1999 Ford Crown Victoria Warranty Guide 5th Printing
1999 Ford Crown Victoria Manual
1999 Ford Crown Victoria manual content summary:
- 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 1
, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Assistance Center. In the United States: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. Box - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 2
- 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 3
LIMITED WARRANTY FOR YOUR 1999-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? Bumper To Bumper Coverage Safety Restraint Coverage Corrosion Coverage 7.3L Power Stroke Diesel Engine Coverage What Is Not Covered? 4. IN ADDITION ...Tires Roadside Service (United States, Puerto Rico - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 4
Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. DISPUTE SETTLEMENT BOARD 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 11 12 - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 5
to your 1999-model car or light truck. If you bought a previously owned 1999-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and Noise - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 6
the value you receive when you sell or trade your vehicle. It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Service Guide will - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 7
Guide. Your Ford or Lincoln-Mercury dealership, or Ford or Lincoln-Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts part of the cost of certain repairs beyond the terms of the applicable warranty. Check Ford Motor - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 8
1999-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Neither Ford or Ford Motor (that the car or light truck is suitable - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 9
summary of your warranty coverage provided by Ford Motor Company or Ford Motor Vehicle Assurance Company under the New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION 7.3L POWER STROKE DIESEL ENGINE 3/36,000 5/50,000 - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 10
or 50,000 miles, whichever occurs first. During this coverage period, Ford Motor Company or Ford Motor Vehicle Assurance Company warrants your vehicle's safety belts and air bag Supplemental Restraint System (SRS) against defects in factory-supplied materials or workmanship. Corrosion Coverage Under - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 11
internal parts, intake and exhaust manifolds, flywheel, timing gear, harmonic balancer, valve covers, oil pan and pump, water pump, fuel pump and fuel system (excluding fuel lines and fuel tank), high pressure lines, gaskets and seals, glow plugs, turbocharger, powertrain control module, electronic - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 12
fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to be ingested into the engine wrong part, fuel, oil, lubricants, or fluids. See the Owner Guide for correct fluid types and levels, and consult the Scheduled Maintenance Guide for - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 13
air filters brake linings/pads tire rotation cleaning/polishing wiper blades clutch linings engine tune-up Other Items and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your vehicle, for example, parts installed by body converted in service or - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 14
vehicle. If a tire is damaged during the Bumper to Bumper Warranty coverage period because of a vehicle defect in factory-supplied materials or workmanship, Ford Motor Company or Ford Motor Vehicle Assurance Company will replace the tire. ROADSIDE SERVICE (UNITED STATES, PUERTO RICO, AND U.S. VIRGIN - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 15
YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Passenger Cars & Light Duty Trucks Certified Heavy Duty Engines Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions Related Parts 2/24,000 3/36,000 5/50,000 8/80,000 * Catalytic converters, electronic emissions control unit - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 16
Defect Warranty for passenger cars and light duty trucks, Ford Motor Company also provides coverage, including labor and diagnosis, for 8 years or 80,000 miles (whichever occurs first) for these emissions parts: • catalytic converter • electronic emissions control unit (PCM) • onboard emissions - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 17
• Air/Fuel Feedback Control System and Sensors • Altitude Compensation System • Catalytic Converter • Cold Start Enrichment System • Cold Start Fuel Injector (1) • Controls for Deceleration • Distributor Assembly • Electronic Ignition System • Exhaust Pipe (Manifold to Catalyst) • Electronic Engine - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 18
Ignition Coil and/or Control Module Intake Manifold Intercooler Assembly - Engine Charger Malfunction Indicator Lamp (MIL) System PCV System and Oil Filler Cap Powertrain Control Module Pulsed Secondary Air Injection Valve/Secondary Air Injection Pump and Associated Parts • Spark Control Components - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 19
,000 3/50,000 * Gross Vehicle Weight Rating ** These specific parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board certified your vehicle for sale in California. ***Diesel engine vehicles are covered for 5 years or 100,000 miles. For - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 20
control system may include parts such as the carburetor or fuel injection system, the ignition system, catalytic converter, and the engine computer. Also included may be hoses, belts, connectors, and other emissions-related assemblies. Where a warrantable condition exists, Ford Motor Company - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 21
engines and vehicles) (whichever first occurs): 1. If an emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your emission control system Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of California Air - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 22
Controls • Ignition Coil and/or Control Module • Intake Manifold (1) • Intercooler Assembly - Engine Charger • Malfunction Indicator Lamp (MIL) System • PCV System and Oil Filler Cap • Powertrain Control Module • Pulsed Secondary Air Injection Valve/Secondary Air Injection Pump and Associated Parts - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 23
Fuel Supply Manifold Fuel Injector System Wiring Fuel Pressure Regulator Fuel Return and Brake Tube Assembly Fuel Sensor Fuel Tank Fuel Tank Filler Pipe Fuel Tank Sensor/Supply Line Fuel Vapor Separator Assembly Injector Driver Module Intake Manifold Intake Manifold Runner Control Throttle Body - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 24
is specified in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about the specific parts that are covered by the - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 25
SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after it has failed an EPA-approved test or a California Smog Check same procedure if a warranted part is not available at your Ford Motor Company dealer within 30 days - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 26
you may choose to use non-Ford parts. If you decide to use non-Ford parts, be sure they are equivalent to Ford parts in performance, quality, and durability. If you use replacement parts that are not equivalent to Ford parts, your vehicle's emissions control systems may not work as effectively, and - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 27
You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep Dispute Settlement Board, page 26. If you need more information about getting service under the Federal Emissions Performance Warranty, or if you want to report - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 28
conform at the time it left Ford's control with all applicable U.S. EPA Noise Control Regulations. This warranty covers this vehicle as designed, built and equipped by Ford Motor Company, and is not limited to any particular part, component or system of the vehicle as manufactured by Ford. Defects - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 29
protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only service contract backed by Ford Motor Company or Ford Motor Service Company. It provides: • protection against repair costs after your Bumper to Bumper Warranty expires; and • other - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 30
in the Dispute Settlement Board, an informal, cost-free alternative process for resolving disputes. A warranty dispute must be submitted eligible owner of a Ford Motor Company vehicle in the United States. For details, please refer to your Customer Assistance Guide. For a brochure/application, speak - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 31
by your state's law.) In all other states where not specifically required by state law, Ford Motor Company requests that you give us the written notice. Send your written notification to: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn, MI 48121 27 - 1999 Ford Crown Victoria | Warranty Guide 5th Printing - Page 32
of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using a Ford vehicle without the Ford Ambulance Prep Package to produce an ambulance could result in elevated underbody temperatures, fuel overpressurization, and the risk of
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Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Assistance Center.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
Customer Assistance Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5B4
1-800-565-3673 (FORD)
Outside the U.S. or Canada:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975