Netgear AX6000 User Manual

Netgear AX6000 Manual

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  • Netgear AX6000 | User Manual - Page 1
    User Manual Orbi Whole Home Tri-Band Mesh WiFi 6 System Orbi Router Model RBR850 Orbi Satellite Model RBS850 Orbi Router Model RBR840 Orbi Satellite Model RBS840 April 2020 202-11974-06 NETGEAR, Inc. 350 E. Plumeria Drive San Jose, CA 95134, USA
  • Netgear AX6000 | User Manual - Page 2
    Orbi Whole Home Tri-Band Mesh WiFi 6 System Support and Community Visit netgear.com/support to get your questions answered and access the latest downloads. You can also check out our NETGEAR Community for helpful advice at community.netgear.com. Regulatory and Legal Si ce produit est vendu au Canada
  • Netgear AX6000 | User Manual - Page 3
    logins 17 Router and satellite labels 17 Set up and manage with the NETGEAR Orbi app 18 Use a web browser to access the router 19 Use the automatic Internet setup option 19 Log in to the Orbi router web interface 20 Change the language 21 Chapter 3 Specify Your Internet Settings Manually set
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    Orbi services 46 Set up security event email notifications 47 Chapter 5 Optimize Performance Enable or disable Wi-Fi Multimedia Quality of Service the router's device name 60 Change the LAN TCP/IP settings 60 Use the router as a DHCP server 62 Disable the DHCP server feature in the router 63
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    router and satellite firmware 81 Check for firmware updates 81 Manually update firmware 82 Manually update satellite firmware 82 Manually update router 87 View satellite status 88 View and manage logs of router activity access 98 Remotely access your router using the Orbi app 98 Chapter 8
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    117 Block VPN client Internet access in the router 118 Use a VPN tunnel to access your Internet service at home....118 Chapter 10 Troubleshooting Quick tips 120 Sequence to restart your network 120 WiFi settings 120 Network settings 120 The router and satellite do not sync 120 You cannot log
  • Netgear AX6000 | User Manual - Page 7
    specifications for Orbi router model RBR850.........136 Technical specifications for Orbi router model RBR840.........138 Technical specifications for Orbi satellites 139 Technical specifications for Orbi satellite model RBS850......139 Technical specifications for Orbi satellite model RBS840
  • Netgear AX6000 | User Manual - Page 8
    WiFi System creates dedicated high-speed WiFi connections to your Internet service. The Orbi router (model RBR850 or model RBR840) connects to your modem or gateway. The Orbi satellite (model RBS850 or model RBS840) extends the WiFi signal throughout your home. This manual describes how to manage
  • Netgear AX6000 | User Manual - Page 9
    Orbi router overview The following sections are an overview of the Orbi router hardware features and LED behavior. Orbi router hardware features The following figures shows the Orbi router hardware features. Figure 1. Orbi router Power LED 6. Reset button 7. Power connector Overview 9 User Manual
  • Netgear AX6000 | User Manual - Page 10
    Orbi router LED behavior The Orbi router has a LED on the front and a Power LED on the back. The following table describes the LED behavior for the router's The router is booting. Blinking amber The router's firmware is resetting to its factory default settings. Blinking red The router's
  • Netgear AX6000 | User Manual - Page 11
    . Orbi satellite hardware features The following figures shows the Orbi satellite hardware features. 1 2 Figure 2. Orbi satellite front and back views 1. Satellite LED 2. Sync button 3. Ethernet ports 1-4 4. Power LED 5. Reset button 6. Power connector 3 4 5 6 Overview 11 User Manual
  • Netgear AX6000 | User Manual - Page 12
    lights blue for three minutes and then turns off. The connection between the satellite and router is fair. The LED lights amber for three minutes and then turns off. The satellite failed to sync with the router. The satellite synced with the router and is working normally. Overview 12 User Manual
  • Netgear AX6000 | User Manual - Page 13
    properly connected to your router and power outlet. Place your Orbi satellite Your Orbi satellite must be within range of your Orbi router's WiFi signal in order for it to sync with your router. Use your satellite's LED to help you determine where to place your satellite. Overview 13 User Manual
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    WiFi 6 System Sync your Orbi satellite with your Orbi router The Orbi satellite that comes with your Orbi router is preset to automatically find and sync to your Orbi router's WiFi signal. To sync your satellite: 1. Place your satellite. For more information, see Place your Orbi satellite on page 13
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    2 Connect to the Network and Access the Router This chapter contains the following sections: • Connect to the network • Types of logins • Router and satellite labels • Set up and manage with the NETGEAR Orbi app • Use a web browser to access the router • Change the language 15
  • Netgear AX6000 | User Manual - Page 16
    11 or later or Android version 10 or later. You can also manually find and select the Orbi router's WiFi network from your WiFi-enabled computer or mobile device. To find and select the WiFi network: 1. Make sure that the router or satellite is receiving power (its Power LED is lit). 2. On your WiFi
  • Netgear AX6000 | User Manual - Page 17
    's or satellite's MAC address and serial number. The label also includes a QR code you can scan during the setup to connect to the Orbi setup network. The following is an example of what the router or satellite label might look like: Connect to the Network and 17 Access the Router User Manual
  • Netgear AX6000 | User Manual - Page 18
    Store or Google Play Store. For more information about the Orbi app, visit https://www.netgear.com/home/apps-services/orbi-app. Note: If you do not want to use the NETGEAR Orbi app, you can use the Orbi router web interface to set up your Orbi devices. For more information about how to access your
  • Netgear AX6000 | User Manual - Page 19
    the router, the NETGEAR installation assistant automatically checks to see if your router can connect to your Internet service. Use the automatic Internet setup option You can set up your router automatically, or you can use a web browser to access the router and set up your router manually. Before
  • Netgear AX6000 | User Manual - Page 20
    the correct configuration information. d. Read Troubleshooting on page 119. If problems persist, register your NETGEAR product and contact NETGEAR technical support. Log in to the Orbi router web interface When you log in to the Orbi, the browser displays the router web interface. You can use the
  • Netgear AX6000 | User Manual - Page 21
    a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is you selected. Connect to the Network and 21 Access the Router User Manual
  • Netgear AX6000 | User Manual - Page 22
    to use your Internet connection is to allow Orbi to detect the Internet connection when you first access the router with a web browser. You can also customize or specify your Internet settings. This chapter contains the following sections: • Manually set up the Internet connection • Specify an
  • Netgear AX6000 | User Manual - Page 23
    System Manually set up the Internet connection You can view or change the router's Internet connection settings. Specify an Internet connection without a login To specify the Internet connection settings: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network
  • Netgear AX6000 | User Manual - Page 24
    Select a Router MAC Address radio button: • Use Default Address. Use the default MAC address. • Use Computer MAC Address. The router captures and a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the Manual
  • Netgear AX6000 | User Manual - Page 25
    the Service Name (if Required) field. 10. From the Connection Mode menu, select Always On, Dial on Demand, or Manually Connect. 11. To change the number of minutes until the Internet login time out, in the Idle Timeout (In minutes) field, type the number of minutes. This is how long the router keeps
  • Netgear AX6000 | User Manual - Page 26
    Orbi Whole Home Tri-Band Mesh WiFi 6 System 16. Click the Test button to test your Internet connection. Manage an IPv6 Internet connection The router supports many different types of IPv6 Internet connections for which you can specify the settings manually. Requirements for entering IPv6 addresses
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    Orbi Whole Home Tri-Band Mesh WiFi 6 System Your Internet service device that is connected to your Orbi network. 2. Enter orbilogin.com. page adjusts. The router automatically detects the information Router's IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router
  • Netgear AX6000 | User Manual - Page 28
    might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting specifies how the router assigns IPv6 web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the 28 User Manual
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    but some IPv6 systems might not support the DHCv6 client function. • router generates one automatically from its MAC address. 10. Click the Apply button. Your settings are saved. Set up an IPv6 6rd tunnel Internet connection The 6rd protocol makes it possible to deploy IPv6 to sites using a service
  • Netgear AX6000 | User Manual - Page 30
    assigned for use within the service provider's network. This mapping allows for automatic determination of IPv4 tunnel endpoints from IPv6 prefixes, allowing stateless operation of 6rd. With a 6rd Tunnel configuration, the router follows the RFC5969 standard, supporting two ways to establish a 6rd
  • Netgear AX6000 | User Manual - Page 31
    not support the DHCv6 client function. • Auto Config. This is the default setting. This setting specifies how the router assigns IPv6 Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin Manual
  • Netgear AX6000 | User Manual - Page 32
    Server. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting specifies how the router assigns IPv6 addresses to the devices on your home network. 9. (Optional) Select the Use
  • Netgear AX6000 | User Manual - Page 33
    packets. The router does not process any IPv6 header packets. To set up a pass-through IPv6 Internet connection: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. > IPv6. The IPv6 page displays. Specify Your Internet Settings 33 User Manual
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    some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting specifies how the router assigns IPv6 addresses to the mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. Specify Your Internet Settings 34 User Manual
  • Netgear AX6000 | User Manual - Page 35
    Orbi Whole Home Tri-Band Mesh WiFi 6 System A is acquired, the field displays Not Available. • Router's IPv6 Address on LAN. This field shows the IPv6 address that is acquired for the router's LAN interface. The number after the slash (/) domain name. Specify Your Internet Settings 35 User Manual
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    Server. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting specifies how the router assigns IPv6 addresses to the devices on your home network (the LAN). 10. (Optional) Select
  • Netgear AX6000 | User Manual - Page 37
    not provide a service name, leave this field blank. Note: The default setting of the Connection Mode field is Always On to provide a steady IPv6 connection. The router never terminates the connection. If the connection is terminated, for example, when the modem is turned off, the router attempts to
  • Netgear AX6000 | User Manual - Page 38
    experience problems connecting to your ISP or other Internet service, and the technical support of either the ISP or NETGEAR recommends to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. Specify Your Internet Settings 38 User Manual
  • Netgear AX6000 | User Manual - Page 39
    Orbi button. Your settings are saved. If you suspect an MTU problem, a common solution is to change the MTU to 1400. the maximum value of 1500 until the problem goes away. The following table describes common MTU VPN, and is the default value for NETGEAR routers, adapters, and switches. Used in PPPoE
  • Netgear AX6000 | User Manual - Page 40
    4 Control Access to the Internet The router comes with a built-in firewall that helps protect your home network are used to block Internet sites • Avoid blocking on a trusted computer • Block services from the Internet • Manage network access control lists • Schedule when to block Internet sites and
  • Netgear AX6000 | User Manual - Page 41
    To set up access control: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name click the Allow button. Control Access to the Internet 41 User Manual
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    Orbi a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin schedule that you set. (See Schedule When to Block Internet Sites and Services on page 56.) • Always. Turn on keyword blocking all the time,
  • Netgear AX6000 | User Manual - Page 43
    button. The keyword is added to the keyword list. The keyword list supports up to 32 entries. 8. Click the Apply button. Keyword blocking a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin Manual
  • Netgear AX6000 | User Manual - Page 44
    from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. service. You can block the services all the time or based on a schedule. To block services: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi
  • Netgear AX6000 | User Manual - Page 45
    Orbi Whole Home Tri-Band Mesh WiFi 6 System 3. Enter the admin user Only This IP Address. Block services for a single computer. • IP Address Range. Block services for a range of computers with consecutive IP addresses on your network. • All lP Addresses. Block services for all computers on your
  • Netgear AX6000 | User Manual - Page 46
    Orbi a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin used to block sites and to block services. For information about how to specify what you want the router to block, see Use keywords to block
  • Netgear AX6000 | User Manual - Page 47
    can email you its logs of router activity. The log records router activity and security events such as attempts to access blocked sites or services. To set up email notifications: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com
  • Netgear AX6000 | User Manual - Page 48
    Orbi Whole Home Tri-Band Mesh WiFi 6 System The user name is admin. The password is the one that you specified the first time that you time, and select the am or pm radio button. 12. Click the Apply button. Your settings are saved. Control Access to the Internet 48 User Manual
  • Netgear AX6000 | User Manual - Page 49
    Logs are sent automatically. If the log fills before the specified time, it is sent. After the log is sent, it is cleared from the router memory. If the router cannot email the log and the log buffer fills, the router overwrites the log. Control Access to the Internet 49 User Manual
  • Netgear AX6000 | User Manual - Page 50
    5 Optimize Performance This chapter contains the following sections: • Enable or disable Wi-Fi Multimedia Quality of Service • Improve network connections with Universal Plug and Play 50
  • Netgear AX6000 | User Manual - Page 51
    Orbi Whole Home Tri-Band Mesh WiFi 6 System Enable or disable Wi-Fi Multimedia Quality of Service Wi-Fi Multimedia Quality of Service the client running that application. Legacy applications that do not support WMM and applications that do not require QoS are assigned to Performance 51 User Manual
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    devices can automatically discover the services from other registered UPnP devices a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens the router broadcasts its UPnP information. This value can range from Performance 52 User Manual
  • Netgear AX6000 | User Manual - Page 53
    Orbi Whole Home Tri-Band Mesh WiFi 6 System The time to live for the advertisement is measured in hops (steps) for each UPnP packet sent. Hops are the steps a packet takes between routers. The number of hops can range Portmap Table, click the Refresh button. Optimize Performance 53 User Manual
  • Netgear AX6000 | User Manual - Page 54
    basic WiFi settings • Change the WiFi password or security level • Set up a guest WiFi network • Change your region • Use the router as a WiFi access point only • Set up router mode • Generate a new backhaul password • Set up a bridge for a port group or VLAN tag group • Get Multi-Gig Internet with
  • Netgear AX6000 | User Manual - Page 55
    router to respond to a ping to its WAN (Internet) port. To view the WAN settings: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi against denial of service attacks such as This feature allows your router to be discovered. Use how the router processes inbound
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    router to use Dynamic DNS. Then the router notifies the Dynamic DNS service provider whenever its IP address changes. When you access your Dynamic DNS account, the service a free NETGEAR account: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. Manual
  • Netgear AX6000 | User Manual - Page 57
    box above the Register button. 12. Click the Register button. 13. Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service. 14. To check that Dynamic DNS is enabled in the router, click the Show Status button. A message displays the Dynamic DNS status. Specify a Dynamic DNS
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    10. For a NETGEAR account, in the service is enabled in the router , click the Show Status button. A message displays the Dynamic DNS status. Change the Dynamic DNS settings To change your settings: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi Manual
  • Netgear AX6000 | User Manual - Page 59
    from the Internet that is not a response to one of your local computers or a service that you configured in the Port Forwarding/Port Triggering page. Instead of discarding this traffic, you can specify that the router forwards the traffic to one computer on your network. This computer is called the
  • Netgear AX6000 | User Manual - Page 60
    router's device name: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network router's default LAN IP configuration is as follows: • LAN IP address. 192.168.1.1 • Subnet mask. 255.255.255.0 These addresses are part of the designated private address range Manual
  • Netgear AX6000 | User Manual - Page 61
    from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. router incorporates the RIP information that it receives. b. Select the RIP version: • Disabled. This is the default setting. • RIP-1. This format is universally supported Manual
  • Netgear AX6000 | User Manual - Page 62
    you can save part of the range for devices with fixed addresses. To use the router as a DHCP server and specify the pool of IP addresses that the router assigns: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window
  • Netgear AX6000 | User Manual - Page 63
    Orbi Whole Home Tri-Band Mesh WiFi 6 System 7. Click the Apply button. Your settings are saved. The router delivers the following parameters to any LAN device that requests DHCP: • An IP address from the range that you defined • Subnet mask • Gateway IP address (the router's LAN IP address) • DNS
  • Netgear AX6000 | User Manual - Page 64
    router's DHCP server. Assign reserved IP addresses to computers or servers that require permanent IP settings. Reserve an IP address To reserve an IP address: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi IP address from the router's LAN subnet, router's
  • Netgear AX6000 | User Manual - Page 65
    a reserved address entry: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The LAN Setup. The LAN Setup page displays. Specify Network Settings 65 User Manual
  • Netgear AX6000 | User Manual - Page 66
    modem to an ISP. • Your home network includes an ISDN router for connecting to the company where you are employed. This router router, network, your router forwards your router to access 134.177.0.0 through the ISDN router the ISDN router at 192 Orbi network. 2. Enter orbilogin.com. A login
  • Netgear AX6000 | User Manual - Page 67
    the number of routers between your network and the destination. Usually, a setting of 2 or 3 works. 13. Click the Apply button. The static route is added. Edit a static route To edit a static route: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network
  • Netgear AX6000 | User Manual - Page 68
    To delete a static route: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user The route is removed from the table. Specify Network Settings 68 User Manual
  • Netgear AX6000 | User Manual - Page 69
    Orbi Whole Home Tri-Band Mesh WiFi 6 System Specify basic WiFi settings The router and satellite come preset with the same WiFi network name (SSID) and the same WiFi security. You can find the SSID and password on the router label and on the satellite label. If you log in to the router and change
  • Netgear AX6000 | User Manual - Page 70
    router automatically sends the new settings to the satellite. We recommend that you do not disable security. To change the WPA settings: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi Wireless Settings page displays. Specify Network Settings 70 User Manual
  • Netgear AX6000 | User Manual - Page 71
    . The router sends the new settings to the satellite. Set up a guest WiFi network To set up a guest WiFi network: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the Orbi Manual
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    to the satellite. Change your region To view or change your region: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. Specify Network Settings 72 User Manual
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    as a WiFi access point only on the same local network as another router or gateway. For example, you can use the Orbi router as a WiFi access point that connects to a gateway or modem router that you already use for your Internet service. In this situation, you do not need to change the settings for
  • Netgear AX6000 | User Manual - Page 74
    is in AP mode. • Enable fixed IP settings on this device (not recommended). Use this setting if you want to manually assign a specific IP address to the Orbi router while it is in AP mode. Using this option effectively requires advanced network experience. Note: To avoid interference with other
  • Netgear AX6000 | User Manual - Page 75
    service or firewall. Based on what your Internet service provider (ISP) requires, for the device to connect to the ISP's network directly, you can enable the bridge between the device and the router's Internet port or add new VLAN tag groups to the bridge. Specify Network Settings 75 User Manual
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    Orbi Whole Home Tri-Band Mesh WiFi 6 System Note: If your ISP provides directions on how to set up a bridge for IPTV and Internet service, follow those directions. Note: This feature is only supported if the router is in router to the Ethernet port on the router to which the device is connected.
  • Netgear AX6000 | User Manual - Page 77
    router's Network Address Translation (NAT) service. You can add VLAN tag groups to a bridge and assign VLAN IDs and priority values to each VLAN tag group. To add a VLAN tag group and enable the bridge: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi Manual
  • Netgear AX6000 | User Manual - Page 78
    ) by aggregating the Internet port and Ethernet port 1 on the Orbi router. To set up Internet port aggregation, you need the following: • A service provider that offers an Internet speed that's over 1 Gbps. • A modem that supports an Internet speed that's over 1 Gbps and Internet port aggregation
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    Orbi Whole Home Tri-Band Mesh WiFi 6 System c. Enter the router admin user name and password. The user name is admin. Apply button. Your settings are saved. 3. Connect the Internet port and Ethernet port 1on your router to two Ethernet ports on your modem. Specify Network Settings 79 User Manual
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    devices connected to the network or edit device information • View satellites connected to the network or edit satellite information • Monitor Internet traffic • Manage the router configuration file • Set up remote management • Use remote access • Remotely access your router using the Orbi app 80
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    Orbi Whole Home Tri-Band Mesh WiFi 6 System Update the router and satellite firmware You can use the router web interface to check if new firmware is available and update your router and satellite, or you can manually update the firmware for your router and satellite. Check for firmware updates To
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    update the firmware on your Orbi router and satellite, follow these high level steps: 1. Visit netgear.com/support and download the firmware for both your Orbi router and satellite. 2. Update the firmware on your Orbi satellite. For more information, see Manually update satellite firmware on page 82
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    version on the Status page. The firmware on your Orbi satellite is updated. Manually update router firmware We recommend that you update your router's firmware after you update the satellite's firmware. WARNING: Make sure that your satellite completes its firmware update before you update your
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    router with the user name admin. This password is not the one that you use to access the Orbi connected to your Orbi network. 2. Enter router web interface. We recommend that you enable the password reset feature so that you can reset the password if it is forgotten. This reset process is supported
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    is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Click the Cancel button. If password reset is enabled, you are prompted to enter the router's serial number. You can find the router's serial number on the router label. 4. Enter the router's serial number in the
  • Netgear AX6000 | User Manual - Page 86
    status and usage information To view router status and usage information: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. -sensitive. The BASIC Home page displays. Manage Your Network 86 User Manual
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    router was last restarted. • Port. The statistics for the WAN (Internet) and LAN (Ethernet) ports. For each port, the page displays the following information: - Status. The link status of the port. - TxPkts. The number of packets transmitted on this port since reset or manual to your Orbi network.
  • Netgear AX6000 | User Manual - Page 88
    to the router. • DNS Server. The IP address of the Domain Name Service server that Orbi network. To view your satellite's status: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router
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    that you entered for the router. The satellite's status displays. View and manage logs of router activity The log is a router actions. Up to 256 entries are stored in the log. To view and manage logs: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi Manual
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    a wired Ethernet connection or WiFi connection. • Connected Orbi. This section displays the Orbi router or satellite that the device is connected to. The Orbi router's or satellite's MAC address also displays. 5. To update this page, click the Refresh button. Manage Your Network 90 User Manual
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    that are connected to your Orbi network. You can also edit the information that displays on the Attached Devices page in the router web interface. View satellites connected to the network You can view the satellites that are connected to your Orbi network. Manage Your Network 91 User Manual
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    through a wired Ethernet connection or 2G or 5G WiFi connection. • Connected Orbi. This section displays the Orbi router or satellite that the satellite is connected to. The Orbi router's or satellite's MAC address also displays. • Backhaul Status. This section displays the backhaul connection
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    Orbi Whole Home Tri-Band Mesh WiFi 6 System A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that Traffic Meter. The Traffic Meter page displays. 5. Select the Enable Traffic Meter check box. Manage Your Network 93 User Manual
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    Orbi , click the Restart Counter Now button. 9. If you want the router to issue a warning message before the monthly limit of Mbytes or hours Status button. Manage the router configuration file The configuration settings of the router are stored within the router in a configuration file. You
  • Netgear AX6000 | User Manual - Page 95
    Back up settings To back up the router's configuration settings: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A button. The file is uploaded to the router and the router reboots. Manage Your Network 95 User Manual
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    to do this if you move the router to a different network. To erase the configuration settings: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A See Change the admin password on page 84. Manage Your Network 96 User Manual
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    connected to your Orbi network. 2. Enter the router's range of IP addresses on the Internet, select the IP Address Range radio button. Enter a beginning and ending IP address to define the allowed range router access. Choose a number from 1024 to 65535, but do not use the number of any common service
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    Before you can use remote access with the Orbi app, you must update your router's firmware and download the latest Orbi app for your mobile device. To download the latest Orbi app for your mobile device, visit https://www.netgear.com/home/apps-services/orbi-app. Manage Your Network 98 User Manual
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    8 Customize Internet Traffic Rules for Ports You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features. This chapter includes the following sections: • Manage port forwarding to a local server • Manage port triggering
  • Netgear AX6000 | User Manual - Page 100
    The router can router of service, application the service. The is connected to your Orbi network. 4. Enter service type. 8. From the Service Name menu, select the service name. If the service that you want to add is not in the menu, create a custom service. See Add a custom port forwarding service
  • Netgear AX6000 | User Manual - Page 101
    Orbi Whole Home Tri-Band Mesh WiFi 6 System The service displays in the table. Add a custom port forwarding service To add a custom service: 1. Find out which port number or range of numbers the application uses. You can usually find this information by contacting the publisher of the application or
  • Netgear AX6000 | User Manual - Page 102
    in the table on the Port Forwarding / Port Triggering page. Edit a port forwarding service To edit a port forwarding entry: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and
  • Netgear AX6000 | User Manual - Page 103
    a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin next to the service name. 7. Click the Delete Service button. The port forwarding entry is removed from the table. How the router implements the port
  • Netgear AX6000 | User Manual - Page 104
    Orbi Whole Home Tri-Band Mesh WiFi 6 System 5. Your router performs range of ports to a single local computer. Port triggering can dynamically open ports to any computer when needed and close the ports when they are no longer needed. Customize Internet Traffic Rules 104 for Ports User Manual
  • Netgear AX6000 | User Manual - Page 105
    Band Mesh WiFi 6 System Add a port triggering service To add a port triggering service: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login Ending Port fields. Customize Internet Traffic Rules 105 for Ports User Manual
  • Netgear AX6000 | User Manual - Page 106
    Orbi Whole Home Tri-Band Mesh WiFi 6 System 13. Click the Apply button. The service mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. box is selected, the router does not use port router detects no activity. This value is required because the router the router to open more
  • Netgear AX6000 | User Manual - Page 107
    Orbi , you can tell the router, "When you initiate a router stores the original information, performs your router with destination port 113. 6. When your router receives your computer. The router replaces the message's router eventually senses a period of inactivity in the communications. The router
  • Netgear AX6000 | User Manual - Page 108
    networking (VPN). This chapter explains how to set up and use VPN access. This chapter includes the following sections: • Set up a VPN connection • Specify VPN service in the router • Install OpenVPN software • Use a VPN tunnel on your Windows-based computer • Use VPN to access your Internet
  • Netgear AX6000 | User Manual - Page 109
    your network. The router supports these accounts: NETGEAR, No-IP, and Dyn. If your Internet service provider (ISP) service settings in the router before you can use a VPN connection. To specify the VPN service: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi
  • Netgear AX6000 | User Manual - Page 110
    service type, select the UCP or TCP radio button. 9. To change the TAP mode service port, type the port number that you want to use in the field. The default port number is 12974. 10. Click the Apply button. Your settings are saved. VPN is enabled in the router router router your Orbi network.
  • Netgear AX6000 | User Manual - Page 111
    Orbi Whole Home Tri-Band Mesh WiFi 6 System 5. Make sure that the Enable VPN Service check box is selected. 6. Specify any VPN service settings on the page. For more information, see Specify VPN service in the router on and click the I Agree button. Use VPN to Access Your Network 111 User Manual
  • Netgear AX6000 | User Manual - Page 112
    Orbi Whole Home Tri-Band Mesh WiFi 6 System 13. Leave OpenVPN\config\ by default. 18. For a client device with Windows, modify the VPN interface name to NETGEAR-VPN: a. On your computer, go to the Networks page. If you are using Windows 10, select . Use VPN to Access Your Network 112 User Manual
  • Netgear AX6000 | User Manual - Page 113
    page displays. 4. Select ADVANCED > Advanced > VPN Service. The VPN Service page displays. 5. Make sure that the Enable VPN Service check box is selected. 6. Specify any VPN service settings on the page. For more information, see Specify VPN service in the router on page 109. 7. Click the For non
  • Netgear AX6000 | User Manual - Page 114
    page displays. 4. Select ADVANCED > Advanced > VPN Service. The VPN Service page displays. 5. Make sure that the Enable VPN Service check box is selected. 6. Specify any VPN service settings on the page. For more information, see Specify VPN service in the router on page 109. 7. Click the For Smart
  • Netgear AX6000 | User Manual - Page 115
    or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login Service. The VPN Service page displays. 5. Make sure that the Enable VPN Service check box is selected. 6. Specify any VPN service settings on the page. For more information, see Specify VPN service in the router
  • Netgear AX6000 | User Manual - Page 116
    Orbi Whole Home Tri-Band Mesh WiFi 6 System established, you cannot access your home router or your home network with the OpenVPN software. The default LAN IP address scheme for the router is . You can launch a web browser and log in to your router. Use VPN to Access Your Network 116 User
  • Netgear AX6000 | User Manual - Page 117
    you travel to a geographic location that doesn't support all the Internet services that you use at home. For example, your Netflix account might work at home but not in a different country. Set up VPN client Internet access in the router By default, the router is set up to allow VPN connections only
  • Netgear AX6000 | User Manual - Page 118
    Orbi Whole Home Tri-Band Mesh WiFi 6 System Block VPN client Internet access in the router By default, the router is set up to allow VPN connections only to your home network, not to the Internet service for your home network. If you changed this setting to allow Internet access, you can change it
  • Netgear AX6000 | User Manual - Page 119
    10 Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your Orbi router or satellite. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for product and contact information. This chapter includes
  • Netgear AX6000 | User Manual - Page 120
    Orbi Whole Home Tri-Band Mesh WiFi 6 System Quick tips This section describes tips for troubleshooting some common problems. Sequence to restart your network When you restart your network, follow this sequence: 1. Turn off and unplug the modem. 2. Turn off the router. 3. Plug in the modem and turn
  • Netgear AX6000 | User Manual - Page 121
    LED lights amber, move the satellite closer to the router and try again. The satellite must be within range of the router's WiFi cover area for a good connection to the router. You cannot log in to the router Make sure that your computer or mobile device is connected to the Orbi WiFi network. If you
  • Netgear AX6000 | User Manual - Page 122
    cable or DSL modem to recognize your new router by restarting your network. For more information, see Sequence to restart your network on page 120. If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following: • Your Internet service provider (ISP
  • Netgear AX6000 | User Manual - Page 123
    Orbi Whole Home Tri-Band Mesh WiFi 6 System • Your ISP might check for your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection. Other browsers provide similar options. Troubleshooting 123 User Manual
  • Netgear AX6000 | User Manual - Page 124
    service name, user name, or password, or your ISP might be experiencing a provisioning problem. Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted to the network. Troubleshoot WiFi connectivity If you are experiencing trouble connecting to the Orbi
  • Netgear AX6000 | User Manual - Page 125
    WiFi-enabled computer or mobile device support this standard? • Did your computer or WiFi device automatically connect to a different WiFi network in your area, such as a WiFi hotspot? Troubleshoot your network using the ping utility Most network devices and routers contain a ping utility that sends
  • Netgear AX6000 | User Manual - Page 126
    IP address specified by the subnet mask) is different from the network address of the remote device. • Check to see that your cable or DSL modem is connected and functioning. Troubleshooting 126 User Manual
  • Netgear AX6000 | User Manual - Page 127
    Orbi Whole Home Tri-Band Mesh WiFi 6 modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If your ISP does this, configure your router to "clone" or "spoof" the MAC address from the authorized computer. Troubleshooting 127 User Manual
  • Netgear AX6000 | User Manual - Page 128
    11 Supplemental Information This appendix covers the following topics: • Factory settings for Orbi routers • Factory settings for Orbi satellites • Technical specifications for Orbi routers • Technical specifications for Orbi satellites 128
  • Netgear AX6000 | User Manual - Page 129
    for Orbi router model RBR850. Table 6. Factory default settings for model RBR850 Feature Router login User login URL User name (case-sensitive) Login password (case-sensitive) Internet connection WAN MAC address WAN MTU size Port speed Local network (LAN) LAN IP Subnet mask DHCP server DHCP range
  • Netgear AX6000 | User Manual - Page 130
    Orbi Whole Home Tri-Band Mesh WiFi 6 System Table Internet) Source MAC filtering Disabled WiFi WiFi communication Enabled SSID name See router label Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto WW and JP: Channel 108 Supplemental Information 130 User Manual
  • Netgear AX6000 | User Manual - Page 131
    Orbi router model RBR840 The following table shows the factory default settings for Orbi router model RBR840. Table 7. Factory default settings for model RBR840 Feature Default Setting Router mask 255.255.255.0 DHCP server Enabled DHCP range 192.168.1.2 to 192.168.1.254 DHCP starting Manual
  • Netgear AX6000 | User Manual - Page 132
    your Orbi satellite to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the Orbi satellite for at least seven seconds. The Orbi satellite resets, and returns to the factory settings. Supplemental Information 132 User Manual
  • Netgear AX6000 | User Manual - Page 133
    Orbi satellite model RBS850 The following table shows the factory default settings for Orbi satellite model RBS850. Table 8. Factory default settings for model RBS850 Feature Default Setting Router out to the Internet) Source MAC filtering Disabled Supplemental Information 133 User Manual
  • Netgear AX6000 | User Manual - Page 134
    157 WW and JP: Channel 108 Factory settings for Orbi satellite model RBS840 The following table shows the factory default settings for Orbi satellite model RBS840. Table 9. Factory default settings for model RBS850 Feature Router login User login URL User name (case-sensitive) Login password
  • Netgear AX6000 | User Manual - Page 135
    Orbi Whole Home Tri-Band Mesh WiFi 6 System Table ) Source MAC filtering Disabled WiFi WiFi communication Enabled SSID name See satellite label Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto otherwise, varies by region Supplemental Information 135 User Manual
  • Netgear AX6000 | User Manual - Page 136
    JP: Channel 108 Technical specifications for Orbi routers The following are the technical specifications for the Orbi routers. Technical specifications for Orbi router model RBR850 The following table shows with 10BASE-T, 100BASE-TX, 1000BASE-T, or RJ-45 Supplemental Information 136 User Manual
  • Netgear AX6000 | User Manual - Page 137
    IEEE 802.11a/n/ac/ax 5 GHz-1024-QAM support Maximum number of computers per wireless network Limited by the amount of WiFi network traffic generated by each node (typically 50-70 nodes) 2.4 GHz: 127 5 GHz (front haul): 127 2.4 GHz operating frequency range 2.412-2.472 GHz (Europe ETSI, Japan, and
  • Netgear AX6000 | User Manual - Page 138
    specifications for Orbi router model RBR840 The following table shows the technical specifications for Orbi router model RBR840 IEEE® 802.11b/g/n/ax 2.4 GHz-256-QAM support Radio 2 data encoding standards IEEE 802.11a/n/ac/ax 5 GHz-1024-QAM support Radio 3 data encoding standards IEEE 802.11a/n/ac
  • Netgear AX6000 | User Manual - Page 139
    range 5.18-5.24 GHz and 5.745-5.825 GHz (US and China) 5.18-5.24 GHz and 5.5-5.7 GHz (Europe and Japan) 802.11 security WPA-PSK [TKIP] WPA2-PSK [AES] WPA3-PSK Technical specifications for Orbi satellites 55032, EN 55035, Class B AS/NZS CISPR 32, Class B Supplemental Information 139 User Manual
  • Netgear AX6000 | User Manual - Page 140
    802.11a/n/ac/ax 5 GHz-1024-QAM support Maximum number of computers per wireless network Limited by the amount of WiFi network traffic generated by each node (typically 50-70 nodes). 2.4 GHz: 127 5 GHz (front haul): 127 2.4 GHz operating frequency range 2.412-2.472 GHz (Europe ETSI, Japan, and
  • Netgear AX6000 | User Manual - Page 141
    Home Tri-Band Mesh WiFi 6 System Technical specifications for Orbi satellite model RBS840 The following table shows the technical specifications for Orbi satellite model RBS840. Table 13. Technical specifications for model RBS840 Feature Description Data and routing protocols TCP/IP, DHCP
  • Netgear AX6000 | User Manual - Page 142
    2.412-2.472 GHz (Europe ETSI, Japan, and China) 2.412-2.462 GHz (US) 5 GHz operating frequency range 5.18-5.24 GHz and 5.745-5.825 GHz (US and China) 5.18-5.24 GHz and 5.5-5.7 GHz (Europe and Japan) 802.11 security WPA-PSK [TKIP] WPA2-PSK [AES] WPA3-PSK Supplemental Information 142 User Manual
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User Manual
Orbi Whole Home Tri-Band
Mesh WiFi 6 System
Orbi Router Model RBR850
Orbi Satellite Model RBS850
Orbi Router Model RBR840
Orbi Satellite Model RBS840
NETGEAR, Inc.
350 E. Plumeria Drive
April 2020
San Jose, CA 95134, USA
202-11974-06