1998 Mercury Mountaineer Customer Assistance Guide 1st Printing
1998 Mercury Mountaineer Manual
1998 Mercury Mountaineer manual content summary:
- 1998 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 1
Ford extended service plan Getting the service you need Motorhome assistance The dispute settlement board Getting assistance outside of the U.S. Ford accessories for your vehicle or translation in whole or part is not permitted without written authorization from Ford Motor Company. Copyright - 1998 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 2
for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only extended service program with the Ford name on it and the only service contract backed by Ford Motor Company. Ford ESP is an optional service contract, backed and administered by Ford. It - 1998 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 3
provided by a network of more than 5,100 participating Ford Motor Company dealers. Repairs performed outside the United States and Canada are not eligible for your new vehicle is serviced properly. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you with - 1998 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 4
service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you: Ford Motor Company Customer Assistance Center 300 Renaissance Center still have a complaint involving a warranty pursuing replacement or - 1998 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 5
without notice and without incurring obligations. What kinds of cases does the Board review? Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible - 1998 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 6
limited warranty items covered by a service contract alleged liability claims property damage no longer in the customer's possession Complaints involving vehicles on which applicable new vehicle consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are - 1998 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 7
license • the date of repair(s) and mileage at the time of occurrence(s) • the current mileage • the name of the dealer who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken by the dealer(s) and Ford Motor Company • the names (if - 1998 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 8
system and may cause engine knocking or serious engine damage. Ford Motor Company is not responsible for any damage caused by using improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the U.S. If your vehicle must be serviced while you are traveling - 1998 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 9
Spot and Stain Remover Ford Super Premium Tire and Trim Dressing Ford Triple Clean Ford Ultra-Clear Spray Glass Cleaner A wide selection of accessories is available through your local authorized Ford or Lincoln-Mercury dealer. These quality accessories have been specifically engineered to fulfill - 1998 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 10
. Not all accessories are available for all models. Safety Remote keyless entry Styled wheel protector locks Vehicle security systems Comfort and convenience Air conditioner Air filtration systems Cargo nets Cargo organizers Cargo shades Cargo trays Cassette holders Dash trim Engine block heaters - 1998 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 11
Ford accessories for your vehicle Framed luggage covers Heavy-duty battery Neutral towing transfer case kit (Explorer only) Off road lights Pickup box rails Removable luggage rack Removable luggage rack adapters Retractable bed hooks and loops Running boards Shift knobs Snow traction cables Soft - 1998 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 12
air deflectors Spare tire lock Step bumpers Step/sill plates Tailgate covers Tailgate lock Tailgate protector Tonneau covers Touch-up paint Universal floor mats For maximum vehicle performance, keep the following information in mind when adding accessories service technician the engine to stumble or - 1998 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 13
damage that may result from the use of such equipment. ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O. Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. EST, for - 1998 Mercury Mountaineer | Customer Assistance Guide 1st Printing - Page 14
Index Accessories ...9 Customer assistance away from home ...3 Dispute Settlement Board ...5 Extended Service Plan, Ford ...2 Order forms, service information ...13 Roadside assistance ...2 14
Getting roadside assistance
2
Ford extended service plan
2
Getting the service you need
3
Motorhome assistance
4
The dispute settlement board
5
Getting assistance outside of the U.S.
8
Ford accessories for your vehicle
9
Ordering additional owner’s literature
13
Index
14
All rights reserved. Reproduction by any means, electronic or mechanical
including photocopying, recording or by any information storage
and retrieval system or translation in whole or part is not permitted without
written authorization from Ford Motor Company.
Copyright
r
1997 Ford Motor Company
Elemental Chlorine Free
Table of contents
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