Enable a home or guest account • Disable a home or guest account - Acer Altos easyStore M2 | User Manual - Page 91
69 iSCSI Users The iSCSI Users page allows you to add, modify, and remove an iSCSI user account. The command options on the iSCSI Users page allow you to: • Add - Create a new iSCSI user account • Edit - Change the iSCSI user account • Remove - Delete an iSCSI user account - Acer Altos easyStore M2 | User Manual - Page 92
. This page also allows you to define which users and groups can have access to each shared folder and assign folder quotas The left pane of the Shared Folders page include the following options for managing shared folders in the storage system. • Shared Folders • Shared Assignments • Shared Quota - Acer Altos easyStore M2 | User Manual - Page 93
a list of shared resources, along with the size of each folder. By default, the storage system includes a shared folder named public and a shared folder named Home Folders. In local authentication mode, all users are automatically assigned to the public folder and can create, modify, or delete files - Acer Altos easyStore M2 | User Manual - Page 94
any time. For both shared folders and external disks, you can change which users can access them and what they can do with the subfolders and files there you to: • Add - Create a shared folder and allocate folder storage space. • Expand - Increase the shared folder size. • Remove - Delete a - Acer Altos easyStore M2 | User Manual - Page 95
73 Shared Assignments The Shared Assignments page displays a list of shared resources and allows you to assign access rights to a shared folder or external disk. - Acer Altos easyStore M2 | User Manual - Page 96
74 3 System management tools Shared Quota Management The Shared Quota Management page lets you assign folder quotas. - Acer Altos easyStore M2 | User Manual - Page 97
FileSafe server to backup your computer files. You can use Backups to expand the FileSafe server space and delete backups or a backup client. The left pane of the Backups page include the following options for managing shared folders in the storage system. • FileSafe Server Space • FileSafe User - Acer Altos easyStore M2 | User Manual - Page 98
Space Use the Filesafe Server Space page to expand the Filesafe server space. Your storage system is divided into three partitions, one for shared folders and one for Filesafe server backups and the other for iSCSI disks. The maximum amount of Filesafe server space is 2 TB while the minimum space - Acer Altos easyStore M2 | User Manual - Page 99
77 Filesafe User Cleanup Use the FileSafe User Cleanup page to delete a user's backup space on the Filesafe server. - Acer Altos easyStore M2 | User Manual - Page 100
and all iSCSI disks for that client. Once you have used SAN Disk Manager (SDM) to allocate iSCSI disks to the client computer from the storage system, the iSCSI screen displays a list of each allocated computer. The list also displays the size of the allocated disk, the iSCSI initiator name, and - Acer Altos easyStore M2 | User Manual - Page 101
79 Advanced The Advanced page provides access to advanced storage system configuration options, such as setting up e-mail alerts; upgrading the firmware; removing USB devices; changing the system, network, or disk configuration settings; viewing information about the system status or system events; - Acer Altos easyStore M2 | User Manual - Page 102
The Alerts page allows you to specify whether or not you want the storage system to send out an e-mail notification when an error or warning e-mail server, either within your own network, or through an Internet service provider. Note: The e-mail might not be sent immediately when the problem occurs, - Acer Altos easyStore M2 | User Manual - Page 103
security, you must enter your administrator password in order to upgrade the firmware. Caution: When you upgrade the firmware, the storage system restarts. Access to the IPStor Express Manager is temporarily interrupted, and users will not be able to access the shared folders during this process - Acer Altos easyStore M2 | User Manual - Page 104
Devices page displays a list of all external disks that are currently connected to the storage system, including the type of device it is, the manufacturer, and the name. unplugging an external disk from the storage system. This prevents data corruption and other potential problems with the device. - Acer Altos easyStore M2 | User Manual - Page 105
83 System The System page displays the settings that you specified when you initially configured the storage system, such as the storage system name, and the current date and time. You can change basic system settings as well as the password for logging in to the IPStor - Acer Altos easyStore M2 | User Manual - Page 106
browser and an IP address, reconnect using the new IP address. Also, if you added the storage system's IP address to a local hosts file or DNS server, you must update the IP address in those resources. • All users accessing the shared folders using the previous IP address are disconnected and must - Acer Altos easyStore M2 | User Manual - Page 107
words, the storage system can assign IP addresses to other computers in your network, simplifying the network configuration of each individual system. Your storage system can act as an FTP server. You can select to enable FTP server in the Network page to allow all Windows and Mac OS X users to use - Acer Altos easyStore M2 | User Manual - Page 108
information about all the HDDs that are currently installed in your storage system. The Disks page includes the following details: • The disk have failed but all the data is still available. • Failed - The storage system has stopped working properly. • The slot where each HDDs resides • The model - Acer Altos easyStore M2 | User Manual - Page 109
as part of the specified configuration. • New - The HDD has been added to the storage system but is not currently being used. • Spare - The HDD is acting as a the RAID. Note: Whenever you add or remove a HDD from the storage system, you must click Refresh to update this page. For detailed - Acer Altos easyStore M2 | User Manual - Page 110
the operational parameters of your storage system, including CPU usage, memory usage, the amount of time that the storage system has been running, the current fan speed, the temperatures of the CPU and disks, the IP address of the gateway, the IP address(es) of the DNS servers in your network, the - Acer Altos easyStore M2 | User Manual - Page 111
89 System Log The System Log page displays a list of events that have occurred on the storage system. Reviewing this list can help you identify and resolve any problems that you might encounter. This page displays the date and time of the event, the type of event (I for informational, E for error, W - Acer Altos easyStore M2 | User Manual - Page 112
90 3 System management tools S.M.A.R.T. The Self-Monitoring, Analysis and Reporting Technology (S.M.A.R.T.) page allows you to view the SMART information of each HDD on the storage system. - Acer Altos easyStore M2 | User Manual - Page 113
91 System Cleanup The System Cleanup page allows you to remove the clients and disks that are no longer used. - Acer Altos easyStore M2 | User Manual - Page 114
. Access to the IPStor Express Manager is temporarily interrupted, and users will not be able to access the shared folders during this process. If users have files open on the storage system, data might be lost. Be sure to have all users save their changes and close any open files before you upgrade - Acer Altos easyStore M2 | User Manual - Page 115
93 Shut Down The Shut Down page allows you to remotely power down the storage system. Note: Shutting down the storage system will prevent user access to shared folders and interrupt backup and recovery activities. - Acer Altos easyStore M2 | User Manual - Page 116
94 3 System management tools Contact Us In the Contact Us page you will find the services and support information for the storage system. - Acer Altos easyStore M2 | User Manual - Page 117
95 Logout Click Logout on the navigation bar to log out of the IPStor Express Manager. - Acer Altos easyStore M2 | User Manual - Page 118
96 FileSafe Express 3 System management tools FileSafe Express is a software application that protects your data by backing up files and folders to a remote storage system. Once you select the files and folders that you want to back up, you can configure backups to occur according to a set - Acer Altos easyStore M2 | User Manual - Page 119
97 FileSafe Express Console The FileSafe Express Management Console is a tabbed display that allows you to set your backup mode, create a backup list, retrieve backups, set system options, and view backup reports. The FileSafe Express console includes the following tabs: • Welcome • Computer • Vault - Acer Altos easyStore M2 | User Manual - Page 120
. The status bar at the bottom of the page is visible from all screens. It tells you if FileSafe Express is connected to the Altos easyStore M2 storage system, displays the user name, and graphically shows the amount of data you and others have backed up relative to the total space available on the - Acer Altos easyStore M2 | User Manual - Page 121
99 Computer The Computer page is a Windows Explorer-style browser that lets you quickly review your file system and choose files and folders to include in your backup policy. Each file and folder is preceded by a checkbox clicking the checkbox - Acer Altos easyStore M2 | User Manual - Page 122
to block certain items from any backup automatically: cookies, temporary Internet files, offline Web pages, IIS temporary compressed files, hibernating files, the Windows folder, system volume information files, pagefile.sys, and the Recycle Bin. To change the backup list, you can uncheck folders or - Acer Altos easyStore M2 | User Manual - Page 123
on a folder or file means there is a backup version of it in the storage system repository. The green checkmark can also appear on a folder that contains at least items in the list. • Back Up Now - Initiate a manual backup of all folders or files in the backup list. This button is disabled unless - Acer Altos easyStore M2 | User Manual - Page 124
102 3 System management tools Vault The Vault page is also a Windows Explorer-style browser. This is a remote browser that lets you review backups of all computers that have backups in the storage system repository (the Vault) and select the ones you want to restore. Folders panel Backups panel - Acer Altos easyStore M2 | User Manual - Page 125
103 Version panel Over time, the repository contains multiple backup versions of each file. To display all backup versions in the Version panel, double-click a backup in the right panel or click its magnifier . The Restore and Delete buttons are now disabled. To restore or delete a file version ( - Acer Altos easyStore M2 | User Manual - Page 126
104 3 System management tools Backups for other computers When you select a computer in the Folders panel that is not the one you are currently using, the icons for all folders and files in the Backups panel are dimmed, because these items are not present on the computer you are using. Each item - Acer Altos easyStore M2 | User Manual - Page 127
again to re-lock all folders except your own. Quick restore from your desktop or Windows Explorer FileSafe Express is integrated with Windows Explorer. The right-click menu for any file or folder in Windows Explorer or on the desktop includes a FileSafe Express group item that allows you to restore - Acer Altos easyStore M2 | User Manual - Page 128
106 3 System management tools Settings The Settings page includes two tabs - Schedule and Options. The Schedule tab allows you to specify a backup mode for the FileSafe Express and the Options tab allows you to configure the FileSafe Express settings. Schedule When performing backup you can - Acer Altos easyStore M2 | User Manual - Page 129
107 • Manual - you select a backup mode, but before you click Save, you can click Reset to return to the last saved backup mode. Options Use the Options tab enables or bandwidth throttle, enable or disable Microsoft Volume Shadow Copy Service (VSS), and enable or disable FileSafe Express to launch - Acer Altos easyStore M2 | User Manual - Page 130
108 3 System management tools Use VSS By default, FileSafe Express uses Microsoft VSS to back up open/locked files (such as an Outlook e-mail file) when they are being used. This may cause FileSafe Express to perform more slowly on some systems. If backing up open or locked files is not important - Acer Altos easyStore M2 | User Manual - Page 131
are waiting overall, as well as the current status, which identifies the document being backed up and its path. If backup mode is Scheduled or Manual, you can click Stop to cancel the current backup job. You can click Pause to pause the current job regardless of backup job mode. When - Acer Altos easyStore M2 | User Manual - Page 132
110 3 System management tools Reports The Reports tab lists all backup jobs that have been run, including the following: • Start date and time • Elapsed time from start to finish • Backup mode • Status (Complete, Ongoing, or Waiting) • Number of files in the backup list that were analyzed • Number - Acer Altos easyStore M2 | User Manual - Page 133
111 Events The Events tab in the Dashboard screen keeps track of informational and warning messages. - Acer Altos easyStore M2 | User Manual - Page 134
112 3 System management tools Account The Account tab displays information about the current user, IP address of the connected storage system, amount of vault space currently used (this matches the Used (Me) value in the Total Space graphic in the status bar), and FileSafe Express - Acer Altos easyStore M2 | User Manual - Page 135
, what each state means, and the message displayed in the Quick Status window. Icon State Status window message Connecting Connecting to FileSafe Express server Disconnected Connection to FileSafe Express Server failed Waiting - No files No files are selected for backup selected Waiting - Acer Altos easyStore M2 | User Manual - Page 136
114 Icon State Backing up 3 System management tools Status window message Files are being backed up Cancelled Backup cancelled Error condition An error occurred Backup paused Backup has been paused - Acer Altos easyStore M2 | User Manual - Page 137
with FileSafe Express. Note: If a previous version of the SAN Client software is currently installed, you must remove it before you install SAN Disk Manager can perform a number of different tasks: • Add and delete storage systems, change their protocol settings, and view their properties • Delete virtual - Acer Altos easyStore M2 | User Manual - Page 138
116 3 System management tools SAN Disk Manager window The SAN Disk Manager window has a menu bar, toolbar, navigation tree pane, details pane, and status bar. The navigation tree is in the left pane, and the results, or details, - Acer Altos easyStore M2 | User Manual - Page 139
typically appear in the Action menu. The Action menu is context-sensitive; the items that appear here change, depending on which item in the application window has focus. For example, when you click Disks in the navigation tree, the Action menu displays New Disk. When you click a disk in the right - Acer Altos easyStore M2 | User Manual - Page 140
Forward Back Details pane The details pane, on the right of the SAN Disk Manager window, displays the properties associated with the currently selected node in the navigation tree pane. collapse. The tree contains the following nodes. • Disks • Storage Servers • Host Applications • Events • Licenses - Acer Altos easyStore M2 | User Manual - Page 141
119 Disks Note: In this guide the term "virtual disks" refers to "iSCSI disks" on the storage system. When you click Disks in Windows Disk Management • Drive letter(s) (if any) associated with the virtual disk or the partitions of the virtual disk • Size of the virtual disk • Name of the storage - Acer Altos easyStore M2 | User Manual - Page 142
storage system • IP address of the storage system • Protocol currently enabled on the storage system (ISCSI and/or FC) • Version number of the storage system software • Build number of the storage system software • Status of the storage system (Normal, Invalid Storage Server, Invalid Storage Server - Acer Altos easyStore M2 | User Manual - Page 143
121 Host Applications When you click Host Applications in the navigation tree, the right pane displays a list of all host applications that use IMA, including FileSafe Express.. For each listed application, the right pane displays the following information: • Name of the application • Version number - Acer Altos easyStore M2 | User Manual - Page 144
event occurred • Component that generated the event • A description of the event To ensure that you don't have to enlarge and scroll the application window to view the entire event description, you can double-click the event to view all the details on the Event Properties dialog box. (Alternatively - Acer Altos easyStore M2 | User Manual - Page 145
information: • Name of the application • License type (Standard, Live Trial, or Not for Resale) • Kind of environment the license is intended for (Data Center, Enterprise, Server, Desktop, or Unknown) • Whether or not the license is currently activated • Current key code associated with the license - Acer Altos easyStore M2 | User Manual - Page 146
124 3 System management tools To view these same properties on the License Properties dialog box, you can double-click the application. (Alternatively, you can right-click the application and then click Properties.) - Acer Altos easyStore M2 | User Manual - Page 147
and date settings, as well as the user name or password for logging in to the IPStor Express Manager. • Changing the network settings - Change the workgroup name, the storage system's IP address(es), the gateway or DNS server settings, or the settings that allow the storage system to act as a DHCP - Acer Altos easyStore M2 | User Manual - Page 148
See details about CPU and memory usage, how long the storage system has been running, unassigned clients and HDDs. • BIOS update - Upgrade the storage system BIOS • Logging out of the IPStor Express Manager the storage system. • Shutting down the storage system - Shut down the storage system using the - Acer Altos easyStore M2 | User Manual - Page 149
Windows and Mac OS X users, as well as all Linux and other Mac computers. (In this guide, the term "user" refers to both "individuals" and "computers".) By default, the storage or other Mac users, but not Windows users. All Windows users are controlled entirely by the Active Directory server. (For - Acer Altos easyStore M2 | User Manual - Page 150
server.) Adding users To add a user, refer to page 48 for detailed instructions. Modifying users In local authentication mode, for Windows and Mac OS X users cannot modify Windows/Mac OS X users, only Linux/other Mac users.) For Linux and other Mac users, you can change the IP address or computer - Acer Altos easyStore M2 | User Manual - Page 151
specified here are the same as the person's Windows user name and password, the person will not be prompted to provide a user name and password when accessing the shared folders. Linux/other Mac user (NFS) Enter the computer's IP address or the actual computer name in the computer's system - Acer Altos easyStore M2 | User Manual - Page 152
running Mac OS X, but you cannot remove any Windows/Mac OS X user. Those can be removed only on the Active Directory server. If you remove a user who is currently connected to the storage system, that user remains connected until the user disconnects from the shared folder or shuts down the computer - Acer Altos easyStore M2 | User Manual - Page 153
can be up to 24 characters long. 5 Click Done: 6 Repeat the above steps until you have added all the users. Modifying iSCSI users To modify an iSCSI user: 1 In the navigation bar, click Users. 2 On the left pane, click iSCSI Users. 3 Click Edit. 4 Make the desired change and click OK: Removing iSCSI - Acer Altos easyStore M2 | User Manual - Page 154
4 Managing the storage system Working with groups Windows and Mac OS X users can be put into groups, which makes it easier to give several users access to the same shared folder at once. When you click Users in the navigation groups. Those actions can be done only on the Active Directory server. - Acer Altos easyStore M2 | User Manual - Page 155
Executives groups. You can create up to 256 groups. To add a group: 1 In the navigation bar, click Users. 2 In the left pane, click Groups. 3 Click Add. Note: If the storage system uses Active Directory authentication mode, this button displays dimmed. 4 In the Group name text box, enter a unique - Acer Altos easyStore M2 | User Manual - Page 156
the storage system Changing the group membership In local authentication mode, you can change which users are members of each group at any time. user to a group, that user immediately has access to all the shared folders that the group is authorized to access. However, if you remove a user from - Acer Altos easyStore M2 | User Manual - Page 157
, hold down the Shift key and select the first user, then select the last user. All users between the first and last selected user are selected. To select multiple, non-contiguous users, hold down the Ctrl key as you select each user. The selected users move from one list to the other. On the Groups - Acer Altos easyStore M2 | User Manual - Page 158
appear in the Groups list on the Groups page. The users remain listed on the Users & Computers page. (In Active Directory authentication mode, you cannot remove a group on the storage system. That can be done only on the Active Directory server.) However, removing a group can affect access to shared - Acer Altos easyStore M2 | User Manual - Page 159
the storage system. By assigning the Everyone group to a shared folder, the administrator can ensure the folder can be accessed through the login credentials of any Altos user. The Everyone group is available in local authentication mode only. The Everyone group is not available in Active Directory - Acer Altos easyStore M2 | User Manual - Page 160
the storage system 6 If you are currently using local authentication mode, Active Directory authentication mode is selected automatically. Click Next. 7 In the Primary server IP address text box, enter the IP address of your primary Active Directory server. (You cannot use the server's name - Acer Altos easyStore M2 | User Manual - Page 161
slash mark (/) selects everyone in the tree. Note: Your storage system supports 256 Active Directory users and 256 NFS users for a total of 512 users or 256 local CIFS users and 256 NFS users for a total of 512. In addition, your storage system supports 128 folders, 256 groups, and up to a total of - Acer Altos easyStore M2 | User Manual - Page 162
If your storage system is currently in Active Directory authentication mode, Active Directory Properties displays in the left pane when you click Users in the navigation bar. Click Active Directory Properties to change the IP address of your primary or secondary Active Directory server, or the - Acer Altos easyStore M2 | User Manual - Page 163
Computers or Groups. 3 Click Synchronize. The synchronization progress displays. Notes: • Your storage system supports 256 users and 256 groups. If the selected organizational unit on your Active Directory server currently exceeds these maximums, the excess users or groups will not be added to the - Acer Altos easyStore M2 | User Manual - Page 164
storage system and the Active Directory server to set their clocks from a common Network Time Protocol (NTP) server. For information about setting the storage system time or using an NTP server In the navigation bar, click Users. 2 In the left pane, click Advanced User Properties. 3 Click the - Acer Altos easyStore M2 | User Manual - Page 165
a list of shared resources, along with the size of each folder. By default, the storage system includes a shared folder named public and a shared folder named Home Folders. In local authentication mode, all users are automatically assigned to the public folder and can create, modify, or delete files - Acer Altos easyStore M2 | User Manual - Page 166
144 4 Managing the storage system Creating a shared folder You can create additional shared folders and delete them at any time. For both shared folders and external disks, you can change which users can access them and what they can do with the subfolders and files there. To create a shared - Acer Altos easyStore M2 | User Manual - Page 167
want to change. 4 Click Assign Access. The Shared Folders page displays listing users and groups. 5 Select the user that you want to assign and/or change the access level. The operating system used by the user determines which option you should choose-Windows/Mac OS X user (CIFS) or Linux/Other Mac - Acer Altos easyStore M2 | User Manual - Page 168
of those computers. However, in Windows and Mac OS X environments, each computer user can have individual access to a shared folder. 7 When finished, click Apply. Note: You can also click Cancel to negate the shared folder assignments or Reset the current shared folder back to their original state - Acer Altos easyStore M2 | User Manual - Page 169
not assigned access. This allows you to specify unique access rights for those users. For example, if you User3 and click RW (Read/Write), User3 space that can be used for either of the above. The Storage Status view on the Home page shows how much disk space is currently allocated for shared - Acer Altos easyStore M2 | User Manual - Page 170
the desired items. Notes: • You cannot delete the Homes Folders or the public folder. • You cannot delete access to that disk (as described in "Assigning users to shared folders" on page 145), access the files. To remove the external disk from the storage system, use the IPStor Express Manager to - Acer Altos easyStore M2 | User Manual - Page 171
149 To delete a shared folder: 1 In the navigation bar, click Shared Folders. 2 In the Shared folders list, select the shared folder that you want to delete. 3 Click Remove. 4 When prompted to confirm the deletion, click OK. The shared folder no longer displays in the Shared folders list, and all - Acer Altos easyStore M2 | User Manual - Page 172
Express to back up your computer files to the storage system, the Backups page displays the current amount of space allocated for the FileSafe server, the amount of space used, and the users. This information also displays in the Backups field of the Home page. You can expand the backup space from - Acer Altos easyStore M2 | User Manual - Page 173
displayed in FileSafe User Cleanup page. • In Active Directory authentication mode, when you removed the AD user, the user data won't be cleaned up. So if you have made sure that the account won't be used, for the next step, please also remove the data from FileSafe User Cleanup page manually. - Acer Altos easyStore M2 | User Manual - Page 174
152 4 Managing the storage system • When you clean up the user data from FileSafe User Cleanup page, the FileSafe Express which using this user account to login cannot continue backing up data any more. You must re-install the FileSafe Express and login the account again. - Acer Altos easyStore M2 | User Manual - Page 175
Disk Manager to allocate iSCSI disks to the client computer from the storage system, the iSCSI page displays a list of each allocated computer (Refer the iSCSI disk on both the storage system and on the Status page in San Disk Manager). Note: In this user guide, the term "iSCSI disk" refers to " - Acer Altos easyStore M2 | User Manual - Page 176
the Select column, select the radio button to the left of the computer whose iSCSI disk and computer name you want to delete from the storage system. 3 Click Delete Client. 4 When prompted to confirm the deletion, click OK. All iSCSI disks associated with this computer name are deleted, and the - Acer Altos easyStore M2 | User Manual - Page 177
The Alerts page allows you to set up the storage system to notify up to three people via e-mail if a problem occurs. To take advantage of this feature, you must have access to an SMTP e-mail server, either within your own network or through an Internet service provider. Note: The e-mail might not be - Acer Altos easyStore M2 | User Manual - Page 178
; simply click Apply. 3 In the SMTP server name or IP address text box, enter the fully qualified domain name or IP address of your e-mail server. 4 Select the "SMTP server authentication" check box if your e-mail server requires authentication. 5 In the User name and Password text boxes, enter - Acer Altos easyStore M2 | User Manual - Page 179
157 For information about changing the network settings, refer to "Changing the network settings" on page 167. - Acer Altos easyStore M2 | User Manual - Page 180
available. Caution: When you upgrade the firmware, the storage system restarts. Access to the IPStor Express Manager is temporarily interrupted, and users will not be able to access the shared folders during this process. If users have files open on the storage system, data might be lost. Be - Acer Altos easyStore M2 | User Manual - Page 181
: 1 In the navigation bar, click Advanced. 2 In the left pane, click Firmware. 3 In the Firmware file text box, enter the path and file name for the firmware package (such as D:\fs-altos - 2.0-b2026.pkg) or click Browse and select the file from the displayed list. 4 In the Administrator password - Acer Altos easyStore M2 | User Manual - Page 182
to the External Devices page. External devices are identified by the names usbdisk1, usbdisk2, usbdisk3, usbdisk4, usbdisk5, or esatadisk1. USB storage device share name The USB storage device's share name is identified depending on the location of the USB port where you connected the USB device - Acer Altos easyStore M2 | User Manual - Page 183
161 To connect a USB storage device: 1 Connect a USB storage device to any of the USB ports on the storage system. 2 The storage system automatically detects it and adds the device to the External Devices list. - Acer Altos easyStore M2 | User Manual - Page 184
be identified by the names usbdisk1, usbdisk2, usbdisk3, usbdisk4, or usbdisk5 in the Shared Folders page. 4 If you want to unplug a external device from the storage system, you must first use the IPStor Express Manager to disconnect it. Refer to next section for more information. - Acer Altos easyStore M2 | User Manual - Page 185
update the display.) However, when you want to unplug a external device from the storage system, you must first use the IPStor Express Manager to disconnect it. This prevents data corruption and other potential problems with the device. Once the external device has been disconnected via the IPStor - Acer Altos easyStore M2 | User Manual - Page 186
164 4 Managing the storage system To disconnect a USB storage device: 1 In the navigation bar, click Advanced. 2 you inadvertently disconnect an external device that you want to retain, unplug it from the storage system, plug it back in, then click Scan. This reactivates the external device. Since - Acer Altos easyStore M2 | User Manual - Page 187
mode, you can change any of these settings at any time. In Active Directory authentication mode, you can change any of these settings except the storage system name. You can also change the administrator name and password to use for logging in to the IPStor Express Manager. To change any of - Acer Altos easyStore M2 | User Manual - Page 188
manually adjust the time and/or time zone as needed. Network Time Protocol (NTP) server name or IP address Enable the NTP server name or IP address check box then enter the name or IP address of the NTP server from which the storage The user name and password are case-sensitive. 4 Click Apply. - Acer Altos easyStore M2 | User Manual - Page 189
167 Changing the network settings The Network page displays the network settings that were set when you initially configured the storage system. (Only the first Ethernet port was configured during setup. The second uses its default settings unless you change them here.) You can change these - Acer Altos easyStore M2 | User Manual - Page 190
can be up to 15 characters long. The IP address(es) used by the storage system In the Port 1 group box, either select Get an IP address automatically to obtain the IP address from your DHCP server, or select Use this IP address and enter the IP address and subnet mask in the subsequent text boxes - Acer Altos easyStore M2 | User Manual - Page 191
the first port obtains its IP address from a DHCP server, the DNS server IP address will be obtained from the DHCP server as well.) If you want to use the storage system as a DHCP server, in the Port 1 group box, select Use this IP address and enter the IP address and subnet mask in the subsequent - Acer Altos easyStore M2 | User Manual - Page 192
the UPnP discovery protocol support, select the Enable UPnP service check box. If you want to disable the UPnP discovery protocol support, clear this option. 4 Click Apply. 5 When the confirmation message displays, click OK. Note: If you changed the IP address of the storage system, you must now - Acer Altos easyStore M2 | User Manual - Page 193
port after link recovery has been detected. 6 Specify the new IP address to be used for the link. 7 You can choose to get an IP address automatically or enter a specific IP to be used. 8 Select the "Jumbo Frames" checkbox if you will be transferring large data packets between the storage system and - Acer Altos easyStore M2 | User Manual - Page 194
disks The Disks page displays information about all the HDDs that are currently installed in your storage system. To reconfigure the storage system disks: Caution: Changing the disk configuration will delete all user information and all data on all the disks. Before you do this, have all the - Acer Altos easyStore M2 | User Manual - Page 195
173 2 In the left pane, click Disks. 3 In the Administrator password text box, enter your password for logging in to the IPStor Express Manager. 4 Click Reconfigure Disks. 5 When the confirmation message displays, click OK. The Disk Configuration page displays with various options, depending on the - Acer Altos easyStore M2 | User Manual - Page 196
losing all your data. If you plan to back up computer disks to your storage system, it is recommended that you use the minimum amount of space for space is available for backups. 9 When this process is complete, the storage system restarts. 10 Close the browser. After the system restarts you can - Acer Altos easyStore M2 | User Manual - Page 197
usage, memory usage, the amount of time that the storage system has been running, the current fan speed, the temperatures of the CPU and disks, the IP address of the gateway (which you can change as described in "Changing the network settings" on page 167), the IP address(es) of the DNS servers in - Acer Altos easyStore M2 | User Manual - Page 198
S.M.A.R.T. status information When you click Advanced in the navigation bar and click S.M.A.R.T. in the left pane, the S.M.A.R.T. monitor system for the storage system's HDDs launches, allowing you to view the S.M.A.R.T. information of each HDD. You can select Slot1 through Slot4 to see information - Acer Altos easyStore M2 | User Manual - Page 199
no longer used. To remove a client: 1 In the navigation bar, click System cleanup. 2 Select the client name. 3 Click Delete Client. To remove a disk and free storage space: 1 In the navigation bar, click System cleanup. 2 Select the disk name. 3 Click Delete Disk. - Acer Altos easyStore M2 | User Manual - Page 200
additional security, you must enter your administrator password in order to upgrade the firmware. Caution: Updating the BIOS is an inherently dangerous activity that could potentially render your system inoperative. Without the BIOS, the storage system will be unable to boot. Be sure to back up all - Acer Altos easyStore M2 | User Manual - Page 201
179 To upgrade the BIOS: 1 In the navigation bar, click Advanced. 2 In the left pane, click BIOS Update. 3 In the BIOS file text box, enter the path and file name for the BIOS package (such as D:\xxx.flh) or click Browse and select the file from the displayed list. 4 In the Administrator password - Acer Altos easyStore M2 | User Manual - Page 202
have finished using the IPStor Express Manager, it is recommended that you log out to ensure that unauthorized individuals do not make changes to the storage system. To log out: 1 In the navigation bar, click Log Out. 2 When the confirmation message displays, click OK. 3 To log back in to the - Acer Altos easyStore M2 | User Manual - Page 203
system is powered on again. However, shutting down the storage system when a disk is being recovered can potentially corrupt the user's operating system, and the user will have to recover the system disk using the recovery CD (or, if the system disk was not protected, re-install the operating - Acer Altos easyStore M2 | User Manual - Page 204
in to the IPStor Express Manager. 4 Click Shut Down. A message displays, indicating that the system is shutting down. Once the storage system shuts down, if you refresh the browser window, it will be blank. If you subsequently try to access the IPStor Express Manager, an error message will appear - Acer Altos easyStore M2 | User Manual - Page 205
server differ by more than five minutes, errors will occur when users try to access the shared folders. You must adjust the storage system time, time zone, or both to ensure that they match (as described in "Changing the system settings" on page 165). If you change the IP address of the storage - Acer Altos easyStore M2 | User Manual - Page 206
Windows users If you are using Windows, you have two options for accessing shared folders: • Using My Computer/Windows Explorer to map a drive letter to the shared folder • Using the Storage is the name or IP address of the storage system, and shared_folder is the name of the shared folder. - Acer Altos easyStore M2 | User Manual - Page 207
system, if you added the storage system's IP address and name to your local hosts file, or if you manually registered the name with a DNS server in your network. Alternatively, you can click Browse and select the shared folder from the Microsoft Windows Network. 5 To automatically connect to this - Acer Altos easyStore M2 | User Manual - Page 208
that you want to access (for example, Altos-easyStore). Note: If you connect a storage system to the network after the Storage System Console has already scanned it, or if you change the IP address of the storage system, you must click Discover Storage Systems to scan the network again and update - Acer Altos easyStore M2 | User Manual - Page 209
folders. Notes: • All shared folders appear in the left pane. However, you can access only the ones that you are authorized to use. • If your storage system uses Active Directory authentication mode, you must physically create a guest account in order to use and create shared folders. - Acer Altos easyStore M2 | User Manual - Page 210
assign to the shared folder. 6 Follow steps 5 through 7 in the previous section. Linux users To access a shared folder on a computer running Linux: 1 Create a directory by entering the following command: showmount -e storage_system where storage_system is the IP address of the storage system. - Acer Altos easyStore M2 | User Manual - Page 211
you added the storage system's IP address and name to your local hosts file, or if you manually registered the name with a DNS server in your network. 3 In the Select a share list, select the name of the shared folder that you want to access and then click OK. 4 Enter the user name and password for - Acer Altos easyStore M2 | User Manual - Page 212
190 5 Working with shared folders as both the user name and password. An icon with the name of the shared folder is created on the desktop. 5 Repeat steps 1 through 4 for each shared folder that - Acer Altos easyStore M2 | User Manual - Page 213
quota management system is available to place manageable restrictions on storage used by users. The administrator can specify the user quota (size unit is MB) when creating a CIFS user and limits how much space is allocated to this new user on every shared folder respectively. To access the shared - Acer Altos easyStore M2 | User Manual - Page 214
in the same subnet as the storage system, if you added the storage system's IP address and name to your local hosts file, or if you manually registered the name with a DNS server in your network. You can also use guest as the user name. 2 If prompted, enter your user name and password for accessing - Acer Altos easyStore M2 | User Manual - Page 215
on the operating system used by the user. (Users who connected to shared folders using FTP can disconnect simply by closing the browser window.) Windows users Windows users can disconnect from a shared folder using either My Computer/Windows Explorer or the Storage System Console. To disconnect from - Acer Altos easyStore M2 | User Manual - Page 216
following command: mount 192.168.0.101:/nas/NASDisk-00002/public /my_directory you would use the same path when unmounting it. Mac users The procedure for disconnecting from a shared folder 2 From the File menu, click Eject. Any open window to the shared folder closes, and the shared folder displays - Acer Altos easyStore M2 | User Manual - Page 217
Even if most of your data is stored and protected on your storage system, your operating system files, applications, and many other files some files might be completely lost. FileSafe Express is a software application designed to address this issue. On each computer where it is installed, FileSafe - Acer Altos easyStore M2 | User Manual - Page 218
to the repository based on authentication credentials established between the two systems. This means that even if the user password is changed on the IPStor Express Storage System, FileSafe Express can access the repository. To start the FileSafe Express: 1 On your computer, click Start > Programs - Acer Altos easyStore M2 | User Manual - Page 219
IPStor Express Storage System on your network or you can manually enter the IP address, then click Next. Hover on hints to see more information Note: You can move your mouse over the word "Hint", located in the lower left of the window, to see additional details. 3 Enter the user name and password - Acer Altos easyStore M2 | User Manual - Page 220
account, you can create an account for yourself using the IPStor Express Manager. For more information on how to create a user account "Adding users" on page 128. 4 Select the "Encrypt backed up data" option if you want to create a secret phrase that will generate an encryption key to encrypt - Acer Altos easyStore M2 | User Manual - Page 221
do not wish to use this feature, then click Next. 5 When you choose to encrypt data, your credentials - user name and password (secret phrase, if any), are sent to the IPStor Express Storage System for authentication. If they are validated, you can save the secret phrase to a file. It is strongly - Acer Altos easyStore M2 | User Manual - Page 222
FileSafe Express 1 On your computer, click Start > Programs > FalconStor > FileSafe Express > FileSafe Express Console. 2 Click the appropriate option: you can either select an IPStor Express Storage System on your network or you can manually enter the IP address, then click Next. - Acer Altos easyStore M2 | User Manual - Page 223
201 3 Enter the same user name and password that you entered during Setup, then click Log in. If you do not wish to log in every time you launch FileSafe - Acer Altos easyStore M2 | User Manual - Page 224
202 6 Protecting local data or files Activating your FileSafe Express license You must enter a license key code the first time you launch FileSafe Express. To activate your FileSafe Express license: 1 On your computer, click Start > Programs > FalconStor > FileSafe Express > FileSafe Express - Acer Altos easyStore M2 | User Manual - Page 225
203 3 You are now ready to use FileSafe Express. The FileSafe Express icon appears in the System Tray and the FileSafe Express console window displays. - Acer Altos easyStore M2 | User Manual - Page 226
204 6 Protecting local data or files Configuring the FileSafe Express backup settings To configure the FileSafe Express backup settings: 1 On the FileSafe Express Console window, click the Settings tab. 2 Select from the following backup modes. • Continuous • Scheduled • Manual 3 Click Save. - Acer Altos easyStore M2 | User Manual - Page 227
205 Backing up files to your storage system To backup files to your storage system: 1 On the FileSafe Express Console window, click the Computer tab. 2 In the left pane, select the folder that contains the files you want to backup. 3 In the right pane, select the - Acer Altos easyStore M2 | User Manual - Page 228
206 6 Protecting local data or files Restoring your backup files To restore your backup files: 1 On the FileSafe Express Console window, click the Vault tab. 2 Select the item(s) you want to restore in the Backups panel or Version panel, then click Restore. 3 In the Restore Settings - Acer Altos easyStore M2 | User Manual - Page 229
Deleting backups To delete backups: 1 On the FileSafe Express Console window, click the Vault tab. 2 To delete backup files or folders, select the item(s) you want to delete, then click Delete. Deleting backup files or folders from the storage system repository causes all of its backups to be lost - Acer Altos easyStore M2 | User Manual - Page 230
208 6 Protecting local data or files Viewing backup log report To view backup log report: 1 On the FileSafe Express Console window, click the Dashboard tab. 2 Click the Reports tab. 3 To see details for any backup job, select a backup job, then click Details. 4 To remove reports, select - Acer Altos easyStore M2 | User Manual - Page 231
optimize FileSafe Express performance: 1 On the FileSafe Express Console window, click the Settings tab. 2 Click the Options tab. is 64 kbps. • Self throttle - You can adjust CPU and bandwidth throttling settings manually. 4 Select whether to enable Microsoft VSS to back up open/locked files. This - Acer Altos easyStore M2 | User Manual - Page 232
210 6 Protecting local data or files - Acer Altos easyStore M2 | User Manual - Page 233
: In this guide the term "storage server" refers to "storage system" or "server" and the term "virtual disk" refers to "iSCSI disk" on the storage system. SAN Disk Manager is a utility that is automatically installed with FileSafe Express. Notes: • If a previous version of the SAN Client software is - Acer Altos easyStore M2 | User Manual - Page 234
Start > Programs > FalconStor > SAN Disk Manager. • Via Computer Management (1) Right-click My Computer, then click Manage. (2) In the navigation tree, expand Storage. (3) Click SAN Disk Manager. You can run both instances simultaneously. Whether you run SAN Disk Manager from the Start menu or - Acer Altos easyStore M2 | User Manual - Page 235
, right-click Storage Servers, and click Add Server. 3 In the Server name text box, type the name or IP address of the storage system or click Discover to discover storage systems in your network subnet. 4 If the storage system is in a Windows domain, select the "Windows Domain Authentication" check - Acer Altos easyStore M2 | User Manual - Page 236
disabled. For easyStore M2 storage systems, the protocol must be licensed. • To update the server to reflect IP address or port number, or to specify which iSCSI adapter to use, click Advanced next to the iSCSI protocol. In the Target portal IP address text box, type the IP address on the storage - Acer Altos easyStore M2 | User Manual - Page 237
215 In the Local adapter list, select the local mechanism that you want to use to communicate with the storage system. If you select Default, SAN Disk Manager uses the first detected iSCSI HBA. If no HBA is detected, the Microsoft iSCSI Initiator is used - Acer Altos easyStore M2 | User Manual - Page 238
and IP address of the storage system • The version and build number of the storage system software • The protocol currently enabled on the storage system (ISCSI) • The status of the storage system (Normal, Invalid Storage Server, Invalid Storage Server protocol information, or Storage Server does - Acer Altos easyStore M2 | User Manual - Page 239
system When you remove a storage system, it no longer appears in the SAN Disk Manager application window, and information about any disks that reside on that server also no longer appear. In addition, if you're using the iSCSI protocol, the server is removed from the iSCSI initiator. However, you - Acer Altos easyStore M2 | User Manual - Page 240
SAN Disk Manager" on page 212). 3 In the navigation tree, expand SAN Disk Manager, right-click Disks, and click New Disk. 4 In the Servers list, select the storage system where you want to create the new virtual disk. 5 In the Disk size text box, type the number of MBs that you want - Acer Altos easyStore M2 | User Manual - Page 241
desired mechanism from the list, and then click OK. • You can also click Advanced to specify the target portal IP address and port number to use for communicating with the storage system. • If the iSCSI initiator name does not end with :hostname or :hostname.domainname (where hostname is the name - Acer Altos easyStore M2 | User Manual - Page 242
that you want to expand does not appear in the right pane, click Storage Servers in the navigation tree and make sure that the storage system appears in the right pane. If it doesn't, add it (as described in "Adding a storage system" on page 213) and try again. 4 In the Expand Size (MB) text - Acer Altos easyStore M2 | User Manual - Page 243
as it appears in Disk Management • The size of the virtual disk • The address of the virtual disk expressed as a port number, bus number, target ID, • The name of the storage system where the virtual disk resides • The name used to identify the virtual disk on the storage system • The device ID - Acer Altos easyStore M2 | User Manual - Page 244
222 7 Using SAN Disk Manager Deleting an iSCSI virtual disk Most virtual disks can be deleted to free disk space on the storage system for other uses. Caution: When you delete a virtual disk, all the data associated with that disk is deleted. To delete an iSCSI virtual disk: 1 - Acer Altos easyStore M2 | User Manual - Page 245
but that might have destructive or irreversible consequences, select the Warning check box. To view events that indicate serious problems or require intervention or correction, select the Error check box. 5 If desired, specify the text that should appear in the event description in the Description - Acer Altos easyStore M2 | User Manual - Page 246
224 7 Using SAN Disk Manager Only events that contain this text in their description will be listed. Note: The specified text must match the description exactly. For example, if you type add new server, events that contain the phrase add a new server will not be included. 6 Click OK. - Acer Altos easyStore M2 | User Manual - Page 247
SAN Disk Manager, you can successfully add a desktop license on the storage system. When you run your host application, it checks the license will not be able to use it on another computer without contacting Technical Support. Once you have licensed an application, you can change the license any - Acer Altos easyStore M2 | User Manual - Page 248
226 7 Using SAN Disk Manager 4 In the License key code text boxes, type or paste the following license keycode for licensing the application: L8FCPNPG7L842BR4A990PFUEW Although the key code is presented as five separate text boxes, if you copied the entire 25-character key code, you can paste it - Acer Altos easyStore M2 | User Manual - Page 249
is, it must be registered with the # license activation server). If your computer has an Internet connection, the license is error message appears. Contact Technical Support for further assistance. To activate temporarily down, you can activate it manually using SAN Disk Manager when your Internet - Acer Altos easyStore M2 | User Manual - Page 250
to a computer with Internet and e-mail access. 8 From the computer that has Internet and e-mail access, e-mail the license file to the following address: [email protected] 9 When you receive an e-mail response, save the returned signature file back to the shared folder, floppy disk, or - Acer Altos easyStore M2 | User Manual - Page 251
229 13 Click Import Signature File. 14 On the Open dialog box, browse to the location where the returned signature file exists and double-click it. 15 When the confirmation message appears, click OK. The license is activated, the Offline Activation dialog box closes, and you can continue to use your - Acer Altos easyStore M2 | User Manual - Page 252
230 7 Using SAN Disk Manager Removing a license If you remove a license for a host application, that application will no longer appear in the right pane when you click Licenses, but as long as it is installed it will still appear in the right pane when you click Host Applications. In most cases, - Acer Altos easyStore M2 | User Manual - Page 253
231 8 Configuring the storage system This chapter provides instructions on how to configure the storage system hard disk drive and install a PCI Express network card. - Acer Altos easyStore M2 | User Manual - Page 254
up to four 3.5-inch hot-swappable SATA hard disk drives (HDDs). Disk configurations The storage system supports various types of disk configurations, including RAID (redundant array of independent disks), a disk subsystem that can increase performance, provide data protection, or both. • Linear - Acer Altos easyStore M2 | User Manual - Page 255
fails, it can be reconstructed when a new HDD is installed in the storage system. If your storage system has four HDDs of equal size, three fourths of each HDD are to the two other HDDs. You can use RAID 10 only if your storage system has four HDDs. The HDDs in the first two slots constitute the - Acer Altos easyStore M2 | User Manual - Page 256
system Removing hard disk drives or responding to disk failure The effect of removing HDDs from your storage system or disk failure varies, depending on the disk configuration you chose when you configured the system and the current state of the existing disks. - Acer Altos easyStore M2 | User Manual - Page 257
to fail. Notes: • In a linear configuration, the Hotplug Indicator is RED for all the HDDs. Removing any one of them will remove data from the storage system. However, this will not adversely affect any of the other HDDs. • In addition, while a HDD is being rebuilt, all the other HDDs are RED - Acer Altos easyStore M2 | User Manual - Page 258
the storage system Caution: Reconfiguring your disks will delete all the data on your storage system. Responding to RAID degradation When HDD removal/failure causes RAID degradation, the Disk Change Notification page displays when you access the IPStor Express Manager or refresh the browser window. - Acer Altos easyStore M2 | User Manual - Page 259
Down to re-install the same disk or install a new disk After the storage system shuts down, install the disk and then restart the system. Note: If HDD indicator on the front panel lights purple. (1) Open the door of the storage system. [1] If necessary, unlock the front door. Insert the key into the - Acer Altos easyStore M2 | User Manual - Page 260
238 [3] Open the front door. 8 Configuring the storage system (2) Remove the HDD carrier. [1] Press the HDD carrier latch. [2] Pull the lever. [3] Slide the HDD carrier from the chassis. - Acer Altos easyStore M2 | User Manual - Page 261
239 (3) Re-install the HDD to the storage system. [1] With the lever still extended, slide the carrier all the way into the drive bay. [2] Use the lever to push the carrier until it docks into place, then close the lever. [3] Close the door of the storage system. - Acer Altos easyStore M2 | User Manual - Page 262
page displays when you access the IPStor Express Manager or refresh the browser window. To respond to RAID failure: 1 On the Disk Change Notification page, take the appropriate action: • Click Scan to scan the storage system again and update the information on the page. • Click Shut Down to - Acer Altos easyStore M2 | User Manual - Page 263
241 • Click Reconfigure Disks to reconfigure the storage system using the available disks. Caution: Reconfiguring the disks deletes all user information and all data on all the disks. 2 Follow step 2 of the previous section. Swapping hard disk drives If you are using RAID 5 + spare or - Acer Altos easyStore M2 | User Manual - Page 264
242 8 Configuring the storage system Replacing a failed hard disk drive 1 Follow steps 1 and 2 of the "Removing hard disk drives or responding to disk failure"section. 2 Remove the HDD from - Acer Altos easyStore M2 | User Manual - Page 265
243 4 Install the new HDD to the storage system. (1) With the lever still extended, slide the carrier all the way into the drive bay. (2) Use the lever to push the carrier until it docks into place, then close the lever. (3) Close the door of the storage system. - Acer Altos easyStore M2 | User Manual - Page 266
many HDDs have failed or been removed that the RAID can no longer function- you must either re-install the HDDs or reconfigure the entire storage system, deleting all the data on your system. Although you can add a HDD of any size to a linear configuration, any new HDD that you add - Acer Altos easyStore M2 | User Manual - Page 267
that you back up any important files that are on the HDD before you add it to storage system. Formatting a drive deletes all files on the HDD. 1 Install the new HDD to the storage system. (1) If necessary, unlock the front door. [1] Insert the key into the lock. [2] Turn the key counterclockwise - Acer Altos easyStore M2 | User Manual - Page 268
246 8 Configuring the storage system (2) Remove the HDD carrier. [1] Press the HDD carrier latch. [2] Pull the lever. [3] Slide the HDD carrier from the chassis. (3) Install the new HDD to - Acer Altos easyStore M2 | User Manual - Page 269
into the drive bay. [2] Use the lever to push the carrier until it docks into place, then close the lever. [3] Close the door of the storage system. 2 Add the HDD to a linear or normal RAID configuration. - Acer Altos easyStore M2 | User Manual - Page 270
Access the IPStor Express Manager or refresh the browser window. The Disk Change Notification page displays. (2) In the Disk Change Notification page, click Add New Disk. If the information on this page is not correct, click Scan to scan the storage system again and update the page. You can click - Acer Altos easyStore M2 | User Manual - Page 271
the disk configuration. - Click Ignore to add the disk to the storage system but not add it to a RAID at this time. The Disks page lists the HDD as part of the storage system, but its status displays New, indicating that it is not being used. If - Acer Altos easyStore M2 | User Manual - Page 272
all files on the HDD. 1 Install the new HDD to the storage system. Perform step 1 of the previous section. 2 Add the HDD to a degraded RAID configuration. (1) Access the IPStor Express Manager or refresh the browser window. The Disk Change Notification page displays. Note: Initially the Disk Status - Acer Altos easyStore M2 | User Manual - Page 273
251 Installing a PCI Express network card The onboard expansion slot supports installation of a PCI Express network card. After installing the PCI Express network card, you can connect to another switch or router to allow additional computers to connect to the storage system or you can connect to a - Acer Altos easyStore M2 | User Manual - Page 274
252 8 Configuring the storage system Installing a PCI Express network card to setup network teaming To install a PCI Express network card to setup network teaming: 1 Turn off the system and all the peripherals connected to it. 2 Unplug all cables from the power outlets. 3 Place the system - Acer Altos easyStore M2 | User Manual - Page 275
253 (3) Slide the slot bracket out. 7 Install the PCI Express network card. (1) Align the PCI Express network card to the slot. (2) Insert the PCI Express network card until it is properly seated in the slot. (3) Close the slot cover. (4) Secure the card with the screw removed earlier. - Acer Altos easyStore M2 | User Manual - Page 276
(1) Connect the network cable. (2) Connect the network cable to the network card, then connect the other end of the network cable to a IEEE 802.3ad-enabled switch. (3) Connect the network cable to the network port on the rear of the storage system, then connect the other end of the network cable to - Acer Altos easyStore M2 | User Manual - Page 277
steps 1 to 8 of the previous section. 2 Connect the network cable to the network card, then connect the other end of the network cable to a switch. 3 Connect the network cable to the network port on the rear of the storage system, then connect the other end of the network cable to the switch - Acer Altos easyStore M2 | User Manual - Page 278
256 8 Configuring the storage system - Acer Altos easyStore M2 | User Manual - Page 279
257 9 Troubleshooting This chapter describes a list of possible situations that may arise during the use of your storage system. If you are unable to resolve problems on your own, contact your dealer or local Acer representative for assistance. First steps checklist • AC power available at the wall - Acer Altos easyStore M2 | User Manual - Page 280
258 Viewing the system log 9 Troubleshooting The System Log page displays a list of events that have occurred on the storage system. Reviewing this list can help you identify and resolve any problems that you might encounter. To view event information: 1 In the navigation bar, click Advanced. 2 - Acer Altos easyStore M2 | User Manual - Page 281
. 2 Remove all hard disk drives. Refer to "Removing hard disk drives or responding to disk failure" on page 234. 3 Power on the system. 4 Start the Storage System Console. Refer to "Start the Storage System Console" on page 36. 5 In the left pane, select the name of the - Acer Altos easyStore M2 | User Manual - Page 282
260 9 Troubleshooting 6 Click Next. The End User Software License Agreement page displays. 7 If you agree to the terms, select the "I accept the license agreement" check box, then click Next. The Host Name page displays. - Acer Altos easyStore M2 | User Manual - Page 283
261 8 Click Next to accept the default storage system name (Altos- easyStore), or enter whatever name you prefer and then click Next. The Date/Time page displays. The storage system name can be up to 15 characters long and can include letters, numbers, and hyphens. 9 Specify the current date, time, - Acer Altos easyStore M2 | User Manual - Page 284
9 Troubleshooting By default, if your network has a DHCP server, the storage system obtains its IP address from that server. If your network does not have a DHCP server, or if the storage system is directly attached to your computer, the default IP address and subnet mask are used. (The default IP - Acer Altos easyStore M2 | User Manual - Page 285
a time, then click Scan after each action. Note: It is strongly recommended that you install all the HDDs that you want to use in the storage system at this time, since changing the number of HDDs later can require disk reconfiguration and possible data loss. 12 Click Next to accept the - Acer Altos easyStore M2 | User Manual - Page 286
264 The Disk Space Distribution page displays. 9 Troubleshooting 13 Click Next to accept how the disk space will be proportioned for shared folders and backups (only 1 GB will be allocated for shared folders). - Acer Altos easyStore M2 | User Manual - Page 287
all your data. If you plan to back up computer HDDs to your storage system, it is recommended that you use the minimum amount of space for backups. 14 Enter the name of the firmware package or browse for the file by clicking the Browse button. Your firmware package is located on the installation CD - Acer Altos easyStore M2 | User Manual - Page 288
266 9 Troubleshooting 15 Enter the password for logging in to the IPStor Express Manager, then click Finish. 16 Click OK when the Setup information confirmation prompt appears. Once the configuration is complete, the system restarts. 17 After the storage system reboots, you will be directed to - Acer Altos easyStore M2 | User Manual - Page 289
and name to your local hosts file, or if you manually registered the name with a DNS server in your network. In addition, if you configured the storage system to use a specific IP address, you might need to specify the IP address of the gateway in your network before you can successfully access - Acer Altos easyStore M2 | User Manual - Page 290
) and password (storage) by pressing the reset pinhole on the storage system. Note: This also resets the storage system to its original network settings. If you previously configured the storage system to use a specific IP address, it will now obtain its IP address from the DHCP server (if any). If - Acer Altos easyStore M2 | User Manual - Page 291
storage system. (Windows and Mac OS X users can use the storage system name only if their computer is in the same subnet as the storage system, if they added the storage system's IP address and name to their local hosts file, or if the storage system name was manually registered with a DNS server - Acer Altos easyStore M2 | User Manual - Page 292
the amount of available disk space (as described in "Expanding shared storage" on page 147). Have trouble switching to Active Directory authentication mode. • Make sure you identified the Active Directory server by its IP address rather than its name. • If you are using a secondary Active Directory - Acer Altos easyStore M2 | User Manual - Page 293
and groups. If the selected organizational unit on the Active Directory server has more than that, the excess users or groups will not be added to the storage system. To better control which users or groups are added to the storage system, you might want to create a new organizational unit that - Acer Altos easyStore M2 | User Manual - Page 294
starting IP address and ending IP address must be the same. If the network configuration is correct and it still doesn't work, the DHCP service might not be working properly. Restart the storage system. Users cannot access the storage system using FTP. Make sure that Enable FTP server is selected - Acer Altos easyStore M2 | User Manual - Page 295
users, see users client software installing 26 connection status 60 Console accessing shared folders using 186 CPU usage 175, 176 D date 165- 166 DCHP server 167 disconnecting Linux users 194 Mac users 194 Windows users Express tabs 97 FileSafe Server backup expand 151 firmware upgrading 158 frames - Acer Altos easyStore M2 | User Manual - Page 296
171 Linux users, see users local disks protecting 195 logging in 42 M MAC address storage system 175, 176 Mac users, see users Manager logging in 41 logging out 180 memory usage 175, 176 mount path 188 N Network File System (NFS) 49 network settings 167 NFS users, see users NTP server 165- 166 - Acer Altos easyStore M2 | User Manual - Page 297
212 Storage Servers 120 toolbar 118 viewing storage system properties 216 viewing virtual disk properties 221 window 116 Server Adding 213 Changing the protocol settings 214 Managing 120 server properties 216 removing 217 setting up 15 access the IPStor Express Manager 38 add users 48 check - Acer Altos easyStore M2 | User Manual - Page 298
276 disk configurations 232 IP address 167, 175, 176 logging in 41 name 165- 166 package contents 16 performance 175, 176 restoring backup files 206 shutting down 181 shutting down remotely 181 storage status 59 system status 175, 176 troubleshooting 257 storage system disks reconfiguring 172
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Altos easyStore M2
User Guide