2012 Lincoln MKT Warranty Guide 1st Printing
2012 Lincoln MKT Manual
2012 Lincoln MKT manual content summary:
- 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 1
with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. mail: [email protected] www.me.ford.com In Canada: Lincoln Centre Ford Motor Company of Canada, Limited P.O. Box 2000 Oakville, Ontario L6J 5E4 - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 2
- 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 3
? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2012-MODEL VEHICLE Limitations and Disclaimers Quick Reference: Warranty Coverage What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service (United States, Puerto Rico, And U.S. Virgin Islands - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 4
Coverage Explanation Of California Emissions Warranties Coverage for 2012-Model Vehicles What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. FORD EXTENDED SERVICE PLAN 9. THE BETTER BUSINESS BUREAU (BBB) AUTO LINE - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 5
CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the BBB AUTO LINE program - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 6
Guide. Your Ford or Lincoln dealership, or Ford or Lincoln Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to meeting your every service need to maximize your satisfaction with your vehicle - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 7
to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes Ford may offer a special adjustment program to pay all - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 8
review by Ford. Ford and your dealer are not responsible for any time or income that you lose, any inconvenience you might be caused, the loss of your transportation or use of your vehicle, the cost of rental vehicles, fuel, telephone, travel, meals, or lodging, the loss of personal or commercial - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 9
capacity. Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services . You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car use your vehicle for business or commercial - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 10
to seek remedies that are not created by the Magnuson-Moss Warranty Act or the applicable state ''Lemon Law,'' you are not required to first use BBB AUTO LINE to resolve your dispute - although the program is still available to you. For more information regarding the BBB AUTO LINE program, see - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 11
your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs first determines how long your coverage - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 12
Company dealers will, without charge, repair, replace, or adjust all parts on your vehicle that malfunction or fail during normal use during dealers, is willing and able to repair, replace, or adjust defective parts in the prescribed manner. Ford's liability, if any, shall in no event exceed the cost - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 13
labor costs and on a pro rata adjustment basis for parts. (See the reimbursement schedule below). For vehicles within the New Vehicle Limited Warranty time in service and mileage coverage period, defective tires will be replaced on a pro rata adjustment basis according to the following mileage-based - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 14
velocity joints; Rear-Wheel Drive: axle shafts, bearings (front and rear), center support bearing, drive axle housing (including all internal parts), drive shaft, propeller shafts, retainers, supports, seals and gaskets, universal and constant velocity joints. (2) Your vehicle's safety belts and - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 15
a car wash) • theft, vandalism, or riot • fire or explosion • using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to be ingested into the engine • misuse of the vehicle, such a driving over curbs, overloading - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 16
Scheduled Maintenance Guide. Some examples of maintenance and normal wear are: • oil changes • clutch linings • oils, lubricants, other fluids • Wiper blades • oil/air filters • Wheel alignments and tire balancing • tire rotation/inflation • Brake pad/lining • cleaning/polishing Where a vehicle has - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 17
in service, whichever occurs first Tire Wear or Damage The New Vehicle Limited Warranty does not cover normal wear or worn out tires. Tires will tire damage from road hazard such as cuts, snags, bruises, bulges, puncture, and impact breaks • tire damage due to under or over inflation, tire chain use - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 18
this will void the New Vehicle Limited Warranty • converted Town Car limousine, funeral coach or hearses that are not equipped with the Limousine Builder's Package (418 or 419) Option or if the wheel base is extended beyond 120 inches or if the Gross Vehicle Weight Rating (GVWR) exceeds 7,500 pounds - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 19
tire change (vehicle must have useable spare) • Fuel delivery (limited to two occurances in a 12-month period up to 2 gallons) • Jump starts • Lock-out assistance (replacement key cost is customer responsibility) • Winching (vehicle 365 days a year. Ford Rentals Cars (FRCS) that must be towed because - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 20
5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 21
charged for diagnosis, repair, replacement, or adjustment of parts containing an emissions-related defect. Applicable parts are listed under What is Covered? on pages 19-20. The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR) - 8 years - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 22
repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the Scheduled Maintenance - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 23
Control System • Exhaust Gas Recirculation (EGR) System • Exhaust Manifold • Exhaust Pipe (Manifold to Catalyst) • Fuel Filler Cap and Neck Fuel Injection System Fuel Injector Supply Manifold Fuel Tank Fuel Tank Pressure Control Valve * Includes hardware and emissions related software changes - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 24
fuel lines, sensors and wiring harnesses that are used Owner Guide and the Scheduled Maintenance Guide; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Lincoln dealer more information about getting service under the Federal Emissions - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 25
time of repair, and • Your vehicle is certified for sale in California as indicated on the vehicle emission control information label. * Subject to change, the following states have adopted and are enforcing California emission warranty regulations: - Passenger Car & Light-duty Trucks (up to 8,500 - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 26
seating capacity either over twelve persons total or over nine persons rearward of the driver's seat, or trucks with an open cargo area of at least six feet of interior length emission control system warranty on your 2012-model vehicle. In California, new motor vehicles must be designed, built, and - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 27
Emissions Warranty Coverage if Gross Vehicle Weight Rating is 14,000 lbs. or less: For 3 years or 50,000 miles (whichever first occurs): 1. If your vehicle fails a Smog Check inspection, all necessary repairs and adjustments will be made by Ford to ensure that your Lincoln passes the inspection - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 28
terms of this warranty you may contact the Lincoln Customer Relationship Center at 1-800-521-4140 or Gas Recirculation • (EGR) System • • Exhaust Manifold • • Exhaust Pipe (Manifold to • Catalyst) • Fuel Filler Cap and Neck Restrictor • Fuel Injection System a defect that affects emissions, Fuel Tank - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 29
3.5L MKS 3.5L MKZ 3.7L MKS Part Name Catalytic Converter Cam Timing Assembly Variable Camshaft Timing Kit Variable Camshaft Timing Housing (RH) Variable Camshaft Timing Housing (LH) Variable Camshaft Timing Assembly Turbocharger Transmission Control Module Fuel Tank Fuel Tank Shield Fuel Supply - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 30
tubes, gaskets, seals, belts, connectors, fuel lines, and wiring harnesses that are used with components on the List of Parts. Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 31
I GET WARRANTY SERVICE? To get service under your emission warranties, take your vehicle to any Lincoln dealer as soon as vehicle to the dealer, repairs may be performed at any service establishment or by you using Ford equivalent replacement parts. Ford Motor Company will reimburse you for the cost - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 32
, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. CUSTOMER - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 33
Plan MORE PROTECTION FOR YOUR VEHICLE You can get more protection for your new Lincoln vehicle by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company or subsidiaries of Ford Motor Company (Ford Motor Service Company or the American Road - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 34
to your dealer. If a warranty concern has not been resolved using the address, general information about your new vehicle, information about your warranty concerns, ownership. Upon receipt, the BBB will review the claim for eligibility under the Program the right to change eligibility limitations, modify - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 35
state laws - sometimes called "lemon laws" - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to written notification to: Ford Motor Company Lincoln Customer Relationship Center P.O. Box 6248 Dearborn, MI 48121 31 - 2012 Lincoln MKT | Warranty Guide 1st Printing - Page 36
the Funeral Coach Package may NOT be extended beyond 120Љ or in a manner that results in a Gross Vehicle Weight Rating (GVWR) exceeding 6,350 pounds. The wheelbase on the Lincoln Navigator L with the Limousine Package (17L) may NOT be extended beyond 140Љ (258.89 total wheelbase) or in a manner that
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Your satisfaction is our #1 goal. If you have any questions or concerns, or
are unsatisfied with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company policies
or procedures, please contact the Ford Customer Relationship Center.
In the United States:
In Canada:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673
(TDD for the hearing impaired:
1–800-232-5952)
www.customersaskford.com
Lincoln Centre
Ford Motor Company
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1–800-387-9333
www.lincolncanada.com
In Asia-Pacific Region, Sub-Saharan Africa,
U.S. Virgin Islands, Central America, the
Caribbean, and Israel:
In Puerto Rico:
Ford Motor Company
Ford Export Operations
Attention: Customer Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the
Northern Mariana Islands (CNMI), America Samoa,
and the U.S. Virgin Islands, please feel free to call our
Toll-Free Number:
(800) 841-FORD (3673)
Fax: (313) 390-0804
E-mail: [email protected]
Ford International
Business Development, Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (800) 841-FORD (3673)
Fax: (313) 390-0804
E-mail: [email protected]
www.ford.com.pr
In Middle East:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Toll-free Number for the Kingdom of Saudi Arabia:
800 8971409
Local Telephone Number for Kuwait:
24810575
Fax: 971-4-3327299
E-mail: [email protected]
www.me.ford.com