2003 Mercury Mountaineer Warranty Guide 3rd Printing
2003 Mercury Mountaineer Manual
2003 Mercury Mountaineer manual content summary:
- 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 1
Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center. In the United States: Ford Motor Company Customer In Canada: Ford Motor Company Customer Relationship Centre of Canada, - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 2
- 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 3
VEHICLE LIMITED WARRANTY FOR YOUR 2003-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? Bumper To Bumper Coverage Safety Restraint Coverage Corrosion Coverage 7.3L PowerStrokeா Diesel Engine Coverage What Is Not Covered? 4. IN ADDITION ...Roadside Service (United States, Puerto Rico - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 4
Coverage Explanation Of California Emissions Warranties What Is Covered? What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. DISPUTE SETTLEMENT BOARD 11. STATE - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 5
apply to your 2003-model car or light truck. If you bought a previously owned 2003-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 6
of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Service Guide will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 7
by you, the owner of the vehicle. During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 8
); or • an implied warranty of fitness for a particular purpose (that the car or light truck is suitable for your special purposes). These implied warranties are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the applicable time period provided by - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 9
more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION (Perforation only) 7.3L POWERSTROKE DIESEL ENGINE - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 10
tire service center during the Ford Bumper to Bumper Coverage period for a covered repair (replacement or adjustment), you may be charged a prorated amount for wear or other charges. If so, you should present your paid invoice detailing the nature of the charges to any Ford Motor Company dealership - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 11
block, heads and all internal parts, intake and exhaust manifolds, flywheel, timing gear, harmonic balancer, valve covers, oil pan and pump, water pump, fuel system (excluding fuel lines and fuel tank), high pressure lines, gaskets and seals, glow plugs, turbocharger, powertrain control module - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 12
by Improper Maintenance Your New Vehicle Limited Warranty does not cover damage caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong part, fuel, oil, lubricants, or fluids. See the Owner Guide for correct fluid types and levels, and consult the Scheduled - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 13
Ford Ambulance Prep Package, see important information about ambulance conversions (page 28). • any Ford or Mercury vehicles (except Excursion modified by a Qualified Vehicle Modifier using the XLT package with a 6.8L engine and 4:30 axle (XC3)) that are converted to limousines. This will void the - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 14
after Bumper to Bumper Coverage has ended, Ford can arrange roadside assistance and charge your credit card unless the problem is covered by towed because a covered part has failed during the Bumper to Bumper Warranty period, Ford will cover towing to the nearest Ford Motor Company dealership. 10 - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 15
WARRANTY Passenger Cars & Light Duty Trucks Certified Heavy Duty Engines Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions Related Parts Certain Emissions Parts* 2/24,000 8/80,000 3/36,000 5/50,000 8/80,000 * Catalytic converters, compuvalve, electronic emissions control unit - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 16
cars and light duty trucks (vehicles with a GVWR of 8,500 pounds or less), Ford Motor Company also provides coverage, including labor and diagnosis, for 8 years or 80,000 miles (whichever occurs first) for these emissions parts: • catalytic converter • compuvalve • electronic emissions control - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 17
Converter • Cold Start Enrichment System • Cold Start Fuel Injector (1) • Compuvalve • Controls for Deceleration • Electronic Ignition System • Exhaust Pipe (Manifold to Catalyst) • Electronic Engine Control Sensors and Switches • Evaporative Emission Control System • Exhaust Gas Recirculation - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 18
Injection System • Spark Control Components • Spark Plugs and Ignition Wires • Synchronizer Assembly • Throttle Body Assembly (MFI) • Turbocharger Assembly • Vehicle Communication Link (VCL) Module (1) Flex Fuel vehicle only Important Information About List of Parts Also covered by the two emissions - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 19
5/50,000 3/50,000 * Gross Vehicle Weight Rating ** These specific parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board certified your vehicle for sale in California. ***Diesel engine vehicles are covered for 5 years or 100,000 miles - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 20
has been no abuse, neglect, or improper maintenance of your vehicle. Your emission control system may include parts such as the carburetor or fuel injection system, the ignition system, catalytic converter, and the engine computer. Also included may be hoses, belts, connectors, and other emissions - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 21
) or 5 years or 100,000 miles (diesel powered engines and vehicles) (whichever first occurs): If an emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your emission control system DEFECTS WARRANTY. Owner's Warranty Responsibilities As the - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 22
Converter • Cold Start Enrichment System • Cold Start Fuel Injector (2) • Compuvalve • Controls for Deceleration • Electronic Ignition System • Exhaust Pipe (Manifold to Catalyst) • Electronic Engine Control Sensors and Switches • Evaporative Emission Control System • Exhaust Gas Recirculation - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 23
Fuel Tank Fuel Tank Filler Pipe Fuel Tank Fuel Flange Assembly Fuel Tank Heat Shield Fuel Tank Sender & Pump Assembly Fuel Tube Assembly Fuel Valve Solenoid Assembly Fuel Vapor Separator Assembly High Pressure Fuel Line Injector Driver Module Intake Manifold Intake Manifold Runner Control NGV Module - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 24
in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about the specific parts that are covered by the Defects - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 25
information about your emissions warranty coverage, under Federal and California requirements HOW DO I GET WARRANTY SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after illumination of the Malfunction Indicator Light - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 26
emergency, and any equivalent replacement part may be used in an emergency situation. Ford Motor Company will reimburse you for control devices or systems, the cost of which is not covered by the warranties, can be performed by any automotive repair establishment or individual using non-Ford parts - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 27
find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. If you are not satisfied with the handling of a warranty matter, see Customer Assistance, on the inside front cover, and Dispute - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 28
and equipped to conform at the time it left Ford's control with all applicable U.S. EPA Noise Control Regulations. This warranty covers this vehicle as designed, built and equipped by Ford Motor Company, and is not limited to any particular part, component or system of the vehicle as manufactured by - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 29
of more than 5,000 Ford Motor Company dealers. NOTE: Repairs performed outside the United States and Canada are not eligible for Ford ESP coverage. (Exceptions are Federalized Territories and military customers where ESP repairs are authorized.) This information is subject to change. Ask your - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 30
three-step procedure outlined on the front page of this booklet. However, if your warranty concern has not been resolved using the three-step procedure, you may be eligible to participate in the Dispute Settlement Board, an informal, cost-free alternative process for resolving disputes. A warranty - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 31
by your state's law.) In all other states where not specifically required by state law, Ford Motor Company requests that you give us the written notice. Send your written notification to: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn, MI 48121 27 - 2003 Mercury Mountaineer | Warranty Guide 3rd Printing - Page 32
. 13. Important information about limousine conversions Ford Motor Company authorizes only those Qualified Vehicle Modifiers (QVM's) of limousines as listed at www.certifiedlimo.com to perform Ford Excursion limousine conversions using the XLT package with a 6.8L engine and 4.30 axle (XC3). In
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Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
Customer Relationship Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In Caribbean, Central America, Israel and
Sub-Saharan Africa:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-Mail: [email protected]