Symantec 14541094 User Guide
Symantec 14541094 - pcAnywhere Host & Remote Manual
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- Symantec 14541094 | User Guide - Page 1
Symantec pcAnywhere User's Guide 10529206 - Symantec 14541094 | User Guide - Page 2
Symantec pcAnywhere™ User's Guide The software described in this book is furnished under a license Hat, Inc. in the United States and other countries. SSH and Secure Shell are trademarks of SSH Communications Security, Inc. Additional company and product names may be trademarks or registered - Symantec 14541094 | User Guide - Page 3
http://www.symantec.com Printed in the United States of America. 10 9 8 7 6 5 4 3 2 1 - Symantec 14541094 | User Guide - Page 4
Support group works with Product Engineering and Symantec Security Response to provide alerting services Support program ■ Advanced features, including Technical Account Support Customers with a current maintenance agreement may access Technical Support Support. Before contacting Technical Support, - Symantec 14541094 | User Guide - Page 5
gateway, and IP address information ■ Problem description: ■ Error messages and log files ■ Troubleshooting that was performed before contacting Symantec ent/enterprise.html Select your country or language under Global Support. Customer Service is available to assist with the following types of - Symantec 14541094 | User Guide - Page 6
support options ■ Nontechnical presales questions ■ Issues that are related to CD-ROMs or manuals Security Services These services remove the burden of managing and monitoring security devices and events, ensuring rapid response to real threats. Consulting Services Symantec Consulting Services - Symantec 14541094 | User Guide - Page 7
Select your country or language from the site index. - Symantec 14541094 | User Guide - Page 8
- Symantec 14541094 | User Guide - Page 9
Support Chapter 1 Introducing Symantec pcAnywhere About Symantec pcAnywhere 19 What's new in Symantec pcAnywhere 20 Components of Symantec pcAnywhere 21 How Symantec pcAnywhere works 22 Understanding the difference between a host and a remote 22 About connecting over the Internet manually - Symantec 14541094 | User Guide - Page 10
connection on a host 79 Setting the host startup options 80 Setting end of session options 81 Configuring a host computer to use directory services 83 Specifying a host name 84 Ways to start a host session 84 Waiting for a connection from a remote computer 85 Calling a remote computer 85 - Symantec 14541094 | User Guide - Page 11
99 Configuring a remote modem connection 99 Configuring a direct connection on a remote 103 Configuring a remote computer to use directory services 104 Connecting through a pcAnywhere Gateway or an Access Server 105 Modifying connection speeds 106 Adjusting video performance settings 107 - Symantec 14541094 | User Guide - Page 12
Deploy and Connect host properties 134 How pcAnywhere works in a Windows recovery environment 135 Supporting computers and servers remotely About Symantec pcAnywhere Remote Management tools 137 User rights requirements for remote management 137 Ways to start a remote management session 138 - Symantec 14541094 | User Guide - Page 13
a command queue file during a session 182 Pausing the Command Queue 182 Removing a command from the command list 182 Arranging commands in the command list 189 About authentication in pcAnywhere 190 Configuring logon security 194 Securing the host computer upon connection 195 Hiding the - Symantec 14541094 | User Guide - Page 14
encryption 209 Configuring pcAnywhere to use public-key encryption 210 Protecting configuration settings 214 Ways to assess host security 215 Running the Host Assessment Tool 216 Specifying the location of the host connection items 217 Analyzing scan results 217 Getting more information about - Symantec 14541094 | User Guide - Page 15
from a hard drive, server, or removable media 249 Ways to secure your Web Remote session 250 How the Web Remote secures the logon process 251 About Web to a host in the host list 255 Connecting to a host by manually entering connection information 256 What you can do during a Web Remote session - Symantec 14541094 | User Guide - Page 16
in your mobile connections 272 Connecting through a pcAnywhere Gateway or Access Server 273 Encrypting your mobile sessions 274 Using a serial ID to secure mobile connections 276 Specifying the host ports for mobile connections 276 Adding subnet addresses to a host search on your mobile device - Symantec 14541094 | User Guide - Page 17
Organizing connection items on a mobile device 293 Removing a connection item from a mobile device 293 computer in search results ......... 299 Securing the Gateway 300 Monitoring events 300 pcAnywhere Gateway discovers hosts 303 Adding or removing a subnet for Gateway host searches 303 - Symantec 14541094 | User Guide - Page 18
18 Contents - Symantec 14541094 | User Guide - Page 19
do with Symantec pcAnywhere ■ Where to find more information About Symantec pcAnywhere Symantec pcAnywhere provides secure, remote access to computers and servers. It lets you quickly resolve helpdesk and server support issues or stay productive while you work away from your office. You can use your - Symantec 14541094 | User Guide - Page 20
in Symantec pcAnywhere Manage computers remotely Support and maintain servers Transfer files between computers Work from a remote location Symantec pcAnywhere lets helpdesk providers and administrators troubleshoot and quickly resolve computer problems. You can remotely perform diagnostics, check - Symantec 14541094 | User Guide - Page 21
page 247. Host Administrator Lets you remotely manage the pcAnywhere hosts that are running on your network. For more information, see the Symantec pcAnywhere Administrator's Guide . - Symantec 14541094 | User Guide - Page 22
Administrator's Guide. How supports network connections over a local area network (LAN), wide area network (WAN), or the Internet. It also supports also select options to increase security or optimize performance. To make computer and provides the requested services. When you configure a host - Symantec 14541094 | User Guide - Page 23
access. If the host computer has a public IP address, connecting over the Internet involves the following process: ■ The host user connects to the Internet, following the instructions provided by the Internet service provider (ISP). ■ In pcAnywhere, the host user starts a host session that is - Symantec 14541094 | User Guide - Page 24
computers that share the connection. When you subscribe to a broadband service, your Internet service provider (ISP) assigns you a single IP address. These .168.1.2 192.168.1.3 Remote computer Internet Port-to-IP mapping table 192.168.1.4 To support inbound connections from a pcAnywhere remote, - Symantec 14541094 | User Guide - Page 25
that is inside the firewall. Some corporate environments might also have security policies that restrict users from installing a modem phone line behind a remote user connects to the corporate network using one of these trusted services, the remote computer becomes a node on the network and can use - Symantec 14541094 | User Guide - Page 26
the computers-especially graphics data-the slower the performance. Some security settings, such as data encryption, can also affect performance. the fastest connection that your modem and phone line can support. Symantec pcAnywhere can detect the speed of your connection (bandwidth) and - Symantec 14541094 | User Guide - Page 27
Introducing Symantec pcAnywhere 27 How Symantec pcAnywhere works Table 1-2 Ways to improve performance (continued) Objective Solution Minimize graphics overhead In the Windows operating system, everything that you see on your computer screen, from a status bar to a menu, is a graphical user - Symantec 14541094 | User Guide - Page 28
and The remote management tools let you do the following: servers remotely ■ Connect to a remote server to troubleshoot problems and perform routine maintenance ■ Troubleshoot and resolve computer problems quickly ■ Monitor computer performance ■ Remotely install and remove software ■ Deploy - Symantec 14541094 | User Guide - Page 29
information Check the Symantec Web site at the following URL for technical support information, Knowledge Base articles, online tutorials, and the latest product Guide ■ Symantec pcAnywhere Administrator's Guide ■ Symantec pcAnywhere OLE Automation Guide Note: Viewing the online manuals requires - Symantec 14541094 | User Guide - Page 30
30 Introducing Symantec pcAnywhere Where to find more information - Symantec 14541094 | User Guide - Page 31
for network installations, see the Symantec pcAnywhere Administrator's Guide on the installation CD. Before you install pcAnywhere, ensure any known issues. Note: Installation of Symantec pcAnywhere is not supported on encrypted file systems. Symantec pcAnywhere system requirements Table 2-1 lists - Symantec 14541094 | User Guide - Page 32
/Server ■ Operating system requirements as defined by Microsoft ■ Internet Explorer 6.0 or later Windows 2000 Professional/Server/ Advanced Server Standard/Enterprise (32-bit) Windows PE Windows XP Embedded/Point of Service Table 2-3 lists the minimum resources that are required to install - Symantec 14541094 | User Guide - Page 33
requirements Operating Systems Requirements Windows 2000 Professional/Server/ ■ Operating system requirements as Advanced Server defined by Microsoft Windows XP Home/Professional (32-bit and ■ Internet Explorer 6.0 or later 64-bit) Windows 2003 Server Standard/Enterprise (32-bit and 64-bit) - Symantec 14541094 | User Guide - Page 34
Me Windows NT 4 Workstation/Server Windows 2000 Professional/Server/ Advanced Server ■ Operating system requirements as defined by Microsoft ■ Internet Explorer 6.0 or later ■ Java Runtime Environment 1.4.2 or later Windows XP Home/Professional Windows 2003 Server Standard/Enterprise Red Hat - Symantec 14541094 | User Guide - Page 35
Server ■ Operating system requirements as defined by Microsoft ■ Internet Explorer 6.0 or later ■ Java Runtime Environment 1.4.2 or later user or guest accounts from installing or uninstalling software, changing system-wide settings, or adding, editing, or deleting user accounts. For optimal - Symantec 14541094 | User Guide - Page 36
41. pcAnywhere components Includes the components that you need to support pcAnywhere connections across multiple platforms, on mobile devices, and on page 36. Administrator tools Includes tools to assist you in using and administering pcAnywhere. See "Administrator tools on the product CD - Symantec 14541094 | User Guide - Page 37
to up to five computers. Includes a service component that is needed to support gateway connections. Includes a Gateway Manager component support Java applications. See "Installing Symantec pcAnywhere CrossPlatform" on page 233. Administrator tools on the product CD Table 2-10 lists the tools - Symantec 14541094 | User Guide - Page 38
and Mac OS X operating systems that support Java applications. Pre-configured host with group caller support Lets you deploy a preconfigured, host-only see the Symantec pcAnywhere OLE Automation Guide on the installation CD. Package Deployment Tool Lets you deploy custom installation packages to - Symantec 14541094 | User Guide - Page 39
Tool Provides the source files that are needed to implement Web-based deployment over a corporate intranet. Use Symantec Packager to create custom installations of pcAnywhere. For more information, see the Symantec pcAnywhere Administrator's Guide. Microsoft Systems Provides the support - Symantec 14541094 | User Guide - Page 40
Installation Installs the host features that are needed to support network connections only. Excludes remote features. Select you to uninstall it. This removes all pre-existing configuration data. Configuration the Symantec pcAnywhere Administrator's Guide. Symantec pcAnywhere installation During - Symantec 14541094 | User Guide - Page 41
continue with the installation procedures. See "Running the setup program manually" on page 42. 2 In the Symantec pcAnywhere window, click default settings, click Next. ■ To customize the installation or install administrator tools, click the down arrow next to the component that you want to install - Symantec 14541094 | User Guide - Page 42
. 4 Select the type of installation that you want to perform, and then follow the on-screen instructions. See "Installation options" on page 36. Running the setup program manually Perform this procedure if the installation window does not appear automatically after you insert the Symantec pcAnywhere - Symantec 14541094 | User Guide - Page 43
. To register Symantec pcAnywhere 1 In the Symantec pcAnywhere window, on the Help menu, click Online Registration. 2 Follow the on-screen instructions to register the product. Starting Symantec pcAnywhere Symantec pcAnywhere is installed in the Windows Program Files folder by default. During - Symantec 14541094 | User Guide - Page 44
Start > Settings > Control Panel. 2 In the Control Panel window, click Add or Remove Programs. 3 In the Add or Remove Programs window, double-click Symantec pcAnywhere. 4 Click Change. 5 In the Modify or Remove Symantec pcAnywhere window, click Next. 6 In the Program Maintenance window, click Modify - Symantec 14541094 | User Guide - Page 45
window, on the Help menu, click LiveUpdate. 3 Follow the on-screen instructions. Uninstalling Symantec pcAnywhere You can uninstall pcAnywhere using the Add or Remove Programs option in Windows. Once the removal process begins, you cannot cancel the action. This uninstalls the main product - Symantec 14541094 | User Guide - Page 46
46 Installing Symantec pcAnywhere Post-installation tasks - Symantec 14541094 | User Guide - Page 47
simplifies the process of configuring and starting connections. See "Starting a connection in Basic View" on page 48. Advanced View lets you access configuration options and tools that are not available in Basic View. It lets you manage connection settings, customize preferences, and select advanced - Symantec 14541094 | User Guide - Page 48
48 Navigating in Symantec pcAnywhere Starting a connection in Basic View When you start Symantec pcAnywhere for the first time after installation, it opens in Basic View mode. The next time that you start pcAnywhere, it opens in the view that you were using when you closed the program. Figure 3-1 - Symantec 14541094 | User Guide - Page 49
that you start from Basic View. You can edit these settings. See "Viewing or editing connection settings" on page 52. You can access more advanced tools and configuration options by switching to Advanced View. See "Working in Advanced View" on page 53. - Symantec 14541094 | User Guide - Page 50
50 Navigating in Symantec pcAnywhere Starting a connection in Basic View To start a connection in Basic View 1 In the Symantec pcAnywhere window, on left navigation bar, click Go to Basic View. Under pcAnywhere Manager, click Basic View Start. - Symantec 14541094 | User Guide - Page 51
Navigating in Symantec pcAnywhere 51 Starting a connection in Basic View 2 In the right pane, select one of the following: Remote Control Starts the connection in remote control mode using the settings that you selected in the Connection Wizard. For example, if you specified an IP address for the - Symantec 14541094 | User Guide - Page 52
ways: Basic View Advanced View Starts the Connection Wizard to guide you through the process of configuring the connection. If you connection" on page 70. 3 In the Connection Wizard, follow the on-screen instructions until you reach the Summary screen. 4 On the Summary screen, review the - Symantec 14541094 | User Guide - Page 53
in Advanced View Advanced View lets you access configuration options and tools that are not available in Basic View. It lets you manage connection settings, customize preferences, and select advanced security options. Figure 3-2 shows the Symantec pcAnywhere window with Advanced View selected - Symantec 14541094 | User Guide - Page 54
View Navigation bar Right pane content The navigation bar on the left of the window lets you access pcAnywhere session options, configuration files, and tools. Use the arrow buttons to expand and collapse the navigation bar. When you select an option under pcAnywhere Manager, the Actions box in - Symantec 14541094 | User Guide - Page 55
Navigating in Symantec pcAnywhere 55 Working in Advanced View To show or hide column headings 1 In the Symantec pcAnywhere window, in the right pane, right-click any column heading. 2 Select the items that you want to show or hide. A check mark appears next to each column heading that will be - Symantec 14541094 | User Guide - Page 56
56 Navigating in Symantec pcAnywhere Working in Advanced View Closing the main product window upon connection When you establish a connection, Symantec pcAnywhere keeps the main product window open so that you can perform other tasks (for example, to connect to another computer). You can configure - Symantec 14541094 | User Guide - Page 57
of connection. Symantec pcAnywhere offers advanced configuration options, such as security settings, that are not available in the wizard. See "Configuring and password for all sessions. The host user must set up a caller account and provide you with these logon credentials. If the host computer is - Symantec 14541094 | User Guide - Page 58
connection item" on page 110. User-defined connections You can create a custom remote connection item, which lets you select the connection and security settings that you want to use. Symantec pcAnywhere saves these settings in a remote connection item file (.chf), which is listed in the Remotes - Symantec 14541094 | User Guide - Page 59
Remote management Lets you remotely administer a host computer using common administrator tools (such as the Task Manager, Command Prompt, and Registry Editor). Remote management mode lets you quickly troubleshoot and resolve problems on a host computer without the overhead of a full remote control - Symantec 14541094 | User Guide - Page 60
60 Navigating in Symantec pcAnywhere About the Session Manager File transfer Lets you transfer files between a host and remote computer using a two-pane window that functions like Windows Explorer. You can navigate to the files and folders that you need, transfer files and folders to and from - Symantec 14541094 | User Guide - Page 61
Navigating in Symantec pcAnywhere 61 About the Session Manager Figure 3-3 Session Manager window pcAnywhere Manager Home tab and active sessions Session Manager modes Remote Control tasks Details about the connection Symantec pcAnywhere lets you run multiple remote sessions at a time. By - Symantec 14541094 | User Guide - Page 62
62 Navigating in Symantec pcAnywhere About the Session Manager Note: You might need to close and reopen Symantec pcAnywhere before your changes take affect. You can also change the background color settings for your remote control sessions. You can change these settings while your work offline or - Symantec 14541094 | User Guide - Page 63
Symantec pcAnywhere lets you manage the default preferences for host and remote connections, file transfer, logging, and other functions to improve performance, enhance security, or manage connections. These options apply globally to all sessions unless you override them during a session. - Symantec 14541094 | User Guide - Page 64
occur during pcAnywhere sessions Directory Services Controls settings for using a directory service to find hosts Remote Printing need. For more information, see the Symantec pcAnywhere Administrator's Guide. About customizing network connections Symantec pcAnywhere lets you customize network - Symantec 14541094 | User Guide - Page 65
control whether you want to use a terminal window, specify how long to wait for a credit card tone when making an operator-assisted or manually dialed call, and enable status information. For more information, see the documentation that came with your modem or the documentation for your operating - Symantec 14541094 | User Guide - Page 66
two 64-KB channels into a single channel, which provides for 128-KB bps transmission. Channel bonding only works if both channels are available. For security or economy purposes, you can restrict incoming calls to specific extensions. If you do not specify an extension, you can receive calls on any - Symantec 14541094 | User Guide - Page 67
4 Click Details. Navigating in Symantec pcAnywhere 67 Managing pcAnywhere preferences 5 Check Attempt channel bonding. 6 To restrict incoming calls to specific extensions, in the text box, type the extensions from which you want to receive calls. Use a semicolon to separate entries. 7 Click OK. - Symantec 14541094 | User Guide - Page 68
68 Navigating in Symantec pcAnywhere Managing pcAnywhere preferences Table 3-4 Setting Parity Flow control Started by Ended by Custom port settings (continued) Explanation Default setting Checks for errors on the communications line. None To increase performance, click None. Most operating - Symantec 14541094 | User Guide - Page 69
item to Favorites Symantec pcAnywhere lets you manage the connection items that you use most frequently by adding them to the Favorites window. This window supports folder management to organize your connections. - Symantec 14541094 | User Guide - Page 70
" on page 72. The following items are preconfigured to optimize security and performance, but you can modify their configuration settings: ■ the Connection Wizard to configure a host connection The Connection Wizard guides you through the process of configuring your computer (the host computer - Symantec 14541094 | User Guide - Page 71
Advanced View, on the left navigation bar, under pcAnywhere Manager, click pcAnywhere Tools. 2 In the right pane, double-click Connection Wizard. 3 On the of the following: ■ I want to use cable modem/DSL/LAN/dial-up Internet ISP. ■ I want to use my telephone modem to connect directly to another - Symantec 14541094 | User Guide - Page 72
maintained on the host computer. This method of authentication is the least secure. 9 Click Next. 10 Do one of the following: ■ Select a local account. This option is available only if you choose to use an existing Windows account. ■ Type a name and password. This option is available only if you - Symantec 14541094 | User Guide - Page 73
have. See "About authentication in pcAnywhere" on page 190. You must configure at least one caller account. See "Configuring caller rights" on page 198. Security Options Lets you set security options for connections and logons. See "Protecting a host computer from unauthorized access" on page 189 - Symantec 14541094 | User Guide - Page 74
adapter card installed For most network connections, select TCP/IP. on a networked computer or server on a LAN or WAN Symantec pcAnywhere also supports NetBIOS and SPX protocols. See "Configuring a host network connection" on page 75. Cable modem TCP/IP. See "About cable modem connections" on - Symantec 14541094 | User Guide - Page 75
Configuring a host network connection Symantec pcAnywhere supports network connections over a LAN, WAN, or the Internet using TCP/IP, NetBIOS, and SPX. must have a way to connect to the network through a Remote Access Service (RAS) or virtual private network (VPN). This information must be provided - Symantec 14541094 | User Guide - Page 76
76 Allowing others to control your computer Ways to set up a host computer 3 In the Host Properties window, on the Connection Info tab, select one of the following: ■ TCP/IP ■ NetBIOS ■ SPX 4 On the Callers tab, configure a user name and password for users who can connect to the host. See "About - Symantec 14541094 | User Guide - Page 77
1024 are reserved for Web-based applications and services, such as FTP and the Internet. Choosing a reserved port number might interfere with answers on the third ring to support modems that use call waiting. Change this setting only if you are experiencing problems with your modem connection. Lower - Symantec 14541094 | User Guide - Page 78
Digital Networks (ISDNs) are digital telephone services that can transmit digital and voice data at much faster speeds than traditional modems. The configuration for an ISDN device is similar to that of a modem. Symantec pcAnywhere supports ISDN only in North America and Europe. If an ISDN device - Symantec 14541094 | User Guide - Page 79
cable that you use depend on your operating system. Windows XP/2003 Server/2000/NT supports only serial connections. Windows Me/98 supports parallel and serial connections. If your operating system supports it, you should use a parallel port because parallel connections are faster and more efficient - Symantec 14541094 | User Guide - Page 80
by default. This option lets you take advantage of the inherent security and performance features of the operating system. Windows XP restricts users who are assigned to a limited user or guest account from running services. Users with limited user rights can start a host session in pcAnywhere - Symantec 14541094 | User Guide - Page 81
the host is waiting for a connection. Run as a service Recommended for Windows XP/2003 Server/2000/NT for optimum securely end sessions to prevent potential security risks. Normally, a session ends when either the host or remote user cancels the session. However, network or equipment problems - Symantec 14541094 | User Guide - Page 82
Keeps the host session running so that others can connect to it Ends the host session to prevent other connections 4 To secure the host computer further, check and secure by, and then select one of the following: ■ Logoff user ■ Restart Host computer ■ Lock computer This option is available on - Symantec 14541094 | User Guide - Page 83
end of session, select how many minutes to wait before proceeding with the security option. 4 Select one of the following: Wait for anyone Cancel Host Keeps host computer to use directory services If your administrator has configured pcAnywhere to use directory services, you can configure the Guide. - Symantec 14541094 | User Guide - Page 84
a new connection item, on the File menu, click New Item > Advanced. 3 In the Host Properties window, on the Settings tab, check Use directory services. 4 From the list, select the directory server that you want to use. 5 Click OK. Specifying a host name Symantec pcAnywhere uses the Windows computer - Symantec 14541094 | User Guide - Page 85
connection. However, unlike a typical host session, after the connection is established, the remote computer controls the activities on the host. Use this method for added security if you do not want remote users to initiate connections with your computer. - Symantec 14541094 | User Guide - Page 86
86 Allowing others to control your computer What you can do during a host session To call a remote computer 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, under Hosts, right-click the connection item that you want to use, and then click - Symantec 14541094 | User Guide - Page 87
" on page 89. Working with the host online menu When you start a session, a host icon appears on the system tray on your Windows desktop. Unless security measures are in place to lock the keyboard and mouse on the host computer, you can use the host online menu to display status information - Symantec 14541094 | User Guide - Page 88
. After you start the conference host, the remote user who will control the conference host can connect to it using any connection method that is supported by the host computer. After the first connection is established, the other remote participants must connect using TCP/IP. - Symantec 14541094 | User Guide - Page 89
have a typed conversation in a chat window. Either the host or remote user can initiate a chat session. This feature is helpful for sending brief messages or instructions. To chat online with another user 1 On the system tray, right-click the host icon, and then click Chat. 2 In the Chat window, in - Symantec 14541094 | User Guide - Page 90
90 Allowing others to control your computer What you can do during a host session - Symantec 14541094 | User Guide - Page 91
For computers to which you connect frequently, Symantec pcAnywhere lets you select the connection and security settings that you want to use and store this information in a remote connection item them to the Favorites window. This window supports folder management to organize your connections. - Symantec 14541094 | User Guide - Page 92
page 111. Symantec pcAnywhere provides the following default connection items: ■ Direct ■ File Transfer ■ Modem ■ Network, Cable, DSL ■ Remote Management These items are preconfigured to optimize security and performance, but you can modify their configuration settings. - Symantec 14541094 | User Guide - Page 93
a remote connection The Connection Wizard guides you through the process of configuring left navigation bar, under pcAnywhere Manager, click pcAnywhere Tools. 2 In the right pane, double-click Connection I want to use cable modem/DSL/LAN/dial-up Internet ISP. ■ I want to use my telephone modem to - Symantec 14541094 | User Guide - Page 94
to all available remote configuration options. This includes options that are not available in the Connection Wizard, such as directory services and public-key encryption. Table 5-1 includes information about the settings that are available. Table 5-1 Overview of remote settings Tab Description - Symantec 14541094 | User Guide - Page 95
Controlling another computer remotely 95 Ways to set up a remote computer Table 5-1 Tab Encryption Comments Protect Item Overview of remote settings (continued) Description Lets you set the level of data encryption to use during a remote control session with a host. See "Using encryption to - Symantec 14541094 | User Guide - Page 96
/2003 Server/2000/NT/Me/98. desktop computer) See "Configuring a direct connection on a remote" on page 103. Configuring a remote network connection Symantec pcAnywhere supports network connections over a LAN, WAN, or the Internet using TCP/IP, NetBIOS, and SPX. For most network connections, you - Symantec 14541094 | User Guide - Page 97
set up a remote computer should use TCP/IP. NetBIOS is another commonly used network protocol that is used mostly for file and print sharing services. SPX is a Novell NetWare protocol. Symantec pcAnywhere requires a user name and password for all host sessions. To connect, the remote user must know - Symantec 14541094 | User Guide - Page 98
port number each time that you make a remote connection. For security or performance reasons, an administrator might want to limit the number lower than 1024 are reserved for Web-based applications and services, such as FTP and the Internet. Choosing a reserved port number might interfere with these - Symantec 14541094 | User Guide - Page 99
the status port to wait for connections and exchange status information. Note: Some port numbers lower than 1024 are reserved for Web-based applications and services, such as FTP and the Internet. Choosing a reserved port number might interfere with these applications and possibly result in loss of - Symantec 14541094 | User Guide - Page 100
computer and the logon information. Depending on your location and phone service, you might need to specify additional dialing information. This information lets you use these dialing properties for modem connections or set them manually. Cable modem, DSL, and ADSL connections must be configured as - Symantec 14541094 | User Guide - Page 101
of the host computer. 8 Under Country code, select the location from which you are calling. 9 Click OK. Setting dialing properties manually You can manually enter dialing properties for modem connections. This bypasses the dialing properties that are configured in the operating system. You can use - Symantec 14541094 | User Guide - Page 102
Phone number of host PC to control, click Use manually entered prefix, area code, and phone number. 7 services that can transmit digital and voice data at much faster speeds than traditional modems. The configuration for an ISDN device is similar to that of a modem. Symantec pcAnywhere supports - Symantec 14541094 | User Guide - Page 103
cable that you use depend on your operating system. Windows XP/2003 Server/2000/NT supports only serial connections. Windows Me/98 supports parallel and serial connections. If your operating system supports it, you should use a parallel port because parallel connections are faster and more efficient - Symantec 14541094 | User Guide - Page 104
reliable than scanning an entire network for available hosts. For more information, see the Symantec pcAnywhere Administrator's Guide. To configure a remote computer to use directory services 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Remotes. 2 In the right pane - Symantec 14541094 | User Guide - Page 105
In the Remote Properties window, on the Settings tab, click Use directory services, and then select the directory server that you want to use. 4 To , email address, organization name, or department name. Wildcard characters are supported. For example, A* returns all entries that have a name that - Symantec 14541094 | User Guide - Page 106
settings based on the connection type. If you want to use performance settings that apply to a different connection type, you must first manually change the connection type. See " Adjusting video performance settings" on page 107. See "Changing display settings during a remote control session" on - Symantec 14541094 | User Guide - Page 107
Controlling another computer remotely 107 Ways to set up a remote computer To modify connection speeds 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Remotes. 2 In the right pane, under Remotes, do one of the following: ■ To configure an existing connection item, - Symantec 14541094 | User Guide - Page 108
provides the logon information after you establish the connection. Storing logon information in a connection item file can pose a security risk, and some companies have security policies that restrict employees from storing passwords on their computers. You should use this option only if your - Symantec 14541094 | User Guide - Page 109
connection might fail because the host is busy, because of a network problem, or for a variety of other reasons that might be resolved by password for all host sessions. For security reasons, you can only connect to host computers that have set up a caller account for you or your user group. - Symantec 14541094 | User Guide - Page 110
connection Remote control sessions are usually initiated by the remote user who connects to a host computer that is waiting for a connection. However, for security reasons, the host computer may be configured to allow a remote connection only if the host initiates the connection. If so, you must set - Symantec 14541094 | User Guide - Page 111
example, to connect to a host computer that has a dynamic IP address or to support a helpdesk customer). Before you can connect, you must know the computer name, IP a specific computer name or IP address. Symantec pcAnywhere supports UDP and LDAP searches. To search for host computers using LDAP, - Symantec 14541094 | User Guide - Page 112
remote computer to use directory services" on page 104. To connect host computer using common administrator tools Lets you transfer files between supports the Microsoft CryptoAPI, such as Windows XP/2003 Server/2000/NT. For Windows Me/98, you can obtain the CryptoAPI by installing Microsoft Internet - Symantec 14541094 | User Guide - Page 113
for each computer or address that you want to add. 5 Click OK. Adding LDAP addresses to a host search If your computing environment supports directory services using an LDAP-compliant server, you can search for host computers that are connected to the directory server. You must have access rights to - Symantec 14541094 | User Guide - Page 114
Guide. 4 In the Directory Services Properties dialog box, click OK. 5 On the Directory Services default. If your computing environment supports directory services, pcAnywhere lets you include hosts Refresh. Manually entering connection information Symantec pcAnywhere lets you manually enter - Symantec 14541094 | User Guide - Page 115
2 In the right pane, under Manual entry, type the computer name, IP host computer using common administrator tools Lets you transfer files between supports the Microsoft CryptoAPI, such as Windows XP/2003 Server/2000/NT. For Windows Me/98, you can obtain the CryptoAPI by installing Microsoft Internet - Symantec 14541094 | User Guide - Page 116
116 Controlling another computer remotely Ways to start a remote control session 6 In the Quick Connect window, click Connect. Symantec pcAnywhere prompts you for caller logon credentials to connect to the pcAnywhere host. If the host computer is running Windows XP/2003 Server/2000/NT, the operating - Symantec 14541094 | User Guide - Page 117
Controlling another computer remotely 117 What you can do during a remote control session 8 Click Save. If you selected to have your computer wait for the host to call, the pcAnywhere host icon appears on the Windows status bar. 9 Send the invitation file (.pcainv) to the host user. When the host - Symantec 14541094 | User Guide - Page 118
118 Controlling another computer remotely What you can do during a remote control session Table 5-3 lists the tasks that are available in the Session Manager window during a remote control session. You can also access these options on the Task menu. Table 5-3 Explanation of remote control tasks - Symantec 14541094 | User Guide - Page 119
Controlling another computer remotely 119 What you can do during a remote control session Taking a snapshot You can capture and save an image of the host computer screen during a session. You can capture and save multiple screen shots. Each screen shot must be saved in a separate file. To take a - Symantec 14541094 | User Guide - Page 120
120 Controlling another computer remotely What you can do during a remote control session To change display settings during a remote control session 1 In the Session Manager window, on the left navigation bar, under Remote Control, click View/Edit Online Options. 2 In the Online Options window, - Symantec 14541094 | User Guide - Page 121
Controlling another computer remotely 121 What you can do during a remote control session Changing the background colors During a remote control session, pcAnywhere displays a solid color in the background of the Session Manager window. This solid color is used to clearly distinguish the edges of - Symantec 14541094 | User Guide - Page 122
pcAnywhere Options window to scroll through the tabs. 3 Follow the on-screen instructions to set up the information for the printer on the remote computer. If off the option to automatically transfer clipboard contents. You can manually transfer clipboard contents during the session. To turn off the - Symantec 14541094 | User Guide - Page 123
What you can do during a remote control session To manually transfer the contents of the Windows clipboard 1 In the Session user can initiate a chat session. This feature is helpful for sending brief messages or instructions. To chat online with the host user 1 In the Session Manager window, on the - Symantec 14541094 | User Guide - Page 124
124 Controlling another computer remotely Connecting to a computer that does not have a host running Ending a remote control session Either the host or remote user can end a session. Ending a session returns you to the main Symantec pcAnywhere window. If you are connected to a computer that runs - Symantec 14541094 | User Guide - Page 125
Controlling another computer remotely 125 Connecting to a computer that does not have a host running Note: You must have a host license for each computer to which you connect using Quick Deploy and Connect. The Symantec pcAnywhere license agreement does not allow concurrent licensing for this - Symantec 14541094 | User Guide - Page 126
host returns to a waiting status if the host is configured to run as a service. See "Setting the host startup options" on page 80. See "Configuring initial host are attempting to connect and starts the appropriate wizard. The wizard guides you through the configuration process. At the end of the - Symantec 14541094 | User Guide - Page 127
, and then press Enter. 3 Type your administrator logon credentials for the host computer. This opens the Windows Thin Host Configuration Wizard, which guides you through the setup process. 4 In the Windows Thin Host Configuration Wizard, read the information on the first panel, and then click Next - Symantec 14541094 | User Guide - Page 128
not support the other authentication methods. This method of authentication is the least secure. Internet Explorer 6.x or later. See "Using encryption to protect data" on page 204. 8 If you are deploying the host to a computer that is running Windows XP/2003 Server/2000/NT, check Run as a service - Symantec 14541094 | User Guide - Page 129
For more information about serialization, see the Symantec pcAnywhere Administrator's Guide. 12 Click Next. 13 Type the logon credentials that you your computer. To use this option, your email program must support the Messaging Application Programming Interface (MAPI). Examples of MAPI-enabled - Symantec 14541094 | User Guide - Page 130
credentials, the Session Manager appears on your screen. See " Configuring deployment security options for Linux and Mac OS X " on page 132. To for the host computer. This opens the Host Configuration Wizard, which guides you through the setup process. 4 In the Host Configuration Wizard, - Symantec 14541094 | User Guide - Page 131
support the other authentication methods. This method of authentication is the least secure. See "About authentication in pcAnywhere" on page 190. Validates a user or group by using the authentication service . For more information, see the Symantec pcAnywhere Administrator's Guide. 11 Click Next. - Symantec 14541094 | User Guide - Page 132
attempts to use SSH Version 1. You can configure pcAnywhere not to use SSH Version 1 when you configure the deployment security options for Linux and Mac OS X. If the host computer does not support any version of SSH, you can use Telnet to deploy the host. If you configure pcAnywhere to use Telnet - Symantec 14541094 | User Guide - Page 133
Note: Telnet does not encrypt user credentials. You should use Telnet to deploy the host only when neither version of SSH is supported. This is the least secure option. You can record the host deployment session to a log file. You choose the log location and file name. To configure deployment - Symantec 14541094 | User Guide - Page 134
configurations for Windows, Linux, and Mac OS X contain the minimum settings that are needed to support a Quick Deploy and Connect remote control session. After you configure the Quick Deploy and Connect Configure for Mac OS X To change the configuration settings, follow the on-screen instructions. - Symantec 14541094 | User Guide - Page 135
does not have a host running How pcAnywhere works in a Windows recovery environment The Quick Deploy and Connect host for Windows supports the Microsoft Windows Preinstallation Environment (WinPE). You can build a preinstallation environment that launches a thin host as a self-extracting executable - Symantec 14541094 | User Guide - Page 136
136 Controlling another computer remotely Connecting to a computer that does not have a host running - Symantec 14541094 | User Guide - Page 137
Supporting computers and servers remotely This chapter includes the following topics: ■ About Symantec pcAnywhere Remote Management tools tools The Remote Management tools in Symantec pcAnywhere provide easy access to commonly used administrator tools so that you can quickly resolve computer problems - Symantec 14541094 | User Guide - Page 138
of the host computer. Ways to start a remote management session Remote management connections are supported over network and modem connections. You must be in a session to access most tools. Symantec pcAnywhere lets you start a remote management session in the following ways: ■ Starting a remote - Symantec 14541094 | User Guide - Page 139
Supporting on page 141. Services Lets you view all services that are running on the host computer. You can start or stop a service, change its startup 146. Event Log Lets you view information about application, system, and security events on the host computer and save the event log files. See - Symantec 14541094 | User Guide - Page 140
you are connected. This feature functions like the Windows Task Manager except that commands are run on the host computer (for example, a support customer's computer). The results are displayed on the remote computer (for example, a helpdesk computer) in the pcAnywhere Session Manager window. See - Symantec 14541094 | User Guide - Page 141
set priority levels. To start a process, you must provide the exact path and file name to the executable that you want to run. This feature supports non-graphical based programs only. To view or change process status 1 In the Session Manager window, on the left navigation bar, under Session Manager - Symantec 14541094 | User Guide - Page 142
prompt window instead of closing the window. The Edit command is not supported in this window. Symantec pcAnywhere traps the Edit command, and then Symantec pcAnywhere lets you manage the exclusion list by adding or removing commands. This includes custom key mapping, executable commands, and other - Symantec 14541094 | User Guide - Page 143
List of excluded commands, select a command, and then click Remove. 4 Click OK. Viewing services The Services feature lets you view all services that are running on the host computer. This feature functions like the Services administrative tool in Windows except that the tasks are performed remotely - Symantec 14541094 | User Guide - Page 144
one of the following: ■ Start Service ■ Stop Service ■ Pause Service ■ Resume Service Changing the startup mode of a service Use this procedure to change the startup mode of a service to automatic or manual or to disable the service. Before you stop or disable a service, check its dependencies to - Symantec 14541094 | User Guide - Page 145
Supporting computers and servers remotely 145 What you can do during a remote management session 4 In the properties window, on the Log On tab, configure the logon properties that you want to use. 5 Click OK. Viewing dependencies for a service Before you stop or disable a service computer supports - Symantec 14541094 | User Guide - Page 146
host. Saves and forwards the file to others by email. Your computer must support MAPI. Viewing and editing the system registry The Registry Editor lets you remotely that you cannot view or edit security permissions for individual registry keys. Warning: This tool lets you edit the system registry - Symantec 14541094 | User Guide - Page 147
Supporting computers and servers remotely 147 What you can do during a remote management session Viewing the event log The Event Log feature lets you view information about application, system, and security events on the host computer. This feature functions like the Windows Event Log except that - Symantec 14541094 | User Guide - Page 148
, in the right pane, select the program that you want to remove, and then click Uninstall. Restarting or shutting down a host computer example, saving a document). Some programs do not support forcible termination. This command does not support Windows XP Fast User Switching. To restart or shut - Symantec 14541094 | User Guide - Page 149
end a task (for example, saving a document). Some programs do not support forcible termination. The lock computer option is available on Windows XP/2003 Server/ . For added security, the host user can password-protect the screen saver. This command does not support Windows XP Fast User Switching. - Symantec 14541094 | User Guide - Page 150
150 Supporting computers and servers remotely What you can do during a remote management session To lock a computer or log off a user 98, this command starts the Windows screen saver if one is configured on the host computer. For added security, the host user can password-protect the screen saver. - Symantec 14541094 | User Guide - Page 151
computers and servers remotely 151 What you can do during a remote management session This command does not support Windows XP Fast User Switching. To send system state commands to one or more computers 1 In the pcAnywhere Manager window, on the left navigation bar, - Symantec 14541094 | User Guide - Page 152
152 Supporting computers and servers remotely What you can do during a remote management session To configure host logon credentials for remote close programs that might require user interaction to end a task (for example, saving a document). Some programs do not support forcible termination. - Symantec 14541094 | User Guide - Page 153
Supporting computers and servers remotely 153 What you can do during a remote management session To configure shut down options for remote management 1 In the Remote Management - Symantec 14541094 | User Guide - Page 154
154 Supporting computers and servers remotely What you can do during a remote management session that are configured for the host connection item determine whether the remote user - Symantec 14541094 | User Guide - Page 155
7 Chapter Transferring files and folders This chapter includes the following topics: ■ About pcAnywhere File Transfer ■ About file transfer preferences ■ Ways to start a file transfer session ■ About synchronization and cloning About pcAnywhere File Transfer The pcAnywhere File Transfer window lets - Symantec 14541094 | User Guide - Page 156
156 Transferring files and folders About pcAnywhere File Transfer Figure 7-1 File Transfer window File transfer tasks Files on host and remote computers Status information The File Transfer window works like Windows Explorer. You can sort files by name, type, size, or date. Going to a recently - Symantec 14541094 | User Guide - Page 157
Transferring files and folders 157 About pcAnywhere File Transfer Tagging all files in a folder Use this feature to quickly select all of the files in a folder so that you can transfer them. To tag all files in a folder 1 In the File Transfer window, open the folder that contains the files that you - Symantec 14541094 | User Guide - Page 158
158 Transferring files and folders About pcAnywhere File Transfer 4 Type or select the wildcard pattern that you want to use. If you are typing a string of wildcard characters, use a comma to separate the entries. For example: *.doc *.doc, *.xls, *.exe *.htm, *.html 5 Click OK. Tagging files by date - Symantec 14541094 | User Guide - Page 159
Transferring files and folders 159 About pcAnywhere File Transfer 3 Type the name of the new folder. 4 Press Enter. Deleting a file or folder You can delete files and folders on either the host or remote computer. To delete a file or folder 1 In the File Transfer window, select the file or folder - Symantec 14541094 | User Guide - Page 160
160 Transferring files and folders About file transfer preferences To compare folders 1 In the File Transfer window, in the left pane, open the folder that you want to compare with a folder on the other computer. 2 In the right pane, open the folder on the other computer. 3 On the navigation bar, - Symantec 14541094 | User Guide - Page 161
Transferring files and folders 161 About file transfer preferences Selecting an overwrite option By default, pcAnywhere prompts you for confirmation before performing an action that might result in data loss, such as replacing an older file with a newer one. You should change this setting if you - Symantec 14541094 | User Guide - Page 162
can speed up the file transfer if you are transferring a large text file that has not been compressed by some other means, such as a zip tool. Compares the contents of files with duplicate file names in the source and destination directories and transfers only the portions of the source file that - Symantec 14541094 | User Guide - Page 163
Transferring files and folders 163 Ways to start a file transfer session that is included in the operation. Symantec pcAnywhere adds the file or folder name, the source and destination path, and the operation and its status to the Command Queue. You can save the contents of the Command Queue to a - Symantec 14541094 | User Guide - Page 164
want to change, and then on the left navigation bar, under Command Queue, select the action that you want to perform. You can cancel or remove one or more commands and move a command up or down in the order of operations. 3 To restart the queue, click Restart Queue. Changing file transfer - Symantec 14541094 | User Guide - Page 165
to make the contents of each folder match. No files are deleted. Cloning involves a one-way comparison between two folders. Files are added or removed from one folder to match the contents of the other folder. Synchronizing folders You can synchronize folders to ensure that the host and remote - Symantec 14541094 | User Guide - Page 166
166 Transferring files and folders About synchronization and cloning To synchronize folders by file type 1 In the File Transfer window, select the files on your computer that you want to synchronize with files on the other computer. 2 Select the files on the other computer with which you want to - Symantec 14541094 | User Guide - Page 167
8 Chapter Automating file transfer and management tasks This chapter includes the following topics: ■ About the Command Queue ■ Using command queue files to automate tasks ■ Creating a command queue file during a session ■ Running a command queue file About the Command Queue The Command Queue lets - Symantec 14541094 | User Guide - Page 168
168 Automating file transfer and management tasks Using command queue files to automate tasks Figure 8-1 You can add your command queue files to the Windows Task Scheduler to run them automatically. See "Scheduling a command queue file to run automatically" on page 186. Figure 8-1 shows the - Symantec 14541094 | User Guide - Page 169
commands include copying, moving, deleting, and renaming. Folder management commands include creating, deleting, and synchronizing folders. Copying or moving a file You can manually add a command to copy or move files between the host and remote computers. You must provide the full path to files and - Symantec 14541094 | User Guide - Page 170
OK. Deleting a file Files that are deleted during a file transfer operation are automatically added to the Command Queue as delete commands. You can also manually add delete commands to a command queue file. You must provide the full path to files and folders on the host computer. You can browse - Symantec 14541094 | User Guide - Page 171
host or remote computer Files that are renamed during a file transfer operation are not automatically added to the Command Queue as rename commands. You can manually add rename commands to a command queue file. The rename command can be run only on one computer, either the host or remote. You must - Symantec 14541094 | User Guide - Page 172
or remote computer Folders that are created during a file transfer operation are not automatically added to the Command Queue as create folder commands. You can manually add create folder commands to a command queue file. The create folder command can be run only on one computer, either the host or - Symantec 14541094 | User Guide - Page 173
, and then type the full path to the folder. 5 Click Add. 6 Click OK. Synchronizing folders on the host and remote computers You can manually add a command to synchronize folders on the host and remote computers to ensure that both folders have the same content. During a synchronization, if one - Symantec 14541094 | User Guide - Page 174
174 Automating file transfer and management tasks Using command queue files to automate tasks executable file must be on the host computer. You can include a command in the queue file to copy the executable file to the host computer. See "Copying or moving a file" on page 169. To send a command line - Symantec 14541094 | User Guide - Page 175
command, and then click Move Command Down. ■ To remove a command, select the command, and then click Delete. ■ To remove all commands, click Clear All. 4 Click OK. to each host computer sequentially by using the connection and security information that is configured in each remote connection item. - Symantec 14541094 | User Guide - Page 176
176 Automating file transfer and management tasks Using command queue files to automate tasks See "Configuring a remote connection using advanced properties" on page 94. 4 Repeat step 3 for each remote connection item that you want to add. 5 Click OK. Selecting file handling options for command - Symantec 14541094 | User Guide - Page 177
speed up the file transfer if you are transferring a large text file that has not been compressed by some other means, such as a zip tool. Use SpeedSend Compares the contents of files with duplicate file names in the source and destination directories and transfers only the portions of the source - Symantec 14541094 | User Guide - Page 178
178 Automating file transfer and management tasks Using command queue files to automate tasks To keep the connection open 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. 2 Do one of the following: ■ To configure an existing command - Symantec 14541094 | User Guide - Page 179
task (for example, saving a document). Some programs do not support forcible termination. The lock computer option is available on Windows XP/2003 screen saver if one is configured on the host computer. For added security, the host user can password-protect the screen saver. To lock a computer - Symantec 14541094 | User Guide - Page 180
180 Automating file transfer and management tasks Using command queue files to automate tasks ■ To configure an existing command queue file, right-click the file, and then click Properties. ■ To configure a new command queue file, on the File menu, click New Item > Advanced. 3 On the Settings tab, - Symantec 14541094 | User Guide - Page 181
data. This lets pcAnywhere close programs that might require user interaction to end a task (for example, saving a document). Some programs do not support forcible termination. To restart or shut down a host computer 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere - Symantec 14541094 | User Guide - Page 182
After the queue runs, you can modify the order of operations, add or remove commands, and rearrange the order of commands. When you finish working in the you can print a report of the command queue tasks. You can also manually add commands to the Command Queue. See "Using command queue files to - Symantec 14541094 | User Guide - Page 183
Automating file transfer and management tasks 183 Creating a command queue file during a session To arrange commands in the command list 1 In the Session Manager window, on the left navigation bar, click Command Queue. 2 In the right pane, in the Command Queue list, select the command that you want - Symantec 14541094 | User Guide - Page 184
184 Automating file transfer and management tasks Running a command queue file 3 In the Save As dialog box, in the Save in box, select the folder location for the report file. 4 In the File name box, type the file name. 5 In the Save as type box, select a file type for the report. The default file - Symantec 14541094 | User Guide - Page 185
a command queue file ■ Quick Connect As the command queue file runs, pcAnywhere connects to each host computer sequentially, using the connection and security information that is configured in the remote connection items or in Quick Connect. After running the commands on the first computer in the - Symantec 14541094 | User Guide - Page 186
connects to each host computer sequentially, using the connection and security information that is configured in the remote connection items. browse to the following folder: C:\Windows\Start Menu\Programs\Accessories\System Tools 2 Double-click Scheduled Tasks. 3 Double-click Add Scheduled Task to - Symantec 14541094 | User Guide - Page 187
Automating file transfer and management tasks 187 Running a command queue file 5 Browse to the folder that contains your command queue files (.cqf), and then select the one that you want to schedule. Symantec pcAnywhere stores the command queue files in the pcAnywhere data directory by default. 6 - Symantec 14541094 | User Guide - Page 188
188 Automating file transfer and management tasks Running a command queue file - Symantec 14541094 | User Guide - Page 189
topics: ■ Protecting a host computer from unauthorized access ■ About access rights ■ About session security ■ Using encryption to protect data ■ Protecting configuration settings ■ Ways to assess host security Protecting a host computer from unauthorized access When you set up a host computer so - Symantec 14541094 | User Guide - Page 190
upon connection " on page 195. For modem connections, you can use the callback feature as a security measure. See "Calling back remote users" on page 197. Limit access to the host You can set up caller accounts to limit the access rights of a user computer or group of users on the host computer - Symantec 14541094 | User Guide - Page 191
computing environment. For example, your administrator might use a directory server, like Microsoft Active Directory Services (ADS) or Novell Directory Services (NDS), to create and maintain user accounts to control access to the network. You must select an authentication type, regardless of whether - Symantec 14541094 | User Guide - Page 192
Securing your computer and sessions Protecting a host computer from unauthorized access ■ Microsoft Active Directory Services (ADS) ADS authentication is available on Windows 2000/2003 Server/XP only. ■ Novell Directory Services based authentication Symantec pcAnywhere supports NT and Windows - Symantec 14541094 | User Guide - Page 193
Account, select a valid user or group name. 8 Click OK. Configuring a caller to use RSA SecurID RSA SecurID is a type of two-factor authentication. SecurID validates users against a security code, which is generated by an authenticator and a user-provided PIN. Symantec pcAnywhere supports SecurID - Symantec 14541094 | User Guide - Page 194
a user list that is associated with the Web-based service. Symantec pcAnywhere supports FTP, HTTP, and HTTPS. To configure a caller name for the user. 7 Click OK. Configuring logon security Symantec pcAnywhere automatically secures logon information by using symmetric encryption to encrypt the user - Symantec 14541094 | User Guide - Page 195
Hosts, right-click the connection item that you want to configure, and then click Properties. 3 In the Host Properties window, on the Security Options tab, under Login options, select any of the following: Make passwords case sensitive Lets you use a combination of uppercase and lowercase letters - Symantec 14541094 | User Guide - Page 196
is made to prevent others at the host site from viewing the session. Secure workstation after connection Lets you lock the host computer or log off the or IP addresses. For more information, see the Symantec pcAnywhere Administrator's Guide. To hide the host name from network search results 1 In - Symantec 14541094 | User Guide - Page 197
Securing your computer and sessions 197 Protecting a host computer from unauthorized access Calling back remote users The Callback feature lets you confirm the identity of a remote - Symantec 14541094 | User Guide - Page 198
198 Securing your session and sets an inactivity time limit to protect against denial of service. You can change these settings for an individual user or group . For more information, see the Symantec pcAnywhere Administrator's Guide. Configuring caller rights Caller rights let you limit the level - Symantec 14541094 | User Guide - Page 199
Securing your computer and service by limiting the length of time that a user can stay connected and by configuring the host to automatically disconnect after a specified length of inactivity. This option sets a time limit for only the users or group of users who are assigned to the caller account - Symantec 14541094 | User Guide - Page 200
the Callers tab, right-click the caller item that you want to configure, and then click Properties. 4 In the Caller Properties window, on the Security tab, check Set day and time restrictions for this caller. 5 Click Day and Time Restrictions. 6 In the Caller Day and Time Restrictions window, select - Symantec 14541094 | User Guide - Page 201
Server/2000/NT because these operating systems provide their own methods of drive security (for example, user rights, group policies, and file and folder management. For more information, see the Symantec pcAnywhere Administrator's Guide. To restrict access to computer drives 1 In the Symantec - Symantec 14541094 | User Guide - Page 202
provides the following options to help protect the security of your host sessions and to prevent others You can set a time limit for all sessions on the host computer to protect against denial of service. See "Setting inactivity time limits for sessions" on page 204. You can also set time limits for - Symantec 14541094 | User Guide - Page 203
to prevent others at the host site from viewing your session. See "Securing the host computer upon connection " on page 195. You can also set setting if you are letting a remote user connect to your computer to troubleshoot a problem or if you are running a host session unattended (for example, - Symantec 14541094 | User Guide - Page 204
Other remote users are denied service until the original remote user disconnects. You can protect the host from denial of service by limiting the length of then click Properties. 3 In the Host Properties window, on the Security Options tab, under Session Options, check Disconnect if inactive. 4 - Symantec 14541094 | User Guide - Page 205
systems to protect sensitive but unclassified information in computer and telecommunication systems. This security technology is mandated for many government and financial instructions in the United States and Canada. For more information about the FIPS 140-2 requirements or the validation process - Symantec 14541094 | User Guide - Page 206
performance trade-offs When deciding whether to use encryption and which method to use, you must balance performance with the need for security. Using strong encryption can protect the privacy and integrity of your data. However, it might also slow performance because stronger encryption requires - Symantec 14541094 | User Guide - Page 207
advantage of the strengths of each method: speed and security. Symantec pcAnywhere provides the following options for protecting the level is compatible with earlier versions of pcAnywhere that do not support stronger encryption techniques. To configure pcAnywhere to use pcAnywhere encoding 1 - Symantec 14541094 | User Guide - Page 208
key lengths provide stronger levels of security but might impact performance. See "Understanding the performance trade-offs" on page 206. The Microsoft CryptoAPI is required to support RC4 symmetric encryption in pcAnywhere. You must have Microsoft Internet Explorer 6.x or later installed on your - Symantec 14541094 | User Guide - Page 209
Securing your computer and sessions 209 Using encryption to protect data 5 In the Key length list, select the key length. The options that are available depend - Symantec 14541094 | User Guide - Page 210
computer is running as a service. ■ Configure a connection by exporting your certificate in Microsoft Internet Explorer. Use any export format that secure method. Alternatively, the other user can download your certificate from the certificate authority. Follow the certificate authority's instructions - Symantec 14541094 | User Guide - Page 211
Tools menu, click Internet Options. 2 In the Internet Options window, on the Content tab, click Certificates. 3 Select your certificate, and then click Export. For more information, see the documentation for Microsoft Internet Explorer. Setting up a certificate store A certificate store is a secure - Symantec 14541094 | User Guide - Page 212
to run as a service, that certificate file must be in a location that can be accessed by a service (for example, a key lengths provide stronger levels of security but might impact performance. See " guide you through the configuration, or you can manually configure this information. To manually - Symantec 14541094 | User Guide - Page 213
Securing your computer and sessions 213 Using encryption to protect data 3 In the properties window, on the Encryption tab, under Settings, in the Level list, click - Symantec 14541094 | User Guide - Page 214
. 7 Click Public Key Encryption Wizard. Follow the on-screen instructions to set up the private-key container and certificate common name. and run a session. This includes logon information and security settings. Your caller accounts contain authentication information and access rights for a user - Symantec 14541094 | User Guide - Page 215
your computer and sessions 215 Ways to assess host security To protect a caller account 1 In the Symantec pcAnywhere window, in Advanced View you might be at risk. The Host Assessment Tool only checks for the security settings that are supported by your computer configuration. For example, case- - Symantec 14541094 | User Guide - Page 216
computer and sessions Ways to assess host security Assessment Tool detects that your computer is not configured to support a specific security feature, that feature is not included in the scan. Running the Host Assessment Tool When you open the Host Assessment Tool, the main window lists the names - Symantec 14541094 | User Guide - Page 217
click Browse. 4 Select the folder name that contains the host connection items. 5 Click OK. Analyzing scan results After you run the Host Assessment Tool, the security settings that were checked are listed in the Scan Results box. Beside each item is an indicator, which helps you identify areas for - Symantec 14541094 | User Guide - Page 218
than another does not necessarily mean that the host configuration is secure or not secure. Some security settings might not be appropriate for your environment. For example, the Host Assessment Tool checks for caller accounts that have superuser rights, and if found, identifies the caller with - Symantec 14541094 | User Guide - Page 219
save the results of a scan in a comma-separated values (CSV) format file. This file can be sent to an administrator as a configuration or security monitoring tool or used as a reference for configuring other host connection items. To save scan results 1 In the Symantec pcAnywhere window, on the left - Symantec 14541094 | User Guide - Page 220
220 Securing your computer and sessions Ways to assess host security - Symantec 14541094 | User Guide - Page 221
session activities and track issues for security, troubleshooting, and auditing purposes. For security purposes, you can log information about Symantec pcAnywhere supports centralized logging, so that you can archive the logs on a secure, central server. Although logging can be a useful tool, be - Symantec 14541094 | User Guide - Page 222
application layer protocol that facilitates the exchange of management information between network devices. It is part of the Transmission Control Protocol/Internet Protocol (TCP/IP) protocol suite. Symantec pcAnywhere uses SNMP to send events in the form of SNMPv1 traps to a compatible console - Symantec 14541094 | User Guide - Page 223
if you want to maintain a separate log file for pcAnywhere events. Symantec pcAnywhere lets you send logged events to the local computer or to a secure, central server. For local logging, host-initiated events are logged on the host computer. Remote-initiated events are logged on the remote computer - Symantec 14541094 | User Guide - Page 224
to a central server Symantec pcAnywhere lets you send information about pcAnywhere events to a central server so that others can access it. Sending log files to a secure, central - Symantec 14541094 | User Guide - Page 225
Monitoring and recording sessions 225 Monitoring events in Symantec pcAnywhere server protects the security of the log files and frees the resources on the local computer from storing large log files. Generating pcAnywhere log files on a central server Symantec - Symantec 14541094 | User Guide - Page 226
create reports that track security or performance issues or gather billing or audit information. Once you create a report, you can remove or archive older log file. This information can be useful for security, troubleshooting, billing, or audit purposes. Symantec pcAnywhere provides several - Symantec 14541094 | User Guide - Page 227
format or fixed-field format. To create an activity log report 1 In the Symantec pcAnywhere window, on the left navigation bar, click pcAnywhere Tools. 2 In the right pane, under Application, double-click Activity Log Processing. 3 In the Activity Log Processing window, click Report. 4 In the Choose - Symantec 14541094 | User Guide - Page 228
or delete. 6 Select any of the following: Delete log entries from Removes the data that falls within the specified date range source from the event log both options, the data will be copied to an archive file, and then removed from the source log file. 7 Click OK. If you are creating an archive - Symantec 14541094 | User Guide - Page 229
session" on page 230. Automatically recording a host session Symantec pcAnywhere lets you configure a host computer to automatically record a session for security and audit purposes. This option applies globally to all sessions on the host computer. Recording begins as soon as a connection is - Symantec 14541094 | User Guide - Page 230
230 Monitoring and recording sessions About recording and replaying sessions To automatically record a host session 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences. 2 In the pcAnywhere Options window, on the Host Operation tab, check Record host session for later playback. - Symantec 14541094 | User Guide - Page 231
you want to repeat the playback. To replay a recorded session 1 In the Symantec pcAnywhere window, on the left navigation bar, click pcAnywhere Tools. 2 In the right pane, under Application, double-click Playback Sessions/Screens. 3 In the Select Playback File window, select the record file (*.rcd - Symantec 14541094 | User Guide - Page 232
232 Monitoring and recording sessions About recording and replaying sessions 6 Click OK. The replay window appears on your screen and begins replaying the recorded session. 7 When you are finished, on the File menu, click Exit. Saving information from a recorded session You can save information - Symantec 14541094 | User Guide - Page 233
pcAnywhere CrossPlatform ■ Installing Symantec pcAnywhere CrossPlatform ■ Connecting to a host computer through pcAnywhere CrossPlatform ■ Securing CrossPlatform connections ■ Navigating in a CrossPlatform session About Symantec pcAnywhere CrossPlatform Symantec pcAnywhere CrossPlatform lets you - Symantec 14541094 | User Guide - Page 234
234 Connecting across multiple platforms Installing Symantec pcAnywhere CrossPlatform Installing pcAnywhere CrossPlatform on Windows The installation for Windows includes file transfer and remote capabilities only. Before you install pcAnywhere CrossPlatform, you should ensure that your computer - Symantec 14541094 | User Guide - Page 235
. 5 At the command prompt, type the following command to start the installation: java -jar SetupLinuxMac.jar 6 Follow the on-screen instructions to install Symantec pcAnywhere CrossPlatform. Installing pcAnywhere CrossPlatform on Mac OS X The installation for Mac OS X includes file transfer, remote - Symantec 14541094 | User Guide - Page 236
At the command prompt, type the following command to start the installation: java -jar SetupLinuxMac.jar 5 Follow the on-screen instructions to install Symantec pcAnywhere CrossPlatform. Starting pcAnywhere CrossPlatform You can run pcAnywhere CrossPlatform on a Windows, Linux, or Mac OS X computer - Symantec 14541094 | User Guide - Page 237
for a connection. You can also connect to a pcAnywhere host by manually entering the IP address or name of the host computer. You can Password box, type your password. 6 Click OK. Securing CrossPlatform connections You can secure your CrossPlatform connections in the following ways: ■ Encrypting - Symantec 14541094 | User Guide - Page 238
238 Connecting across multiple platforms Securing CrossPlatform connections ■ Connecting to a serialized host Encrypting your CrossPlatform sessions Encryption is a method of encoding or scrambling data to prevent unauthorized users from reading or - Symantec 14541094 | User Guide - Page 239
type, check Deny alternate algorithm. 8 Click OK. Connecting to a serialized host You can connect to pcAnywhere host computers that use serial IDs for securing sessions. You must embed the same serial ID in the CrossPlatform configuration for the host computer to accept the connection. To connect to - Symantec 14541094 | User Guide - Page 240
240 Connecting across multiple platforms Securing CrossPlatform connections 4 In the Password box, type the password. 5 In the Confirm Password box, retype the password. 6 To encrypt the data stream between the host - Symantec 14541094 | User Guide - Page 241
Connecting across multiple platforms 241 Navigating in a CrossPlatform session To change subnet settings for CrossPlatform host searches 1 In the pcAnywhere CrossPlatform Session Manager window, on the File menu, click Connect. 2 In the pcAnywhere CrossPlatform window, click Change Subnet. 3 In the - Symantec 14541094 | User Guide - Page 242
242 Connecting across multiple platforms Navigating in a CrossPlatform session Figure 11-1 CrossPlatform Session Manager window Table 11-1 lists the tasks that are available on the CrossPlatform Manager toolbar during a CrossPlatform session. You can also access these options from the menu. - Symantec 14541094 | User Guide - Page 243
Connecting across multiple platforms 243 Navigating in a CrossPlatform session Table 11-1 CrossPlatform tasks (continued) Icon Option Description Screen Scale Sizes the host screen to fit in the display area of the CrossPlatform Session Manager window. Use this option when the host computer - Symantec 14541094 | User Guide - Page 244
244 Connecting across multiple platforms Navigating in a CrossPlatform session To transfer files between host computers 1 In the pcAnywhere CrossPlatform Session Manager window, on the toolbar, click the File Transfer icon. To transfer files between host computers, you must be in the tiled view. See - Symantec 14541094 | User Guide - Page 245
Connecting across multiple platforms 245 Navigating in a CrossPlatform session To adjust the video rate during a CrossPlatform session 1 In the Preferences window, under Navigation, in the Set Video Rate bar, move the slider to adjust the video rate for the session. The lower the video rate setting, - Symantec 14541094 | User Guide - Page 246
246 Connecting across multiple platforms Navigating in a CrossPlatform session 4 Click Save. 5 To prevent unauthorized users from opening the file and launching a session, in the Protect File with Password window, type a password. 6 Retype the password for confirmation. 7 Click OK. To open a - Symantec 14541094 | User Guide - Page 247
Remote setup ■ Ways to secure your Web Remote session ■ a server, hard drive, or removable media device. The Web Remote OS X operating system. The Web Remote supports connections to hosts that are running pcAnywhere manually enter a host IP address or computer name to connect to a remote computer - Symantec 14541094 | User Guide - Page 248
can start the Web Remote directly from the pcAnywhere installation CD. You can also copy the Web Remote files onto your hard drive, server, or a removable media device. This lets you start the Web Remote without using the pcAnywhere installation CD. The Web Remote runs as an applet that is embedded - Symantec 14541094 | User Guide - Page 249
setup a browser page. You might receive a security message the first time that you start the manually" on page 42. 2 In the pcAnywhere installation window, click View Administrator Tools. 3 Click Launch Symantec pcAnywhere Web Remote. Starting the Web Remote from a hard drive, server, or removable - Symantec 14541094 | User Guide - Page 250
. See "Running the setup program manually" on page 42. 2 In removable media device ◆ Delete the Web Remote folder and all of the folder contents from your hard drive, server, or a removable media device. Ways to secure your Web Remote session The Web Remote provides the following levels of security - Symantec 14541094 | User Guide - Page 251
the Web Remote secures the logon process supports a variety of authentication types. The authentication type depends on the host computing environment. For example, the host might use Microsoft Active Directory Services (ADS) or Novell Directory Services (NDS) to create and maintain user accounts - Symantec 14541094 | User Guide - Page 252
support stronger encryption techniques. For more information about pcAnywhere encoding, see the Symantec pcAnywhere User's Guide. The Web Remote lets you select the symmetric encryption algorithm that best suits your security and performance needs. Each algorithm uses a string of bits that are known - Symantec 14541094 | User Guide - Page 253
Connecting from a Web browser 253 Ways to secure your Web Remote session How the Web Remote works with compatible with earlier versions of Symantec pcAnywhere hosts. Therefore, the Web Remote does not support connections to host computers that are running pcAnywhere 11.0.x or earlier when both the - Symantec 14541094 | User Guide - Page 254
a Web browser Ways to secure your Web Remote session ■ Symmetric The Web Remote does not support connections to hosts that are information about serialization, see the Symantec pcAnywhere Administrator's Guide. To use a serial ID to secure a connection on Web Remote 1 In the Symantec pcAnywhere - Symantec 14541094 | User Guide - Page 255
to connect to a host through Web Remote You can connect to a host computer in one of the following ways: ■ Select a host from the host list. ■ Manually enter the IP address or computer name of the host. Connecting to a host in the host list The Web Remote automatically searches your local subnet - Symantec 14541094 | User Guide - Page 256
, click Advanced. 2 In the Advanced Options window, under Encryption, configure your encryption settings. 3 Click OK. 4 In the Symantec pcAnywhere Web Remote window, under Manual entry, type the computer name or IP address of the host computer to which you want to connect. 5 Click Connect. 6 In the - Symantec 14541094 | User Guide - Page 257
Connecting from a Web browser 257 What you can do during a Web Remote session What you can do during a Web Remote session When you establish a connection with a host, the Web Remote session window opens. Figure 12-2 shows the Web Remote session window. Figure 12-2 Web Remote session Table 12-1 - Symantec 14541094 | User Guide - Page 258
258 Connecting from a Web browser What you can do during a Web Remote session Table 12-1 Web Remote tasks (continued) Icon Option Description ezScroll Lets you scroll through the screen in any direction using the mouse. See "Using ezScroll to navigate during a Web Remote session" on page 259. - Symantec 14541094 | User Guide - Page 259
Connecting from a Web browser 259 What you can do during a Web Remote session ■ Transfer your clipboard to the host's clipboard 3 Click OK. Increasing video performance during a Web Remote session You can make changes to your video settings during a remote session to improve performance. To increase - Symantec 14541094 | User Guide - Page 260
260 Connecting from a Web browser What you can do during a Web Remote session To change the ezScroll shortcut key 1 In the Web Remote window, on menu bar, click View > Preferences. 2 In the Online Options dialog box, under Navigation, in the ezScroll hot key list, select the shortcut key that you - Symantec 14541094 | User Guide - Page 261
Mobile About Symantec pcAnywhere Mobile Symantec pcAnywhere Mobile provides secure, remote access to computers and servers from a mobile device. It lets you use your device to quickly troubleshoot and resolve helpdesk issues, support and maintain servers, or work remotely. Symantec pcAnywhere Mobile - Symantec 14541094 | User Guide - Page 262
computer for remote management The remote management features in pcAnywhere Mobile let you access commonly used administrator tools so that you can quickly resolve computer problems over a mobile connection. See "What you can do during a remote management session" on page 285. Manage connection - Symantec 14541094 | User Guide - Page 263
Connecting from a mobile device 263 Symantec pcAnywhere Mobile installation Symantec pcAnywhere Mobile installation Before you install pcAnywhere Mobile, you should do the following: ■ Ensure that your computer and device meet the minimum system requirements. ■ Synchronize your device with your - Symantec 14541094 | User Guide - Page 264
264 Connecting from a mobile device Symantec pcAnywhere Mobile installation Table 13-2 Device system requirements (continued) Requirement Description RAM 32 MB Disk space 1 MB Network protocol TCP/IP If you have a previous version of Symantec pcAnywhere Mobile installed You can install - Symantec 14541094 | User Guide - Page 265
Symantec pcAnywhere installation panel, click View Other Installation Options. If the installation window does not appear automatically after you insert the pcAnywhere installation CD, manually run the setup program, and then continue with the installation procedures. See "Running the setup program - Symantec 14541094 | User Guide - Page 266
Symantec pcAnywhere installation panel, click View Other Installation Options. If the installation window does not appear automatically after you insert the pcAnywhere installation CD, manually run the setup program, and then continue with the installation procedures. See "Running the setup program - Symantec 14541094 | User Guide - Page 267
on page 293. If your device is connected to your computer, you can use the Microsoft ActiveSync program to remove pcAnywhere. You can remove pcAnywhere Mobile from your device only, or you can remove it from your device and from the ActiveSync folder on your computer. You should leave the program in - Symantec 14541094 | User Guide - Page 268
pcAnywhere Mobile is not running on your device. 3 On your computer, in the Microsoft ActiveSync window, on the Tools menu, click Add/Remove Programs. 4 In the Add/Remove Programs window, uncheck Symantec pcAnywhere Mobile, and then click OK. To uninstall Symantec pcAnywhere Mobile from your device - Symantec 14541094 | User Guide - Page 269
Connecting from a mobile device 269 Ways to connect another computer from a mobile device Starting Symantec pcAnywhere Mobile Symantec pcAnywhere Mobile is installed in the Programs folder on your device so that you can access the program from the Programs screen. When you start pcAnywhere Mobile, - Symantec 14541094 | User Guide - Page 270
270 Connecting from a mobile device Ways to connect another computer from a mobile device Quick Connect User-defined connections You can use Quick Connect for one-time or infrequent connections to a host computer. See "Starting a mobile connection from Quick Connect" on page 278. You can create - Symantec 14541094 | User Guide - Page 271
management mode, check Start in remote management mode. This option lets you access commonly used administrator tools to quickly resolve computer problems over a mobile connection. This option is supported only on Windows XP/2003 Server/2000/NT computers that are running pcAnywhere 11.5 or later - Symantec 14541094 | User Guide - Page 272
Ways to connect another computer from a mobile device 5 On the following tabs, configure the options that you want to use: Auto Login Server Security Ports You can include logon credentials to automatically log on to the host computer upon connection. If you do not provide this information, you - Symantec 14541094 | User Guide - Page 273
are connecting to a host that is configured for Windows NT authentication using domain accounts, you must also supply the domain. 6 To save your changes, on a pcAnywhere Gateway or Access Server Symantec pcAnywhere Mobile supports connections through the Symantec pcAnywhere Gateway or Access Server. - Symantec 14541094 | User Guide - Page 274
274 Connecting from a mobile device Ways to connect another computer from a mobile device 3 In the IP Address box, enter the IP address of the Symantec pcAnywhere Gateway or Access Server through which you want to connect. 4 In the Password box, enter the pcAnywhere password that is needed to - Symantec 14541094 | User Guide - Page 275
. However, Symantec pcAnywhere Mobile automatically uses symmetric encryption to secure the logon information as it is being transmitted to the is compatible with earlier versions of pcAnywhere that do not support stronger encryption techniques. Symmetric encryption encrypts and decrypts data by - Symantec 14541094 | User Guide - Page 276
to accept the connection. For more information about serialization, see the Symantec pcAnywhere Administrator's Guide. To use a serial ID to secure a connection 1 On the main pcAnywhere Mobile screen, on the command bar, tap Tools > Options. 2 On the Options screen, on the Serial ID tab, enter the - Symantec 14541094 | User Guide - Page 277
addresses to a host search on your mobile device 1 On the main pcAnywhere Mobile screen, do one of the following: 2 On the command bar, tap Tools > Options. 3 On the Network tab, under Name, IP address, or IP subnet to search for hosts, enter the following: .0 where represents - Symantec 14541094 | User Guide - Page 278
the process of reconnecting to a host computer. The connection items that are listed on the main product screen store the connection and security settings that you selected when you configured a connection to a host computer. To start a mobile session from a custom connection item 1 Start pcAnywhere - Symantec 14541094 | User Guide - Page 279
management mode, check Start in remote management mode. This option lets you access commonly used administrator tools to quickly resolve computer problems over a mobile connection. This option is supported only on Windows XP/2003 Server/2000/NT computers that are running pcAnywhere 11.5 or later - Symantec 14541094 | User Guide - Page 280
, configure the options that you want to use: Auto Login Server Security Ports You can include logon credentials to automatically log on to the pcAnywhere Mobile opens in the Task Manager window. The command bar contains tools to assist you while you work in a remote control session. The Actions - Symantec 14541094 | User Guide - Page 281
Connecting from a mobile device 281 Navigating in the Symantec pcAnywhere Mobile session screen Figure 13-2 shows the main pcAnywhere Mobile screen during a remote control session. Figure 13-2 pcAnywhere Mobile session screen Host desktop Actions menu Command bar The following navigation - Symantec 14541094 | User Guide - Page 282
282 Connecting from a mobile device Navigating in the Symantec pcAnywhere Mobile session screen 3 Tap, hold, and drag the screen in the direction that you want to move. 4 Tap ezScroll again to cancel ezScroll. To navigate in the Symantec pcAnywhere Mobile session screen by using ezZoom 1 On the - Symantec 14541094 | User Guide - Page 283
modify navigation preferences during a mobile session 1 On the command bar, tap Tools > Options. 2 On Options screen, on the Navigation tab, select any . To improve performance during a mobile session 1 On the command bar, tap Tools > Options. 2 On the Display tab, select the color level for your - Symantec 14541094 | User Guide - Page 284
computers only. Note: The remote management tools in pcAnywhere Mobile provide additional options for securing the host computer after you end a connections to a Windows, Linux, or Mac OS X thin host are not supported. You must have administrator rights on the host computer to perform some remote - Symantec 14541094 | User Guide - Page 285
management session The remote management tools in pcAnywhere Mobile let you access commonly used administrator tools so that you can quickly resolve computer problems over a mobile connection. the host computer (for example, a support customer's computer), and the results are displayed on the device. - Symantec 14541094 | User Guide - Page 286
, and, if applicable, the domain name for a user account that is configured on the host computer. 4 To change program command (for example, open a folder, document, or Internet resource). This option works like the Run option in Windows support customer's computer), and the results are displayed on the - Symantec 14541094 | User Guide - Page 287
in the Task Manager window. 3 If you are prompted to log on, type the user name, password, and, if applicable, the domain name for a user account that is configured on the host computer. 4 On the Task Manager screen, on the Processes tab, select the process that you want to stop, and - Symantec 14541094 | User Guide - Page 288
on the host computer. For added security, the host user can password-protect . The lock computer and log off commands do not support Windows XP Fast User Switching. To lock a computer or , and, if applicable, the domain name for a user account that is configured on the host computer. 4 On the - Symantec 14541094 | User Guide - Page 289
Connecting from a mobile device 289 What you can do during a remote management session To prompt users before sending a logoff command from a mobile device 1 On the Current host state screen, under Options, tap Prompt user. 2 To include a message in the prompt, under Message to display, enter the - Symantec 14541094 | User Guide - Page 290
type the user name, password, and, if applicable, the domain name for a user account that is configured on the host computer. 4 On the Current host status screen, calls for screen display (for example, telnet) are not supported. Symantec pcAnywhere Mobile maintains a list of unsupported commands - Symantec 14541094 | User Guide - Page 291
Mobile lets you manage the exclusion list by adding or removing commands. This includes custom key mapping, executable commands, and type the user name, password, and, if applicable, the domain name for a user account that is configured on the host computer. 4 On the Command Prompt screen, do one - Symantec 14541094 | User Guide - Page 292
to make them easier to manage and locate. See "Organizing connection items on a mobile device" on page 293. ■ Remove connection items that you no longer need. See "Removing a connection item from a mobile device" on page 293. Renaming a connection item on a mobile device When you create a new - Symantec 14541094 | User Guide - Page 293
a mobile device 1 On the main pcAnywhere Mobile screen, in the connection items list, tap and hold on the connection item that you want to remove. 2 Tap Delete. 3 Tap Yes to confirm. About closing Symantec pcAnywhere Mobile Symantec pcAnywhere Mobile runs in memory until you stop the program. You - Symantec 14541094 | User Guide - Page 294
294 Connecting from a mobile device About closing Symantec pcAnywhere Mobile conserve the memory space on your device. You must close pcAnywhere Mobile before you can uninstall or reinstall the product. Before you close pcAnywhere Mobile, ensure that you have ended any pcAnywhere Mobile sessions - Symantec 14541094 | User Guide - Page 295
Address Translation (NAT) device. It automatically discovers the pcAnywhere hosts that are running on the same subnet on which the pcAnywhere Gateway service is running. You can broaden the search to include additional subnets. Symantec pcAnywhere Gateway allows up to five simultaneous TCP/IP active - Symantec 14541094 | User Guide - Page 296
296 Managing Symantec pcAnywhere Gateway Installing Symantec pcAnywhere Gateway Figure 14-1 How Gateway connections work Remote computers Internet Router (NAT) Gateway Host computers See "Editing port settings for pcAnywhere Gateway " on page 302. Symantec pcAnywhere and Symantec pcAnywhere - Symantec 14541094 | User Guide - Page 297
click OK. Then, in the Destination Folder panel, click Next. 7 In the Gateway Security panel, do one of the following: ■ To assign a password for gateway sessions, Gateway Manager When you start the Symantec pcAnywhere Gateway service, it automatically discovers the pcAnywhere hosts that are running - Symantec 14541094 | User Guide - Page 298
program. You can also open pcAnywhere Gateway from the Windows Start menu. If you enable the Windows Firewall while the Gateway service is running, you must stop the Gateway service and restart it. To start pcAnywhere Gateway ◆ Do one of the following: ■ On the Windows desktop, double-click Symantec - Symantec 14541094 | User Guide - Page 299
3 In the User Defined box, type the new name. 4 Click OK. You must restart the Gateway service before remote users can see the new name. Hiding the pcAnywhere Gateway computer in search results Symantec pcAnywhere Gateway can hide the gateway computer from network search results to increase security. - Symantec 14541094 | User Guide - Page 300
uncheck Display Gateway in TCP/IP search results. 3 Select OK. You must restart the Gateway service for this change to take effect. Securing the Gateway You can secure the Gateway by requiring remote users to use a password each time that they access the Gateway. You can also assign an administrator - Symantec 14541094 | User Guide - Page 301
log Gateway events to the Windows Event Viewer 1 In the Gateway Manager window, on the Edit menu, click Preferences. 2 In the Preferences window, on the Security tab, check Enable logging to the Windows Event Viewer. 3 Select any of the following: ■ Log to the Event Viewer on this computer ■ Log to - Symantec 14541094 | User Guide - Page 302
302 Managing Symantec pcAnywhere Gateway About the Gateway Manager Editing port settings for pcAnywhere Gateway Symantec pcAnywhere Gateway is configured to use ports 5631 (TCP data port) and 5632 (UDP status port) by default. If you change the port setting for pcAnywhere Gateway, you must also - Symantec 14541094 | User Guide - Page 303
the Connectivity tab, under Subnets to find hosts, type the IP address of the subnet that you want to add. 3 Click Add. 4 Click OK. To remove a subnet from Gateway host searches 1 In the Gateway Manager window, on the Edit menu, click Preferences. 2 In the Preferences window, on the Connectivity tab - Symantec 14541094 | User Guide - Page 304
For more information, see the Symantec pcAnywhere Access Server Implementation Guide. To dock to a Symantec pcAnywhere Access Server 1 In , click Yes. Stopping the pcAnywhere Gateway service You can stop the Symantec pcAnywhere Gateway service. This action prevents remote users from connecting - Symantec 14541094 | User Guide - Page 305
options 55 Active Directory Service authentication 192 activity logs 226 activity reports 227 adapters 76 administrator tools 37 ADS authentication 23-24 cache files 27 call waiting 78 Callback 197 caller accounts protecting with passwords 215 restricting access to drives 201 restricting connection - Symantec 14541094 | User Guide - Page 306
computer 179 logging off user 179 pausing 182 rearranging operations 182 removing operations 182 restarting host computer 180 scheduling automatically 186 shutting down host 79 remote 103 customizing 67 directory services host 83 remote 104 display settings 118-119 DOS commands 142, 290 DSL 23-24 - Symantec 14541094 | User Guide - Page 307
Index 307 E encryption about 205, 252 configuring 253 connecting using differing encryption 253 during with Quick Connect sessions 112 encryption levels 207 on pcAnywhere Mobile 274 on the Web Remote 252 pcAnywhere encoding 207, 252 performance trade-offs 206 public-key about 206 certificate store - Symantec 14541094 | User Guide - Page 308
Gateway (continued) launch settings 299 preferences 297 removing subnets 303 securing 300 stopping the service 304 using a modem 302 global options 63 229 resizing screen 118 securing 195 starting automatically 81 how to 84 time limits 199 timing out 204 using Internet 23 waiting for connections - Symantec 14541094 | User Guide - Page 309
35 installation packages 31 Integrated Services Digital Network. See ISDN connections Internet connections 23 IP address for securing 195 logon security 251 low-bandwidth 120 LPT port 67, 79, 103 M Mac connections 130 Mac OS X connections 247 manuals 29 Microsoft Active Directory Services - Symantec 14541094 | User Guide - Page 310
item host 70 remote 92 Novell Bindery 192 Novell Directory Services (NDS) 192, 251 Novell LDAP 192 NT authentication 192 options 258 Open Directory 131 P Package Deployment Tool 38 package installations 42 PAM Authentication 131 items 214 using for caller accounts 215 pcAnywhere CrossPlatform. See - Symantec 14541094 | User Guide - Page 311
security options for Linux 132 initial properties 127, 130 how to connect 125 modifying host properties 134 reconnecting to host 133 using in WinPE 135 R Readme file 31 Registry Editor 146 Remote Access Services 233 using Quick Connect 111 using the Internet 23 using the Web Remote 247 waiting - Symantec 14541094 | User Guide - Page 312
security assessing on host 215 protecting caller accounts 215 protecting connection items 214 understanding performance trade-offs 206 serial connections 79 serial ID 254 serial ports 67, 103 services in Gateway 303 removing in Gateway tools Activity Log Processing 226 using the Host Assessment Tool - Symantec 14541094 | User Guide - Page 313
networks (VPN) 25, 75, 97 W Web browser 247 Web Deployment Tool 39 Web Remote about 247 changing port settings 255 configuring encryption 252 connecting to hosts 255 in-session tasks 257 securing sessions 250 setting up 248 starting 248 supported operating systems 247 using authentication 251
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 |
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Symantec pcAnywhere
User's Guide
10529206